36C10A18Q0022-00001004.docx
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- NCA Kiosk Installation and Maintenance Services
- Solicitation number
- 36C10A18Q0022
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36C10A18Q0022 00001 Attachment 04 - Solicitation QAs A00001.docx
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36C10A18Q0022 – NCA Kiosk IDIQ Solicitation Questions and Answers Outlined in this document are responses to questions received relative to the NCA Kiosk Installation and Maintenance Services (RFQ) 36C10A18Q0022. Please be advised that any information contained herein is for informational purposes only, is offered in response to specific questions posed by prospective Offerors, and is subject to change throughout the question and answer process. Accordingly, in the event that there is any discrepancy between the information contained within this document, any subsequent Question and Answer document(s), and/or the Solicitation, Offerors are hereby advised that the terms and conditions contained within the final Solicitation control. If indicated in the Question and Answers provided below, updated information will be incorporated into the Solicitation by an amendment to the Solicitation. Offerors are notified that all comments provided to the Government have been reviewed and considered by the Government but may not be specifically addressed herein.
QUESTIONS & ANSWERS 36C10A18Q0022 BATCH 1
1. PWS Section 5.2 – Page 9 Clear width in front of the kiosk at 6' minimum to allow for clear pedestrian and wheelchair access.
Clear length in front of the kiosk at 8' minimum to allow for clear pedestrian and wheelchair access.
| 1Q: | This requirement seems to relate to kiosk locations, not the kiosks themselves. |
| 1A: | This information is provided as a reference to ADA/ABA guidelines that any vendor should be aware of prior to performing installation services on site. Though placement of the kiosks shall be decided by VA, a vendor should be aware of these requirements and able to identify/report potential violations on site prior to installation. |
2. PWS Sections 5.2.1 and 5.2.2 – Pages 10-11
| 2Q: | Do the kiosk enclosures need to include any special shelving or bracketing for the VA-furnished laptops? |
| 2A: | Yes. The enclosure must include shelving or some method to support the VA-furnished laptops. |
3. Attachment 03 – Price List – CLINs 0003AA thru 0003AC and 0004AE thru 0004AF Replacement Parts and Installation for Replacement Parts.
| 3Q: | The parts are broken down by major component but the installation is only separated by CONUS or OCONUS. All items are set with a unit of JB. Installation costs vary greatly depending on what replacement part is involved. (i.e.: it costs more to ship a printer overnight than a Power Surge Protector). When submitting an invoice for a replacement part, will all replacement part installation fees be the same regardless of what part was replaced? |
| A: | Amendment A00001 incorporates changes to Attachment 03 – Price List to Add 4 additional CLINs to price the installation of each component individually. Please propose your price according to your technical approach. If your pricing approach incorporates the price of replacement parts into another required product or service e.g. “not separately priced”, please ensure your proposal clearly designates where the price for this service is included. |
4. PWS Section 5.2.1 – Page 10
| 4Q: | Subsection J requires construction of stainless steel with cast aluminum signage. Shall the entire enclosure be made of stainless steel, or just the user facing section? |
| 4A: | The entire enclosure shall be stainless steel. |
5. PWS Sections 5.2.1 and 5.2.2 – Page 10
| 5Q: | Do the thermal printers have a retract feature? |
| 5A: | No. The thermal printers do not have a retractable feature. |
6. PWS Sections 5.2.1 and 5.2.2 – Page 10
| 6Q: | Who puts paper in the kiosk when it runs out? Is this part of the maintenance? |
| 6A: | The VA cemetery staff is responsible for placing paper in the kiosk when it runs out. |
7. PWS Sections 5.2.1 and 5.2.2 – Page 10
| 7Q: | Who is responsible for the thermal paper when the 2 rolls are used up? |
| 7A: | The VA cemetery staff will purchase thermal paper as needed. |
8. PWS Sections 5.2.1 and 5.2.2 – Page 10
| 8Q: | How many pages does the kiosk print each month on average? |
| 8A: | The thermal paper is currently purchased in rolls of six. The quantity of paper used nationwide on a monthly basis is unknown. |
9. PWS Sections 5.2.1 and 5.2.2 – Page 10
| 9Q: | If the supplied Dell computer does not work who must take care of this? |
| 9A: | VA is responsible for the repair and/or replacement of the VA-furnished Dell computer. |
10. PWS Sections 5.2.1 and 5.2.2 – Page 10
| 10Q: | If we are responsible for the Dell computer and the software will we have extras so that in the event of a problem we are only switching out the computer, not fixing it in the field? |
| 10A: | The vendor is not responsible for the repair or replacement of the VA-furnished laptop. |
11. PWS Sections 5.2.1 and 5.2.2 – Page 10
| 11Q: | If the supplied software has an issue who must take care of this? |
| 11A: | The VA- supplied software is maintained by VA. |
12. PWS Sections 5.2.1 and 5.2.2 – Page 10
| 12Q: | Please confirm there is only a touch screen - no keyboard? |
| 12A: | See PWS Sections 5.2.1 subsection B and PWS Section 5.2.2 subsection B. |
13. PWS Section 5.2.2 – Page 11
| 13Q: | Subsection J. Underwriters Laboratories (UL) requirements state electronics should not be housed in wooden enclosure especially without grounding. Is there an exception to this safety requirement for this program? How are the kiosks grounded? |
| 13A: | Kiosks are grounded with surge protectors. |
14. PWS Section 5.2.2 – Page 10
| 14Q: | What is the current screen size of the monitors and aspect ratio? |
| 14A: | The touch screen fits inside the initial kiosk dimension which is 27 inches wide and 26 inches deep, normally the touch screens are estimated about 15 inches but the type of touch screen installed depends on the kiosk dimensions. |
15. PWS Section 5.2.2 – Page 10
| 15Q: | What is the touch technology of the current monitor? |
| 15A: | The touch screen technology is Elo touch systems, open framed screen, software installed for the touch screen to properly function. |
16. PWS Section 5.3.2 – Page 11
| 16Q: | Does the freestanding kiosk need to be secured to the floor? If yes, who will be responsible for preparing the different surfaces with appropriate hardware? |
| 16A: | No. The requirement is as stated in PWS Section 5.3.2. |
17. PWS Section 5.4 – Pages 12-13
| 17Q: | Will the winning vendor get a list of all contact of the site manager at the 104 locations, with their cell phone and Emails? |
| 17A: | No. All communication must be coordinated with the Contracting Officer’s Representative (COR), whose information will be provided upon award. |
18. PWS Section 5.2.1 – Page 10
| 18Q: | Subsection E. Will the government provide current GFE make/model for design functionality, use, sizing and locations of external ports? |
| 18A: | The manufacturer and model is as stated in the PWS section 5.2.1 Subsection E on page 10. |
19. PWS Section A1.0 – Page 21
| 19Q: | What are the admin requirements for the help desk persons? For example, clearance, certifications, specific equipment training etc. |
| 19A: | The contractor is responsible for determining the technical training necessary to meet the performance requirements for the task. Section 6.2 of the PWS, designates the position sensitivity and level of background investigation applicable for tasks in Sections 5.1 through 5.4. |
20. PWS Section A1.0 – Page 21
| 20Q: | What will installation and construction team requirements be? For example, clearance, certifications, specific equipment training etc. |
| 20A: | The contractor is responsible for determining the technical training necessary to meet the performance requirements for the task. Section 6.2 of the PWS, designates the position sensitivity and level of background investigation applicable for tasks in Sections 5.1 through 5.4. |
11/20/2017 2:52:00 PM
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