230000000173.pdf

PDF 4 MB Posted Feb 28, 2023

Attached to: Department Technology, Management and Budget MI|MA230000000173
Contract number: MA230000000173
Issued by: Michigan

About this file

Written by GovTribe AI · Aug 10, 2026

This document comprises multiple contract change notices (CN 1-11) issued by the State of Michigan's Department of Technology, Management, and Budget (DTMB) for Contract Number MA230000000173, an indefinite delivery vehicle for operational consulting services established under the State's prequalification program. The primary contractor is Slalom, Inc., headquartered in Detroit, Michigan, with secondary involvement from the Michigan Department of Health and Human Services (MDHHS). The contract is administered by the State with oversight from DTMB's Central Procurement Services and involves multiple state agencies and program managers.

The contract provides enterprise operational consulting services focused on organizational change management, discovery initiatives, and strategic planning. The initial contract value of $1,513,068 was established February 28, 2023, with an initial expiration date of February 27, 2025, and three one-year renewal options exercised through February 27, 2028. Subsequent change notices added scope and funding: CN 3 added $507,480 for the Michigan Collection and Payment Application (MiCPA) discovery project; CN 4 added $1,346,620 for continued MiCPA work; CN 6 added $142,000 for an Office of Child Support Change Readiness Assessment; CN 9 added $569,700 for in-project coaching on WAN, SSE, and Windows Hello projects; and CN 10 added $1,679,200 for expanded organizational change management services. The current estimated aggregate contract value is $5,758,068. Payment terms are Net 45 days, with invoicing tied to milestone completion and fixed monthly coaching capacity fees ranging from $26,375 to $197,050. CN 11 amended accessibility requirements to mandate WCAG 2.1 Level AA compliance for all deliverables effective April 24, 2026.

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STATE OF MICHIGAN PROCUREMENT

Department Technology, Management and Budget Central Procurement Services 320 S Walnut Street Lansing, MI 48933 P.O. Box 30026, Lansing, MI 48909

CONTRACT CHANGE NOTICE

Change Notice Number 11 to Contract Number MA230000000173

C O

A C

Slalom, Inc

660 Woodward Ave.

Suite 1975

Detroit MI 48226

Scott Boynton

(313) 570-5556 scott.boynton@slalom.com

VS0150962

Pr og ra m

M an ag er

Various Various

C on tr ac t A dm in is tr at or Adam Ashley DTMB

(517)855-1376 ashleya2@michigan.gov

CONTRACT SUMMARY

Operational Consulting Services – Prequalification Program

INITIAL EFFECTIVE DATE

February 28, 2023

INITIAL EXPIRATION DATE

February 27, 2025

INITIAL AVAILABLE OPTIONS

3 - 1 Year

EXPIRATION DATE

BEFORE

February 27, 2028

PAYMENT TERMS

Net 45

DELIVERY TIMEFRAME

N/A

ALTERNATE PAYMENT OPTIONS

P-Card Direct Voucher (PRC) Other

EXTENDED PURCHASING

Yes No

MINIMUM DELIVERY REQUIREMENTS

N/A

DESCRIPTION OF CHANGE NOTICE

OPTION LENGTH OF OPTION EXTENSION LENGTH OF EXTENSION

0 Years

REVISED EXP. DATE

CURRENT VALUE

$5,758,068.00

VALUE OF CHANGE NOTICE

$0.00

ESTIMATED AGGREGATE CONTRACT VALUE

$5,758,068.00

DESCRIPTION

Please note the Program Manager or Contract Administrator may have changed, and are reflected on this Change Notice.

Effective 2/18/2026, this Contract is amended to reflect updated accessibility requirements. All prior references to ADA, Accessibility, and/or WCAG 2.0 are replaced and superseded with the following language:

Accessibility Requirements. The State is required to comply with the Americans with Disabilities Act of 1990 (ADA) and has adopted standards and procedures regarding accessibility requirements for websites, applications, content, and electronic documents. Due to a change in the law, the State is required to comply with specific accessibility standards for websites, applications, content and documents.

Starting 4/24/2026, throughout the Term, all websites, applications, software, content, and electronic documents, including but not limited to mobile applications, text, images, sounds, videos, controls, animations, links, and documents (including files in the following formats: PDF, word processing, presentation, and spreadsheet), created, provided, or made available by the Contractor under this Contract, must comply with WCAG 2.1 Level AA.

All other terms, conditions, specifications and pricing remain the same. Per Contractor and agency agreement, and DTMB Central Procurement Services approval.

CHANGE NOTICE NO. 11 TO CONTRACT NO. MA230000000173

Program Managers for

Multi-Agency and Statewide Contracts

AGENCY NAME PHONE EMAIL

DTMB Holly Grandy-Miller 517-243-8710 Millerh1@michigan.gov

DTMB Heather Frick 517-243-6727 frickh2@michigan.gov

MDHHS Pratin Trivedi 517-334-6560 TrivediP@michigan.gov

DTMB Adam Helm HelmA3@michigan.gov

MDHHS Jessica Moy 517-420-5004 MoyJ1@michigan.gov

STATE OF MICHIGAN PROCUREMENT

Department Technology, Management and Budget Central Procurement Services 320 S Walnut Street Lansing, MI 48933 P.O. Box 30026, Lansing, MI 48909

CONTRACT CHANGE NOTICE

Change Notice Number 10 to Contract Number MA230000000173

C O

A C

Slalom, Inc

660 Woodward Ave.

Suite 1975

Detroit MI 48226

Scott Boynton

(313) 570-5556 scott.boynton@slalom.com

VS0150962

Pr og ra m

M an ag er

Various Various

C on tr ac t A dm in is tr at or Adam Ashley DTMB

(517) 855-1376 ashleya2@michigan.gov

CONTRACT SUMMARY

Operational Consulting Services – Prequalification Program

INITIAL EFFECTIVE DATE

February 28, 2023

INITIAL EXPIRATION DATE

February 27, 2025

INITIAL AVAILABLE OPTIONS

3 - 1 Year

EXPIRATION DATE

BEFORE

February 27, 2028

PAYMENT TERMS

Net 45

DELIVERY TIMEFRAME

N/A

ALTERNATE PAYMENT OPTIONS

P-Card Direct Voucher (PRC) Other

EXTENDED PURCHASING

Yes No

MINIMUM DELIVERY REQUIREMENTS

N/A

DESCRIPTION OF CHANGE NOTICE

OPTION LENGTH OF OPTION EXTENSION LENGTH OF EXTENSION

0 Years

REVISED EXP. DATE

CURRENT VALUE

$4,078,868.00

VALUE OF CHANGE NOTICE

$1,679,200.00

ESTIMATED AGGREGATE CONTRACT VALUE

$5,758,068.00

DESCRIPTION

Please note the Program Manager or Contract Administrator may have changed, and are reflected on this Change Notice.

Effective 2/17/2026, the attached Schedule A - Statement of Work and $1,679,200.00 are hereby added to the Contract for DTMB.

All other terms, conditions, specifications, and pricing remain the same. Per contractor and agency agreement, DTMB Central Procurement approval, and State Administrative Board approval on 2/17/2026.

CHANGE NOTICE NO. 10 TO CONTRACT NO. MA230000000173

Program Managers for

Multi-Agency and Statewide Contracts

AGENCY NAME PHONE EMAIL

DTMB Heather Frick 517-243-6727 frickh2@michigan.gov

MDHHS Pratin Trivedi 517-334-6560 TrivediP@michigan.gov

MDHHS Jessica Moy 517-420-5004 MoyJ1@michigan.gov

SCHEDULE A - OPERATIONAL CONSULTING

SERVICES – TIER-TWO STATEMENT OF WORK

Operational Consulting Services:

DTMB Organizational Change Management

Background

This Statement of Work is a continuation of work completed in Change Notice number 9.

Additional Scope

The incremental scope is for Contractor to provide the following services to the State starting in February 2026 through the month of January 2027. The services provided by Contractor are planned to be fixed capacity per the below and will follow the capacity-based In-Project Coaching Model of Heavy, Moderate and Light support.

1. Execution Leadership and Coaching Support for Secure Service Edge (SSE) Project:

Increase support to include execution leadership for SSE Project, as well as providing ongoing coaching support to the assigned State EOCM practitioners. This would position the Contractor team member as the EOCM lead for SSE to better navigate the complex and dynamic nature of the project, lead development of EOCM deliverables and provide more in-context coaching to EOCM practitioners.

2. Coaching Support: Continue coaching for existing pilot projects (WAN, Hello) until projects conclude or coaching support is mutually agreed to no longer be required. Increase overall coaching capacity to accommodate broader range of projects (could include new pilot projects, more small projects, mini projects and/or changes that are not classified as a project). New coaching needs will be assessed and prioritized through a bi-weekly intake process, with scope and effort estimated with an EOCM calculator. To manage capacity, Contractor and the State will mutually agree on the required coaching capacity and allocation of coaching support to projects / efforts in a shared Coaching backlog. By expanding coaching for projects, the State will help instill and spread an Enterprise Organizational Change Management (EOCM) mindset more broadly across the organization. This approach ensures that more teams not only receive guidance for their immediate initiatives but also develop a shared understanding and commitment to standardized change management practices, ultimately fostering a culture of adaptability and continuous improvement throughout the State.

3. Strategy Activation: Add capacity for change activation in alignment with the State’s EOCM Change Strategy. This could include updating the methodology based on pilot learnings, enhancing training for change facilitators/practitioners, training an additional cohort of practitioners to broaden the pool of skilled change practitioners, and developing new courses (example: “EOCM for Project managers” and “Change Management for Leaders” that is tailored for State leaders). The timing is right for this work to be executed;

the organization is hungry for more information, training and activation of the EOCM strategy. This approach supports the State in activating the EOCM strategy while incorporating learnings from the pilot projects. To manage capacity, Contractor and the State will mutually agree on the prioritization of activation activities and tasks in a shared Activation backlog.

4. EOCM Quarterly Health Checks: The delivery of two additional EOCM Quarterly Health Checks in the third and fourth quarters of 2026. The remaining two EOCM Quarterly Health Checks from the original Change Notice Number 9 will be delivered in the first and second quarters of 2026 but will not result in a change in pricing.

If there is a need to adjust the Contractor support level, the Contractor and the State will come to a mutually agreed upon change to the support plan in writing and a change notice will be documented and approved.

Schedule B – Pricing

Project cost for additional scope of Execution Leadership and Coaching Support for Secure Service Edge (SSE) Project, Coaching Support, Strategy Activation Support and the two Quarterly Health Checks starting from calendar February 2026 through January 2027 are provided below.

Invoice Schedule

The invoice schedule below aligns with the agreement of monthly invoices for the monthly costs associated with the coaching support level required on this Change Notice and Change Notice 9. Pricing and invoicing assume that all the additional scope workstreams are executed simultaneously and are staffed at a heavy coaching level (total fixed capacity of 520 hours per month). If there is a change in scope to a workstream, pricing and invoicing may need to be adjusted across all three workstreams and mutually agreed to between Contractor and the State.

Invoice Milestone Month Fee Amount Deliverable

Invoice 34 February 2026 $137,100

Coaching Level (Heavy) support for pilot projects and for more small projects, mini projects and changes not classified as projects Coaching Level (Heavy) support for Strategy Activation Coaching Level (Heavy) support for SSE Project

Invoice 35 March 2026 $137,100

Invoice 36 April 2026 $137,100

Invoice 37 May 2026 $137,100

Invoice 38 June 2026 $137,100

Invoice 39 July 2026 $137,100

Invoice 40 August 2026 $137,100

Invoice 41 September 2026 $137,100

Invoice 42 October 2026 $154,100

Additional Quarterly Health Check

Invoice 43 November 2026 $137,100

Invoice 44 December 2026 $137,100

Invoice 45 January 2027 $154,100

Additional Quarterly Health Check

Total Fees $1,679,200

Invoice Schedule Date Changes for Remaining Scope

The Invoices for the below deliverables included in Change Notice Number 3 will be delivered in 2026 per the below invoice schedule.

The inclusion of the invoice schedule below is to document agreement between Contractor and the State that the delivery and invoice schedule as changed. However, there is no incremental change to scope or price.

Invoice Milestone Month Fee Amount Deliverable

Invoice 46 March 2026 $17,000 Quarterly Health Check

Invoice 47 June 2026 $17,000 Quarterly Health Check

Invoice 48 July 2026 $25,130 Retro & Simulation Workshop

STATE OF MICHIGAN

ENTERPRISE PROCUREMENT

Department of Technology, Management, and Budget 320 S. Walnut Street 2nd Floor Lansing, MI 48933

P.O. BOX 30026 LANSING, MICHIGAN 48909

CONTRACT CHANGE NOTICE

CONTRACT SUMMARY

Operational Consulting Services – Prequalification Program

INITIAL EFFECTIVE DATE INITIAL EXPIRATION DATE INITIAL AVAILABLE OPTIONS EXPIRATION DATE

BEFORE

February 28, 2023 February 27, 2025 3 - 12 Months February 27, 2028

PAYMENT TERMS DELIVERY TIMEFRAME

ALTERNATE PAYMENT OPTIONS EXTENDED PURCHASING

MINIMUM DELIVERY REQUIREMENTS

N/A

P-Card Direct Voucher (PRC) Other Yes No

660 Woodward Ave.

Suite 1975

Detroit MI 48226

Scott Boynton

(313) 570-5556 scott.boynton@slalom.com

VS0150962

Slalom, Inc

C O

A C

Adam Ashley

(517)855-1376

DTMB

Various Various ashleya2@michigan.gov

C ontract

A dm inistrator Program M anagerSTA

N/ANet 45

Change Notice Number 9

Contract Number MA230000000173 to

DESCRIPTION OF CHANGE NOTICE

OPTION EXTENSIONLENGTH OF OPTION LENGTH OF EXTENSION REVISED EXP. DATE

CURRENT VALUE VALUE OF CHANGE NOTICE ESTIMATED AGGREGATE CONTRACT VALUE

$3,509,168.00 $569,700.00 $4,078,868.00

DESCRIPTION

Effective April 22, 2025, the attached Schedule A - Statement of Work and $569,700.00 are hereby added to this Contract for DTMB.

All other terms, conditions, specifications, and pricing remain the same. Per contractor and agency agreement, DTMB Central Procurement approval, and State Administrative Board approval on 4/22/2025.

AGENCY NAME PHONE EMAIL

DTMB Heather Frick 517-243-6727 frickh2@michigan.gov

MDHHS Jessica Moy 517-420-5004 MoyJ1@michigan.gov

MDHHS Pratin Trivedi 517-334-6560 TrivediP@michigan.gov

Program Managers for

Multi-Agency and Statewide Contracts

CHANGE NOTICE NO. 9 TO CONTRACT NO. MA230000000173

CN 9: SCHEDULE A

Operational Consulting Services:

DTMB Organizational Change Management

Background The State has requested that the Contractor provide Enterprise Organizational Change Management (EOCM) in-project coaching of change practitioners for the WAN, Secure Service Edge (SSE) and Windows Hello projects. Per the Schedule A – Statement of Work dated April 17, 2024, contained within Contract Number 230000000173 Change Notice Number 3, additional EOCM In-Project Coaching is to be mutually agreed upon prior to initiation of said support. A documented In-Project Coaching plan for coaching for the WAN, SSE and Windows Hello projects has been agreed to with State stakeholders. Included below are the changes to scope, schedule, project cost and invoicing associated with this request to provide EOCM in-project coaching for the WAN, SSE and Windows Hello projects.

Additional Scope The incremental scope is for Contractor to provide In-Project Coaching of State change practitioners for the WAN, SSE and Windows Hello projects for the remainder of the calendar year 2025.

• WAN Support: Based on the project timeline and activities for the WAN project, Contractor coaching support is needed at the Heavy level through May 2025.

Beginning in June 2025, WAN support will be provided as part of a portfolio that will also include support for Secure Service Edge and Windows Hello (see below).

• Secure Service Edge (SSE) Support: Based on the project timeline and activities for the SSE project, Contractor coaching support will be provided at the portfolio level that will also include coaching support for the Windows Hello project through May 2025, and then incorporating WAN Support in June 2025. The combined Contractor coaching support is needed at Heavy level through October 2025 and will be adjusted to Moderate level for the months of November and December 2025.

• Windows Hello Support: Based on the project timeline and activities for the Windows Hello project, Contractor coaching support will be provided at the portfolio level that will also include coaching support for the SSE project through May 2025, and then incorporating WAN Support in June 2025. The combined Contractor coaching support is needed at Heavy level through October 2025 and will be adjusted to Moderate level for the months of November and December 2025.

If there is a need to adjust the coaching support level, Contractor and State will come to a mutually agreed upon change to the coaching plan in writing.

CN 9: Schedule B – Pricing

Pricing Change Project cost for additional EOCM In-Project Coaching the WAN, SSE and Windows Hello projects through the remainder of calendar year 2025 equals $569,700.

Invoice Schedule Per the Schedule A – Statement of Work contained within Contract Number 230000000173 Change Notice Number 3, the below invoice schedule aligns with the agreement of monthly invoices for the monthly costs associated with the coaching support level required.

Invoice Milestone Month

Fee Amount Deliverable

Invoice 25 April 2025 $197,050

Coaching Level (Heavy) support for WAN Project Coaching Level (Heavy) support for Portfolio (SSE Project and Windows Hello Project)

Invoice 26 May 2025 $91,400

Coaching Level (Heavy) support for WAN Project Coaching Level (Heavy) support for Portfolio (SSE Project and Windows Hello Project)

Invoice 27 June 2025 $45,700 Coaching Level (Heavy) support for Portfolio (WAN Project, SSE Project and Windows Hello Project)

Invoice 28 July 2025 $45,700 Coaching Level (Heavy) support for Portfolio (WAN Project, SSE Project and Windows Hello Project)

Invoice 29 August 2025 $45,700 Coaching Level (Heavy) support for Portfolio (WAN Project, SSE Project and Windows Hello Project)

Invoice 30 September 2025 $45,700 Coaching Level (Heavy) support for Portfolio (WAN Project, SSE Project and Windows Hello Project)

Invoice 31 October 2025 $45,700 Coaching Level (Heavy) support for Portfolio (WAN Project, SSE Project and Windows Hello Project)

Invoice 32 November 2025 $26,375 Coaching Level (Moderate) support for Portfolio (WAN Project, SSE Project and Windows Hello Project)

Invoice 33 December 2025 $26,375 Coaching Level (Moderate) support for Portfolio (WAN Project, SSE Project and Windows Hello Project)

Total Fees $569,700

Department of Technology, Management, and Budget 320 S. Walnut Street 2nd Floor Lansing, MI 48933

P.O. BOX 30026 LANSING, MICHIGAN 48909

CONTRACT CHANGE NOTICE

CONTRACT SUMMARY

Operational Consulting Services – Prequalification Program

INITIAL EFFECTIVE DATE INITIAL EXPIRATION DATE INITIAL AVAILABLE OPTIONS EXPIRATION DATE

BEFORE

February 28, 2023 February 27, 2025 3 Months

PAYMENT TERMS DELIVERY TIMEFRAME

ALTERNATE PAYMENT OPTIONS EXTENDED PURCHASING

MINIMUM DELIVERY REQUIREMENTS

N/A

P-Card Direct Voucher (PRC) Other Yes No

660 Woodward Ave.

Suite 1975

Detroit, MI 48226

Scott Boynton

(313) 570-5556 scott.boynton@slalom.com

VS0150962

Slalom, Inc

C O

A C

Adam Ashley

517-855-1376

DTMB

ashleya2@michigan.gov

C ontract

A dm inistrator Program M anagerSTA

N/ANet 45

Change Notice Number 8 to

Contract Number MA230000000173

DESCRIPTION OF CHANGE NOTICE

OPTION EXTENSIONLENGTH OF OPTION LENGTH OF EXTENSION REVISED EXP. DATE

CURRENT VALUE VALUE OF CHANGE NOTICE ESTIMATED AGGREGATE CONTRACT VALUE

3 Months February 27, 2028

$3,509,168.00 $0.00 $3,509,168.00

DESCRIPTION

Effective February 26, 2025, 3 1-year options are hereby exercised and the new expiration date is February 27, 2028.

All other terms, conditions, specifications and pricing remain the same. Per contractor and agency agreement, and DTMB Central Procurement approval.

Various Various

Department of Technology, Management, and Budget 320 S. Walnut Street 2nd Floor Lansing, MI 48933

P.O. BOX 30026 LANSING, MICHIGAN 48909

CONTRACT CHANGE NOTICE

CONTRACT SUMMARY

Operational Consulting Services – Prequalification Program

INITIAL EFFECTIVE DATE INITIAL EXPIRATION DATE INITIAL AVAILABLE OPTIONS EXPIRATION DATE

BEFORE

February 28, 2023 February 27, 2025 3 - 12 Months February 27, 2025

PAYMENT TERMS DELIVERY TIMEFRAME

ALTERNATE PAYMENT OPTIONS EXTENDED PURCHASING

MINIMUM DELIVERY REQUIREMENTS

N/A

P-Card Direct Voucher (PRC) Other Yes No

660 Woodward Ave.

Suite 1975

Detroit MI 48226

Scott Boynton

(313) 570-5556 scott.boynton@slalom.com

VS0150962

Slalom, Inc

C O

A C

Adam Ashley

517-855-1376

DTMB

Various Various ashleya2@michigan.gov

C ontract

A dm inistrator Program M anagerSTA

N/ANet 45

Change Notice Number 7

Contract Number MA230000000173 to

DESCRIPTION OF CHANGE NOTICE

OPTION EXTENSIONLENGTH OF OPTION LENGTH OF EXTENSION REVISED EXP. DATE

CURRENT VALUE VALUE OF CHANGE NOTICE ESTIMATED AGGREGATE CONTRACT VALUE

$3,509,168.00 $0.00 $3,509,168.00

DESCRIPTION

Effective January 8, 2025 the following sections of the Schedule A - Statement of Work and Schedule B - Pricing hereby replaces and supersedes any and all previous versions for MiCPA.

All other terms, conditions, specifications, and pricing remain the same. Per contractor and agency agreement, and DTMB Central Procurement approval.

DTMB Adam Helm 517-284-7086 HelmA3@michigan.gov

DTMB Heather Frick 517-243-6727 frickh2@michigan.gov

MDHHS Pratin Trivedi 517-334-6560 TrivediP@michigan.gov

DTMB Jeff Moeggenborg MoeggenborgJ@michigan.g ov

MDHHS Jessica Moy 517-420-5004 MoyJ1@michigan.gov

Program Managers for

CHANGE NOTICE NO. 7 TO CONTRACT NO. MA230000000173

CN 7: Schedule A – Statement of Work

1. Section 2. Service Requirements, A. Timeframes:

All Contract Activities must be delivered within nine (9) months, from receipt of order. The receipt of order date is pursuant to the Notices section of the Standard Contract Terms.

The specific start and end dates will be dependent on the contract start date. All requirements are expected to be delivered in an estimated 35 weeks (about 9 months) as per the timeline illustrated below.

CN 7: Schedule B – Pricing

Operational Consulting Services Tier-two: Michigan Collection and Payment Application Discovery (MiCPA)

Original Contract requirements apply for this Section in addition to the following:

Bidders must not exceed the hourly rates identified in their Original Contract Schedule B – Pricing to provide a lump sum fixed price not-to-exceed amount for the tier-two SOW project.

Project Name Project Cost

Michigan Collection and Payment Application Discovery (MiCPA) $1,346,620.00

The Contractor will invoice based on acceptance of milestone completion. Milestones considered for this project include completion of the following milestones within the four project phases (detailed in section 2. A Timeframes):

Milestone Estimated completed by week:

Fee

Milestone 1:

Project Vision Complete with Stakeholder & System Identification and Project Charter

(6/14/2024)

$228,990

Milestone 2:

Stakeholder Interviews Complete

(7/5/2024)

$236,915

Milestone 3:

Current State (CS) Analysis Complete

(8/16/2024)

$260,690

Milestone 4:

Journey Maps & Process Flow Complete

(9/13/2024)

$183,630

Milestone 5:

Target State (TS) Approved

(2/14/2025)

$344,580

Milestone 6:

RFP Requirements and budget estimates provided

(2/28/2025)

$91,815

Contractor Assumptions & State Responsibilities:

Project Assumptions:

1. The State will ensure key accesses are provided to Contractor team resources at the start of Week 1.

2. Contractor will rely on all decisions and approvals of State in connection with the Services.

3. The Contractor and the State will participate in status review meetings to determine accomplishments with the plan and identify issues that need immediate resolution. To keep the project on track, a response is required within one business day for critical issues. For other issues, a response is required within two business days.

4. All work will be scoped to be delivered within the time estimates allotted. If a requirement or deliverable is defined or redefined in such a way that accomplishing it would exceed the budget for the project, a change order will be proposed, and a revised estimate provided.

5. One round of revisions is planned for UI prototypes. The State will provide feedback during the review and supplemental feedback within five business days.

6. Contractor will not be responsible for delays due to the State or State-affiliated third-party resources, including their failure to execute the State responsibilities.

7. Work will be primarily performed remotely.

8. The State will assign State personnel/Program Manager and ensure to the best of its ability that all information provided to Contractor is complete, accurate and current in all material respects, contains no material omissions and is updated promptly and continuously during the engagement.

9. The State will provide the necessary documentation and access to key State technical and business personnel on a timely basis.

10. Contractor is assuming that the current state system analysis will be a high-level assessment and will not document detailed data, enterprise, or integration architectures.

11. Contractor is assuming that documenting a detailed future state data, enterprise or integration architecture is not required to satisfy project requirements.

State Responsibilities:

1. State representatives will be available for a project kick-off meeting within the first week of the contract effective date to ensure Contractor can adhere to Contractor project timeline.

2. The State will provide/facilitate timely access to key subject matter experts, interviewees, and other key personnel to enable effective execution of the work.

3. The MDHHS and DTMB Program Manager and/or designee will be available 1-2 hours a day for the first 5 days of the engagement and as needed throughout the rest of the contract period.

4. Provide promptly such information, documentation, decisions, approvals, and assistance as requested or necessary for Contractor’s performance and maintenance of project cadence.

5. Provide complete, accurate and current information and update it promptly and continuously as necessary during the engagement.

6. The State will be responsible for assessing its legal, privacy, security, and regulatory requirements with respect to the MiCPA system and communicate these requirements to Contractor at the start of the engagement. The State will be ultimately responsible for validating that Contractor’s proposed requirements for the future solution meet State’s requirements (including its compliance obligations under applicable law).

Department of Technology, Management, and Budget 320 S. Walnut Street 2nd Floor Lansing, MI 48933

P.O. BOX 30026 LANSING, MICHIGAN 48909

CONTRACT CHANGE NOTICE

CONTRACT SUMMARY

Operational Consulting Services – Prequalification Program

INITIAL EFFECTIVE DATE INITIAL EXPIRATION DATE INITIAL AVAILABLE OPTIONS EXPIRATION DATE

BEFORE

February 28, 2023 February 27, 2025 3 - 12 Months February 27, 2025

PAYMENT TERMS DELIVERY TIMEFRAME

ALTERNATE PAYMENT OPTIONS EXTENDED PURCHASING

MINIMUM DELIVERY REQUIREMENTS

N/A

P-Card Direct Voucher (PRC) Other Yes No

821 2nd Avenue Suite1900

Seattle WA 98104

Scott Boynton

313-570-5556 scott.boynton@slalom.com

VS0150962

Slalom, Inc

C O

A C

Adam Ashley

517-855-1376

DTMB

Various Various ashleya2@michigan.gov

C ontract

A dm inistrator Program M anagerSTA

N/ANet 45

Change Notice Number 6

Contract Number MA230000000173 to

DESCRIPTION OF CHANGE NOTICE

OPTION EXTENSIONLENGTH OF OPTION LENGTH OF EXTENSION REVISED EXP. DATE

CURRENT VALUE VALUE OF CHANGE NOTICE ESTIMATED AGGREGATE CONTRACT VALUE

$3,367,168.00 $142,000.00 $3,509,168.00

DESCRIPTION

Effective November 13, 2024, $142,000.00 is hereby added to the Contract for the Office of Child Support Change Readiness Assessment added with CN 2 for MDHHS.

DTMB Heather Frick 517-243-6727 frickh2@michigan.gov

MDHHS Pratin Trivedi 517-334-6560 TrivediP@michigan.gov

DTMB Heather Frick FrickH2@michigan.gov

DTMB Jeff Moeggenborg MoeggenborgJ@michigan.g ov

MDHHS Jessica Moy 517-420-5004 MoyJ1@michigan.gov

Program Managers for

CHANGE NOTICE NO. 6 TO CONTRACT NO. MA230000000173

Department of Technology, Management, and Budget 320 S. Walnut Street 2nd Floor Lansing, MI 48933

P.O. BOX 30026 LANSING, MICHIGAN 48909

CONTRACT CHANGE NOTICE

CONTRACT SUMMARY

Operational Consulting Services – Prequalification Program

INITIAL EFFECTIVE DATE INITIAL EXPIRATION DATE INITIAL AVAILABLE OPTIONS EXPIRATION DATE

BEFORE

February 28, 2023 February 27, 2025 3 - 12 Months February 27, 2025

PAYMENT TERMS DELIVERY TIMEFRAME

ALTERNATE PAYMENT OPTIONS EXTENDED PURCHASING

MINIMUM DELIVERY REQUIREMENTS

N/A

P-Card Direct Voucher (PRC) Other Yes No

821 2nd Avenue Suite1900

Seattle WA 98104

Cathy Shim

734-846-6575 cathy.shim@slalom.com

VS0150962

Slalom, Inc

C O

A C

Adam Ashley

517-855-1376

DTMB

Various Various ashleya2@michigan.gov

C ontract

A dm inistrator Program M anagerSTA

N/ANet 45

Change Notice Number 5

Contract Number MA230000000173 to

DESCRIPTION OF CHANGE NOTICE

OPTION EXTENSIONLENGTH OF OPTION LENGTH OF EXTENSION REVISED EXP. DATE

CURRENT VALUE VALUE OF CHANGE NOTICE ESTIMATED AGGREGATE CONTRACT VALUE

$3,367,168.00 $0.00 $3,367,168.00

DESCRIPTION

Effective September 13th, 2024 the State Program Manager has been updated to Jessica Moy.

Email: moyj1@michigan.gov

Phone: 517-420-5004

DTMB Heather Frick 517-243-6727 frickh2@michigan.gov

MDHHS Pratin Trivedi 517-334-6560 TrivediP@michigan.gov

MDHHS Jessica Moy 517-420-5004 MoyJ1@michigan.gov

Program Managers for

CHANGE NOTICE NO. 5 TO CONTRACT NO. MA230000000173

CENTRAL PROCUREMENT SERVICES

Department of Technology, Management, and Budget

320 S. WALNUT ST., LANSING, MICHIGAN 48933

P.O. BOX 30026 LANSING, MICHIGAN 48909

CONTRACT CHANGE NOTICE

Change Notice Number 4 to

Contract Number 230000000173

Various

Adam Ashley cathy.shim@slalom.com

Cathy Shim

Seattle, WA 98104

Slalom, LLC

VS0150962

734-846-6575

821 2nd Avenue , Suite1900

(517)855-1376 S

T A

T E

P ro g ra m

M a n a g e r

C o n tra ct

A d m in istra to r

C O

N T R A C T O

DTMB

ashleya2@michigan.gov

$2,020,548.00

February 28, 2023 February 27, 2026

OPERATIONAL CONSULTING SERVICES – PREQUALIFICATION PROGRAM

February 27, 2025

INITIAL AVAILABLE OPTIONS EXPIRATION DATE

BEFORE

3 - 1 Year

PAYMENT TERMS DELIVERY TIMEFRAME

NET 45

ALTERNATE PAYMENT OPTIONS EXTENDED PURCHASING

☐ P-Card ☐ PRC ☐ Other ☒ Yes ☐ No

MINIMUM DELIVERY REQUIREMENTS

DESCRIPTION OF CHANGE NOTICE

OPTION LENGTH OF OPTION EXTENSION LENGTH OF EXTENSION REVISED EXP. DATE

☐ ☐ N/A

CURRENT VALUE VALUE OF CHANGE NOTICE ESTIMATED AGGREGATE CONTRACT VALUE

N/A

$1,346,620.00 $3,367,168.00

Effective May 21, 2024, the attached Schedule A - Statement of Work and $1,346,620.00 are hereby added to this Contract for MDHHS.

All other terms, conditions, specifications, and pricing remain the same. Per contractor and agency agreement, DTMB Central Procurement approval, and State Administrative Board approval on 5/21/24.

INITIAL EXPIRATION DATEINITIAL EFFECTIVE DATE

N/A

DESCRIPTION

CONTRACT SUMMARY

DTMB

Program Managers for

CHANGE NOTICE NO. 4 TO CONTRACT NO. 230000000173

Adam Helm 517-284-7086 HelmA3@michigan.govDTMB

Heather Frick 517-243-6727 frickh2@michigan.govDTMB

Jeff Moeggenborg 517-643-5635 MoeggenborgJ@michigan.govMDHHS

Michigan.gov/MiProcurement

2022-1 1

SCHEDULE A - OPERATIONAL CONSULTING

SERVICES

Operational Consulting Services 180000001162 : Michigan Collection and Payment Application Discovery (MiCPA)

BACKGROUND

Original Contract requirements apply for this Section, in addition to the following:

The Michigan Department of Health and Human Services (MDHHS) desires to complete Discovery and a Request for Proposal (RFP) to procure a web based custom built collection system that will include debtor management, one application for all receivables that automates collections due process, customer service module that will allow for on-line payments, dispute resolution module which allow for tracking and reporting, reconciliation, follow Generally Accepted Accounting Principles (GAAP) and federal grant accounting enhancing federal reporting. This system will be known as Michigan Collection and Payment Application (MiCPA).

SCOPE

The Contractor will complete Discovery efforts and assist with RFP efforts related to the MiCPA.

Original Contract requirements apply for this Section in addition to the following:

The Contractor must:

1) Review current process and technology that support MDHHS collections.

2) Analyze processes to ensure requirements reflect the new process.

3) Review and analyze the current technology, specifically from a functional perspective.

4) Facilitate sessions to create a current process flow diagram and internal and external user journey maps.

5) Develop high-level requirements based on the future process diagram, current system review/analysis and facilitated sessions with subject matter experts.

These requirements should be ready to be used in an RFP.

a. Additionally, these requirements must be able to be easily translated to Epics, Features and/or User Stories as applicable.

b. To accomplish, it is expected that the Contractor will work with approximately 10-18 subject matter experts and four to six vendor partners over the course of the engagement.

6) Develop high-level screen prototypes These prototypes will be used in an RFP.

7) Work with the Department of Technology and Budget’s (DTMB) Central

Procurement Services, the MDHHS team, and DTMB to gather information necessary to develop an RFP.

2022-1 2

1. REQUIREMENTS

A. General Requirements

The Contractor will be responsible for complying with all the Original Contract Requirements and for providing all Deliverables, Services and Staff to perform the work as indicated below.

The Contractor must:

1) Develop a vision and scope document that outlines problem statement.

2) Develop business goals, features, and high-level acceptance criteria of the future application.

3) Identify impacted MDHHS programs and systems related to collection processing.

4) Evaluate existing processes and organizational structures.

5) Leverage best practices and previous Lean Process Improvement (LPI) deliverables to recommend opportunities for improvement.

6) Document current processes and technologies related to the identified MDHHS programs and systems.

7) Conduct process mapping and utilize additional interactive tools to facilitate process improvements or business analysis/redesign.

8) Provide recommendations for achieving desired results.

9) Develop a preliminary user experience (UX) prototype utilizing Figma that will be a simple representation of the application screens.

10) Develop requirements for the system implementation RFP that will include but is not limited to Performance and Scalability, Portability and compatibility, Reliability, Maintainability, Availability, Security, Localization, Usability, Manageability, Data integrity, Capacity, Utility, Data Conversion and Environmental.

11) Conduct research and provide a budget/estimate for potential vendor costs related to the system implementation RFP.

12) Assist with the development of an RFP that will ultimately create the MiCPA system.

13) Facilitate meetings and discussions with multiple teams across the impacted agencies and provide a document deliverable outcome.

a. This meeting documentation must contain discussions of key requirements, outstanding questions, assumptions, risks, and constraints.

14) Assist the SOM Project Manager in developing the following:

a. A charter to document desired outcomes.

b. Project plans to specify timelines and milestones for initiatives.

https://www.browserstack.com/guide/website-localization-tutorial

2022-1 3

15) Assist the project by working with the Business, DTMB, and all impacted system owners to review the developed requirements, and determine any impacts, and associated costs.

The Contractor must comply with the above requirements by utilizing the four-phased approach and facilitation techniques detailed below.

B. Solution Overview

1) The Contractor must blend a customer-centric focus through Human Centered

Design (HCD) with an application rationalization process, approaching the problem from both a user and technology perspective. The Experience approach will drive the project vision and stakeholder alignment by applying HCD principles around customer experience, and the architecture approach focuses on designing an accurate, consistent, and reliable system to provide long term stability, scalability, and sustainability.

Image: Contractor’s solution overview

C. Solution Approach

1) Beginning with a top-down, customer-centric HCD approach, the Contractor must interview users, stakeholders, and application owners to reveal pain points, understand business processes and gauge customer sentiment.

2) Visualizing the customer journey and pain points, Contractor must map them into the end-to-end process flow, employ app rationalization principles as a bottom-up analysis to assess how applications contribute to business value. The convergence of these assessments will expose 'gaps,' forming the foundational requirements for MiCPA—a comprehensive collections system.

2022-1 4

3) Contractor must break down the work into four distinct phases. Below is a mapping of the contract requirements into the phases of Contractor’s approach:

Image: Contractor’s breakdown of the requirements into phases

a. Definition Phase: The Contractor must:

i. Aim at aligning stakeholders.

ii. Identify impacted MDHHS programs and systems related to collection processing.

iii. Capture high-level requirements.

iv. Establish a unified product vision and business objectives, as well as develop business goals, features, and high-level acceptance criteria of the future application.

b. Analyze and Evaluate Phase: The Contractor must:

i. Focus on evaluating existing MDHHS programs, processes, and systems.

ii. Highlight pain points.

iii. Visualize user journeys to identify areas of opportunity for transformation.

c. Propose Future State Phase: The Contractor must:

i. Present recommendations to stakeholders through gap analysis and service design.

ii. Based on Contractor analysis from the second phase, create and finalize UI Prototypes, target system architectures, and journey maps, with stakeholder consensus.

2022-1 5

iii. Draft the requirements for the system implementation RFP and include but not be limited to Performance and Scalability, Portability and compatibility, Reliability, Maintainability, Availability, Security, Localization, Usability, Manageability, Data integrity, Capacity, Utility, Data Conversion and Environmental Conditions.

d. Finalize and Support RFP Phase: The Contractor must leverage its Business Value Framework to facilitate creation of a phased project plan, driving alignment on business objectives and value delivery.

e. Overall Program Management (All Phases): The Contractor must align stakeholders with a unified product vision through facilitated discussions, creation of a project charter, and impact analysis and review.

D. ALL PHASES: Program Management & Solution Ownership

1) Throughout all phases of the project, Contractor must coordinate and facilitate discussions amongst the various stakeholders, driving stakeholder alignment towards a unified project vision. Contractor must work to refine understanding of the impact of the proposed solution on both internal stakeholders and systems, and the customer.

2) To help manage various timelines and deliverables, the Contractor’s Solution Owner must play a key role in keeping the deliverables in line with the project vision, providing support to stakeholders and Contractor team with requests and managing reporting of the progress of work deliverables. The Contractor’s Program Manager will tie together inputs from the Contractor’s Experience and Architecture teams to consolidate and validate each of the findings so that they align with the project vision and the various stakeholders’ needs.

3) Throughout the duration of this project, the Contractor’s Program Manager and solution owner will update MDHHS on the team activities, deliverables, achievements, and foreseeable risks as the team progresses through sprint reviews. Weekly status reports are explained in Section 5 - Project management.

4) The following section outlines the activities and associated deliverables in detail:

a. PHASE 1: Definition

i. During this phase, the Contractor must:

1. Focus on creation of a unified project vision.

2. Gather high level business goals and acceptance criteria to define the problem statement for Michigan Collections and Payments Application (MiCPA) in a “Vision and Scope” document.

2022-1 6

3. Document a project charter to define project execution, stakeholder participation, identify impacted programs and systems and document known assumptions, risks in a project charter.

Image: Contractor’s proposed approach highlighting “Definition” phase

4. Utilize its Value Realization Framework approach to focus on driving alignment between key stakeholders to understand and determine desired outcomes, capture problem statements, identify impacted programs and related business processes, identify technical systems, and document assumptions and risks which would be involved in the implementation of the final product MiCPA.

2022-1 7

Image: Contractor’s Value Realization Approach through Service Design

KEY OBJECTIVES DELIVERABLES REQUIREMENTS CONTRACTOR

OWNERSHIP

Facilitate meetings and discussions across multiple teams, define the overall vision for the project, including a unified approach, problem statement, business goals, risks and assumptions, desired outcomes, and even high-level features (feature prioritization) and acceptance criteria.

Understand and document open questions and known constraints.

Drive mutual understanding of the identities and duties of key project stakeholders (stakeholder mapping) as well as a program structure.

Identify impacted programs and systems related to collection processing.

Identify/Confirm key personnel, including vendors, for user research as per scope definition.

Create project plan inclusive of milestones and timing of project activities and deliverables.

1. Vision & Scope Document

2. Project Charter

3. Project Plan

1, 2, 3, 13, 14a, 14b

Program Manager Sr. Project Manager Sr. HCD Strategist HCD Designer HCD Strategist Solution Owner Contract Representative

b. PHASE 2: Analyze and Execute

i. During this phase, the Contractor must:

1. Execute a gap analysis based on evaluation of existing

MDHHS processes and systems to highlight pain points, regulations, limitations, constraints, and known opportunities.

2. Present recommendations based on the gap analysis for MiCPA future state process (re)design and system architecture.

2022-1 8

Image: Contractor’s proposed approach highlighting “Analyze and Execute” phase

3. Focus on the required scope of MiCPA as specified in Schedule A – Background section and determine the current state of people, processes, and technology through stakeholder interviews including application owners.

4. Use requirements and guidelines from stakeholders to shape user interviews to incorporate customer voice, sentiment, and expectations.

5. Conduct interviews and analysis that revolve around the following:

a. Debtor management.

b. Unified receivables to automate collections due process.

c. Customer service module that will allow for on-line payments.

d. Dispute resolution module which allows for tracking and reporting reconciliation.

e. Generally Accepted Accounting Principles (GAAP) and federal grant accounting enhancing federal reporting.

6. Perform the following key activities for accurate current state analysis:

a. Analyze and document current state processes for impacted programs through Service Blueprint and Customer Journey Maps. The Contractor must:

i. Employ service blueprinting and customer journey mapping techniques to align

2022-1 9 stakeholders, visualize experiences, and understand user perspectives. This will facilitate shared understanding throughout the project lifecycle, serving as a foundation for improvements.

ii. Utilize service blueprinting and journey mapping to highlight interactions between people, processes, and technology, comprehensively visualizing customer journeys. This approach identifies pain points, unmet needs, and opportunities, fostering process efficiencies, and enabling automation.

iii. Leverage journey maps to illustrate step-by-step customer experiences, emotions, and touchpoints, and service blueprints to detail operational steps and departments involved behind the scenes. Integrating these tools facilitates informed decision-making, reducing implementation risks and operational costs while maximizing stakeholder alignment, return on investment, and customer and employee satisfaction.

Image: Contractor’s service blueprint process

2022-1 10

Image: Contractor’s service journey map process

b. Analyze and document current System Architecture and dependency mapping, Infrastructure and Data Architecture. The Contractor must:

i. Create an inventory or portfolio of applications, which detail existing systems, their descriptions, versions, dependencies to understand key capabilities, operating standards, known key risks and critical non-functional requirements.

ii. Capture data flows and/or visual representations of architecture illustrating data movement across systems, processes, and touchpoints, emphasizing data needs and architecture for reporting based on GAAP and federal grant accounting. Contractor will aim to identify disparate data sources, storage, and data infrastructure as it exists in the current state used for generating reports.

iii. Identify value drivers for re-platforming from an agility, operations, resiliency, and pace of innovation standpoint.

iv. Create high level current state architecture diagrams to map the landscape and current state of applications to visualize integrations, capability mapping, dependency mapping and business value. The current state architecture also includes governance standards, regulations involved, current limitations and restrictions such as security and network constraints. Illustrated below is a framework Contractor must use to guide the current state analysis.

2022-1 11

Image: Contractor’s approach to current state systems analysis framework

v. Validate findings and obtain feedback along the way with stakeholder validations and revision logs.

c. Generate an Observations, Gap Analysis & Recommendations Report and Final readout. The Contractor must:

i. Summarize and communicate to MDHHS, the results of user research, visualizations of current state process flow, journey maps, current state of systems and their perceived business value, known opportunities and perceived risks.

ii. Frequently update MDHHS on the above activities as they progress through sprint reviews, weekly status reports as detailed in Section 5 A. Project Management.

iii. Provide a consolidated report upon reaching a logical conclusion of current state analysis.

iv. Evaluate the current state through the lens of high-level requirements and desired outcomes to identify gaps resulting in highlighting opportunities.

v. Use this analysis to align on identifying value drivers and perceived complexity of implementation.

vi. Based on this value vs complexity matrix, Contractor must discuss and make recommendations on these opportunities which would drive the creation of detailed backlog

2022-1 12 features, drive prioritization, creating prototypes, target state journey map, service design and high-level architecture.

7. The technical gap analysis report explains the recommendations through illustrations of the various deliverables include:

a. Service blueprint: Used to identify gaps in flow of services by providing a comprehensive view of customer interactions and internal processes.

b. Customer journey map: Used to identify pain points, opportunities to create positive user experience.

c. Current state Architecture: Used to analyze the current application landscape to inform alignment of current applications to business goals.

d. Application Integration Map: Identifies required integration points, and dependencies among various applications.

e. Data Flows: Used to provide a clear visual representation of how data moves through the organization with the goal to pinpoint areas where data accuracy can be improved, whether through streamlining processes, addressing bottlenecks, or optimizing the flow within current applications.

8. A snapshot of the key objectives of this phase, respective ownership and corresponding deliverables are mapped in the table below.

KEY OBJECTIVES DELIVERABLES REQUIREMENTS CONTRACTOR

OWNERSHIP

Maximize effectiveness by surveying existing material (such as the LPI deliverable) to leverage existing knowledge about the applications.

Create a basis for future feature and design recommendations by conducting direct user research, analyzing our findings, and using that

4. Personas and Current State Journey Maps

5. Process Flow Diagram (in the form of a Service Blueprint)

4,5,6,7 Sr. Project Manager Sr. HCD Strategist HCD Designer HCD Strategist Solution Owner

2022-1 13

KEY OBJECTIVES DELIVERABLES REQUIREMENTS CONTRACTOR

OWNERSHIP

information to inform process mapping efforts.

Unearth opportunities for improvement. based on an evaluation of existing processes, organizational structures, and the requirements of new collections system.

Leverage best practices and prior LPI documentation for evaluation.

Drive understanding of relationships between users, employees, and tools by mapping out existing process flows and illustrating the relationship of the front stage (UI), backstage (employees) and supporting (technical) systems.

Document and…

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File details come from the government source that posted it. Updated Aug 10, 2026.