2026_Parking_Control_Enforcement_Services_RFP-_7.27.26_(Final).pdf

4902-7851-0016, v. 1

REQUEST FOR PROPOSAL

FOR

PARKING CONTROL ENFORCEMENT SERVICES

Key RFP Dates: The schedule below is a tentative and subject to change at the discretion of City, with appropriate notice to prospective Proposers.

Issue Date: Thursday, July 27, 2026 Deadline for Questions: Thursday, August 06, 2026 Proposal Due Date: Thursday, August 27, 2026

RFP Project Manager: Lieutenant Robert Nelson, Tustin PD rnelson@tustinca.org

RFP Project Assistant: Sergeant John Hedges, Tustin PD jhedges@tustinca.org mailto:rnelson@tustinca.org mailto:jhedges@tustinca.org

Attention Bidders – It is the City of Tustin’s intent to enter into an agreement with a contractor on a suitable value approach. We will treat suitable value as a combination of availability, fit, short-term costs and long-term costs that, in totality, are deemed to best meet the City of Tustin’s needs.

Table Of Contents

1. INTRODUCTION -------------------------------------------------------------------------------------------------------------------- 4

1.1. SCOPE OF WORK ------------------------------------------------------------------------------------------------------------ 4

1.2. AWARD OF CONTRACT ---------------------------------------------------------------------------------------------------- 5

1.3. PROPOSAL REJECTION ----------------------------------------------------------------------------------------------------- 5

2. GENERAL PROPOSAL INFORMATION ----------------------------------------------------------------------------------------- 5

2.1 PRE-PROPOSAL --------------------------------------------------------------------------------------------------------------5

2.2 PROPOSAL UNDERSTANDING --------------------------------------------------------------------------------------------6

2.3 SUBMISSION OF RFP --------------------------------------------------------------------------------------------------------6

3. BID PROCESS ----------------------------------------------------------------------------------------------------------------------- 7

4. COMMUNICATION WITH THE CITY -------------------------------------------------------------------------------------------- 7

4.1 WITHDRAWAL OF PROPOSALS -------------------------------------------------------------------------------------------8

5. PROPOSAL RESPONSE INSTRUCTIONS ---------------------------------------------------------------------------------------- 8

5.1 STATEMENT OF QUALIFICATIONS ---------------------------------------------------------------------------------------8

5.2 COST PROPOSAL -------------------------------------------------------------------------------------------------------------9

6. TERMS AND CONDITIONS ------------------------------------------------------------------------------------------------------- 9

7. ADMINISTRATION SPECIFICATIONS ----------------------------------------------------------------------------------------- 10

8. PUBLIC RECORDS ACT ---------------------------------------------------------------------------------------------------------- 13

EXHIBITS:

Exhibits provided for Proposers’ reference only. These are not to be included with proposal submittal.

EXHIBIT 1: SCOPE OF SERVICES

EXHIBIT 2: COST PROPOSAL

EXHIBIT 3: REFERENCES

ATTACHMENT 1: NON-COLLUSION CERTIFICATE

ATTACHMENT 2: STANDARD CONSULTANT SERVICES AGREEMENT

Invitation to Bid

CITY OF TUSTIN REQUEST OF PROPOSALS

Parking Control Enforcement Services

Notice is hereby given that the City of Tustin will receive proposals from qualified and experienced contractors to provide parking enforcement services within designated areas of the City. Proposals must be submitted to the Office of the City Clerk no later than 05:00 p.m. on August 27, 2026.

The primary intent of this Request for Proposal (hereinafter “RFP”) is to enter into an agreement with a contractor capable of providing parking enforcement services and potential expansion of the scope of services to include additional parking enforcement districts, new permit parking programs, special enforcement initiatives, or citywide parking control enforcement services.

Specifications are available online at the City of Tustin website (http://www.tustinca.org) or at the City Clerk’s Office located at City Hall, 300 Centennial Way, Tustin, CA.

The City of Tustin reserves the right to accept or reject any or all proposals, to waive any informality, and to accept the proposal deemed to be in the best interest of the City of Tustin.

City of Tustin, Tustin, California Sean Thuilliez, Chief of Police Dated this 23rd day of July, 2026

City of Tustin – General Information

Incorporated in 1927, the City of Tustin is a General Law City under the laws of the State of California. As such, Tustin exercises only those powers granted by state legislation. Unlike Charter Cities, which operate under a voter-approved charter, General Law Cities are governed by the California Government Code. Tustin has elected to retain this status since its incorporation.

Located in central Orange County, Tustin spans approximately 11.08 square miles and had a population of 80,276 as of the 2020 U.S. Census. The City is bordered to the south by the cities of Irvine and Santa Ana; to the north by unincorporated Orange County and the City of Orange; and to the east by additional unincorporated areas and the City of Irvine. Tustin is situated approximately two miles north of John Wayne Airport and is accessible via two major freeways: the I-5 (Santa Ana Freeway), which bisects the City north to south, and the SR-55 (Costa Mesa Freeway), which cuts through the western portion of the City.

1. INTRODUCTION

The City of Tustin ("City") is soliciting proposals from qualified, experienced, and highly capable firms to provide comprehensive parking control enforcement services within designated areas of the City. Through this Request for Proposals (RFP), the City seeks to establish a strategic partnership with a contractor that possesses demonstrated expertise in municipal parking enforcement, exceptional organizational and operational capabilities, and a proven commitment to professionalism, accountability, customer service, and innovation. The selected contractor will serve as an extension of the Tustin Police Department by providing consistent, impartial, and legally compliant parking enforcement services that enhance public safety, promote voluntary compliance with parking regulations, improve traffic circulation and mobility, preserve access to residential neighborhoods and commercial districts, support local businesses, and contribute to the overall quality of life enjoyed by the City's residents, visitors, and stakeholders. The City recognizes that effective parking enforcement extends well beyond the issuance of citations and plays a critical role in maintaining safe roadways, ensuring equitable access to limited parking resources, reducing congestion, supporting emergency vehicle access, protecting neighborhood parking availability, and fostering responsible parking behavior throughout the community.

Accordingly, the City seeks a contractor that embraces a customer focused and community-oriented approach to parking enforcement while utilizing modern technology, data driven management practices, and industry best practices to maximize operational efficiency, transparency, and service delivery. The successful proposer shall demonstrate the ability to recruit, train, supervise, and retain highly qualified personnel; deploy reliable vehicles and technology; provide responsive field supervision and administrative support; maintain comprehensive reporting and measurable performance standards; and adapt to evolving operational priorities and community needs. The City is committed to establishing a collaborative, long term partnership with a contractor that shares its dedication to operational excellence, continuous improvement, ethical conduct, fiscal responsibility, and outstanding public service while delivering measurable results that support the City's strategic goals and enhance the safety, accessibility, and livability of the City of Tustin.

1.1. Scope of Work

The initial scope of services under the resulting agreement will focus on the Southwest Tustin Parking District, where the selected contractor shall provide comprehensive parking control enforcement services on a continuous basis, twenty-four (24) hours per day, seven (7) days per week, including weekends and City recognized holidays, unless otherwise directed by the Tustin Police Department. All enforcement activities shall be conducted in strict accordance with the California Vehicle Code, the Tustin Municipal Code, applicable state and federal laws, and all City policies, procedures, directives, and enforcement priorities. The contractor shall be responsible for delivering proactive, highly visible, and responsive parking enforcement services that emphasize voluntary compliance while ensuring consistent and equitable application of parking regulations.

Services shall include, but are not limited to, routine patrol and enforcement of parking violations, permit parking enforcement, time restricted parking enforcement, street sweeping enforcement, oversized and commercial vehicle enforcement, fire lane and disabled parking enforcement, abandoned vehicle identification and processing, complaint driven enforcement, parking related traffic support, special event parking management, and other parking enforcement or mobility related services as assigned by the Tustin Police Department. The selected contractor shall maintain the staffing, supervision, operational flexibility, and technological capabilities necessary to respond to changing enforcement priorities, community concerns, emergency incidents, and special assignments while delivering professional, courteous, and customer focused service that supports the City's public safety objectives and enhances the quality of life for residents, businesses, and visitors. See EXHIBIT 1 for complete Scope of Services.

1.2 Award of Contract

The City intends to award a contract to the proposer whose proposal is determined to provide the best overall value and most effectively meets the operational needs and objectives of the City. The resulting agreement shall consist of an initial term of one (1) year, during which the selected contractor's performance, responsiveness, operational effectiveness, customer service, compliance with contractual requirements, and overall ability to meet the City's expectations will be continuously evaluated. Subject to satisfactory performance, mutual agreement of the parties, the availability of funding, and all applicable City approval requirements, the City reserves the right to extend the agreement for additional renewal terms as provided in the final contract without the need to conduct a subsequent competitive procurement.

Following the initial contract year, and upon successful implementation and demonstrated contractor performance, the City further reserves the right to expand the scope of services under the existing agreement to include additional parking enforcement districts, new permit parking programs, special enforcement initiatives, or citywide parking control enforcement services. Any such expansion shall be implemented through an amendment to the agreement and shall remain subject to mutual agreement of the parties and all applicable City authorization and approval requirements. The City makes no guarantee regarding future service expansions or contract renewals and reserves the sole discretion to determine whether continued or expanded services are in the best interest of the City.

1.3 Proposal Rejection

The City reserves the right, at its sole discretion, to reject any or all proposals, in whole or in part, and is not bound to accept the lowest priced proposal. The City reserves the right to waive any irregularities. A proposal may be rejected if it is in any way incomplete or irregular.

2. GENERAL PROPOSAL INFORMATION

2.1 Pre-Proposal

Cost of Preparation. Proposers assume all costs of preparation of their proposals and any presentations necessary in the procurement process.

Interpretation of RFP Documents. Proposers may request of the City in writing by the due date listed in the RFP Schedule of Events, prior to submission of proposal, clarification or interpretation of the RFP Documents. Where, in the

City’s opinion, such interpretation or clarification requires a change in the RFP Documents, the City will issue an Addendum. Proposer shall acknowledge receipt of any and all Addenda in its Proposal Letter. The City shall not be bound by and Proposers shall not rely on any oral interpretation or clarification of the RFP Documents.

2.2 Proposal Understanding

Proposers shall be solely responsible for examining the RFP Documents, including any Addenda issued during the proposal period, and for informing themselves with respect to any and all conditions, which may in any way affect their proposals, or the performance of the services in the event the Proposer is selected.

By submitting their proposals, Proposers agree and assure that the proposal terms and conditions and contract(s) provisions are adequate and acceptable, and each Proposer accepts the terms and conditions in this RFP, including the City’s standard consultant services agreement (Attachment 2), and indicate their ability to perform the services under such terms and conditions by submission of their proposals. Any exceptions should be noted in each Proposer’s response or proposal (See also, Section 6.2 Standard Consultant Services Agreement).

2.3 Submission of RFP

To allow for a fair analysis of vendor responses to this RFP, all vendors are REQUIRED to adhere to the format identified within the sections of this RFP. Responses to the RFP MUST be signed by an official authorized to enter into a contract between the vendor and the City. Any vendor who deviates from the submission instructions may be disqualified by the City.

It is the responsibility of the Proposer to ensure that any proposals submitted have been uploaded to OpenGov prior to the RFP due date and time. Proposals, including all required sections and forms, shall be submitted electronically via the City’s Bid Management System, OpenGov.

Additionally, vendors are requested to provide the following hard copies:

• One (1) original

• One (1) digital copy on a USB drive

All hard copies and the USB drive must be delivered in a sealed, clearly marked envelope and received no later than the RFP due date and time. All materials are to be sent to:

City of Tustin City Clerk’s Office Attn: Lieutenant Robert Nelson 300 Centennial Way

The City of Tustin reserves the right to accept or reject any or all bids, to waive any informality, to negotiate separately with competing bidders and to accept the proposal deemed to be in the best interest of the City of Tustin. Contractors with local government and public safety technology experience are preferred but not required. Local Contractors or Contractors with a local presence are also preferred but not required.

3. BID PROCESS

The City of Tustin will conduct the selection and contract award process in the following manner:

1. This document will be distributed to all bidders who request it.

2. Bidders will prepare responses to the RFP. Bidders may submit questions about the RFP to the contact person listed above.

3. The proposals will be received and evaluated as described in this RFP. If deemed necessary, the City of Tustin will ask one or more selected bidders questions about their proposals, either in writing or by oral presentation. Demonstrations of the system at the City of Tustin may be requested.

4. A selected bidder will be chosen for contract negotiations.

It will be the sole responsibility of the bidders to have their bids delivered to the City of Tustin before the closing hour and date. Late bids will not be accepted.

All bids must be valid for a period of 90 days after bid opening. Bids must address all RFP requirements. Partial or incomplete proposals will be rejected.

a. SCHEDULE OF EVENTS

The following is the schedule of events listed in the order of occurrence, showing the major milestones from issuance of the RFP to the contract award and the targeted completion dates. No late bids will be accepted.

RFP Issuance July 27, 2026 Questions about RFP Due August 6, 2026 Proposal Due Date August 27, 2026, by 1700 Proposal Evaluation Complete September 10, 2026 Tentative Interviews September 14, 2026 Final Selection and Meetings September 24, 2026 Negotiations September 28 – October 15, 2026 Recommendation to Council October 27, 2026 Award Contract** November 3, 2026 Contract Signed November 5, 2026

**Tentative City Council contract award date, subject to change at City’s discretion. The City of Tustin reserves the right to modify these dates if extenuating circumstances necessitate.

4. COMMUNICATION WITH THE CITY

It is the responsibility of each Proposer to inquire about any requirement of this RFP that the Proposer does not understand. Responses to inquiries, if they change or clarify the RFP in a substantial manner, will be submitted via Addendum and posted on the City website with the original RFP. The City will not be bound by oral responses to inquiries or written responses other than addenda.

Address all inquiries to:

Lieutenant Robert Nelson, Email: rnelson@tustinca.org Sergeant John Hedges, Email: jhedges@tustinca.org City of Tustin 300 Centennial Way Tustin, CA 92780-3767 mailto:rnelson@tustinca.org mailto:jhedges@tustinca.org

4.1 Withdrawal of Proposals

A proposal may be withdrawn by the Proposer prior to the date and time for submittal of proposals, by means of a written request signed by the Proposer by and through its properly authorized officer. Such written request must be delivered to the address and via email in Section 4 above.

5. PROPOSAL RESPONSE INSTRUCTIONS

Proposals are to be prepared in such a way as to provide a straightforward, concise delineation of capabilities to satisfy the requirements of this RFP. Colored displays, promotional materials, photographs etc., are not necessary or desired.

Emphasis should be concentrated on conformance to RFP instructions, responsiveness to the RFP requirements, and on completeness and clarity of content. Digital dividers and clear organization of content and material are encouraged.

5.1 Statement of Qualifications (SOQ)

SOQ must include a Table of Contents and be limited to a maximum of 20 pages (excluding City’s required Certifications/Attachments listed; Proposal Cover Letter, section dividers, table of contents, front/back cover pages). The page limitation includes all appendices, attachments, and supplemental information. Additionally, SOQ must include the following:

Cover Letter Proposals shall include a letter signed by a principal or authorized representative who can make legally binding commitments for the entity. Cover Letter shall not exceed one page. Cover letter must be addressed to the following City Project Manager:

Project Manager, Lieutenant Robert Nelson/Sergeant John Hedges City of Tustin Police Department 300 Centennial Way Tustin, CA 92780-3767

Services Provided A description of proposed services to be provided and how they meet the needs of the City as described in Exhibit 1.1 – Scope of Work.

Firm and Team Experience Proposal shall include a profile of the firm’s experience including the following:

I. A general description of the firm, including size and number of employees working directly with the City on this agreement.

II. Firm’s nearest address serving the City of Tustin and headquarters address III. Name and contact information of the supervising Project Manager/Principal Agent, to be assigned to the agreement. The Project Manager/Principal Agent shall be the primary contact person to represent your firm and will be the person to conduct the presentation, if invited to an interview.

Proposed Work Plan Proposal shall include a statement demonstrating the firm’s understanding of the Scope of Services. Additionally, proposed work plan shall include Proposers’:

I. Anticipated approach to performing services as specified herein;

II. Suggestions or special concerns the evaluation committee should take into consideration (if any);

III. Description of deliverables and implementation plan. Proposer shall submit a general description of the deliverables, implementation plan, and timeline.

IV. Provide a sample uniform specification for review V. The Contractor shall provide a listing of all parking control enforcement vehicles or any relief/substitute vehicle identifying:

• Make, mode, and year

• Company identification unit number

• California license number

• Company vehicle doors

5.2 Cost Proposal

Pricing shall be based on an hourly cost for services described in the Scope of Work. Fee must be inclusive of all costs, including but not limited to, direct and indirect costs for labor, overhead, payroll taxes, and benefits. Indirect costs include but are not limited to all operating costs and fees, vehicle lease costs, vehicle insurance, fuel expense, vehicle repairs and maintenance, technology fees, uniforms, and other vehicle branding and associated safety equipment. Any special materials will be purchased by the Contractor only after discussed and authorized by the City Projects Manager or designee in writing. The quantity of hours identified below are best approximations and are for estimate purposes only and can be modified as determined necessary by City. Contractor shall only be paid for services performed. Please provide a rate sheet indicating hourly wages for each employee classification as well as estimated annual rate for each classification. See Exhibit 2 for additional details.

6. TERMS AND CONDITIONS

6.1 Form of Agreement

The selected Proposer will enter into an agreement with the City based upon the contents of the RFP and the Proposer's proposal. The City’s standard consultant services agreement is included as Attachment 2. The Proposer shall carefully review the agreement. If there are any exceptions to or deviations from the terms of the standard consultant services agreement, they must be stated in the proposal. Where a Proposer wishes to propose alternatives to the City’s terms and conditions and contractual requirements, these should be thoroughly explained. While exceptions will be considered, the City reserves the right to determine that a proposal is non-responsive based upon any exceptions taken.

The City reserves the right to deny any material exceptions to the contract. If no contractual exceptions are noted, the Proposer will be deemed to have accepted the standard consultant services agreement is included as Attachment B.

6.2 Insurance Requirements

The selected Proposer shall procure and maintain in full force and effect during the term of the contract, the policies of insurance set forth in Section 5.1 of the City’s standard consultant services agreement (Attachment 2).

Disclaimer

This RFP does not commit the City to award a contract, or to pay any costs incurred in the preparation of the proposal.

The City reserves the right to extend the due date for the proposal, to accept or reject any or all proposals received as a result of this request, to negotiate with any qualified vendor, or to cancel this RFP in part or in its entirety. The City may require the selected vendor to participate in negotiations and to submit such technical, fee, or other revisions of their proposals as may result from negotiations.

Assigned Representatives

The City will assign a responsible representative to administer the contract, and to assist the vendor in obtaining information. The vendor also shall assign a responsible representative (project manager) and an alternate, who shall be identified in the proposal. The vendor’s representative will remain in responsible charge of the vendor’s duties from the notice-to-proceed through project completion. If the vendor’s primary representative should be unable to continue with the project, then the alternate representative identified in the proposal shall become the project manager. The City’s representative shall first approve any substitution of representatives or subcontractors identified in the proposal in writing. The City reserves the right to review and approve/disapprove all key staff and subcontractor substitution or removal, and may consider such changes not approved to be a breach of contract.

City Business License

A city business license will be required of the vendor and any subcontractors for services performed in connection with any agreement entered into through this RFP process.

7. ADMINISTRATION SPECIFICATIONS

The City of Tustin’s Right to Proposals All proposals, upon submission to the City of Tustin shall become its property for use as deemed appropriate. By submitting a proposal, the Proposer covenants not to make any claim for or have any right to damages because of any misinterpretation or misunderstanding of the specification, or because of any misinformation or lack of information.

The City of Tustin reserves the right to take one or more of the following actions as determined in the best interest of the organization:

• To accept or reject in whole or in part any or all proposals;

• To cancel this RFP in whole or in part without prior notice. Thereafter, City may issue a solicitation for new proposals;

• City makes no guarantee as to the usage of the services by City;

• To waive, at its discretion, any minor errors, informalities or irregularities, which the City deems correctable or otherwise not warranting rejection of the RFP;

• To correct any arithmetic errors in any or all proposals submitted;

• To negotiate with any Proposer(s) as necessary to serve the best interest of the City and to negotiate the final contract(s) with the most responsive, responsible Proposer

• To investigate the qualifications of any Proposer under consideration;

• To disqualify a proposal upon evidence of collusion with the intent to defraud or other illegal practices on the part of the Proposer;

• To require confirmation of information furnished by the Proposer;

• To award one contract for the total SYSTEM, or make multiple awards if it is in the best interest of the City.

• To utilize any or all the ideas from proposals submitted;

• To change the proposal’s due date upon appropriate notification;

• To adopt any or all of a vendor’s proposal; and

• To negotiate modifications to the scope and fee with selected Proposer(s) prior to contract award.

Interviews/On-Site Demonstrations/Equipment Testing City reserves the right to conduct interviews, and/or to require on-site demonstrations and/or product testing with some or all of the Proposers at any point during the evaluation process. However, City may determine that interviews/on-site demonstrations/equipment testing are not necessary. In the event interviews/on-site demonstrations/equipment testing are conducted, information provided during the interview/on-site demonstrations/equipment testing shall be taken into consideration when evaluating the stated criteria. City shall not reimburse the Proposer for the costs associated with the interview/on-site demonstrations/equipment testing process.

Equipment testing will be held at a time and place specified by the City. The Proposer's key project team members will be invited to attend the interview and/or on-site demonstrations and/or equipment testing. The Proposers should be prepared to discuss at the interview, their specific experience providing services and equipment similar to those described in this RFP, demonstrate workflows as described in Attachment B project approach, estimated work effort, available resources, and other pertinent things distinguishing the Proposer from others.

Addendum and Supplements to the RFP If it becomes necessary to revise any part of this RFP, an addendum will be issued to all prospective vendors via email and posted on the City of Tustin’s website at www.tustinca.org.

Responses to all submitted questions will be provided in the form of an addendum and posted on the City’s website no later than 1700 hours (PST) on August 13, 2026. Vendors who submit a proposal prior to the issuance of an addendum will be notified via the email address provided with their submission.

Proposers are advised that any verbal communications or informal clarifications provided by City staff shall not be considered binding. Only information provided through a formal written addendum shall modify the requirements or specifications of this RFP.

Award of Contract

The City reserves the right to reject any and all Proposals. A formal contract award is anticipated for the best overall vendor as determined by the Evaluation Committee and approved by City Council as a result of this RFP. The City reserves the right, in its sole discretion, to waive minor irregularities in proposals. A minor irregularity is a variation of the RFP, which does not affect the funding request, or gives one party an advantage or benefit not enjoyed by the other parties, or adversely impacts the interest of the City. Waivers, when granted, shall in no way modify the RFP requirements or excuse the party from full compliance with the RFP specifications and other contract requirements, if the party is awarded the contract

False of Misleading Statements

Any submittals containing, in the opinion of the City, false or misleading statements will be rejected.

Prospective Vendor Costs Costs for developing submittals are entirely the responsibility of the vendor and shall not be chargeable in any manner to the City.

http://www.tustinca.org/

Clarification of Proposals The City reserves the right to obtain clarification information on any item in any vendor’s submittal or to obtain additional related information necessary to properly evaluate the submittal. Failure of a vendor to respond to a request for more information may result in the proposal being rejected.

Confidential Information All responses to this RFP become the property of City and will be kept confidential until such time as recommendation for award of contract has been announced. Thereafter, proposals are subject to public inspection and disclosure under the California Public Records Act (Cal. Government Code Section 7931.000, et seq.). If a vendor believes that any portion of its proposal is exempt from public disclosure, such portion may be marked "confidential." City will use reasonable means to ensure that such confidential information is safeguarded but will not be held liable for inadvertent disclosure of such materials, data and information. Proposals marked "confidential" in their entirety will not be honored and City will not deny public disclosure of all or any portion of proposals so marked. By submitting information with portions marked "confidential", the Proposer represents it has a good faith belief that such material is exempt from disclosure under the California Public Records Act and agrees to reimburse the City for, and to indemnify, defend and hold harmless City, its officials, officers, employees and agents from and against: (a) any and all claims, damages, losses, liabilities, suits, judgments, fines, penalties, costs and expenses including, (collectively, "Claims") arising from or relating to City’s non-disclosure of any such designated portions of a proposal if disclosure is deemed required by law or court order. Additionally, City may request that the Proposer directly defend any action for disclosure of any information marked confidential.

City Use if RFP Ideas The City reserves the right to use any, and all, service and product ideas presented from prospective vendors. Selection or rejection of a vendor does not affect this right.

Copyright and Patents The vendor shall hold the City of Tustin and its officers, agents, servants, and employees harmless from liability of any nature or kind because of any copyrighted information, secret or proprietary process, patented or unpatented invention, disclosed or used in response to this RFP, and agrees to defend, at its own expense, any and all actions brought against the City of Tustin or its officers, agents, servants, or employees or the Vendor alleging or arising from unauthorized use of such information, process or invention.

Reliance on Information VENDORS MAY RELY ONLY UPON WRITTEN INFORMATION AND/OR INSTRUCTIONS FROM THE CITY GIVEN HEREIN OR SUBSEQUENT TO THE ISSUANCE OF THIS RFP. VENDOR MAY NOT RELY ON ANY ORAL INFORMATION AND/OR

INSTRUCTIONS GIVEN WITH REGARD TO THIS RFP.

Any City response to a question or request for clarification by a vendor will be made in the form of an addendum to the RFP, which will be sent via email to all parties to whom the RFP has been issued not later than five (5) business days prior to the due date for receipt of the Proposal and will become part of the RFP.

Replacement of Incompatible The City reserves the right to request and receive a replacement for any vendor staff member whom the City, in its sole and absolute discretion, determines is not working effectively with the City’s staff assigned to this project, or who is inadequately qualified to perform the services to be provided, or who is unsuitable to be performing services in secure areas.

Security Check All vendor personnel and subcontractors are required to pass an extensive security background check before they will be allowed to perform any services for the City. The vendor or individual employees of the vendor may be excluded from providing services based on the results of the background checks, in the sole and absolute discretion of the City. All proposals should acknowledge this fact, and project timelines should reflect this fact.

8. PUBLIC RECORDS ACT

All proposals and related materials submitted in response to this RFP shall become the property of the City of Tustin and are subject to disclosure under the California Public Records Act (Government Code § 7931.000 et seq.).

Until a contract is awarded, the City may withhold proposals from public disclosure if it determines that the public interest in nondisclosure clearly outweighs the public interest in disclosure, as permitted by Government Code § 6255.

Please note that the names of proposers may be disclosed upon request, even prior to award, but proposal contents will generally not be released until after the contract award is finalized.

By submitting a proposal, each proposer acknowledges and agrees that the City shall not be liable for any disclosure of records required by law and shall be held harmless from any claims arising from such disclosure.

Signature:

Date:

Printed Name:

Title:

EXHIBIT 1 – SCOPE OF SERVICES

I. DESCRIPTION AND SCOPE OF WORK

The City of Tustin is issuing a Request for Proposal (RFP) for Parking Control Enforcement Services that focuses on the Southwest Tustin District. The provided service by the awarded Contractor will enforce parking regulations as outlined in the Tustin Municipal Code and California Vehicle Code as follows, but not limited to: weekly residential street sweeping curb miles, residential permit parking district enforcement, general Citywide enforcement, and other parking enforcement services as assigned by the Tustin Police Department. In the future, we would like to expand enforcement services to meet the needs of the community.

A. IMPLEMENTATION

The awarded Contractor shall perform the following tasks at minimum:

1. Implement parking control enforcement services of the Southwest Tustin District.

2. Adhere to the street sweeping routes, permit parking districts, general enforcement locations provided by the City of Tustin Police Department.

3. Appropriately staff all routes and provide personnel for all services contained herein.

Additional services may include traffic control as necessary on either an emergency or pre-planned basis.

4. Tustin Police Department staff shall have the right to modify, reduce, or remove the number of parking enforcement schedules, routes, frequency, phases, standards, and specific days of parking control enforcement services.

5. Tustin Police Department Staff shall have the right to remove contracted personnel with prior notice to the awarded Contractor.

B. PERFORMANCE SCHEDULE

The City shall provide work schedules to the Contractor which will follow the City’s established service schedules. Schedules are subject to change based on contractor and the needs of the City. The Contractor shall be provided the opportunity to discuss schedule adjustments if needed to meet special circumstances. The City shall make all final decisions regarding Contractor schedule adjustments based on feasibility and efficiency of completing the goal of parking control enforcement during the contracted service schedule.

II. CONTRACTOR REQUIREMENTS AND RESPONSIBILITIES

A. WORK ASSIGNMENTS AND SCHEDULE

The City will determine the schedule to meet the City’s parking enforcement needs. The contractor shall then determine work assignments based on the schedule. The work assignments shall clearly identify the tasks required by this agreement and the days they are scheduled to be performed in each particular area. Contractor shall have the option to review and propose schedule adjustments to the City for review in an effort to improve parking control program efficiency. If it is necessary to make periodic revisions to this schedule, a modified schedule must be submitted for review to the Project Manager or designee for approval prior to the date the changes are to take effect, but not less than 48-hours. Otherwise, it is intended that the Contractor will develop a permanent schedule utilizing the information provided by the City, which will allow the City to monitor the Contractor's progress. The Contractor shall be able to enforce designated sections of the Tustin Municipal Code and California Vehicle Code as it pertains to parking violations, as authorized by the Tustin Police Chief or their designee. At any time, the Tustin Police Department can limit the enforcement of any California Vehicle Codes as well as any Tustin Municipal Codes. Contract employees shall be required to appear and testify at court and confer with the City Attorney’s office regarding citation appeals, when necessary.

The Contractor shall adjust their schedule to compensate for all holidays and rainy days. The designated Contractor holidays for this Agreement shall be New Year's Day, Memorial Day, Independence Day, Labor Day, Thanksgiving Day and Christmas Day or as designated by the City.

B. CONTRACTOR PERSONNEL

1. The Contractor shall furnish the necessary enforcement personnel. Hours will be determined based on the needs of the City. The City of Tustin shall have final discretion in approving changes to work hours and assignments or areas. The City of Tustin reserves the right to assign Parking Enforcement Officers to perform other duties related to parking enforcement within the hours of any shift.

2. A list identifying the names of all Contractor parking enforcement personnel shall be provided to the City Project Manager or designee.

3. Each of the Contractor’s employees performing work shall:

a. Have ability to read, write legibly, speak and comprehend the English language -

Bilingual fluency in Spanish or other language approved on the City’s preferred bilingual list is preferable.

b. Be trained and bonded, and a minimum of twenty-one (21) years of age.

c. Contractor to provide City with proof of background check, CA driver’s license, and proof of any company training for each staff member assigned to the project.

d. Be capable of performing assigned duties.

e. Can pass a background check that shall include a review of the employee’s criminal history. This review will inform the City of any crimes committed that would that would pose a liability for the City, including crimes of violence. Convictions for traffic violations shall be assessed based on their severity, frequency, and timeframe. The City of Tustin reserves the right to mandate removal of any contractor’s employees found unacceptable to the City for any reason. The contractor is responsible for all costs associated with performing background checks.

f. Possess a High School Diploma or its equivalent.

g. Be well groomed at all times, and at a minimum, be in compliance with the Tustin

Police Departments policies related to grooming standards and tattoos while on duty.

h. Have a minimum of twenty (20) hours of training on the City’s parking citation forms and procedures including, but not limited to: use of necessary equipment, vehicle operations, traffic control procedure, etc. Contractor to provide training to all staff and provide proof of training upon request.

i. Have a minimum of twenty (20) hours of basic customer service training including, but not limited to: conflict resolution, cultural diversity, challenging customer interactions, etc. Contractor to provide training to all staff and provide proof of training upon request.

j. Have a minimum of twenty (24) hours training on relevant federal, state and local laws, regulations, rules, policies, guidelines and procedures. Additional training may be required as determined by City staff. Contractor to provide training to all staff and provide proof of training upon request.

4. The Contractor shall be properly licensed as well as all of the contractors’ personnel assigned to field operations. Each employed persons shall have a current Security Guard Registration License “Guard Card” issued by the State of California pursuant to the California Business and Professions Code. However, regardless of certification, no Parking Enforcement Officer or supervisors shall carry or be armed with any firearm, impact weapon or electronic control device while performing their duties under this agreement. All employees assigned by the Contractor shall have a valid California driver’s license and remain in good standing with the California Department of Motor Vehicles.

5. The Contractor must provide a field supervisor during daytime working hours to supervise all contractor enforcement employees on duty. This field supervisor may also perform ancillary duties as a parking enforcement officer, but shall not fill in for an absent employee or perform duties that would hinder their ability to supervise personnel in the field. The field supervisor shall have substantial expertise and experience in parking enforcement duties. The supervisor shall be the primary contact between the city and Contractor on matters relating to the enforcement services provided through this RFP.

6. The Supervisor shall be the primary daily operations contact to the City and shall also perform the following:

a. Respond to citizen complaints and provide the City’s designee with a copy of the complaint and the resolution. Or, in the event an investigation is required, the Supervisor shall take the necessary steps to resolve the complaint and the date a resolution can be expected.

b. Contact the City designee at least once each day to discuss and clarify operational assignments and receive any special instructions.

c. Ensure that contractor personnel perform the duties required by the RFP.

d. Prepare and submit all citation amendments, monthly progress reports and status reports this shall be required by the City designee.

e. Assist with parking citations adjudication process if requested by the City designated Project Manager.

7. The Contractor shall be required to designate a second level supervisor. This person shall have the authority over the personnel and shall be a member of the Contractor’s management staff with authority to represent the contractor on policy matters.

8. The Contractor shall provide and pay for all uniforms for contract personnel assigned to work in the field.

a. Uniform specifications shall include a photograph or diagram and written description of the uniforms for male and female parking enforcement personnel and include marking(s), shirt sleeves length (short or long), shoe type, the color of shirts, pants, jacket(s) and any other relative information. The Tustin Police Department’s Traffic Division Commander or their designee shall review and approve all uniforms and insignias.

b. Uniforms shall be properly fit with no rips or tears and must be clean and pressed at all times to present a neat appearance.

c. Worn or damage uniforms should be promptly replaced.

9. If the Contractor finds it necessary to utilize substitute personnel to cover personnel who call in sick or take time-off, the substitute personnel shall be equal in qualifications and training to the regularly scheduled personnel and billed at the same rate.

10. The City designee shall conduct the final review of all contract employees prior to being assigned to perform parking enforcement services within the City of Tustin. The Chief of Police or their designee has the ultimate authority and discretion in the hiring and termination of personnel working on this contract. The Chief of Police or their designee may remove contract personnel, upon written communications to the Contractor.

C. DISCRIMINATION

Consultant shall not discriminate because of race, color, creed, religion, sex, marital status, sexual orientation, age, national origin, ancestry, or disability, as defined and prohibited by applicable law, in the recruitment, selection, training, utilization, promotion, termination or other employment related activities. Consultant affirms that it is an equal opportunity employer and shall comply with all applicable federal, state and local laws and regulations.

D. WAGE REQUIREMENT

The City is searching for the highest quality parking enforcement services available with proven low employee turnover rate. In order to attain this goal, it is necessary to set a minimum hourly rate for the Parking Enforcement Officer of $22.00 per hour and a minimum hourly rate of $28.00 per hour for the Supervisor. Having a wage requirement will ensure an experienced and qualified pool of applicants. It will also serve to decrease turnover, improve service quality, and generate a positive impact for the public by having a stable staff. Additionally, a wage requirement will encourage Contractors to compete based on quality rather than labor costs.

E. PARKING CITATION BOOKS / E- TICKET WRITERS

The City will issue numbered Parking Citation Books or Electronic Ticketing Devices to the Contractor containing individually numbered citations. The Contractor shall be held accountable for the disposition of all electronic devices, E-Cite paper rolls, books, citations and for stolen or lost citations. The loss of a citation will result in a charge in the amount of $100 levied against the Contractor by the City for each citation lost or unaccounted for, not to exceed $2,500 for each book. The loss of a book of citations or ticketing device may result in a charge against the Contractor by the City of $2,500. Such charges may be increased and the City will provide notification to the Contractor prior to action taking place.

F. WORKING HOURS

The Contractor shall perform parking enforcement services seven (7) days-a-week, twenty-four (24) hours per day on a continuous and uninterrupted basis throughout the term of the Agreement. Observed holidays include New Year's Day, Memorial Day, Independence Day, Labor Day, Thanksgiving Day and Christmas Day or as designated by the City.

PERFORMANCE DURING INCLEMENT WEATHER

1. The City shall determine when the parking control enforcement operations should cease due to inclement weather or other reasons and will notify the Contractor immediately once that decision is made.

2. During the periods when inclement weather hinders normal operations, the Contractor shall adjust his/her work force in order to accomplish those activities that are not affected by weather.

3. Failure to adjust the work force as directed by the City shall result in deduction of payments to reflect only the work actually authorized and accomplished.

G. PARKING CONTROL ENFORCEMENT SERVICES EQUIPMENT

1. The awarded Contractor shall use vehicles adhering to the following requirements at minimum:

a. Provide vehicles, in good repair, for use by the Contractor’s employee while out on field duty. These units must be suitable for parking control and enforcement. The Contractor shall be responsible for all operating expenses, maintenance and insurance for each vehicle. The enforcement vehicles shall be exclusively assigned to this contract.

b. All vehicles are to be no more than (5) five years in age, unless otherwise approved by the City designee. All vehicles are to be kept clean, in good repair and in good appearance.

c. The Contractor shall provide a listing of all parking control enforcement vehicles or any relief/substitute vehicle identifying:

i. Make, model, and year

ii. Company identification unit number

iii. California license number

iv. Company vehicle colors

d. All vehicles are to be inspected by the California Highway Patrol with inspection certificates given to the Santa Ana Police Traffic Division Commander.

e. The vehicles shall be equipped with:

i. Fixed and permanent amber/White LED warning lightbar, and all safety equipment is to be paid for and furnished by the Contractor.

ii. Two (2) sets of road trouble fluorescent triangles, ten (10) orange traffic safety cones that are 28 inches in height with a fluorescent reflective collar.

iii. Other safety devices, which may be reasonably required by the City.

2. The Contractor shall provide instant communication access via a cellular phone/radio to all personnel while performing their duties.

3. FUELING OF PARKING CONTROL ENFORCEMENT VEHICLES

The Contractor shall be responsible for fueling each parking control enforcement vehicle and shall be ready to conduct enforcement activities at all scheduled times.

4. REQUIRED CONTRACTOR IDENTIFICATION SIGNAGE

City of Tustin authorized contractors will be required to have identification signage on all vehicles at all times while conducting business in an official capacity for the City.