Focus Sales and Marketing Group, LLC

Julie Hamp, Deputy Director

Michigan.gov/MiProcurement

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STANDARD CONTRACT TERMS

If to State: If to Contractor:

Marta Moore Michigan Department of Corrections 206 E. Michigan Ave

Jeffrey Bennett President 33 Pinerock Drive

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Lansing, MI 48933 MDOC-Procurement@michigan.gov

Travelers Rest, SC 29690 864-918-0288 jbennett@focussmg.com

Contract Administrator. The Contract Administrator, or the individual duly authorized for each party, is the only person authorized to modify any terms of this Contract, and approve and

Contract Administrator

State: Contractor:

Marta Moore Michigan Department of Corrections 206 E. Michigan Ave Lansing, MI 48933 MooreM42@michigan.gov 517-241-3188

Jeffrey Bennett President 33 Pinerock Drive Travelers Rest, SC 29690 864-918-0288 jbennett@focussmg.com

State: Contractor:

Brian Rowell G. Robert Cotton Correctional Facility Rowellb1@michigan.gov 517-780-5069

Jessica Savoie Northern Regional Office SavoieJ1@michigan.gov 906-495-5045

Stacey Radka Jackson Regional Office RadkaS@michigan.gov 517-780-6795

Jeffrey Bennett President 33 Pinerock Drive Travelers Rest, SC 29690 864-918-0288 jbennett@focussmg.com

a. General Requirements. Contractor, at its sole expense, must maintain the insurance coverage as specified herein for the duration of the Term. Minimum limits may be satisfied by any combination of primary liability, umbrella or excess liability, and self-insurance coverage. To the extent damages are covered by any required insurance, Contractor waives all rights against the State for such damages. Failure to maintain required insurance does not limit this waiver.

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b. Qualification of Insurers. Except for self-insured coverage, all policies must be written by an insurer with an A.M. Best rating of A- VII or higher unless otherwise approved by DTMB Enterprise Risk Management.

c. Primary and Non-Contributory Coverage. All policies for which the State of Michigan is required to be named as an additional insured must be on a primary and non-contributory basis.

d. Claims-Made Coverage. If any required policies provide claims-made coverage, Contractor must:

(1) Maintain coverage and provide evidence of coverage for at least 3 years after the later of the expiration or termination of the Contract or the completion of all its duties under the Contract;

(2) Purchase extended reporting coverage for a minimum of 3 years after completion of work if coverage is cancelled or not renewed, and not replaced with another claims-made policy form with a retroactive date prior to the Effective Date of this Contract

e. Proof of Insurance

(1) Insurance certificates showing evidence of coverage as required herein must be submitted to DTMB-Riskmanagement@michigan.gov within 10 days of the contract execution date.

(2) Renewal insurance certificates must be provided on annual basis or as otherwise commensurate with the effective dates of coverage for any insurance required herein.

(3) Insurance certificates must be in the form of a standard ACORD Insurance Certificate unless otherwise approved by DTMB Enterprise Risk Management.

(4) All insurance certificates must clearly identify the Contract Number (e.g., notated under the Description of Operations on an ACORD form).

(5) The State may require additional proofs of insurance or solvency, including but not limited to policy declarations, policy endorsements, policy schedules, self-insured certification or authorization, and audited financial statements.

(6) In the event any required coverage is cancelled or not renewed, Contractor must provide written notice to DTMB-Riskmanagement@michigan.gov no later than 5 business days following such cancellation or nonrenewal.

f. Subcontractors. Contractor is responsible for ensuring its subcontractors, if any, carry and maintain insurance coverage as applicable to the subcontracted service(s).

g. Limits of Coverage & Specific Endorsements. (See Table 6.1 Below)

TABLE 6.1

Required Limits Additional Requirements

Commercial General Liability Insurance

Minimum Limits:

$1,000,000 Each Occurrence $1,000,000 Personal & Advertising Injury

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Required Limits Additional Requirements

$2,000,000 Products/Completed Operations $2,000,000 General Aggregate CG 20 10 11 85, or both CG 20 10 12 19 and CG 20 37

12 19.

Workers' Compensation Insurance Minimum Limits:

Coverage according to applicable laws governing work activities.

Waiver of subrogation, except where waiver is prohibited by law.

Employers Liability Insurance

Minimum Limits:

$500,000 Each Accident $500,000 Each Employee by Disease $500,000 Aggregate Disease

h. Non-Waiver. This Section 6 is not intended to and is not to be construed in any manner as waiving, restricting or limiting the liability of either party for any obligations under this Contract, including any provisions hereof requiring Contractor to indemnify, defend and hold harmless the State.

Intellectual Property Rights. If a Statement of Work requires Contractor to create any intellectual property, Contractor hereby acknowledges that the State is and will be the sole and exclusive owner of all right, title, and interest in the Contract Activities and all associated intellectual property rights, if any. Such Contract Activities are works made for hire as defined in Section 101 of the Copyright Act of 1976. To the extent any Contract Activities and related intellectual property do not qualify as works made for hire under the Copyright Act, Contractor will, and hereby does, immediately on its creation, assign, transfer and otherwise convey to the State, irrevocably and in perpetuity, throughout the universe, all right, title and interest in and to the Contract Activities, including all intellectual property rights therein.

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Excluding federal government charges and terms, Contractor warrants and agrees that each of the fees, economic or product terms or warranties granted pursuant to this Contract are comparable to or better than the equivalent fees, economic or product term or warranty being offered to any commercial or government customer (including any public educational institution within the State of Michigan) of Contractor. If Contractor enters into any arrangements with another customer of Contractor to provide the products or services, available under this

U.S. and International price list or comparable document, then this Contract will be deemed amended as of the date of such other arrangements to incorporate those more favorable prices, and Contractor will immediately notify the State of such fee and formally memorialize the new pricing in a change notice.

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Termination for Convenience. The State may immediately terminate this Contract in whole or in part without penalty and for any reason or no reason, including but not limited to, appropriation or budget shortfalls. The termination notice will specify whether Contractor must:

(a) cease performance of the Contract Activities immediately. Contractor must submit all invoices for Contract Activities accepted by the State within 30 days of the date of termination.

Failure to submit an invoice within that timeframe will constitute a waiver by Contractor for any amounts due Contractor for Contract Activities accepted by the State under this Contract, or (b) continue to perform the Contract Activities in accordance with Section 26, Transition Responsibilities. If the State terminates this Contract for convenience, the State will pay all reasonable costs, as determined by the State, for State approved Transition Responsibilities to the extent the funds are available.

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The State is constitutionally prohibited from indemnifying Contractor or any third parties.

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Reserved.

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Document Title Document Description Schedule A Statement of Work Schedule B Pricing

Schedule C Cost Factors

Schedule D Service Level Agreements

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SCHEDULE A STATEMENT OF WORK

1. General Requirements

1.1. General Requirements - All Products

A. Material must be clean, free from defects, holes, rips, or snags.

B. Material on rolls must not have more than four splices present in each roll.

C.

D. Color must be consistent throughout the term of the contract. Pantone color is provided as a reference only. The process to establish a color standard and shade for each program is as follows:

Immediately after notification of the contract award, the final color standard will be established as follows. After award of the contract the successful Contractor will be supplied by MSI with the appropriate fabric sample for matching. The visual standard will furnish a lab dip and then an initial production sample of the contracted fabric finished to match the visual standard. Once the furnished lab dip and sample mat

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E. Packaging must not include metal ties.

1.2. Product Specifications

i. The MDOC has in-unit laundry capabilities. Laundering Instructions: Machine or hand wash with like colors with cold water. Tumble dry low. The Contractor has confirmed the tolerance of shrinkage meets the above specification.

1.3. Implementation

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1.4. Warranties

1.5. Recall Requirements and Procedures

1.6. Quality Assurance Program

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1.7. Incentives

1.8. Incorrectly Filled Orders

1.9. Return Policy and Procedure

1.10. Minimum Order

A. The Contractor does not have a minimum order quantity.

B. There is no specific guarantee of the number of orders that will be placed or total quantity ordered during the contract period.

C. MSI cannot provide product forecasting or projections of any future orders.

2. Service Requirements

2.1. Timeframes

A. The State requires deliveries be made within 30 calendar days for domestic deliveries. The State requires deliveries be made within 90 calendar days for international deliveries. The Contractor will make delivery within 30 calendar days for imported and domestic items.

B. MSI cannot provide product forecasting or projections of any future orders.

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C. The Contractor will make expedited delivery on domestic and imported items within 15-21 business days upon request at no cost to the State.

D. The Contractor will make all reasonable efforts to deliver the products within the time frames stated in 2.1A. The Contractor will notify the Contract Monitor and Program Manager by email when it becomes aware that products will not meet the requested time frames and provide an anticipated delivery date.

E. For any orders that cannot be delivered within timeframe specified in 2.1A, the Contractor must provide a weekly update on the status of all outstanding order(s) to the MDOC Contract Monitor and Program Manager until the order is received. The receipt of order date is pursuant to the Notices section of the Standard Contract Terms.

F. Contractor must submit its delivery date via email within two business days of receipt of order to the Program Manager and Contract Monitor.

H. The Contractor must verify with its subcontractors, manufacturers, and/or suppliers that the above time frame can be met. Contractor must communicate within 48 hours any changes in an email to the Program Manager.

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2.2. Reporting

C. Upon request, the Contractor must provide an Order Report to the Contract Manager or designee listing the delivery order number, date of receipt of the delivery order, quantity ordered, shipment dates and quantities, and date of signed shippers by MDOC. The due dates will be agreed upon by the Contractor and MDOC.

2.3. Meetings

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A. The Contractor should cc the Contract Administrator and Contract Monitor regarding any meetings or communications with MSI factory or MDOC Staff via email. Notification via cc shall be provided to the Contract Administrator and Contract Monitor by email at least 10 business days prior the proposed meeting.

B. Mandatory Kickoff Meeting The Contractor is required to participate in a kickoff meeting scheduled by the MDOC, if requested by MDOC. The kickoff meeting is expected to be scheduled within 30 calendar days of the Effective Date of the Contract. The kick-off meeting may be conducted on Microsoft Teams.

C. Annual Meetings Upon request, the Contractor will attend annual meetings by telephone or in person to be industry information, and other issues or concerns.

D. The State may request other meetings as it deems appropriate.

3. Staffing

3.1. Contractor Program Manager

3.2. Customer Service Number

3.3. Disclosure of Subcontractors, Manufacturers, and Major Suppliers

A. Please see Schedule C Cost Factors to complete the table showing subcontractors that the Contractor intends to utilize.

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B. Changes to the subcontractors, manufacturers, and or major suppliers must be approved by the State through the issuance of a Contract Change Notice.

C. If the Contactor changes subcontractors, manufacturers, and or major suppliers, the State reserves the right to require new samples for approval.

D. The State reserves the right to require the Contract change sub-contractors, E. The Contractor intends to utilize subcontractors, manufacturers, and or major suppliers, the Contractor must disclose the following.

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3.4. Security

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3.5. Training

3.6. Vendor Rules and Regulations

3.7. Criminal Justice Information Services (CJIS) Compliance

A. Contractor and subcontractor staff with access to Criminal Justice Information (CJIS) must follow MDOC CJIS Security Policy.

B. Contractor and subcontractor staff with access to CJIS must sign the CJIS Security Addendum.

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C. Contractor and subcontractor staff with CJIS access must be fingerprinted per MDOC CJIS Security Policy.

D. Contractor must complete all required CJIS training.

4. Pricing

4.1. Price Term

A. Pricing is firm for the initial base three-year term of the Contract. Adjustments may be requested, in writing, by either party during an option year and will be firm for 365 calendar days after the effective date of the price change.

B. The Contractor has agreements with subcontractors, manufacturers and/or major suppliers to support this contract for the initial 3-year term of the contract to maintain fixed pricing.

Please describe the key aspects and the duration.

C. The Contractor has agreements with subcontractors, manufacturers and/or major suppliers, JAG Textile for a 3-year term from the start of the contract. The Contractor has confirmed the pricing is firm for the 3-year term. After the 3-year term, pricing will be reviewed by Focus Sales and JAG Textile based on the producer price index commodities data.

D. The Contractor intends to maintain pricing for the length of the pricing period by entering in a 3-year agreement with Subcontractor, manufacturer and/or major suppliers.

E.

transportation charges included in the unit price on all orders that meet the minimum order requirement if specified in Section 1.5, Minimum Order. The State will not pay for any freight.

4.2. Cost Factors

4.3. Price Changes

A. The State requires a 30-request a price change. Tariff-based price increases should be immediately provided to the State with documentation and will be reviewed as quickly as reasonably possible.

B. Negotiations for price adjustments will be based on changes in actual Contractor costs.

Any request must be supported by written evidence documenting the change in costs. The State may consider sources, such as the Consumer Price Index; Producer Price Index; other

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C. Following the presentation of supporting documentation, both parties will have 30 calendar days to review the information and prepare a written response. If the review reveals no need for modifications, pricing will remain unchanged unless mutually agreed to by the parties. If the review reveals that changes are needed, both parties will negotiate such changes, for no longer than 30 calendar days, unless extended by mutual agreement. Tariff-based price increases will be reviewed as quickly as reasonably possible.

D. The Contractor remains responsible for Contract Activities at the current price for all orders received before the mutual execution of a Change Notice indicating the start date of the new Pricing Period.

E. For tariff-based price increases, the Contractor may also submit documentation of tariff changes for orders submitted that have not yet cleared U.S. Customs.

5. Ordering

5.1. Authorizing Document

5.2. Order Verification

6. Delivery

6.1. Overages, Shortages, and Backorders

A. The State expects deliveries to be made complete without overages, shortages, or backorders in the time frame specified. In the event that the Contractor is unable to meet these requirements, the Contractor must contact the MDOC Program Manager and Contract Manager or designee (a contract monitor will be assigned to this contract) as soon as the Contractor is aware the delivery will be late or incomplete. Acceptance of a partial or late delivery does not exempt the Contractor from the delivery terms of this contract. See Schedule D: Service Level Agreement (SLA).

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B. The Contractor must notify the MDOC Program Manager and Contract Manager or designee by email in advance of any overages or shortages.

C. In the event the Contractor is unable to provide the product in the contracted time frame, the State reserves the right to purchase the items from other sources. If the contract items are on backorder, the State reserves the right to cancel all or part of the delivery order and purchase the items from other sources.

D. Overages MDOC will not pay for overages in excess of 5% of each product quantity ordered. At the business days, or allow MDOC to keep the overage at no charge.

E. Shortages The Contractor must ensure every delivery is within an acceptable range (at least 95% of the quantity ordered) to be considered complete. Shortages of 5% or less will be accepted. The Contractor may split orders as long as 95% of the MDOC Delivery Order is received within the mutually agreed-upon delivery time frame. See Schedule D: Service Level Agreement

(SLA).

6.2. Delivery Times

6.3. Delivery Address

Facility Shipping Address Products shipped to this address

Alger (LMF) N6141 Industrial Park Drive , Munising, MI 49862

Bath Towels

Baraga (AMF) 13924 Wadaga Road, Baraga, MI 49908-9204

Bath Towels

Bellamy Creek (IBC) 1727 W. Bluewater Hwy., Ionia, MI 48846

Bath Towels

Carson City (DRF) 10274 Boyer Road, Carson City, MI 48811

Bath Towels

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Central Michigan

(STF)

320 N. Hubbard, St. Louis, MI 48880 Bath Towels

Charles Egeler

(RGC)

3855 Cooper Street, Jackson, MI 49201

Bath Towels

Chippewa (URF) 4269 West M-80, Kincheloe, MI 49784 Bath Towels Cooper Street (JCS) 3100 Cooper Street, Jackson, MI

49201 Bath Towels

Earnest C. Brooks

(LRF)

2500 S. Sheridan Road, Muskegon Heights, MI 49444

Bath Towels

G. Robert Cotton

(JCF)

3500 N. Elm Rd, Jackson, MI 49201 Bath Towels

Gus Harrison (ARF) 2727 E. Beecher Street, Adrian, MI 49221

Bath Towels

Ionia (ICF) 1576 W. Bluewater Highway, Ionia, MI 48846

Bath Towels

Ionia Warehouse 717 Wall Street, Ionia, MI 48846 Bath Towels Jackson Warehouse 1994 East Parnall Rd, Jackson, MI

49201 Bath Towels, Clear Vinyl

Kinross (KCF) 4533 W. Industrial Park Drive, Kincheloe, MI 49788

Bath Towels

Lakeland (LCF) 141 First Street, Coldwater, MI 49036 Bath Towels Macomb (MRF) 34625 26 Mile Road, New Haven, MI

48048 Bath Towels

Marquette Branch

(MBP)

1960 U.S. 41 South, Marquette, MI 49855

Bath Towels

Muskegon (MCF) 2400 South Sheridan Dr., Muskegon, MI 49442

Bath Towels

Newberry (NCF) 13747 E. County Road 428, Newberry, MI 49868

Bath Towels

Oaks (ECF) 1500 Caberfae Highway, Manistee, MI 49660-9200

Bath Towels

Parnall (SMT) 1780 E. Parnall, Jackson, MI 49201-

Bath Towels

Richard A. Handlon

(MTU)

1728 Bluewater Highway, Ionia, MI 48846

Bath Towels

Saginaw (SRF) 9625 Pierce Road, Freeland, MI 4862 Bath Towels St. Louis (SLF) 8585 N. Croswell Road, St. Louis, MI

48880 Bath Towels

Thumb (TCF) 3225 John Conley Drive, Lapeer, MI 48446

Bath Towels

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Women's Huron Valley (WHV)

3201 Bemis Road, Ypsilanti, MI 48197 Bath Towels

Woodland Center

(WCC)

9036 E. M-36, Whitmore Lake, MI 48189

Bath Towels

6.4. Delivery Restrictions

A. Trailer length for delivery trucks is limited to 53 feet or less.

B. Trailer height is limited to 13 feet.

C. There shall be nothing loaded on or in the truck other than items being delivered to MSI.

D. The Contractor should be aware that there is a possibility of a delay at any of the correctional facilities which prohibits delivery carriers entering the facility at time of arrival. The State will not be responsible for any additional charges which may arise due to delivery delays caused by a mobilization or any other reason.

E. Weapons, alcoholic beverages, poison, and prescription drugs and controlled substances without written certification of needs from a license physician (does not include medical supplies for the facility), cellular devices, cameras, and audio or visual recording devices are prohibited from being brought into all MDOC correctional facilities. Tobacco products and smoking also are prohibited both inside a correctional facility and on facility grounds except as specifically authorized by MDOC policy. Wardens may prohibit other items from being brought into their respective correctional facilities. Smoking is prohibited.

F. All vehicles entering an MDOC facility must be inspected before entry of the secure perimeter.

G. The MDOC reserves the right to deny access to any facility to any Contractor(s)/ subcontractor(s) staff members who fails to comply with any applicable State, Federal or

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H. Delivery drivers must obtain Law Enforcement Information Network (LEIN) clearance at least 72 hours prior to delivery by emailing MDOC-PMCD-CFA-LEINS@michigan.gov or by contacting the facility Monday-Thursday, 7:30am 1:30pm est. as determined by the MDOC Contract Manager or designee. Failure to pass LEIN clearance or failure to provide the required information may result in the delivery driver being denied access to the correctional facility.

Delivery drivers must contact the facility at least 48 hours prior to scheduled delivery. Facility contact information will be made available at the Contract kickoff meeting and any changes will be provided to the Contractor during the contract period.

6.5. Delivery Programs

6.6. Packaging and Palletizing

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D. Packaging must be optimized to permit the lowest freight rate. Shipments must be palletized whenever possible using standard 4-way shipping pallets.

E. Pallets must be securely banded or shrink wrapped.

F. Cost of palletizing and shipping must be included in the unit price.

7. Acceptance

7.1. Acceptance, Inspection and Testing

7.2. Refunds

A. If delivered products do not meet the specifications of this contract or the proposed brand, MDOC is entitled to 100% refund of costs, regardless of whether the products have been used or not.

B. If delivered products do not meet specifications of the contract, refunds must not be limited to return time frames or warranties set by the Contractor. MDOC may return any quantities for full refund of costs or replacement products at the discretion of MDOC.

Deficiencies in the deliverables are determined solely at the discretion of the State.

8. Invoice and Payment

8.1. Invoice Requirements

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8.2. Payment Methods

9. Procurement, Monitoring, and Compliance Division

10. Service Level Agreement (SLA): Refer to Schedule D

10.1. The Contractor will be held accountable to meet the contract requirements, including the Service Level Agreements.

11. Reserved.

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12. Additional Requirements

12.1. Environmental and Energy Efficiency Product Standards

12.2. Hazardous Chemical Identification

12.3. Mercury Content

12.4. Brominated Flame Retardants

12.5. Perfluoroalkyl and Polyfluoroalkyl Substances (PFAS)

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13. ADA Compliance

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SCHEDULE B - PRICING

Description Unit Unit Cost

JG-VSC Clear Vinyl Yard $1.03

JG-20405T Bath Towel Each $0.62

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Contractor must disclose if it intends to utilize subcontractors, manufacturers, and/or major suppliers, in the performance of this Contract.

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Contractor must disclose if it intends to utilize subcontractors, manufacturers, and/or major suppliers, in the performance of this Contract.

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Agency/Vendor: Focus Sales & Marketing Group, LLC.

Contract #: 260000000932 Effective Date: July 8, 2026

Metric 1: Delivery Time Frame Communication Communication: Timely Delivery

Definition and Purpose:

1. The State requires that deliveries be made within 30 calendar days for domestic deliveries and 90 calendar days for international deliveries from receipt of order, or as pre-approved in writing by the MDOC Program Manager(s). The receipt of order date is pursuant to Section 2.1 Timeframes, of the Statement of Work.

2. The Contractor must submit its Delivery Date, via email, within two business days of receipt of the order to the Program Manager(s) and Contract Monitor.

Data Sources:

1. Monthly Order and Delivery Reports provided by the Contractor.

2.

application).

3.

4. Enterprise Resource Planning application).

5. Correspondence with Michigan State Industries staff.

6. Delivery correspondence from Contractor.

7. Written pre-approval correspondence of a late delivery from MDOC Program

Manager(s).

Methodology:

The MDOC will review Data Sources 1-7 as needed.

Acceptable Standard:

The Acceptable Standard is 100% compliance.

Amount for Failing to Meet Service Level Agreement:

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Deliveries are due within 30 calendar days for domestic deliveries and 90 calendar days for international deliveries from receipt. Domestic deliveries after 30 calendar days and international deliveries after 90 calendar days are considered late. 1% of the Delivery Order total will be assessed on day 31 for domestic and 91 for international every calendar days thereafter until the delivery is completed up to 95%. If the MDOC Program Manager(s) provides a written pre-approval of a late delivery, the Service Credit does not apply.

Extenuating circumstances will be reviewed by the MDOC Contract Manager before any Service Credits are assessed. At the discretion of the State, these credits may be applied toward any payable due to the Contractor or be payable directly to the State. Payments made directly to the State will be completed within 10 days upon demand.

Metric 2: Reporting Definition and Purpose:

The Contractor must ensure an accurate Monthly Order and Delivery Report is delivered via email to the MDOC within 15 calendar days from the close of the previous month.

Data Sources:

1. Monthly Order and Delivery Reports provided by the Contractor.

2. Correspondence with MSI Staff.

Methodology:

Reconcile and review Data Sources 1 and 2 as needed.

Acceptable Standard:

The Acceptable Standard is 100% compliance.

Amount for Failing to Meet Service Level Agreement:

Reports must be received within 15 calendar days of the close of the previous month.

$100.00 will be assessed on the 16th day and every 5 business days thereafter until the reports are received by the MDOC.

Extenuating circumstances will be reviewed by the MDOC Contract Manager before any Service Credits are assessed. At the discretion of the State, these credits may be applied toward any payable due to the Contractor or be payable directly to the State. Payments made directly to the State will be completed within 10 days upon demand.

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Metric 3: Shortages Definition and Purpose:

The Contractor must ensure every delivery is within an acceptable range (at least 95% of the quantity ordered) to be considered complete. Shortages of 5% or less will be accepted. The Contractor may split orders as long as 95% of the MDOC Delivery Order is received within the delivery time frame.

Data Sources:

1. Monthly Order and Delivery Reports provided by the Contractor

2. Correspondence with MSI Staff

3. Pre-Approval email from MDOC Program Manager(s).

Methodology:

Reconcile and review Data Sources 1, 2, and 3 as needed.

Acceptable Standard:

The Acceptable Standard is 100% compliance.

Amount for Failing to Meet Service Level Agreement:

If the deliveries are not 95% complete, the MDOC will pay for the amount received after deducting 2% of the total Delivery Order amount. If the MDOC Program Manager(s) provides a written pre-approval of the shortages, the Service Credit does not apply.

Extenuating circumstances will be reviewed by the MDOC Contract Manager before any Service Credits are assessed. At the discretion of the State, these credits may be applied toward any payable due to the Contractor or be payable directly to the State of Michigan.

Payments made directly to the State of Michigan shall be completed within 10 calendar days upon demand.

Metric 4: Contractor Training Completion for MDOC Definition and Purpose:

Contracted staff and/or subcontractor staff (as applicable) must complete MDOC-required training prior to entering MDOC facilities and/or working on any contract deliverables per Schedule A-SOW Section 3.5 Training.

MDOC-provided training must be completed each training year (defined as October 1st through September 30th). The annual deadline for training completion is September 30th.

Data Sources:

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1. MDOC MI-Train web site training data

2. Other forms of training documentation (electronic or hard copies).

3. Contractor Organizational chart.

4. Correspondence with MDOC Staff or the Contractor.

Methodology:

MDOC will conduct an annual audit of Data Sources 1-4.

Acceptable Standard:

The Acceptable Standard is 100% compliance.

Amount for Failing to Meet Service Level Agreement:

A credit of $250.00 will be assessed per finding for each contractor staff and/or subcontractor staff who do not complete MDOC-required training by the deadline.

If over 30% of contractor staff and/or subcontractor staff do not complete MDOC-required training by the deadline, an additional $500.00 will be assessed.

Extenuating circumstances will be reviewed by the MDOC Contract Manager before any Service Credits are assessed. At the discretion of the State, these credits may be applied toward any payable due to the Contractor or be payable directly to the State of Michigan.

Payments made directly to the State of Michigan shall be completed within 10 calendar days upon demand.