36C24718Q0418-004.docx

PERFORMANCE WORK STATEMENT

Medical Courier Services WJB Dorn VA Medical Center Community Based Outpatient Clinics (CBOC)

1. REQUIREMENT:

The contractor shall furnish all personnel, equipment, and supplies necessary to provide courier services for the seven Community Based Outpatient Clinics assigned to the WJB Dorn VA Medical Center.

2. BACKGROUND:

The WJB Dorn VA Medical Center located in Columbia, SC, currently includes five Community-Based Outpatient Clinics (CBOCs) as well as two Multi-Specialty CBOCs (MS-CBOCs) that are geographically dispersed throughout the State of South Carolina in order to provide Health Care services for our Veteran population. The contractor will provide courier services to transport lab specimens, medical records, inter-office mail, office supplies, and medical supplies to and from the CBOCs/MS-CBOCs and the Medical Center.

3. PERIOD OF PERFORMANCE:

Will begin on the date of Award and continue for a period of 12 months with the Government having the option to renew four (4) – 1-year options periods.

4. PLACE OF PERFORMANCE:

4.1. WJB Dorn VA Medical Center

4.2. Anderson MS-CBOC

4.3. Florence CBOC

4.4. Greenville MS-CBOC

4.5. Orangeburg CBOC

4.6. Spartanburg CBOC

4.7. Sumter CBOC

5. PERFORMANCE REQUIREMENTS:

5.1. GENERAL:

5.1.1. The contractor shall provide pick-up and delivery services Monday through Friday, excluding Holidays and weekends between 3:00 PM and 4:30 PM from the CBOCs with delivery no later than 6:00 PM to the WJB Dorn VAMC. Any changes will be coordinated through the Contracting Officer’s Representative and authorized by the Contracting Officer.

5.1.2. An additional pickup of lab specimens from the Greenville CBOC will be provided between 11:00 AM and 12:00 PM with delivery to the Dorn VAMC no later than 2:00 PM.

5.1.3. The contractor shall deliver medical records and inter-office mail as required. Office supplies and medical supplies shall be delivered routinely once a week or upon an emergency basis when necessary. Delivery will be made to the appropriate CBOC within 24 hours. Weight capacity shall not exceed 50 lbs.

5.1.4. Drop off/pickup locations at the WJB Dorn VAMC include:

Laboratory, Room 1A175, Bldg 100

Mailroom, Building 5; Medical Records, Basement, Building 100; Warehouse, Basement, Building 100; Telephone Operator, Basement, Building 100; and Pharmacy Svc, Bldg 100.

After hours pick-up (after 1630) and delivery will be at the Administrative Officer of the Day (AOD) office, Building 100.

5.1.5. WJB Dorn VAMC Contact Personnel:

Lab - Supervisor, Room 1A160, Bldg. 100, (803) 776-4000, extension 7375, during administrative hours. After 4:00pm Room number 1B175, Bldg 100, extension 7357

Medical Records – Supervisor File Assistant (x6283) Medical Supplies – Supervisor, IMS (x6572) Mail – Lead, Mail Clerk (x6012)

5.1.6. WJB Dorn VAMC reserves the right to adjust the pickup hours and locations as needed. The COR will notify the contractor within 2 days if there is a change in the pickup or delivery schedule.

5.1.7. Contractor is responsible for training transport personnel in appropriate safety and transporting procedures suitable to biological specimen types and distances transported.

5.1.8. Contractor shall transport samples in such a manner as to ensure the integrity of the specimens. OSHA approved laboratory containers/coolers with refrigerant packs will be provided by the Contractor. All containers/coolers will be labeled with a biohazard label.

5.1.9. Contractor shall be responsible for complying with all regulations that define appropriate transportation of specimens and shall supply in writing that all drivers have been adequately trained on an annual basis. The contractor’s employees/couriers transporting test specimen must be trained in “Universal Precautions” in the handling of biohazard materials (specimens). Training must include utilizing clinical procedures in case of biohazard spills and accidents. The contractor must furnish a record of all required training.

5.2. QUALITY CONTROL:

5.2.1. The contractor shall develop and maintain a quality control program that ensures courier services are performed in accordance with these specifications. The contractor shall develop and implement procedures to track, identify, prevent, and remedy and ensure non-recurrence of defective services.

5.2.2. The contractor shall provide a method to accept and resolve customer complaints and notify the customer of the resolution.

5.2.3. The contractor shall immediately notify the COR upon receipt of a customer complaint in order that joint validation may be accomplished. The contractor is responsible for quality control and specification compliance.

5.3. CONTRACTOR COURIERS/DRIVERS:

5.3.1. The contractor shall be responsible for furnishing all vehicles, personnel, equipment and supplies, vehicle fuel, uniforms, name tags, and/or badges for performance of services under this contract.

5.3.2. As a Non-Personal Services contract, contractor personnel are not to be considered VA Employees for any purpose. Contractor retains all control over personnel and responsibility for direct supervision.

5.3.3. The vehicle used in the performance of this contract must be licensed and meet the minimum requirements by the States and cities operated therein.

5.3.4. Contractor will ensure that all drivers utilized under this contract will be licensed in accordance with the laws of the State of South Carolina, for the transportation purposes for which this contract is intended.

5.3.5. Contractor personnel shall wear visible identification at all times while on the premises of any Federal property.

5.3.6. A record of each driver as to character and physical capabilities for performing as a courier must be maintained and made available to the Department of Veterans Affairs Medical Center upon request for inspection.

5.3.7. The contractor personnel performing services to the Government shall conduct themselves in a professional manner at all times, present a neat appearance and be easily recognized as a contract employee by having the company name, and employee name affixed to the clothing or uniform.

5.3.8. Employee identifications shall be worn in clear view above the waist.

5.4. CONTRACTOR VEHICLES:

5.4.1. Contractor will maintain registration, licensing and insurance as required by the State of South Carolina on all vehicles utilized under this contract, for the transportation purposes for which this contract is intended.

5.4.2. Contractor will ensure that all vehicles are designed and sized appropriately to provide services described in this contract. All vehicles must be maintained in accordance with Manufacturers recommendations and Title 56 Chapter 5 Article 35 of South Carolina law.

5.4.3. It is the responsibility of the Contractor to park in the appropriate designated parking areas.

5.5. FEDERAL HOLIDAYS:

5.5.1. The 10 holidays observed by the Federal Government are:

· New Year’s Day

· Martin Luther King’s Birthday

· President’s Day

· Memorial Day

· Independence Day

· Labor Day

· Columbus Day

· Veteran’s Day

· Thanksgiving Day

· Christmas Day

5.5.2. Any other day specifically declared by the President of the United States to be a national holiday.