36C24719Q0349-001.docx

STATEMENT OF WORK

GENERAL INFORMATION

1. Title of Project: Automatic Door Service Agreement

2. Scope of Work: The contractor shall provide all resources necessary to provide full maintenance for all Automatic Doors in use at the Ralph H. Johnson Veterans Affairs Medical Center (109 Bee Street, Charleston, South Carolina).

3. Background: The Automatic Doors listed in Appendix A require timely maintenance and repairs upon failure. Excessive downtime will negatively impact staff workflow and the patient experience; therefore, repairs must be completed immediately.

4. Performance Period: The contractor shall complete the work required under this SOW during the following time periods. The annual period of performance for the base year (and thus all subsequent option years) shall begin April 10, 2019.

Base Year: 4/10/2019-4/09/2020 Option Year 1: 4/10/2020-4/09/2021 Option Year 2: 4/10/2021-4/09/2022 Option Year 3: 4/10/2022-4/09/2023 Option Year 4: 4/10/2023-4/09/2024

5. Type of Contract: Firm-Fixed-Price

CONTRACTOR REQUIREMENTS

All equipment listed in Appendix A shall be maintained in accordance with the manufacturer's recommendations, the best practices of the industry, and applicable codes, standards, and regulations. If a conflict arises between these standards, the most stringent shall prevail.

The Contractor shall provide qualified personnel with a minimum of two years’ experience as an Automatic Door Technician. Maintenance on a faulty door shall include troubleshooting, adjusting, fabricating, and replacing parts when necessary to restore optimum operation. In the event that any of the Automatic Doors or parts needs extensive repair and have to be shipped out, the vendor will provide pertinent shipping materials and pre-paid shipping labels. Vendor will take full responsibility during this process. Each Automatic Door shall also receive preventive maintenance at an interval recommended by the manufacturer, including but not limited to minor adjustments, lubrication of motor and all friction points, and inspection. If manufacturer recommendations are not available, expert opinion should be used and the procedure shall be documented.

The contractor shall be responsible for the entire Automatic Door assembly starting at the electrical transformer, to include applicable push buttons, sensors, motors, etc. The contractor will not be responsible for Access Control card readers, or the Fire Alarm systems.

The contractor shall respond to service calls within one (1) hour of notification and be on-station within four (4) hours. The service technician shall maintain regular parts in stock and available for each service call. In the event a specialty part is required, the Contractor shall order the part and have it available for pickup or delivery as speedily as possible, including overnight shipping. All scheduled work shall be coordinated with the Contracting Officer’s Representative (COR) or designee and the contractor shall report to the COR or designee the status of equipment not operating by the close of each workday.

The Contractor shall maintain the machinery spaces, shops, and storage areas in a clean and orderly manner. When work is performed in these areas, the Contractor's personnel shall clean up all debris and leave the area in a presentable condition. The Contractor must obtain the approval of the COR or designee before storing anything in equipment spaces. Operating supplies such as lubricants, rags, cleaners, etc., shall be properly secured in containers approved by the COR or designee. Storage shall not negatively impact the means of egress, fire protection systems, and emergency lighting; nor, shall it significantly increase the amount of combustible material in the equipment space. Safety requirements shall be maintained as required by NFPA, the National Electrical Code and the manufacturer’s recommendations.

REPORTING

All repairs and services that will be performed during normal working hours, should be done in coordination with the HTM Electronics Section, to report/sign-in and to obtain an identification badge which shall be worn at all times while the Contractor’s staff is on station. After all work is completed, the contractors must again report in person to the Electronics Section, then submit through electronic mail, pertinent invoices and a complete report of services or repairs performed for each item of equipment and must also include a listing of replacement parts, when applicable. A Contractor’s or Visitor’s badge shall be worn at all times while the Contractor’s staff is on station.

CHANGES TO STATEMENT OF WORK

Any changes to this SOW shall be authorized and approved only through written correspondence from the CO. A copy of each change will be kept in a project folder along with all other products of the project. Costs incurred by the contractor through the actions of parties other than the CO shall be borne by the contractor.

TRAVEL

All work is to be conducted at the Ralph H. Johnson VAMC located at 109 Bee Street, Charleston, South Carolina 29401. The contractor is responsible for any anticipated travel and per diem.

GOVERNMENT RESPONSIBILITIES

The VA shall grant the Contractor permission to all areas of the Ralph H. Johnson VA Medical Center that is required to provide maintenance of Automatic Door equipment. The VA will not guarantee a parking spot available for the Contractor. Parking spaces are limited at the VA Medical Center so the priority belongs to patients and visitors. There are several parking structures in the nearby area that the Contractor may use at their own expense.

The VA shall not provide tools, (test) equipment, service manuals or service diagnostic software to the contractor. The contractor shall obtain, have on file, and make available to its staff all operational and technical documentation (such as: operational and service manuals, schematics, and parts lists) which are necessary to meet the performance requirements of this contract. The location and listing of the service data manuals, by name, and/or the manuals themselves shall be provided to the CO or COR upon request.

APPENDIX A

List of Covered Automatic Doors:

Emergency Room Sally Port (CC135)

GT710