36C24719Q0349-002.docx

Quality Assurance Surveillance Plan (QASP)

1. This is a QASP for the following services rendered:

The Contractor shall provide all labor, supervision, and all other resources required to provide maintenance and repairs of Automatic Door Systems. The period of performance will be April 10, 2019 to April 9, 2020 at the Ralph H. Johnson VA Medical Center (RHJVAMC) (109 Bee Street, Charleston, SC 29401)..

2. The COR for these services will be:

Detailed after award.

3. The COR can be reached at:

Detailed after award.

4. The Contractor will perform periodic preventive maintenance and on-call corrective maintenance. The Contractor shall respond within the time frames laid out in the SOW. The Contractor shall abide by all stipulations made within the SOW and resulting contract.

5. The COR will verify the Contractor’s work. The Contractor will also provide a report every time onsite service is rendered in accordance to SOW. The COR will keep this report on file.

6. The COR will contact the Contracting Officer if the Contractor is not performing in accordance to the agreed upon contract. Non-performance is grounds for early termination.

Repair services will be conducted by qualified personnel with a minimum of two years’ experience as an Automatic Door Technician.

Only qualified personnel with a minimum two (2) years experience performing door maintenance.

100%

Direct Observation From COR

Positive Past Performance

Negative Past Performance

Vendor shall perform maintenance at an interval recommended by the manufacturer, including but not limited to minor adjustments, lubrication of motor and all friction points, and inspection.

Service Reports

100%

Direct Observation From COR

Positive Past Performance

Negative Past Performance

The contractor shall respond to service calls within one (1) hour of notification and be on-station within four (4) hours.

Complaints of unresponsiveness

95%