36C26025Q0654.docx
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- Attached to
- DA10--Pneumatic Tube System Software Upgrade & Support - Base 4 Option Years Federal contract opportunity
- Solicitation number
- 36C26025Q0654
About this file
This document is a Request for Quotation (RFQ) for a Pneumatic Tube System Software Upgrade and Support Services contract issued by the Department of Veterans Affairs Veterans Health Administration Veterans Integrated Service Network 20. The unrestrictured solicitation (Number 36C26025Q0654) is classified under NAICS Code 513210 for Software Publishers and will be processed under FAR Part 13. A mandatory site visit for interested parties is scheduled for 08/22/2025 from 08:00 to 1:00 p.m., with advanced attendance notice required.
Vendors must be registered in the System for Award Management (SAM) to confirm eligibility. The solicitation covers a base contract with four option years for software upgrade and support services related to pneumatic tube systems. The procurement seeks comprehensive software solutions, with specific technical and support requirements detailed in Attachment A - Site Visit Instructions. Potential bidders are advised to carefully review all documentation and ensure compliance with registration and site visit protocols before submitting their quotes.
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Other files for this federal contract opportunity
| File | Type | Posted |
|---|---|---|
| 36C26025Q0654 0001.docx | DOCX document | |
| Attachment A - Site Visit Instructions .docx | DOCX document | |
| Attachment B - SCA WD KING COUNTY REVISION 07.08.2025 .docx | DOCX document |
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Text version
36C26025Q0654
PAGE 1 OF
1. REQUISITION NO.
2. CONTRACT NO.
3. AWARD/EFFECTIVE DATE
4. ORDER NO.
5. SOLICITATION NUMBER
6. SOLICITATION ISSUE DATE
a. NAME
b. TELEPHONE NO. (No Collect Calls)
8. OFFER DUE DATE/LOCAL
TIME
9. ISSUED BY
CODE
10. THIS ACQUISITION IS
UNRESTRICTED OR
SET ASIDE:
% FOR:
SMALL BUSINESS
HUBZONE SMALL
BUSINESS
SERVICE-DISABLED
VETERAN-OWNED
SMALL BUSINESS
WOMEN-OWNED SMALL BUSINESS
(WOSB) ELIGIBLE UNDER THE WOMEN-OWNED
SMALL BUSINESS PROGRAM
EDWOSB
8(A)
NAICS:
SIZE STANDARD:
11. DELIVERY FOR FOB DESTINA-
TION UNLESS BLOCK IS
MARKED
SEE SCHEDULE
12. DISCOUNT TERMS
13a. THIS CONTRACT IS A
RATED ORDER UNDER
DPAS (15 CFR 700)
13b. RATING
14. METHOD OF SOLICITATION
RFQ
IFB
RFP
15. DELIVER TO
CODE
16. ADMINISTERED BY
CODE
17a. CONTRACTOR/OFFEROR
CODE
FACILITY CODE
18a. PAYMENT WILL BE MADE BY
CODE
TELEPHONE NO.
UEI:
EFT:
PHONE:
FAX:
17b. CHECK IF REMITTANCE IS DIFFERENT AND PUT SUCH ADDRESS IN OFFER 18b. SUBMIT INVOICES TO ADDRESS SHOWN IN BLOCK 18a UNLESS BLOCK BELOW IS CHECKED
SEE ADDENDUM
19.
20.
21.
22.
23.
24.
ITEM NO.
SCHEDULE OF SUPPLIES/SERVICES
QUANTITY
UNIT
UNIT PRICE
AMOUNT
(Use Reverse and/or Attach Additional Sheets as Necessary)
25. ACCOUNTING AND APPROPRIATION DATA
26. TOTAL AWARD AMOUNT (For Govt. Use Only) 27a. SOLICITATION INCORPORATES BY REFERENCE FAR 52.212-1, 52.212-4. FAR 52.212-3 AND 52.212-5 ARE ATTACHED. ADDENDA
ARE
ARE NOT ATTACHED.
27b. CONTRACT/PURCHASE ORDER INCORPORATES BY REFERENCE FAR 52.212-4. FAR 52.212-5 IS ATTACHED. ADDENDA
ARE
ARE NOT ATTACHED
28. CONTRACTOR IS REQUIRED TO SIGN THIS DOCUMENT AND RETURN _______________
29. AWARD OF CONTRACT: REF. ___________________________________ OFFER
COPIES TO ISSUING OFFICE. CONTRACTOR AGREES TO FURNISH AND
DATED ________________________________. YOUR OFFER ON SOLICITATION
DELIVER ALL ITEMS SET FORTH OR OTHERWISE IDENTIFIED ABOVE AND ON ANY
(BLOCK 5), INCLUDING ANY ADDITIONS OR CHANGES WHICH ARE
ADDITIONAL SHEETS SUBJECT TO THE TERMS AND CONDITIONS SPECIFIED
SET FORTH HEREIN IS ACCEPTED AS TO ITEMS:
30a. SIGNATURE OF OFFEROR/CONTRACTOR 31a. UNITED STATES OF AMERICA (SIGNATURE OF CONTRACTING OFFICER) 30b. NAME AND TITLE OF SIGNER (TYPE OR PRINT) 30c. DATE SIGNED 31b. NAME OF CONTRACTING OFFICER (TYPE OR PRINT) 31c. DATE SIGNED
AUTHORIZED FOR LOCAL REPRODUCTION
(REV. NOV 2021)
PREVIOUS EDITION IS NOT USABLE
Prescribed by GSA - FAR (48 CFR) 53.212
7. FOR SOLICITATION
INFORMATION CALL:
STANDARD FORM 1449
SOLICITATION/CONTRACT/ORDER FOR COMMERCIAL PRODUCTS AND COMMERCIAL SERVICES
OFFEROR TO COMPLETE BLOCKS 12, 17, 23, 24, & 30
36C26025Q0654 08-12-2025 Derek Crockett Derek.Crockett@va.gov 08-29-2025 15:00
PDT
36C260 Network Contracting Office 20
ATTN: V4CONT
1601 E. Fourth Plain Blvd Bldg.17, Suite B428 Vancouver WA 98661
X
513210 $47 Million
N/A
36C663 Department of Veterans Affairs Puget Sound VA Medical Center - Seattle 1660 South Columbian Way
Seattle WA 98018 36C260 Network Contracting Office 20
ATTN: V4CONT
1601 E. Fourth Plain Blvd Bldg.17, Suite B428 Vancouver WA 98661
36C260 Dept of Veterans Affairs
FMS-VA-2(101)
Financial Services Center
PO BOX 149971
Austin TX 78714-9971
See CONTINUATION Page VA Puget Sound Health Care System- Seattle Campus Pneumatic Tube Delivery Management System upgrade with support services. Base plus four option years.
This is notice of an unrestricted solicitation and a brand name or equal to soliciation. See B.2 Price/Cost Scheudle and B.4 Salient Characteristics for technical specifications.
Estimated period of performance: 2025 - 2030.
Offerors and entities must be registered in the official U.S System for Award Management (SAM) at www.SAM.gov at time of offer and award to be considered.
Vendor questions will be accepted by email only on or before 08/22/2025 at 15:00 PST.
Offeror submission requirements are on section E.11 and offers will be accepted by email only on or before the close date of this solicitation on 08/29/2025 at 15:00 PST.
See CONTINUATION Page
One
Derek Crockett Contracting Officer
Table of Contents
| SECTION A | 1 |
| A.1 SF 1449 SOLICITATION/CONTRACT/ORDER FOR COMMERCIAL PRODUCTS AND COMMERCIAL SERVICES | 1 |
| A.2 CONTRACT ADMINISTRATION DATA | 4 |
| SECTION B - CONTINUATION OF SF 1449 BLOCKS | 5 |
| B.1 PRICE/COST SCHEDULE | 5 |
| ITEM INFORMATION | 5 |
| B.2 DELIVERY SCHEDULE | 8 |
| B.3 SALIENT CHARACTERISTICS | 8 |
| B.4 STATEMENT OF WORK (SOW) | 9 |
| SECTION C - CONTRACT CLAUSES | 22 |
| C.1 52.212-4 CONTRACT TERMS AND CONDITIONS—COMMERCIAL PRODUCTS AND COMMERCIAL SERVICES (NOV 2023) | 22 |
| C.2 52.252-2 CLAUSES INCORPORATED BY REFERENCE (FEB 1998) | 27 |
| C.3 VAAR 852.201-70 CONTRACTING OFFICER'S REPRESENTATIVE (DEC 2022) | 28 |
| C.4 VAAR 852.222-71 COMPLIANCE WITH EXECUTIVE ORDER 13899 (DEVIATION)(APR 2025) | 29 |
| C.5 SUPPLEMENTAL INSURANCE REQUIREMENTS | 29 |
| C.6 VAAR 852.242-71 ADMINISTRATIVE CONTRACTING OFFICER (OCT 2020) | 30 |
| C.7 52.217-8 OPTION TO EXTEND SERVICES (NOV 1999) | 30 |
| C.8 52.217-9 OPTION TO EXTEND THE TERM OF THE CONTRACT (MAR 2000) | 30 |
| C.9 52.212-5 CONTRACT TERMS AND CONDITIONS REQUIRED TO IMPLEMENT STATUTES OR EXECUTIVE ORDERS—COMMERCIAL PRODUCTS AND COMMERCIAL SERVICES (JAN 2025) (DEVIATION FEB 2025) | 31 |
| SECTION D - CONTRACT DOCUMENTS, EXHIBITS, OR ATTACHMENTS | 40 |
| SECTION E - SOLICITATION PROVISIONS | 41 |
| E.1 52.212-1 INSTRUCTIONS TO OFFERORS—COMMERCIAL PRODUCTS AND COMMERCIAL SERVICES (SEP 2023) | 41 |
| E.2 52.252-1 SOLICITATION PROVISIONS INCORPORATED BY REFERENCE (FEB 1998) | 45 |
| E.3 52.209-7 INFORMATION REGARDING RESPONSIBILITY MATTERS (OCT 2018) | 45 |
| E.4 52.204-24 REPRESENTATION REGARDING CERTAIN TELECOMMUNICATIONS AND VIDEO SURVEILLANCE SERVICES OR EQUIPMENT (NOV 2021) | 47 |
| E.5 52.204-29 FEDERAL ACQUISITION SUPPLY CHAIN SECURITY ACT ORDERS—REPRESENTATION AND DISCLOSURES (DEC 2023) | 49 |
| E.6 52.227-15 REPRESENTATION OF LIMITED RIGHTS DATA AND RESTRICTED COMPUTER SOFTWARE DEC 2007 | 51 |
| E.7 52.233-2 SERVICE OF PROTEST (SEP 2006) | 51 |
| E.8 VAAR 852.233-71 ALTERNATE PROTEST PROCEDURE (OCT 2018) | 52 |
| E.9 VAAR 852.252-70 SOLICITATION PROVISIONS OR CLAUSES INCORPORATED BY REFERENCE (JAN 2008) | 52 |
| E.10 BASIS OF AWARD | 53 |
| E.11 QUOTE SUBMISSION REQUIREMENTS | 54 |
| E.12 52.212-2 EVALUATION—COMMERCIAL PRODUCTS AND COMMERCIAL SERVICES (NOV 2021) | 55 |
| E.13 52.212-3 OFFEROR REPRESENTATIONS AND CERTIFICATIONS—COMMERCIAL PRODUCTS AND COMMERCIAL SERVICES (MAY 2024) (DEVIATION FEB 2025) | 55 |
A.2 CONTRACT ADMINISTRATION DATA
1. Contract Administration: All contract administration matters will be handled by the following individuals:
a. CONTRACTOR:
b. GOVERNMENT: Contracting Officer 36C260 Network Contracting Office 20
ATTN: V4CONT
1601 E. Fourth Plain Blvd Bldg.17, Suite B428 Vancouver WA 98661
2. CONTRACTOR REMITTANCE ADDRESS: All payments by the Government to the contractor will be made in accordance with:
| [X] |
| 52.232-33, Payment by Electronic Funds Transfer—System For Award Management, or |
| [] |
| 52.232-36, Payment by Third Party |
3. INVOICES: Invoices shall be submitted in arrears:
| a. Quarterly | [] |
| b. Semi-Annually | [] |
| c. Other | [X] In Arrears and upon Completion & acceptance IAW the |
SOW.
4. GOVERNMENT INVOICE ADDRESS: All Invoices from the contractor shall be submitted electronically in accordance with VAAR Clause 852.232-72 Electronic Submission of Payment Requests.
https://www.tungsten-network.com/customer-campaigns/veteransaffairs/ ACKNOWLEDGMENT OF AMENDMENTS: The offeror acknowledges receipt of amendments to the Solicitation numbered and dated as follows:
| AMENDMENT NO |
| DATE |
SECTION B - CONTINUATION OF SF 1449 BLOCKS
B.1 PRICE/COST SCHEDULE
ITEM INFORMATION
| ITEM NUMBER |
| DESCRIPTION OF SUPPLIES/SERVICES |
| QUANTITY |
| UNIT |
| UNIT PRICE |
| AMOUNT |
| 1.00 |
| JB |
| _______________ |
| _______________ |
Facility site preparation and removal of existing VA owned system and outdated hardware, end point hardware, and transfer unit hardware. In accordance with the statement of work.
Contract Period: Base POP Begin: 2025 POP End: 2026 PRINCIPAL NAICS CODE: 513210 - Software Publishers PRODUCT/SERVICE CODE: DA10 - IT and Telecom - Business Application/Application Development Software As A Service
| 1.00 |
| JB |
| _______________ |
| _______________ |
Procure and Install QTY 51 EA PTS Stations, QTY 31 EA Diverters/Transfer Units, And QTY 5 EA Blowers - in accordance with the statement of work
POP Begin: 2025 POP End: 2026
PRODUCT/SERVICE CODE: DA10 - IT and Telecom - Business Application/Application Development Software As A Service
| 1.00 |
| JB |
| __________________ |
| __________________ |
Pneumatic Software System installation and programming in accordance with the statement of work (SOW).
POP Begin: 2025 POP End: 2026
PRODUCT/SERVICE CODE: DA10 - IT and Telecom - Business Application/Application Development Software As A Service
| 1.00 |
| YR |
| __________________ |
| __________________ |
Base Year Service Level Agreement (SLA) in accordance with the statement of work.
POP Begin: 2025 POP End: 2026
PRODUCT/SERVICE CODE: DA10 - IT and Telecom - Business Application/Application Development Software As A Service
| 1.00 |
| JB |
| ________________ |
| ________________ |
Preventative Maintenance in accordance with the statement of work.
POP Begin: 2025 POP End: 2026
PRODUCT/SERVICE CODE: DA10 - IT and Telecom - Business Application/Application Development Software As A Service
| 1.00 |
| YR |
| ________________ |
| ________________ |
Software Support SLA Agreement (SLA) - In accordance with the Statement of Work Contract Period: Option 1 POP Begin: 2026 POP End: 2027
PRODUCT/SERVICE CODE: DA10 - IT and Telecom - Business Application/Application Development Software As A Service
| 2.00 |
| EA |
| ________________ |
| ________________ |
Bi-Annual Preventative Maintenance - In accordance with the Statement of Work Contract Period: Option 1 POP Begin: 2026 POP End: 2027
PRODUCT/SERVICE CODE: DA10 - IT and Telecom - Business Application/Application Development Software As A Service
| 1.00 |
| YR |
| ________________ |
| ________________ |
Software Support Service Level Agreement (SLA) - In accordance with the Statement of Work Contract Period: Option 2 POP Begin: 2027 POP End: 2028
PRODUCT/SERVICE CODE: DA10 - IT and Telecom - Business Application/Application Development Software As A Service
| 2.00 |
| EA |
| ________________ |
| ________________ |
Bi-Annual Preventative Maintenance - In accordance with the Statement of Work Contract Period: Option 2 POP Begin: 2027 POP End: 2028
PRODUCT/SERVICE CODE: DA10 - IT and Telecom - Business Application/Application Development Software As A Service
| 1.00 |
| YR |
| _______________ |
| _______________ |
Software Support Service Level Agreement (SLA) - In accordance with the Statement of Work Contract Period: Option 3 POP Begin: 2028 POP End: 2029
PRODUCT/SERVICE CODE: DA10 - IT and Telecom - Business Application/Application Development Software As A Service
| 2.00 |
| EA |
| _______________ |
| _______________ |
Bi-Annual Preventative Maintenance - In accordance with the Statement of Work Contract Period: Option 3 POP Begin: 2028 POP End: 2029
PRODUCT/SERVICE CODE: DA10 - IT and Telecom - Business Application/Application Development Software As A Service
| 1.00 |
| YR |
| _______________ |
| _______________ |
Software Support Service Level Agreement (SLA) - In accordance with the Statement of Work Contract Period: Option 4 POP Begin: 2029 POP End: 2030
PRODUCT/SERVICE CODE: DA10 - IT and Telecom - Business Application/Application Development Software As A Service
| 2.00 |
| EA |
| _______________ |
| _______________ |
Bi-Annual Preventative Maintenance - In accordance with the Statement of Work Contract Period: Option 4 POP Begin: 2029 POP End: 2030
PRODUCT/SERVICE CODE: DA10 - IT and Telecom - Business Application/Application Development Software As A Service
| GRAND TOTAL |
| _______________ |
B.2 DELIVERY SCHEDULE
| ITEM NUMBER |
| SHIPPING INFORMATION |
| QUANTITY |
| DELIVERY DATE |
| ALL |
| SHIP TO: |
| Department of Veterans Affairs |
1660 S Columbian Way Seattle, WA 98108
USA
| ALL |
| IAW THE SOW |
| FOB: |
| DESTINATION |
B.3 SALIENT CHARACTERISTICS
Brand Name or Equal to Pevco Atlas - Delivery Management Software
· Integrates with Active Directory and LDAP servers for user authentication
· Supports multi-user logon; enables access from anywhere on a hospital campus.
· Runs as a service on virtual machines and servers that comply with network management protocols at the Department of Veterans Affairs – Veterans Healthcare Administration (VHA) requirements.
· Software system must provide carrier routing, user verification, data management, fault handling and historical reporting
· The pneumatic tube system must be capable of presenting a display screen that shows incoming and outgoing carriers in process from a remote display.
· The pneumatic tube system needs must be able to display an inventory of what carriers are located at each station and be able to know when a carrier departs its station and arrives another without being sent through the system.
· The pneumatic tube system must be able to interface with modern nurse call systems indicating when a High priority carrier has arrived.
· The Pneumatic tube system can be accessed with PIV or Proximity cards.
· The Pneumatic tube system station and Transfer Unit motors can be adapted to use General use electric motors available from national electrical providers.
· Software and system must be a commercial class server- must be licensed minimum Microsoft Windows server 2019 or higher.
Warranty
· Minimum one year warranty or higher on new parts
· Minimum one year warranty on labor.
36C26025Q0654
Page 1 of Page 1 of
B.4 STATEMENT OF WORK (SOW)
STATEMENT OF WORK (SOW)
1. Contract Title. Pneumatic Tube System Software System upgrade and annual support services.
2. Background.
This service requires to upgrade the Pneumatic Tube System (PTS) infrastructure throughout the Seattle Campus Bldg. 100. The upgrade will cover the current PC based infrastructure, End of life (EOL) station hardware, EOL diverter hardware, station control panels, diverter controls, and blower controls. This will increase the PTS system efficiency, reliability, and support capabilities.
3. Scope.
The contractor shall provide a complete system upgrade and replacement of equipment during the base year. The base year shall also include annual subscription services for the new pneumatic tube delivery management software system and preventative maintenance. Subsequent option years include annual support services and bi-annual preventative maintenance services.
This project will require the replacement of several existing SWISSLOG components and the addition of several features for improved support and reliability. The PTS will be hosted on the VA - OI&T infrastructure. This requires the application that manages the PTS to be VA TRM approved. The existing ethernet and fiber connection backbone will not be utilized.
The new pneumatic tube system software is an SPS system that will be part of the SDIA (Specialized device isolation architecture) And hosted on the Seattle HTM nutanix network cluster managed by Seattle HTM personnel with VISN 20 HTM Network engineering oversight. The Seattle HTM personnel will request the network configurations to be provided with the IP address range of 256 addresses that will be assigned to all equipment and servers to be within a newly created VLAN for security and management.
The Contractor and contractor personnel shall coordinate with the VA Contracting Officer’s Representative (COR) in advance and obtain written approval by the VA COR of any scheduled shutdowns needed to include impact to the existing pneumatic tube software system and any related systems.
The contractor shall submit a project schedule for the VA COR for review and written approval before commencing all work and performance under this contract.
The contractor’s project schedule for the base-year shall include a phased schedule with estimated dates for significant milestones for all services and deliverables to complete the entire new equipment installation and system upgrade.
The contractor shall ensure all personnel are qualified, experienced, and licensed personnel for the services required.
4. Base-Year Tasks.
A. The contractor shall be responsible for the site-preparation and the contractor shall remove existing system hardware, end point hardware, and transfer unit hardware and return that VA owned equipment to the VA facility.
B. The contractor will replace existing PC based software with virtual server-based software (server provided by VA personnel).
C. The contractor will replace each of the 51 station user interface panels with new intuitive touch screen display interface 10” panels.
D. The contractor will replace each of the 51-station hardware (all new proximity position switches, motors (slide and dispatcher), slide plate, seals, and overall preventative maintenance).
E. The contractor will replace each of the 31 diverter unit control boards, replace each of 31 diverter hardware (all new proximity position switches, self-adjusting drive motor, new air seals and overall preventative maintenance).
F. The contractor will replace each of 5 blower unit control boards (all new blower motor, full flow shifter unit, proximity switches, drive motor, seals, mag starter, and Prio Ethernet board).
G. The contractor will upgrade 5 Interzones with relief valves.
H. The contractor will install Live System Monitoring (1.9.X), real-time web-application dashboard.
I. The contractor will install Bar Code reader at each station location.
J. The contractor will remove RFID Dual Antenna at each station.
K. The contractor will provide a minimum of 12 hours of onsite and in-person training to VA employees on the newly installed equipment to each department’s system users and maintainers.
L. The contractor will provide a detailed report at the end of the installation of all the work that has been done.
M. The contractor will be required to patch in the VA provided Cat 6A networking cable into the new system.
5. Government-Furnished Equipment (GFE)/Government-Furnished Information (GFI).
Quantity 1-EA VA Owned GFE server is available in the event it is required. Any contractor use of the VA GFE server will require written review and approval by the VA COR prior to contractor use or connection.
6. Other Pertinent Information or Special Considerations.
Special Circumstances:
A. The Bone Marrow Treatment Unit (BMTU):
· Follow all Class-IV procedures on Infection Control Risk Assessment (ICRA) form to include the use of an Environmental Control Unit for dust containment and Tyvek/Paper suits.
· Only 1 ceiling tile at a time.
B. The Operating Room (OR) and Sterile Processing Supply (SPS) units:
· Follow all Class-IV procedures on Infection Control Risk Assessment (ICRA) form to include use of Tyvek/Paper suits.
C. For areas near Patient Care, i.e., around Nurse Stations:
· Follow all Class-II procedures on Infection Control Risk Assessment (ICRA) form.
D. For common area corridors:
· Remove only 1 ceiling tile every 50 feet.
· Clean up any dust/debris with a HEPA filtered vacuum and/or wipe down surfaces.
7. General Standards.
National Institute of Standards and Technology( NIST) Federal Information Processing Standards (FIPS) VA Handbook and Directive 6500 - Information Security Program.
VA Directives 6004, 6513, and 6517 VA Directive 6502 - VA Enterprise Privacy Program VA Handbooks 6102 and 6500 Department of Veterans Affairs - Technical Reference Model (TRM) approved software.
VA Office of Information Technology (OIT) - Section 508 Compliance and Equipment Compatibility Standards
8. Risk Control A. Please reference section 6 Above Special Circumstances for clinical areas that require advanced notice and inspection control procedures.
B. The contractor shall ensure that all software installation activities receive advance written approval from the VA Contracting Officer's Representative (COR) before commencement.
C. The contractor shall clearly mark all areas where installation activities will take place with appropriate signages.
D. The contractor shall implement measures to limit noise production during installation to avoid disturbing patients and hospital operations.
E. The contractor shall work closely with hospital staff to identify the least disruptive times for installation and be prepared to reschedule services accordingly.
F. Protection of Personal Furnishings and Equipment:
G. The contractor shall ensure all personal furnishings and hospital equipment are adequately protected during installation.
H. The contractor shall perform thorough site cleanup at the end of each day to maintain a clean and safe hospital environment.
I. The contractor shall communicate in advance any planned shutdowns or service interruptions that may affect hospital operations.
J. The contractor shall immediately notify hospital personnel and the VA COR in the event of any emergencies or disruptions.
9.0. Monthly Subscription Services:
A. The contractor shall provide 24/7 Technical Support - Provide round-the-clock technical support, including phone, email, and live chat assistance.
B. The contractor’s monthly services shall Include all major and minor software updates, security patches, and bug fixes.
C. The contractor shall ensure that updates are tested for compatibility and stability before deployment.
D. The contractor shall provide status reports and release notes with each update to inform clients of new features, improvements, and any important changes.
E. The contractor shall provide and implement continuous monitoring tools to track system performance, uptime, and any potential issues.
F. The contractor shall ensure all software remains up-to-date, secure, and fully operational.
Software and Firmware Updates:
G. The contractor shall review and install the latest software and firmware updates for the pneumatic tube delivery management system, ensuring compatibility and enhanced functionality.
H. The contractor shall test and verify that all updates are correctly installed and that the system operates smoothly post-update.
I. The contractor shall provide training and documentation to on-site staff on any new features or changes resulting from the updates.
10. Bi-Annual onsite Preventative Maintenance:
The Contractor shall submit a schedule request, including dates, at least 14 calendar days in advance to the VA COR for review and approval to provide onsite preventative maintenance twice per year. The government will not cover additional costs incurred from rescheduling services or travel expenses needed to complete the work or address discrepancies identified by the VA COR.
The bi-annual onsite preventative maintenance shall include:
A. Perform a thorough inspection of all blower and compressor units, checking for signs of wear, tear, and damage.
B. Test the operational efficiency of blowers and compressors, including airflow, pressure levels, and noise levels.
C. Clean and replace air filters, lubricate moving parts, and tighten any loose connections.
D. Record maintenance activities and any issues identified during the inspection E. Inspect diverter/transfer units for mechanical and electrical integrity, ensuring all components function smoothly.
F. Clean and lubricate moving parts, such as gears, bearings, and pivots, to prevent wear and ensure smooth operation.
G. Test the responsiveness and accuracy of diverter/transfer units in directing tube carriers to the appropriate destinations.
H. Calibrate diverter/transfer units as necessary to maintain precision and efficiency.
Inspection and Service of PTS Stations:
I. Inspect and test all PTS (Pneumatic Tube System) stations for proper operation, including sending and receiving functions.
J. Clean station surfaces, touchscreens, and input devices to ensure reliable user interaction and hygiene standards.
K. Replace worn or damaged components, such as seals, gaskets, and input device covers.
L. Verify the correct functioning of security features Pneumatic Tube System Components and Hardware Maintenance:
M. Conduct a comprehensive inspection of all system components and hardware, including tubes, connectors, and control panels for the Pneumatic Tube System and components.
N. Test and recalibrate sensors and control systems to ensure accurate monitoring and control of tube movements and deliveries.
O. Check for air leaks, loose connections, and wear in tubes and connector assemblies, repairing as necessary.
P. Verify that all data, communication, and power cables are secure and in good condition, addressing any issues found.
Q. Clean and lubricate moving parts, such as gears, bearings, and pivots, to prevent wear and ensure smooth operation.
R. Test the responsiveness and accuracy of diverter/transfer units in directing tube carriers to the appropriate destinations.
S. Calibrate diverter/transfer units as necessary to maintain precision and efficiency.
Deliverables:
14 calendar days after the completion of each annual onsite service, the contractor shall submit a report to the VA COR detailing all work performed, system status, maintenance and maintenance repairs performed, and issues identified.
11. Performance Monitoring.
Performance monitoring shall be performed onsite by the VA COR. The contractor shall provide project status updates upon request and notify the VA COR in advance of any delays in significant project schedule milestones or deliverables.
Quality Assurance Surveillance Plan (QASP):
| Contractor Tasks |
| Performance Standards |
| Acceptable Quality |
Levels Methods of Surveillance
Contractor develops phased project schedule with significant milestones and deliverables in base year.
| Contractor performs to project schedule and provides progress reports to the VA COR highlighting updates and project delays in advance. |
| At least 95% of project milestones and deadlines must be met as per the approved project schedule. |
VA COR monitoring & review of status reports.
The contractor procures, delivers, and installs all new software and equipment in the base year
| Software and equipment delivered on schedule. |
| Deliverables of equipment are made on time, and any delays are communicated in advance. |
| VA COR monitoring and reporting. |
| Contractor completes phased installation without major interruptions to VA clinic locations. |
| Contractor provides accurate estimates of downtimes, avoids significant impact to clinical departments and critical areas. |
| Contractor communication to the VA COR & immediate notification of impacts or emergencies. |
| VA COR monitoring and reporting. |
| Contractor provides on-going training to VA Staff during the base-year and subsequent option years. |
| Contractor provides training and support to the VA COR and designated VA Staff upon request throughout the project lifecycle. |
| The contractor responds to VA station’s requests for training to staff and on-going support within 24 hours. |
| VA COR monitoring and Reporting |
| The contractor completes bi-annual maintenance and submits reports twice per year. |
| The contractor’s bi-annual maintenance reports include all work performed and diagnostic reports. |
| 100 percent compliance with services and supplies outlined in the SOW. |
| VA COR annual contractor review of reports and contractor performance. |
12. Delivery Schedule.
The contractor shall submit a project schedule for the VA COR for review and approval before commencing all work, and within 14 calendar days after the contract award.
The contractor’s schedule shall include the project phases by building number, the dates, significant milestones, and deliverables to complete all site preparation and system upgrades.
Contractor submittal documents prepared and submitted for approval, forming the basis for closeout docs including updated final as-builts.
During this equipment installation, software implementation and programming phase, the contractor will work closely with VA COR and any designated VA POCs to prepare submittal documents, as-builts, and all other services required to accomplish the upgrade.
During the performance of this contract the contractor shall provide ongoing training and support to VA end-users and VA administrative staff on the proper use, functionality, and controls of the pneumatic software delivery management system.
Contractor personnel shall coordinate with the VA COR in advance and obtain written approval of any scheduled shutdowns needed to include impact to systems.
The contractor shall ensure all personnel are qualified, experience, and license personnel for the services required.
13. Inspection and Acceptance Criteria.
The VA COR is responsible and will certify the contractor’s work done under the contract is performed on schedule and adhere to the general standards and statement of work.
Acceptance and inspection of the contractor’s work will be performed by the VA COR before invoices are approved. Written acceptance of the contractor’s work must be signed by both the VA COR and the contractor.
14. Warranty.
The contractor shall provide a minimum of one year warranty on new parts and equipment.
The contractor shall provide a minimum of one year warranty on on-site labor and services provided at the Puget Sound VA Medical Center.
15. Place of Performance.
Puget Sound VA Medical Center - Seattle campus Bldg. 100 1660 S Columbian Way, Seattle WA 98108
16. Hours of Work.
Normal operational hours for the VA facilities are from 6:30 a.m. – 4:00 p. m, Monday through Friday, exclusive of Federal Holidays unless stated differently elsewhere.
The Contractor may for his/her convenience request authorization in advance from the VA COR to work outside of regular working hours of regular workdays. The government will not pay the contractor additional costs for any work outside of normal working hours or that is required to accomplish all work.
Recognized Federal Holidays: New Year’s Day, Martin Luther King Jr. Day, Washington’s Birthday (President’s Day), Memorial Day, Juneteenth National Independence Day, Independence Day, Labor Day, Columbus Day, Veterans Day, Thanksgiving, Christmas.
17. Period of Performance.
2025 -2030
18. Invoicing.
VA published the final rule requiring vendors to submit invoices electronically to the Financial Services Center (FSC) in the November 27, 2012 Federal Register. The rule became effective December 27, 2012. The rule includes a new contract clause to be inserted in all solicitations and contracts by the contracting officer (VAAR 852.232-72). Other information:
a. The FSC uses a third-party contractor, Tungsten Network, to transition vendors from paper to electronic invoice submission. For information on Tungsten Network electronic invoicing set-up, vendors should call 1-877-489-6135, or email VA.Registration@Tungsten-Network.com.
b. Vendors are required to register with Tungsten Network and submit invoices electronically as a condition of acceptance of this contract or order.
c. Submittal of invoices are to be through https://www.tungsten-network.com/
19. Security Requirements.
Temporary badging policies will be used for services under 90 Days.
The contractor shall adere to VA Handbook 6500, aligning with the NIST Special Publication 800-53 controls.
20. VA Information and Information System Security Language for Contracts Required
| 1. | Contractors, contractor personnel, subcontractors, and subcontractor personnel shall be subject to the same Federal laws, regulations, standards, and VA Directives and Handbooks as VA and VA personnel regarding information and information system security. |
| 2. | A contractor/subcontrator shall request logical (technical) or physical access to VA information and VA information systems for their employees, subcontractors, and affiliates only to the extent necessary to perform the services specified in the contract, agreement, or task order. |
| 3. | Custom software development and outsourced operations must be located in the U.S. to the maximum extent practical. If such services are proposed to be performed abroad and are not disallowed by other VA policy or mandates, the contractor/subcontractor must state where all non-U.S. services are provided and detail a security plan, deemed to be acceptable by VA, specifically to address mitigation of the resulting problems of communication, control, data protection, and so forth. Location within the U.S. may be an evaluation factor. |
| 4. | The contractor or subcontractor must notify the Contracting Officer immediately when an employee working on a VA system or with access to VA information is reassigned or leaves the contractor or subcontractor’s employ. The Contracting Officer must also be notified immediately by the contractor or subcontractor prior to an unfriendly termination. |
| 5. | Information made available to the contractor or subcontractor by VA for the performance or administration of this contract or information developed by the contractor/subcontractor in performance or administration of the contract shall be used only for those purposes and shall not be used in any other way without the prior written agreement of the VA. This clause expressly limits the contractor/subcontractor's rights to use data as described in Rights in Data - General, FAR 52.227-14(d) (1). |
| 6. | The contractor/subcontractor shall not make copies of VA information except as authorized and necessary to perform the terms of the agreement or to preserve electronic information stored on contractor/subcontractor electronic storage media for restoration in case any electronic equipment or data used by the contractor/subcontractor needs to be restored to an operating state. If copies are made for restoration purposes, after the restoration is complete, the copies must be appropriately destroyed. |
| 7. | Information systems that are designed or developed for or on behalf of VA at non-VA facilities shall comply with all VA directives developed in accordance with FISMA, HIPAA, NIST, and related VA security and privacy control requirements for Federal information systems. This includes standards for the protection of electronic PHI, outlined in 45 C.F.R. Part 164, Subpart C, information and system security categorization level designations in accordance with FIPS 199 and FIPS 200 with implementation of all baseline security controls commensurate with the FIPS 199 system security categorization (reference Appendix D of VA Handbook 6500, VA Information Security Program). During the development cycle a Privacy Impact Assessment (PIA) must be completed, provided to the COTR, and approved by the VA Privacy Service in accordance with Directive 6507, VA Privacy Impact Assessment. |
| 8. | The contractor/subcontractor shall certify to the COTR that applications are fully functional and operate correctly as intended on systems using the VA Federal Desktop Core Configuration (FDCC), and the common security configuration guidelines provided by NIST or the VA. This includes Internet Explorer 7 configured to operate on Windows XP and Vista (in Protected Mode on Vista) and future versions, as required. |
| 9. | The standard installation, operation, maintenance, updating, and patching of software shall not alter the configuration settings from the VA approved and FDCC configuration. Information technology staff must also use the Windows Installer Service for installation to the default “program files” directory and silently install and uninstall. |
| 10. | Applications designed for normal end users shall run in the standard user context without elevated system administration privileges. |
| 11. | The security controls must be designed, developed, approved by VA, and implemented in accordance with the provisions of VA security system development life cycle as outlined in NIST Special Publication 800-37, Guide for Applying the Risk Management Framework to Federal Information Systems, VA Handbook 6500, Information Security Program and VA Handbook 6500.5, Incorporating Security and Privacy in System Development Lifecycle. |
| 12. | The vendor shall ensure the security of all procured or developed systems and technologies, including their subcomponents (hereinafter referred to as “Systems”), throughout the life of this contract and any extension, warranty, or maintenance periods. This includes, but is not limited to workarounds, patches, hotfixes, upgrades, and any physical components (hereafter referred to as Security Fixes) which may be necessary to fix all security vulnerabilities published or known to the vendor anywhere in the Systems, including Operating Systems and firmware. The vendor shall ensure that Security Fixes shall not negatively impact the Systems. |
| 13. | The vendor shall notify VA within 24 hours of the discovery or disclosure of successful exploits of the vulnerability which can compromise the security of the Systems (including the confidentiality or integrity of its data and operations, or the availability of the system). Such issues shall be remediated as quickly as is practical, but in no event longer than 10 working days. |
| 14. | When the Security Fixes involve installing third party patches (such as Microsoft OS patches or Adobe Acrobat), the vendor will provide written notice to the VA that the patch has been validated as not affecting the Systems within 10 working days. When the vendor is responsible for operations or maintenance of the Systems, they shall apply the Security Fixes within 10 working days. |
| 15. | All other vulnerabilities shall be remediated as specified in this paragraph in a timely manner based on risk, but within 60 days of discovery or disclosure. Exceptions to this paragraph (e.g. for the convenience of VA) shall only be granted with approval of the contracting officer and the VA Assistant Secretary for Office of Information and Technology |
| 16. | For information systems that are hosted, operated, maintained, or used on behalf of VA at non-VA facilities, contractors/subcontractors are fully responsible and accountable for ensuring compliance with all HIPAA, Privacy Act, FISMA, NIST, FIPS, and VA security and privacy directives and handbooks. This includes conducting compliant risk assessments, routine vulnerablity scanning, system patching and change management procedures, and the completion of an acceptable contingency plan for each system. The contractor’s security control procedures must be equivalent, to those procedures used to secure VA systems. A Privacy Impact Assessment (PIA) must also be provided to the COTR and approved by VA Privacy Service prior to operational approval. All external Internet connections to VA’s network involving VA information must be reviewed and approved by VA prior to implementation. |
| 17. | Outsourcing (contractor facility, contractor equipment or contractor staff) of systems or network operations, telecommunications services, or other managed services requires certification and accreditation (authorization) (C&A) of the contractor’s systems in accordance with VA Handbook 6500.3, Certification and Accreditation and/or the VA OCS Certification Program Office. Government-owned (government facility or government equipment) contractor-operated systems, third party or business partner networks require memorandums of understanding and interconnection agreements (MOU-ISA) which detail what data types are shared, who has access, and the appropriate level of security controls for all systems connected to VA networks. |
| 18. | The contractor/subcontractor must conduct an annual self assessment on all systems and outsourced services as required. Both hard copy and electronic copies of the assessment must be provided to the COTR. The government reserves the right to conduct such an assessment using government personnel or another contractor/subcontractor. The contractor/subcontractor must take appropriate and timely action (this can be specified in the contract) to correct or mitigate any weaknesses discovered during such testing, generally at no additional cost. |
| 19. | VA prohibits the installation and use of personally-owned or contractor/subcontractor-owned equipment or software on VA’s network. If non-VA owned equipment must be used to fulfill the requirements of a contract, it must be stated in the service agreement, SOW or contract. All of the security controls required for government furnished equipment (GFE) must be utilized in approved other equipment (OE) and must be funded by the owner of the equipment. All remote systems must be equipped with, and use, a VA-approved antivirus (AV) software and a personal (host-based or enclave based) firewall that is configured with a VA-approved configuration. Software must be kept current, including all critical updates and patches. Owners of approved OE are responsible for providing and maintaining the anti-viral software and the firewall on the non-VA owned OE. |
| 20. | The term “security incident” means an event that has, or could have, resulted in unauthorized access to, loss or damage to VA assets, or sensitive information, or an action that breaches VA security procedures. The contractor/subcontractor shall immediately notify the COTR and simultaneously, the designated ISO and Privacy Officer for the contract of any known or suspected security/privacy incidents, or any unauthorized disclosure of sensitive information, including that contained in system(s) to which the contractor/subcontractor has access. |
| 21. | To the extent known by the contractor/subcontractor, the contractor/subcontractor’s notice to VA shall identify the information involved, the circumstances surrounding the incident (including to whom, how, when, and where the VA information or assets were placed at risk or compromised), and any other information that the contractor/subcontractor considers relevant. |
18. Records Management Language for Contracts Required The following standard items relate to records generated in executing the contract and should be included in a typical Electronic Information Systems (EIS) procurement contract:
| 1. | Citations to pertinent laws, codes and regulations such as 44 U.S.C chapters 21, 29, 31 and 33; Freedom of Information Act (5 U.S.C. 552); Privacy Act (5 U.S.C. 552a); 36 CFR Part 1222 and Part 1228. |
| 2. | Contractor shall treat all deliverables under the contract as the property of the U.S. Government for which the Government Agency shall have unlimited rights to use, dispose of, or disclose such data contained therein as it determines to be in the public interest. |
| 3. | Contractor shall not create or maintain any records that are not specifically tied to or authorized by the contract using Government IT equipment and/or Government records. |
| 4. | Contractor shall not retain, use, sell, or disseminate copies of any deliverable that contains information covered by the Privacy Act of 1974 or that which is generally protected by the Freedom of Information Act. |
| 5. | Contractor shall not create or maintain any records containing any Government Agency records that are not specifically tied to or authorized by the contract. |
| 6. | The Government Agency owns the rights to all data/records produced as part of this contract. |
| 7. | The Government Agency owns the rights to all electronic information (electronic data, electronic information systems, electronic databases, etc.) and all supporting documentation created as part of this contract. The Contractor must deliver sufficient technical documentation with all data deliverables to permit the agency to use the data. |
| 8. | Contractor agrees to comply with Federal and Agency records management policies, including those policies associated with the safeguarding of records covered by the Privacy Act of 1974. These policies include the preservation of all records created or received regardless of format [paper, electronic, etc.] or mode of transmission [e-mail, fax, etc.] or state of completion [draft, final, etc.]. |
| 9. | No disposition of documents will be allowed without the prior written consent of the Contracting Officer. The Agency and its contractors are responsible for preventing the alienation or unauthorized destruction of records, including all forms of mutilation. Willful and unlawful destruction, damage or alienation of Federal records is subject to the fines and penalties imposed by 18 U.S.C. 2701. Records may not be removed from the legal custody of the Agency or destroyed without regard to the provisions of the agency records schedules. |
| 10. | Contractor is required to obtain the Contracting Officer's approval prior to engaging in any contractual relationship (sub-contractor) in support of this contract requiring the disclosure of information, documentary material and/or records generated under, or relating to, this contract. The Contractor (and any sub-contractor) is required to abide by Government and Agency guidance for protecting sensitive and proprietary information. |
SECTION C - CONTRACT CLAUSES
C.1 52.212-4 CONTRACT TERMS AND CONDITIONS—COMMERCIAL PRODUCTS AND COMMERCIAL SERVICES (NOV 2023)
(a) Inspection/Acceptance. The Contractor shall only tender for acceptance those items that conform to the requirements of this contract. The Government reserves the right to inspect or test any supplies or services that have been tendered for acceptance. The Government may require repair or replacement of nonconforming supplies or reperformance of nonconforming services at no increase in contract price. If repair/replacement or reperformance will not correct the defects or is not possible, the Government may seek an equitable price reduction or adequate consideration for acceptance of nonconforming supplies or services. The Government must exercise its post-acceptance rights—
(1) Within a reasonable time after the defect was discovered or should have been discovered; and
(2) Before any substantial change occurs in the condition of the item, unless the change is due to the defect in the item.
(b) Assignment. The Contractor or its assignee may assign its rights to receive payment due as a result of performance of this contract to a bank, trust company, or other financing institution, including any Federal lending agency in accordance with the Assignment of Claims Act (31 U.S.C. 3727). However, when a third party makes payment (e.g., use of the Governmentwide commercial purchase card), the Contractor may not assign its rights to receive payment under this contract.
(c) Changes. Changes in the terms and conditions of this contract may be made only by written agreement of the parties.
(d) Disputes. This contract is subject to 41 U.S.C. chapter 71, Contract Disputes. Failure of the parties to this contract to reach agreement on any request for equitable adjustment, claim, appeal or action arising under or relating to this contract shall be a dispute to be resolved in accordance with the clause at Federal Acquisition Regulation (FAR) 52.233-1, Disputes, which is incorporated herein by reference. The Contractor shall proceed diligently with performance of this contract, pending final resolution of any dispute arising under the contract.
(e) Definitions. The clause at FAR 52.202-1, Definitions, is incorporated herein by reference.
(f) Excusable delays. The Contractor shall be liable for default unless nonperformance is caused by an occurrence beyond the reasonable control of the Contractor and without its fault or negligence such as, acts of God or the public enemy, acts of the Government in either its sovereign or contractual capacity, fires, floods, epidemics, quarantine restrictions, strikes, unusually severe weather, and delays of common carriers. The Contractor shall notify the Contracting Officer in writing as soon as it is reasonably possible after the commencement of any excusable delay, setting forth the full particulars in connection therewith, shall remedy such occurrence with all reasonable dispatch, and shall promptly give written notice to the Contracting Officer of the cessation of such occurrence.
(g) Invoice.
(1) The Contractor shall submit an original invoice and three copies (or electronic invoice, if authorized) to the address designated in the contract to receive invoices. An invoice must include—
(i) Name and address of the Contractor;
(ii) Invoice date and number;
(iii) Contract number, line item number and, if applicable, the order number;
(iv) Description, quantity, unit of measure, unit price and extended price of the items delivered;
(v) Shipping number and date of shipment, including the bill of lading number and weight of shipment if shipped on Government bill of lading;
(vi) Terms of any discount for prompt payment offered;
(vii) Name and address of official to whom payment is to be sent;
(viii) Name, title, and phone number of person to notify in event of defective invoice; and
(ix) Taxpayer Identification Number (TIN). The Contractor shall include its TIN on the invoice only if required elsewhere in this contract.
(x) Electronic funds transfer (EFT) banking information.
(A) The Contractor shall include EFT banking information on the invoice only if required elsewhere in this contract.
(B) If EFT banking information is not required to be on the invoice, in order for the invoice to be a proper invoice, the Contractor shall have submitted correct EFT banking information in accordance with the applicable solicitation provision, contract clause (e.g., 52.232-33, Payment by Electronic Funds Transfer—System for Award Management, or 52.232-34, Payment by Electronic Funds Transfer—Other Than System for Award Management), or applicable agency procedures.
(C) EFT banking information is not required if the Government waived the requirement to pay by EFT.
(2) Invoices will be handled in accordance with the Prompt Payment Act (31 U.S.C. 3903) and Office of Management and Budget (OMB) prompt payment regulations at 5 CFR part 1315.
(h) Patent indemnity. The Contractor shall indemnify the Government and its officers, employees and agents against liability, including costs, for actual or alleged direct or contributory infringement of, or inducement to infringe, any United States or foreign patent, trademark or copyright, arising out of the performance of this contract, provided the Contractor is reasonably notified of such claims and proceedings.
(i) Payment.—
(1) Items accepted. Payment shall be made for items accepted by the Government that have been delivered to the delivery destinations set forth in this contract.
(2) Prompt payment. The Government will make payment in accordance with the Prompt Payment Act (31 U.S.C. 3903) and prompt payment regulations at 5 CFR part 1315.
(3) Electronic Funds Transfer (EFT). If the Government makes payment by EFT, see 52.212-5(b) for the appropriate EFT clause.
(4) Discount. In connection with any discount offered for early payment, time shall be computed from the date of the invoice. For the purpose of computing the discount earned, payment shall be considered to have been made on the date which appears on the payment check or the specified…
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