36C10B19Q0595-001.pdf

PRODUCT DESCRIPTION

DEPARTMENT OF VETERANS AFFAIRS

Nutrition & Food Services (120)

Michael E. DeBakey VA Medical Center (580) Houston, Texas

Computrition Automation Software and Licensing

Date: May 29, 2019

Michael E. DeBakey VAMC Nutrition and Food Services Menu Management Software TAC Number: TAC-56190

1.0 REQUIREMENTS

1.1 The mission of the Department of Veterans Affairs (VA), Office of Information & Technology (OI&T), Michael E. DeBakey VA Medical Center (VAMC) is to provide is to provide benefits and services to Veterans of the United States. In meeting these goals, OI&T strives to provide high quality, effective, and efficient Information Technology (IT) services to those responsible for providing care to the Veterans at the point-of-care as well as throughout all the points of the Veterans’ health care in an effective, timely and compassionate manner. VA depends on Information Management/Information Technology (IM/IT) systems to meet mission goals.

The Michael E. DeBakey VAMC, Nutrition and Food Services (NFS) Chief requires additional support to provide excellent patient care while maintaining sound business practices. In 2012, they identified the need to replace the Veterans Health Information Systems and Technology Architecture Menu Management System with software to provide Veterans with high quality food that meets patients’ expectations, improves customer service, guarantees patient safety, is in compliance with providers’ diet orders and allows effective cost analysis and production planning.

Computrition, Inc Hospitality Suite Software was selected in 2013 to provide the VA NFS facility at the Michael E. DeBakey VAMC software, licenses, project management, training, food data files, server hardware, and hardware and software support to establish an automated nutrition care management and food operation management system. The current task order is scheduled to end on September 20, 2019. VA requires the renewal of the Computrition software support.

1.2 Tasks under this product description shall be performed at the following location:

Michael E. DeBakey VAMC 2002 Holcombe Blvd.

Houston, TX 77030

1.3 The Government anticipates travel under this effort to perform the tasks associated with the effort. Include all estimated travel costs in your firm-fixed price line items.

These costs will not be directly reimbursed by the Government.

The total estimated number of trips in support of the tasks for this effort is X estimated at three days in duration for one traveler.

All travel must be approved prior to the trip by the Contracting Officer’s Representative

(COR).

1.4 In addition to supplying the required commodities the Contractor shall provide software support and maintenance services. This service provides remote Oracle database administration needs for each operation and includes 24x7x365 access to the

Certified Oracle Database Administrator (DBA) Staff. The Oracle database will reside on the existing software server or environment on the VA Network with all required security policies implemented. At a minimum, this Maintenance and support includes:

a. Periodic Performance Analysis

b. Oracle emergency support

c. Reporting and resolving all serious Oracle alert log messages

d. Proactive Database Management

e. Team Support from Professional DBAs

f. Oracle software upgrades and migrations

g. Backup and Recovery support

h. Monitoring of the database environment

i. Immediate response to any database emergency

j. Same Day response to any database non-emergency

k. Regular monitoring of daily maintenance jobs

l. Performs tuning and space optimization available on an as needed basis.

This software supports the facilities in meeting Joint Commission standards related to food safety and patient identification. The software also supports patient centered care initiatives as well as food production and inventory management.

The Contractor shall ensure that each software component is the latest version released by their manufacturer and shall include all field engineering/security changes and/or software updates.

1.5 The period of performance shall be shall be one (1) 12-month base period with four 12-month options for continued support.

1.6 In order to support this requirement, the following table (Table 1) lists the brand name Computrition commodities required:

Table 1

Item Number Description

Part Number

Base Year Qty

Option Year 1 Qty

Option Year 2 Qty

Option Year 3 Qty

Option Year 4 Qty

1.

Nutrition Care Management Select/Food Operations Management Site Fee (15 clients) 24010-SITE

1 1 1 1 1

2.

NCM/FOM

additional user licenses

204010-

ADD

15 15 15 15 15

3.

VistA Health Level 7 (HL-7) Interface Software Module

84210

1 1 1 1 1

4.

Oracle Database Administrator Remote Administration TECHBD

1 1 1 1 1

5.

Extended Interface Support (24/7) INF24

1 1 1 1 1

6.

Weekend Beeper Support NBEEPR

1 1 1 1 1

7.

Room Service Annual License (Site) 75010-SITE

1 1 1 1 1

8.

Room Service Annual License (12 clients) 75010-ADD

12 12 12 12 12

9.

Room Service Connect Annual License Site 42010

1 1 1 1 1

10.

Room Service Connect Annual License (12 Clients) 42010

12 12 12 12 12

11.

Single Sign On Initialization SSO20

12.

Single Sign On Annual License SSO10

1 1 1 1 1

13.

Single Sign On Implementation Fee SSO30

14.

FOM Tune Up On-Site and Website Training 67630

1.7 The Contractor shall provide the Contracting Officer’s Representative (COR) with Quarterly Progress Reports in electronic form in Microsoft Word and Project formats. The report shall include detailed instructions/explanations for each required data element, to ensure that data is accurate and consistent. These reports shall reflect data as of the last day of the preceding Quarterly.

The Quarterly Progress Reports shall cover all work completed during the reporting period and work planned for the subsequent reporting period. The report shall also identify any problems that arose and a description of how the problems were resolved. If problems have not been completely resolved, the Contractor shall provide an explanation including their plan and timeframe for resolving the issue. The report shall also include an itemized list of all Electronic and Information Technology (EIT) deliverables and their current Section 508 conformance status. It is expected that the Contractor will keep in communication with VA accordingly so that issues that arise are transparent to both parties to prevent escalation of outstanding issues.

Deliverables:

A. Quarterly Progress Report

1.8 Project Kick-off meeting

The Contractor shall conduct a Kick-Off Meeting within two weeks after contract award.

The Contractor shall provide minutes from the Kick-Off meeting to the Contracting Officers Representative (COR) and Contract Specialist (CS).

2.0 SECTION 508 NOTICE OF THE FEDERAL ACCESSIBILITY LAW AFFECTING

ALL INFORMATION AND COMMUNICATION TECHNOLOGY (ICT)

PROCUREMENTS (SECTION 508)

On January 18, 2017, the Architectural and Transportation Barriers Compliance Board (Access Board) revised and updated, in a single rulemaking, standards for electronic and information technology developed, procured, maintained, or used by Federal agencies covered by Section 508 of the Rehabilitation Act of 1973, as well as our guidelines for telecommunications equipment and customer premises equipment covered by Section 255 of the Communications Act of 1934. The revisions and updates to the Section 508-based standards and Section 255-based guidelines are intended to ensure that information and communication technology (ICT) covered by the respective statutes is accessible to and usable by individuals with disabilities.

2.1 SECTION 508 – INFORMATION AND COMMUNICATION TECHNOLOGY (ICT)

STANDARDS:

The Section 508 standards established by the Access Board are incorporated into, and made part of all VA orders, solicitations and purchase orders developed to procure ICT.

These standards are found in their entirety at: https://www.access-board.gov/guidelines-https://www.access-board.gov/guidelines-and-standards/communications-and-it/about-the-ict-refresh/final-rule/text-of-the-standards-and-guidelines and-standards/communications-and-it/about-the-ict-refresh/final-rule/text-of-the-standards-and-guidelines. A printed copy of the standards will be supplied upon request.

Federal agencies must comply with the updated Section 508 Standards beginning on January 18, 2018. The Final Rule as published in the Federal Register is available from the Access Board: https://www.access-board.gov/guidelines-and-standards/communications-and-it/about-the-ict-refresh/final-rule.

The Contractor shall comply with “508 Chapter 2: Scoping Requirements” for all electronic ICT and content delivered under this contract. Specifically, as appropriate for the technology and its functionality, the Contractor shall comply with the technical standards marked here:

E205 Electronic Content – (Accessibility Standard -WCAG 2.0 Level A and AA Guidelines)

E204 Functional Performance Criteria E206 Hardware Requirements E207 Software Requirements E208 Support Documentation and Services Requirements

2.2 COMPATABILITY WITH ASSISTIVE TECHNOLOGY

The standards do not require installation of specific accessibility-related software or attachment of an assistive technology device. Section 508 requires that ICT be compatible with such software and devices so that ICT can be accessible to and usable by individuals using assistive technology, including but not limited to screen readers, screen magnifiers, and speech recognition software.

2.3 ACCEPTANCE AND ACCEPTANCE TESTING

Deliverables resulting from this solicitation will be accepted based in part on satisfaction of the Section 508 Chapter 2: Scoping Requirements standards identified above.

The Government reserves the right to test for Section 508 Compliance before delivery.

The Contractor shall be able to demonstrate Section 508 Compliance upon Deliverables resulting from this solicitation will be accepted based in part on satisfaction of the Section 508 Chapter 2: Scoping Requirements standards identified above.

The Government reserves the right to test for Section 508 Compliance before delivery.

The Contractor shall be able to demonstrate Section 508 Compliance upon delivery.

Deliverable:

https://www.access-board.gov/guidelines-and-standards/communications-and-it/about-the-ict-refresh/final-rule/text-of-the-standards-and-guidelines https://www.access-board.gov/guidelines-and-standards/communications-and-it/about-the-ict-refresh/final-rule/text-of-the-standards-and-guidelines https://www.access-board.gov/guidelines-and-standards/communications-and-it/about-the-ict-refresh/final-rule https://www.access-board.gov/guidelines-and-standards/communications-and-it/about-the-ict-refresh/final-rule

A. Final Section 508 Compliance Test Results

3.0 INFORMATION TECHNOLOGY USING ENERGY-EFFICIENT PRODUCTS

Not applicable.

4.0 SHIPMENT OF SOFTWARE

Specific delivery details shall be obtained from the COR/POC after award. All software updates will be pushed to the server from the contractor. The below points of contact will coordinate all software update push requests in coordination with VA Region 2 COTS team.

Ship To and Mark For:

Primary: Alternate:

Name: Amanda Slover Name: Caroline Nelson Address: 2002 Holcombe Blvd. (120)

Houston, TX 77030 Address: 2002 Holcombe Blvd.(120)

Houston, TX 77030 Voice: 713-578-5427 or 713-794-7120 Voice: 713-578-5621 or 713-794-7120

Email: Amanda.Slover@va.gov Email: Caroline.Nelson@va.gov

5.0 INFORMATION SECURITY CONSIDERATIONS:

The Assessment and Authorization (A&A) requirements do not apply and a Security Accreditation Package is not required.

All VA sensitive information shall be protected at all times in accordance with local security field office System Security Plans (SSP’s) and Authority to Operate (ATO)’s for all systems/LAN’s accessed while performing the tasks detailed in this Product Description.

a. A prohibition on unauthorized disclosure: “Information made available to the contractor or subcontractor by VA for the performance or administration of this contract or information developed by the contractor in performance or administration of the contract shall be used only for those purposes and shall not be used in any other way without the prior written agreement of the VA.” See VA handbook 6500.6, Appendix C, paragraph 3.a.

b. A requirement for data breach notification: Upon discovery of any known or suspected security/privacy incidents, or any unauthorized disclosure of sensitive information, including that contained in system(s) to which the contractor/subcontractor has access, the contractor/subcontractor shall immediately and simultaneously notify the COR, the designated ISO, and Privacy Officer for the contract. The term “security incident” means an event that has, or could have, resulted in unauthorized access to, loss or damage to VA assets, or sensitive mailto:Amanda.Slover@va.gov mailto:Caroline.Nelson@va.gov information, or an action that breaches VA security procedures. See VA Handbook 6500.6, Appendix C, paragraph 6.a.

c. A requirement to pay liquidated damages in the event of a data breach: “In the event of a data breach or privacy incident involving SPI the contractor processes or maintains under this contract, the contractor shall be liable to VA for liquidated damages for a specified amount per affected individual to cover the cost of providing credit protection services to those individuals.” See VA handbook 6500.6, Appendix C, paragraph 7.a., 7.d.

d. A requirement for annual security/privacy awareness training: “Before being granted access to VA information or information systems, all contractor employees and subcontractor employees requiring such access shall complete on an annual basis either: (i) the VA security/privacy awareness training (contains VA security/privacy requirements) within 1 week of the initiation of the contract, or (ii) security awareness training provided or arranged by the contractor that conforms to VA’s security/privacy requirements as delineated in the hard copy of the VA security awareness training provided to the contractor. If the contractor provides their own training that conforms to VA’s requirements, they will provide the COR or CO, a yearly report (due annually on the date of the contract initiation) stating that all applicable employees involved in the VA’s contract have received their annual security/privacy training that meets VA’s requirements and the total number of employees trained. See VA Handbook 6500.6, Appendix C, paragraph 9.

e. A requirement to sign VA’s Rules of Behavior: “Before being granted access to VA information or information systems, all contractor employees and subcontractor employees requiring such access shall sign on annual basis an acknowledgement that they have read, understand, and agree to abide by VA’s Contractor Rules of Behavior which is attached to this contract.” See VA Handbook 6500.6, Appendix C, paragraph 9, Appendix D. Note: If a medical device vendor anticipates that the services under the contract will be performed by 10 or more individuals, the Contractor Rules of Behavior may be signed by the vendor’s designated representative. The contract must reflect by signing the Rules of Behavior on behalf of the vendor that the designated representative agrees to ensure that all such individuals review and understand the Contractor Rules of Behavior when accessing VA’s information and information systems.

6.0 POINT(S) OF CONTACT:

VA Program Manager:

Name: Caroline J. Nelson Address: Michael E. DeBakey VAMC

2002 Holcombe Blvd. (120) Houston, TX 77030

Voice: 713-578-5621 Email: caroline.nelson@va.gov

Contracting Officer’s Representative:

Name: Amanda K. Slover Address: Michael E. DeBakey VAMC

2002 Holcombe Blvd. (120) Houston, TX 77030

Voice: 713-578-5427 Email: Amanda.Slover@va.gov

Contracting Officer:

Name: David Sette Address: 23 Christopher Way

Eatontown, NJ 07724 Voice: 732-440-9711 Email: David.Sette@va.gov

Contract Specialist:

Name: Christine Keen-Deputy Address: 23 Christopher Way

Eatontown, NJ 07724 Voice: 732-440-9687 Email: Christine.Keen-Deputy@va.gov mailto:Sette@va.gov