230000000704.pdf

STATE OF MICHIGAN PROCUREMENT

Department Technology, Management and Budget Central Procurement Services 320 S Walnut Street Lansing, MI 48933 P.O. Box 30026, Lansing, MI 48909

CONTRACT CHANGE NOTICE

Change Notice Number 10 to

Contract Number 230000000704

C O

N

TR

AC

TO

R

DELOITTE CONSULTING LLP

30 Rockefeller Plaza

New York NY 10112

John Petrovich

312-486-4493 jpetrovich@deloitte.com

CV0001354

ST

AT

E

Pr og ra m

M an ag er

Various Various

C on tr ac t Ad m in is tr at or David Stohrer DTMB

517-896-4043

StohrerD1@michigan.gov

CONTRACT SUMMARY

Unemployment Insurance Solution

INITIAL EFFECTIVE DATE

May 1, 2023

INITIAL EXPIRATION DATE

April 30, 2028

INITIAL AVAILABLE OPTIONS

5 - 1 Year

EXPIRATION DATE BEFORE

December 14, 2028

PAYMENT TERMS DELIVERY TIMEFRAME

ALTERNATE PAYMENT OPTIONS

P-Card Direct Voucher (PRC) Other

EXTENDED PURCHASING

Yes No

MINIMUM DELIVERY REQUIREMENTS

DESCRIPTION OF CHANGE NOTICE

OPTION LENGTH OF OPTION EXTENSION LENGTH OF EXTENSION REVISED EXP. DATE

CURRENT VALUE

$60,401,414.62

VALUE OF CHANGE NOTICE

$21,937,699.00

ESTIMATED AGGREGATE CONTRACT VALUE

$82,339,113.62

DESCRIPTION

Please note the Program Manager or Contract Administrator may have changed, and are reflected on this Change Notice.

Effective August 4th, 2026, $ 21,937,699.00 in funding is added to the contract to incorporate the changes outlined in the attached Statement of Work. These changes ensure that critical project scope is included and completed during this initiative.

All other terms, conditions, specifications, and pricing remain the same. Per contractor and agency agreement, DTMB Central Procurement Services approval, and State Administrative Board approval on August 4th, 2026.

CHANGE NOTICE NO. 10 TO CONTRACT NO. MA230000000704

Program Managers for

Multi-Agency and Statewide Contracts

AGENCY NAME PHONE EMAIL

LEO Brett Gleason 517-643-2909 GleasonB1@michigan.gov

DTMB John Walker 313-456-3814 walkerj5@michigan.gov

IT STATEMENT OF WORK

Scope of Work:

This Change Notice includes several changes for the State’s Unemployment Insurance Solution project. They are being aggregated into this Contract Change Notice (CN) and cover the following requests:

# General Changes Release Additional Cost

1 177319 - PRIORITY - LMI - 202 & 2202 QCEW & SDDS

SRI - Design Document Updates (NEED FOR FEB 1) R1 $23,476.00

2 188852 - Manual Adjustment of Taxable Wage Base R1 $29,497.00

189456 - TPA Bulk Wage Upload - Email Notification and Processing screen (similar to TPA Bulk Payments)

R1 $48,440.00

4 186008 - Header needed for FOIA Forms R1 $24,047.00

5 193741 - Transmitter TPA - Wage Submission Validation R1 $27,256.00

6 185572 - TOP Process - Top referral with multiple quarter debt R1 $13,728.00

177293 - Manage Warrant (Liens & Levy) - Levy - Maintain Table of Garnishment Addresses (Post Go- Live)

R1 $16,712.00

8 183679 - Process Experience Transfer Adjustment - Transfer Rule Modification Year 2 and 3 rules R1 $37,005.00

9 194294 - Make Payments - CEPAS Non-Processed Payments SRR R1 $8,356.00

10 186874 - Incept screen hyperlink and Add delinquency date to Offset screen R1 $12,136.00

179483 - Process TPS Reports - Updates to Debit Contributory and Status Inactivated/Terminated Universes

R1 $12,733.00

12 195316 - Maintain Security - Client requested change R1 $19,497.00

13 192795 - Reactivate Employer Account - Liability Questions for Non-Liable/Terminated Employers R1 $51,528.00

193064 - Create and Register New Employer - Treasury Registration Questions Not Required for Staff

R1 $12,733.00

209132 - April 2026 Site Support - Onsite support at Cadilliac: Includes 5 people onsite (3 site support, 1 tester, and 1 functional).

R1 $109,485.00

16 207526 - Change for House of Rep and other Government Agency Employer Accounts Login R1 $15,570.00

17 152651 - CR Waiver for State Approved Training Issue R2 $92,388.00

18 172014 - UIA 6321 - Notice of Advocacy Representation letter updates R2 $82,519.00

19 172031 - UIA 6318 Denial of Advocacy Services letter updates R2 $86,365.00

20 179021 - MAPP Process R2 $71,532.00

21 186051 - MCDA + LADT Changes from Partner Feedback R2 $79,331.00

22 189952 - Quit - LTA separating employer screen showing incorrect employer R2 $51,930.00

23 192210 - Additional Claim application needs US Citizenship and School questions R2 $62,322.00

24 192680 - Updated Medical Form for MIUI R2 $59,230.00 25 193302 - UI - R2 - New MiUI Interface with TotalAgility R2 $24,260

26 193579 - Process to search for and modify status (i..e, to void) claimant benefit payments R2 $212,416.00

27 194375 - ICON: UCFE FCCC Type 1 Response Should be Type 2 R2 $10,500.00

28 194703 - Advocacy Invoicing Rules R2 $251,200.00

29 195156 - Misrepresentation adjudication - issue needs to open w/ parent issue R2 $17,820.00

30 195595 - Plain Language & Spanish Translations for R2 Benefits R2 $647,193.00

31 197368 - Ability to send advocate information to out of state addresses for claimants R2

$62,285.00

32 208569 - Work Share Eligibility Rules Update R2 $21,355.00

33 210094 - Update the logic on generic availability issues R2 $33,201.00

210393 - Benefits Release - Two additional trainers for 9 weeks to deliver train the trainer and end user training for UIA Staff

R2 $139,742.00

210394 - Additional support at Cadilliac Place, Saginaw, Lansing, and Grand Rapids after R2 go-live, includes 16 people onsite (8 site support, 4 testers, and 4 functional)

R2 $715,758.00

36 210447 - IDD 518 OSMIS / MiUI Interface Requirements R2 $193,241.00

37 210859 - Interest On Amounts Assessed Under COVID Programs R2 $336,219.00

38 211622 - Conversion Workflow Queues R2 $103,421.00 39 211782 - Add Claim filing and Certification Videos R2 $391,294.00

40 211989 - Allow staff to change the protesting party on the Protest Request screen R2 $16,590.00

41 212124 - MES 62 (h) - Review the restitution and R2 $3,782,155.00 waiver eligibility of the overpayment before the overpayment is final.

42 212139 - 1955 Needed for Accepting Employer R2 $11,520.00 43 212331 - Issue End date on determination R2 $23,448.00

212335 - UIPL 21-20 forbids recoupment ("offset") to recover overpayments on certain programs after three years.

R2 $293,471.00

45 212854 - CR || ICON || IDD 545 || IB4 using SIDI instead of IBIQ R2 $53,251.00

46 212857 - Interface #520 - Modify the USPS NCOA SRI R2 $11,260.00

212986 - EFC Claims/ Appropriate waiver is not attached to the claims to reflect the file RTW code used.

R2 $94,729.00

48 213018 - CR ll Michigan FCCC Response to FCCC Type 1 Response System/Manual R2 $65,520.00

213024 - CR || ICON || WIC: Withdrawn Claims and Backdated Claims - (Implement #2 Withdrawing backdated claims and provide a reason))

R2 $24,221.00

50 213623 - 1221 Form Needed - Notice: Employer Filed Claim Not Processed R2 $79,563.00

51 213758 - Need Ability to End Indefinite Ineligibilities at All Levels - Copy R2 $142,419.00

52 213829 - IDD 128 should be 1 file Weekly/Quarterly together R2 $83,400.00

214650 - IDD 531 - Report Only Most Recent Claim ID in File (File Will Contain One Record per Customer)

R2 $9,240.00

54 Contract Updates R1 / R2 $0.00 55 Expanded UAT Scope - $3,610,550 56 New Hardening Phase R2 $3,216,122

57 User Testing Phase for new CR’s R1/R2 $2,792,519.00

58 Nine months of enhanced R1 support to accommodate various enhancements

R1 $3,420,000

Total $21,937,699.00

Contract Updates

The parties agree to the following.

Section 2.4 of the contract is replaced in its entirety with the following:

2.4 Service Level Table. Response and Resolution times will be measured from the time Contractor receives a Support Request until the respective times Contractor has (a) responded to that Support Request, in the case of response time and (b) Resolved that Support Request, in the case of Resolution time or provided a resolution plan approved by the State. "Resolve", "Resolved", "Resolution" and correlative capitalized terms mean, with respect to any particular Support Request, that Contractor has corrected the Error that prompted that Support Request and that the State has confirmed such correction and its acceptance of it in writing. Contractor shall respond to and Resolve all Support Requests within the following times based on the State's designation of the severity of the associated Error, subject to the parties' written agreement to revise such designation after Contractor's investigation of the reported Error and consultation with the State. The State and the Vendor agree that the resolution plan for defects discovered in the Maintenance & support phase will be defined as assigning the individual defects to planned builds with target release dates. For defects in need of urgent remediation as determined by the State, the emergency release or hot-fix processes will be followed for resolution.

Warranty Clarifications from CN6 is replaced in its entirety with the following:

Warranty Clarifications:

The defined warranty period of 120 days will be required for all software deliverables for both the Tax and Benefits releases for this Contract. The warranty period of 120 days will also be required for any software deliverables from either release, that is delayed until post go-live. The 120 days of warranty will start when each delayed software deliverable is released; however, both parties agree such warranty will not apply to code changes (including configurations) as part of M&O.

In the CN6 Approach to Testing table, the Exit Criteria clause for the “User Acceptance Testing” testing is replaced in its entirety with the following:

Exit Criteria:

100% of UAT test cases have been executed and a minimum of 95% of the executed UAT test scripts have passed and there are no open critical or high defects. The State must submit any exceptions to UAT Exit Criteria in writing to the Contractor and said exceptions must be approved by the Contractor in writing.

Contractor has received the State’s approval of the SEM-0189 Stage exit document.

Change Requests

Item: 1 ADO #:

177319

Release: R1 Title: PRIORITY - LMI - 202 & 2202 QCEW & SDDS SRI - Design Document Updates (NEED FOR FEB 1)

Description: Business Summary: Update the business rules to reflect that LMI is issued based on wage reporting. Also, update the ownership codes and ensure the SDDS SRI references the revised ownership codes.

Schedule Impact:

This CR is scheduled as part of R1 M&O.

Cost Impact:

$23,476 This cost has been built into the revised contract pricing (schedule B) in this CN.

Item: 2 ADO #:

188852

Release: R1 Title: Manual Adjustment of Taxable Wage Base

Description: Business Purpose: To give the user the ability to manually adjust the taxable wage base if employer meets eligibility criteria. Update the specifications for the 6352 and 6354 correspondences.

Schedule Impact:

This CR is scheduled as part of R1 M&O.

Cost Impact:

$29,497 This cost has been built into the revised contract

Item: 3 ADO #:

189456

Release: R1 Title: TPA Bulk Wage Upload - Email Notification and Processing screen (similar to TPA Bulk Payments)

Description: Business Purpose: To add email correspondences relating to TPA wage file submission, processing, and rejection. This change will also include an update to the TPA Submission History screen to show all statuses while processing TPA Wage File Upload.

Schedule Impact:

This CR is scheduled as part of R1 M&O.

Cost Impact:

$48,440 This cost has been built into the revised contract

Item: 4 ADO #:

186008

Release: R1 Title: Header needed for FOIA Forms

Description: Business Purpose: The header on FOIA forms is missing, so we are unable to send out forms though print center. Forms are: 6583, 6532, 6587, 6531, 6585, 6529, and 6103.

For these forms, please update with the standard template header instead of the current one being used, but:

• Remove the grey box with Employer/Claimant Name & EAN/Claimant ID

• Remove the FEIN/CLM ID from the section where the mail date and letter ID print out

Schedule Impact:

This CR is scheduled as part of R1 M&O.

Cost Impact:

$24,047 This cost has been built into the revised contract

Item: 5 ADO #:

193741

Release: R1 Title: Transmitter TPA - Wage Submission Validation

Description: Business purpose: Create an exception process that allows Transmitter third-party administrators (TPAs) to file wages for employers regardless of the TPA–client relationship. This change request (CR) will add an account-level option to enable this behavior. A follow-up data script will update existing TPA accounts to include the new option, as applicable.

Data Script will be created based on this CR to setup the following account as a transmitter - QuickBooks Online Payroll, Inc - TPA ID: 50000021 - FEIN: xxxxx5426

Schedule Impact:

This CR is scheduled as part of R1 M&O.

Cost Impact:

$27,256 This cost has been built into the revised contract

Item: 6 ADO #:

185572

Release: R1 Title: TOP Process - Top referral with multiple quarter debt

Description: Business Purpose: This change request covers how new debt covering multiple quarters with the same delinquency date is referred to BFS. This change will result in this debt being sent with a single debt ID instead of multiple debt IDs as is the current action. This will also result in a single 6385 notice being generated.

This change request also includes change when the employer account has a collection hold status at the account level the system will update the maintain intercept screen status to 'Collection Hold'. Added business logic to include all Contributing entity types for TOP referral. Adding New status 'Collection Hold' in Maintain intercept screen.

Schedule Impact:

This CR is scheduled as part of R1 M&O.

Cost

$13,728 This cost has been built into the revised contract

Item: 7 ADO #:

177293

Release: R1 Title: Manage Warrant (Liens & Levy) - Levy - Maintain Table of Garnishment Addresses (Post Go-Live)

Description: Business Purpose: Currently Create Levy screen does not display the legal garnishment address. Also, system to validate the bank details that are entered in add Additional bank information screen and also added options for staff to edit the existing garnishment address.

Schedule Impact:

This CR is scheduled as part of R1 M&O.

Cost Impact:

$16,712 This cost has been built into the revised contract

Item: 8 ADO #:

183679

Release: R1 Title: Process Experience Transfer Adjustment - Transfer Rule Modification Year 2 and 3 rules

Description: Business Purpose: Updated year 2 and 3 business rules for existing partial transfers and scenarios when there are multiple transfers on the same day that equates to 100% of the business which will terminate the predecessor.

Schedule Impact:

This CR is scheduled as part of R1 M&O.

Cost Impact:

$37,005 This cost has been built into the revised contract

Item: 9 ADO #:

194294

Release: R1 Title: Make Payments - CEPAS Non-Processed Payments SRR

Description: Business Purpose: After discussing with client Lynnette, we need to create a report to display CEPAS payments that have not been processed after 5 business days.

CEPAS payments are usually processed within 1-3 business days depending on holidays. This report will allow us to view any outstanding settlements.

Schedule Impact:

This CR is scheduled as part of R1 M&O.

Cost Impact:

$8,356 This cost has been built into the revised contract

Item: 10 ADO #:

186874

Release: R1 Title: Incept screen hyperlink and Add delinquency date to Offset screen

Description: Business Purpose: Screen element "Debt amount" to be changed to hyperlink to display breakdown of the debts (Original owed amount while referring to TOP) in Maintain Intercept screen(New Popup screen). Also, Adding the Delinquency date column to the screen.

Schedule Impact:

This CR is scheduled as part of R1 M&O.

Cost Impact:

$12,136 This cost has been built into the revised contract

Item: 11 ADO #:

179483

Release: R1 Title: Process TPS Reports - Updates to Debit Contributory and Status Inactivated/Terminated Universes

Description: Business Purpose: Update the criteria for employer inclusion in the Debit Contributory and Status Successor Universes.

• Status Inactivated/Terminated: Updated to clarify excluding Non-Liable employers since during conversion, the non-liable.

• Status Successor Universe: Clarified that only transfer determinations made within the selected universe timeframe are included.

Schedule Impact:

This CR is scheduled as part of R1 M&O.

Cost Impact:

$12,733 This cost has been built into the revised contract

Item: 12 ADO #:

195316

Release: R1 Title: Maintain Security - Client requested change

Description:

Schedule Impact:

This CR is scheduled as part of R1 M&O.

Cost

$19,497

Item: 13 ADO #:

192795

Release: R1 Title: Reactivate Employer Account - Liability Questions for Non-Liable/Terminated Employers

Description: Business Purpose: Collect liability dates when reactivating non-liable/terminate employer. Modify 6549 text. Modify 1183 text and trigger.

Schedule

This CR is scheduled as part of R1 M&O.

$51,528 This cost has been built into the revised contract

Item: 14 ADO #:

193064

Release: R1 Title: Create and Register New Employer - Treasury Registration Questions Not Required for Staff

Description: Business Purpose: Ensure Treasury registration questions are not required during staff flow.

This change is to prevent the treasury call for staff users, in the case where they do not input answers in the Treasury Tax Info screen.

Schedule Impact:

This CR is scheduled as part of R1 M&O.

Cost Impact:

$12,733 This cost has been built into the revised contract

Item: 15 ADO #: 209132 Release: R1 Title: April 2026 Site Support

Description: Business Purpose: April 2026 Site Support - Onsite support at Cadilliac: Includes 5 people onsite (3 site support, 1 tester, and 1 functional).

Schedule Impact:

This CR is scheduled as part of R1 M&O.

Cost Impact:

$109,485 This cost has been built into the revised contract

Item: 16 ADO #: 207526

Release: R1 Title: Change for House of Rep and other Government Agency Employer Accounts Login

Description: Business Purpose: Allow government agency employers and TPAs to access their MiUI account through the MiLogin Worker page.

Schedule Impact:

This CR is scheduled as part of R1 M&O.

Cost Impact:

$15,570 This cost has been built into the revised contract

Item: 17 ADO #:

152651

Release: R2 Title: CR Waiver for State Approved Training Issue

Description: Business Purpose: Allow There is a Non-Mon Issue currently that interacts with Michigan Works.

Availability Waiver for Approved Training Issue

1. Staff navigate to Create New Issue and create an Approved Training issue with start and end dates that align with the training. If adjudicated as eligible:

a. The issue sends the 1625 to the claimant.

b. The issue sends the 1680 to the claimant.

c. The issue creates an Availability- Failure to Return Approved

Training Form issue in flag status with a start date after the due date of the form.

d. If the issue is not adjudicated as eligible within 10 days we auto-adjudicate the issue as ineligible.

1. If the 1680 is received via scanning and indexing, the system will attach the

1680 to the Waiver for Approved training issue and create a task for an adjudicator to review the 1680. The system will void the Failure to Return the Approved Training Form issue.

2. If 1680 is not received, the Failure to Return Approved Training Form issue is activated once the start date of the flag issue is the System date.

Schedule Impact:

This CR is included in the 11/16/26 R2 Go-Live.

Cost Impact:

$92,388 This cost has been built into the revised contract

Item: 18 ADO #: 172014 Release: R2 Title: UIA 6321 - Notice of Advocacy Representation letter updates

Description: Business Purpose: The verbiage on the UIA 6321 - Notice of Advocacy Representation letter has been updated.

Schedule Impact:

This CR is included in the 11/16/26 R2 Go-Live.

Cost Impact:

$82,519 This cost has been built into the revised contract

Item: 19 ADO #: 172031 Release: R2 Title: UIA 6318 Denial of Advocacy Services letter updates

Description: Business Purpose: Creating a brief for this change and the plain language team is working on verbiage changes. Do not need to wait on the plain language review of forms UIA 6320, 6321 & 6318.

Schedule

This CR is included in the 11/16/26 R2 Go-Live.

$86,365 This cost has been built into the revised contract

Item: 20 ADO #: 179021 Release: R2 Title: MAPP Process

Description: Business Purpose: Changes were made to the Manage Appeal Case Folder and Exhibits document use case to align with the updated MAPP Process. Detailed changes below:

1. Updated the functionality of the 'Mail Packet' button in screen one to mail the MAPP packets to MOAHR when clicking that button.

2. Removed Appeal Packet Recipients Screen 2 as the 'Mail Packet' button in screen 1 sends the MAPP packets to MOAHR automatically, and Claimants/Employers will no longer be able to be recipients.

3. Removed the Appeal Case Folder Claimant/Employer View Screen 5 as the claimants can no longer view their case folder given that they are no longer being sent their MAPP packets.

Schedule Impact:

This CR is included in the 11/16/26 R2 Go-Live.

Cost Impact:

$71,532 This cost has been built into the revised contract

Item: 21 ADO #: 186051 Release: R2 Title: MCDA + LADT Changes from Partner Feedback

Description: Following are the changes required in MiUI to accommodate the changes from

MCDA:

• Change 1.1: Exclude UDBI data (ICON LADT Shell Claim Data) from the 8-week period file (FMR5131-8WK.txt) mentioned in ‘ FMR513 LMI UIDB Claimant File_SRI_00535.docx’.

• Change 1.2: Descope the 2-week period file (FMR5131.txt) mentioned in ‘ FMR513 LMI UIDB Claimant File_SRI_00535.docx’.

• Change 2: Add two new fields to the 8-week period file:

o Entitlement Code o Initial Claim Type Code

• Change 3: See below the proposed implementation for Change 3 o Since the inbound file cannot be forwarded as-is, MiUI will generate the LADT file (text file) based on the specifications provided by Employment and Training Administration (ETA) which contain the weekly incoming LADT data received as web service response from ICON Hub. This generated text file will be delivered to MCDA through MiFTS.

Schedule

$79,331 This cost has been built into the revised contract

Item: 22 ADO #: 189952 Release: R2 Title: Quit - LTA separating employer screen showing incorrect employer

Description: During an Initial Claim application the screen to gather the LTA Leaving and Accepting employer information is defaulting to the Claim separating employer and not the employer the Quit/LTA was recorded on. Also, if there are multiple Quit/LTA separations listed only 1 screen appears. The screen should appear immediately after the fact finding is recorded and default to the involved employer. Many times there are multiple Quit-LTA separations within a base period. Also, when filing an additional claim application with a Quit/LTA the fact finding is taken but the Leaving/Accepting employer screen never appears and the issue does not open.

Schedule Impact:

This CR is included in the 11/16/26 R2 Go-Live.

Cost Impact:

$51,930 This cost has been built into the revised contract

Item: 23 ADO #: 192210 Release: R2 Title: Additional Claim application needs US Citizenship and School questions

Description: Reopen and Additional Claim applications do not ask questions about US Citizenship or if they are attending school. Both items can change at any time after the Initial Claim application is completed and should be asked will all new applications.

Schedule Impact:

This CR is included in the 11/16/26 R2 Go-Live.

Cost Impact:

$62,322 This cost has been built into the revised contract

Item: 24 ADO #: 192680 Release: R2 Title: Updated Medical Form for MIUI

Description: Currently - in MIDAS - we use UIA 1742 Medical Statement for ability nonmonetary cases and UIA 1915 Physician's Statement for Preservation of Benefit Entitlement requests/nonmonetary cases. We have combined elements of both forms and in MIUI, we will use only the UIA 1742 Medical Statement for both reasons (ability and preservation). Please obsolete 1915. Please use only the updated UIA 1742 in MIUI. If you see 1915, replace with MIUI 1742 Updated Medical Form. Form has been approved through clearance.

Schedule

$59,230 This cost has been built into the revised contract

Item: 25 ADO #: 193302 Release: R2 Title: UI - R2 - New MiUI Interface with TotalAgility

Description: This CR is requesting a new interface, a real-time interface with TotalAgility.

Schedule Impact:

This CR is included in the 11/16/26 R2 Go-Live.

Cost Impact:

$24,260 This cost has been built into the revised contract

Item: 26 ADO #:

193579

Release: R2 Title: Process to search for and modify status (i.e., to void) claimant benefit payments

Description: There is currently no functionality to enable us to void a returned benefit payment (e.g., paper check coming back as undeliverable).

Schedule Impact:

This CR is included in the 11/16/26 R2 Go-Live.

Cost Impact:

$212,416 This cost has been built into the revised contract

Item: 27 ADO #: 194375 Release: R2 Title: ICON: UCFE FCCC Type 1 Response Should be Type 2

Description: Related to Bug 192507, test case 177910.

UCFE FCCC Type 1 Response received which should be UCFE FCCC Type 2 that there is an existing claim in another state. 931 Response Status shows Sent and Pending but does not show Received.

Schedule Impact:

This CR is included in the 11/16/26 R2 Go-Live.

Cost Impact:

$10,500 This cost has been built into the revised contract

Item: 28 ADO #:

194703

Release: R2 Title: Advocacy Invoicing Rules

Description: Need to make changes to the Advocacy Invoicing Rules:

1. Remove #9 System shall not allow an appeal to be added to an invoice while appeal is Pending.

2. Remove #11 System shall not allow an appeal to be saved to an invoice if appeal has been added to another invoice.

3. Remove Reopened as a Status from #15 Actions available in the Actions dropdown when advocate invoice workflow item status is Open or Reopened is ‘Close’

4. Remove the functionality associated with Reopened Advocate Invoice - Edit screen.

5. There will be a Close Option and or staff can just select Save and the Invoice should have the Status of Open.

Schedule Impact:

This CR is included in the 11/16/26 R2 Go-Live.

Cost Impact:

$251,200 This cost has been built into the revised contract

Item: 29 ADO #: 195156 Release: R2 Title: Misrepresentation adjudication - issue needs to open w/ parent issue

Description: Description of Change: MiUI needs to automatically open a misrepresentation case whenever a working & collecting matter is opened in order for fact-finding to go out simultaneously for both issues. Currently, MiUI only opens a misrepresentation -intentional issue AFTER you determine fraud on the parent issue (working & collecting). We cannot determine fraud on one issue and THEN ask for misrepresentation questions after the fact. Those questions & answers can be crucial when determining intentional vs. unintentional.

Reason for Change: MiDAS currently auto-opens both a working & collecting issue (not unemployed or remuneration) and an associated misrepresentation issue so both issues are closed at the same time. Additionally, the current set up in MiUI doesn't allow you to select a rationale for the intentional misrepresentation.

Schedule Impact:

This CR is included in the 11/16/26 R2 Go-Live.

Cost Impact:

$17,820 This cost has been built into the revised contract

Item: 30 ADO #:

195595

Release: R2 Title: Plain Language & Spanish Translations for R2 Benefits

Description: UIA to consider one of three different scenarios, each with a different number of forms to be redesigned into plain language and then translated into Spanish for MiUI R2.

• Scenario 1 – 23 Forms - These are the 23 most used forms and are the bare minimum needed for R2.

• Scenario 2 – 37 Forms - In addition to the 23 forms in Scenario 1, this scenario also includes the 14 next most used forms.

• Scenario 3 – 66 Forms - In addition to the 37 forms in Scenario 2, this scenario also includes the 29 remaining forms.

Schedule

This CR is included in the 11//26 R2 Go-Live.

Cost Impact:

$647,193 This cost has been built into the revised contract

Item: 31 ADO #: 197368 Release: R2 Title: Ability to send advocate information to out-of-state addresses for claimants

Description: Need the ability to send customers that do not have a Michigan address an Advocate Information (6320 letter).

The rule would be if the address is out a Michigan address, send active advocate list for that party. Meaning if it is for the claimant- send all active claimant advocates.

Schedule Impact:

This CR is included in the 11/16/26 R2 Go-Live.

Cost Impact:

$62,285 This cost has been built into the revised contract

Item: 32 ADO #: 208569 Release: R2 Title: Work Share Eligibility Rules Update

Description: Per Bug #206632, the system is not displaying the Work Share Plan application to a subset of employers, citing, non-compliance due to an open quarter (1st quarter 2026). The use case fails to outline a date parameter on which a previous quarter is defined.

SOM doesn’t consider a quarter to be “previous” until after the reporting due date has passed (for Q1 2026, the due date is 4/27). This rule should be applied across all quarters and when running the WS quarterly compliance sweep.

Schedule Impact:

This CR is included in the 11/16/26 R2 Go-Live.

Cost Impact:

$21,355 This cost has been built into the revised contract

Item: 33 ADO #: 210094 Release: R2 Title: Update the logic on generic availability issues

Description: Question 2 of this Fact Finding should not display when the user answers "No" to question 1. (Document: Availability - Generic Availability - Claimant Questionnaire)

Schedule

$33,201 This cost has been built into the revised contract

Item: 34 ADO #: 210393 Release: R2 Title: Benefits Release - Two additional trainers for 9 weeks to deliver train the trainer and end user training for UIA Staff

Description: Two additional trainers for 9 weeks to deliver train the trainer and end user training for UIA Staff

Schedule Impact:

This CR is included in the 11/16/26 R2 Go-Live.

Cost Impact:

$139,742 This cost has been built into the revised contract

Item: 35 ADO #: 210394 Release: R2 Title: Additional support at Cadilliac Place, Saginaw, Lansing, and Grand Rapids after R2 go-live

Description: Additional support at Cadilliac Place, Saginaw, Lansing, and Grand Rapids after R2 go-live, includes 16 people onsite (8 site support, 4 testers, and 4 functional)

Schedule Impact:

This CR is included in the 11/16/26 R2 Go-Live.

Cost Impact:

$715,758 This cost has been built into the revised contract

Item: 36 ADO #:

210447

Release: R2 Title: IDD 518 OSMIS / MiUI Interface Requirements

Description: The purpose of this Change Request (CR) is to address and correct all identified gaps in the IDD 518 SRI design by documenting them for resolution.

Schedule Impact:

This CR is included in the 11/16/26 R2 Go-Live.

Cost Impact:

$193,241 This cost has been built into the revised contract

Item: 37 ADO #: 210859 Release: R2 Title: Interest On Amounts Assessed Under COVID Programs

Description: This is a change request to stop adding interest on amounts assessed under COVID programs. Under a UIPL, interest should not be added to the following programs:

1. PUA

2. PEUC

3. MEUC

4. PUC/FPUC

5. DUA

6. FFW

Please note, legal is still reviewing however, we wanted to at least get the CR entered and started. Should legal provide any additional programs for review, we reserve the right to add later.

Schedule Impact:

This CR is included in the 11/16/26 R2 Go-Live.

Cost Impact:

$336,219 This cost has been built into the revised contract

Item: 38 ADO #:

211622

Release: R2 Title: Conversion Workflow Queues

Description: Conversion queues:

- Pending Level 1

- Pending Level 2

- Monetary

- Pending Level 3 and Above

For BPC:

- Pending Level 1

- Pending Level 2

Schedule Impact:

This CR is included in the 11/16/26 R2 Go-Live.

Cost Impact:

$103,421 This cost has been built into the revised contract

Item: 39 ADO #:

211782

Release: R2 Title: Add Claim filing and Certification Videos

Description: Claim filing and Certification videos will be embedded into MiUI.

Schedule Impact:

This CR is included in the 11/16/26 R2 Go-Live.

Cost Impact:

$391,294 This cost has been built into the revised contract

Item: 40 ADO #: 211989 Release: R2 Title: Allow staff to change the protesting party on the Protest Request screen

Description: Currently when protesting an issue, Staff are unable to select whether the employer or claimant are protesting, it defaults to the claimant. Even if the claimant is qualified for benefits, it will default to claimant protesting.

The File Appeal screen has a drop down as to who is actually protesting. Requesting a CR to copy this functionality on the File Appeal screen.

Schedule Impact:

This CR is included in the 11/16/26 R2 Go-Live.

Cost Impact:

$16,590 This cost has been built into the revised contract

Item: 41 ADO #: 212124 Release: R2 Title: MES 62 (h) - Review the restitution and waiver eligibility of the overpayment before the overpayment is final

Description: Per the updates MES 62 (h) rules, the Non-Monetary Issues_SRW document has been updated to include the updated design for the Potential Overpayment Waiver workflow.

Tracked change updates have been added to the following sections of the SRW: 3 Workflow Specifications, 5.15 Screen 15 - Potential Overpayment Waiver screen, and 5.15.1 Screen Grid. Once the CR is approved, related tracked changes will be accepted.

Updates were made to the Adjudicate Non-Monetary Issue document to include the updated Overpayment dropdown item and Companion Issue screen.

Schedule Impact:

This CR is included in the 11/16/26 R2 Go-Live.

Cost Impact:

$3,782,155 This cost has been built into the revised contract

Item: 42 ADO #: 212139 Release: R2 Title: 1955 Needed for Accepting Employer

Description: Accepting employer needs to receive copy 1955 if LTA ROC applies. Per 29(5) benefits paid on leaving employer wages will be charged as if earned with accepting employer. Currently in MiUI the 1955 is only going to leaving employer.

Schedule Impact:

This CR is included in the 11/16/26 R2 Go-Live.

Cost Impact:

$11,520 This cost has been built into the revised contract

Item: 43 ADO #: 212331 Release: R2 Title: Issue End date on determination

Description: Currently the issue end date on a determination does not extend past 18 months. There are cases where we need the end date to be greater than 18 months.

Schedule Impact:

This CR is included in the 11/16/26 R2 Go-Live.

Cost Impact:

$23,448 This cost has been built into the revised contract

Item: 44 ADO #: 212335 Release: R2 Title: UIPL 21-20 forbids recoupment ("offset") to recover overpayments on certain programs after three years

Description: See UIPL_20-21 page I-1 (pdf page 15) for table where the three-year limit exists for PUC, MEUC, First week, and PEUC. I do not believe these business rules exist in MiUI.

Schedule Impact:

This CR is included in the 11/16/26 R2 Go-Live.

Cost Impact:

$293,471 This cost has been built into the revised contract

Item: 45 ADO #: 212854 Release: R2 Title: CR || ICON || IDD 545 || IB4 using SIDI instead of IBIQ

Description: Currently, MiUI uses the employer address from the IBIQ results in order to send the outgoing IB4 Request to states. The problem is that an employer might have an address in a state where wages are not assigned, resulting in IB4 Requests going to incorrect states and those states returning an unnecessary IB4 Response.

From ICON UAT Partner testing, a solution would be to use SIDI results for the IB4 instead of IBIQ. There would need to be a way for MiUI to account for CA, OK, and VI, which do not provide data to the Hub for SIDI inquiries.

Schedule Impact:

This CR is included in the 11/16/26 R2 Go-Live.

Cost Impact:

$53,251 This cost has been built into the revised contract

Item: 46 ADO #: 212857 Release: R2 Title: Interface #520 - Modify the USPS NCOA SRI

Description: The test file has the letter designation as a prefix added at the beginning of the

Customer Key; The SRI specification for USPSOUT would need to be changed from "Long" to "String" format, and Deloitte would need to add logic in MiUI to add the prefix designation when building the outbound file and then to look for it in the returned inbound file to control the logic flow for an address update to find the corresponding Claimant versus Employer that was sent out.

Prepend E for employer and C for claimant to keep unique identifier in NCOA interface incoming and outgoing files.

Schedule Impact:

This CR is included in the 11/16/26 R2 Go-Live.

Cost

$11,260

This cost has been built into the revised contract

Item: 47 ADO #: 212986 Release: R2 Title: EFC Claims/ Appropriate waiver is not attached to the claims to reflect the file RTW code used

Description: Business need: The system needs to be able to attach the correct waiver to the claims based on the EFC file RTW code. This will ensure the appropriate waivers get attached to the specific claimants in each individual file. It also alleviates confusion for the employer with having to submit a file and a waiver request separately, both things can be processed in one submission. Also, the rules on when to submit a file and when to submit a waiver are not the same, which would add more confusion to the employer.

Schedule Impact:

This CR is included in the 11/16/26 R2 Go-Live.

Cost Impact:

$94,729 This cost has been built into the revised contract

Item: 48 ADO #: 213018 Release: R2 Title: CR ll Michigan FCCC Response to FCCC Type 1 Response System/Manual

Description: The capability of the Agency to issue a response to the FCCC Type 1 Response per ETA 384 and UIPL 27-06.

Schedule Impact:

This CR is included in the 11/16/26 R2 Go-Live.

Cost Impact:

$65,520 This cost has been built into the revised contract

Item: 49 ADO #: 213024 Release: R2 Title: CR || ICON || WIC: Withdrawn Claims and Backdated Claims - (Implement #2 Withdrawing backdated claims and provide a reason))

Description: Disable the automatic selection of Backdate Reason Code for the WIC Add transaction on claim withdrawal. Instead, staff should select the appropriate Backdate Reason Code, Wages Returned Date or enter Remarks when withdrawing a CWC claim so that the correct Backdate Reason code can be sent on the automatic WIC transaction. This will allow the correct backdate reason code based on the actual fact pattern.

Schedule Impact:

This CR is included in the 11/16/26 R2 Go-Live.

Cost Impact:

$24,221 This cost has been built into the revised contract

Item: 50 ADO #: 213623 Release: R2 Title: 1221 Form Needed - Notice: Employer Filed Claim Not Processed

Description: Requested Fix: Use the plain language form that has been provided to develop an SRC and implement the form within MiUI.

Schedule Impact:

This CR is included in the 11/16/26 R2 Go-Live.

Cost Impact:

$79,563 This cost has been built into the revised contract

Item: 51 ADO #: 213758 Release: R2 Title: Need Ability to End Indefinite Ineligibilities at All Levels - Copy

Description: Need the ability to end an indefinite ineligibility at all levels (including MOAHR and higher levels) because this determination will carry across all of the claimant’s future claims.

Schedule Impact:

This CR is included in the 11/16/26 R2 Go-Live.

Cost Impact:

$142,419 This cost has been built into the revised contract

Item: 52 ADO #: 213829 Release: R2 Title: IDD 128 should be 1 file Weekly/Quarterly together

Description: Requesting to have 1 file submitted for the DHHS.00128 Crossmatch: National Directory of New Hires Outgoing File. The current Use Case does not specify if it should be one file or not. This is tied to Bug #213379.

The design specs are as follows:

Right now in testing, 2 outgoing files are being sent. The request is to consolidate/combine into 1 single file.

Schedule

This CR is included in the 11/16/26 R2 Go-Live.

Cost Impact:

$83,400 This cost has been built into the revised contract

Item: 53 ADO #: 214650 Release: R2 Title: IDD 531 - Report Only Most Recent Claim ID in File (File Will Contain One Record per Customer)

Description: The current MiDAS file contains one record per customer. A meeting was held with WDC and DTMB staff and it was determined that the file containing multiple records, as it is currently designed for MiUI, is going to cause processing issues. If we keep the current MiUI IDD configuration with multiple records per customer;

Total Agility will need to make major changes on their side. In Midas; when we do the 6 year look back; we send a single SSN with the most recent claim information. MiUI configuration is sending ALL claims for the 6-year lookback. This would cause multiple SSN records for a single claimant and total agility would have to try to identify which BYB/Claim ID to use.

Summary: No changes to record layout. Report claimant data with most recent claim ID. Do not include additional records for each claimant with the additional claim IDs active in the 72-month lookback period.

Schedule Impact:

This CR is included in the 11/16/26 R2 Go-Live.

Cost Impact:

$9,240 This cost has been built into the revised contract

Expanded UAT Scope

This CN accommodates a larger R2 UAT for the pre-CN10 scope than originally planned. The original scope for R2 UAT called for 3,198 test cases. Since R2 UAT began, an additional 6,264 test cases have been added for a total of 9,462 test cases.. This requires additional schedule time as well as additional resources from the Contractor.

New Hardening Phase

This CN adds a three-week hardening phase for R2 between the completion of R2 UAT and the R2 go-live. If additional hardening time is required, this will be mutually agreed upon via a change order. As with R1, the purpose of this phase is to allow the State to conduct additional, targeted testing of critical high-visibility functions with MiUI. It also allows the State to complete any UAT testing that the State has elected to move to the hardening phase, as allowable per the schedule.

Another component of hardening is testing and confirming the operational readiness of UIA staff to use MiUI (R2). Staff will perform a set of business operations with a focus on the high priority, high volume business processes. It’s important that Staff go through the operational validation process in order to encounter and understand where and when business processes, decisions and handoffs behave differently in MiUI vs MiDAS.

During hardening, the UIA Staff will validate business operational readiness through a simulation of executing key business processes from the various business units. For example:

• Simulate critical, high volume business processes such as filing initial claims, determine monetary eligibility, perform non-mon adjudication, process payments, collections etc.

• Utilize dashboards to monitor and manage staff activity daily while hardening is executed;

identify job aids as questions surface from staff on how to perform essential job duties. Decide how work will be completed, are they able to complete the work, are resources available if questions arise, do they know where and who to ask for help?

• Understand dependencies across teams (e.g., intake → monetary/non-monetary issues), where the handoffs occur between the different business units.

As with R1, there are no formal entry or exit criteria for this phase.

User Testing Phase for New CR’s

The 37 CR’s that are included in this CN add significant scope to R2, resulting in the need for a new User Testing phase dedicated to this new scope. The State needs to perform testing on these CR’s prior to the R2 go-live, requiring an additional 11 weeks of time. If additional User Testing time is required by the State, this will be mutually agreed upon via a change order. This includes additional support from the Vendor team as well as remediation of any issues that are found during testing.

The additional testing effort covers the following activities:

- Identify testing requirements for the 37 CR’s

- Write test cases to meet these testing requirements, planning for a mix of testing using converted data as well as data created by MiUI

- Execute test cases, log test case progress, record any issues, resolve issues, retest any failures

Any required entry or exit criteria for the User Testing phase will be developed by the project team and must be mutually acceptable to both the State and the Vendor.

Enhanced Outreach

This CN provides for additional outreach support from the Contractor for Employer, TPA, and Claimant outreach. This augments the State’s approach for Outreach and consists of:

1. Creating the MiUI Employer Toolkit

2. Additional Navigator tours for TPA’s

3. Provide open Q&A and one-on-one support for the State’s MiUI Office Hours

4. Create an additional 10 guides for training delivery

5. Deliver two 3-hour functionality deep dives for Employers and TPA’s

6. Support demonstrations and logistics for UIA division roadshows

Nine Months of Enhanced R1 Support to Accommodate Various Enhancements

The State has asked for additional capacity to implement changes to MiUI R1 (Tax) during the first nine months following the completion of R1 warranty (beginning 6/24/26). This continues to be a capacity-based model as defined in the contract. For the first nine months of M&O, the M&O team size is adjusted to the following levels:

The staffing levels and payment schedule for the first nine months of M&O is adjusted as follows:

Billing Month Estimated Hours (FTE’s) Total Monthly Cost July 2026 4,440 (27.75) $705,240.00

August 2026 4,440 (27.75) $705,240.00 September 2026 4,440 (27.75) $705,240.00

October 2026 4,440 (27.75) $705,240.00 November 2026 4,440 (27.75) $705,240.00 December 2026 4,440 (27.75) $705,240.00

January 2027 4,440 (27.75) $705,240.00 February 2027 4,440 (27.75) $705,240.00

March 2027 4,440 (27.75) $714,681.00 Total: 39,960 (27.75) $6,356,601.00

The table below documents the enhanced staffing plan for the initial nine-month period of time.

The net adjustment to the contract for this period of time is $3,420,000.

Site Project Role Rate Card Role $/H Est Hours Total Price

Onshore Triage & PMO Business Analyst - 1 $165 1,440 $237,600

Onshore Business Analyst Business Analyst - 2 $191 2,929 $559,521

Onshore Business Analyst Business Analyst – 3 $234 1,440 $336,960

Onshore Sr Business Analyst & Lead Business Lead $313 2,880 $901,440

Onshore DBA DBA – 2 $191 1,440 $275,040

Onshore Developer Developer – 2 $165 2,880 $475,200

Onshore Developer Developer - 3 $191 1,440 $275,040

Onshore OCM Consultant OCM Consultant - 2 $191 1,440 $275,040

Onshore Production Tech Support

Prod Support Engineer - 3 $255 2,880 $734,400

Onshore M&O Leader Project Leader $432 1,440 $622,080

Onshore MiUI App Leader Project Manager $355 1,440 $511,200

Offshore DBA DBA – 2 $60 1,440 $86,400

Site Project Role Rate Card Role $/H Est Hours Total Price

Offshore Developer Developer - 2 $48 1,440 $69,120

Offshore Developer Developer - 3 $60 7,200 $432,000

Offshore Dev Manager Development Manager $125 2,520 $315,000

Offshore Tester Tester - 1 $39 2,880 $112,320

Offshore Tester Tester - 2 $48 2,880 $138,240

Totals: 39,960 $6,356,601

Following the end of this nine-month period, the M&O team size will revert to the 11 FTE’s in the contract for the remainder of the contract term. For clarity, the staffing table for the 11 FTE’s in the current contract is included below and will be in effect after the nine-month period:

Support Role # FTE Location M&O Manager 1.00 Onshore Business Analyst 1.00 Onshore DBA 1.00 Onshore Cloud Engineer 1.00 Onshore Developer 3.00 Offshore Tester 2.00 Offshore Operations Tech 2.00 Onshore Total Staff 11.00

Schedule Update

The overall Gantt chart for the updated Release 1 and 2 timelines are included below:

Deliverable Schedule Update

Del ID Name Baseline Submission Date (CN7)

Revised Submission Date (CN10)

16 (R2) Deliverable 16: Solution Implementation Plan (R2) 3/31/2026 9/28/2026 46 Deliverable 46: Final Implementation Document 1/16/2026 4/28/2026 49 Deliverable 49: Final Acceptance 12/19/2025 4/28/2026

54 Deliverable 54: Technical Documentation for Knowledge Transfer 1/16/2026 7/1/2026

57 Deliverable 57: Organizational Transition Impact 6/30/2026 12/28/2026

58 Deliverable 58: Warranty Month 4 (R1) - No-Cost Deliverable 4/17/2026 7/24/2026

59 Deliverable 59: Cutover Plan 3/6/2026 3/19/2026

60 Deliverable 60: Final Training Documentation Sub #1: 2/20/2026 Sub #2: 4/3/2026

Sub #1: 5/5/2026 Sub #2: 9/11/2026

61 Deliverable 61: Updated Project Implementation Plan 4/3/2026 10/19/2026 62 Deliverable 62: Readiness Report 5/1/2026 10/19/2026 63 Deliverable 63: Updated Cutover Plan and Schedule 4/17/2026 10/9/2026 64 Deliverable 64: Final Implementation Document 6/11/2026 12/28/2026 65 Deliverable 65: UAT Support and UAT Results 5/20/2026 10/12/2026 66 Deliverable 66: Final Test Results Report 5/20/2026 10/12/2026 67 Deliverable 67: Final Acceptance 6/5/2026 12/7/2026 68 Deliverable 68: Training Completion Report 6/5/2026 12/7/2026 69 Deliverable 69: Final As-Built System Documentation 6/5/2026 12/28/2026 70 Deliverable 70: Cutover Completion Report 5/20/2026 12/7/2026 71 Deliverable 71: Report Adoption Metrics 7/8/2026 12/7/2026

72 Deliverable 72: Technical Documentation for Knowledge Transfer 6/30/2026 12/28/2026

73 Deliverable 73: Warranty Month 4 (R2) - No-Cost Deliverable 10/2/2026 3/29/2027

Revised Contract Pricing - SCHEDULE B – PRICING SCHEDULE

Milestones Deliverables/Work Product Tax

Project Planning & Management

Stakeholder Outreach and Communication Plan $158,898.91 Configuration Management Plan $158,898.91 Baseline Project Schedule $158,898.91 Project Deployment Plan $158,898.91 Project Management Plan $158,898.91 Deliverable Expectation Documents (DEDs) $158,898.91 Project Kickoff Materials $158,898.91

Requirements & Design Validation

Final Requirement Validation Document $198,623.64 Validation Sessions $198,623.64 Final Design Document $936,634.64 Final Design Document $100,564.07 Final Implementation Document $198,623.64

Enterprise Analysis and Design

Requirements Traceability Matrix $397,247.27

Conceptual Design Documentation $397,247.28

Provision Environments

Validate Development Test and Production environments

$744,494.55

Build (Development and Configuration)

Final Solution and Testing Document Plan $317,797.82 Integration Plan $317,797.82 Data Conversion and Migration Plan $317,797.82 Solution Implementation Plan $392,797.82 Cutover Plan $317,797.82

Testing & Acceptance

Test Plan $317,797.82 Test Cases and Test Scripts…