SOW_-_Canon_Scanners_and_Printers.docx

STATEMENT OF WORK

Maintenance for Canon Equipment

1. Service Locations

Location A:

Maintenance and Repair of Government Owned Canon Equipment Located at the Social Security Administration’s Security Records Center in Boyers, Pennsylvania

Location B:

Maintenance and Repair of Government Owned Canon Equipment Located at the Social Security Administration’s Metro West Facility in Baltimore, Maryland

2. Specific Requirements

Contractor shall provide preventive maintenance on all equipment two (2) times per year at six (6) month intervals.

Contractor shall respond to requests for corrective (repair) service within 16 business hours, during Principal Period of Maintenance as follows: Monday through Friday: 8:00 am – 4:30 pm, excluding Federal holidays.

Contractor shall provide all parts (excluding expendable and/or consumable parts listed below), labor, and travel for unlimited remedial service calls during the Principal Period of Maintenance and preventive maintenance (PM).

Service does not include the refinishing or replacement of external cosmetic parts, including chassis, housing, cabinets or cabinet parts.

All technicians shall be Canon certified. All exchanged parts and components shall be new or perform the same as new parts and components.

3. Supplies

Excluded Expendable and/or Consumable Parts:

Chemicals and supplies, including but not limited to, ink, toner, toner cartridges, developers, ribbons, drums, maintenance kits, certain fuser and heater rollers, blankets, covers, removable magnetic media, solvents hydraulic oils, lubricants, plates, wicks, sponges, lamps, knives, mirrors and other glass items.

4. Corrective Maintenance

Corrective Maintenance Calls

The Contractor shall provide corrective (repair) maintenance service to the government at no additional costs. The goal of corrective maintenance is for the Contractor to repair the equipment and get it back in working order within two business days of the service call.

Equipment Overhauls

In the event the equipment requires repairs due to use beyond the limits of the manufacturer’s specifications, excessive wear and tear, age, long-term use, excessive use or other similar causes, an overhaul, as determined by the contractor, may be required. Said overhauls are not included in the price. In such event an estimate of repairs shall be submitted by the contractor. The contractor shall not perform overhauls unless and until authorized by SSA.