23-131 Salient_Characteristics - Oracle_GoldenGate.docx

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Oracle GoldenGate Software Renewal and Maintenance
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W911S0-23-Q-0014
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Salient Characteristics for Oracle GoldenGate Software:

Oracle GoldenGate software is used by ATIS for real-time replication of the production ALMS database to the ALMS Continuity of Operations (COOP) site, which allows for no downtime failover of production operations during scheduled or unscheduled maintenance outages. This software is a downtime avoidance tool.

ATIS requires maintenance support to provide the required patches, software revisions, version updates, and technical support to keep the GoldenGate application fully functional, operational, and IA compliant. Only Oracle Corporation or an Oracle-authorized reseller can provide this maintenance support. If a vendor other than Oracle Corporation or an Oracle-authorized reseller provides maintenance support, our current warranty will be voided. All resellers must provide proof that they are authorized to sell Oracle Software maintenance/warranty support prior to contract award.

Third party support will void current warranty, and would prevent ATIS from acquiring future warranty support from authorized support vendors. Failure to have this support from authorized provider/resellers would prevent ATIS from maintaining supportability for firmware and hardware microcode updates.

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