25-008940 RFP for RTD Micro-Transit Program_FINAL.pdf

REQUEST FOR PROPOSAL

25-008940

Micro-Transit Program

COVER SHEET

RFP Issue Date: April 16, 2025

RFP Number: 25-008940

RFP Title: Micro-Transit Program

RFP Questions Due: Friday, May 2, 2025 @ 10:00am MT

Addendum (if necessary): Friday, May 16, 2025

Proposal Due Date: Friday, May 30, 2025 @ 10:00am MT

Proposal will be received at: BidNetDirect.com

(Only electronic submissions via BidNet Direct accepted.)

Procurement Point of Contact: Kelsey Archuleta

Email Address: procurement@brightonco.gov

The City of Brighton by and through its Division of Procurement & Contracts is accepting Proposals from qualified Service Providers to furnish all labor, equipment, supplies, and material as necessary for Micro-Transit Program stated herein this Request for Proposal.

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Micro-Transit Program

SUBMISSION INSTRUCTIONS

1. PROJECT SUMMARY: The City of Brighton (City) seeks the proposal of qualified Service Providers for the Micro-Transit Program using a turnkey model where the selected vendor provides all aspects of the Program, including but not limited to the technology, drivers, vehicles, and operations management.

2. TERM: The Term of the resulting Agreement shall be for three (3) years, commencing on the date an Agreement is executed by the City. All Services to be performed under said Agreement shall commence promptly after receipt of a fully executed contract to the extent that the Service Provider has been authorized to proceed by the City.

Annually, the Agreement shall proceed for another one-year term provided that the Service Provider has performed the Services satisfactorily and all terms and conditions of the Agreement have been fulfilled, not to exceed two (2) additional one-year terms. Each one-year term must be mutually agreed upon in writing, by and between the City and the Service Provider, approved by the City of Brighton City Council, and shall be subject to the annual appropriation of funds, therefore.

3. RESPONSE FORMAT:

Each response shall consist of the following, in one single Word or PDF document, and in the following order, unless otherwise specifically requested in the specifications/scope of work. Should Respondents include a cover letter or executive summary, it shall not exceed one (1) page. Information that is reasonably considered proprietary should be clearly marked as confidential.

3.1. CAPABILITIES AND EXPERIENCE:

3.1.1. Provide specific information regarding the Service Provider’s experience and capabilities on similar projects or related services. Focus, to the greatest extent possible, on the Service Provider’s past or present experience with projects similar to this scope. Include experience with other past projects for the City of Brighton which would be of benefit to this service. Provide a summary of the Service Provider’s local in-house capabilities in all disciplines that may be applicable.

3.1.2. Provide resumes for key personnel working for the Service Provider, not to exceed one (1) page per resume. Provide an organizational chart that identifies each of the project members and the respective reporting hierarchy. The City desires to work with one point of contact within the Service Provider or company. The Project Manager shall be one individual responsible for coordinating all aspects of the work required to operate, maintain, and manage the micro-transit services, as well as all other requirements as set forth in the specific requirements as needed.

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3.1.3. Provide a list of completed projects of similar size and nature within the last five years. The project list shall include the name of the customer, date of service, project budget/original contract amount, number of approved change orders, total dollar amount of approved change orders, and final contract amount. Identify the name(s) of personnel who participated in past completed projects and are also members of the proposed project team for this scope of work.

3.2. PROJECT APPROACH: Provide a comprehensive plan incorporating the requirements of the scope of work, applicable regulatory agency requirements, and the Service Provider’s suggested value-adding services for the project. Include tasks and details of all phases, should the scope require a phased approach. The approach shall outline the methodology to be followed; describe the objectives, deliverables, and outcomes; and identify risks, constraints, and assumptions. Outline an approval and monitoring process that the Firm plans to follow. Describe the information that the City will need to be prepared to provide to the Service Provider upon request to complete the required deliverables.

3.3. GANTT CHART: Provide a proposed timeline for each phase, if a phased approach is applicable. The timeline shall include all major milestones between the start and finish of the project. Provide the timeline without being date specific, use days, weeks, months, etc. as units of measure.

3.4. WORK IN PROGRESS: List all the projects the Service Provider currently has in progress including the location and name of project, original contract amount, number of approved change orders, current contract amount, percentage of completion, and scheduled completion date. The intent of this request is to understand the Respondent’s capacity to perform the work stated in the scope of work/specifications. Respondents are not required to provide a comprehensive work in progress list; however, it should encompass enough detail to accurately reflect the proposed Project Team’s capacity to perform the work associated with the City of Brighton’s project.

3.5. SAFETY RECORD: For all construction-related services, provide a copy of the Service Provider’s Experience Modification Rating (EMR) to explain the Service Provider’s Workers compensation experience rating and safety record during the past five (5) years.

3.6. CERTIFICATE OF FACT OF GOOD STANDING: Include current Certificate of Fact of

Good Standing with the State of Colorado.

3.7. QUALIFICATION STATEMENT: Complete statement in its entirety and include with the submission.

3.8. VENDOR ACCESSIBILITY CHECKLIST: Complete and submit the Vendor Accessibility

Checklist. Respondents shall include the most current Accessibility Conformance Report (ACR) as completed for the version of product proposed in response to this solicitation.

3.8.1. Information and Communication Technology (“ICT”). Information and communication technology means information technology and other equipment, systems, technologies, or processes, for which the principal function is the creation, manipulation, storage, display, receipt, or transmission of electronic data and

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information, as well as any associated content. Examples include computers and peripheral equipment; information kiosks and transaction machines;

telecommunications equipment; customer premises equipment; multifunction office machines; software; applications; Web sites; videos; and electronic documents.

Each information and communication technology (hereinafter referred to as “ICT”) product or service furnished to the City under this Contract shall be accessible to and usable by individuals with disabilities in accordance with the Americans with Disabilities Act, as amended, (hereinafter referred to as the “ADA”) and other applicable Federal laws, including Section 508 of the Rehabilitation Act, as amended, and State laws and implementing regulations. For purposes of this clause, Service Provider shall be considered in compliance with the ADA and other Federal and State laws if it satisfies the requirements (including exceptions) specified in the regulations 36 CFR Part 1194 implementing Section 508 of the Rehabilitation Act, including the Web Content Accessibility Guidelines (WCAG) 2.1 Level A and Level AA Success Criteria and Conformance Requirements (2008), which are incorporated by reference, and the functional performance criteria.

Service Provider shall maintain and retain, subject to review by the City, full documentation of the measures taken to ensure compliance with the applicable requirements and functional performance criteria, including records of any testing or simulations conducted. For each ICT subject to the Contract, the documentation shall include a description of conformance with applicable federal and state laws by means of either a Voluntary Product Accessibility Template (VPAT) or other comparable document, upon request.

If Service Provider claims its products or services satisfy the applicable requirements and standards specified above and it is later determined by the City that any furnished product or service is not in compliance with such requirements and standards, the City will promptly inform the Service Provider in writing of the noncompliance. The Service Provider shall, at no cost to the City, repair or replace the non-compliant products or services within the period specified by the City. If the repair or replacement is not completed within the specified time, the City may cancel the Contract or have any necessary changes made or repairs performed by employees of the City or by another contractor, and Service Provider shall reimburse the City for any expenses incurred thereby. Service Provider shall indemnify and hold the City harmless in the event of claims arising from inaccessibility.

3.9. SUBCOMPANY & MATERIAL SUPPLIER LIST: Provide a complete list of subcontractors and material suppliers for the project and include with the submission.

3.10. AFFIDAVIT OF RESIDENCY: Complete, as applicable, and include with submission.

3.11. DISADVANTAGED BUSINESS ENTERPRISE SELF-CERTIFICATION FORM: Complete the provided form and submit with the Response.

3.12. REFERENCES: Provide at least five (5) unique client references for projects that demonstrate the Service Provider’s ability to complete the proposed scope of services in order of newest to oldest, including contact person email address and phone number.

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References shall not include City of Brighton personnel and/or projects. Include a brief description of each job performed for the listed reference.

3.13. WARRANTIES:

3.13.1. Service Provider warrants that all work performed hereunder shall be performed with the highest degree of competence and care in accordance with accepted standards for work of a similar nature.

3.13.2. Unless otherwise provided in the Agreement, all materials and equipment incorporated into any work shall be new and, where not specified, of the most suitable grade of their respective kinds for their intended use, and all workmanship shall be acceptable to City.

3.13.3. Service Provider warrants all equipment, materials, labor and other work, provided under this Agreement, except City-furnished materials, equipment and labor, against defects and nonconformances in design, materials and workmanship for a period beginning with the start of the work and ending twelve (12) months from and after final acceptance under the Agreement, regardless whether the same were furnished or performed by Service Provider or by any of its subcontractors of any tier.

Upon receipt of written notice from City of any such defect or nonconformances, the affected item or part thereof shall be redesigned, repaired or replaced by Service Provider in a manner and at a time acceptable to City.

3.14. SIGNATURE FORM: Signature form must be completed and signed by an authorized signatory, acknowledging all addendums issued during the solicitation period. This signature validates the proposal and verifies that the entire submission is a true representation of the organization submitting.

3.15. FEE SCHEDULE: The fee schedule shall be submitted with the RFP documents. The schedule shall contain rates for all work and/or materials as required. All per hour charges shall include but are not limited to all on-site visits, inspections, report preparation, copies, travel time, meeting attendance, photographs, schedule reporting, final inspections, occupancy coordination, etc.

The proposals shall be submitted on all anticipated project tasks including a per-unit rate for each task/item and total for all tasks/items combined. Service Providers shall organize fees in a spreadsheet format and address all of the following, minimum categories:

1. Detailed cost per service hour, one-time implementation costs (including an itemized list of costs), and ongoing annual costs (including an itemized list of costs) identified for each identified service zone.

a. Detail any potential cost savings if operating in more than one service zone.

2. Provide a sample budget for an initial three (3) year term.

3. Provide a sample budget by zone, including any cost savings for operating more than service zone, for a three (3) year term.

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4. Recommend a reasonable time period for the service to be offered as a free service to riders.

The spreadsheet should be clearly labelled ‘Fee Schedule’ and attached as part of the submission.

4. OTHER TERMS:

4.1. DRUG AND ALCOHOL TESTING PROGRAM: The City shall require its contractor(s) providing the Services to establish and implement a drug and alcohol testing program that complies with 49 C.F.R. Part 40 and Part 655, and permit any authorized representative of the United States Department of Transportation or its operating administrations, the State Oversight Agency of Colorado, or RTD, to inspect the facilities and records associated with the implementation of the drug and alcohol testing program as required under 49 C.F.R. Part 40 and Part 655 and review the testing process. The City further agrees to: (i) certify annually its compliance with Part 40 and Part 655 prior to December 31 of every year during the Term of the resulting Agreement; (ii) submit the Management Information System (MIS) reports by no later than February 15 of every year during the Term of this Agreement to the HR DOT Compliance Department, Regional Transportation District, 1660 Blake St., Denver, Colorado 80202; and (iii) no less than two (2) weeks prior to the start of services, provide RTD copies of the drug and alcohol testing program policies of each of its contractor(s) providing the Services. To certify compliance, the City shall use the "Alcohol and Controlled Substances Testing Certification" in the "Annual List of Certifications and Assurances for Federal Transit Administration Grants and Cooperative Agreements," which is published annually in the Federal Register. A contractor that has no prior relationship with RTD, or RTD's current contractors, will be required to provide RTD's HR DOT Compliance Department with a Designated Employer Representative (DER), and a back-up DER, as points of contact for drug and alcohol testing compliance issues. Both the DER and back-up DER must have sufficient experience in the administration of a regulated drug and alcohol program (at least two (2) years) or have completed a Transportation Safety Institute Substance Abuse Management class at least three (3) months prior to award of the contract from the City. Compliance with all applicable rules and regulations applies from the start of the contract.

4.2. TRANSIT EQUITY TITLE VI: RTD has established a Title VI Program in pursuit of transit equity and compliance with Title VI of the Civil Rights Act of 1964, 49 CFR Part 21, Executive Order 12898 (Environmental Justice), and applicable requirements. The objectives of RTD's Title VI Program include:

1. Ensure that the level and quality of public transportation service is provided in a nondiscriminatory manner;

2. Promote full and fair participation in public transportation decision-making without regard to race, color, or national origin;

3. Ensure meaningful access to transit-related programs and activities by persons with limited English proficiency.

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For the purposes of achieving these objectives, the City will be treated as an extension of RTD for compliance with the objectives of Title VI.

The City agrees to operate its RTD funded services without discrimination based on race, color, or national origin in accordance with RTD's Title VI Program. Pursuant to compliance with RTD's Title VI Program, the City shall:

1. Post a notice in all work areas, regarding the RTD funded service containing the following language in both English and Spanish:

“This service is funded in partnership with RTD. RTD operates its programs and services without regard to race, color, and national origin in accordance with Title VI of the Civil Rights Act of 1964. Any person who believes they have been subjected to unlawful discrimination under Title VI may file a complaint with RTD. To file a complaint or obtain more information regarding RTD's complaint procedures, visit https://www.rtd-denver.com/reports-and-policies/title-vi-policy; call 303-299-6000; email titlevicomplaints@rtd-denver.com or visit RTD's administrative office at 1660 Blake St., Denver, Colorado 80202.”

i. The City must post a copy of this notice on their website and any vehicles of services that are RTD-funded.

2. Notify RTD of any written complaints asserting discrimination based on race, color or national origin involving RTD funded services within 15 calendar days of receipt. The City shall comply with any investigations and requests for information regarding complaints of discrimination. Should RTD find that any practice, policy, or procedure of the City results in a discriminatory outcome, RTD will provide specific instructions to the City on how corrective action shall be taken.

Pursuant to FTA regulations, the City shall submit a letter to RTD indicating it is meeting Title VI requirements (''Title VI Letter'') within thirty (30) calendar days following the Effective Date. The City shall include its Title VI Program and Title VI Notice as attachments to the Title VI Letter. To the extent that one or more substantially similar agreements are executed for RTD funding of the City's provision of the Services for years occurring after the expiration of the term of this Agreement, the City shall be required to submit the Title VI Letter to RTD every three (3) years.

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https://www.rtd-denver.com/reports-and-policies/title-vi-policy https://www.rtd-denver.com/reports-and-policies/title-vi-policy mailto:titlevicomplaints@rtd-denver.com mailto:titlevicomplaints@rtd-denver.com

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Micro-Transit Program

SPECIFICATIONS/SCOPE OF

WORK

The City of Brighton (City) seeks the proposal of qualified Service Providers for the Micro- Transit Program (“on-demand service,” “Pilot,” or “Program”) using a turnkey model where the selected vendor provides all aspects of the Program, including but not limited to the technology, drivers, vehicles, and operations management. The Program’s goal is to secure a cost-effective service that provides the best value for the City.

Overview The selected Respondent shall be responsible to provide turnkey on-demand rideshare services within the City’s jurisdictional limits and possibly to select locations in nearby communities. The City envisions a sustainable growth model supported by a transportation planning and land use framework that provides high levels of mobility to all residents without the need to own and maintain a private vehicle.

Providing an on-demand service as an alternative to personal vehicle ownership will provide an important option and opportunity for residents, employees, and visitors alike. The introduction of this service will directly support the City’s land use, mobility, climate change and equity goals.

Specifically, the City believes an on-demand service can help provide transportation to its most vulnerable citizens, decrease individual car ownership, reduce the number of vehicle miles traveled, free up curb space most notably in the downtown area, and reduce the City’s rate of carbon emissions.

The Service Provider shall operate, maintain and support on-demand services related to a Micro- Transit Pilot Program within the City’s limits. The contract term shall be a period of three (3) years, as generally described in the scope of work contained in the agreement between the Regional Transportation District (“RTD”) and City of Brighton (“City”). A copy of the executed agreement has been included for reference. Annually, the Agreement shall proceed for another one-year term provided that the Service Provider has performed the Services satisfactorily and all terms and conditions of the Agreement have been fulfilled. Each one-year term must be mutually agreed upon in writing, by and between the City and the Service Provider, approved by the City of Brighton City Council, and shall be subject to the annual appropriation of funds, therefore. To be considered for award, the Service Provider shall provide firm pricing for the base term and each additional optional term, for a total of three (3) years.

For purposes of this Solicitation, “Micro-Transit Services” are defined as an IT-enabled, multi-passenger, transportation service that serves passengers using dynamically generated routes, which enables passengers to make their way to and from pick-up or drop-off points (meeting up with fixed bus routes/stops as appropriate). Micro-Transit services provide mass transit-like service, but on a smaller, more flexible scale. RTD granted three years of local funding to match the City’s contribution (both subject to annual appropriations) to evaluate the feasibility of a 30-minute ride anywhere in the city, including better first & final mile connections to the RTD

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park & ride and public facilities. The service shall provide pickups within a 15-minute window from the time a call or a request for service through a phone application has been placed. For users who are ambulatory or who can use a bike, the pick-up location would not be more than a 5-minute walk or a quick bike ride from the trip origin. For customers needing extra help, the ADA-compliant vehicle(s) must provide curb-to-curb service when a customer is unable to make the 5-minute walk or when other mobility constraints are present. It is anticipated that the total trip time from pick up to drop off would last about 15 minutes. The program needs to be accessible to everyone and particularly the northwest area where the city has a high concentration of vulnerable populations. The service must allow: 1. A customer to make a reservation in any language, 2. A pay structure that is affordable to all users, and 3. The service needs to be clearly and appropriately communicated to all vulnerable communities (i.e. older adults, low-income, mobility impaired, visually impaired, non-English speaking users, etc.).

The service area encompasses the entire city (orange/light shaded area in Figure 1), with the initial operating zone focused in the north area of the city with added trips to and from the Adams County Government Center located more specifically at 4430 South Adams County Parkway Brighton, CO 80601 (blue/gray shaded area on Figure 1). Throughout the duration of the program, the City will work with the Service Provider to change/expand the operating zone as demand calls for a change in service.

Figure 1

Project Goals

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The overall goals and purpose of the Project are to:

• Provide an average 30-minute experience from the time of booking to drop-off anywhere within the service area. This may include but is not limited to:

o Optimizing headways/wait times for passengers o Increasing productivity (cost per trip) and efficiency.

o Creating meets within a 5-minute walk, 2-block radius, etc.

• Leverage personal communication device technology to empower riders to maximize the usefulness of the transit options in the City.

• Complement existing transit services by providing first/final mile/30-minute solutions that easily connect riders to RTD’s fixed route and FlexRide systems.

• Expand and/or optimize the overall system service hours.

• Increase ridership.

• Improve customer satisfaction.

• Reduce vehicle miles traveled and/or greenhouse gas emissions.

Scope of Work

Project Structure and Management The following features are required:

1. Provide a fully turnkey on-demand micro-transit service.

a. Including but not limited to complete configuration, ongoing maintenance, and swift resolution of technical issues that arise through use of the Service Provider’s website and mobile application.

b. Service Provider must provide a customer service solution used to identify, report, and resolve issues. The Service Provider must provide customer service data and/or reports to the City upon request.

2. Provide a call-in dispatch service in both English and Spanish in addition to an app-based customer interface for requested pick-ups, with other online translation tools to other languages.

3. Provide, or subcontract, the expertise to provide a robust public information and education campaign related to the design of the system, its schedule for implementation and how customers will use the micro-transit service. This must be provided in English and Spanish.

4. Submit invoices for payment accompanied by required data, as described below.

5. Assign a single point of contact, project manager, or liaison to work with the City to discuss system and/or resolve issues.

6. The Service Provider’s designated Project Manager will meet with the City periodically to discuss the Project.

Pricing & Payments The following features are required:

1. Trip pricing is reasonable with options to charge different fees based on the user (e.g., seniors, students, qualified low income).

2. Trip pricing is transparent and easy to understand such that users know the approximate price of trip in advance of taking the trip.

The following features are preferred:

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1. Service Provider has a system for accepting payments by riders without traditional bank accounts or credit cards.

2. System for accepting payments without a credit or debit card.

Timeline

1. Estimated start time for operational service on or about August 2025.

Schedule and Trip Service Hours As this is a new service that the City is seeking to establish, we are currently asking for service and associated price quotes to reflect the features listed below. The City reserves the right to request additional service and associated pricing details following submission and review of proposals.

The following features are required:

1. Initial Monday - Friday trip service between the hours of 7:00AM through 3:30PM.

2. Service adjustments including schedule and routing, deviation zone, service times, service days, and trip booking parameters as necessary to improve service over time

a. The City understands that some service adjustments may require budget adjustments that will be discussed and agreed upon in writing as an amendment to the standard transit service agreement.

3. Service Provider must provide adequate personnel and data systems to plan, design, and redesign the transit service as routinely requested by the City or suggested by the Service Provider.

The following features are available to the selected Service Provider:

1. Use of certain City facilities for team meeting space subject to notification and approval from the City.

2. Use of City facilities which are accessible to the general public for driver comfort stops during normal business hours:

a. City Hall, located 500 S. 4th Avenue, Brighton, 80601

b. Brighton Recreation Center, located 555 N. 11th Ave Brighton, CO 80601

c. Eagle View Adult Center, located 1150 Prairie Center Parkway Brighton, CO

80601

d. Brighton Police Department, located 3401 E. Bromley Lane Brighton, CO 80601

3. The Service Provider may use designated space at the Municipal Service Center, located 503 Madison St Brighton, CO 80601, to store vehicles. An EV charging station(s) can be made available for the Service Provider’s use at this location.

a. The City of Brighton shall not be held liable for any and all claims that may arise during the Service Provider’s use of the property for the purposes of vehicle storage. Service Provider agrees to waive and release the City of Brighton from said claims.

Customer Service, Sign-up, and Reservations The following features are required:

1. System is intuitive with simple and easy to use features and accessible via multiple mechanisms, including mobile phone.

2. System allows customers to book trips, cancel trips, request additional assistance, ask questions, file complaints, request refunds, or receive general support.

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3. System notification to customers regarding any cancelled or delayed trip with at least 20-minute advanced notice.

4. Ability for customers to see real-time fixed route bus locations and estimated arrival times of the vehicle operating on the fixed route service, using a smartphone application and/or website.

5. Ability to integrate Service Provider’s customer-facing app to trip-planning apps including, but not limited to Transit trip, TransLoc, Google Maps, RTD, etc.

6. Users can cancel trips within one hour of the trip’s start; however, abuse of the system will not be tolerated and a plan of recommended monitoring, definition of abuse, and the appropriate course of action should be fully outlined in the proposal.

7. Provide a clear and accessible complaint filing, tracking, and resolution process. Service Provider will investigate all complaints received within a specified period, preferably within one business day, and report back to the City the result of all complaints received within three (3) business days.

8. System is available 24-hours a day, seven days a week, 365 days a year.

Drivers & Training The following features are required:

1. Sensitivity training is provided to all drivers to be able to appropriately serve customers.

2. All drivers must be properly licensed to operate the required vehicles.

3. Upon request of the City, Service Provider will remove any driver from this service whose conduct is unacceptable.

4. Service Provider will ensure all drivers successfully pass an employment and background check and will make available copies of employment and background documentation upon request of the City.

1. Bilingual (English/Spanish, primarily) drivers.

2. Drivers with local knowledge of the service area.

Vehicles The following features are required:

1. Hands-free device policy.

2. Service Provider furnishes a sufficient number of hybrid vehicles and at least one (1) electric vehicle (EV) must be provided to satisfy City of Brighton sustainability initiatives.

Vehicles shall be selected on the basis of prioritizing a reduction in fuel consumption and emissions.

3. Service Provider offers elder-friendly and/or wheelchair accessible vehicles upon request to accommodate mobility needs of passengers. This may include low-entry vehicles not to exceed eight (8) inches.

4. Vehicles are equipped with racks that will accommodate regular and electronic bikes.

5. Vehicles are easily identifiable by the customer including approved RTD and the City logos.

6. The Service Provider shall comply at all times with the laws of the State of Colorado, all ordinances of the City of Brighton, and all regulations applicable to carriers engaged in the class of transportation required by the service. This includes allowing all passengers thirteen years (13) of age or older to ride unaccompanied.

7. Each vehicle shall be equipped with a functioning communications device and functioning heating and air conditioning systems.

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8. All vehicles are routinely inspected and proven to be in compliance with the laws of the State of Colorado.

9. Service Provider ensures all vehicles used are always maintained in a first-class state of repair and safe operating condition. All vehicle interior and exterior surfaces are maintained in a clean, safe, and unobstructed manner.

10. Service Provider submits a cost per vehicle for regular combustion engine-powered vehicles as a data point to the City.

1. Vehicles with start-stop technology.

2. The City reserves the right to inspect any vehicle used in the service and reserves the right to reject the use of a vehicle deemed unsuitable according to the requirements of these specifications.

Reporting & Data Service Provider will make all or the majority of the following data available to the City in a format deemed suitable by the City on a monthly or more frequent basis:

1. Number of one-way trips provided.

2. Number of roundtrips provided.

3. Number of unique passengers served and statistics on rider retention over time.

4. Service utilization (passengers per hour) by time of day and day of week.

5. Number of shared vs private trips; percent of trips completed with 1 or 2+ passengers.

6. Number of pick-ups and drop-offs made through deviation requests and the locations of each.

7. Number of missed, declined, and/or cancelled trips; incident-specific detail upon request.

8. Number and nature of complaints; average time to resolution; incident-specific details upon request.

9. Crash summary: description, severity, location, time of day, and police report number.

10. Number of non-revenue vehicle miles traveled and total length of idling time.

11. Trip Rating: average driver/trip rating.

12. Wait Time: breakdown of trip wait time.

13. Customer Service: average response time to calls and emails.

14. Trip Routes: heat map of trip routes.

15. Number of trips booked through the English and Spanish version of the application.

The above indicators should be aggregated to weekly, quarterly and yearly timeframes and will be attached as part of the reporting requirements to RTD. When available, proposals should include complimentary access to its transit planning, on-demand, and/or street design software and technical support to operate it so that city staff can more easily work with the Vendor to plan for expansion of services.

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SOLICITATION GENERAL

TERMS AND CONDITIONS

Submitters are required to submit their r esponses in accordance with the following expressed conditions:

1. APPLICABILITY: These General Terms and Conditions apply, but are not limited, to all Submissions, Information, Proposals, Qualifications, and Quotations (the “Response”) made to The City of Brighton (the "City") by all prospective Respondents, Bidders, Proposers, Service Providers, Companies, Publishers, Consultants, or Suppliers (the “Submitter(s)”) in response, but not limited, to all Requests for Information, Invitations to Bid, Requests for Proposals, Requests for Qualifications, and Requests for Quotations (hereinafter referred to as “Solicitation(s)”).

2. PLANS, SPECIFICATIONS, AND ADDENDA:

2.1. All documents related to this solicitation, such as copies of plans and specifications, will be posted on BidNet Direct at: https://www.Bidnetdirect.com/colorado/city-of-brighton; interested parties must register with this service to receive these documents.

2.2. Any explanation regarding the meaning or interpretation of contract drawings, specifications, or other contract documents must be requested in writing, with sufficient allowance of time for receipt of reply before the time specified for the opening of the Responses. Any such explanations or interpretations shall be made in the form of addenda to the documents and shall be furnished to all Service Providers who shall submit acknowledgment of all addenda with their Response.

Whenever addenda are required, Submitter must acknowledge individually on the solicitation form in the appropriate space so designated; failure to do so may result in a Response deemed unresponsive or less responsible. Oral explanations and interpretations made prior to the Response opening are not binding. It shall be the responsibility of each Submitter to verify and acknowledge that every addendum has been received prior to submitting its Response. The City assumes no responsibility for failure of any computer software or telephone equipment, either within its facilities or from outside causes. All released addenda will be posted to BidNet Direct.

3. LAST DAY FOR INQUIRIES: All questions must be submitted in writing via email prior to the deadline documented within the solicitation. No verbal voice messages will be accepted.

The subject line of all emailed questions shall read “(Solicitation Number and Project Name) – Questions” in order to be processed.

https://www.bidnetdirect.com/colorado/city-of-brighton

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4. CONTENT OF RESPONSES:

4.1. Submitters shall make all investigations necessary to thoroughly inform themselves regarding the plant and facilities affected by the delivery of materials and equipment as required by the conditions of the Solicitation. No plea of ignorance by the Submitter of conditions that exist or that may hereafter exist will be accepted as the basis for varying the requirements of The City or the compensation to the Submitter.

4.2. Submitters are advised that all City Solicitations and Contracts are subject to all requirements contained in The City’s Procurement & Contract Division Policies and Municipal Code. When conflicts occur, the decision will be made in the best interest of the City.

4.3. Federally funded projects (in whole or in part) shall be handled within the laws, rules, and regulations as promulgated by the United States Government, which includes Public Law http://uscode.house.gov; Code of Federal Regulations (CFR) codification of the general and permanent rules and regulations https://www.ecfr.gov, but is not limited to: Title 2: Grants and Contracts: Part 200 Uniform Administrative Requirements, Cost Principles, and Audit Requirements for Federal Awards Subpart F Appendix II and Uniform Grant Guidance as amended.

4.4. Submitters are required to state exactly what they intend to furnish to the City in their

Response and must indicate any variances to the terms, conditions, and specifications of this Solicitation no matter how slight. If variations are not stated in a Submitter’s Response, it shall be construed that the Submitter’s Response fully complies with all conditions identified in this Solicitation.

5. The City intends and expects that the contracting processes of the City and its Submitters provide equal opportunity without regard to gender, race, ethnicity, religion, age or disability and that its Submitters make available equal opportunities to the extent third parties are engaged to provide goods and services to the City as Sub-submitters, Submitters, or otherwise. Accordingly, the Submitter shall not discriminate on any of the foregoing grounds in the performance of any Contract awarded to the Submitter and shall make available equal opportunities to the extent third parties are engaged to provide goods and services in connection with performance of the Contract. If submitting a joint venture Response, or a Response involving a partnership arrangement, articles of partnership stating each partner’s responsibilities shall be furnished and submitted with the Response.

6. PERMITS: Service Provider shall be responsible for acquiring all permits and licenses required to perform the scope in its entirety at the Service Provider’s expense. All City of Brighton permits will be issued at no cost to the Service Provider, so long as a copy of the contract’s signature page is provided at the time of permit issuance. The City may require additional bonding such as a Right-of-Way (ROW) Bond. It is best to contact the Permit Department directly upon contract award to determine if additional bonds are necessary.

Awarded Contractor shall be responsible for obtaining all permits required to perform the work prior to the start of construction and any delay in obtaining permits for whatever reason shall be Contractor's responsibility. Contractor's sole remedy may be an extension in Contract Time.

http://uscode.house.gov/ https://www.ecfr.gov/

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7. CLARIFICATION AND MODIFICATIONS IN TERMS AND CONDITIONS

7.1. Where there appears to be variances or conflicts between the General Terms and

Conditions, any Special Terms and Conditions, and the Scope of W ork/Specifications outlined in this Solicitation, the Scope of Work/ Specifications, and then the Special Terms and Conditions, will prevail.

7.1.1. If any Submitter contemplating submitting a Response under this Solicitation is in doubt as to the true meaning of the Specifications or any other portion of the Solicitation, the Submitter must submit a written request via email for clarification to the Point of Contact listed on the first page of this Solicitation.

The Submitter submitting the request shall be responsible for ensuring that the request is received by the City prior to the deadline for submitting questions.

7.1.2. The City shall issue a written addendum if substantial changes which impact the technical submission of Responses are required. A copy of such addenda will be available on the BidNet Direct website. In the event of conflict with the original Solicitation documents, addenda shall supersede to the extent specified. Subsequent addenda shall supersede prior addenda only to the extent specified.

8. SUBMITTAL AND UNDERSTANDING:

8.1. Before submitting, all Service Providers shall read the Solicitation, and all other attachments, addenda, and contract documents included herein; fully inform themselves as to all existing conditions, uncertainties, and limitations; and shall include sums in the Solicitation documents covering the cost of each item included in the contract. The submission of a Response shall be considered conclusive evidence that the Service Provider has fully complied with these requirements.

8.2. Any official interpretation of the Solicitation must be made by an agent of the City’s

Procurement & Contract Division who is authorized to act on behalf of the City. The City shall not be responsible for interpretations offered by employees of the City who are not agents of the City’s Procurement & Contracts Division.

8.3. If requested, submitting Service Providers shall be required to submit satisfactory evidence that they have a practical knowledge of the particular service requested and that they have the necessary financial resources to complete the proposed service called for as described in the Scope of Work.

8.4. All submissions shall be submitted electronically via BidNet Direct at https://www.Bidnetdirect.com/colorado/city-of-brighton. The designated official clock for determining the timely submission shall be BidNet Direct. No Submissions will be accepted after the time and date established above, except as revised by written addenda. Submissions submitted by any other method are not acceptable.

8.5. The Submitter is responsible for proper Response submission as outlined herein. All

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Responses must be submitted on the original City forms should they be provided within the Solicitation.

8.6. The Submitter shall not alter any City forms (e.g. add or modify categories for posting prices offered) unless expressly permitted in the Solicitation or in an addendum duly issued by the City. Only sealed Responses received by the Procurement & Contracts Division of the Finance Department will be accepted; Responses submitted telephone, email, or facsimile machines are not acceptable.

8.7. Responses must be submitted in the format supplied and/or described by the City.

Failure to submit in the format provided may be cause for rejection of the proposal.

Responses must be furnished exclusive of taxes.

8.8. If submitting a joint venture Submission involving a partnership arrangement, articles of partnership, joint venture Contract, or similar documentation, stating each person/partner's obligations and responsibilities shall be furnished and submitted with the Response.

8.9. All Submissions submitted shall show the name of the Submitter on the cover page of the Response document and on all pages where it is stated “To be filled in by Service Provider submitting Response.”

9. LATE RESPONSES:

9.1. Responses received after the date and time set for the opening may be considered non-responsive and may be returned unopened to the Submitter.

9.2. The City assumes no responsibility for late deliveries of mail on behalf of the United States Postal Service or any other delivery system.

9.3. The City assumes no responsibility for a Response being either opened early or improperly routed if the envelope is not clearly marked on the outside.

9.4. The City of Brighton and its Procurement & Contracts Department assumes no liability for Submissions submitted without the Response information as stated above. The delivery and receipt verification of such Submissions shall be at the sole responsibility of the Submitter. The City assumes no responsibility for late deliveries of mail on behalf of the United States Postal Service, airfreight or other means, or for Submissions that are submitted or delivered after the deadline. Late Submissions may not be accepted, and any Response so received may be returned to the Submitter unopened.

10. WRITTEN WORDS OR FIGURES AND CORRECTIONS: Each Response must be typed or legibly written in ink, with all prices given in figures and also words where called for. In the case of any variance between written words and figures in a Response, the written words shall govern. In case of unit price differences from extended figures, the unit price shall govern. The Response must cover all of the items of performance therein and no others, unless instructions to the contrary are specifically stated in the specifications.

11. SUBMISSION SIGNATURE AND AUTHORITY:

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11.1. Each Submission shall contain the full business name and post office address of the company. Each Submission must be signed by an authorized agent of the Service Provider and be included in the response. If the Service Provider’s authorized agent fails to sign and return the Service Provider’s Statement of the Solicitation, its Submission may be invalid and may be considered non-responsive.

11.2. Submissions by partnerships shall be signed with the partnership name by one of the members or by an authorized representative. Submissions by corporations shall be signed with the name of the corporation followed by the signature and designation of the President, Secretary, or other person authorized to bind it in the matter and shall have the corporate seal affixed.

12. SUBMISSION WITHDRAWLS, MODIFICATIONS, AND CHANGES:

12.1. Any Service Provider may withdraw its Submission at any time prior to the time at which Responses are to be opened, by written request of the Service Provider. Every such request shall be signed in the same manner as, and by the same person or persons who signed the Response, and submitted to the Procurement & Contracts Division.

12.2. Any Service Provider may withdraw its Response at any time prior to the time at which Responses are to be opened, by written request of the Service Provider. Every such request shall be signed in the same manner as, and by the same person or persons, who signed the Response, and submitted to the Procurement & Contracts Division.

12.3. Submissions may not be allowed to be withdrawn after the date and hour set for closing. Failure to enter into the contract or honor the purchase order may be cause for removal of Submitters name from the Bidder's List for a period of twelve months from the date of this opening.

12.4. Modifications to Submissions already submitted will be permitted if received prior to the time specified for receipt of Response. The modification shall be in writing and shall be signed in the same manner and by the same person or persons who signed the original Response.

12.5. No Submissions may be withdrawn for a period of sixty (60) days after the time set for opening Responses unless otherwise requested by contractor and approved, both in writing, by the Procurement & Contracts Manager.

13. SUBMISSION ACCEPTANCE, REJECTION, IRREGULARITIES, AND INFORMALITIES:

13.1. The City reserves the right to waive any irregularities or informalities, and the right to accept or reject any and all Submissions, or any Response which does not meet all bonding requirements, or Responses which do not furnish the quality, or offer the availability of materials, equipment or services as required by the specifications, description or scope of services, or Submissions from Respondents who lack experience or financial responsibility, or Submissions which are not to form, and to award Submissions to the lowest and most responsive and responsible Submitters, or to

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require new Submissions, as determined to be in the best interests of the City.

13.2. No Response shall be accepted from and no contract will be awarded to any person, firm or corporation that is in arrears to the City of Brighton, upon debt or contract that is a defaulter, as surety or otherwise, upon any obligation to the City, or that is deemed irresponsible or unreliable by the City of Brighton.

13.3. Failure on the part of any Submitter to carry out a previous contract satisfactorily or its lack of experience or equipment necessary for the satisfactory completion of the project may be deemed sufficient cause for disqualification.

13.4. Failure to respond on the form or in the outline provided may be cause for rejection of the Submission.

13.5. Submitters, which qualify their Response by requiring alternate contractual terms and conditions as a stipulation for Contract award must include such, alternate terms and conditions in their Response. The City reserves the right to declare a Submitter’s Response as non- responsive if any of these alternate terms and conditions conflict with the City’s terms and conditions, or if they are not in the best…