D.1 SOW.docx

1. CONTRACT TITLE

VASDHS Parking Services

2. PLACE OF PERFORMANCES

VA San Diego Healthcare System 3350 La Jolla Village Drive San Diego, CA 92161

3. PERIOD OF PERFORMANCE

Base Year + 4 Option Years.

Base Year: 11/01/2025 – 10/31/2026 Option Year 1: 11/01/2026 – 10/31/2027 Option Year 2: 11/01/2027 – 10/31/2028 Option Year 3: 11/01/2028 – 10/31/2029 Option Year 4: 11/01/2029 – 10/31/2030

4. CONTRACT TYPE

Firm Fixed Price

5. GENERAL REQUIREMENTS

· The Contractor shall furnish the qualified personnel, materials, maintenance, security and supervision necessary to provide off-site parking services on behalf of the VA San Diego Healthcare System (VASDHS) for employees, Veterans, patients, and other visitors to the VA Medical Center located at 3350 La Jolla Village Drive, San Diego, CA 92161.

· The Government will provide shuttle service between the contractor's facility and the VAMC.

· Contractor shall provide a parking facility, or a portion thereof, that is dedicated solely for use, as outlined in this statement of work, located within 5-miles of the Medical Center for six hundred (600) vehicles. The parking facility shall not have a height, width or weight restriction which would prevent oversized vehicles with a height of up to 13-feet, width of up to 8.5-feet and gross vehicle weight rating (GWVR) of up to 44,0000-lbs. from maneuvering through the entrance(s), any portion(s) within or staging in specifically allocated area(s). Contractor shall provide signage that clearly delineates the parking areas dedicated for use. Contractor shall not intermingle other vehicles parked at the parking facility with the vehicles to be parked as outlined within this statement of work.

6. STAFFING

At a minimum, Contractor's parking facility staff shall include the following:

· An on-site manager from 7:00am to 3:00pm Monday through Friday, excluding Federal holidays who has overall responsibility for the parking facility and all contractor staff.

· A Valet Concierge who is responsible for Valet Parking Operations from 5:00am to 5:00pm Monday through Friday excluding Federal holidays. The Valet Concierge shall maintain their position at the Valet entrance and monitor Valet attendants and the contractor's key-box.

· Valet Attendants. There shall be sufficient valet staff to ensure cars are delivered to the driver within 5-minutes of the driver submitting a retrieval request from 5:00am- 5:00pm, Monday through Friday excluding Federal holidays.

· One of the valet attendants shall be visible at the parking entrance during all operational hours who shall direct cars to self-parking or, if requested, the valet service. Contractor shall use a combination of signage and both verbal and hand-signal directions to ensure drivers clearly understand where to self-park or where to enter the valet receiving queue as appropriate.

7. VALET SERVICES

Contractor shall provide valet parking services to all customers who request those services. Customers shall not wait more than five (5) minutes to be valet-parked after entering the valet receiving queue. The Contractor shall not have any customer wait more than five (5) minutes for their vehicles to be retrieved after the customer requests vehicle retrieval.

8. HOURS OF OPERATION

Core hours of operation are 5:00am to 8:00pm Monday through Friday excluding Federal holidays. However, the Contractor’s parking facility shall be attended by a representative of the contract company, whether valet concierge, attendant, etc., and accessible twenty-four (24) hours per day, every day. Outside of core hours of operations, the attendant may be security personnel. Attendant shall have access to vehicle keys to accommodate off-hours entry and exit for customers.

9. GOVERNMENT VEHICLES

Of the total 600 parking spaces requested within this statement of work, Contractor shall provide parking services for up to eighty-nine (89) Government owned vehicles (GOV), some of which are uniquely oversized and may need sufficiently ensured clearance for appropriate staging and/or maneuverability for unimpeded and/or unhindered and immediate access, as needed. Government vehicle total comprised of:

Contractor shall provide the following services for Government vehicles:

· The parking area for the Government vehicles shall be contiguous or directly collocated but distinctly separate(d), as possible, from the general parking area for privately-owned vehicles. GOV area, if distinctly separated, shall be able to be secured (locked) using fencing, existing natural barriers (e.g. trees, berms, already established cement walls, etc.) or a combination of both.

· The area dedicated to GOV parking vehicles shall be striped for buses, vans, SUV’s, sedans and trailers in such a way that no vehicle will be blocked-in from either exiting the parking lot and/or maneuvering within or throughout.

· Valet services, to include directed or assisted, shall not be required for Government owned vehicles (GOV).

10. AMERICANS WITH DISABILITIES ACT (ADA) REQUIREMENTS

The Contractor's parking facility shall have accessible parking spaces that comply with the 2010 ADA Standards for Accessible Design issued by the Department of Justice at the following links: https://www.ada.gov/. ADA parking shall be located near the Shuttle Bus Drop-off/Pick-up Area. Three (3) percent of the total spaces shall be dedicated for ADA parking including dedicated spaces for ADA Vans. All ADA parking spaces shall be striped according to ADA standards.

11. RESTROOMS

Contractor shall provide restroom facilities that meet the following requirements:

· There shall be at least one (1) male and one (1) female or two (2) unisex, lockable restrooms during all operating hours for the 600 parking spaces. At least one (1), if unisex, restroom shall be ADA compliant.

· Restrooms shall be located near to the shuttle bus pick-up/drop-off area.

· Restrooms shall have a hand washing station, be cleaned daily, and stocked with sanitary supplies (e.g. soap, toilet paper, paper towels) always.

· Restrooms shall have lighting inside and outside of each stall, including the handwashing area.

12. PARKING FACILITY LAYOUT

Contractor shall provide a parking facility that meets the following requirements:

· ADA parking spaces shall be clearly marked and appropriately striped per ADA guidelines.

· Directional signs, driving lanes, and all parking spaces shall be clearly marked.

· The entire parking facility, including valet, shuttle drop-off and pick-up, waiting area and restroom area (if located outside of a building), shall be paved and free from loose gravel or potholes.

· Shuttle Drop-off and Pick-up area. Contractor's parking facility shall include a drop-off and pick-up area to accommodate the Government's shuttle bus service. Area shall accommodate up to two (2) coach style 44-passenger buses. Parking facility shall include a turn-around area for the buses to safely enter and exit the parking facility.

· There shall be a marked, clearly visible shuttle vehicle waiting area that provides protection from the sun, wind and rain and accommodates at least 10 people. There shall also be seating for at least 5-7 people in the shuttle waiting area for passengers who may need to be seated.

· Lighting - The parking facility shall be luminous during hours of darkness and during hours of operation if the parking spaces are located indoors. This includes neon or lighted signage. There shall also be a means for emergency lighting during power outages.

13. SECURITY

The contractor shall provide security personnel onsite at its parking facility to assist in the prevention and detection of unauthorized access, theft and vandalism twenty-four (24) hours per day, every day. Parking attendants may be used to satisfy this requirement. Contractor shall provide a security camera system, with at least a 15-day archiving capability. Camera system shall provide coverage of the facility entrance, exit, restroom exterior, valet, and the shuttle drop-off & pick-up areas.

14. SAFETY

The Contractor shall operate the parking facility in conformance with current federal, state, local codes and ordinances, including fire and life safety, ADA accessibility, and seismic protection as applicable.

15. REPORTS

The Contractor shall provide a weekly Parking Utilization Report to the contracting officer representative (COR). The Contractor shall keep a daily log of the number of unique vehicles valet parked and the number of unique vehicles entering the facility each day (this number shall include those valets parked). The data from the log shall be submitted to the COR as a Parking Utilization Report each Monday for the previous Sunday through Saturday and may be scanned and emailed to the COR.

16. TIPPING

Tipping shall not be accepted by Contractor personnel under any circumstances. The Contractor shall train its personnel that tips may not be accepted. The Contractor shall prominently display signs at vehicle drop-off and retrieval locations stating that tips cannot be accepted. The Contractor shall submit proposed signs to the VASDHS COR for approval.

17. GENERAL PARKING UPKEEP

Facility-Contractor shall maintain and clean the parking facilities in a manner that presents a clean and orderly appearance. In addition, Contractor shall perform the following general upkeep tasks:

· Trash receptacles shall be dispersed throughout the parking facility and emptied daily.

· Parking facility shall be kept free from debris, trash, and trip hazards.

· Restrooms shall be cleaned daily, stocked with supplies, and inspected for functionality of lighting and wash station.

18. INSURANCE, LIABILITY, AND INDEMNIFICATION

Prior to commencement of work, the Contractor shall furnish to the COR and Contracting Officer, an insurance certificate indicating that the Contractor has insurance to cover the personnel providing services at the parking facility. The Contractor shall provide a sixty (60) days' notice of any changes, including cancellation, of this insurance coverage. The Contractor's insurance coverage shall include:

· Workers Compensation and Employee's Public Liability Insurance.

· Compliance with all applicable Federal and State laws regarding liability for the injury or death of an employee performing work under this contract.

· The Contractor shall comply with all applicable Federal, State, and local requirements regarding workers' health and safety. The requirements include Occupational Safety and Health Act (OSHA) statutes and regulations, such as applicable provisions of Title 29, Code of Federal Regulations (CPR), Parts 1910 and 1926, NFPA 70E, Article 130.7 29 CFR 1910.132(d)(l)(iii), 29 CFR 1910.137, which are incorporated herein by reference.

· Indemnification. The Contractor shall indemnify and hold the Government harmless against any or all loss, cost, damage, claim expense or liability for accident or injury to persons or property occurring in the performance of this contract. Additionally, the Contractor shall have liability insurance to pay for loss and damage to property and injury and death to persons that occur at the Contractor parking facility(s) used to perform services under this contract. Contractor shall maintain this liability insurance and keep it active over the term of the contract. Contractor shall obtain insurance coverage that includes general liability and automobile liability of comprehensive type that, in the absence of higher statutory minimums, shall be in the amounts of not less than $200,000 per person and $500,000 per occurrence for bodily injury and $100,000 per occurrence for property damage. Contractor shall, prior to commencement of services under contract, provide to the Contracting Officer Certificates of Insurance or insurance policies evidencing the required insurance coverage and an endorsement stating that any cancellation or material change adversely affecting the Government's interest shall not be effective until 30 days after the insurer or the Contractor gives written notice to the Contracting Officer.

19. CONTRACTOR PERSONNEL

The personnel providing the services specified herein shall not be considered VA employees for any purpose and shall be considered employees of the Contractor or subcontractor providing the service. Any overtime or holiday pay to which the Contractor's employees may be entitled shall be the sole responsibility of the Contractor and shall not be billed to nor reimbursed by the Government.

20. DISPLAY OF IDENTIFICATION BADGES

Contractor personnel shall always wear AN ID badge during contract performance at the Contractor site, including while attending Government meetings and conferences that may take place within or outside the Government facility. Unless otherwise specified in the contract, each Contractor employee shall wear an ID badge in a conspicuous place on the front of exterior clothing and above the waist except when safety or health reasons prohibit such placement. I.D. badge shall have the name of the contractor employee wearing the badge, and the represented company depicted on it.

21. STANDARDS OF CONDUCT

· Alcohol/Drug use by Contractor personnel while providing services under this contract shall not be tolerated. The Government reserves the right to refuse service from any Contractor personnel found to be under the influence of, consuming, or using alcohol or drugs while on duty. The Contracting Officer shall make the decision regarding exercise of the Government's right to refuse service from Contractor personnel and such decision shall be final and at no cost to the Government. Contractor shall replace any personnel removed from providing services under the contract at no additional cost to the Government.

· The Contractor shall ensure that all Contractor personnel have met qualifying criteria, including health requirements and current and valid licenses and certifications. Ultimately, the decision to accept or reject Contractor personnel rests with the Contracting Officer. Non acceptance of contract personnel does not relieve the Contractor from satisfying and fulfilling the contract requirements.

· Contractor shall ensure its personnel are professional, caring and empathetic in all interactions with employees, Veterans and visitors using the Contractor's off-site valet parking services.

22. EVALUATION/SELECTION CRITERIA

Recommended offeror evaluation criteria shall be based on a technical approach considering:

· Geographic location proximity to VA Medical Center of 5-miles (or less)

· Contracted location meets or exceeds requisite collocated or contiguous parking lot(s) stipulation for occupancy of both personally owned and operated vehicles and Government owned vehicles (GOV) while always ensuring maneuverability and accessibility of any uniquely oversized GOV.

· Contracted location has an inherently established pick-up and drop-off location for Government provided transportation shuttle bussed passengers for loading and unloading; and if on a public street or roadway (i.e., an already established major public transportation stop) all agreements, memorandums of understanding (MOU) for use, or city permit(s) are finalized and in place by contract award.

23. OVERTIME AND NATIONAL HOLIDAYS

Any overtime or holiday pay that may be entitled to the Contractor’s employees shall be the sole responsibility of the Contractor and shall not be billed to nor reimbursed by the Government.

The Contractor is not required to provide service on the following U.S. Government holidays, nor shall the Contractor be paid for these days:

24. NORMAL WORKING HOURS

Contractor shall submit monthly invoices in the arrears electronically via the Tungsten-Network System at the end of each month, for payment of the storage containers in that billing period. Contractor shall submit original invoice electronically to:

Department of Veterans Affairs Financial Services Center http://www.tungsten-network.com (Toll-free telephone number: (877) 489-6135)

Payment shall be made monthly in the arrears upon receipt of properly prepared invoice.

The invoice MUST be itemized to include the following information. Any information listed below that is not provided on an invoice, will render that invoice incomplete and the invoice will be returned for immediate correction.

a. Dates of service.

b. Description of services.

c. Invoice number, date.

d. Contract number.

e. Obligation number

Failure to comply with the above shall delay payment to the Contractor.

(End of SOW)