36C24718Q0258-001.docx

36C24718Q0258

PAGE 1 OF

1. REQUISITION NO.

2. CONTRACT NO.

3. AWARD/EFFECTIVE DATE

4. ORDER NO.

5. SOLICITATION NUMBER

6. SOLICITATION ISSUE DATE

a. NAME

b. TELEPHONE NO. (No Collect Calls)

8. OFFER DUE DATE/LOCAL

TIME

9. ISSUED BY

CODE

10. THIS ACQUISITION IS

UNRESTRICTED OR

SET ASIDE:

% FOR:

SMALL BUSINESS

HUBZONE SMALL

BUSINESS

SERVICE-DISABLED

VETERAN-OWNED

SMALL BUSINESS

WOMEN-OWNED SMALL BUSINESS

(WOSB) ELIGIBLE UNDER THE WOMEN-OWNED

SMALL BUSINESS PROGRAM

EDWOSB

8(A)

NAICS:

SIZE STANDARD:

11. DELIVERY FOR FOB DESTINA-

TION UNLESS BLOCK IS

MARKED

SEE SCHEDULE

12. DISCOUNT TERMS

13a. THIS CONTRACT IS A

RATED ORDER UNDER

DPAS (15 CFR 700)

13b. RATING

14. METHOD OF SOLICITATION

RFQ

IFB

RFP

15. DELIVER TO

CODE

16. ADMINISTERED BY

CODE

17a. CONTRACTOR/OFFEROR

CODE

FACILITY CODE

18a. PAYMENT WILL BE MADE BY

CODE

TELEPHONE NO.

DUNS:

DUNS+4:

PHONE:

FAX:

17b. CHECK IF REMITTANCE IS DIFFERENT AND PUT SUCH ADDRESS IN OFFER 18b. SUBMIT INVOICES TO ADDRESS SHOWN IN BLOCK 18a UNLESS BLOCK BELOW IS CHECKED

SEE ADDENDUM

19.

20.

21.

22.

23.

24.

ITEM NO.

SCHEDULE OF SUPPLIES/SERVICES

QUANTITY

UNIT

UNIT PRICE

AMOUNT

(Use Reverse and/or Attach Additional Sheets as Necessary)

25. ACCOUNTING AND APPROPRIATION DATA

26. TOTAL AWARD AMOUNT (For Govt. Use Only) 27a. SOLICITATION INCORPORATES BY REFERENCE FAR 52.212-1, 52.212-4. FAR 52.212-3 AND 52.212-5 ARE ATTACHED. ADDENDA

ARE

ARE NOT ATTACHED.

27b. CONTRACT/PURCHASE ORDER INCORPORATES BY REFERENCE FAR 52.212-4. FAR 52.212-5 IS ATTACHED. ADDENDA

ARE

ARE NOT ATTACHED

28. CONTRACTOR IS REQUIRED TO SIGN THIS DOCUMENT AND RETURN _______________

29. AWARD OF CONTRACT: REF. ___________________________________ OFFER

COPIES TO ISSUING OFFICE. CONTRACTOR AGREES TO FURNISH AND

DATED ________________________________. YOUR OFFER ON SOLICITATION

DELIVER ALL ITEMS SET FORTH OR OTHERWISE IDENTIFIED ABOVE AND ON ANY

(BLOCK 5), INCLUDING ANY ADDITIONS OR CHANGES WHICH ARE

ADDITIONAL SHEETS SUBJECT TO THE TERMS AND CONDITIONS SPECIFIED

SET FORTH HEREIN IS ACCEPTED AS TO ITEMS:

30a. SIGNATURE OF OFFEROR/CONTRACTOR 31a. UNITED STATES OF AMERICA (SIGNATURE OF CONTRACTING OFFICER) 30b. NAME AND TITLE OF SIGNER (TYPE OR PRINT) 30c. DATE SIGNED 31b. NAME OF CONTRACTING OFFICER (TYPE OR PRINT) 31c. DATE SIGNED

AUTHORIZED FOR LOCAL REPRODUCTION

(REV. 2/2012)

PREVIOUS EDITION IS NOT USABLE

Prescribed by GSA - FAR (48 CFR) 53.212

7. FOR SOLICITATION

INFORMATION CALL:

STANDARD FORM 1449

OFFEROR TO COMPLETE BLOCKS 12, 17, 23, 24, & 30

SOLICITATION/CONTRACT/ORDER FOR COMMERCIAL ITEMS

36C24718Q0258 04-20-2018 Thaddeus Willoughby 803-776-4000 ext 5749 05-22-2018 Department of Veterans Affairs W.J.B. Dorn VA Medical Center 6439 Garners Ferry Road Columbia

SC

29209-1639 X X 485991 $15 Million X N/A X See Delivery Schedule

Department of Veterans Affairs W.J.B. Dorn VA Medical Center 6439 Garners Ferry Road Columbia

SC

29209-1639

FMS-VA-2(101)

Financial Services Center PO Box 149971 Austin

TX

78714-9971 See CONTINUATION Page Ambulette Service for W. J. B. Dorn VA Medical Center and the following Community Based Outpatient Clinics (CBOCs):

Anderson CBOC, Greenville CBOC, Spartanburg CBOC, Rock Hill CBOC, Florence CBOC, Sumter CBOC and Orangeburg

CBOC.

The resulting contract from this solicitation will be an Indefinite Delivery/Indefinite Quantity contract.

The estimated period of performance is July 1, 2018 through June 30, 2019 with four–one (1) year option periods The guaranteed minimum is $5,000.00, the contract ceiling is $6,500,000.00.

Firms must be registered in Veterans Information Page (VIP) database at https://www.vip.vetbiz.gov/Default.aspx at the time of proposal submission.

See CONTINUATION Page X X Table of Contents

SECTION B - CONTINUATION OF SF 1449 BLOCKS

B.1 CONTRACT ADMINISTRATION DATA

1. Contract Administration: All contract administration matters will be handled by the following individuals:

a. CONTRACTOR:

b. GOVERNMENT: Contracting Officer 36C247

W.J.B. Dorn VA Medical Center 6439 Garners Ferry Road Columbia SC 29209-1639

2. CONTRACTOR REMITTANCE ADDRESS: All payments by the Government to the contractor will be made in accordance with:

3. INVOICES: Invoices shall be submitted in arrears:

4. GOVERNMENT INVOICE ADDRESS: All Invoices from the contractor shall be submitted electronically in accordance with VAAR Clause 852.232-72 Electronic Submission of Payment Requests.

Department of Veterans Affairs

FMS-VA-2(101)

Financial Services Center PO Box 149971 Austin TX 78714-9971 ACKNOWLEDGMENT OF AMENDMENTS: The offeror acknowledges receipt of amendments to the Solicitation numbered and dated as follows:

B.2 LIMITATIONS ON SUBCONTRACTING-- MONITORING AND COMPLIANCE (JUN 2011)

This solicitation includes VAAR 852.219-10 VA Notice of Total Service- Disabled Veteran-Owned Small Business Set-Aside. Accordingly, any contract resulting from this solicitation will include this clause. The contractor is advised in performing contract administration functions, the CO may use the services of a support contractor(s) retained by VA to assist in assessing the contractor's compliance with the limitations on subcontracting or percentage of work performance requirements specified in the clause. To that end, the support contractor(s) may require access to contractor's offices where the contractor's business records or other proprietary data are retained and to review such business records regarding the contractor's compliance with this requirement. All support contractors conducting this review on behalf of VA will be required to sign an “Information Protection and Non-Disclosure and Disclosure of Conflicts of Interest Agreement” to ensure the contractor's business records or other proprietary data reviewed or obtained in the course of assisting the CO in assessing the contractor for compliance are protected to ensure information or data is not improperly disclosed or other impropriety occurs. Furthermore, if VA determines any services the support contractor(s) will perform in assessing compliance are advisory and assistance services as defined in FAR 2.101, Definitions, the support contractor(s) must also enter into an agreement with the contractor to protect proprietary information as required by FAR 9.505-4, obtaining access to proprietary information, paragraph (b). The contractor is required to cooperate fully and make available any records as may be required to enable the CO to assess the contractor's compliance with the limitations on subcontracting or percentage of work performance requirement.

PERFORMANCE WORK STATEMENT

FOR AMBULETTE VAN SERVICE

FOR

THE WJB DORN VA MEDICAL CENTER

B.1 PURPOSE: The Contractor shall furnish the necessary personnel and vehicles required to provide ambulette services to the beneficiaries of the WJB Dorn Veterans Administration Medical Center (Dorn VAMC) and the following Community Based Outpatient Clinics (CBOCs): Anderson CBOC, Greenville CBOC, Spartanburg CBOC, Rock Hill CBOC, Florence CBOC, Sumter CBOC and Orangeburg CBOC. This is a non-emergency requirement that is needed for local and out of town transportation (24) twenty-four hours (7) seven days a week.

B.2 REQUIREMENTS:

B.2.1 Vehicle requirements:

All vehicles used to provide services on this contract shall meet the following requirements:

a. Have functioning mechanisms which ensure that all access doors are capable of being opened from the inside and remain closed and secure during travel.

b. Have a functioning speedometer indicating speed in miles per hour and a functioning odometer correctly indicating distance in tenths of a mile.

c. Be equipped with operational air conditioning heating systems. If the air conditioning system becomes inoperable during a day when the high temperature is forecast to reach 79 degrees or more, the vehicle must be immediately pulled from service at the termination of the current trip and shall not again be used for service under this contract until the air conditioning system has been repaired.

d. Have exterior free of grime, oil or other substances and free from cracks, breaks, dents and damaged paint that noticeably detract from the overall appearance of the vehicle.

e. Be equipped with hubcaps or wheel covers.

f. Have all body molding in place, or if removed, holes must be filled and painted.

g. Have passenger compartment that shall be clean of dirt and free from torn upholstery or floor coverings, damaged or broken seats, protruding sharp edges and vermin or insects.

h. Have unobstructed vision on all sides.

i. Be equipped with an operable two-way radio and/or cellular telephone communication system, which afford contact with the vehicle(s) during all hours of operation. Beepers are not an acceptable substitute. If use of two-way radio, provide a base station for scheduler at VA.

j. Meet all safety and mechanical standards established by Local, State and Federal statutes and regulations.

k. Have windows and doors, which can be opened and closed in accordance with manufacturer standards.

l. Not have leaks of any kind.

m. Be equipped with a functioning horn.

n. Have operable seat belts on all seats.

o. Have fully charged, certified and non-expired fire extinguisher.

p. Wheelchair vehicles shall have wheelchair tie down straps and effective securement devices to secure both wheelchair and wheelchair customers.

q. Have a backup for all lift capacity. The lift shall incorporate an emergency method of deploying, lowering to ground level with a lift occupant, and raising and stowing the empty lift if the power to the lift fails.

r. A fixed seat position or a fixed secured floor or sidewall wheelchair lock must be approved for each ambulatory or wheelchair restricted passenger being transported, according to the passenger’s needs. Driver shall ensure wheelchair locks are secured and seat belts and shoulder harnesses are in place before the vehicle is driven.

B.2.1.1 VEHICLE INSPECTIONS:

1) The WJB Dorn VA Medical Center shall inspect all vehicles that are to be utilized in the performance of this contract. These inspections shall be conducted at the beginning of the contract and before each initial use of a vehicle by the contractor’s vehicle operator(s).

2) Contractor shall not use any vehicles for this contract that do not pass inspection.

3) Contractor shall contact the Contracting Officer’s Representative (COR) to coordinate the date, time, and location for vehicles to be inspected that will be operated under the guidelines of this contract.

4) The Contractor shall provide the COR with a list of all vehicles used to provide services under this contract, including vehicle license numbers, and insurance certificates prior to initiating service. An updated list of newly added vehicles shall be provided to the COR monthly.

5) All vehicles shall be made available for inspection at any reasonable time during the performance of this contract when requested by the COR. Any vehicle found not in conformity with the above standards or any vehicle receiving two (2) or more unsatisfactory findings within a five (5) day period shall be removed from service immediately. That vehicle shall not be put back in service until subsequent inspections verify correction of the deficiencies. The Dorn VA Medical Center reserves the right to order the immediate removal from service any vehicle not in compliance with any vehicle standards referenced herein. Failure to comply with this requirement may be cause for disallowance of compensation for services rendered in the violating vehicle.

B.2.2 DRIVERS

(1) The Contractor shall provide the COR an updated list of drivers by the second working day of each month when additions or deletions have been made during the previous month. The Contractor shall ensure that all drivers providing services under this contract shall have no less than five (5) current points on their driver’s license, none of which were assessed for “Reckless Driving.” The Dorn VA Medical Center reserves the right to order the removal from service under this contract, any driver who violates the provisions of this section. Contractor shall provide a copy of each driver’s state driver’s for inspection by the COR.

(2) The Contractor shall maintain a record of each employee as to the character, current driving records and physical capabilities of performing the duties of a wheelchair vehicle driver. The Contractor will make these records available for inspection upon request by the Contracting Officer or the (COR).

(3) Drivers will not be allowed to transport Dorn VAMC beneficiaries if they appear to be ill or under the influence of drugs or alcohol. Drivers will not be allowed to transport anyone who insists on smoking during the transport; including drivers. Drivers will display a professional behavior and attitude at all times. Rude or obscene behavior or language will not be accepted.

(4) Drivers shall wear appropriate attire with picture identification (ID) badge that clearly identifies the name of the driver and the company they work for. Drivers shall secure all patients and passengers with approved security devices prior to operation of the van in preparation of transporting patients.

B.2.3 DRIVER’S CONDUCT:

The following acts are not permissible by drivers that provide services under this contract or while on VA premises.

(1) Use of or possession of intoxicating liquors, narcotics or controlled substances of any kind (excluding doctor’s prescriptions which do not impair driver’s driving ability) while on duty or reporting for duty.

(2) Gambling in any form.

(3) Smoking and other uses of tobacco while on duty. Both patients and contracted personnel are prohibited from smoking in vehicles.

(4) Carrying of pistols, firearms or concealed weapons.

(5) Resorting to physical violence to settle a dispute with a fellow employee, patients or the general public while on duty.

(6) Spitting in prohibited places or any other unsanitary, offensive or insensitive practices or behavior.

(7) Use of loud, indecent or profane language and/or making threatening or obscene gestures toward patients or other employees.

(8) Stopping for personal business, including excessive use of restroom facilities, while vehicle is occupied by a passenger. The driver shall not leave the vehicle with the key in the ignition at any time.

(9) Engaging patient in a verbal confrontation in an attempt to settle a disagreement. Should a disagreement arise, the driver is to contact his supervisor and COR via phone or radio system.

(10) Soliciting or accepting tips from patients, companions or others at any time.

(11) Drivers who accumulate five (5) substantiated complaints in a 12-month period shall be prohibited from providing any further services under this contract. The VA reserves the right to bar any driver from transporting VA beneficiaries should he/she violate any terms of this contract.

B.2.4. COMMUNICATION SYSTEM

The Contractor’s Communication System shall consist of:

(1) Sufficient telephone capacity to ensure immediate communication access between Dorn VA Medical Center and the Contractor’s facility for the purposes conducting business in the performance of the contract.

(2) Telephone coverage to accept calls from Dorn VA Medical Center seven 7 days a week/24 hour a day.

(3) Availability of mobile radio and/or cellular telephone communication with all vehicles that provides transportation service to patients at all times.

B.2.5. Global Positioning System (GPS)

All Vehicles shall be equipped with a GPS system which has the following capabilities:

1. Line Mapping – step by step directions

B.2.6 CERTIFICATION OF INSURANCE COVERAGE

Before award of the contract, the Contractor shall furnish to the Contracting Officer a Certificate of Insurance (see FAR Clause 52.228-10) containing an endorsement to the effect that cancellation or any material change in the policies which adversely affect the interest of the Government, shall not be effective unless a thirty (30) day written notice of cancellation or change is furnished to the Contracting Officer. The term “shall endeavor” is not acceptable as issued by Insurance Carriers

B.3. ORDERS

B.3.1 PLACING ORDERS

The Dorn VAMC will create patient transportation vouchers/requests, and sent to the Contractor for next day patient transport. Personnel authorized to order service shall make requests for service via telephone, fax or computer. Transportation vouchers/requests will be sent to the Contractor no later than 4:30 p.m. the day prior to patients that are to be transported. Verification and acknowledgment of prior day orders scheduled (excluding radiation and dialysis transports) will be made by Contractor between the hours of 8:00 a.m. and 4:00 p.m., Monday through Friday, excluding holidays, on the day the service is to be performed.

The Contractor will only act on transportation requests for transportation from the COR, COR’s Transportation Representative (Special Mode Transportation Coordinator) or Administrative Office of the Day (AOD). Verification of all transports will be made by the SMT Coordinator or authorized VA personnel. The SMT Coordinator will be notified of any delays or cancellations.

Verbal transportation requests to the Contractor will be made only after normal duty hours followed by written transportation voucher(s) the next business day. The only Dorn VAMC personnel authorized to submit a verbal transportation request are: COR, COR’s Transportation Representative (Special Mode Transportation Coordinator) or Administrative Office of the Day (AOD).

The Dorn VAMC Transportation Office will maintain a log of all trips requested. Changes will only be made by the SMT Coordinator, AOD, COR or authorized party specified by the Chief, Health Administration Service. Changes will be made via telephone, computer, fax, or by radio and shall be confirmed immediately upon receipt. Information sheets shall follow each telephone authorization as soon as possible after completion by WJB Dorn VAMC Clinical Staff.

A list of authorized ordering personnel shall be made available upon award of the contract. Employees may be added or deleted from the list during the term of the contract at the discretion of WJB Dorn VAMC. The Service Provider shall be notified to such changes as they occur.

B.3.2 SAME DAY TRANSPORTATION REQUEST

During the course of the day it may become necessary to add patients to the Contractor’s list. When this occurs, the VA will fax or telephone the request to the contractor. The Dorn VAMC Transportation Office will maintain a log for all same day trips (including weekend and holidays) which will include the patients name, location/destination and requested pick up time. The Contractor shall immediately confirm the request and confirm the time the patient is to be picked up. The contractor shall have a vehicle at the Dorn VAMC within 45 minutes after a request for service has been placed.

B.4 PICK-UP AND DELIVERY

The Contractor shall pick-up and deliver the patient(s) to the specific clinic where the patient’s treatment is being provided. Patients shall be picked up within 15 minutes before or after the scheduled pick-up time. In no instance shall a Contractor drop patients off in the hall or entrance of the VA (other than Domiciliary Veterans). Adherence to schedules is of utmost importance. The Contractor must pick up the customer as near to the scheduled pickup time as possible. If the veteran is not at the location, unable or refuses to be transported, the contractor shall be reimbursed for a one-way trip. This shall be authorized only after the Contractor has contacted the COR, COR’s Representative (Special Mode Transportation Coordinator) or AOD and received permission to leave without the patient. Under no circumstances will more than one (1) patient be transported in a contractor’s vehicle at any time without authorization from the COR.

B.4.1 CANCELLATIONS/NO SHOWS:

1) The contractor shall not charge for scheduled trips cancelled thirty (30) minutes prior to trip begin time. For trips scheduled for the same day there shall be no charge to the Government for cancellations made prior to the vehicle being dispatched.

2) In the event of a no-show or other circumstance beyond the contractor’s drivers control, which results in loss of contracted trip, equitable reimbursement will be made as follows:

a) Minimum – The standard flat rate payment for the contracted vehicle may be charged to the Dorn VAMC if within the 25-mile radius.

b) Minimum – The standard flat rate payment for the contracted vehicle, plus one way mileage (from origin to destination) may be charged to the VA if further than the 25 mile radius.

B.4.2 WAIT TIME

1) Drivers wait time is defined as time waiting at either end or both ends of the trip due to causes beyond their control, i.e. delays in discharges; pick-up of prescriptions by patient, etc. The Contractor shall be reimbursed at the rate specified in the schedule of supplies and services. If the pick-up is other than at the designated area at the Dorn VAMC, but at another location they were dispatched, the Contractors driver shall call the COR, COR’s Representative (Special Mode Transportation Coordinator) or AOD as soon as the Contractor’s driver anticipates that a delay may develop for which he/she expects to claim reimbursement. This call is only for the purpose of verifying his/her arrival time at the pick-up point and is not necessary if the Contractor anticipates no delay for which he/she shall claim reimbursement. If driver fails to contact the COR, COR’s Representative (Special Mode Transportation Coordinator) or AOD before the occurrence for approval, no payment will be made.

2) In order to keep the wait time at an absolute minimum, the Contractor shall immediately notify the COR, COR’s Representative (Special Mode Transportation Coordinator) or AOD on duty when all vehicles are in service. All wait time charges must be supported by notification to the COR, COR’s Representative (Special Mode Transportation Coordinator) or AOD that the driver is in a waiting status. At this point, information concerning reason for wait must be provided. The driver shall only leave the pick-up location after contacting the COR, COR’s Representative (Special Mode Transportation Coordinator) or AOD.

B.4.3 SERVICE DISRUPTION:

1) The Contractor shall immediately report any and all vehicle breakdowns or other problems, which may cause service disruptions to the COR. When a breakdown occurs, the Contractor shall provide a back-up vehicle to minimize any delay or inconvenience to the patient(s). When conditions, neither foreseeable and/or controllable by the Contractor occur, such as severe storms, flooding, hazardous road and travel conditions, time and distance requirements shall be considered secondary to safety precautions. Delays or exceptions to the required quality of services shall be reported to the COR, COR’s Representative (Special Mode Transportation Coordinator) or AOD.

2) The Contractor shall immediately report all medical incidents and accidents, including those where there is no apparent injury to the patient, which occurs while transporting Dorn VAMC patients. The driver will call 911 in the event of an accident and not leave the scene until arrival of Police and/or Ambulance or both. The driver shall provide a written report documenting the facts of the incident/accident to the COR within 24 hours of the occurrence. The written report shall include the names, addresses, and telephone numbers of any witnesses as well as any applicable Police Reports. Any accident involving major damage, serious personal injury or loss of life shall be reported to the COR or AOD immediately. Records shall be kept for three (3) years for each accident a vehicle is involved in, including the repair work required to return the vehicle to service.

B.5 RATES

1) For all trips within 25 miles of the Dorn VAMC, the Contractor shall receive the flat rate awarded for that trip. The Contractor shall receive the mileage standard charge awarded for trips starting at the 26th mile. In no event shall the Contractor receive reimbursement for mileage for any trip inside the 25-mile radius. Payment for mileage travel beyond the 25-mile radius (beginning at the 26th mile) shall be limited to the distance, in accordance with Bing Maps.

2) One trip shall be defined as point of origin (patient pick-up) to patient destination (appointment) and back to origin or another designated location as requested by the Dorn VAMC Special Mode Transportation Coordinator, COR, AOD or an authorized employee of the VA. If more than one destination is required, payment shall include only the additional mileage charge. However, additional charges by Contractor, for trips with more than one patient going to the same destination (s), and riding in the same vehicle, will not be allowed. If a return trip is included the same amount charged on the outgoing trip shall be charged as it is considered the return of the patient to the original pickup location.

3) The Contractor shall be reimbursed at the rate specified in the schedule of supplies and services for each patient. The Contractor shall not be reimbursed for an escort that accompanies the patient as requested by the patient, COR, COR’s Representative (Special Mode Transportation Coordinator) or AOD on each individual trip ticket.

4) The government will not pay for any empty loads. An empty load is when there is not a patient in the vehicle. Example: When dispatched to pick-up patient or after dropping off patient after appointment.

B.6 PERFORMANCE STANDARDS

(1) The Contractor shall maintain performance standards in accordance with the Performance Standards Summary.

(2) Drivers shall wear appropriate attire with a picture identification (ID) badge that clearly identifies the drivers/attendants name and company they work for.

(3) Driver shall ensure the patient is completely secured (fastened seat belts) and wheel chair tied prior to transport.

(4) Contractor shall immediately notify the COR of any vehicle breakdowns or other problems that can result in service disruption.

(5) Contractor’s performance shall be in conformance with all Federal, state, and local laws to include Department of Transportation, 49 CFR, and Parts 27, 37, 38, 571 and VA Standards. All regulations of the State Public Service Commission (PSC) (of where the Contractor’s facility is located) governing the control, operation of and licensing of the transportation contractor are incorporated herein by reference. All records submitted to and/or compiled by the PSC regarding inspections, safety, records, and manifests, etc. may be reviewed prior to awarding a contract and periodically throughout the term of contract.

PERFORMANCE STANDARDS SUMMARY

STANDARD

MONITORING

METHOD

INCENTIVE/DISINCENTIVES FOR MEETING OR NOT MEETING THE PERFORMANCE STANDARDS

Review next day trip tickets

Confirm service request with Coordinator or AOD no later than 1530 daily. 95% on time per billing period

FOR SAME DAY TRIPS

Confirm receipt of transportation request and pick up time immediately upon receipt of request.

95% on time per billing period

If any performance standard is missed within a billing period the COR shall notify the vendor and request that the invoice be resubmitted with the appropriate deductions.

B.7 COMPLAINTS HANDLING

The COR shall monitor the service provided. The Contractor shall cooperate with the COR in providing information and answering questions related to any and all incidents. All complaints received by the COR and forwarded to the Contractor shall be investigated promptly. After investigation and disposition, the Contractor shall respond to the COR in writing within five (5) working days after receipt by the Contractor.

B.8 QUALITY CONTROL PROGRAM

1) Contractor shall establish and maintain a complete Quality Control Program (QCP) to ensure that the requirements of this contract are provided as specified. Contractor shall identify his management concept for ensuring compliance with all contract requirements. Contractor shall furnish copies of these records if requested by the Contracting Officer or COR. The Contractor’s QCP shall include at a minimum the following:

a) An inspection plan outlining all services defined in this contract. The inspection plan shall specify the areas to be inspected on both a scheduled and unscheduled basis, how often inspections shall be accomplished, and the title of the individual(s) who shall perform inspections.

b) The QCP shall include the methods for identifying and preventing deficiencies in the quality of services being performed before the level of performance becomes unacceptable.

c) The QCP shall have on-site records of all inspections conducted by the Contractor and corrective action taken.

d) The QCP shall have on-site records of all vehicle maintenance and repairs performed on vehicles used in the performance of this contract.

B.9 PAYMENT - TUNGSTEN

1) Invoices from the prior month shall be submitted by the seventh (7th) workday of each month for trips provided during the prior month. The invoice shall contain the following information:

a) Contract number

b) Date of trip

c) Ticket number

d) Number of miles

e) Charges identified by contract line item number

f) Documentation of circumstances when billing for attempted pick-up and/or waiting time.

2) Invoices shall be in numerical order, reviewed and reconciled to trip tickets and travel logs. Unauthorized charges shall be suspended. Supporting documentation shall be provided and submitted for payment consideration or suspended charges.

3) A week is considered from Monday thru Sunday.

B.10 CONTRACTING OFFICER'S REPRESENTATIVE (COR)

1) The COR will be appointed in writing and forwarded to the contractor upon contract award The COR shall be responsible for monitoring the performance of this contract. A copy of the designation letter shall be furnished to the Contractor. The COR shall be the primary contact for the Contractor at the Dorn VAMC. Upon award, Contractor shall provide a primary point of contact to COR and Contracting Officer for the COR to coordinate daily operational issues.

2) Contractor and COR shall periodically make site visits to each other’s area of operation in order to gain and maintain a familiarity with each other’s internal operations.

B.11 PATIENT WELFARE AND ABUSE

1) The Contractor shall be responsible for patient welfare during the transport of patients to or from the Dorn VA Medical Center. The Contractor shall ensure that the patient's belongings are properly accounted for and delivered with the patient. The Government expects the successful offeror to exercise extreme caution and care in handling of patients. Any abuse of patients shall be grounds for default action or termination of contract.

2) The Dorn VAMC reserves the right to bar any driver from transporting VAMC patients should he/she violate any terms of this contract.

3) Patients have the right to an Escort to accompany them to his/her medical appointment(s) and are authorized to travel in the transport vehicle. NOTE: Escorts under the age of 16 are not authorized to accompany the patient.

B.12 CONTRACTOR QUALIFICATIONS

Offers shall be considered only from Offerors who are regularly established in the business called for who are financially responsible, and have the necessary equipment and personnel to furnish service in the volume required for all the items under this contract. Successful Offerors shall meet all requirements of federal, state and/or city codes regarding operations of this type of service.

a) Prior to contract award, Contractor shall submit the following documents with their proposal:

1) Proof of auto and liability insurance.

2) All required business licenses; including review of all drivers employed by the Contractor.

b) List of all vehicles and identification number(s) (new vehicles shall be reported before used).

1) Vehicle type and model.

2) Inspection report of all vehicles

3) Copy of individual valid operator or chauffeur license for drivers.

4) A recent (within sixty days) copy of each driver’s state driving record obtained from the South Carolina Department of Motor Vehicles.

5) A personnel roster identifying all Contractor personnel who shall be performing Contract services under this contract. In this document, the Contractor shall identify the name, position title, and work assignment area of each employee. Thereafter, all changes shall be submitted within two (2) business days after changes occur.

6) Provide evidence of required training, certifications, licensing and any other qualification for any personnel performing contract services.

B.13 SUBCONTRACTING: Subcontracting will not be undertaken without explicit approval of the Contracting Office.

B.3 PRICE/COST SCHEDULE

ITEM INFORMATION

Contract Period: Base POP Begin: 07-01-2018 POP End: 06-30-2019

Contract Period: Option 1 POP Begin: 07-01-2019 POP End: 06-30-2020

Contract Period: Option 2 POP Begin: 07-01-2020 POP End: 06-30-2021

Contract Period: Option 3 POP Begin: 07-01-2021 POP End: 06-30-2022

Contract Period: Option 4 POP Begin: 07-01-2022 POP End: 06-30-2023

Page 1 of Page 1 of Please fill-in all pricing.

The guaranteed minimum award amount for this contract is $5,000.00. The maximum aggregate value of orders that can be placed under this contract is $6,500,000.00. The Government does not guarantee that it will place any orders under this contract in excess of the guaranteed minimum award amount

Description

Description

B.4 DELIVERY SCHEDULE

1.00

1.00

1.00

1.00

1.00

AMBULETTE SERVICES

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SECTION C - CONTRACT CLAUSES

C.1 52.212-4 CONTRACT TERMS AND CONDITIONS—COMMERCIAL ITEMS (JAN 2017)

(a) Inspection/Acceptance. The Contractor shall only tender for acceptance those items that conform to the requirements of this contract. The Government reserves the right to inspect or test any supplies or services that have been tendered for acceptance. The Government may require repair or replacement of nonconforming supplies or reperformance of nonconforming services at no increase in contract price. If repair/replacement or reperformance will not correct the defects or is not possible, the Government may seek an equitable price reduction or adequate consideration for acceptance of nonconforming supplies or services. The Government must exercise its post-acceptance rights—

(1) Within a reasonable time after the defect was discovered or should have been discovered; and

(2) Before any substantial change occurs in the condition of the item, unless the change is due to the defect in the item.

(b) Assignment. The Contractor or its assignee may assign its rights to receive payment due as a result of performance of this contract to a bank, trust company, or other financing institution, including any Federal lending agency in accordance with the Assignment of Claims Act (31 U.S.C. 3727). However, when a third party makes payment (e.g., use of the Governmentwide commercial purchase card), the Contractor may not assign its rights to receive payment under this contract.

(c) Changes. Changes in the terms and conditions of this contract may be made only by written agreement of the parties.

(d) Disputes. This contract is subject to 41 U.S.C. chapter 71, Contract Disputes. Failure of the parties to this contract to reach agreement on any request for equitable adjustment, claim, appeal or action arising under or relating to this contract shall be a dispute to be resolved in accordance with the clause at FAR 52.233-1, Disputes, which is incorporated herein by reference. The Contractor shall proceed diligently with performance of this contract, pending final resolution of any dispute arising under the contract.

(e) Definitions. The clause at FAR 52.202-1, Definitions, is incorporated herein by reference.

(f) Excusable delays. The Contractor shall be liable for default unless nonperformance is caused by an occurrence beyond the reasonable control of the Contractor and without its fault or negligence such as, acts of God or the public enemy, acts of the Government in either its sovereign or contractual capacity, fires, floods, epidemics, quarantine restrictions, strikes, unusually severe weather, and delays of common carriers. The Contractor shall notify the Contracting Officer in writing as soon as it is reasonably possible after the commencement of any excusable delay, setting forth the full particulars in connection therewith, shall remedy such occurrence with all reasonable dispatch, and shall promptly give written notice to the Contracting Officer of the cessation of such occurrence.

(g) Invoice.

(1) The Contractor shall submit an original invoice and three copies (or electronic invoice, if authorized) to the address designated in the contract to receive invoices. An invoice must include—

(i) Name and address of the Contractor;

(ii) Invoice date and number;

(iii) Contract number, line item number and, if applicable, the order number;

(iv) Description, quantity, unit of measure, unit price and extended price of the items delivered;

(v) Shipping number and date of shipment, including the bill of lading number and weight of shipment if shipped on Government bill of lading;

(vi) Terms of any discount for prompt payment offered;

(vii) Name and address of official to whom payment is to be sent;

(viii) Name, title, and phone number of person to notify in event of defective invoice; and

(ix) Taxpayer Identification Number (TIN). The Contractor shall include its TIN on the invoice only if required elsewhere in this contract.

(x) Electronic funds transfer (EFT) banking information.

(A) The Contractor shall include EFT banking information on the invoice only if required elsewhere in this contract.

(B) If EFT banking information is not required to be on the invoice, in order for the invoice to be a proper invoice, the Contractor shall have submitted correct EFT banking information in accordance with the applicable solicitation provision, contract clause (e.g., 52.232-33, Payment by Electronic Funds Transfer—System for Award Management, or 52.232-34, Payment by Electronic Funds Transfer—Other Than System for Award Management), or applicable agency procedures.

(C) EFT banking information is not required if the Government waived the requirement to pay by EFT.

(2) Invoices will be handled in accordance with the Prompt Payment Act (31 U.S.C. 3903) and Office of Management and Budget (OMB) prompt payment regulations at 5 CFR part 1315.

(h) Patent indemnity. The Contractor shall indemnify the Government and its officers, employees and agents against liability, including costs, for actual or alleged direct or contributory infringement of, or inducement to infringe, any United States or foreign patent, trademark or copyright, arising out of the performance of this contract, provided the Contractor is reasonably notified of such claims and proceedings.

(i) Payment.—

(1) Items accepted. Payment shall be made for items accepted by the Government that have been delivered to the delivery destinations set forth in this contract.

(2) Prompt payment. The Government will make payment in accordance with the Prompt Payment Act (31 U.S.C. 3903) and prompt payment regulations at 5 CFR part 1315.

(3) Electronic Funds Transfer (EFT). If the Government makes payment by EFT, see 52.212-5(b) for the appropriate EFT clause.

(4) Discount. In connection with any discount offered for early payment, time shall be computed from the date of the invoice. For the purpose of computing the discount earned, payment shall be considered to have been made on the date which appears on the payment check or the specified payment date if an electronic funds transfer payment is made.

(5) Overpayments. If the Contractor becomes aware of a duplicate contract financing or invoice payment or that the Government has otherwise overpaid on a contract financing or invoice payment, the Contractor shall—

(i) Remit the overpayment amount to the payment office cited in the contract along with a description of the overpayment including the—

(A) Circumstances of the overpayment (e.g., duplicate payment, erroneous payment, liquidation errors, date(s) of overpayment);

(B) Affected contract number and delivery order number, if applicable;

(C) Affected line item or subline item, if applicable; and

(D) Contractor point of contact.

(ii) Provide a copy of the remittance and…