36C26219R0118-001.pdf

PAGE 1 OF 1. REQUISITION NO.

2. CONTRACT NO. 3. AWARD/EFFECTIVE DATE 4. ORDER NO. 5. SOLICITATION NUMBER 6. SOLICITATION ISSUE DATE

a. NAME b. TELEPHONE NO. (No Collect Calls) 8. OFFER DUE DATE/LOCAL

TIME

9. ISSUED BY CODE 10. THIS ACQUISITION IS UNRESTRICTED OR SET ASIDE: % FOR:

SMALL BUSINESS

HUBZONE SMALL

BUSINESS

SERVICE-DISABLED

VETERAN-OWNED

SMALL BUSINESS

WOMEN-OWNED SMALL BUSINESS

(WOSB) ELIGIBLE UNDER THE WOMEN-OWNED

SMALL BUSINESS PROGRAM

EDWOSB

8(A)

NAICS:

SIZE STANDARD:

11. DELIVERY FOR FOB DESTINA-

TION UNLESS BLOCK IS

MARKED

SEE SCHEDULE

12. DISCOUNT TERMS

13a. THIS CONTRACT IS A

RATED ORDER UNDER

DPAS (15 CFR 700)

13b. RATING

14. METHOD OF SOLICITATION

RFQ IFB RFP

15. DELIVER TO CODE 16. ADMINISTERED BY CODE

17a. CONTRACTOR/OFFEROR CODE FACILITY CODE 18a. PAYMENT WILL BE MADE BY CODE

TELEPHONE NO. DUNS: DUNS+4:

PHONE: FAX:

17b. CHECK IF REMITTANCE IS DIFFERENT AND PUT SUCH ADDRESS IN OFFER

18b. SUBMIT INVOICES TO ADDRESS SHOWN IN BLOCK 18a UNLESS BLOCK BELOW IS CHECKED

SEE ADDENDUM

19. 20. 21. 22. 23. 24.

ITEM NO. SCHEDULE OF SUPPLIES/SERVICES QUANTITY UNIT UNIT PRICE AMOUNT

(Use Reverse and/or Attach Additional Sheets as Necessary)

25. ACCOUNTING AND APPROPRIATION DATA 26. TOTAL AWARD AMOUNT (For Govt. Use Only)

27a. SOLICITATION INCORPORATES BY REFERENCE FAR 52.212-1, 52.212-4. FAR 52.212-3 AND 52.212-5 ARE ATTACHED. ADDENDA ARE ARE NOT ATTACHED.

27b. CONTRACT/PURCHASE ORDER INCORPORATES BY REFERENCE FAR 52.212-4. FAR 52.212-5 IS ATTACHED. ADDENDA ARE ARE NOT ATTACHED

28. CONTRACTOR IS REQUIRED TO SIGN THIS DOCUMENT AND RETURN _______________ 29. AWARD OF CONTRACT: REF. ___________________________________ OFFER COPIES TO ISSUING OFFICE. CONTRACTOR AGREES TO FURNISH AND DATED ________________________________. YOUR OFFER ON SOLICITATION DELIVER ALL ITEMS SET FORTH OR OTHERWISE IDENTIFIED ABOVE AND ON ANY (BLOCK 5), INCLUDING ANY ADDITIONS OR CHANGES WHICH ARE ADDITIONAL SHEETS SUBJECT TO THE TERMS AND CONDITIONS SPECIFIED SET FORTH HEREIN IS ACCEPTED AS TO ITEMS:

30a. SIGNATURE OF OFFEROR/CONTRACTOR 31a. UNITED STATES OF AMERICA (SIGNATURE OF CONTRACTING OFFICER)

30b. NAME AND TITLE OF SIGNER (TYPE OR PRINT) 30c. DATE SIGNED 31b. NAME OF CONTRACTING OFFICER (TYPE OR PRINT) 31c. DATE SIGNED

AUTHORIZED FOR LOCAL REPRODUCTION (REV. 2/2012)

PREVIOUS EDITION IS NOT USABLE Prescribed by GSA - FAR (48 CFR) 53.212

7. FOR SOLICITATION

INFORMATION CALL:

STANDARD FORM 1449

OFFEROR TO COMPLETE BLOCKS 12, 17, 23, 24, & 30

SOLICITATION/CONTRACT/ORDER FOR COMMERCIAL ITEMS 99

36C26219R0118 06-13-2019

Soledad De La Torre (562)766-2313 06-21-2019

10:00AM PST

36C262 Department of Veterans Affairs Network Contracting Office 22 4811 Airport Plaza Drive Suite 600 Long Beach CA 90815

X 100

X

561320

$27.5 Million

N/A

Department of Veterans Affairs VA Greater Los Angeles Healthcare System

11301 Wilshire Blvd.

Los Angeles CA 90073

36C262

Department of Veterans Affairs Network Contracting Office 22 4811 Airport Plaza Drive Suite 600 Long Beach CA 90815

Financial Services Center Contractor shall bill in arrears to:

Tungsten Network http://www.tungsten-network.com/us/

See CONTINUATION Page

Contractor shall provide Temporary Staffing Services which includes twenty-four (24) fully trained Temporary Janitorial Services Professionals in a Healthcare environment at the VA Greater Los Angeles Healthcare System (VAGLAHS).

See Subsequent Pages for Details.

This Solicitation is Set-Aside 100% Service Disabled Veteran Owned Small Business (SDVOSB).

See Subsequent Pages for Details.

691-3690162-5071-*856100-2541 010056100

X X

X 1

Imelda Martinez

36C26219R0118

Table of Contents

SECTION A

A.1 SF 1449 SOLICITATION/CONTRACT/ORDER FOR COMMERCIAL ITEMS

SECTION B

B.1 CONTRACT ADMINISTRATION DATA

B.2 SCHEDULE OF SERVICES AND PRICING

B.3 DESCRIPTION/SPECIFICATIONS/WORK STATEMENT AND REQUIREMENTS

SECTION C - CONTRACT CLAUSES

C.1 52.212-4 CONTRACT TERMS AND CONDITIONS—COMMERCIAL ITEMS (OCT

2018)

C.2 52.212-5 CONTRACT TERMS AND CONDITIONS REQUIRED TO IMPLEMENT

STATUTES OR EXECUTIVE ORDERS—COMMERCIAL ITEMS (MAY 2019)

C.3 52.217-8 OPTION TO EXTEND SERVICES (NOV 1999)

C.4 52.217-9 OPTION TO EXTEND THE TERM OF THE CONTRACT (MAR 2000)

C.5 VAAR 852.219-10 VA NOTICE OF TOTAL SERVICE-DISABLED VETERAN-OWNED

SMALL BUSINESS SET-ASIDE (JUL 2016) (DEVIATION)

C.6 VAAR 852.215-71 EVALUATION FACTOR COMMITMENTS (DEC 2009)

C.7 VAAR 852.203-70 COMMERCIAL ADVERTISING (MAY 2018)

C.8 VAAR 852.219-74 LIMITATIONS ON SUBCONTRACTING—MONITORING AND

COMPLIANCE (JUL 2018)

C.9 VAAR 852.219-75 SUBCONTRACTING COMMITMENTS MONITORING AND

COMPLIANCE (JUL 2018)

C.10 VAAR 852.232-72 ELECTRONIC SUBMISSION OF PAYMENT REQUESTS (NOV

2018)

C.11 VAAR 852.237-70 CONTRACTOR RESPONSIBILITIES (APR 1984)

C.12 52.232-19 AVAILABILITY OF FUNDS FOR THE NEXT FISCAL YEAR (APR 1984) 44

C.13 52.204-13 SYSTEM FOR AWARD MANAGEMENT MAINTENANCE (OCT 2018)

C.14 IT CONTRACT SECURITY

C.15 52.252-2 CLAUSES INCORPORATED BY REFERENCE (FEB 1998)

SECTION D - CONTRACT DOCUMENTS, EXHIBITS, OR ATTACHMENTS

D.1 ATTACHMENT 1: WAGE DETERMINATION – STATE OF CALIFORNIA, COUNTY

OF LOS ANGELES, DATED 12-28-2018

SECTION E - SOLICITATION PROVISIONS

E.1 52.212-1 INSTRUCTIONS TO OFFERORS—COMMERCIAL ITEMS (OCT 2018)

E.2 ADDENDUM TO FAR 52.212-1 INSTRUCTIONS TO OFFERORS – COMMERCIAL

ITEMS

E.3 52.212-2 EVALUATION—COMMERCIAL ITEMS (OCT 2014)

E.4 52.212-3 OFFEROR REPRESENTATIONS AND CERTIFICATIONS—COMMERCIAL

ITEMS (OCT 2018)

E.5 52.216-1 TYPE OF CONTRACT (APR 1984)

E.6 52.233-2 SERVICE OF PROTEST (SEP 2006)

E.7 VAAR 852.233-70 PROTEST CONTENT/ALTERNATIVE DISPUTE RESOLUTION

(OCT 2018)

E.8 VAAR 852.233-71 ALTERNATE PROTEST PROCEDURE (OCT 2018)

E.9 VAAR 852.233-70 PROTEST CONTENT/ALTERNATIVE DISPUTE RESOLUTION (JAN

2008)

E.10 VAAR 852.233-71 ALTERNATE PROTEST PROCEDURE (JAN 1998)

E.11 52.252-1 SOLICITATION PROVISIONS INCORPORATED BY REFERENCE (FEB

1998)

SECTION B

B.1 CONTRACT ADMINISTRATION DATA

1. CONTRACT ADMINISTRATION: All contract administration matters will be handled by the following individuals:

a. CONTRACTOR: ________________________________________

b. GOVERNMENT: Department of Veterans Affairs Soledad De La Torre, Contract Specialist Network Contracting Office VISN 22 (NCO 22) 4811 Airport Plaza Drive, Suite 600 Long Beach CA 90815

2. CONTRACTOR REMITTANCE ADDRESS: All payments by the Government to the contractor will be made in accordance with:

[X] 52.232-34, Payment by Electronic Funds Transfer - Other than System for Award Management (SAM), or

[ ] 52.232-36, Payment by Third Party

3. INVOICES: Invoices shall be submitted in arrears:

a. Quarterly [ ]

b. Semi-Annually [ ]

c. Other [X] MONTHLY

4. GOVERNMENT INVOICE ADDRESS: All Invoices from the contractor shall be submitted electronically in accordance with VAAR Clause 852.232-72 Electronic Submission of Payment Requests.

Department of Veterans Affairs Financial Services Center Contractor shall bill in arrears to:

Tungsten Network

5. ACKNOWLEDGMENT OF AMENDMENTS: The offeror acknowledges receipt of amendments to the Solicitation numbered and dated as follows:

AMENDMENT NO DATE

6. DATA UNIVERSAL NUMBERING SYSTEM (DUNS) NUMBER: In accordance with FAR Provision 52.212-1 paragraph (j), please provide the Dun and Bradstreet Number assigned to your firm in the space provided below:

DUNS# ____ ____ - ____ ____ ____ - ____ ____ ____ ____

B.2 SCHEDULE OF SERVICES AND PRICING

The Contractor’s price includes all labor and materials in order to provide Temporary Staffing for Janitorial Services for the VA Greater Los Angeles Healthcare System (VAGLAHS) at the VA Medical Center located at 11301 Wilshire Blvd., Los Angeles, CA 90073.

The Period of Performance shall be for one-hundred and twenty (120) workdays with the Government having the option to extend for additional 120 workdays, not to exceed two-hundred and forty workdays.

PERIOD OF PERFORMANCE: (120 WORKDAYS) – July 1, 2019 through December 13, 2019

ITEM

NO. DESCRIPTION QTY UNIT UNIT

COST

TOTAL COST

Staff (1) Working On- Site Supervisor Monday through Friday) 07:30 AM to 04:00 PM

960 HR $_________ $__________________

Staff (19) Employees – Monday through Friday) 07:30 AM to 04:00 PM

18,240

HR $_________ $__________________

Staff (4) Employees –

03:30 AM to 12:00 AM

TOTAL COST FOR 120 WORKDAYS: $___________________

OPTION PERIOD OF PERFORMANCE: (120 WORKDAYS) – December 14, 2019 thru June 11, ITEM

NO. DESCRIPTION QTY UNIT UNIT

COST

TOTAL COST

Staff (1) Working On- Site Supervisor Monday through Friday) 07:30 AM to 04:00 PM

960 HR $_________ $__________________

Staff (19) Employees –

07:30 AM to 04:00 PM

18,240

Staff (4) Employees –

03:30 AM to 12:00 AM

TOTAL COST FOR 120 WORKDAYS: $___________________

B.3 DESCRIPTION/SPECIFICATIONS/WORK STATEMENT AND

REQUIREMENTS

1.0 GENERAL INFORMATION

1.1 Contractor shall provide Temporary Staffing Services which includes twenty-four (24) fully trained temporary janitorial service professionals that have healthcare janitorial experience for the VA Greater Los Angeles Healthcare System (VAGLAHS) located at 11301 Wilshire Blvd Los Angeles, CA 90073.

1.2 One (1) of the twenty-four (24) fully trained temporary janitorial service professionals shall be a Working On-Site Supervisor for the Contractor, Monday through Friday to provide oversight and training for contractor staff/employees and to work in assigned areas of the VAGLAHS facility.

1.3 The contractor shall provide all management, supervision, and labor necessary to ensure that aseptic custodial services are performed for the interior spaces in VA administrative and clinical buildings to include public areas, restrooms, waiting room, and exam rooms located in West Los Angeles Campus Bldgs. 214, 217, 218, 220, 113, 114, 115, 210, 158 256, 257, 258, 304, 401, 402, 345, 507/Fisher House, 525/Patriot House.

Sepulveda Ambulatory Care Clinic (SACC) Bldgs. 7, 10, 20, 99, 200.

1.4 Contractor shall provide all staff (janitors/housekeeping staff) that is required to successfully perform complete janitorial service for an estimated area of coverage of 285,000 square footage. All equipment, materials and supplies shall be provided by the Government.

1.5 Work shall be performed by experienced staff with experience in working with and around fully occupied public areas and office spaces. Contractor personnel shall have aseptic cleaning experience in a medical setting. Services shall be performed in a manner that will maintain a satisfactory facility condition and present a clean, safe, neat and professional appearance.

1.6 Contract personnel shall be required to properly clean all locations indicated in the Statement of Work (SOW). Services include the following: sweeping, dust/wet moping, stripping, waxing, burnishing, vacuuming, shampooing carpets, high/low dusting, washing walls, cleaning sinks, removal of trash. General cleaning duties include but are not limited to: cleaning restrooms, public areas, lobbies, waiting rooms, corridors, floors, stairwells, closets, entrance ways, patios, furniture and vents.

1.7 The Government shall not exercise any supervision or control over the contractor employees performing the services herein. Contractor employees shall be accountable solely to the Contractor who, in turn shall be responsible to report to the Government.

2.0 TOUR OF DUTIES SHALL BE ONE (1) SHIFT:

2.1 First Shift – One (1) Working On-Site Supervisor, Monday through Friday from 7:00 a.m. to 3:30 p.m. and Nineteen (19) fully trained temporary janitorial service professionals, Monday through Friday from 7:00 a.m. to 3:30 p.m.

2.2 Second Shift – Four (4) fully trained temporary janitorial service professionals, Monday through Friday from 3:30 p.m. to Midnight.

2.3 This supervisor is subject to the approval of the Environmental Management Service (EMS) Chief. The Government reserves the right to accept or reject the on-site supervisor from the Contractor.

2.4 NOTE: Overtime is not allowed or approved for this contract.

2.5 The Buildings/Facility Listing Chart in Attachment 1 will be adjusted by contract modification if a Room/Area number or scope of work is changed and/or added. The Building Listing specifies areas and usage that exist at contract commencement date. This listing does not indicate that the usage of the rooms will remain the same for the duration of the contract. The usage may be changed by the medical facility (VAGLAHS) and the work is within the scope of work of the original contract.

2.6 An analysis of required services shall be completed prior to exercising any option periods.

3.0 ACRONYMS/DEFINITION:

3.1 CO – Contracting Officer; COR – Contracting Officer’s Representative; HAMS – Hospital Aseptic Maintenance Services; SDS – Service Deliver Summary

3.2 Aseptic Cleaning -Techniques and procedures used under sterile conditions. Aseptic cleaning is the effort taken to clean the interior of building and keep people free from hospital microorganisms.

3.3 Custodial Cleaning. Providing an array of cleaning functions that are vital to the daily operation of the facility to present a clean facility.

4.0 BASIC CLEANING SERVICES

4.1 The contractor shall accomplish all aseptic cleaning tasks to meet the requirements of this SOW and the Service Delivery Summary (SDS) in Attachment 2. The minimum cleaning frequencies are established in Attachment 3, Estimated Workload Data.

4.2 Initial Cleaning: The contractor shall perform an initial cleaning of the entire administrative clinic areas in buildings/trailers to bring the areas up to standards at the beginning of the initial contract performance period. After the initial cleaning service, janitorial services will be required on Monday through Friday during evening and night hours, unless notified of a change by the COR. It should be noted that as the staff and/or patient load increases, additional service may be required. The contracting officer shall notify the contractor as soon as possible prior to any planned expansion of services and a contract modification shall be processed and signed by both parties prior to any services being provided.

4.3 Maintain Floors: All floors, except carpeted areas, shall be swept, dust mopped, damp mopped daily, wet mopped, and buffed, as needed, to ensure all floors maintain a uniform, glossy appearance that is free from dirt, debris, dust, scuff marks, heel marks, other stains.

4.4 Remove Trash: All trash containers shall be emptied and returned to their initial location. Boxes, cans, or paper placed near a trash receptacle and marked “TRASH” shall be removed. Any obviously soiled or torn plastic trash receptacle liners shall be replaced. The trash shall be deposited in the nearest outside trash collection container. Trash receptacles shall be left clean, free of foreign matter, and free of odors.

4.5 Clean and Disinfect: Completely clean, disinfect with the use of Environmental Protection Agency (EPA)-approved hospital grade germicidal detergent, and polish dry all surfaces of sinks and plumbing fixtures. After cleaning, receptacles shall be free of deposits, dirt, streaks, and odors.

4.6 Clean Interior Glass/Mirrors: Clean all interior glass, including glass in doors, partitions, walls, display cases, directory boards, etc. After glass cleaning, there shall be no traces of film, dirt, streaks, smudges, water, or other foreign matter.

4.7 Vacuum Carpets: Vacuum carpeted areas. After daily vacuuming, the carpeted area shall be free of all visible dirt, debris, litter and other foreign matter. Any spots shall be removed by carpet manufacturer’s approved methods, as soon as noticed. All tears, burns, and raveling shall be brought to the attention of the Government representative. Area and throw rugs are also included.

4.8 Clean Carpets: Regularly spot clean, shampoo or extract dirty carpet on a scheduled maintenance program or as needed. All spots shall be removed immediately.

4.9 Vacuum and Clean Floor Mats: Vacuum and clean interior and exterior floor mats. After vacuuming or cleaning, mats shall be free of all visible lint, litter, soil and other foreign matter.

Soil and moisture underneath mats shall be removed and mats returned to their normal location.

4.10 General Spot Cleaning: Spot cleaning shall be performed on a continual basis. Spot cleaning includes, but is not limited to: removing, or cleaning smudges, fingerprints, marks, streaks, spills, etc., from washable surfaces of all walls, partitions, vents, grillwork, doors, door guards, door handles, push bars, kickplates, light switches, temperature controls, and fixtures. After spot cleaning, the surface shall have a clean, uniform appearance, free of streaks, spots, and other evidence of soil.

4.11 General Dusting: All horizontal surfaces shall be dusted or cleaned to eliminate dust collection, such as floors, vents, empty shelves, door/window frames, above/below base of equipment, etc.

5.0 BASIC RESTROOMS/LOCKER ROOMS CLEANING SERVICES

5.1 The contractor shall accomplish all cleaning tasks to meet the requirements of SOW and the Service Delivery Summary (SDS).

5.2 Clean and Disinfect: Completely clean and disinfect with the use of a EPA approved hospital grade germicidal detergent all surfaces of sinks, toilet bowls, urinals, lavatories, showers, shower mats, dispensers, plumbing fixtures, saunas, partitions, dispensers, doors, walls, and other such surfaces. After cleaning, receptacles shall be free of deposits, dirt, streaks, and odors. Disinfect all surfaces of partitions, stalls, stall doors, entry doors, (including handles, kickplates, ventilation grates, metal guards, etc.), and wall areas adjacent to wall mounted lavatories, urinals, and toilets.

5.3 Descale Toilet Bowls: Descaling shall be performed monthly as a minimum, or as often as needed and/or required to keep areas free of scale, soap films, and other deposits. After descaling, surfaces shall be free from streaks, stains, scale, scum, urine deposits, and rust stains.

5.4 Sweep and Mop Floor: After sweeping and mopping, the entire floor surface, including grout, shall be free from litter, dirt, dust and debris. Floors shall have a uniform appearance without streaks, swirl marks, detergent residue, or any evidence of soil, stain, film or standing water. Moveable items shall be tilted or moved to sweep and damp mop underneath.

Floors shall be stripped, scrubbed, waxed, etc., as necessary to maintain sanitary conditions and a clean, uniform appearance.

5.5 Stock Restroom Supplies: Contractor shall ensure restrooms are stocked sufficiently so that supplies including soap for the soap dispensers, paper towels, and toilet paper do not run out. Supplies shall be stored in designated areas. No overstocking shall be allowed. If supplies run out prior to the next service date, contractor shall refill within five (5) hours of notification.

5.6 Event Room Set-Up: Contractor shall set up auditorium, lobbies or other areas for special event with tables and chairs. The Health Care System will provide contractor with tables and chairs for the required event.

6.0 PERIODIC CLEANING SERVICES

6.1 Strip, Scrub, Seal, and Wax Floors: Floors shall be stripped, scrubbed, sealed, and waxed as necessary to maintain a uniform glossy appearance. A non-skid wax shall be required and used. A uniform glossy appearance is free of scuffmarks, heel marks, wax build-up, and other stains and discoloration.

6.2 Clean Interior Windows: Clean glass surfaces that are over seven (7) feet high. After surfaces have been cleaned, all traces of film, dirt, smudges, water and other foreign matter shall be removed from frames, casings, sills, and glass.

6.3 Clean/Shampoo Carpets: All carpets shall be cleaned in accordance with standard commercial practices. A heavy-duty spot remover shall be required in heavily soiled areas.

After shampooing, the carpeted area shall be uniform in appearance and free of stains and discoloration. All cleaning solutions shall be removed from baseboards, furniture, trash receptacles, chairs and other related items. Chairs, trash receptacles, and other items shall be moved to clean carpets underneath, and returned to their original location.

6.4 Exam Room/Procedure Room Cleaning: All floors shall be dust mopped and wet mopped with an EPA-approved hospital grade germicidal detergent and maintained per acceptable industry standards to reduce the risk of cross contamination to patients and staff.

7.0 EMERGENCY OR SPECIAL EVENT CLEANING SERVICES

Upon notification, the contractor shall perform emergency or special event cleaning required in any building, area, or room covered under this contract. The Contracting Officer (CO) shall order cleaning services through issuance of a contract modification for the appropriate and required work. Contractor shall begin emergency work, as determined by the COR and CO, within one hour of notification, which may be verbal depending on the situation. The CO or designated representative shall notify the contractor as soon as a special event requirement is known, but no less than twenty-four (24) hours prior to the event. A completion schedule shall be required for each emergency and/or special event cleaning service.

8.0 SERVICE DELIVERY SUMMARY

Contractor service requirements are summarized into performance objectives that relate directly to mission essential items. Performance thresholds briefly describe the minimum acceptable levels of service required for each requirement. These thresholds are critical to mission success.

PERFOMANACE

OBJECTIVE

SOW

PARA.

PERFOMANCE

THRESHOLD

Basic Cleaning Services Floors, baseboards, corners and wall edges are free of dirt, dust and debris. Trash is empty; plastic liners are in good condition.

Trash containers are free of odors and visible dirt. Trash is emptied into outdoor trash collection container. Sinks, faucets, and counter tops are disinfected and have no traces of film, dirt, or smudges. Glass surfaces and mirrors have no traces of film, dirt, smudges, streaks or water spots. Desktops and horizontal surfaces are disinfected and free of dirt, smudges, and dust.

Carpets are free of dirt, debris, litter and other foreign matter.

Dust is not visible.

3.0-3.10 Not to exceed 5 COR documented customer complaints per month.

Basic Restrooms/Showers/Locker Rooms Cleaning Services Restrooms are disinfected and free of dirt, deposits, streaks and odors. Toilets, sinks and showers are disinfected and free of scale, stains, scum and other deposits. Mirrors have no traces of film, dirt, smudges, streaks or water spots. Floors are free of litter, dirt, dust and debris. Supplies are adequate until next service.

4.0-4.5 Not to exceed 5 COR documented customer complaints per month

Periodic Cleaning Services Floors have a glossy uniform appearance free of scuffmarks, heel marks, wax build-up, other stains and discoloration, always.

Windows are free of film, dirt, smudges, water, and other foreign matter. Carpets are free of stains and discoloration.

Walls and doors are free of scuff marks, dirt, and smudges.

5.0-5.4 Not to exceed 5 COR documented customer complaints for the reporting period.

Emergency or Special Event Cleaning Services Ordered services shall meet the requirements of Sections

6.0 Delivery order will not

be considered complete until all deficiencies are resolved.

9.0 GOVERNMENT-FURNISHED ITEMS

The Government shall furnish all necessary cleaning supplies including Housekeeping Carts, soaps, hand sanitizer, paper towels, toilet paper, etc. to perform all cleaning/housekeeping duties. The contractor employees shall utilize the hospital approved liquid anti-microbial hand soap, and alcohol-based hand sanitizer. A listing of approved products shall be provided during the post- award meeting prior to commencement of performance of this contract.

10.0 GOVERNMENT-FURNISHED EQUIPMENT AND TOOLS

The Government shall furnish all supplies, materials and equipment necessary to properly perform the work defined in the SOW. The Government shall be responsible for maintaining equipment in safe working order and the Contractor employees shall be responsible for securing equipment in designated storage areas assigned by the COR after usage.

11.0 GOVERNMENT-FURNISHED FACILITIES

The Government shall furnish a designated area/s in the facility for use in connection with the performance of the contract. This room shall be maintained in a neat and organized condition. No alterations shall be made to this space without the written permission of the COR.

12.0 HOURS OF SERVICE

12.1 The Contractor shall perform the services as specified herein, Monday through Friday except for National Holidays (see below), during the hours of 7:30 am to 4:00 pm. and 3:30 pm to Midnight. The Contractor is not required to provide service on the following national holidays nor shall the Contractor be paid for those days.

12.2 All twenty-four (24) Contractor employees shall be required and are expected to work an eight (8) hour shift performing a full range of janitorial/housekeeping duties.

12.3 Contractor employee work tour hours shall be as follows - Tour of duties shall be two

(2) Shifts:

12.4 First Shift – One (1) Working On-Site Supervisor, Monday through Friday from 7:00 a.m. to 3:30 p.m. and nineteen (19) fully trained temporary janitorial service professionals, Monday through Friday from 7:00 a.m. to 3:30 p.m.

12.5 Second Shift – Four (4) fully trained temporary janitorial service professionals, Monday through Friday from 3:30 p.m. to Midnight.

12.6 NOTE: Overtime is not allowed or approved for this contract.

13.0 NORMAL WORKING HOURS

Normal working hours are defined as 7:00 AM to 3:30 PM during weekdays Monday through Friday, excluding weekends and National Holidays. Contractor to work during normal working hours unless otherwise coordinated with the VA COR. If the Contractor proposes different hours of operation, and the Government accepts the Contractor’s proposal, the Contractor’s proposed hours of operation shall prevail.

14.0 GOVERNMENT HOLIDAYS

14.1 In accordance with 5 U.S.C. 6103, Executive Order 11582 and Public Law 94-97 the following national holidays are observed and for the purpose of this contract are defined as “Legal Federal official holidays”:

14.2 The following national holidays are observed by the Federal Government:

14.3 When a holiday falls on a Sunday, the following Monday will be observed as a National Holiday. When a holiday falls on a Saturday, the preceding Friday is observed as a National Holiday by U.S. Government Agencies. Also included would be any day specifically declared by the President of the United States of America as a National holiday.

15.0 CONTRACTOR STAFF REQUIREMENTS

15.1. The contractor shall be responsible for ensuring all employees receive appropriate training for working in a healthcare system, office setting and for maintaining patient privacy. All staff assigned for the performance of this contract shall have the ability to speak and read fluently in English. Reasonable accommodations shall be provided whenever possible for contractor employee with disabilities (i.e., hearing impaired, etc.).

15.2. Supervisor: The Contractor shall appoint a supervisor for the work being performed under the terms of this contract. The Supervisor shall be assigned to the medical center and be able to respond to notifications issued by the COR.

New Year’s Day 1 January Martin Luther King’s Birthday Third Monday in January President’s Day Third Monday in February Memorial Day Last Monday in May Independence Day 4 July Labor Day First Monday in September Columbus Day Second Monday in October Veterans Day 11 November Thanksgiving Day 4th Thursday in November Christmas Day 25 December

15.3. Personnel rosters: Current written rosters of all regular and alternate employees shall be provided to the COR and/or Alternate COR. Employees not listed on rosters shall not be allowed to work in the facility.

15.4 Backup Employees: The Contractor shall ensure that sufficient backup employees are trained. The Contractor shall not allow any employee who has not received radiation safety training to enter any of the restricted areas around the facility. The Contractor shall also be responsible for ensuring that all employees follow Nuclear Regulatory Commission (NRC) regulations, requirements of VAGLAHS, NRC License, and VAGLAHS regulations regarding radiation safety. This training includes maintaining proper security in restricted areas, unlocking and locking restricted areas, and ensuring that radioactive waste is not discarded as normal trash.

15.5 Employee Physical Examinations: Contractor's employees are required to have a physical examination prior to work on any given contract; each employee is expected to be in good physical health and able to work in patient care areas without risk to the patients.

No personnel shall be assigned to this contract who are not in good physical health or pose a risk to patients. Contractor's personnel who acquire a communicable illness shall not perform service under the contract and shall be free of illness before returning to work.

15.6 Records: Records of all employee training shall be maintained by the Contractor and made available to the COR, upon request.

15.7 Miscellaneous: Contractor personnel shall not consume food, snacks, drinks or tobacco products except during specified break periods and only in appropriate designated break/smoking areas. Unauthorized smoking, eating, theft or pilferage by Contractor personnel shall constitute adequate cause for the Government to require that the Contractor immediately remove the offender(s) from the medical facility premises for the duration of this contract.

16.0 QUALITY CONTROL/QUALITY ASSURANCE

16.1 Quality Control: The Contractor shall develop and maintain a quality control program to ensure custodial services are performed in accordance with commonly accepted commercial practices. The contractor shall develop and implement procedures to identify, prevent, and ensure non-recurrence of defective services. At a minimum, the contractor shall develop quality control procedures addressing the areas identified in the Service Delivery Summary. In compliance with clause FAR 52.246- 4 entitled "Inspection of Services," the contractor shall provide a Quality Control Plan to the CO for acceptance not later than the post award conference. The CO shall notify the Contractor of acceptance or required modifications to the plan before the contract start date. The plan shall include:

16.2 A description of the inspection system to cover all services specified in the SOW.

Descriptions shall include specifics as to the areas to be inspected on both scheduled and unscheduled bases, frequency of inspections, and the title and organizational placement of the inspectors. Additionally, control procedures for any government provided keys or lock combinations should be included.

16.3 A description of the methods to be used for identifying and preventing defects in the quality of service performed.

16.4 A description of the records to be kept to document inspections and corrective or preventive actions taken.

16.5 The records of inspections shall be kept and made available to the Government throughout the contract performance period and for the period after contract completion until final settlement of any claims under this contract.

16.6 Contractor Quality Control Program: Contractor shall have a quality control program to insure all requirements of the contract are provided, as specified. The program shall be continuously improved and is therefore documented in loose-leaf manual format.

The program shall include, but not be limited to the following:

16.7 Written work instructions/procedures, processes, and product descriptions to implement contractual obligations. The preparation and maintenance of and compliance with these instructions shall be audited as a function of the Contractor's Quality Control Program to assure compliance with or timely changes to the instructions. The COR shall be on document distribution for all formalized changes to the Contractor's Quality Control Program. The COR shall request corrective action to improve the quality of patient care or cure damage to the facility.

16.8. Inspection system covering HAMS services. This inspection system shall include as a minimum, daily sampling inspection of the rooms in listed in Attachment 3.

16.9 Early detection method and correction of assignable conditions adverse to the quality of service. These include analysis or corrective action records (including customer complaints) for determining causes of defects. This method will include providing timely written explanation/documentation in response to Government corrective action requests which also include bacteriological monitoring.

16.10. Written work instructions in accordance with maintenance and use of inspection records and audit documentation. The quality control program shall assure that records are complete and reliable. Reliable records are objective evidence of existing or past quality of service.

16.11 Written work instructions in accordance with how to implement quality trend analysis and documentation of management actions taken because of analysis of quality data (including contractor and government records, complaints and audit results).

16.12 Contractor shall provide to the COR the HAMS Policy and Procedure Manual submitted with the technical proposal to implement the HAMS program.

17.0 QUALITY ASSURANCE MONITORING

17.1 The Government shall monitor the contractor’s performance to assure that the performance thresholds and standards of performance are met in accordance with the Service Delivery Summary. In accordance with FAR 52.212-4 (a) “Inspection/Acceptance” the Government reserves the right to inspect or test any supplies or services that have been tendered for acceptance. The Government may require repair or replacement of nonconforming supplies or reperformance of nonconforming services at no increase in contract price.

17.2 The contractor service requirements are summarized into performance objectives that relate directly to mission essential items. The performance standards describe the minimum acceptable levels of the service required for each task. These thresholds are critical to mission success.

17.3 The Government COR will evaluate the services required to ensure compliance.

17.4 The contractor shall perform all work required by the contract in a satisfactory manner in accordance with the SOW. The COR shall not consider the task complete until all deficiencies have been corrected.

17.5 The Government COR shall inspect all work tasks required by the contract to ensure contract performance, monthly, utilizing the attached work inspection sheet.

17.6 The Government COR shall receive complaints from facility personnel and pass them on to the Contractor for correction.

17.7 The inspection period is monthly. The inspection period shall be from the first of the month through the last day of each month. The COR should receive no more than 5 complaints. The COR shall record results of the inspection, noting the date and time of inspection. If inspection indicates unacceptable performance, the COR shall notify the On- Site Supervisor and/or Contractor. The Contractor shall be given two hours from notification during shift hours to correct the unacceptable performance. Although the report period is monthly, complaints are by task.

17.8 More than five COR documented complaints during the report period shall result in a Cure Notice being issued to the Contractor.

18.0 BUILDING SECURITY AND CONSERVATION

18.1 The Contractor staff shall perform tasks during off shifts and the contractor shall be responsible for securing all doors.

18.2 Contractor shall be provided keys or allowed access to all buildings and rooms/areas requiring cleaning. Keys to staff offices and clinic areas will be provided during the post award orientation conference. The Government may choose to accompany contractor personnel when required in certain secured areas. Keys provided to the Contractor shall not be duplicated or removed from the premises of the VAGLAHS. All keys not issued for the day shall be retained in the designated locked key box. Only shift leaders shall be issued a master key and it shall be in their possession while they are on duty. Contractor shall be responsible for immediately reporting lost keys to the COR or the VAGLAHS Assistant Hospital Officer. The Government, at the contractor's expense, (including rekeying all doors that were affected by the lost key) shall replace any keys lost by contractor personnel. In the event a master key is lost or duplicated, the Government shall replace all locks and keys on that system. The total cost shall be the full responsibility of the Contractor. If a standard key is lost, the Government shall replace the lock for that room and the total cost shall be the full responsibility of the Contractor and the Contractor shall make all arrangements with the CO and COR to repay the full amount for the replacement of keys and locks as soon as possible.

18.3. Contractor’s employees shall not allow anyone use any of the keys in their possession.

They shall not open locked rooms or areas to permit entrance by persons other than contractor employees performing assigned duties. All rooms/areas unlocked for cleaning shall not be left unattended during the cleaning process and shall be locked by contractor personnel after completion of cleaning duties.

18.4 If any difficulty is encountered in keeping areas locked or windows closed and locked, the COR shall be notified immediately.

18.5 Contractor personnel shall turn off all lights they turned on when entering an area.

18.6. Training Requirements: The Contractor shall provide evidence that its employees are trained in providing janitorial services for a healthcare system, in all aspects of cleaning and in the use of all chemicals utilized by the contractor. The contractor shall ensure that a minimum of 20 hours of job- specific training is conducted, per contract employee. Training shall include the following:

18.7 Minimum Contractor-Furnished Training: Initial training shall cover the following topics listed in 29 Code of Federal Regulation (Labor) 1910.l-1910.1450 and include the item listed below. Training should not be less than two full days.

18.8 General orientation of basic bacteriological concepts, including the basics of how disease is caused and transmitted, how it can be prevented, reduced or contained through proper environmental sanitation methods.

18.9. Infection control orientation, specifically relating duty functions to the technical provisions of this specification.

18.10 Proper use and handling of germicidal detergents supplies and equipment.

18.11 Care and maintenance of contractor and government-furnished property.

18.12 Familiarization with local fire prevention and safety procedures.

18.13 Familiarization with applicable facility policies/regulations and their effect on sanitation services.

18.14 Familiarization with the contractor's procedures manual.

18.15 Individual duties and responsibilities.

18.16 Procedures for replenishing cleaning supplies and obtaining equipment repair.

18.17 Role of contractor's personnel in the facility and their impact on patient care.

18.18 Techniques/methods for measuring quality of work performance.

18.19 Basic orientation to the facility, including contractor function, VA mission and goals.

18.20 Facility emergency management fire and disaster program.

18.21 Hazardous communication standard.

18.22 Utility operation.

18.23 Standard precautions.

18.24 Emergency preparedness.

18.25 Body mechanics/lifting.

18.26 Accident reporting.

18.27 Sexual harassment.

18.28 Ethics.

18.29 Refresher Training: The Contractor is required to provide employees refresher training within 30 days of the exercise of each option period. Records of all employee refresher training shall be maintained by the contractor and submitted to the COR within 30 days of such training to verify that refresher training has been accomplished. The contractor shall notify the COR when new training is required and completed.

18.30 Developmental Training: The Contractor shall plan for developmental employee training sessions for all employees at a frequency of no less than monthly. At all times the contractor shall maintain a current series of training programs. The proposed initial program plans, including topical outlines with a brief statement of content and approximate length of programs, shall be available for review by the COR. Developmental training shall include, but not be limited to, developmental topics such as communication, individual behavior, group behavior, and motivation.

19.0 SAFETY REQUIREMENTS

19.1 The Contractor shall take such safety precautions as are necessary to protect the lives and health of occupants of the building during performance of contract requirements. The contractor shall immediately correct any fire and safety deficiencies caused by his/her personnel.

19.2 Handling of Infectious Medical Waste ("Red Bag" Waste And "Sharps") Containers: The contractor's employees may be required to collect biohazardous "RED BAG" waste and solids, enclosed "SHARPS" containers from the medical facility exam and treatment rooms, and to deposit the bags and containers in designated biohazardous waste containers (usually located outside and at the rear of the facility in locked cages or storage facilities). Contractor shall maintain records on employee training and shall notify the Contracting Officer or COR/ACOR appointed under this contract, when new training is required. The contractor shall provide a certification of training for each employee.

20.0 SUPERVISON BY CONTRACTOR

20.1 The Contractor shall assign a Point of Contact (POC) for the purposes of supervision and training the Contractor’s employees and evaluating cleaning procedures to ensure compliance with all terms and conditions of this contract. The Contractor POC shall perform a site visit at least once a month. The schedule of this visit shall be coordinated with the COR.

20.2 The contractor shall provide a point of contact in the space below:

a. Name:

b. Title:

c. Telephone number:

d. Email address:

Second Point of Contact:

e. Name:

f. Title:

g. Telephone number:

h. Email address:

21.0 CONTRACING OFFICERS REPRESENTATIVE (COR)

21.1 Delegation of Authority letters shall be forwarded to the using service and the contractor after agreement has been signed, identifying the individual(s) as the COR(s). No additional service shall be provided without the approval from the CO or his/her designee of this contract.

21.2 The Contractor shall not accept any instructions issued by any other person(s) other than the Contracting Officer or his/her delegated representative acting within the limits of his/her authority.

22.0 CONTRACTOR SUBMITTALS/INSURANCE REQUIREMENTS

22.1 The Contractor shall procure and maintain Liability coverage of at least $100,000 is required, while the contract is in effect. The Contractor is also required to comply with federal and state Workers Compensation and liability insurance.

22.2 Within 15 days of contract award the Contractor shall furnish to the Contracting Officer certification from his insurance company indicating that the coverage has been obtained and that it may not be changed or cancelled without guaranteed thirty (30) day notice to the Government. New certifications shall be furnished prior to the expiration date.

23.0 SAFETY AND FIRE PREVENTION

23.1 In the performance of this contact, the Contractor shall take such safety precautions as necessary to protect the lives and health of the occupants of the building. Fire and safety deficiencies, which exist and are part of the responsibility of the Contractor, shall be immediately corrected. If the Contractor fails or refuses to correct deficiencies promptly, the COR may issue an order stopping all, or any part, of the work under this contract/

23.2 The Contractor shall comply with applicable Federal, State, and VA safety and fire regulations and codes, which are in effect during the performance period of the contract.

23.3 The Contractor personnel shall follow applicable facility policies concerning fire/disaster programs.

23.4 When cleaning tile and hard floor surfaces, the Contractor shall display appropriate warning signs in all areas where operations may cause a traffic obstruction and/or personnel hazard.

24.0 CONTRACTOR PERSONNEL

24.1 The Contractor is responsible for providing fully knowledgeable, trained staff that is competent to meet the cleaning requirements of this contract and fulfill all obligations of this contract.

24.2 All Contractor personnel assigned to the performance of this contract shall wear a Contractor-provided uniform that clearly identifies the individual as a Contractor. Sandals, flip-flop style footwear or open toed shoes shall not be worn by Contractor personnel.

24.3 Eating or smoking by Contractor personnel are permitted in designated areas only.

24.4 Government telephones shall not be used for personal reasons.

24.5 All tasks accomplished by the Contractor personnel shall be performed to preclude damage or defacement of Government-owned furnishings, fixtures, equipment and facilities.

The Contractor shall be responsible for repair or replacement of Government-owned items or facilities to previous condition, if determined to be at fault by the COR.

24.6 The Contractor shall ensure that the employees assigned shall be cognizant of sexual harassment, drug-free workplace and other appropriate federal employment requirements.

25.0 SECURITY BACKGROUND CHECKS

25.1 The Contractor at the time of award shall certify that their employees working under this contract have had Security Background Checks initiated prior to working at the

VAGLAHS.

25.2 Contractor Security Requirements. Failure of a Contractor whose personnel or Subcontractor personnel have access to patient information and/or VA information systems to comply with the contractor personnel security requirements detailed in the "CONTRACTOR PERSONNEL SECURITY REQUIREMENTS" Addendum to this document may result in termination of the contract for default.

25.3 IT C&A REQUIREMENTS

The C&A requirements do not apply; therefore, a Security Accreditation Package is not required.

25.4 CONTRACTOR PERSONNEL SECURITY REQUIREMENTS:

a. Position Sensitivity - The position sensitivity for selected position(s) contract under this have been designated as follows:

POSITION TITLE: Assessed Risk Level:

Supervisor/Manager NACI Janitor NACI Housekeeping Aid NACI

b. Background Investigation. The level of background investigation commensurate with the required level of access is Special Agency Check (current cost: $381).

c. The contractor is encouraged to have all contractor personnel performing services in positions identified within this contract as requiring personal investigation to immediately download the background investigation packet from the website designated below upon notification of contract award.

d. It is imperative for the contractor to provide to the Contracting Officer, within two business days following notification of contract award, a listing of all contractor personnel performing services in positions identified within this contract as requiring personal investigation for the process to commence. This list shall be submitted using Addendum [?] spreadsheet and shall reflect the following information:

Employee position/title Employee name (last, first, middle (if none indicate "NMN")) Social security number Date of birth City, state, and country of birth Email address

Additionally, an email address for the Contractor's primary point of contact must be included on the forwarding document for the list of employees.

e. The contractor shall ensure that all employees identified in the listing submit a complete background investigation packet. Additional guidance and information in completing the required forms, as well as forms for packet submission can be found at:

http://wwwl.va.gov/VABackgroundInvestigations/page.cJin?pg=2

f. The Contractor shall ensure that all personnel listed on the Addendum submit fingerprints as fingerprinting are required with the background investigation.

Fingerprinting can be done at the nearest VA Facility. The Electronic Fingerprint Verification Form must be submitted with the above required forms.

g. The Contractor shall inform their employee that when filling out Standard Form 85, that there should be no gaps in employment history. Any gaps in employment history on Standard Form 85 may result in OPM rejecting the documentation for investigation and delay contract performance.

http://wwwl.va.gov/VABackgroundInvestigations/page.cJin?pg=2

h. Contractor shall ensure that completed employee background paperwork is submitted to the following address within two (2) business days from date of notification of award to the following address:

Department of Veterans Affairs Long Beach Healthcare System Attn: Mr. Eugene Humphries

Environmental Management Service (137) 11301 Wilshire Blvd.

Los Angeles, CA 90073

POC for the badging process to begin, sponsor designee

i. When notified that complete and acceptable investigation packets have been received at Contracting, the Contractor shall be prepared for employees to commence work on the date and time established by the Contracting Officer at the time of such notification. If the contract involves on-station work, Contractor employees shall report to the office designated in the Contracting Officer's notification of contract effective date for issuance of VA Identification Cards.

j. When notified of an unfavorable determination subsequent to investigation by the Government, the Contractor shall withdraw the employee from performing work under this contract, and, at the request of the VA, submit another employee for consideration.

26.0 AUTHORIZED SERVICES

Only those services specified herein are authorized under this contract. Before permitting and/or performing any service of a non-contract nature, the contractor shall advise the CO of the reason

(s) for the additional work and/or service. The Contractor is cautioned that only the Contracting Officer or his/her designee may authorize additional service that are within the scope of this contract and that reimbursement…