Revised Statement of Work.pdf

STATEMENT OF WORK

VETERANS HEALTHCARE SYSTEM

OF THE OZARKS REAL TIME LOCATION

1. SCOPE OF WORK:

1.1. The purpose of this requirement is to expand our current RTLS system. This will require new installation of equipment, SOFTWARE, software licenses and a 1-year warranty at the following places of performance. Offeror to provide all supervision oversight and project management. All OSHA safety regulation pertaining to this project will be the responsibility of the vendor.

1. 1100 N. College Ave Fayetteville AR 72703

a. Biomedical Engineering, VHSO Building 21, room 1112-02

b. New Mental Health Building addition, Building 49

2. Joplin Community-Based Outpatient Clinic, 3015 South Connecticut Avenue

Joplin, MO 64804

3. Springfield Community-Based Outpatient Clinic 319 E. Battlefield Road

Springfield, MO 65807

Products and Services to be provided throughout the implementation.

• CenTrak Hardware: Virtual Walls

• Software: Connect Core & Connect Stream Upgrade

• Implementation Services:

o Survey & Design o Physical Install o Testing and Configuration o Software Install & Configuration o Project Management o Travel Related to above services o Infrastructure Battery refresh

• Annual System Maintenance Agreement

• Project Management across VA’s and contractors (sub-contractors, if applicable)

• Track all issues and incidents through electronic ticketing system (will be generated within 24 hours of acknowledgement by COR/or Contractor)

• Update accurate CADs of all buildings and floors in scope

• Update accurate space file for all buildings and floors in scope

• IT work ( servers, Cisco, disaster recovery, backups)

• Any incremental hardware, memory or system resources that may be necessary

• Direct coordination with all interested parties in project planning

• Existing interface between VISTA AEMS-MERS (or Maximo) and Infor

LBI

• Access to appropriate channels/networks to allow alerts, notifications, and other communications

2.0. REQUIRED EQUIPMENT INSTALL AND HARDWARE CONFIGURATION:

2.1. Installation at 1100 N College Ave, Fayetteville AR 72703

a. Biomedical Engineering Building 21 room 1112-02

1. ITDK-325G Virtual walls 10 EA

` 2. CNTRK-SW, CenTrak Connect Core software upgrade 1 EA

3. CNTRK-SW, CenTrak Connect Stream software upgrade 1 EA

4. Installation All Hardware and Software requirements

5. Any defective equipment will be replaced at no cost to the government the contractor.

Note: The above equipment and software are estimates.

b. New Mental Health Building 49

1. ITDK-325G Virtual Walls 10 EA

2. CNTRK-SW, CenTrak Connect Core software upgrade 1 EA

3. CNTRK-SW, CenTrak Connect Stream software upgrade1 EA

4. Create rendered maps for Building 1 Map

5. Installation All Hardware and Software requirements

6. Any defective equipment will be replaced at no cost to the government

2.2. Installation at Joplin Community-Based Outpatient Clinic 3015 South Connecticut

Avenue Joplin, MO 64804

1. ITDK-325G Virtual Walls 21 EA

2. CNTRK-SW, CenTrak Connect Core upgrade 1 EA

3. CNTRK-SW, CenTrak Connect Stream upgrade 1 EA

4. ITDK-318 DG MM MONITOR 1 EA

5. Installation All Hardware and Software requirements

6. Any defective equipment will be replaced at no cost to the government

2.3. Springfield Community-Based Outpatient Clinic 1850 West Republic Road, Springfield, MO 65807

1. ITDK-325G Virtual Walls 71 EA

2. CNTRK-SW, CenTrak Connect Core software upgrade 1 EA

3. CNTRK-SW, CenTrak Connect Stream software upgrade 1 EA

4. ITDK-318 DG MM MONITORS 2 EA

5. Installation All Hardware and Software requirements

6. Any defective equipment will be replaced at no cost to the government

3.0 SITE SURVEY, DESIGN, DELIVERY, AND SYSTEM TEST

3.1 Site survey all locations within 20 days of award

3.2 Deliver design to COR within 4 days after site survey

3.3 Installation and system startup will be determined at the time of award

3.4 System test and deliver test report to COR.

3.5 Any delays in implementation/installation must be reported to the COR within 48 hours by email and will include a reschedule date. There will be no additional cost to the government.

3.6 Contractor will provide a sub-contracting plan to work being completed (if applicable)

4.0 SOFTWARE LICENSE AGREEMENT

4.1 Provide software license agreements

1. 1100 N College Ave Fayetteville AR 2 EA

2. 1850 W Republic Rd Springfield MO 2 EA

3. 3015 S Connecticut Ave Joplin MO 2 EA

5.0 SECURITY

5.1 COR will coordinate with all VA facilities listed for implementation/installation of equipment and software.

5.2 Contractor will provide COR/Contracting a list of all personnel that will be entering

VA Facilities two week prior to visits for installations.

5.3 COR will coordinate with IT and security to provide contractor personnel with access to VA Facilities to include the disbursement and collection of all badges.

5.4 General: Contractors, contractor personnel, subcontractors, and subcontractor personnel shall be subject to the same Federal laws, regulations, standards, and VA Directives and

Handbooks as VA and VA personnel regarding information and information system security.

5.5 Access to VA Information and VA Information Systems:

• A contractor/subcontractor shall request logical (technical) or physical access to VA information and VA information systems for their employees, subcontractors, and affiliates only to the extent necessary to perform the services specified in the contract, agreement, or task order.

• All contractors, subcontractors, and third-party servicers and associates working with VA information are subject to the same investigative requirements as those of VA appointees or employees who have access to the same types of information. The level and process of background security investigations for contractors must be in accordance with VA

Directive and Handbook 0710, Personnel Suitability and Security Program. The Office for

Operations, Security, and Preparedness is responsible for these policies and procedures.

• Contract personnel who require access to national security programs must have a valid security clearance. National Industrial Security Program (NISP) was established by

Executive Order 12829 to ensure that cleared U.S. defense industry contract personnel safeguard the classified information in their possession while performing work on contracts, programs, bids, or research and development efforts. The Department of

Veterans Affairs does not have a Memorandum of Agreement with Defense Security

Service (DSS). Verification of a Security Clearance must be processed through the Special

Security Officer located in the Planning and National Security Service within the Office of

Operations, Security, and Preparedness.

• Custom software development and outsourced operations must be located in the U.S. to the maximum extent practical. If such services are proposed to be performed abroad and are not disallowed by other VA policy or mandates, the contractor/subcontractor must state where all non-U.S. services are provided and detail a security plan, deemed to be acceptable by VA, specifically to address mitigation of the resulting problems of communication, control, data protection, and so forth. Location within the U.S. may be an evaluation factor.

• The contractor or subcontractor must notify the Contracting Officer immediately when an employee working on a VA system or with access to VA information is reassigned or leaves the contractor or subcontractor’s employ. The Contracting Officer must also be notified immediately by the contractor or subcontractor prior to an unfriendly termination.

5.6 VA Information custodial language

• Information made available to the contractor or subcontractor by VA for the performance or administration of this contract or information developed by the contractor/subcontractor in performance or administration of the contract shall be used only for those purposes and shall not be used in any other way without the prior written agreement of the VA. This clause expressly limits the contractor/subcontractor's rights to use data as described in

Rights in Data - General, FAR 52.227-14(d) (1).

• VA information should not be co-mingled, if possible, with any other data on the contractors/subcontractor’s information systems or media storage systems in order to ensure VA requirements related to data protection and media sanitization can be met. If co-mingling must be allowed to meet the requirements of the business need, the contractor must ensure that VA’s information is returned to the VA or destroyed in accordance with

VA’s sanitization requirements. VA reserves the right to conduct onsite inspections of contractor and subcontractor IT resources to ensure data security controls, separation of data and job duties, and destruction/media sanitization procedures are in compliance with

VA directive requirements.

• Prior to termination or completion of this contract, contractor/subcontractor must not destroy information received from VA, or gathered/created by the contractor in the course of performing this contract without prior written approval by the VA. Any data destruction done on behalf of VA by a contractor/subcontractor must be done in accordance with

National Archives and Records Administration (NARA) requirements as outlined in VA

Directive 6300, Records and Information Management and its Handbook 6300.1 Records

Management Procedures, applicable VA Records Control Schedules, and VA Handbook

6500.1, Electronic Media Sanitization. Self-certification by the contractor that the data destruction requirements above have been met must be sent to the VA Contracting Officer within 30 days of termination of the contract.

• The contractor/subcontractor must receive, gather, store, back up, maintain, use, disclose and dispose of VA information only in compliance with the terms of the contract and applicable Federal and VA information confidentiality and security laws, regulations, and policies. If Federal or VA information confidentiality and security laws, regulations and policies become applicable to the VA information or information systems after execution of the contract, or if NIST issues or updates applicable FIPS or Special Publications (SP) after execution of this contract, the parties agree to negotiate in good faith to implement the information confidentiality and security laws, regulations and policies in this contract.

• The contractor/subcontractor shall not make copies of VA information except as authorized and necessary to perform the terms of the agreement or to preserve electronic information stored on contractor/subcontractor electronic storage media for restoration in case any electronic equipment or data used by the contractor/subcontractor needs to be restored to an operating state. If copies are made for restoration purposes, after the restoration is complete, the copies must be appropriately destroyed VA HANDBOOK 6500.6

APPENDIX C

• If VA determines that the contractor has violated any of the information confidentiality, privacy, and security provisions of the contract, it shall be sufficient grounds for VA to withhold.

6.0 WARRANTY

6.1 All labor, parts, materials, and batteries covered for 1-year period.