270-15-0459_Attach_3_-_1_QASP.docx
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- Data Waiver and Processing Project Federal contract opportunity
- Solicitation number
- 270-15-0459
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Attachment 3 - QASP
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RFP No. 270-15-0459 Data Waiver Processing and Support Attachment III
Quality Assurance Surveillance Plan Task/Description
Performance Standard
Surveillance Method
Acceptable Quality Level (AQL)
Task 1:
Transfer of Activities
Task 1A:Startup at Beginning of Contract (Base Year)
Task 1B: Turnover at End of Contract (final option year)
Transfer of activities, materials and knowledge to contractor, without interruption of services provided to government
COR and CO monitoring; Deliverables, as per schedule.
1A.
a. Initial meetings are attended by contractor (100%) of the time.
b. Ensure receipt from the previous contractor or SAMHSA of all materials required to complete tasks by September 14th, 2015.
1B.
The Contractor shall provide, by the first (1st) business day of the ninth (9th) month of the final performance period one (1) electronic plan/process to transfer the project to the SAMHSA COR.
Task 2:
Establish and Maintain Work Plan
Task 2A: Meet with CSAT COR to Devise Preliminary Work Plan
Task 2B: Finalize Work Plan
Task 2D:
Prepare and Implement Draft and Final IT Plan
Task 2E: Prepare and Implement Draft and Final IT Security Plan
Contractor establishes and maintains work plan – to include IT and IT security plan.
Contractor establishes and maintains work plan – to include IT and IT security plan.
Deliverables, as per schedule and COR Monitoring.
Deliverables, as per schedule and COR Monitoring.
Deliverables, as per schedule and COR Monitoring.
2A.
(100%) attendance at all meetings with COR.
2B.
The preliminary work plan is to be submitted to the COR with 95% error free.
2D.
Within four (4) weeks of the EDOC, the Contractor shall prepare and deliver a comprehensive, detailed draft IT Plan. 95% error free.
2E.
Within four (4) weeks of the EDOC, the Contractor shall prepare and deliver a draft IT Security Plan.
95% error free.
Task 3:
Process and Track Practitioner Waiver Nominations and Registration Applications
Task 3A: Maintain and Upgrade Information Technology Plan.
Task 3B: Maintain and Upgrade Mechanisms to Respond to Public Inquiries
Task 3C: Maintain and Upgrade List-Serve Capability
Task 3D: Conduct Training of SAMHSA/CSAT staff
Task 3E: Reconciliation and Accuracy of Database
| Maintain and upgrade waiver processing systems, the ability to respond to public inquiries as well as upgrade List-Serve capabilities and e-blast capabilities. Train CSAT staff on system. |
| Deliverables, as per schedule and COR |
Monitoring 3A.
IT plan completed within two (2) weeks of work plan finalization.
3B.
COR requested data, to include ad hoc reports, are returned within four (4) hours of request (90%) of the time for first six months of contract and thereafter (95%) of the time and are accurate and comprehensive.
3C.
upgrade the electronic mail list serve system as directed by the COR.
3D.
The Contractor shall conduct one (1) training for up to 5 SAMHSA/CSAT staff users.
3E.
Contractor reconciliation with DEA registrant database shall be (90%) by the end of the first year and no less than (95%) reconciliation for the four option years.
Task 4:
Implement Program Enhancements (Option Years 1-4 only)
| Outreach activities |
| Deliverables and COR |
Monitoring
4. All letters; hand out material to accompany trainings as directed by COR
Contractor shall enhance Physician and Treatment Locator System and the ability to track physician specialties by (5%) in Option years 1-4, if exercised.
Task 5:
Government Performance and Results Act (GPRA)
| The contractor shall coordinate, collaborate and report, if necessary, with the GPRA Contractor |
| COR Monitoring |
| Contractor meets GPRA goals three (3) out of five (5) years. |
Task 6.
Submit Required Reports and Materials
Task 6A: Submit Monthly Progress Reports
Task 6B: Submit Annual Report/Final Report
| Submit Annual Report/Final Report |
| Deliverables and COR |
Monitoring
6. The Contractor shall prepare and submit a detailed monthly progress report to COR by the first (1st) of the month. 95 % error free.
6A.
Financial Report – (Invoices):
6B.
Annual report is submitted with no more the 2 revisions.
Overall Contract Management
| Contractor maintains high level of Quality Assurance, reliability responsiveness, customer service and provides services within budget. |
| COR and C.O./C.S. monitoring; Deliverables; internal customer feedback. |
| 90% customer |
Satisfaction.
File details come from the government source that posted it. Updated .