5. PROJECT NUMBER (if applicable)

CODE 7. ADMINISTERED BY

2. AMENDMENT/MODIFICATION NUMBER

CODE

6. ISSUED BY

8. NAME AND ADDRESS OF CONTRACTOR

4. REQUISITION/PURCHASE REQ. NUMBER 3. EFFECTIVE DATE

9A. AMENDMENT OF SOLICITATION NUMBER

9B. DATED

PAGE OF PAGES

10A. MODIFICATION OF CONTRACT/ORDER NUMBER

10B. DATED

BPA NO. 1. CONTRACT ID CODE

FACILITY CODE CODE

Offers must acknowledge receipt of this amendment prior to the hour and date specified in the solicitation or as amended, by one of the following methods:

The above numbered solicitation is amended as set forth in Item 14. The hour and date specified for receipt of Offers

E. IMPORTANT:

is extended,

(a) By completing Items 8 and 15, and returning __________ copies of the amendment; (b) By acknowledging receipt of this amendment on each copy of the offer submitted; or (c) By separate letter or electronic communication which includes a reference to the solicitation and amendment numbers. FAILURE OF YOUR ACKNOWLEDGMENT TO BE RECEIVED AT THE PLACE DESIGNATED FOR THE RECEIPT OF OFFERS PRIOR TO THE HOUR AND DATE SPECIFIED MAY is not extended.

12. ACCOUNTING AND APPROPRIATION DATA

(REV. 11/2016)

is required to sign this document and return ___________ copies to the issuing office. is not, A. THIS CHANGE ORDER IS ISSUED PURSUANT TO: (Specify authority) THE CHANGES SET FORTH IN ITEM 14 ARE MADE IN THE CONTRACT ORDER NO. IN ITEM 10A.

15C. DATE SIGNED

B. THE ABOVE NUMBERED CONTRACT/ORDER IS MODIFIED TO REFLECT THE ADMINISTRATIVE CHANGES SET FORTH IN ITEM 14, PURSUANT TO THE AUTHORITY OF FAR 43.103(b).

RESULT IN REJECTION OF YOUR OFFER. If by virtue of this amendment you desire to change an offer already submitted, such change may be made by letter or electronic communication, provided each letter or electronic communication makes reference to the solicitation and this amendment, and is received prior to the opening hour and date specified.

C. THIS SUPPLEMENTAL AGREEMENT IS ENTERED INTO PURSUANT TO AUTHORITY OF:

D. OTHER

Contractor

16C. DATE SIGNED

14. DESCRIPTION OF AMENDMENT/MODIFICATION

16B. UNITED STATES OF AMERICA

Except as provided herein, all terms and conditions of the document referenced in Item 9A or 10A, as heretofore changed, remains unchanged and in full force and effect.

15A. NAME AND TITLE OF SIGNER 16A. NAME AND TITLE OF CONTRACTING OFFICER

15B. CONTRACTOR/OFFEROR

STANDARD FORM 30 PREVIOUS EDITION NOT USABLE

Prescribed by GSA - FAR (48 CFR) 53.243

(Type or print) (Type or print)

(Organized by UCF section headings, including solicitation/contract subject matter where feasible.)

(Number, street, county, State and ZIP Code)

(If other than Item 6)

(Specify type of modification and authority)

(such as changes in paying office, appropriation date, etc.)

(If required)

(SEE ITEM 11)

(SEE ITEM 13)

(X)

CHECK

ONE

13. THIS ITEM APPLIES ONLY TO MODIFICATIONS OF CONTRACTS/ORDERS,

IT MODIFIES THE CONTRACT/ORDER NO. AS DESCRIBED IN ITEM 14.

11. THIS ITEM ONLY APPLIES TO AMENDMENTS OF SOLICITATIONS

AMENDMENT OF SOLICITATION/MODIFICATION OF CONTRACT

(Signature of person authorized to sign) (Signature of Contracting Officer)

1 20

0001 04-04-2026

674-26-2-5066-0076

36C257

Department Of Veterans Affairs Network Contracting Office 17

5441 Babcock Road Ste. 302 San Antonio TX 78240

36C257

Department Of Veterans Affairs Network Contracting Office 17

5441 Babcock Road Ste. 302 San Antonio TX 78240

To all Offerors/Bidders

36C25726Q0346

03-13-2026

X

X X

** HOUR & DATE for Receipt of Offers is EXTENDED to: 04-08-2026 10AM CDT

See CONTINUATION Page

The purpose of this amendment is to make the following changes:

1. Extend the response due date as expressed in section 11 above.

2. Provide responses to questions - see continuation pages.

3. Provide a revised copy of the Statement of Work - see continuation pages.

4. Provide a revised Price/Cost Schedule - see continuation pages.

5. Incorporate VAAR 852.228-71 INDEMNIFICATION AND INSURANCE

JOSEPH A. LEYTE

CONTRACTING OFFICER

RFQ 36C25726Q0346 Amendment 0001

CONTINUATION PAGES

Questions and Answers

RFQ 36C25726Q0346

CTX Laundry Transportation Services

Amendment 0001

1. Question: After reviewing the scope, I noticed a strong emphasis on reliability, backup drivers, and replacement equipment if issues arise. From your perspective, are there any operational challenges or pain points that may not be fully emphasized in the scope but have historically impacted the service?

Answer: Since we serve Dallas, Temple and Kerrville consistency is important, thus the need for back-up drivers and vehicles. That said, there have been no performance issues.

2. Question: Pricing Structure Clarification. Is the Government expecting pricing to be evaluated based on a daily route rate, a per-mile rate, or a specific CLIN structure, and is there a preferred format for submission?

Answer: Pricing will be a firm-fixed monthly flat rate for services included in the Scope of Work.

However, due to ongoing fuel cost volatility, the government has inserted a not-to-exceed line item. Pricing on this line item will be inserted by the government upon contract award. Only actual fuel cost for the month will be paid. When invoicing, the contractor will submit a copy of the trip log along with all fuel receipts. Any remaining balance at the end of the performance period under this line-item will be drawn down (de-obligated) by the government.

3. Saturday Deliveries. Can the Government provide any historical insight regarding how frequently Saturday or emergency deliveries have been required under prior performance?

Answer: Historically, there have been 1 to 2 Saturday or Emergency deliveries a year.

4. Contingency / Emergency Operations. In the event of vehicle breakdowns, driver unavailability, or emergency situations, does the Government have specific expectations regarding maximum allowable downtime or response time beyond the stated requirements?

Answer: The expectation is that deadlines are still met. This is why there is a strong emphasis on reliability, backup drivers, and replacement equipment.

5. Past Performance & Neutral Rating. If an offeror does not have direct past performance under the submitting entity, can the Government confirm whether the offeror will be assigned a neutral past performance rating in accordance with FAR guidance?

Answer: Past performance, for this opportunity, is not an evaluating factor. However, it is one element used in making a responsibility determination.

6. Use of Affiliated Company Past Performance. Can the Government confirm whether past performance from an existing affiliated trucking company under common ownership and management may be submitted and considered as relevant experience for this requirement?

Answer: Past performance of an affiliate company will not be considered when making a responsibility determination.

7. If not brand new, could you please provide the current / previous contract number?

Answer: The current contract number is 36C25724P0477.

8. What was the cost of the final full option year of the previous contract?

Answer: This contract did not have a full option year. The base year was valued at $960,000.00.

9. How many drivers/vehicles are currently used to service the current contract?

Answer: Currently there are 3 drivers and 4 semi-trucks that service this contract.

10. What is the vehicle size currently servicing this location?

Answer: Currently, the vehicle servicing this location is a semi-truck (or tractor-trailer)

11. How many cubic feet of storage are required for transportation, and what is the maximum size and quantity of items to be transported daily?

Answer: There is a minimum of 4.000 + cubic feet for cargo space. This is roughly the cubic feet for a 53-foot commercial cargo trailer.

12. Please clarify if the government will require the vendor to provide equipment.

Answer: The contractor is to provide vehicle (trucks), drivers, and driver supervisor.

13. What is the weekly, monthly, or annual estimated trip volume for as-needed trips in total, and/or as-needed trips per contract location, if any?

Answer: There have not been any “as-needed” trips this performance year. Historically, there have been one – two trips in a year.

14. Who was the last business to have this contract?

Answer: Bolt Quality Control Assurance & Restoration Services LLC/Bolt Trucking & Transportation.

15. How much did they bid when they won the solicitation?

Answer: The contract was awarded for total of $1,440,000.00. This was for one base year and two 90-day optional renewal periods.

16. What percentage did they increase annually to account for inflation?

Answer: The government is unable to answer that question.

17. Did they do a good job? If not what was a major pitfall that they had that made the solicitation reopen?

Answer: The requirement is being re-solicited because all optional renewal periods have been exercised.

18. Page 5; Work Required Section; Cleanliness. Is there a copy of the standards from the ALM and IFI that can be provided so that we can ensure our equipment meets or gets raised to required standards?

Answer: Currently we don’t have a copy of the standards from ALM and IFI. It is just required that your trailers be clean, and without trash.

19. Is a surety bond required? If so, what is the required amount? Also is there a minimum amount of insurance required? Will the standard 1MM AL and 100k cargo suffice?

Answer: A surety bond is not required unless required by federal transportation law. Contractors should contact the Federal Motor Carrier Safety Administration within the Department of Transportation for all governing laws and compliance questions. Yes, the standard 1MM Automobile Liability and 100k cargo will suffice. Also, see VAAR 852.228-71

INDEMNIFICATION AND INSURANCE (MAR 2018).

20. Will the VA consider allowing a large diesel tank be placed at the Doris Miller VA Medical

Center, Waco, TX in order to expedite the refueling of trucks?

Answer: There will be no storing of fuel on site.

21. Could you please confirm the hours of operation for each location (Waco, Dallas, and Kerrville), and whether each site is considered secure for trailer drops? Specifically, we’re trying to determine if equipment can be safely left on-site or if same day drop and pickup is required.

Answer: See Statement of work as the hours of operation for each site are already provided.

Trailers may be stored on site. The facilities are monitored by VA police. We have had no reports of tampering with transport trailers or vehicles. Note that the government is not liable for any equipment left on property. Any equipment left is at the discretion of the contractor who assumes all responsibility and liability.

22. Loading and Unloading Responsibilities

Will contractor drivers be responsible for loading or unloading laundry carts from trailers at any of the facilities, or will all loading and unloading be performed by VA personnel?

Answer: Loading and unloading shall be conducted by VA personnel. Drivers should inspect loading to ensure balanced and secure loads.

23. Live Load vs Drop-and-Hook Operations

Will transportation services operate strictly as drop-and-hook operations with staged trailers at pickup and receiving locations, or should contractors expect live loading and unloading? If live loading/unloading is required, please clarify the expected wait time at each facility.

Answer: Typical operations are drop-and-hook. Live loading may only occur during emergency conditions and could be up to 2hrs on station.

24. Trailer Staging Requirements

The solicitation references hook-and-drop operations involving sterile and soiled linen trailers. Please confirm how many trailers are expected to remain staged at each facility and whether contractors must provide dedicated trailers for sterile and soiled linen separation.

Answer: Trailers may remain on-site at the contractor’s discretion. Dedicated trailers must be provided for sterile and soiled.

25. Yard Moves and Docking Responsibilities

Will contractor drivers be responsible for positioning trailers at docks or performing yard moves within VA facilities, or will VA personnel manage trailer placement for loading and unloading?

Answer: Drivers will be responsible for conducting yard moves and docking.

26. Parking and Equipment Staging Are contractor tractors permitted to remain onsite at any VA facility for staging or overnight parking? If so, please identify which facilities allow equipment staging.

Answer: All facilities under this contract have designated parking and staging areas.

27. Trailer Sanitation Requirements Because sterile and soiled hospital linens are being transported, are contractors required to clean or sanitize trailers after transporting soiled linen loads? If sanitation is required, please clarify the required frequency and any applicable standards.

Answer: The contractor should provide designated trailers for soiled and sanitized linens.

Should a trailer be cross contaminated it will be the driver’s responsibility to sterilize the trailer per VA guidelines.

28. Biohazard / Bloodborne Pathogen Handling

Please clarify whether soiled linens transported under this contract may contain blood or other bodily fluids. If so, are contractors expected to comply with the OSHA Bloodborne Pathogens Standard (29 CFR 1910.1030) for employee protection and handling procedures? Additionally, would a Hazardous Materials endorsement (HME) or specialized training be required for drivers transporting potentially contaminated hospital linens?

Answer: Yes, as stated in the SOW. Training is specified in the SOW; this includes laundry operation and OSHA Bloodborne Pathogens requirements.

29. Fuel Escalation / Fuel Surcharge Adjustment

Does the contract include a fuel escalation clause tied to the U.S. Energy Information Administration (EIA) Weekly On-Highway Diesel Price Index? If not currently included, would the Government consider implementing a fuel adjustment mechanism if diesel prices rise above the rate at time of award?

Answer: There will be no fuel escalation clause. However, due to the high volatility of fuel costs, the government has inserted a not-to-exceed line item. Pricing on this line item will be inserted by the government upon contract award. Only actual fuel cost for the month will be paid. When invoicing, the contractor will submit a copy of the trip log along with all fuel receipts. Any remaining balance at the end of the performance period under this line item will be drawn down (de-obligated) by the government. Implementing this process reduces risk for the contractor and government.

30. Insurance Coverage Requirements

Please confirm the minimum insurance requirements for the contractor, including commercial auto liability, cargo coverage, and general liability. Additionally, should the Department of Veterans Affairs be listed as certificate holder on the contractor’s insurance policies for services performed under this contract?

Answer: the standard 1MM Automobile Liability and 100k cargo will suffice. Also, see VAAR 852.228-71 INDEMNIFICATION AND INSURANCE (MAR 2018). Yes, the Department of Veterans Affairs should be listed as a certificate holder.

31. Trailer Interchange Coverage

If contractors are required to pull or stage trailers that are not owned by the contractor, will trailer interchange insurance coverage be required?

Answer: Truck and trailers are to be provided by the contractor as stated in the SOW.

32. Subcontracting and Use of Owner-Operators

May the prime contractor utilize subcontracted motor carriers or independent owner-operators to perform transportation services under this contract?

Answer: See –

• VAAR 852.219-75 VA NOTICE OF LIMITATIONS ON SUBCONTRACTING—

CERTIFICATE OF COMPLIANCE FOR SERVICES AND CONSTRUCTION (DEVIATION):

• VAAR 852.219-73 VA NOTICE OF TOTAL SET-ASIDE FOR CERTIFIED SERVICE-

DISABLED VETERAN-OWNED SMALL BUSINESSES (DEVIATION)

33. Motor Carrier Authority and Brokerage Compliance If subcontracted carriers are permitted, please clarify whether those carriers must operate under the prime contractor’s USDOT and MC motor carrier authority, or under their own authority. Additionally, under 49 CFR §371.2 and §371.3 governing freight brokerage, will contractors arranging transportation through third-party carriers be required to maintain active FMCSA broker authority pursuant to 49 U.S.C. §13904?

Answer: Subcontracted carriers are permitted but see answer to Question 32. The Federal Motor Carrier Safety Administration within the Department of Transportation is the regulatory body. You will want to seek their guidance for compliance.

34. Service Contract Labor Standards (SCLS) Compliance

The solicitation includes Department of Labor Wage Determinations issued under the Service Contract Labor Standards statute (41 U.S.C. Chapter 67; 29 CFR Part 4).

Please clarify whether drivers performing transportation services under this contract must be compensated according to the applicable DOL Wage Determination classifications, including required wage rates and Health & Welfare benefits.

Answer: Yes, the Service Contract Labor Standards apply to this contract.

35. Driver Classification. If SCLS applies, please confirm whether contractor drivers must be W-2 employees of the prime contractor, or if independent contractors may be utilized while remaining compliant with the applicable wage determination requirements.

Answer: Service Contract Labor Standards are regulated by the Department of Labor. You will want to seek their guidance for compliance.

36. Equipment Specifications

Please confirm whether the required trailers must be 48-foot or 53-foot trailers, or if alternative configurations are acceptable provided, they meet capacity requirements.

Answer: Due to docking requirement and staging the requirement stands per the SOW.

37. Emergency Delivery Compensation The solicitation references potential emergency Saturday deliveries. Should emergency deliveries be included within base pricing, or will they be compensated separately?

Answer: Historically, there have only been 1 – 2 emergency transports a year. This current year has not had any emergency Saturday deliveries. Based on this, the cost must be included in the base price. If this number is exceeded in one contractual year, a contract modification will be executed to compensate the contractor for the additional transport(s).

(End of Q&A)

B.2 STATEMENT OF WORK – (amendment 36C25726Q0346 0001) Requirements The contractor shall be responsible for providing all personnel, equipment and transportation for transporting sterile and bio-hazard laundry loads. All services will start at Doris Miller VA Medical Center, 4800 Veterans Memorial Drive Building 226, Waco, TX 76711. The deliveries and pickups will go to two (2) different facilities: Kerrville VA Medical Center, 3600 Memorial Blvd Building 18, Kerrville, TX 78028; and Dallas VA Medical Center, 4500 S. Lancaster Rd., TX 75216.

The contractor shall provide all personnel, services, vehicles, transportation, tools, equipment, facility supervision, administration supervision and any other item(s) necessary to perform and accomplish this service. The contractor shall be familiar with all the terms, conditions, and requirements herein contained.

Period of Performance:

This will be a 1-year base period with four additional 1-year optional renewal periods beginning 05/01/2026.

All deliveries (hook and drops) will start from Doris Miller VA Medical Center, Laundry Building 226, and all soiled clothes/linen will be returned to Doris Miller VA Medical Center, Laundry Building 226.

• Deliveries will be done every day, Monday – Friday, specified times below:

• Contractor will be transporting approximately 10 to 32 laundry carts which consists of microfiber -rags and mop heads, operating room linen, fitted and flat sheets, pillowcases, blankets, bath towels, and wash cloths. Laundry weighs between 300Ibs to 850Ibs depending on whether laundry is cleaned or soiled.

• Contractor will provide at least two (2) drivers (one per location), two (2) delivery diesel power trucks (one per location), Monday – Friday, to haul trailers with sterile and soiled laundry.

Note: If a truck breaks down, contractor must replace truck to still make the delivery. If the driver is sick and cannot make the delivery, contractor must provide a backup driver to make the delivery.

• Contractor will provide four (4) – 48’-53’ trailers. One (1), sterile trailer for drop and one (1), soiled trailer for pickup for each site.

o Each route will consist of a sterile and soiled trailer.

o Delivery will start with a sterile trailer with clean laundry and drop off at locations below and pick up the soiled linen and bring it back to the Doris Miller VA Medical Center, Laundry Building 226.

o On federal holidays there are no laundry deliveries or pickups.

o Addresses for deliveries and pickups are below in General Conditions o All deliveries will be hook and drops or drop and hooks.

General Requirements The technical provisions for the operation of the Laundry Services for the following locations below:

Waco VA Medical Center

1. Doris Miller VA Medical Center, 4800 Veterans Memorial Drive Building 226, Waco, TX 76711

a. All deliveries (hook and drops) will start from Doris Miller VA Medical Center, Laundry Building 226, and all soiled clothes/linen will be returned to Doris Miller VA Medical Center, Laundry Building 226.

Dallas VA Medical Center

1. Dallas VA Medical Center 4500, Lancaster Rd., Dallas, TX 75216

a. Delivery Services will be done every day, Monday – Friday excluding holidays.

b. Delivery Hours of Operations:

• Earliest time for pickup of Sterile Laundry – 10:30 am

• Latest delivery time for Soiled Laundry – 4:30 pm

2. Approximate travel time is 3.5 hours.

3. Total mileage per day is approximately 188 miles round trip.

Kerrville VA Medical Center

1. Kerrville VA Medical Center 3600 Memorial Blvd., Kerrville, Texas 78028

a. Delivery Services will be done every day, Monday – Friday excluding holidays.

b. Delivery Hours of Operations:

• Earliest time for pickup of Sterile Laundry – 5:00 am

• Latest delivery time for Soiled Laundry – 1:30 pm

2. Approximate travel time is 8 hours.

3 Total mileage per day is approximately 406 miles round trip.

Note: Contractor might have to make an Emergency Saturday delivery when deemed necessary by the VA with a 24-hour response time for delivery. Up to two emergency Saturday events are included in the contract cost. No additional emergency Saturday transports will be made unless expressly authorized by the Contracting Officer. Any additional emergency Saturday transports will be paid separately via bilateral contract modification.

Work Required The work required by this Statement of Work (SOW), consists of furnishing all drivers, supervision, management, management support, trucks, trailers and equipment necessary to successfully provide Laundry Services deliveries and pickups. The contractor shall perform to all standards identified herein.

1. Cleanliness Standards: All workmanship and Transportation shall be in accordance with practices established by the Association of Linen Management (ALM), International Fabri-care Institute (IFI), and VA Laundry publications.

2. Pass-Through and Air Pressure System: Physical separation between soiled and clean linens shall be maintained through the presence of a barrier wall and the use of Pass-Through Equipment and positive air pressure shall be maintained in the clean section relative to negative air pressure in the soiled section. Operations areas must be clean and orderly. Operations areas must be maintained with a copy of work orders being submitted to the Contracting Officer’s Representative (COR) or Technical Representative upon request.

3. Emergency Requirements: Scheduled services are to be accomplished subject to emergency situations, which may require alteration of schedules. Emergency situations will be defined by the COR or technical representative. In the event of medical facility emergencies, pandemics, disaster, or drills, the Contractor shall perform all services required by the Medical Center Emergency Plan, as published by the Doris Miller VA Medical Center, Waco, Texas. The Contractor shall respond to the requests in the Medical Center Disaster Plan placed by the Emergency Operations Center and respond within 24 hours.

4. Change Orders: Any changes of function by the Government, which may affect the contract as contemplated by this paragraph, and which requires permanent adjustments in frequency or type of performance will be coordinated with the Contractor by the COR or technical representative and approved by the Contracting Officer (CO) and Contractor in writing, prior to initiation of such change to assure adequate contractual coverage and the payment of reasonable compensation to Contractor for additional costs incurred in connection with such changes.

Contractor Access and Parking: All facilities under this contract have designated parking and staging areas. However, parking arrangements may change from time to time depending on security status of the property. The contractor shall accommodate all security issues as they are released by VA Police through the COR or Technical Representative. Deliveries shall occur at designated locations for each site.

It should be noted that during stops at these sites the contractor is responsible for shutting off vehicle engines to prevent exhaust and fumes from entering the building. Trucks and trailers may be left on site at the discretion of the contractor who assumes all responsibility and liability. No fuel trailers or containers will be stored on site.

Contractor’s Supervision

1. The contractor shall provide the COR with name and telephone number where the Alternate Contractor Project Manager (CPM) can be reached during normal business hours, 6:00am - 4:30pm, Monday - Friday. The CPM and Alternate CPM shall provide the VA with off-hours contact information in the case of missed/late deliveries, issues, or emergency situations.

2. The CPM and/or Alternate CPM shall respond in person, or via email, within one (1) day of notification by the COR or Technical Representative for matters concerning complaints, shortages, or extra linen needs. A plan of action to correct deficiencies should be submitted by email to the COR and Technical Representative within two (2) days of notification. Response to an emergency means that the contractor can assemble a production crew within eight (8) hours after notification by the COR or Technical Representative. The Government recognizes the possibility that in times of extreme circumstances the contractor may be required to staff and operate their facility to meet contractual obligations, this potentially means seven (7) days a week 24 hours a day availability is required in extreme emergencies due to inclement weather or catastrophic plant failures.

Personnel Qualification and Requirements for Contract Service - Training –Initial and Continuing:

1. General Training Requirement: No contractor personnel shall be assigned to work under the contract until initial orientation and training, as specified herein, the government's procedures or special instruction from the COR or Technical Representative is completed. Refresher training shall be accomplished every twelve (12) months. Documentation verifying the contents of the re-training shall be available for review to the COR or Technical Representative within five (5) days of training, to include list of personnel who completed this training.

2. Training Prior to Commencement of Work: A post award conference will be held at the Waco Laundry facility to familiarize vendor and team members with processes and procedures.

Uniforms and Personnel Identification (applicable) to personnel on VA Premises

1. Uniform Requirements: All contractor personnel (except CPM) assigned to the performance of this contract shall wear a contractor-provided, standard, distinctive uniform that clearly and prominently displays the contractor's name. All uniforms are to be worn as designed by the manufacturer. Uniforms are to be cleaned and maintained in good repair at contractor's expense.

2. Protective Clothing: Contractor personnel shall be required to wear Personal Protective Equipment/clothing (PPE) and shoe covers. These items will be supplied by the Contractor. The contractor shall ensure personnel are trained in how to wear Personal Protective Equipment/clothing and how to properly maintain and dispose of them. Personal Protective Equipment/clothing should be required at all stations to meet VA Infection Control standards.

a. Shirt with contractor’s name to be easily identified.

b. Navy Blue Trousers

c. Steel Toe Boots

3. Personal Hygiene: Contractor personnel shall be clean and neat in appearance.

4. ID Badges: The Contractor shall comply with agency personal identity verification procedures identified in the contract that implement Homeland Security Presidential Directive-12 (HSPD- 12), Office of Management and Budget (OMB) guidance M-05-24, and Federal Information Processing Standards Publication (FIPS PUB) Number 201. b.

a. The Contractor shall provide an employee with contractor’s badge to ID personnel that work for their company.

b. Badge shall include:

• Name of personnel using the company’s contractor badge with a recent Photo.

• Name of company.

• Address of company.

• Phone number of company.

Contractors’ Code of Conduct

1. Employee Conduct: Contractor employees shall always respect the property of others. (e.g., not placing beverage containers or other items on vehicles that belong to others; not moving or utilizing government property for purposes other than intended for the item, etc.).

a. The contractor’s employees shall police themselves and dispose of trash and other waste products in appropriate receptacles provided.

b. While on VA premises or facilities, the contractor's personnel shall adhere, always, to the VA Medical Center Smoking Policy.

c. The contractor shall ensure that ALL cigarette butts are discarded in proper receptacles.

Receptacles are provided in the smoking shelter, and at select entrances to the building.

Cigarettes shall not be discarded and left on the ground around trailers or trucks.

Communicable Illness and Workplace Safety

1. Exposure to Hazardous Working Conditions: Contractor personnel may be required to perform work under potentially hazardous conditions. Contractor personnel shall be informed of potentially hazardous situations by the contractor, trained by the contractor in techniques required to recognize and deal with potentially hazardous situations in a manner which will minimize personal risk, and required to adhere to standard techniques for personal protection.

2. Contracted staff with Illness: Contractor personnel who acquire a communicable illness shall not perform service under the contract and must be free of illness/symptoms for 48 hours before returning to work.

3. Compliance with all regulations: Contractor shall be responsible for compliance with all appropriate OSHA and VA regulatory bodies and shall maintain the required records.

Quality Control

1. Quality Control Program: The contractor shall have a Quality Control Program to assure that the requirements of the solicitation are provided as specified. One copy of the contractor's Quality Control Program shall be submitted and approved by the COR or Technical Representative.

Subsequent changes to the approved Quality Control Program shall be reviewed and approved by the COR or Technical Representative. The program shall include, but not be limited to the following:

a. An inspection system covering the quality standards given in Quality Standards Summary. It must specify items to be inspected on both a scheduled and unscheduled basis of trailers being used by the contractor.

b. A method for identifying deficiencies in the quality of services performed against the quality standards trailer hauling, before the level of performance has an impact on the operations for the sites included in the PWS.

c. A file of all inspections conducted by the contractor and the corrective action taken. This documentation shall be made available to the Government during the term of the Contract.

2. Government Supervision: The COR or Technical Representative is responsible for administration of the contract. This responsibility involves inspection, surveillance reporting and monthly certification of the Contractor's performance. The CO will furnish the name of the COR and the Technical Representative prior to the start date of the contract. The Contractor shall be advised of the extent of the authority of the COR and Technical Representative. The COR or alternative COR may have a ride along to verify requirements and conditions are being satisfied for this contract.

Performance Evaluation Meeting

1. Monthly (at a minimum) Evaluation: The CPM shall meet with the COR or Technical representative at a minimum frequency of every 2 months according to schedule established by the COR or Technical Representative. Meetings will be as often as necessary at the discretion of the COR or Technical Representative, but not less than quarterly. A mutual effort will be made to resolve any problems identified such as on-time deliveries or emergency deliveries. The written minutes of these meetings, prepared by the Government, shall be signed; first by the Contractor's representative; then by the Government's representative. Should the Contractor not concur with the minutes, the Contractor will state, in writing to the COR or Technical Representative any areas of disagreement. These meetings may be in person, via telephone conference call, online, or other means when practical to do so but at least quarterly shall be in person. Cancelation of meetings by COR or contractor shall be provided to the other party a minimum of 24 hours in advance. The location of these meetings depends on times and government’s representative availability.

2. Reports on Deficiencies in Operation: The issuance of a Contract Discrepancy Report may be for the scheduling of an additional meeting(s) among the CPM, COR, or Technical Representative. A mutual effort will be made to resolve all problems identified. The COR will prepare written minutes to be signed by the CPM, COR, and Technical Representative. Should the CPM not concur with the minutes, a written statement will be presented to the CO within three (3) working days, explaining the areas of nonconcurrence. Within three (3) working days after receipt of Contractor's response a decision will be made by the CO, and CPM will be notified of the decision in writing by the CO.

Building Security

1. Compliance with VA Medical Center Policies: The Contractor shall comply with the security clearance or access controls as specified in the Medical Center Policies and Memorandums provided by the Government. All contractor employees and contractor employee vehicles shall be registered with the Police and Security Section at the Doris Miller VA Medical Center, Waco, TX if on-site personnel are deemed necessary.

2. Security During Operating Hours: The contractor shall ensure security of the building and its contents are maintained at the highest level during operating hours.

Government Furnished Materials

1. Government Furnished Property for Services: The government will furnish carts, linens, mops, clothes, etc., to be transported to and from different locations. If damaged or lost the contractor will be responsible for covering the lost or damaged government furnished property.

Contractor Furnished Property

1. General: The Contractor shall maintain the building spaces that are provided to the same maintenance and housekeeping standards as required by VA and OSHA standards.

2. Equipment: The Contractor shall furnish all equipment necessary to accomplish the service of pickup and delivery of laundry for the government. The Government assumes no liability for loss of or damage to Contractor-owned equipment, materials, or supplies held upon Government premises.

3. Vehicles: The Contractor shall provide all required vehicles, vehicle fuels, lubricants, and repairs necessary to perform services under this contract. All vehicles to be used under this contract must be maintained in a safe and serviceable condition during duration of this contract. In addition, the vehicles must be kept clean (exterior and interior) with no unsightly residue of dirt, mud, trash, and other debris. The interior of the truck shall be cleaned daily after removal of dirty linens with an EPA registered Tuberculocidal detergent-disinfectant. Vehicle efficiency is solely the responsibility of Contractor and Contractor shall not be relieved of his contract responsibilities due to vehicle breakdown or failure of vehicles to operate.

a. Contractors may use the cleaning station to wash or clean their truck or trailers when dirty to keep up with VA standards.

b. Note: If the contractor’s vehicle breaks down. It is contractor’s responsibility to provide another vehicle to replace the vehicle that is down so the contractor can still make the deadlines for deliveries of the day.

1. Reports and Data: The Contractor shall provide to the COR or Technical Representative with the following Report Data: (The frequency is defined for each)

a. Any Damage to Government property by contractor personnel: within twenty-four (24) hours after damages occur.

b. Any training or educational planning must be provided to VA COR during new employee orientation. Contractor shall make training records available upon request.

c. Other reports based on customer complaints as requested by COR or technical representative.

d. A certified record of soiled linen weight from and the piece count and weight of clean linen delivered to each site: Daily to delivered sites and VAMC Waco.

a. Quality Control Reports: Quarterly, or more frequently as required by COR or Technical

Representative.

b. A Trip Log will be required for all trips – one way. Minimum requirements of the log are:

a. Date/time

b. Starting location and ending location

c. Starting Mileage and ending mileage

d. Mileage at refeuling

e. Annotation of unforeseen circumstances (i.e. unusual traffic; traffic incident; vehicle malfunction).

Damage and Equipment Loss

1. Damage to Government Facilities: All tasks accomplished by contractor's personnel shall be performed to preclude damage or disfigurement of Government-owned furnishings, fixtures, equipment and architectural or building structures.

a. The contractor shall report any damage or disfigurement to these items within 24 hours.

b. This report will be given to the COR or Technical Representative.

2. Medical Center Policies: Contractor shall comply with medical center policies relative to personal property (equipment) control and use.

3. Contractor Response to CDR: If the contractor causes damage or loss of government property or if performance is determined to be unsatisfactory; the COR or Technical Representative will issue a Contract Discrepancy Report (CDR). The contractor shall reply in person or via email within (5) workdays of the issuance of the CDR, stating the reason for the unsatisfactory condition, the corrective measures which have been taken, and preventive procedures initiated.

4. Repair or Replacement of Damaged Property: Any damage caused to or loss of Government property during the contractor's performance of work under the contract shall be repaired or replaced to pre-existing conditions at the contractor's own expense.

Linen Control

1. Lost or damaged articles: Articles lost or damaged while under the control of the contractor shall be replaced by the contractor, within a 30-day period.

2. Counts: The contractor shall provide a daily count of all clean items shipped to each facility. The count shall be broken down to identify individual facilities.

Delivery Requirements

1. Weight Verification: Weight verification is required for each receipt and release of the laundry workload. Delivery tickets will be furnished by the contractor. The original delivery ticket will be retained by the contractor, one (1) copy will be forwarded with the shipment to the linen distribution clerk at the facility. A verification of weights will be made at the receiving or releasing facility pending the availability of a scale.

2. Contents and Verification of Delivery Ticket: The VA linen distribution clerk will receive the clean laundry and verify the list of articles returned on the delivery ticket. The delivery ticket shall show the items’ quantity, total net weight. A signed quality control inspector checklist will be provided with linen delivery.

3. Pickup and Delivery of Laundry by Contractor: All laundry will be picked up by the contractor as prescribed in the requirements of the SOW. Dirty linens will not be transported with clean and vice versa.

4. Linen Carts: The Government shall furnish linen carts for the pick-up and delivery of all laundry processed under this contract. Carts which are completely enclosed with shelves and a cover and are kept sanitary need not be lined. Laundry bags or liners, used to transport soiled laundry, shall be laundered after each use.

Non-Interference with Normal Function at VA Facilities

1. Facilities Interruption: Contractor's employees may be required to interrupt their work at any time so as not to interfere with the normal functioning of the VA facilities, including utility services, fire protection systems, and passage of patients, personnel, equipment, and carts and patient care procedures.

2. Deliveries: Contractor shall receive, process, and deliver all linens in such a manner as not to interfere with the normal functions of the VA facilities pre-determined operational hours.

Appropriate schedules will be determined and agreed upon between the contractor, VA facilities and the CO or designee. Exceptions e.g., power outage; equipment failures will be communicated and approved in advance, either verbally or in writing by the COR or designee.

Hours of Operation Standard Operations: All deliveries will happen during selective times addressed under General Conditions of the SOW.

1. The contractor's regular operating schedule shall be established to meet contractual obligations.

Some contract duties may require work to be performed at times other than the contractor's regular operating schedule (i.e., emergencies, pandemics, or increased military action).

Compensation for work other than the contractor's regular operating schedule must be approved in advance by the COR or Technical Representative.

a. Deliveries will be coordinated every day, Monday through Friday at regularly scheduled times: Refer to General Conditions.

b. Saturday will be scheduled as needed.

2. The contractor shall make every effort to fulfill all delivery dates and time schedules that are prearranged with the government and the COR. The Government, COR, and representative from CTX VA facilities receiving/releasing linen shall have the flexibility to determine date and time for deliveries that meet Government needs. Government staff should be in contact via phone/email with contractor to arrange extra deliveries during unexpected circumstances:

a. Inclement weather

b. Natural disasters

c. Facility shutdown for holidays

Government Holidays – Non-Delivery Days: The Government hereby provides notice, and Contractor hereby acknowledges receipt that Government personnel observe the holidays listed on the Office of Personnel Management (OPM) website at: https://www.opm.gov/policy-data-oversight/pay-leave/federal-holidays/

It is understood and agreed between the Government and the Contractor that observance of such days by Government personnel shall not otherwise be a reason for an additional period of performance, or entitlement of compensation. In the event the Contractor's personnel work during the holiday, they may be reimbursed by the Contractor, however, no form of holiday or other premium compensation will be reimbursed either as a direct or indirect cost, other than their normal compensation for the time worked.

Invoices and Payment

a. Payment to be made monthly, in arrears, following satisfactory performance by Contractor’s personnel and upon receipt of a properly prepared invoice.

b. Contractor shall be required to invoice through the Tungsten System at http://www.tungsten-network.com/us/en/veterans-affairs/. Additional information regarding Tungsten shall be provided upon award.

c. The contract shall have current registration in the System for Award Management (SAM) for this solicitation; URL: www.sam.gov.

d. The invoice MUST be itemized to include the following information. Any information listed below, and not provided on an invoice, will render that invoice incomplete and the invoice will be returned for immediate correction.

i. Time period being invoiced for.

ii. Description of services performed by line item on contract schedule

iii. Unit Cost billed.

iv. Extended amount due.

v. Invoice number, date.

vi. Contract and obligation numbers.

vii. Copy of Trip log for the month.

viii. Copy of Fuel receipts for the month.

https://www.opm.gov/policy-data-oversight/pay-leave/federal-holidays/ https://www.opm.gov/policy-data-oversight/pay-leave/federal-holidays/ http://www.tungsten-network.com/us/en/veterans-affairs/ http://www.tungsten-network.com/us/en/veterans-affairs/ http://www.sam.gov/

Fuel – Due to the extreme volatility of fuel prices, the government has inserted a not-to-exceed line item exclusively for fuel. Pricing on this line item will be inserted by the government upon contract award for the base year and all optional renewal periods. This amount is an estimate only which may increase/decrease based on actuals. The contractor must not account for fuel costs in their firm-fixed flat rate for services. Only actual fuel cost for the month will be paid monthly. When invoicing, the contractor will submit a copy of the trip log along with all fuel receipts. Any remaining balance at the end of each performance period under this line-item will be drawn down (de-obligated) by the government. This process reduces risk for the contractor and government.

Other Considerations VA Conditions for Contractual Drivers:

• Contractors must provide verification of insurance and bonding to cover their drivers and vehicles/trailers while handling VA laundry loads.

• All drivers must have an updated Class A CDL License and provide a copy to the VA Transportation Supervisor.

• The contractor must provide a yearly TX DOT physical screening while driving for the VA government. If not, the driver will be deemed ineligible to haul VA laundry loads.

• Contractors are responsible for drug screening all drivers prior to hauling VA laundry loads.

i. Results must be provided by the Transportation Supervisor

• The contractor is required to administer a drug test if driver is involved in an automobile accident.

• VA may request a random drug screening at any time of a driver.

i. Note: It’s the responsibility of the contractor to get their drivers’ drug tested within

2 hours of notice and provide the results to VA Transportation Supervisor.

ii. If a driver tests positive on a drug test, they shall no longer be able to drive for the

VA for the remainder of the contract or any future contracts with the VA.

• Contractors will provide their drivers with their own PPE while hauling VA property: steel toe boots, navy pants and shirts showing contractors name and company they work for.

• Contractors must provide background checks on all drivers, with no felonies or prior sexual offenses on record.

• Contractor must maintain background checks on drivers.

• The contractor shall be responsible for the verification of all requirements for this service. All measurements and conditions must be verified by the contractor. Any discrepancies between field conditions, project documents, and this SOW shall be immediately brought to the Contracting Officer’s attention.

• The contractor’s supervisor shall always be available to address any needs the VA COR may have.

(End of Statement of Work)

A.1 PRICE/COST SCHEDULE

ITEM INFORMATION – Base Year

ITEM

NUMBER

DESCRIPTION OF

SUPPLIES/SERVICES QUANTITY UNIT UNIT PRICE AMOUNT

12.00 MO __________________ __________________

Laundry delivery services per the Statement of Work.

Contract Period: Base POP Begin: 05-01-2026 POP End: 04-30-2027

12.00 MO ________TBD_______ ________TBD______

Fuel Consumption - This is a not-to-exceed line-item that is only an estimate. Invoicing against this line-item must contain a copy of the travel log along with refueling receipts. This is not a guaranteed amount. Payment will be made on actual fuel costs for the month.

Contract Period: Base POP Begin: 05-01-2026 POP End: 04-30-2027

GRAND TOTAL __________________

ITEM INFORMATION – Option Year I

ITEM

NUMBER

DESCRIPTION OF

Contract Period: Option 1 POP Begin: 05-01-2027 POP End: 04-30-2028 estimate. Invoicing against this line-item must contain a copy of the travel log along with refueling receipts. This is not a guaranteed amount. Payment will be made on actual fuel costs for the month.

Contract Period: Option 1 POP Begin: 05-01-2027 POP End: 04-30-2028

ITEM INFORMATION – Option Year II

NUMBER

DESCRIPTION OF

Contract Period: Option 2 POP Begin: 05-01-2028 POP End: 04-30-2029 estimate. Invoicing against this line-item must contain a copy of the travel log along with refueling receipts. This is not a guaranteed amount. Payment will be made on actual fuel costs for the month.

Contract Period: Option 2 POP Begin: 05-01-2028 POP End: 04-30-2029

ITEM INFORMATION – Option Year III

NUMBER

DESCRIPTION OF

Contract Period: Option 3 POP Begin: 05-01-2029 POP End: 04-30-2030 estimate. Invoicing against this line-item must contain a copy of the travel log along with refueling receipts. This is not a guaranteed amount. Payment will be made on actual fuel costs for the month.

Contract Period: Option 3 POP Begin: 05-01-2029 POP End: 04-30-2030

ITEM INFORMATION – Option Year IV

NUMBER

DESCRIPTION OF

Contract Period: Option 4 POP Begin: 05-01-2030 POP End: 04-30-2031 estimate. Invoicing against this line-item must contain a copy of the travel log along with refueling receipts.