36C26126Q0351 SPS Courier Services-NORCAL.pdf

PAGE 1 OF 1. REQUISITION NO.

2. CONTRACT NO. 3. AWARD/EFFECTIVE DATE 4. ORDER NO. 5. SOLICITATION NUMBER 6. SOLICITATION ISSUE DATE

a. NAME b. TELEPHONE NO. (No Collect Calls) 8. OFFER DUE DATE/LOCAL

TIME

9. ISSUED BY CODE 10. THIS ACQUISITION IS UNRESTRICTED OR SET ASIDE: % FOR:

SMALL BUSINESS

HUBZONE SMALL

BUSINESS

SERVICE-DISABLED

VETERAN-OWNED

SMALL BUSINESS

WOMEN-OWNED SMALL BUSINESS

(WOSB) ELIGIBLE UNDER THE WOMEN-OWNED

SMALL BUSINESS PROGRAM

EDWOSB

8(A)

NAICS:

SIZE STANDARD:

11. DELIVERY FOR FOB DESTINA-

TION UNLESS BLOCK IS

MARKED

SEE SCHEDULE

12. DISCOUNT TERMS

13a. THIS CONTRACT IS A

RATED ORDER UNDER

DPAS (15 CFR 700)

13b. RATING

14. METHOD OF SOLICITATION

RFQ IFB RFP

15. DELIVER TO CODE 16. ADMINISTERED BY CODE

17a. CONTRACTOR/OFFEROR CODE FACILITY CODE 18a. PAYMENT WILL BE MADE BY CODE

TELEPHONE NO. UEI: EFT:

PHONE: FAX:

17b. CHECK IF REMITTANCE IS DIFFERENT AND PUT SUCH ADDRESS IN OFFER

18b. SUBMIT INVOICES TO ADDRESS SHOWN IN BLOCK 18a UNLESS BLOCK BELOW IS CHECKED

SEE ADDENDUM

19. 20. 21. 22. 23. 24.

ITEM NO. SCHEDULE OF SUPPLIES/SERVICES QUANTITY UNIT UNIT PRICE AMOUNT

(Use Reverse and/or Attach Additional Sheets as Necessary)

25. ACCOUNTING AND APPROPRIATION DATA 26. TOTAL AWARD AMOUNT (For Govt. Use Only)

27a. SOLICITATION INCORPORATES BY REFERENCE FAR 52.212-1, 52.212-4. FAR 52.212-3 AND 52.212-5 ARE ATTACHED. ADDENDA ARE ARE NOT ATTACHED.

27b. CONTRACT/PURCHASE ORDER INCORPORATES BY REFERENCE FAR 52.212-4. FAR 52.212-5 IS ATTACHED. ADDENDA ARE ARE NOT ATTACHED

28. CONTRACTOR IS REQUIRED TO SIGN THIS DOCUMENT AND RETURN _______________ 29. AWARD OF CONTRACT: REF. ___________________________________ OFFER COPIES TO ISSUING OFFICE. CONTRACTOR AGREES TO FURNISH AND DATED ________________________________. YOUR OFFER ON SOLICITATION DELIVER ALL ITEMS SET FORTH OR OTHERWISE IDENTIFIED ABOVE AND ON ANY (BLOCK 5), INCLUDING ANY ADDITIONS OR CHANGES WHICH ARE ADDITIONAL SHEETS SUBJECT TO THE TERMS AND CONDITIONS SPECIFIED SET FORTH HEREIN IS ACCEPTED AS TO ITEMS:

30a. SIGNATURE OF OFFEROR/CONTRACTOR 31a. UNITED STATES OF AMERICA (SIGNATURE OF CONTRACTING OFFICER)

30b. NAME AND TITLE OF SIGNER (TYPE OR PRINT) 30c. DATE SIGNED 31b. NAME OF CONTRACTING OFFICER (TYPE OR PRINT) 31c. DATE SIGNED

AUTHORIZED FOR LOCAL REPRODUCTION (REV. NOV 2021)

PREVIOUS EDITION IS NOT USABLE Prescribed by GSA - FAR (48 CFR) 53.212

7. FOR SOLICITATION

INFORMATION CALL:

STANDARD FORM 1449

SOLICITATION/CONTRACT/ORDER FOR COMMERCIAL PRODUCTS AND COMMERCIAL SERVICES

OFFEROR TO COMPLETE BLOCKS 12, 17, 23, 24, & 30

612-26-1-282-0004

36C26126Q0351 01-28-2026

James Postell | james.postell@va.gov 916.843.9196 02-10-2026

10AM PST

00261 Department of Veterans Affairs Network Contracting Office 21

X 100

X

492110

1500 Employees

N/A

See Price/Cost Schedule

00261

Financial Services Center P.O. Box 149971

Austin TX 78714-9971

See CONTINUATION Page

This requirement is for Courier Services for the Sterile Processing Service at the Northern California Health Care System.

Quoters shall follow the submission instructions specified in FAR Provisions 52.212-1 and 52.212-2, and the addendums included in this solicitation.

Submit all questions and quotes electronically to:

addendums included in this solicitation.

Questions are due February 02, 2026 NLT 10AM PST.

Quotes are due February 10, 2026, NLT 10AM PST.

Quoters are reminded their completed and signed VAAR Clause 852.219-75 must be included in submission or you will be considered non-responsive and will not be considered.

Applicable Wage Determination:

SEE SECTION D Attachments

See CONTINUATION Page x 1

36C26126Q0351

Table of Contents

SECTION A

A.1 SF 1449 SOLICITATION/CONTRACT/ORDER FOR COMMERCIAL PRODUCTS

AND COMMERCIAL SERVICES

SECTION B - CONTINUATION OF SF 1449 BLOCKS

B.1 CONTRACT ADMINISTRATION DATA

B.2 PRICE/COST SCHEDULE

ITEM INFORMATION

B.3 PERFORMANCE WORK STATEMENT

SECTION C - CONTRACT CLAUSES

C.1 52.212-4 Terms and Conditions—Commercial Products and Commercial Services.

C.2 52.252-2 CLAUSES INCORPORATED BY REFERENCE (FEB 1998)

C.3 52.204-13 System for Award Management—Maintenance C.4 52.209-6 Protecting the Government's Interest When Subcontracting With Contractors Debarred, Suspended, Proposed for Debarment, or Voluntarily Excluded. 54 C.5 52.209-9 Updates of Publicly Available Information Regarding Responsibility Matters

C.6 52.209-10 Prohibition on Contracting With Inverted Domestic Corporations.

C.7 52.219-8 Utilization of Small Business Concerns C.8 52.219-14 Limitations on Subcontracting C.9 52.219-28 Postaward Small Business Program Rerepresentation C.10 52.222-3 Convict Labor C.11 52.222-35 Equal Opportunity for Veterans

C.12 52.222-36 Equal Opportunity for Workers with Disabilities C.13 52.222-37 Employment Reports on Veterans C.14 52.222-40 Notification of Employee Rights Under the National Labor Relations Act.

C.15 52.222-41 Service Contract Labor Standards C.16 52.222-43 Fair Labor Standards Act and Service Contract Labor Standards-Price Adjustment (Multiple Year and Option Contracts) C.17 52.222-50 Combating Trafficking in Persons C.18 52.222-54 Employment Eligibility Verification C.19 52.222-62 Paid Sick Leave Under Executive Order 13706 C.20 52.233-3 Protest after Award C.21 52.233-4 Applicable Law for Breach of Contract Claim

C.22 SUPPLEMENTAL INSURANCE REQUIREMENTS

C.23 52.217-8 OPTION TO EXTEND SERVICES (NOV 1999)

C.24 52.217-9 OPTION TO EXTEND THE TERM OF THE CONTRACT (MAR 2000)102

C.25 52.240-91 SECURITY PROHIBITIONS AND EXCLUSIONS (NOV 2025)

(DEVIATION)

C.26 52.252-6 AUTHORIZED DEVIATIONS IN CLAUSES (NOV 2020)

C.27 VAAR 852.219-73 VA NOTICE OF TOTAL SET-ASIDE FOR CERTIFIED

SERVICE-DISABLED VETERAN-OWNED SMALL BUSINESSES (JAN 2023)

(DEVIATION)

C.28 VAAR 852.219-75 VA NOTICE OF LIMITATIONS ON SUBCONTRACTING—

CERTIFICATE OF COMPLIANCE FOR SERVICES AND CONSTRUCTION (JAN 2023)

(DEVIATION)

C.29 VAAR 852.232-72 ELECTRONIC SUBMISSION OF PAYMENT REQUESTS

(NOV 2018)

C.30 VAAR 852.242-71 ADMINISTRATIVE CONTRACTING OFFICER (OCT 2020) 118

SECTION D - CONTRACT DOCUMENTS, EXHIBITS, OR ATTACHMENTS

SECTION E - SOLICITATION PROVISIONS

E.1 52.212-1 Instructions to Offerors—Commercial Products and Commercial Services.

E.2 52.212-2 Evaluation—Commercial Products and Commercial Services. .. 124

E.3 52.252-1 SOLICITATION PROVISIONS INCORPORATED BY REFERENCE (FEB

1998) E.4 52.204-7 System for Award Management—Registration E.5 52.229-11 Tax on Certain Foreign Procurements—Notice and Representation

E.6 52.252-5 AUTHORIZED DEVIATIONS IN PROVISIONS (NOV 2020)

E.7 52.209-7 Information Regarding Responsibility Matters E.8 52.233-2 Service of Protest

E.9 52.240-90 SECURITY PROHIBITIONS AND EXCLUSIONS REPRESENTATIONS

AND CERTIFICATIONS (NOV 2025) (DEVIATION)

E.10 VAAR 852.233-71 ALTERNATE PROTEST PROCEDURE (OCT 2018)

SECTION B - CONTINUATION OF SF 1449 BLOCKS

B.1 CONTRACT ADMINISTRATION DATA

1. Contract Administration: All contract administration matters will be handled by the following individuals:

a. CONTRACTOR:

b. GOVERNMENT: Contracting Officer 36C261

2. CONTRACTOR REMITTANCE ADDRESS: All payments by the Government to the contractor will be made in accordance with:

[X] 52.232-33, Payment by Electronic Funds Transfer—System For Award Management, or

[] 52.232-36, Payment by Third Party

3. INVOICES: Invoices shall be submitted in arrears:

a. Quarterly []

b. Semi-Annually []

c. Other [x] Monthly in arrears

4. GOVERNMENT INVOICE ADDRESS: All Invoices from the contractor shall be submitted electronically in accordance with VAAR Clause 852.232-72 Electronic Submission of Payment Requests.

Tungsten e-Invoice Setup Information: 1-877-489-6135

Tungsten e-Invoice email: VA.Registration@Tungsten-Network.com

ACKNOWLEDGMENT OF AMENDMENTS: The offeror acknowledges receipt of amendments to the Solicitation numbered and dated as follows:

AMENDMENT NO DATE

B.2 PRICE/COST SCHEDULE

ITEM INFORMATION

ITEM

NUMBER

DESCRIPTION OF

SUPPLIES/SERVICES QUANTITY UNIT UNIT PRICE AMOUNT

1.00 YR __________________ __________________

SACREMENTO VALLEY ROUTE #1

Contract Period: Base POP Begin: 04-01-2026 POP End: 03-31-2027 PRINCIPAL NAICS CODE: 492110 - Couriers and Express Delivery Services PRODUCT/SERVICE CODE: R602 - Support - Administrative:

Courier/Messenger MANUFACTURER PART NUMBER (MPN): none

SACRAMENTO VALLEY SATURDAY ROUTE

Contract Period: Base POP Begin: 04-01-2026 POP End: 03-31-2027 PRINCIPAL NAICS CODE: 492110 - Couriers and Express Delivery Services PRODUCT/SERVICE CODE: R602 - Support - Administrative:

STOCKTON CBOC AND MODESTO CBOC ROUTES # 1-3

Contract Period: Base POP Begin: 04-01-2026 POP End: 03-31-2027 PRINCIPAL NAICS CODE: 492110 - Couriers and Express Delivery Services PRODUCT/SERVICE CODE: R602 - Support - Administrative:

EAST BAY ROUTE #1

Contract Period: Base POP Begin: 04-01-2026 POP End: 03-31-2027 PRINCIPAL NAICS CODE: 492110 - Couriers and Express Delivery

Services PRODUCT/SERVICE CODE: R602 - Support - Administrative:

EAST BAY ROUTE #2

Contract Period: Base POP Begin: 04-01-2026 POP End: 03-31-2027 PRINCIPAL NAICS CODE: 492110 - Couriers and Express Delivery Services PRODUCT/SERVICE CODE: R602 - Support - Administrative:

SHASTA BUTTE #1

Contract Period: Base POP Begin: 04-01-2026 POP End: 03-31-2027 PRINCIPAL NAICS CODE: 492110 - Couriers and Express Delivery Services PRODUCT/SERVICE CODE: R602 - Support - Administrative:

SHASTA BUTTE ROUTE #2

Contract Period: Base POP Begin: 04-01-2026 POP End: 03-31-2027 PRINCIPAL NAICS CODE: 492110 - Couriers and Express Delivery Services PRODUCT/SERVICE CODE: R602 - Support - Administrative:

EMERGENCY ROUTES (NOT TO EXCEED DAILY MILAGE OF 300

MILES)

Contract Period: Base POP Begin: 04-01-2026 POP End: 03-31-2027 PRINCIPAL NAICS CODE: 492110 - Couriers and Express Delivery Services PRODUCT/SERVICE CODE: R602 - Support - Administrative:

SACREAMENTO VALLEY ROUTE #1

Contract Period: Option 1 POP Begin: 04-01-2027 POP End: 03-31-2028 PRINCIPAL NAICS CODE: 492110 - Couriers and Express Delivery Services PRODUCT/SERVICE CODE: R602 - Support - Administrative:

SCRAMENTO VALLEY SATURDAY ROUTE

Contract Period: Option 1 POP Begin: 04-01-2027 POP End: 03-31-2028 PRINCIPAL NAICS CODE: 492110 - Couriers and Express Delivery Services PRODUCT/SERVICE CODE: R602 - Support - Administrative:

Contract Period: Option 1 POP Begin: 04-01-2027 POP End: 03-31-2028 PRINCIPAL NAICS CODE: 492110 - Couriers and Express Delivery Services PRODUCT/SERVICE CODE: R602 - Support - Administrative:

Contract Period: Option 1 POP Begin: 04-01-2027 POP End: 03-31-2028 PRINCIPAL NAICS CODE: 492110 - Couriers and Express Delivery Services PRODUCT/SERVICE CODE: R602 - Support - Administrative:

Contract Period: Option 1 POP Begin: 04-01-2027 POP End: 03-31-2028

Services PRODUCT/SERVICE CODE: R602 - Support - Administrative:

Contract Period: Option 1 POP Begin: 04-01-2027 POP End: 03-31-2028 PRINCIPAL NAICS CODE: 492110 - Couriers and Express Delivery Services PRODUCT/SERVICE CODE: R602 - Support - Administrative:

Contract Period: Option 1 POP Begin: 04-01-2027 POP End: 03-31-2028 PRINCIPAL NAICS CODE: 492110 - Couriers and Express Delivery Services PRODUCT/SERVICE CODE: R602 - Support - Administrative:

MILES)

Contract Period: Option 1 POP Begin: 04-01-2027 POP End: 03-31-2028 PRINCIPAL NAICS CODE: 492110 - Couriers and Express Delivery Services PRODUCT/SERVICE CODE: R602 - Support - Administrative:

SACRAMENTO VALLEY ROUTE #1

Contract Period: Option 2 POP Begin: 04-01-2028 POP End: 03-31-2029 PRINCIPAL NAICS CODE: 492110 - Couriers and Express Delivery Services PRODUCT/SERVICE CODE: R602 - Support - Administrative:

SCRAMENTO VALLEY SATURDAY ROUTE

Contract Period: Option 2 POP Begin: 04-01-2028 POP End: 03-31-2029 PRINCIPAL NAICS CODE: 492110 - Couriers and Express Delivery Services PRODUCT/SERVICE CODE: R602 - Support - Administrative:

Contract Period: Option 2 POP Begin: 04-01-2028 POP End: 03-31-2029 PRINCIPAL NAICS CODE: 492110 - Couriers and Express Delivery Services PRODUCT/SERVICE CODE: R602 - Support - Administrative:

Contract Period: Option 2 POP Begin: 04-01-2028 POP End: 03-31-2029 PRINCIPAL NAICS CODE: 492110 - Couriers and Express Delivery Services PRODUCT/SERVICE CODE: R602 - Support - Administrative:

Contract Period: Option 2 POP Begin: 04-01-2028 POP End: 03-31-2029 PRINCIPAL NAICS CODE: 492110 - Couriers and Express Delivery Services PRODUCT/SERVICE CODE: R602 - Support - Administrative:

Contract Period: Option 2 POP Begin: 04-01-2028 POP End: 03-31-2029

Services PRODUCT/SERVICE CODE: R602 - Support - Administrative:

Contract Period: Option 2 POP Begin: 04-01-2028 POP End: 03-31-2029 PRINCIPAL NAICS CODE: 492110 - Couriers and Express Delivery Services PRODUCT/SERVICE CODE: R602 - Support - Administrative:

MILES)

Contract Period: Option 2 POP Begin: 04-01-2028 POP End: 03-31-2029 PRINCIPAL NAICS CODE: 492110 - Couriers and Express Delivery Services PRODUCT/SERVICE CODE: R602 - Support - Administrative:

SACREAMENTO VALLEY ROUTE #1

Contract Period: Option 3 POP Begin: 04-01-2029 POP End: 03-31-2030 PRINCIPAL NAICS CODE: 492110 - Couriers and Express Delivery Services PRODUCT/SERVICE CODE: R602 - Support - Administrative:

Contract Period: Option 3 POP Begin: 04-01-2029 POP End: 03-31-2030 PRINCIPAL NAICS CODE: 492110 - Couriers and Express Delivery Services PRODUCT/SERVICE CODE: R602 - Support - Administrative:

Contract Period: Option 3 POP Begin: 04-01-2029 POP End: 03-31-2030 PRINCIPAL NAICS CODE: 492110 - Couriers and Express Delivery Services PRODUCT/SERVICE CODE: R602 - Support - Administrative:

Contract Period: Option 3 POP Begin: 04-01-2029 POP End: 03-31-2030 PRINCIPAL NAICS CODE: 492110 - Couriers and Express Delivery Services PRODUCT/SERVICE CODE: R602 - Support - Administrative:

Contract Period: Option 3 POP Begin: 04-01-2029 POP End: 03-31-2030 PRINCIPAL NAICS CODE: 492110 - Couriers and Express Delivery Services PRODUCT/SERVICE CODE: R602 - Support - Administrative:

Contract Period: Option 3 POP Begin: 04-01-2029 POP End: 03-31-2030 PRINCIPAL NAICS CODE: 492110 - Couriers and Express Delivery Services PRODUCT/SERVICE CODE: R602 - Support - Administrative:

Contract Period: Option 3 POP Begin: 04-01-2029 POP End: 03-31-2030

Services PRODUCT/SERVICE CODE: R602 - Support - Administrative:

MILES)

Contract Period: Option 3 POP Begin: 04-01-2029 POP End: 03-31-2030 PRINCIPAL NAICS CODE: 492110 - Couriers and Express Delivery Services PRODUCT/SERVICE CODE: R602 - Support - Administrative:

SACRAMENTO VALLEY ROUTE #1

Contract Period: Option 4 POP Begin: 04-01-2030 POP End: 03-31-2031 PRINCIPAL NAICS CODE: 492110 - Couriers and Express Delivery Services PRODUCT/SERVICE CODE: R602 - Support - Administrative:

Contract Period: Option 4 POP Begin: 04-01-2030 POP End: 03-31-2031 PRINCIPAL NAICS CODE: 492110 - Couriers and Express Delivery Services PRODUCT/SERVICE CODE: R602 - Support - Administrative:

Contract Period: Option 4 POP Begin: 04-01-2030 POP End: 03-31-2031 PRINCIPAL NAICS CODE: 492110 - Couriers and Express Delivery Services PRODUCT/SERVICE CODE: R602 - Support - Administrative:

Contract Period: Option 4 POP Begin: 04-01-2030 POP End: 03-31-2031 PRINCIPAL NAICS CODE: 492110 - Couriers and Express Delivery Services PRODUCT/SERVICE CODE: R602 - Support - Administrative:

Contract Period: Option 4 POP Begin: 04-01-2030 POP End: 03-31-2031 PRINCIPAL NAICS CODE: 492110 - Couriers and Express Delivery Services PRODUCT/SERVICE CODE: R602 - Support - Administrative:

Contract Period: Option 4 POP Begin: 04-01-2030 POP End: 03-31-2031 PRINCIPAL NAICS CODE: 492110 - Couriers and Express Delivery Services PRODUCT/SERVICE CODE: R602 - Support - Administrative:

Contract Period: Option 4 POP Begin: 04-01-2030 POP End: 03-31-2031 PRINCIPAL NAICS CODE: 492110 - Couriers and Express Delivery Services PRODUCT/SERVICE CODE: R602 - Support - Administrative:

MILES)

Contract Period: Option 4 POP Begin: 04-01-2030 POP End: 03-31-2031

PRINCIPAL NAICS CODE: 492110 - Couriers and Express Delivery Services PRODUCT/SERVICE CODE: R602 - Support - Administrative:

GRAND TOTAL __________________

B.3 PERFORMANCE WORK STATEMENT

Services Provided: The Contractor shall provide transportation of contaminated medical instruments and equipment for the reprocessing of specified reusable medical equipment from sites within the VA Northern California Health Care System, and deliver them to the designated Sterile Processing Service locations in accordance with the specifications contained herein to beneficiaries of the Department of Veterans Affairs (VA) and the Northern California Health Care System.

Place(s) of Performance – Services will be provided at the following locations within VA Northern California Health Care System:

The applicable Wage Determination is determined by the county where the work is performed.

Location of pickup/transport services required will vary daily due to the schedule of required surgeries. The Contractor may be required to provide services at any of the following locations within VA Northern California Health Care System:

Chico VA OPC, 1601 Concord Ave, Chico, CA 95928

Fairfield VA OPC, 103 Bodin Circle, Fairfield, CA 94535

Martinez VA OPC, 150 Muir Road, Martinez, CA 94553

McClellan VA OPC, 5342 Dudley Boulevard, McClellan Park, CA 95652

Mare Island VA OPC, 201 Walnut Avenue, Mare Island, CA 94592

Modesto VA OPC, 1225 Oakdale Road, Modesto

Redding VA OPC, 3455 Knighton Road, Redding, CA 96002

Sacramento VA Medical Center, 10535 Hospital Way, Sacramento, CA 95655

Stockton/Richard A. Pittman VA OPC, 6505 South Manthey Road, French Camp, 95231

Yreka VA OPC, 101 E. Oberlin Road, Yreka, CA 96907

Yuba City VA OPC, 425 Plumas Blvd., Yuba City, CA 95991

The CO shall notify the Contractor in writing, no less than 60 calendar days prior to the date services are required at the new location. The contract will be modified to reflect approved changes.

Policy/Handbooks:

VA Directive 1663: Health Care Resources Contracting - Buying http://www1.va.gov/vapubs/viewPublication.asp?Pub_ID=347

VHA Directive 2006-041 “Veterans’ Health Care Service Standards” (expired but still in effect pending revision) https://www1.va.gov/vhapublications/ViewPublication.asp?pub_ID=1443

VHA Directive 1116(2); Sterile Processing Services (SPS) https://www.va.gov/vhapublications/ViewPublication.asp?pub_ID=3186VHA Handbook 1100.18 Reporting And Responding To State Licensing Boards -http://www1.va.gov/vhapublications/ViewPublication.asp?pub_ID=1364

VHA Handbook 1907.01 Health Information Management and Health Records:

http://www1.va.gov/vhapublications/ViewPublication.asp?pub_ID=2791

Privacy Act of 1974 (5 U.S.C. 552a) as amended http://www.justice.gov/oip/foia_updates/Vol_XVII_4/page2.htm

United States Department of Labor, Occupational Safety and Health Administration, Bloodborne Pathogens (BBP) Standard 1910.1030(d)(2)(viii); 1910.1030(d)(4)(ii).

http://www1.va.gov/vapubs/viewPublication.asp?Pub_ID=347 https://www1.va.gov/vhapublications/ViewPublication.asp?pub_ID=1443 http://www1.va.gov/vhapublications/ViewPublication.asp?pub_ID=1364 http://www1.va.gov/vhapublications/ViewPublication.asp?pub_ID=2791 http://www.justice.gov/oip/foia_updates/Vol_XVII_4/page2.htm

California Department of Industrial Relations, Title 8, Subchapter 7, Group 16, Article 109, §5193

Definitions/Acronyms: Terms used in this contract shall be interpreted as follows unless the context expressly requires a different construction and/or interpretation. In case of a conflict in language between the Definitions and other sections of this contract, the language in this section shall govern.

AAMI: Association for the Advancement of Medical Instrumentation. AMMI is the source for all practice and design standards for decontamination, disinfection, and sterilization.

ANSI: American National Standards Institute. ANSI supports the development and approval of national voluntary standards, develops accreditation programs, and serves as the U.S.

representative to the International Standards Organization (ISO)

BIOMED ENGINEERING: A support department that inspects, repairs, tests, and maintains a wide range of patient care equipment. Biomedical Engineering may provide primary response for maintaining SPS equipment. It also works closely with Logistics Service for the temporary storage of new equipment items before they are released for medical use in the facility, and for existing items awaiting repair or parts. Biomedical Engineering may also be called Clinical Engineering.

CLEAN LOADING DOCK: Accommodates loading truck bays for vehicles unloading clean material and equipment delivered to the healthcare facility. Separation between clean and soiled loading docks

DECONTAMINATION – SOILED WORK: An area that accommodates receiving, cleaning and disinfection of surgical instruments, scopes, reusable medical devices, carts and related patient care items that require decontamination and / or sterilization.

Infection Control Risk Assessment (ICRA): A multidisciplinary, organizational, documented process that considers the medical facility’s patient population and mission to reduce the risk of infection based on knowledge about infectious agents and the care environment, permitting the facility to anticipate its potential impact.

LOGICAL UNIT OF MEASURE (LUM): A supply delivery model, also referred to as Low Unit of Measure, whereby medical products are ordered, received, and replenished directly to end users in a ready-to-use format. This model is part of a “just in time” vendor supported replenishment system.

LOGISTICAL CATEGORY (LOG CAT): A system used by the VA to classify the procurement and installation of equipment.

LOGISTICS RECEIVING, STORAGE AND DISPATCH: An area that accommodates receiving and storage of clean and sterile supplies and instruments within a controlled environment prior to distributing them to end users.

PERSONAL PROTECTIVE EQUIPMENT (PPE): Specialized clothing worn by SPS employees to prevent exposure to blood borne pathogens and other infectious elements.

RECEIVING / PROCESSING: An area within Logistics Service, where the detailed inspection of material and equipment takes place. Logistics Service staff will complete the appropriate receiving reports, and the sorting of all items for delivery to the appropriate storage location.

Boxes and packing material are broken down into smaller quantities for placement on shelves or delivery to end users.

REUSABLE MEDICAL EQUIPMENT (RME): RME is any medical equipment designed by the manufacturer to be reused for multiple patients. SPS must follow the reprocessing instructions provided by the manufacturer to ensure proper use.

SOILED LOADING DOCK: Accommodates one or more truck bays for the interface with trash compactors, recycling compactors / dumpsters, on-site treatment of regulated medical waste (if authorized), and the removal of soiled linen, sharps, and other soiled materials. The Soiled Loading Dock may be located adjacent to, but must be physically separated from, the Clean Loading Dock.

SPS: Acronym for Sterile Processing Service.

SPS REPROCESSING: The cleaning, disinfection, testing, repair, repackaging and sterilization of contaminated reusable medical equipment (RME) in order to make them available for use in patients.

Standard storage unit: a metric for planning SPS and unit item storage requirements. It uses modules representing typical 24” d x 60” w x 72” h open wire shelves.

Sterilization: the elimination of all living microorganisms through the use of high temperature and, in some cases, chemical elements.

Transport cart: a mobile cart used to transport instruments, scopes or supplies between sterile processing service and patient care areas; also referred as transfer cart.

Truck bay: a space at the loading dock that accommodates one delivery truck. Loading docks are comprised of multiple truck bays to accommodate deliveries and may incorporate dock lifts and leveling devices.

Contracting officer (co): the person executing this contract on behalf of the government with the authority to enter into and administer contracts and make related determinations and findings.

Contracting Officer’s Representative (COR): A person appointed by the CO to take necessary action to ensure the Contractor performs in accordance with and adheres to the specifications contained in the contract and to protect the interest of the Government. The COR shall report to the CO promptly any indication of non-compliance in order that appropriate action can be taken.

CPARS: Contractor Performance Assessment Reporting System

CPRS: Computerized Patient Record System- electronic health record system used by the VA.

Credentialing: Credentialing is the systematic process of screening and evaluating qualifications and other credentials, including licensure, required education, relevant training and experience and current competence and health status.

DEA: Drug Enforcement Agency

ED: Emergency Department

Full Time Equivalent (FTE): VA’s definition for full time employees working the equivalent of 80 hours every two weeks, 2080 hours per year. In calculating FTE, any hours not worked on national holidays shall not be included.

HHS: Department of Health and Human Services

HIPAA: Health Insurance Portability and Accountability Act

HR: Human Resources

ISO: Information Security Officer

Medical Emergency: a sudden onset of a medical condition manifesting itself by acute symptoms of sufficient severity that the absence of immediate medical attention could reasonably result in: Permanently placing a patient's health in jeopardy, causing other serious medical consequences, causing impairments to body functions, or causing serious or permanent dysfunction of any body-organ or part.

MOD: Medical Officer of the Day

National Provider Identifier (NPI): NPI is a standard, unique 10-digit numeric identifier required by HIPAA. The Veterans Health Administration must use NPIs in all HIPAA-standard electronic transactions for individual (health care practitioners) and organizational entities (medical centers).

Non-Contract Provider: Any person, organization, agency, or entity that is not directly or indirectly employed by the Contractor or any of its subcontractors

POP: Period of Performance

PPD: Purified Protein Derivative

PWS: Performance Work Statement

Privileging (Clinical Privileging): Privileging is the process by which a practitioner, licensed for independent practice; e.g., without supervision, direction, required sponsor, preceptor, mandatory collaboration, etc.; is permitted by law and the facility to practice independently, to provide specific medical or other patient care services within the scope of the individual’s license, based upon the individual’s clinical competence as determined by peer references, professional experience, health status, education, training and licensure. Clinical privileges must be facility-specific and provider-specific.

QASP: Quality Assurance Surveillance Plan

Veterans Health Administration (VHA): The central office for administration of the VA medical centers through throughout the United States. The VHA is located in Washington, D.C.

Veterans Integrated Services Network (VISN): The regional oversight for the VA medical centers.

VISTA (Veterans Integrated Systems Technology Architecture): A PC based system that will capture and store clinical imagery, scanned documents and other non-textual data files and integrates them into patient’s medical record and with the hospital information system.

VetPro: A federal web-based credentialing program for healthcare providers.

VA: Unless identified with the name of a different VA medical facility, for purposes of this contract, this term shall mean the Northern California Health Care System Outpatient Clinic in Martinez.

QUALIFICATIONS:

Staff/Facility:

License: Contract SPS Transportation personnel assigned by the Contractor to perform the services covered by this contract shall have a current state and federal license to perform transportation of contaminated/hazardous medical instruments and equipment in any State, Territory, or Commonwealth of the United States or the District of Columbia. All licenses held by the personnel working on this contract shall be full and unrestricted licenses.

Technical Proficiency: Contract personnel shall be technically proficient in the skills necessary to fulfill the government’s requirements, including the ability to speak, understand, read and write English fluently. Contractor shall provide documentation, upon request of the CO/COR, to verify current and ongoing competency, skills, certification and/or licensure related to the provision of care, treatment and/or services performed. Contractor shall provide verifiable evidence of all educational and training experience, including any gaps in educational history for all contract transportation of contaminated medical instruments and equipment shall be responsible for abiding by the Facility's Medical Staff By-Laws, rules, and regulations (referenced herein) that govern medical staff behavior.

Standard Personnel Testing (PPD, etc.): Contractor shall provide the CO and COR with proof of the following tests for all SPS transportation personnel who will be performing services under the contract. Such information shall be provided within five (5) calendar days after contract award and prior to the first duty shift. Tests shall be current within the past year.

TUBERCULOSIS TESTING: Contractor shall provide proof of a negative reaction to PPD testing for all contract SPS transportation personnel. A negative chest radiographic report for active tuberculosis shall be provided in cases of positive PPD results. The PPD test shall be repeated annually.

RUBELLA TESTING: Contractor shall provide proof of immunization for all contract SPS transportation personnel for measles, mumps, rubella or a rubella titer of 1.8 or greater. If the titer is less than 1.8, a rubella immunization shall be administered with follow-up documentation to the COR.

OSHA REGULATION CONCERNING OCCUPATIONAL EXPOSURE TO BLOODBORNE

PATHOGENS: Contractor shall provide generic self-study training for all contract SPS transportation personnel; provide their own Hepatitis B vaccination series at no cost to the VA if they elect to receive it; maintain an exposure determination and control plan; maintain required records; and ensure that proper follow-up evaluation is provided following an exposure incident.

The VA shall notify the Contractor of any significant communicable disease exposures as appropriate. Contractor shall adhere to current CDC/HICPAC Guidelines for Infection Control in health care personnel (as published in the American Journal for Infection Control (AJIC) 1998;

26:289-354 http://www.cdc.gov/hicpac/pdf/InfectControl98.pdf) for disease control. Contractor shall provide follow up documentation of clearance to return to the workplace prior to their return.

National Provider Identifier (NPI) (as required): NPI is a standard, unique 10-digit numeric identifier required by HIPAA. The VHA must use NPIs in all HIPAA-standard electronic transactions for individual (health care practitioners) and organizational entities (medical centers). The Contractor shall have or obtain appropriate NPI and if pertinent the Taxonomy Code confirmation notice issued by the Centers for Medicare and Medicaid Services (CMS) National Plan and Provider Enumeration System (NPPES) be provided to the Contracting Officer with the proposal.

DEA (as required): Contractor shall provide copy of current DEA certificate in California where services will be provided under this contract.

Conflict of Interest: The Contractor and all contract SPS transportation personnel are responsible for identifying and communicating to the CO and COR conflicts of interest at the time of proposal and during the entirety of contract performance. At the time of quote, the Contractor shall provide a statement which describes, in a concise manner, all relevant facts concerning any past, present, or currently planned interest (financial, contractual, organizational, or otherwise) or actual or potential organizational conflicts of interest relating to the services to be provided. The Contractor shall also provide statements containing the same information for any identified consultants or subcontractors who shall provide services. The Contractor must also provide relevant facts that show how it’s organizational and/or management system or other actions would avoid or mitigate any actual or potential organizational conflicts of interest. These statements shall be in response to the VAAR provision 852.209-70 Organizational Conflicts of Interest (Jan 2008) and fully outlined in response to the subject attachment in Section D of the solicitation document.

Citizenship Related Requirements:

The Contractor certifies that the Contractor shall comply with any and all legal provisions contained in the Immigration and Nationality Act of 1952 as Amended, its related laws and regulations enforced by Homeland Security, Immigration and Customs Enforcement, and the U.S Department of Labor as these may relate to non-immigrant foreign nationals working under contract or subcontract for the Contractor while providing services to Department of Veterans Affairs patient referrals.

While performing services for the Department of Veterans Affairs, the Contractor shall not knowingly employ, contract or subcontract with an illegal alien; foreign national non-immigrant http://www.cdc.gov/hicpac/pdf/InfectControl98.pdf who is in violation of their status, as a result of their failure to maintain or comply with the terms and conditions of their admission into the United States. Additionally, the Contractor is required to comply with all “E-Verify” requirements consistent with “Executive Order 12989” and any related pertinent Amendments, as well as applicable Federal Acquisition Regulations.

If the Contractor fails to comply with any requirements outlined in the preceding paragraphs or its Agency regulations, the Department of Veterans Affairs may, at its discretion, require that the foreign national who failed to maintain their legal status in the United States or otherwise failed to comply with the requirements of the laws administered by Homeland Security, Immigration and Customs Enforcement and the U.S Department of Labor, shall be prohibited from working at the Contractor’s place of business that services Department of Veterans Affairs patient referrals; or other place where the Contractor provides services to veterans who have been referred by the Department of Veterans Affairs; and shall form the basis for termination of this contract for breach.

This certification concerns a matter within the jurisdiction of an agency of the United States and the making of a false, fictitious, or fraudulent certification may render the maker subject to prosecution under 18 U.S.C. 1001.

The Contractor agrees to obtain a similar certification from its subcontractors. The certification shall be made as part of the offeror’s response to the RFQ using the subject attachment of the solicitation document.

Annual Office of Inspector General (OIG) Statement: In accordance with HIPAA and the Balanced Budget Act (BBA) of 1977, the Department of Health and Human Services (HHS) Office of Inspector General (OIG) has established a list of parties and entities excluded from Federal health care programs. Specifically, the listed parties and entities may not receive Federal Health Care program payments due to fraud and/or abuse of the Medicare and Medicaid programs.

Therefore, Contractor shall review the HHS OIG List of Excluded Individuals/Entities on the HHS OIG web site at http://oig.hhs.gov/exclusions/index.asp to ensure that the proposed contract for SPS Transportation personnel is not listed. Contractor should note that any excluded individual or entity that submits a claim for reimbursement to a Federal health care program, or causes such a claim to be submitted, may be subject to a Civil Monetary Penalty (CMP) for each item or service furnished during a period that the person was excluded and may also be subject to treble damages for the amount claimed for each item or service. CMP’s may also be imposed against the Contractor that employ or enter into contracts with excluded individuals to provide items or services to Federal program beneficiaries.

By submitting their quote, the Contractor certifies that the HHS OIG List of Excluded Individuals/Entities has been reviewed and that the Contractors are and/or firm is not listed as of the date the offer was signed.

Non-Personal Healthcare Services: The parties agree that the Contractor and all contract SPS transportation personnel shall not be considered VA employees for any purpose.

Inherent Government Functions: Contractor and SPS transportation personnel shall not perform inherently governmental functions. This includes, but is not limited to, determination of http://oig.hhs.gov/exclusions/index.asp agency policy, determination of Federal program priorities for budget requests, direction and control of government employees (outside a clinical context), selection or non-selection of individuals for Federal Government employment including the interviewing of individuals for employment, approval of position descriptions and performance standards for Federal employees, approving any contractual documents, approval of Federal licensing actions and inspections, and/or determination of budget policy, guidance, and strategy.

No Employee Status: The Contractor shall be responsible for protecting Contract SPS transportation personnel furnishing services. To carry out this responsibility, the Contractor shall provide or certify that the following is provided for all their staff providing services under the resultant contract:

Workers’ compensation

Professional liability insurance

Health examinations

Income tax withholding, and

Social security payments.

Tort Liability: The Federal Tort Claims Act does not cover Contractor or SPS transportation personnel. When a Contractor or SPS transportation personnel has been identified as a provider in a tort claim, the Contractor shall be responsible for notifying their legal counsel and/or insurance carrier. Any settlement or judgment arising from a Contractor’s (or contract SPS transportation personnel) action or non-action shall be the responsibility of the Contractor and/or insurance carrier.

Key Personnel:

The VA Full Time Equivalency (FTE) for the services required is approximately 10,400 hours =

5.0 VA FTE. FTE is defined by VA as a minimum of 80 hours every two weeks and does not include holidays. Part time (0.5 FTE) is identified by VA as a minimum of 40 hours every two weeks and does not include holidays.

Emergency Substitutions: During the first ninety (90) calendar days of performance, the Contractor shall make NO substitutions of key personnel unless the substitution is necessitated by illness, death or termination of employment. The Contractor shall notify the CO, in writing, within 15 calendar days after the occurrence of any of these events and provide the information required below. After 90 days, the Contractor shall submit the information required below to the CO at least 15 calendar days prior to making any permanent substitutions.

The Contractor shall provide a detailed explanation of the circumstances necessitating the proposed substitutions, complete resumes for the proposed substitutes, and any additional information requested by the CO. Proposed substitutes shall have comparable qualifications to those of the persons being replaced. The CO will notify the Contractor within 15 calendar days after receipt of all required information of the decision on the proposed substitutes. The contract will be modified to reflect any approved changes of key personnel.

For temporary substitutions where the key person shall not be reporting to work for three (3) consecutive work days or more, the Contractor shall provide a qualified replacement for the key person. The substitute shall have comparable qualifications to the key person. Any period exceeding two weeks will require the procedure as stated above.

The Government reserves the right to refuse acceptance of any Contractor personnel at any time after performance begins, if personal or professional conduct jeopardizes patient care or interferes with the regular and ordinary operation of the facility. Breaches of conduct include intoxication or debilitation resulting from drug use, theft, patient abuse, dereliction or negligence in performing directed tasks, or other conduct resulting in formal complaints by patient or other staff members to designated Government representatives. Standards for conduct shall mirror those prescribed by current federal personnel regulations. Should the COR; VA Chief, Supply Chain Management or designee show documented clinical problems or continual unprofessional behavior/actions with any contract SPS transportation personnel, s/he may request, without cause, immediate replacement of said contract SPS transportation personnel.

The CO and COR shall deal with issues raised concerning Contract SPS transportation personnel(s)’ conduct. The final arbiter on questions of acceptability is the CO.

Contingency Plan: Because continuity of care is an essential part of VA’s medical services, The Contractor shall have a contingency plan in place to be utilized if the contract SPS transportation personnel leaves Contractor’s employment or is unable to continue performance in accordance with the terms and conditions of the resulting contract.

VA HOURS OF OPERATION/SCHEDULING:

VA Business Hours: Sterile Processing Services operates from 8:00 am – 4:30 pm, Monday through Friday, excluding federal holidays.

Contractor shall notify the COR about any obstacles to meeting this performance measure.

Contract SPS transportation personnel shall be available and present in clinic during normal clinic hours as indicated above.

Federal Holidays: The following holidays are observed by the Department of Veterans Affairs:

New Year’s Day

Presidents Day

Martin Luther King Junior Day

Memorial Day

Juneteenth

Independence Day

Labor Day

Columbus Day

Veterans Day

Thanksgiving

Christmas

Any day specifically declared by the President of the United States to be a national holiday.

CONTRACTOR RESPONSIBILITIES:

Clinical Personnel Required: Contractor shall assign adequate quantity of experienced drivers to provide service to specified and STAT, On-Call, and As Needed routes. The contractor shall certify that all drivers:

Have a valid California driver’s license

Be trained in biohazardous material handling, bloodborne pathogen exposure, and spill cleanup procedures in compliance with Department of Transportation (DOT) / CDC Transportation rules and regulations.

Be trained in Health Insurance Portability and Accountability Act (HIPAA)

Contract SPS transportation personnel shall be responsible for signing in and out when in attendance. Time sheets will be used by the COR to confirm hours/day and services provided against the contractor’s invoices.

Transport of Soiled Items: Contract SPS transportation personnel will be responsible for the following:

Contaminated items should be contained before transport through the medical facility to minimize airborne or contact spread of microorganisms, and to reduce the risk of cross-contamination and infection. Reusable collection containers must be biohazard, medical grade, puncture resistant, rigid, made of material that can be properly cleaned and decontaminated and must contain a lid. Disposable, impervious plastic bags and sterilization pouches may not be used to transport contaminated RME.

Containers with biohazard labels used in the soiled utility room must be transported to SPS in a closed or impervious covered cart. Containers are to be exchanged at each pick-up location, and the containers must be cleaned between each use.

Soiled biohazard labeled containers are to be dedicated for soiled transport and storage. Soiled biohazard labeled containers are never used to transport clean equipment.

Gross soil must be removed from RME at the point-of-use by the user prior to transport. This practice is considered pre-treatment and must contain the following steps: 1) The reusable devices are placed in a properly-sized, biohazard-labeled, closed container. 2) It is the user's responsibility to dispose of sharps appropriately before returning RME to SPS. 3) Pretreat by spraying enzymatic gels or foam prior to transport to prevent drying. 4) All RME must be transported within four hours to the Decontamination Area of SPS for reprocessing. This includes clinics using RME outside the main facility (CBOCs).

A biohazard label is to be placed on containers used for contaminated equipment or RME.

When transporting outside the medical facility:

The closed, soiled container to be transported to the host medical facility must be exchanged for a clean container at each scheduled pick up. The closed, soiled container must be placed in a larger container or closed cart for transport. The cart or container must be properly labeled for biohazard transport according to local, state, and federal Department of Transportation regulations. Soiled items must be contained in such a way as not to contaminate the person or persons in the transport vehicle or the vehicle itself.

Clean containers are to be dedicated for clean transport and storage. Clean containers must be clearly designated as such and are never to be used to transport soiled equipment.

Reprocessed items (high-level disinfected or sterilized) must be transported in an enclosed vehicle. The design and materials used in the construction of transport vehicles needs to allow for appropriate decontamination processes, especially if the vehicles are to be used alternately for the transport of clean or sterile items. Transport vehicles are to be checked periodically to ensure that they do not leak.

4.3.7 Locations for pick-up and transportation

Sacramento Valley Route

Sacramento VA Medical Center (SPS Processing Station):

10535 Hospital Way Mather, CA 95655 Sterile Processing Service: Building 650, 1st Floor

McClellan Outpatient Clinic

5342 Dudley Blvd McClellan Park, CA 95652

Fairfield Outpatient Clinic

103 Bodin Cir Travis AFB, CA 94535

East Bay Route

Martinez VA Medical Center (SPS Processing Station):

150 Muir Road Martinez, CA 94553

Sterile Processing Service: Building 19, 2nd Floor

Mare Island VA Clinic

201 Walnut Avenue Building 201 Mare Island, CA 94592-1107

Shasta Butte Route:

Redding Outpatient Clinic (SPS Processing Station):

3455 Knighton Road Redding, CA 96002 Sterile Processing Service

Chico Outpatient Clinic

1601 Concord Ave Chico, CA 95928

Redding Dental Clinic

760 Cypress Avenue Ste 121 Redding, CA 96001

Southern Tier Route:

Stockton/Richard A. Pittman VA Clinic

6505 South Manthey Road

French Camp, CA 95231

Modesto VA Clinic

1225 Oakdale Road

Modesto, CA 95355

Deliver: (What types of items delivered/picked up):

Medical Equipment, transport containers

Point of Contact: Patricia Robles, Chief Nurse SPS, 916-366-5424

PREFERRED SCHEDULES: (Confirming w/SPS section, will update PWS once confirmed)

ROUTE 1

(Sacramento Valley)

FREQUENCY:

PICK-UP

LOCATION

ADDRESS ESTIMATED

TIME

DROP-

OFF

LOCATION

ESTIMATED

TIME

AVG #

OF

BOXES

ESTIMATED

MILES

ROUTE 2

(East Bay)

FREQUENCY:

PICK-UP

LOCATION

ADDRESS ESTIMATED

TIME

DROP-

OFF

LOCATION

ESTIMATED

TIME

AVG #

OF

BOXES

ROUTE 3

(Shasta Butte)

FREQUENCY:

PICK-UP

LOCATION

ADDRESS ESTIMATED

TIME

DROP-

OFF

LOCATION

ESTIMATED

TIME

AVG #

OF

BOXES

ROUTE 4

(Southern Tier)

FREQUENCY:

PICK-UP

LOCATION

ADDRESS ESTIMATED

TIME

DROP-

OFF

LOCATION

ESTIMATED

TIME

AVG #

OF

BOXES

Medical Records:

Authorities Contract SPS transportation personnel providing healthcare services to VA patients shall be considered as part of the Department Healthcare Activity and shall comply with the U.S.C. 551a (Privacy Act); 38 U.S.C. 5701 (Confidentiality of Claimants Records); 5 U.S.C. 552 (FOIA); 38 U.S.C. 5705 (Confidentiality of Medical Quality Assurance Records) 38 U.S.C. 7332 (Confidentiality of Certain Medical Records); Title 5 U.S.C. § 522a (Records Maintained on Individuals) as well as 45 C.F.R. Parts 160, 162, and 164 (HIPAA).

HIPAA: This contract and its requirements meet exception in 45 CFR 164.502(e), and do not require a BAA in order for Covered Entity to disclose Protected Health Information to: a health care provider for treatment. Based on this exception, a BAA is not required for this contract.

Treatment and administrative patient records generated by this contract or provided to the Contractors by the VA are covered by the VA system of records entitled ‘Patient Medical Records-VA’ (24VA19). Contractor-generated VA Patient records are the property of the VA and shall not be accessed, released, transferred, or destroyed except in accordance with applicable laws and regulations. Contractor shall ensure that all records pertaining to medical care and services are available for immediate transmission when requested by the VA. Records identified for review, audit, or evaluation by VA representatives and authorized federal and state officials, shall be accessed on-site during normal business hours or mailed by the Contractor at http://www.rms.oit.va.gov/SOR_Records/24VA19.asp http://www.rms.oit.va.gov/SOR_Records/24VA19.asp his expense. Contractor shall deliver all final patient records, correspondence, and notes to the VA within twenty-one (21) calendar days after the contract expiration date.

Disclosure: Contract SPS transportation personnel may have access to patient medical records: however, Contractor shall obtain permission from the VA before disclosing any patient information. Subject to applicable federal confidentiality or privacy laws, the Contractor, or their designated representatives, and designated representatives of federal regulatory agencies having jurisdiction over Contractor, may have access to VA’s records, at VA’s place of business on request during normal business hours, to inspect and review and make copies of such records. The VA will provide the Contractor with a copy of VHA Handbook 1907.1, Health Information Management and Health Records and VHA Handbook 1605.1, Privacy and Release of Information.