36C24219Q0733-001.docx

36C24219Q0733

PAGE 1 OF

1. REQUISITION NO.

2. CONTRACT NO.

3. AWARD/EFFECTIVE DATE

4. ORDER NO.

5. SOLICITATION NUMBER

6. SOLICITATION ISSUE DATE

a. NAME

b. TELEPHONE NO. (No Collect Calls)

8. OFFER DUE DATE/LOCAL

TIME

9. ISSUED BY

CODE

10. THIS ACQUISITION IS

UNRESTRICTED OR

SET ASIDE:

% FOR:

SMALL BUSINESS

HUBZONE SMALL

BUSINESS

SERVICE-DISABLED

VETERAN-OWNED

SMALL BUSINESS

WOMEN-OWNED SMALL BUSINESS

(WOSB) ELIGIBLE UNDER THE WOMEN-OWNED

SMALL BUSINESS PROGRAM

EDWOSB

8(A)

NAICS:

SIZE STANDARD:

11. DELIVERY FOR FOB DESTINA-

TION UNLESS BLOCK IS

MARKED

SEE SCHEDULE

12. DISCOUNT TERMS

13a. THIS CONTRACT IS A

RATED ORDER UNDER

DPAS (15 CFR 700)

13b. RATING

14. METHOD OF SOLICITATION

RFQ

IFB

RFP

15. DELIVER TO

CODE

16. ADMINISTERED BY

CODE

17a. CONTRACTOR/OFFEROR

CODE

FACILITY CODE

18a. PAYMENT WILL BE MADE BY

CODE

TELEPHONE NO.

DUNS:

DUNS+4:

PHONE:

FAX:

17b. CHECK IF REMITTANCE IS DIFFERENT AND PUT SUCH ADDRESS IN OFFER 18b. SUBMIT INVOICES TO ADDRESS SHOWN IN BLOCK 18a UNLESS BLOCK BELOW IS CHECKED

SEE ADDENDUM

19.

20.

21.

22.

23.

24.

ITEM NO.

SCHEDULE OF SUPPLIES/SERVICES

QUANTITY

UNIT

UNIT PRICE

AMOUNT

(Use Reverse and/or Attach Additional Sheets as Necessary)

25. ACCOUNTING AND APPROPRIATION DATA

26. TOTAL AWARD AMOUNT (For Govt. Use Only) 27a. SOLICITATION INCORPORATES BY REFERENCE FAR 52.212-1, 52.212-4. FAR 52.212-3 AND 52.212-5 ARE ATTACHED. ADDENDA

ARE

ARE NOT ATTACHED.

27b. CONTRACT/PURCHASE ORDER INCORPORATES BY REFERENCE FAR 52.212-4. FAR 52.212-5 IS ATTACHED. ADDENDA

ARE

ARE NOT ATTACHED

28. CONTRACTOR IS REQUIRED TO SIGN THIS DOCUMENT AND RETURN _______________

29. AWARD OF CONTRACT: REF. ___________________________________ OFFER

COPIES TO ISSUING OFFICE. CONTRACTOR AGREES TO FURNISH AND

DATED ________________________________. YOUR OFFER ON SOLICITATION

DELIVER ALL ITEMS SET FORTH OR OTHERWISE IDENTIFIED ABOVE AND ON ANY

(BLOCK 5), INCLUDING ANY ADDITIONS OR CHANGES WHICH ARE

ADDITIONAL SHEETS SUBJECT TO THE TERMS AND CONDITIONS SPECIFIED

SET FORTH HEREIN IS ACCEPTED AS TO ITEMS:

30a. SIGNATURE OF OFFEROR/CONTRACTOR 31a. UNITED STATES OF AMERICA (SIGNATURE OF CONTRACTING OFFICER) 30b. NAME AND TITLE OF SIGNER (TYPE OR PRINT) 30c. DATE SIGNED 31b. NAME OF CONTRACTING OFFICER (TYPE OR PRINT) 31c. DATE SIGNED

AUTHORIZED FOR LOCAL REPRODUCTION

(REV. 2/2012)

PREVIOUS EDITION IS NOT USABLE

Prescribed by GSA - FAR (48 CFR) 53.212

7. FOR SOLICITATION

INFORMATION CALL:

STANDARD FORM 1449

OFFEROR TO COMPLETE BLOCKS 12, 17, 23, 24, & 30

SOLICITATION/CONTRACT/ORDER FOR COMMERCIAL ITEMS

36C24219Q0733 07-01-2019 Joseph Cellino Joseph.Cellino@va.gov

716-862-7895 07-31-2019

4:30PM EST

Department of Veterans Affairs Network Contracting Office (NCO) 2 2875 Union Road Suite 3500 Cheektowaga NY 14227 X X 812930 $38.5 Million X N/A X Department of Veterans Affairs Stratton VA Medical Center 113 Holland Ave Albany 12 14215 Department of Veterans Affairs Network Contracting Office (NCO) 2 2875 Union Road Suite 3500 Cheektowaga NY 14227

Tungsten Network http://www.tungsten-network.com/us/en /veterans-affairs

See CONTINUATION Page Valet Parking Services per the attached Statement of Work at the Albany VA Medical Center.

RFQ is set aside for VIP Verified SDVOSBs listed as small under the NAICS in Block 10.

See instructions in Addendum to 52.212-1 on page 30. This includes quote submission instructions as well as instructions on submission of questions and site visit information.

See evaluation criteria in 52.212-2 on page 31.

Contractors must be registered in VIP and SAM at the time of quote submission and at the time of contract award.

See CONTINUATION Page X X Table of Contents

SECTION B - CONTINUATION OF SF 1449 BLOCKS

B.1 CONTRACT ADMINISTRATION DATA

1. Contract Administration: All contract administration matters will be handled by the following individuals:

a. CONTRACTOR:

b. GOVERNMENT: Contracting Officer 36C242 Department of Veterans Affairs Network Contracting Office (NCO) 2 2875 Union Road Suite 3500 Cheektowaga NY 14227

2. CONTRACTOR REMITTANCE ADDRESS: All payments by the Government to the contractor will be made in accordance with:

3. INVOICES: Invoices shall be submitted in arrears:

4. GOVERNMENT INVOICE ADDRESS: All Invoices from the contractor shall be submitted electronically in accordance with VAAR Clause 852.232-72 Electronic Submission of Payment Requests.

Tungsten Network http://www.tungsten-network.com/us/en/veterans-affairs

ACKNOWLEDGMENT OF AMENDMENTS: The offeror acknowledges receipt of amendments to the Solicitation numbered and dated as follows:

B.2 STATEMENT OF WORK

1. INTRODUCTION & BACKGROUND:

The Samuel S. Stratton VA Medical Center (hereafter referred to as the Stratton VA or simply the VA), located at 113 Holland Ave., Albany NY 12208, has a requirement for valet parking services for Veteran patients to help alleviate parking congestion and facilitate smoother parking activity.

The Contractor shall be required to furnish all necessary and appropriate labor, supervision, materials, equipment, and supplies to provide Valet Parking Services in accordance with the terms and conditions of the resulting contract and the specifications and requirements herein.

The period of performance for the resulting Firm-Fixed-Price Contract will be a 1-year base with four subsequent 1-year options.

The base year is anticipated to be October 15, 2019 through October 14, 2020.

The VA intends to make an award at least 30 days prior to the start of the period of performance. The contractor will have 30 days after the contract’s effective date in which to set up operations, finalize staff requirements (including Government-administered background investigations), etc. At the end of this 30-day period, full operations shall commence. If award is made more than 30 days prior to October 15, 2019, the Contractor shall commence operations on October 15, 2019.

2. GENERAL CONTRACTOR RESPONSIBILITIES:

The Contractor shall be required to furnish all necessary and appropriate labor, supervision, materials, equipment, and supplies to provide Valet Parking Services in accordance with the terms and conditions of the resulting contract and the specifications and requirements, contained herein. The Contractor shall be required to:

1. Provide VA approved valet claim checks, securing keys, parking, delivering, and directing certain valet vehicles to and from the valet greeting area.

1. Set-up the valet staging area, locking key cabinet(s), safety cones, signs and other supplies, materials and/or miscellaneous items necessary to operate and manage the valet services.

1. Provide and install signage as required herein.

1. Provide an appropriate number of experienced, fully trained and professional valet parking attendants and an on-site supervisor to meet the demand for valet parking services.

1. Constantly assess VA parking situation taking into consideration all parking spaces available in order to adjust the level of service and personnel required to perform in accordance with the terms of the contract without exceeding the required wait time to valet park and retrieve vehicles.

1. Provide parking and traffic control recommendations as deemed appropriate and necessary to provide quality services.

The contractor’s valet plan shall be approved by the VA prior to implementation. The contractor’s valet plan shall include all labor, materials, signage (content and placement), supervision, equipment, and services to provide consistent, responsive, secure, and efficient valet parking operations in accordance with the terms and conditions herein.

The contractor shall provide at least two signs, three feet by three feet in size, on which NO TIPPING is printed legibly. Handwritten signs are not permitted. This sign may also include valet instructions, but NO TIPPING will be emphasized via bold text, underline, large text, etc. The COR will approve signs content and placement before being displayed. The sign will be presented on or near the valet station where patient keys are kept.

A strict no-tipping policy will be enforced under this contract. The contractor is permitted to suggest that customers offering tips leave positive feedback in the feedback box in lieu of the tip.

Contractor personnel shall not make unsolicited suggestions to leave positive feedback in any other scenario.

3. REQUIRED VALET PROCEDURES:

The contractor shall greet all vehicles that approach the designated valet pickup area, excluding busses, VA transportation vehicles, employees, vendors, or other contractors conducting business at the VA. All greeted vehicles shall be stopped by the contractor employee and asked for Veteran Identification.

If the vehicle contains a first-time Veteran patient with no identification, the valet will park the patient's car following their established procedure. However, the license plate number, state, and make of the car will be recorded and submitted as part of the monthly report submitted by the contractor as noted below.

The Veteran patient shall be provided with a claim check that contains at a minimum a unique identification number and the current date. This claim check must be presented to the patient before the contractor enters the patient's vehicle for valet parking.

The contractor will remind patients before entering their vehicle that all valuables should be removed from the vehicle or stored out of sight.

All valet parked vehicles will be locked completely, and all windows, doors, sunroofs, or other openings will be closed and locked.

All keys from valet parked vehicles shall be tagged or otherwise identified with the unique identifier given to the Veteran patient on their claim check and stored in some form of lockable container controlled by the contractor. This container will be monitored throughout the workday by contractor staff and shall never be left unlocked and unattended. At the end of each day, all keys must be returned to the vehicle owners whether or not they have picked up their vehicles.

Returned cars will be delivered to the Veteran patients with the engine running, positioned for easy entry within a reasonable (within three car widths) distance to the hospital entrance or valet check-in area. The contractor shall not leave idling returned vehicles unattended and will ensure that only the patient who has provided the claim check is allowed entry into the driver's seat of the vehicle. The contractor will not block exit traffic from the hospital's main entrance for self-parked vehicles or patients and shall adjust the placement of returned vehicles as necessary to facilitate smooth operations.

No food, beverages, cigarettes, or outside debris may be brought into, consumed in, or left in Veteran patient vehicles.

The contractor may set up cones, rope, staging areas, or other approved items as approved by the COR. However, there shall be no plans to re-stripe or otherwise mark existing parking lot lines. Requests for re-striping or alteration of Government property during contract performance shall be submitted in writing to the COR.

The contractor may park vehicles in any physical configuration within the designated lot provided their operations do not impact other parking activity at the Medical Center. The contractor shall not exceed their designated space, block traffic routes with personnel or valet parked vehicles, etc.

The contractor may be directed to, or may request to, relocate or modify their operations as necessary, or at the COR's direction, to maintain efficient day-to-day parking operations. The Contractor shall modify operations as directed by the VA when changes to the traffic patterns are needed to accommodate construction, or other unforeseen conditions, and shall continue providing service within the guidelines of this contract.

In inclement weather, the contractor shall brush snow from the windshield and/or back and side windows of returned vehicles as necessary for safe operation. Additionally, contractor staff shall be equipped with umbrellas that will be used to shield customers from precipitation during periods of inclement weather. Contractor staff shall escort customers to their idling vehicles under these umbrellas when deemed appropriate, when indicated by the COR, or by request of the customer. Snow brushes and umbrellas shall be provided by the contractor.

4. PATIENT ASSISTANCE:

Valet parking attendants shall be required to assist parking patrons getting in and out of their vehicles as well as assist with removal of wheelchairs, walkers, carts and/or personal medical equipment from vehicles only if requested. Valet parking attendants shall provide minimal assistance but shall not be required to lift or pick up patients in and out of their vehicles. The contractor’s staff will provide reasonable assistance to Veterans from the vehicle to the Medical Center lobby when requested. Parking patrons shall be treated courteously and with respect at all times. Parking attendants shall drive slowly and cautiously, paying attention to pedestrian traffic.

In instances of a medical emergency or if complex physical assistance is required, the contractor Supervisor shall be notified, and VA staff assistance will be summoned immediately.

5. WAIT TIMES:

No patient shall wait longer than 10 minutes to have their vehicle valet parked or retrieved at any time during performance of this contract. This shall include periods of inclement weather when the COR has not allowed the contractor to cease operations.

The 10-minute period begins as soon as the vehicle queues itself into the valet staging area, and performance is complete when the vehicle has been processed and driven out of the queue area by the contractor.

The 10-minute retrieval period begins as soon as the Veteran patient queues themselves into the retrieval line and is complete as soon as the patient is presented their idling vehicle.

6. INELIGIBLE VEHICLES:

The contractor shall provide valet parking to all patient vehicles, excluding those that are ineligible for valet parking or that request self-parking. Ineligible vehicles include:

a. Vehicles modified to accommodate a specific disability for the driver that cannot be operated without additional training

b. Vehicles that will not fit into a standard parking space

c. Vehicles that are not occupied by Veteran patients coming to the facility for direct care

d. Vehicles whose occupants require special care when entering or exiting their vehicle

e. Vehicles that lack a State inspection sticker, functional seat belt, or are otherwise unsafe to drive

f. Vehicles that do not have fully functioning doors, windows, or locks

If there is a dispute about whether or not a vehicle is eligible for valet parking, the contractor shall contact the COR for a final determination.

7. CONTRACTOR VALET STAFF:

The Contractor shall provide bonded, fully trained, experienced parking attendants who possess a valid NEW YORK State Driver’s License, be legal residents or U.S. citizens and be fluent in the English language. Contractor personnel shall be at least 18 years of age, have no criminal history, and be able to perform all general duties, functions, and activities as required. Evidence of staff qualifications shall be provided to the VA upon request.

The Contractor is expected to enforce reasonable standards of employee conduct. A pleasant, courteous demeanor is required at all times. Sexual harassment; discrimination in violation of federal law; foul language; negative comments directed towards Veterans, patients, or any other visitors to the facility; or any other generally unacceptable behavior will not be tolerated.

The Contractor staff shall be clean and well-kept at all times. Good hygiene practices shall be enforced by the contractor’s Supervisor, including a professional appearance in dress and hairstyle. Contractor staff shall be able to properly operate all normal transmission types, read all standard speedometers, and operate all aspects of commercially available vehicles.

The contractor is expected to perform with the utmost attention to customer service at all times. Consideration should be given to the mission of the VA and the status and composition of its Veteran patients and clients. The contractor is expected to act as part of a team of linked disciplines and departments whose goal is to work together in providing compassionate care and service to Veterans, their dependents, and their families.

The Contractor shall be responsible for providing a facility orientation to all valet parking attendants and offer a training program on security, patient privacy, safety, emergency procedures, accidents/injuries and communication with Medical Center staff. The Contractor shall maintain documentation certifying that all employees assigned to the contract have received the aforementioned training. If deemed necessary by the Government, additional training shall be offered at the Stratton VA Medical Center and scheduled on a mutually agreeable date in coordination with the COR.

The VA may require that a contractor employee be removed from performance of the contract when in the best interest of the VA.

The Contractor shall implement a personnel background investigation process of their own prior to hiring staff to perform under this contract. At a minimum, this process will mandate a check of the employee's driving record, a drug screen, and a check of the employee's criminal record. The results of these background investigations shall be made available to the Contracting Officer or COR upon request. No contractor employees will be exempt from this requirement.

All contractor employees to provide services shall be screened by the VA (as described in the Background Screening section below) after award.

NOTE: 52.222-17, Nondisplacement of Qualified Workers (E.O. 13495) is applicable to this Service Contract.

8. UNIFORMS:

The Contractor shall be required to provide uniforms for all valet parking staff performing under this contract. Uniforms shall include the identification of the Contractor by company name and employee name. Uniforms must be consistent in style and color and shall be worn at all times during performance of the contract. The uniform style shall be approved by the COR prior to contract implementation. A different, more formal uniform must be provided for the Supervisor to ensure he is easily visually identified. Uniform styles will be approved by the COR before performance on this contract begins. Uniforms must always be cleaned, pressed, and neat and professional in appearance. The CO will provide the final authority over any disagreements regarding uniforms or physical appearance of contractor staff.

The VA ID Card may be used for photo ID, but the contractor is encouraged to distribute their own Photo ID as well. Valet staff must visibly display their ID badges at all times.

9. PERSONNEL BACKGROUND SCREENING:

In accordance with VHA Directive 0710 all Contractor personnel providing services under this contract shall be the subject to a background screening and must receive favorable adjudication from the VA prior to contract performance. The level of screening for this contract is: Tier 1 – Low Risk (NACI). Any employee whose background investigation yields unfavorable results shall be removed immediately from performance under this contract. In the event the screening is not completed prior to contract performance, the Contractor shall be responsible for the actions of those individuals performing under the contract.

The Contractor shall be required to furnish all applicable employee information required to conduct the investigation, such as, but not limited to, the name, address, date of birth, place of birth, occupation, and social security number of Contractor personnel. The VA shall provide all the necessary instructions and guidance for submission of the documents required to conduct the background investigation.

Contractor is responsible for all costs associated with the background investigations (currently approximately $419.00 per investigation).

Because Government-initiated background investigations are mandated under this contract, the contractor shall have an adequate pool of available employees — either working or potential — to complete the Tier 1 NACI-level background investigation. Lead time for background investigations will NOT be an adequate excuse for failure to meet performance standards or established staffing levels.

The Contractor may be required to provide documentation of a recent (within 3 months) negative purified protein derivative (PPD) skin test for all personnel performing on-site at the VA.

10. DESIGNATED VALET PARKING LOTS:

The current valet lot and spaces are identified on the attached site map. The Valet Drop off area is indicated on the map as well. The VA set aside approximately 43 standard parking spaces for valet use only. The contractor is required to maximize the space in the provided lot in order to provide continuous service.

11. ESTIMATED VOLUME:

Historically, approximately 110 to 175 cars per day have used valet service at the Stratton VA. Actual usage will fluctuate and should be expected to periodically increase.

The busiest days at the Stratton VA have been Mondays, Tuesdays and Wednesdays with the busiest times 8:00AM to 11:00AM and 1:30PM to 3:30 PM.

The contractor is responsible for providing and maintaining adequate staffing in order to adhere to the terms and conditions herein. The resulting contract shall be firm-fixed-price which is not subject to any adjustment on the basis of the contractor’s cost experience in performing the contract.

12. HOURS OF OPERATION:

Valet services shall be available from 7:30 am to 5:00 pm Monday through Friday, excluding Federal Holidays and any other day specifically declared by the President of the United States to be a Federal Holiday. The Contractor shall adjust the level of valet parking staff as necessary to ensure an efficient operation. If deemed necessary by the Government, the hours of operation may be periodically adjusted based upon volume and demand.

Contract staff may arrive earlier and stay later as necessary to set up or take down equipment, signage, etc. A designated contractor’s Supervisor (further defined herein) shall be on-site during any performance under this contract.

13. NATIONAL HOLIDAYS:

Listed below are the ten national holidays:

When a holiday falls on a Sunday, the following Monday shall be observed as a legal holiday by U.S. Government agencies. When a holiday falls on a Saturday, the preceding Friday shall be observed as a legal holiday by U.S. Government agencies. Also included would be any other day specifically declared by the President of the United States as a National Holiday.

14. CONTRACTOR’S ON-SITE SUPERVISOR:

The Contractor shall supply at least one supervisor physically located at the Albany VA during all hours of performance of contracted duties. Responsibilities include, but are not limited to:

a. Act as the primary point of contact for all performance oversight, customer concerns, complaints, questions, or other issues. Non-supervisory contractor staff should be trained to refer these types of issues directly to the Supervisor who will be in frequent contact with the COR.

b. Coordinating work, special events that may impact parking, and any other relevant information on a day-to-day basis with the COR. The Supervisor is the first line of contact between the Government and the contractor.

c. Maintaining a sign-in sheet tracking the hours worked by contractor staff. This data shall be included on the monthly report prepared by the Supervisor.

d. The supervisor must be on-site, in person, every day while services are performed under this contract. In the event that the Supervisor will be absent from work, the COR must be notified, and a designee shall be named by the contractor who will perform these duties.

A monthly schedule shall be presented in advance to the COR showing the shifts and valet staff who will perform contract services for the upcoming period. The Contractor Supervisor will maintain a sign-in/sign-out sheet that employees will use to record their attendance and timeliness. Discipline and tracking of shifts and punctuality is the responsibility of the Contractor's Supervisory employee. The contractor employee tracking sheet shall be primarily used to monitor who is in the facility for security purposes but shall be provided to the COR upon request.

15. REQUIRED REPORTING:

A monthly required report shall be submitted to the COR and shall include:

a. A breakdown of each contractor employee who performed work under this contract for the month, with dates, times, etc. tracked. Total monthly hours for each employee should be tabulated.

b. A full report of any personnel incidents during the month. This shall include patient incidents, a record of absent or tardy employees, confrontations with patients, etc.

c. A detailed breakdown of any vehicular accidents, property damage, lost keys, vandalism, etc. This section shall include license plate numbers, vehicle color/make/model, description of damage, and a resolution or the status of the outstanding issue.

d. Suggestions, miscellaneous, or other information for the official review of the COR.

e. Data on the number of vehicles parked per day, week and month, and other data as requested by the COR.

16. COR MEETINGS:

The Contractor’s Supervisor shall meet with the COR monthly to provide and discuss the required report.

The date of the meetings will be mutually scheduled by the COR and Contractor’s Supervisor. At any time, the COR may request a current report or any component thereof within one business week.

Whether during or outside of the regular meetings, the Contractor’s Supervisor, upon request, shall meet briefly with the COR to discuss perceived comments or concerns on behalf of the VA, make suggestions, or otherwise open dialogue about contract performance.

17. GOVERNMENT RESPONSIBILITIES:

Snow removal from the pavement in the provided contractor lot space will be performed by the VA.

At his/her discretion, the COR may elect to suspend or cancel valet operations due to inclement weather or other factors. Advance notice will be provided to the contractor’s Supervisor when possible.

In the event that services are cancelled or suspended midday, or without advance notice, due to inclement weather, contractor staff are to be on-site throughout their normally scheduled hours, and shall resume operations if instructed to do so.

18. INSURANCE REQUIREMENTS:

The contractor shall be required to provide copies of the following:

1. The contractor shall be required to comply with Federal and State Workers Compensation and liability insurance. Reference FAR clause 52.228-5-Insurance and Subpart 28.307-2-Liability.

1. Prior to contract award, the Contractor shall furnish to the Contracting Officer certification from the insurance company indicating that the coverage has been obtained and that it may not be changed or cancelled without guaranteed thirty (30) day notice to the Contracting Officer. New certifications shall be furnished at least thirty (30) days prior to the expiration date of the current insurance policy.

1. Garage Keepers Liability (Auto) $125,000 per location

1. Umbrella Liability $5,000,000 per occurrence

1. Evidence of insurance required herein as well as in solicitation provisions or contract clauses.

19. SAFETY & SECURITY CONCERNS:

The Albany Stratton VA is under the exclusive jurisdiction of federal law enforcement authorities. The contractor shall immediately contact the VA police regarding any questions or information pertaining to any potential or actual threats against the safety and security of people or facilities on VA grounds, potential or actual criminal offenses on VA grounds, vehicle accidents on VA grounds, or any other incidents involving people, property or facilities on VA grounds.

The contractor shall monitor access to and use of the valet parking area. The VA Police will not enforce this contract's valet parking provisions. In the event of any incident, the contractor shall alert the VA Police (e.g., injured or lost patient, safety issue, traffic accident, etc.) including a brief narrative of the incident, the VA staff who were consulted and the contractor employee(s) involved. This shall be provided immediately, upon request of VA.

20. CLAIMS/DAMAGE:

The Contractor shall be completely liable for all claims for personal injury, damage or loss of property related to the performance of this contract. All vehicle damage claims brought to the attention of the Contractor shall be immediately investigated, and validated claims shall be processed for settlement. The Contractor shall immediately notify the VA of any claims and complaints, regardless of form or method of complaint, received. The VA assumes no responsibility for such claims.

Any claims of damage or missing/stolen property involving patient/customer’s vehicles shall be the responsibility of the Contractor. This includes lost keys. All claims shall be directed to and handled by the Contractor supervisor who shall immediately notify the COR. Corrective actions to resolve all claims shall commence immediately. All claims shall be addressed by the Contractor in a timely manner. All vehicle accidents or theft claims should be immediately reported to the VA Police for investigation.

21. CUSTOMER FEEDBACK BOX:

The contractor shall provide a locked metal box, with a letter-sized slit on the top for insertion of customer feedback cards. The contractor shall also provide customer feedback forms with their company letterhead clearly printed. The forms shall provide a space for written customer feedback as well as checkboxes to indicate the customer's level of satisfaction with the service provided. These forms will be kept fully stocked at all times.

The contents of this box shall be accessible to the COR and the contractor Supervisor only, and shall remain locked throughout daily performance. The contractor may not discourage any customer from leaving feedback in this box. The contractor may ensure that only feedback written on contractor-provided feedback forms is inserted into the box. The COR will approve the layout and formatting of feedback forms before their use.

B.3 PRICE SCHEDULE

ITEM INFORMATION

Stratton VA Medical Center Valet Services Contract Period: Base Year:

Stratton VA Medical Center Valet Services Contract Period: Option 1

Stratton VA Medical Center Valet Services Contract Period: Option 2

Stratton VA Medical Center Valet Services Contract Period: Option 3

Stratton VA Medical Center Valet Services Contract Period: Option 4

GRAND TOTAL

SECTION C - CONTRACT CLAUSES

ADDENDUM to FAR 52.212-4 CONTRACT TERMS AND CONDITIONS—COMMERCIAL ITEMS Clauses that are incorporated by reference (by Citation Number, Title, and Date), have the same force and effect as if they were given in full text. Upon request, the Contracting Officer will make their full text available.

The following clauses are incorporated into 52.212-4 as an addendum to this contract:

C.1 52.252-2 CLAUSES INCORPORATED BY REFERENCE (FEB 1998)

This contract incorporates one or more clauses by reference, with the same force and effect as if they were given in full text. Upon request, the Contracting Officer will make their full text available. Also, the full text of a clause may be accessed electronically at this/these address(es):

http://www.acquisition.gov/far/index.html http://www.va.gov/oal/library/vaar/

(End of Clause)

C.2 52.217-8 OPTION TO EXTEND SERVICES (NOV 1999)

The Government may require continued performance of any services within the limits and at the rates specified in the contract. These rates may be adjusted only as a result of revisions to prevailing labor rates provided by the Secretary of Labor. The option provision may be exercised more than once, but the total extension of performance hereunder shall not exceed 6 months. The Contracting Officer may exercise the option by written notice to the Contractor within 30 days.

(End of Clause)

C.3 52.217-9 OPTION TO EXTEND THE TERM OF THE CONTRACT (MAR 2000)

(a) The Government may extend the term of this contract by written notice to the Contractor within 30 days; provided that the Government gives the Contractor a preliminary written notice of its intent to extend at least 60 days before the contract expires. The preliminary notice does not commit the Government to an extension.

(b) If the Government exercises this option, the extended contract shall be considered to include this option clause.

(c) The total duration of this contract, including the exercise of any options under this clause, shall not exceed five (5) years.

(End of Clause)

C.4 52.228-5 INSURANCE—WORK ON A GOVERNMENT INSTALLATION (JAN 1997)

(a) The Contractor shall, at its own expense, provide and maintain during the entire performance of this contract, at least the kinds and minimum amounts of insurance required in the Schedule or elsewhere in the contract.

(b) Before commencing work under this contract, the Contractor shall notify the Contracting Officer in writing that the required insurance has been obtained. The policies evidencing required insurance shall contain an endorsement to the effect that any cancellation or any material change adversely affecting the Government's interest shall not be effective—

(1) For such period as the laws of the State in which this contract is to be performed prescribe; or

(2) Until 30 days after the insurer or the Contractor gives written notice to the Contracting Officer, whichever period is longer.

(c) The Contractor shall insert the substance of this clause, including this paragraph (c), in subcontracts under this contract that require work on a Government installation and shall require subcontractors to provide and maintain the insurance required in the Schedule or elsewhere in the contract. The Contractor shall maintain a copy of all subcontractors' proofs of required insurance, and shall make copies available to the Contracting Officer upon request.

(End of Clause)

C.5 SUPPLEMENTAL INSURANCE REQUIREMENTS

In accordance with FAR 28.307-2 and FAR 52.228-5, the following minimum coverage shall apply to this contract:

(a) Workers' compensation and employers liability: Contractors are required to comply with applicable Federal and State workers' compensation and occupational disease statutes. If occupational diseases are not compensable under those statutes, they shall be covered under the employer's liability section of the insurance policy, except when contract operations are so commingled with a Contractor's commercial operations that it would not be practical to require this coverage. Employer's liability coverage of at least $100,000 is required, except in States with exclusive or monopolistic funds that do not permit workers' compensation to be written by private carriers.

(b) General Liability: $500,000.00 per occurrences.

(c) Automobile liability: $200,000.00 per person; $500,000.00 per occurrence and $100,000.00 property damage.

(d) The successful bidder must present to the Contracting Officer, prior to award, evidence of general liability insurance without any exclusionary clauses for asbestos that would void the general liability coverage.

(End of Clause)

C.6 VAAR 852.203-70 COMMERCIAL ADVERTISING (MAY 2018)

The Contractor shall not make reference in its commercial advertising to Department of Veterans Affairs contracts in a manner that states or implies the Department of Veterans Affairs approves or endorses the Contractor’s products or services or considers the Contractor’s products or services superior to other products or services.

(End of Clause) C.7 VAAR 852.219-10 VA NOTICE OF TOTAL SERVICE-DISABLED VETERAN-OWNED SMALL BUSINESS SET-ASIDE (JUL 2016)(DEVIATION)

(a) Definition. For the Department of Veterans Affairs, “Service-disabled veteran-owned small business concern or SDVSOB”:

(1) Means a small business concern:

(i) Not less than 51 percent of which is owned by one or more service-disabled veterans or, in the case of any publicly owned business, not less than 51 percent of the stock of which is owned by one or more service-disabled veterans or eligible surviving spouses (see VAAR 802.201 Surviving Spouse definition);

(ii) The management and daily business operations of which are controlled by one or more service-disabled veterans (or eligible surviving spouses) or, in the case of a service-disabled veteran with permanent and severe disability, the spouse or permanent caregiver of such veteran;

(iii) The business meets Federal small business size standards for the applicable North American Industry Classification System (NAICS) code identified in the solicitation document;

(iv) The business has been verified for ownership and control pursuant to 38 CFR 74 and is so listed in the Vendor Information Pages database, (https://www.vip.vetbiz.gov); and

(v) The business will comply with subcontracting limitations in 13 CFR 125.6, as applicable

(2) “Service-disabled veteran” means a veteran, as defined in 38 U.S.C. 101(2), with a disability that is service-connected, as defined in 38 U.S.C. 101(16).

(b) General.

(1) Offers are solicited only from verified service-disabled veteran-owned small business concerns. Offers received from concerns that are not verified service-disabled veteran-owned small business concerns shall not be considered.

(2) Any award resulting from this solicitation shall be made to a verified service-disabled veteran-owned small business concern.

(c) Agreement. A service-disabled veteran-owned small business concern agrees that in the performance of the contract, the concern will comply with the limitation on subcontracting requirements in 13 CFR §125.6.

(d) A joint venture may be considered a service-disabled veteran owned small business concern if the joint venture complies with the requirements in 13 CFR 125.15, provided that any reference therein to SDVO SBC is to be construed to apply to a VA verified SDVOSB as appropriate.

(e) Any service-disabled veteran-owned small business concern (non-manufacturer) must meet the requirements in FAR 19.102(f) of the Federal Acquisition Regulation to receive a benefit under this program.

(End of Clause) C.8 VAAR 852.219-74 LIMITATIONS ON SUBCONTRACTING—MONITORING AND COMPLIANCE (JUL 2018)

(a) This solicitation includes VAAR 852.219-10 VA Notice of Total Service- Disabled Veteran-Owned Small Business Set-Aside.

(b) Accordingly, any contract resulting from this solicitation is subject to the limitation on subcontracting requirements in 13 CFR 125.6, or the limitations on subcontracting requirements in the FAR clause, as applicable. The Contractor is advised that in performing contract administration functions, the Contracting Officer may use the services of a support contractor(s) retained by VA to assist in assessing the Contractor's compliance with the limitations on subcontracting or percentage of work performance requirements specified in the clause. To that end, the support contractor(s) may require access to Contractor's offices where the Contractor's business records or other proprietary data are retained and to review such business records regarding the Contractor's compliance with this requirement.

(c) All support contractors conducting this review on behalf of VA will be required to sign an “Information Protection and Non-Disclosure and Disclosure of Conflicts of Interest Agreement” to ensure the Contractor's business records or other proprietary data reviewed or obtained in the course of assisting the Contracting Officer in assessing the Contractor for compliance are protected to ensure information or data is not improperly disclosed or other impropriety occurs.

(d) Furthermore, if VA determines any services the support contractor(s) will perform in assessing compliance are advisory and assistance services as defined in FAR 2.101, Definitions, the support contractor(s) must also enter into an agreement with the Contractor to protect proprietary information as required by FAR 9.505-4, Obtaining access to proprietary information, paragraph (b). The Contractor is required to cooperate fully and make available any records as may be required to enable the Contracting Officer to assess the Contractor's compliance with the limitations on subcontracting or percentage of work performance requirement.

(End of Clause)

C.9 VAAR 852.228-71 INDEMNIFICATION AND INSURANCE (MAR 2018)

(a) Indemnification. The Contractor expressly agrees to indemnify and save the Government, its officers, agents, servants, and employees harmless from and against any and all claims, loss, damage, injury, and liability, however caused, resulting from, arising out of, or in any way connected with the performance of work under this contract. Further, it is agreed that any negligence or alleged negligence of the Government, its officers, agents, servants, and employees, shall not be a bar to a claim for indemnification unless the act or omission of the Government, its officers, agents, servants, and employees is the sole, competent, and producing cause of such claims, loss, damage, injury, and liability. At the option of the Contractor, and subject to the approval by the Contracting Officer, insurance coverage may be employed as guaranty of indemnification.

(b) Insurance. Satisfactory insurance coverage is a condition precedent to award of this contract. In general, a successful bidder must present satisfactory evidence of full compliance with State and local requirements, or those below stipulated, whichever are the greater. More specifically, workers’ compensation and employer’s liability coverage will conform to applicable State law requirements for the service defined, whereas general liability and automobile liability of comprehensive type shall, in the absence of higher statutory minimums, be required in the amounts per vehicle used of not less than $200,000 per person and $500,000 per occurrence for bodily injury and $100,000 per occurrence for property damage. State-approved sources of insurance coverage ordinarily will be deemed acceptable to the Department of Veterans Affairs, subject to timely certifications by such sources of the types and limits of the coverages afforded by the sources to the bidder.

(End of Clause)

C.10 VAAR 852.232-72 ELECTRONIC SUBMISSION OF PAYMENT REQUESTS (NOV 2018)

(a) Definitions. As used in this clause—

(1) Contract financing payment has the meaning given in FAR 32.001;

(2) Designated agency office means the office designated by the purchase order, agreement, or contract to first receive and review invoices. This office can be contractually designated as the receiving entity. This office may be different from the office issuing the payment;

(3) Electronic form means an automated system transmitting information electronically according to the accepted electronic data transmission methods and formats identified in paragraph (c) of this clause. Facsimile, email, and scanned documents are not acceptable electronic forms for submission of payment requests;

(4) Invoice payment has the meaning given in FAR 32.001; and

(5) Payment request means any request for contract financing payment or invoice payment submitted by the contractor under this contract.

(b) Electronic payment requests. Except as provided in paragraph (e) of this clause, the contractor shall submit payment requests in electronic form. Purchases paid with a Government-wide commercial purchase card are considered to be an electronic transaction for purposes of this rule, and therefore no additional electronic invoice submission is required.

(c) Data transmission. A contractor must ensure that the data transmission method and format are through one of the following:

(1) VA’s Electronic Invoice Presentment and Payment System at the current website address provided in the contract.

(2) Any system that conforms to the X12 electronic data interchange (EDI) formats established by the Accredited Standards Center (ASC) and chartered by the American National Standards Institute (ANSI).

(d) Invoice requirements. Invoices shall comply with FAR 32.905.

(e) Exceptions. If, based on one of the circumstances in this paragraph (e), the Contracting Officer directs that payment requests be made by mail, the Contractor shall submit payment requests by mail through the United States Postal Service to the designated agency office. Submission of payment requests by mail may be required for—

(1) Awards made to foreign vendors for work performed outside the United States;

(2) Classified contracts or purchases when electronic submission and processing of payment requests could compromise the safeguarding of classified or privacy information;

(3) Contracts awarded by contracting officers in the conduct of emergency operations, such as responses to national emergencies;

(4) Solicitations or contracts in which the designated agency office is a VA entity other than the VA Financial Services Center in Austin, Texas; or

(5) Solicitations or contracts in which the VA designated agency office does not have electronic invoicing capability as described above.

(End of Clause)

C.11 VAAR 852.237-70 CONTRACTOR RESPONSIBILITIES (APR 1984)

The contractor shall obtain all necessary licenses and/or permits required to perform this work. He/she shall take all reasonable precautions necessary to protect persons and property from injury or damage during the performance of this contract. He/she shall be responsible for any injury to himself/herself, his/her employees, as well as for any damage to personal or public property that occurs during the performance of this contract that is caused by his/her employees fault or negligence, and shall maintain personal liability and property damage insurance having coverage for a limit as required by the laws of the State of New York. Further, it is agreed that any negligence of the Government, its officers, agents, servants and employees, shall not be the responsibility of the contractor hereunder with the regard to any claims, loss, damage, injury, and liability resulting there from.

(End of Clause)

C.12 VAAR 852.270-1 REPRESENTATIVES OF CONTRACTING OFFICERS (JAN 2008)

The contracting officer reserves the right to designate representatives to act for him/her in furnishing technical guidance and advice or generally monitor the work to be performed under this contract. Such designation will be in writing and will define the scope and limitation of the designee's authority. A copy of the designation shall be furnished to the contractor.

(End of Clause) C.13 VAAR 852.271-70 NONDISCRIMINATION IN SERVICES PROVIDED TO BENEFICIARIES (JAN 2008) The contractor agrees to provide all services specified in this contract for any person determined eligible by the Department of Veterans Affairs, regardless of the race, color, religion, sex, or national origin of the person for whom such services are ordered.