SB Set-Aside - Open Market RFQ - 36C25020Q0455.pdf

Contract Opportunity

Combined Synopsis/Solicitation Notice

CLASSIFICATION CODE

SUBJECT

CONTRACTING OFFICE'S

ZIP-CODE

SOLICITATION NUMBER

RESPONSE DATE (MM-DD-YYYY)

ARCHIVE DAYS AFTER THE RESPONSE DATE

RECOVERY ACT FUNDS

SET-ASIDE

NAICS CODE

CONTRACTING OFFICE

ADDRESS

POINT OF CONTACT

(POC Information Automatically Filled from

User Profile Unless Entered)

DESCRIPTION * See Attachment

AGENCY'S URL

URL DESCRIPTION

AGENCY CONTACT'S EMAIL

ADDRESS

EMAIL DESCRIPTION

ADDRESS

POSTAL CODE

COUNTRY

ADDITIONAL INFORMATION

GENERAL INFORMATION

PLACE OF PERFORMANCE

* = Required Field Contract Opportunity Combined Synopsis/Solicitation Notice

Dental Chairs

45409

-1337

36C25020Q0455

04-01-2020

N

SBA

339114

Department of Veterans Affairs

Network Contracting Office (NCO) 10

3140 Governor’s Place Blvd. Suite 210

Kettering OH 45409-1337

LouAnn Gilliland

Contract Specialist louann.gilliland@va.gov

Department of Veterans Affairs

VA Ann Arbor Healthcare System

ATTN: Dental Clinic

2215 Fuller Road

Ann Arbor, MI

48105-2303

USA

https://www.va.gov

VA Homepage louann.gilliland@va.gov

Procurement Point of Contact

COMBINED SYNOPSIS/SOLICITATION FOR COMMERCIAL ITEMS

General Information

Document Type: Combined Synopsis/Solicitation

Solicitation Number: 36C25020Q0455

Posted Date: 3/24/2020

Original Response Date: 3/24/2020

Current Response Date: 4/1/2020

Product or Service Code: 6520, Dental Instruments, Equipment, and Supplies

Set Aside (SDVOSB/VOSB): Small Business Set-Aside

NAICS Code: 339114, Dental Equipment and Supplies Manufacturing

Contracting Office Address Department of Veterans Affairs, Network Contracting Office (NCO) 10, Service Area Office (SAO) Central, 3140 Governor’s Place Blvd, Suite 210, Kettering, OH 45409.

Description This is a combined synopsis/solicitation for commercial items prepared in accordance with the format in Federal Acquisition Regulation (FAR) subpart 12.6, “Streamlined Procedures for Evaluation and Solicitation for Commercial Items,” as supplemented with additional information included in this notice. This announcement constitutes the only solicitation; proposals are being requested, and a written solicitation document will not be issued. This solicitation is a request for quotation (RFQ). The solicitation document and incorporated provisions and clauses are those in effect through Federal Acquisition Circular 2005-95.

The associated North American Industrial Classification System (NAICS) code for this procurement is 339114, Dental Equipment and Supplies Manufacturing with a small business size standard of 750 employees. This is a 100% total Small Business set-aside procurement.

The VA Ann Arbor Healthcare System, 2215 Fuller Road, Ann Arbor, MI 48105-2303 is seeking to replace/update five (5) dental rooms with outdated/unfunctional equipment: A-Dec Dental Equipment (Brand Name or Equal).

Purpose:

A-Dec Chairs 511 - Chair for seating dental patient during dental procedures, providing patient comfort and support while maintaining ergonomic access for the dental provider team. Chair is adjustable: base and back move up and down to facilitate patient comfort and operator access.

A-Dec Assistant/Dentist Stool - Stool specifically designed for the dental staff, incorporating a range of adjustability to provide individualized comfort and support during clinical procedures.

Equipment shall be delivered and fully assembled and in operational condition. Equipment shall be offloaded by vendors designated carrier to the street level. Pre-notice of delivery date is required with minimum 24 hours’ notice given to logistics. Operational condition and assessment shall be validated by the logistics POC. All contracted equipment and accessories shall be inventoried and accounted for to ensure brand new condition upon arrival.

This combined synopsis/solicitation uses a “brand name or equal” description of the products required. This permits prospective contractors to offer products other than those specifically referenced by brand name. Items called for have been identified by a "brand name or equal" description, such identification is intended to be descriptive, but not restrictive, and is to indicate the quality and characteristics of products that will be satisfactory. These are replacement items and the exact fit/measurements are required to ensure engineering does not have to reconstruct the dental patient rooms.

All interested companies shall provide quotes for the following:

Line Item

Model Number Description

Quantity

Unit Price

Extended Price

A-Dec 511 A-Dec 511 Chair Comments: ALL ROOMS V0313.9999 Price Book Current 511 Model 511 Patient Chair V0452.0002 Product Version B V0074.0002 Voltage 120 Volts V0009.0002 Base Color White V0195.0264 Foundation Price 511 B Chair V0075.0014 Upholstery Type Formed/Seamless V0073.0003 Upholstery Style F01 Style V0072.9998 Upholstery Color To Follow V0040.0001 Floor Box Contoured Floor Box V0037.0002 Duplex Outlet Duplex and QDs V0327.0010 Packaging Blanket Wrap With Pallet

5 Each

A-Dec 533 A-Dec 533 Continental Delivery System Comments: DOCTOR

ROOMS 7 & 9 V0313.9999

PriceBook Current 533 Model 533 Radius Continental Delivery System V0452.0002 Product Version B V0009.0002 Base Color White V0195.0267 Foundation Price 533B Radius Mount with Deluxe Plus Touchpad V0070.0016 Standard Side Mount Tray Holder V0041.0008 Disc Foot Control V0071.0011 Umbilical 1.5' Umbilical V0327.0081 Packaging Blanket Wrap With Pallet V0330.0002 Handpiece Tubing Style Silicone Handpiece Tubing V0267.0005 Position 1 Autoclavable QD Syringe V0267.0002 Position 2 4- Hole Tubing V0267.0001 Position 3 6-Pin Tubing V0267.0072 Position 4 Satelec Newtron Slim Ultrasonic Module V0158.0005 Add Ultrasonic Instrument Handpiece Satelec Newtron Slim

2 Each

V0196.0001 Ultrasonic Tip Starter Kit Satelec Ultrasonic Tip Kit V0267.0002 Position 5 4-Hole Tubing V0267.0003 Position 6 No Tubing V0504.0002 No Powered USB Hub

A-Dec 533 A-Dec 533 Continental Delivery System Comments: HYGIENE

ROOMS 2 5 8 V0313.9999

PriceBook Current 533 Model 533 Radius Continental Delivery System V0452.0002 Product Version B V0009.0002 Base Color White V0195.0267 Foundation Price 533B Radius Mount with Deluxe Plus Touchpad V0070.0016 Standard Side Mount Tray Holder V0041.0008 Disc Foot Control V0071.0011 Umbilical 1.5' Umbilical V0327.0081 Packaging Blanket Wrap With Pallet V0330.0002 Handpiece Tubing Style Silicone Handpiece Tubing V0267.0005 Position 1 Autoclavable QD Syringe V0267.0002 Position 2 4- Hole Tubing V0267.0072 Position 3 Satelec Newtron Slim Ultrasonic Module V0158.0005 Add Ultrasonic Instrument Handpiece Satelec Newtron Slim V0196.0001 Ultrasonic Tip Starter Kit Satelec Ultrasonic Tip Kit V0267.0001 Position 4 6-Pin Tubing V0267.0002 Position 5 4- Hole Tubing V0267.0003 Position 6 No Tubing V0504.0002 No Powered USB Hub

3 Each

A-Dec 551

A-Dec 551 ASST Instrumentation Comments: ROOMS 2 5 8 9 V0313.9999 PriceBook Current 551 Model 551 Assistant's Instrumentation V0009.0002 Base Color White V0195.0146 Foundation Price 551 Assistant's Instrumentation V0055.0036 Mounting Style A-dec 511 Chair V0030.0004 Arm Length Long Arm V0327.0081 Packaging Blanket Wrap With Pallet V0105.0005 Autoclavable QD Syringe V0004.0023 No Curing Light V0462.0002 Assistant's

4 Each

Curing Light Holder None V0403.0002 No Dual Turret V0200.0005 HVE Standard 11mm HVE V0500.0004 Vacuum Tubing Style EasyFlex Tubing V0090.0001 Support Link 500 Support Link

A-Dec 551 A-Dec 551 ASST Instrumentation Comments: RSURGERY ROOM 7 V0313.9999 PriceBook Current 551 Model 551 Assistant's Instrumentation V0009.0002 Base Color White V0195.0146 Foundation Price 551 Assistant's Instrumentation V0055.0036 Mounting Style A-dec 511 Chair V0030.0004 Arm Length Long Arm V0327.0081 Packaging Blanket Wrap With Pallet V0105.0005 Autoclavable QD Syringe V0004.0023 No Curing Light V0462.0002 Assistant's Curing Light Holder None V0403.0002 No Dual Turret V0200.0005 HVE Standard 11mm HVE V0087.0003 Additional HVE V0500.0004 Vacuum Tubing Style EasyFlex Tubing V0090.0001 Support Link 500 Support Link

1 Each

A-Dec 571L A-Dec LED Dental LT, 571L, Support Center M Comments:

ALL ROOMS V0313.9999

PriceBook Current 571L Model A-dec 571L LED Dental Lt, Support Center Mt V0009.0002 Base Color White V0412.0002 Quick Ship Eligible V0055.0019 Mounting Style 500 Lower Support Arm or 561 Support Center V0096.0013 Chair Style 511 Dental Chair V0195.0180 Foundation Price 571 LED Light-- Support Center Mount V0060.0008 Power Supply No Power Supply V0091.0001 Lower Support Arm Lower Support Arm V0327.0010 Packaging Blanket Wrap With Pallet

5 Each

A-Dec 581 A-Dec Monitor MT,581 Comments: ALL ROOMS V0313.9999 Price Book Current 581 Model 581 Support Center mounted Monitor Mount

V0009.0002 Base Color White V0195.0219 Foundation Price 581 Monitor Mount- Chair Mount V0327.0010 Packaging Blanket Wrap With Pallet

A-Dec-521 A-Dec 521 - 521 - 521 Doctor's Stool Comments: ALL ROOMS V0313.9999 Price Book Current 521 Model 521 Doctor's Stool V0195.0246 Foundation Price 521 Doctors Stool V0009.0002 Base Color White V0032.0003 Cylinder Type Tall V0012.0002 Caster Type Tile V0083.0005 Armrest Options No Armrests V0075.0009 Upholstery Type Sewn V0072.9998 Upholstery Color To Follow V0327.0010 Packaging Blanket Wrap With Pallet

A-Dec-522 A-Dec 522 - 522 - 522 ASST Stool Comments: ALL ROOMS V0313.9999 PriceBook Current 522 Model 522 Assistant's Stool V0195.0247 Foundation Price 522 Assistant's Stool V0009.0002 Base Color White V0474.0002 Backrest No Backrest V0475.0002 FootSupport Foot Ring V0012.0002 Caster Type Tile V0075.0009 Upholstery Type Sewn V0072.9998 Upholstery Color To Follow V0327.0010 Packaging Blanket Wrap With Pallet

A-Dec-

BLANKETWRAP

SVC

ADec BLANKETWRAP - BLANKETWRAP - Blanket Wrap Service BLANKETWRAP - Blanket Wrap Service

A-Dec-

INSTALLATION

ON-SITE INSTALLATION 1 Job

Warranty 5-YEAR EXTENDED

REPLACEMENT WARRANTY -

PATHSTATION G2 CAMERA,

FOOTPEDAL WITH 30%

DURATION DISCOUNT

Total Price

OFFERORS SHALL PROVIDE DESCRIPTIVE LITERATURE, TO INCLUDE CURRENT

WARRANTY PROVISIONS TO SUPPORT THE GOVERNMENT’S EVALUATION OF THE

OFFERED PRODUCT(S). (See Clauses FAR 52.211-6 Brand Name or Equal and VAAR 852.211-73 Brand Name or Equal)

This procurement is for new items only; no remanufactured or "gray market" items. No remanufactures or gray market items will be acceptable. Gray market items are Original Equipment Manufacturers (OEM) goods sold through unauthorized channels in direct competition with authorized distributors. Vendor shall be an OEM, authorized dealer, authorized distributor, or authorized reseller for the proposed equipment, verified by an authorization letter or other documents from the OEM, such that the OEM’s warranty and service are provided and maintained by the OEM. All warranty and service associated with the equipment shall be in accordance with the OEM terms and conditions.

Place of Performance The Contractor shall deliver the quoted items, FOB Destination. Contractor shall indicate on the quote how many days after receipt of an order (ARO) the items can be delivered. Contractor shall deliver the items fully assembled and in operational condition. Delivery shall be to the VA Ann Arbor Healthcare System, 2215 Fuller Road, Ann Arbor, MI 48105-2303.

Award shall be made to the contractor whose quote offers the best value to the government, considering technical capability, past performance, and price. The government will evaluate information based on the following evaluation criteria: (1) technical capability factor meeting or exceeding the requirement, (2) past performance, and (3) price.

The following solicitation provisions apply to this acquisition:

• FAR 52.211-6, Brand Name or Equal (Aug 1999)

• FAR 52.212-1, Instructions to Offerors–Commercial Items (Oct 2018)

• FAR 52.212-3, Offerors Representations and Certifications–Commercial Item (Jan 2017)

• VAAR 852.211-72, Technical Industry Standards (Nov 2018)

The following contract clauses apply to this acquisition:

• FAR 52.212-4, Contract Terms and Conditions–Commercial Items (Oct 2018)

• FAR 52.212-5, Contract Terms and Conditions Required to Implement Statutes or Executive Orders (May 2019)

• FAR 52.232-40, Providing Accelerated Payments to Small Business Subcontractor (Dec 2013)

• VAAR 852.203-70, Commercial Advertising (May 2018)

• VAAR 852.211-70, Service Data Manual (Nov 2018)

• VAAR 852.219-10, VA Notice of Total Service-Disabled Veteran-Owned Small Business Set-Aside (Jul 2016) (DEVIATION)

• VAAR 852.232-72, Electronic Submission of payment Requests (Nov 2018)

• VAAR 852.246-71, Rejected Goods (Oct 2018)

The full text of provisions or clauses may be accessed electronically at this/these address(es):

http://acquisition.gov/comp/far/index.html http://www.va.gov/oal/library/vaar/index.asp

This is an open-market combined synopsis/solicitation. The government intends to award a purchase order as a result of this combined synopsis/solicitation that will include the terms and conditions set forth herein. To facilitate the award process, all quotes must include a statement regarding the terms and conditions herein as follows:

1. The terms and conditions in the solicitation are acceptable to be included in the award document without modification, deletion, or addition.

OR

http://acquisition.gov/comp/far/index.html http://www.va.gov/oal/library/vaar/index.asp

2. The terms and conditions in the solicitation are acceptable to be included in the award document with the exception, deletion, or addition of the following:

(Contractor shall list exception(s) and rationale for the exception(s)).

Interested vendors are reminded that in accordance with FAR 4.12, prospective contractors shall complete electronic annual representations and certifications in conjunction with FAR 4.11 required registration in the System for Award Management (SAM) database prior to award of a contract. Registration is available at www.sam.gov.

Quotes shall be sent by e-mail only to LouAnn.Gilliland@va.gov no later than 12:00 pm ET, April 1, 2020. Telephone inquiries will not be accepted. Questions pertaining to this solicitation shall be sent by e-mail only to LouAnn.Gilliland@va.gov no later than 5:00 pm ET, March 30, 2020. Questions received after the specified date and time will not be considered.

Point of Contact LouAnn Gilliland Contract Specialist Network Contract Office (NCO) 10 Office: 937-268-6511 Email: LouAnn.Gilliland@va.gov

DESCRIPTION/SPECIFICATIONS/WORK STATEMENT

I. SCOPE OF WORK:

VAAAHS Dental Clinic has determined there is a need for new dental chairs and dental operatory units as part of comprehensive, Veteran focused care. Primarily, the current chairs have outlived their expected service lifetime given the volume of patient care in our clinic and are beginning to experience maintenance issues. The dental chairs are used for all forms of dental treatment, including examinations, restorative procedures, prosthetic care, extractions/surgeries and dental hygiene. When our current chairs experience breakdowns during clinical care time, it impacts both the efficiency of treatment and the volume of patient care. These breakdowns include, but are not limited to, leaking or malfunctioning water dispensing, electrical issues, loss of handpiece torque, loss of LED lighting to the handpiece, drifting of dental lights, and remaining in a reclined position. When repairs are warranted, the

Dental Operatory is subject to downtime until they can be completed, thus diminishing our capacity to treat Veterans.

The A-DEC units that the Dental Clinic is requesting have become the standard of care within

VISN 10 due to their high reliability when within their service life. These units also have built-in protections that help maintain a high level of infection control, including interior water lines containing anti-microbial AlphaSan® which protects against microbial colonization on interior and exterior surfaces, a unique water-flow system eliminating dead ends that can harbor stagnant water, stitch-free covers that withstand frequent sanitization, and materials that remain durable with VA required disinfectants. The units also accommodate disabled or larger patients more comfortably due to the design of the chair-back support.

http://www.sam.gov/ mailto:LouAnn.Gilliland@va.gov mailto:LouAnn.Gilliland@va.gov mailto:LouAnn.Gilliland@va.gov

II. CONFORMANCE STANDARDS:

All services provided under this contract must be performed in conformance with the National

Fire Protection Agency (NFPA), Occupational Safety and Health Administration (OSHA), and

Original Equipment Manufacturer standards and specifications.

III. HOURS OF WORK:

A. Expected Duration: As stated below, provided delivery of all remote and onsite services will not exceed eight (8) hours in any given day during normal business hours, 8:00 AM to 5:00 PM, CST.

B. Installation (performed by Authorized Installer):

Placement of all items into specified location. Padded Van deliveries will be delivered and coordinated at the same time as the installation. Equipment will be placed by a private moving company. Boxed deliveries will be delivered prior to installation and will need to be offloaded and stored at customer expense. Customer is responsible for delivering the equipment within close proximity to the dental treatment room prior to installation team’s arrival.

Assembly of all items per factory specifications and agency requirements.

Anchoring of all items per factory specifications and agency requirements.

Final air and vacuum connections. Calibration and function testing of equipment.

Trash Removal. For Padded Van deliveries a majority of trash and all bulk items will be taken by the moving company, small amounts of trash will need to be disposed of at an on-site dumpster provided by customer. For Boxed deliveries the installation team will dispose of all trash at an on-site dumpster provided by the customer. Walk-through with the owner and/or contractor will be completed noting any punch-list items. A “Customer Acceptance” sign-off letter will be requested upon completion.

Installation does not include final plumbing and electrical connection. Removal of old equipment and transporting of stored equipment, caulking between contractor provided structure.

B. Sl's total hour commitment for support services under this subscription will not exceed one (I) full day of support services, per request. All support services will be provided by

SI during normal business hours (8:00am to 5:00pm (CST), Monday through Friday) except for the following holidays:

• New Year's Day (January I)

• Memorial Day {last Monday in May)

• Independence Day (July 4)

• Labor Day (first Monday in September)

• Thanksgiving Day (fourth Thursday in November)

• Day after Thanksgiving

• Christmas Eve (December 24)

• Christmas Day (December 25)

If any holiday falls on a Saturday (other than Christmas Day) it will be observed on the immediately preceding Friday. If a holiday falls on a Sunday, it will be observed on the immediately following Monday.

IV. DOCUMENTATION/REPORTS:

The Contractor shall submit a legible field service report, which shall include detailed descriptions of the services performed. NOTE: Any additional charges to be claimed must have been approved by the Contracting Officer Representative before service was performed.

V. REPORTING REQUIREMENTS:

The Contractor shall be required to report to the Biomedical Engineering Section (Building 1, Room BB30-1) and the Dental Department (B239) to log in during normal working hours. This check in is mandatory. When the service is completed, the Contractor shall document services rendered on a legible field service report. The Contractor shall log out at the Biomedical Engineering Section and submit the field service report to the Contracting Officer Representative for a signature, during normal working hours, or leave the service ticket in the box on the Biomedical Engineering shop door after hours.

VI. NETWORKING AND SENSITIVE DATA:

The system is not networked with the VA and does not contain storage of patient health information.

VII. PRIVACY REQUIREMENTS

The contractor and all sub-contractors may be required to complete annual privacy training by reading and signing the Privacy Training TMS 20939.

The contractor shall provide to the contracting officer and/or the COR a copy of the training certificates and certification of signing the Privacy Training TMS 20939 for each applicable employee within 1 week of the initiation of the contract and annually thereafter, as required.

Failure to complete the mandatory annual training and sign the Privacy Training annually, within the timeframe required, is grounds for suspension or termination of all physical or electronic access privileges and removal from work on the contract until such time as the training and documents are complete.

Security Incident

a. The term “security incident” means an event that has, or could have, resulted in unauthorized access to, loss or damage to VA assets, or sensitive information, or an action that breaches VA security procedures. The contractor/subcontractor shall immediately notify the COR and simultaneously, the designated ISO and Privacy Officer for the contract of any known or suspected security/privacy incidents, or any unauthorized disclosure of sensitive information.

To the extent known by the contractor/subcontractor, the contractor/subcontractor’s notice to VA shall identify the information involved, the circumstances surrounding the incident (including to whom, how, when, and where the VA information or assets were placed at risk or compromised), and any other information that the contractor/subcontractor considers relevant.

With respect to unsecured protected health information, the business associate is deemed to have discovered a data breach when the business associate knew or should have known of a breach of such information. Upon discovery, the business associate must notify the covered entity of the breach. Notifications need to be made in accordance with the executed business associate agreement.

In instances of theft or break-in or other criminal activity, the contractor/subcontractor must concurrently report the incident to the appropriate law enforcement entity (or entities) of jurisdiction, including the VA OIG and Security and Law Enforcement. The contractor, its employees, and its subcontractors and their employees shall cooperate with VA and any law enforcement authority responsible for the investigation and prosecution of any possible criminal law violation(s) associated with any incident. The contractor/subcontractor shall cooperate with VA in any civil litigation to recover VA information, obtain monetary or other compensation from a third party for damages arising from any incident, or obtain injunctive relief against any third party arising from, or related to, the incident.

LIQUIDATED DAMAGES FOR DATA BREACH

a. Consistent with the requirements of 38 U.S.C. §5725, a contract may require access to sensitive personal information. If so, the contractor is liable to VA for liquidated damages in the event of a data breach or privacy incident involving any SPI the contractor/subcontractor processes or maintains under this contract.

b. The contractor/subcontractor shall provide notice to VA of a “security incident” as set forth in the Security Incident Investigation section above. Upon such notification, VA must secure from a non-Department entity or the VA Office of Inspector General an independent risk analysis of the data breach to determine the level of risk associated with the data breach for the potential misuse of any sensitive personal information involved in the data breach. The term 'data breach' means the loss, theft, or other unauthorized access, or any access other than that incidental to the scope of employment, to data containing sensitive personal information, in electronic or printed form, that results in the potential compromise of the confidentiality or integrity of the data. Contractor shall fully cooperate with the entity performing the risk analysis.

Failure to cooperate may be deemed a material breach and grounds for contract termination.

c. Each risk analysis shall address all relevant information concerning the data breach, including the following:

(1) Nature of the event (loss, theft, unauthorized access);

(2) Description of the event, including:

(a) date of occurrence;

(b) data elements involved, including any PII, such as full name, social security number, date of birth, home address, account number, disability code;

(3) Number of individuals affected or potentially affected;

(4) Names of individuals or groups affected or potentially affected;

(5) Ease of logical data access to the lost, stolen or improperly accessed data in light of the degree of protection for the data, e.g., unencrypted, plain text;

(6) Amount of time the data has been out of VA control;

(7) The likelihood that the sensitive personal information will or has been compromised (made accessible to and usable by unauthorized persons);

(8) Known misuses of data containing sensitive personal information, if any;

(9) Assessment of the potential harm to the affected individuals;

(10) Data breach analysis as outlined in 6500.2 Handbook, Management of Security and Privacy Incidents, as appropriate; and

(11) Whether credit protection services may assist record subjects in avoiding or mitigating the results of identity theft based on the sensitive personal information that may have been compromised.

Based on the determinations of the independent risk analysis, the contractor shall be responsible for paying to the VA liquidated damages in the amount of $37.50 per affected individual to cover the cost of providing credit protection services to affected individuals consisting of the following:

(1) Notification;

(2) One year of credit monitoring services consisting of automatic daily monitoring of at least 3 relevant credit bureau reports;

(3) Data breach analysis;

(4) Fraud resolution services, including writing dispute letters, initiating fraud alerts and credit freezes, to assist affected individuals to bring matters to resolution;

(5) One year of identity theft insurance with $20,000.00 coverage at $0 deductible; and

(6) Necessary legal expenses the subjects may incur to repair falsified or damaged credit records, histories, or financial affairs