2026 No Call List Scope of Work.docx

COLORADO NO CALL LIST

DRAFT SCOPE OF WORK

1. GENERAL DESCRIPTION

Article 1 of title 6, C.R.S., requires the State of Colorado to maintain a No-Call List Program for the purpose of establishing a database for verifying residential and wireless telephone subscribers of telephone service that have given notice of objection to receiving telephone solicitations. The law also requires the state to contract with a designated agent to maintain a state web page and database containing the Colorado telemarketing no-call list with information provided by subscribers of telephone service. The Vendor will provide these services.

2. CONTRACTOR’S OBLIGATIONS

In addition to the obligations listed below, the Vendor must comply with all of the requirements applicable to the “designated agent” pursuant to 4 CCR 723-2.

A. Residential and Mobile Telephone Registration

a. The Vendor will provide a flexible online and IVR telephonic registration process for residential and mobile telephone numbers to be listed on the Colorado No-Call List.

b. Registration process to include:

i. Enable registrations from all Colorado residents. Free form area code input to include server-side area code validation for all valid U.S. area codes.

ii. Zip code capture to verify Colorado residency. Non-Colorado residents are excluded under the List. Free form zip code input to include server-side zip code validation for all valid Colorado zip codes.

iii. Registrant telephone number verification – All new telephone numbers added to the List receive instant notification via IVR or website.

iv. Registration to also include a process to add, verify, update or remove a residential or mobile telephone number from the Colorado No-Call List.

v. The Vendor will ensure the security and confidentiality of data collected.

B. Telemarketer Registration and Billing

a. The Vendor will provide an on-line system set up for registration and renewal each year for telemarketers. The Telemarketers have the option of being billed or paying online via credit card. The State of Colorado will not be charged for any processing fees incurred for credit card transactions.

i. The Vendor will ensure security and confidentiality of data collected.

C. Colorado No-Call Website

a. www.ColoradoNoCall.com will be maintained by the Vendor

i. The website allows Colorado residents to register (add, verify, update or remove) their phone number (residential or wireless) and/or file complaint(s) against telemarketers.

ii. Telemarketers use the website for downloading quarterly no call lists.

iii. The website is the property of the State of Colorado.

iv. Systems monitoring to ensure 99% operational reliability and up-time. Availability for public use 365 days a year, 24 hours a day, 7 days a week.

v. The Vendor will ensure the confidentiality of data collected and the security of the site.

D. Consumer Complaint Filing Process

a. Complaint filing process to capture complaints regarding: incoming telephone calls and fax(es) received on residential or mobile telephones.

i. Via the Web – www.coloradonocall.com

· The Vendor will provide a comprehensive flexible web form for registered List users to record and submit complaints against one telephone number at a time.

· Reject complaint submissions from registered List users who fail to verify the accuracy of the information contained in their complaints.

· Upon successful completion of complaint submission, complainants are to receive instant notification via the web page that the complaint was submitted successfully.

ii. Via Telephone – 303-776-2678 or 800-309-7041

· The Vendor will provide a functional, comprehensive self-service, flexible telephone complaint filing system for registered residential and mobile telephone users to file a complaint against one telephone number at a time.

· Upon completion of complaint submission, complainants are to receive an instant notification message via IVR that the complaint was submitted successfully.

· The Vendor will provide an adequate IVR application to sustain simultaneous multiple inbound calls.

· The Vendor will conduct load testing to ensure proper load capabilities for multiple simultaneous users.

· System monitoring to ensure 99% operational performance and reliability uptime. Availability for public use 365 days a year, 24 hours a day, 7 days a week.

E. No-Call List Purchases/Downloads

a. The Vendor will provide a flexible electronic web application process for commercial telephone solicitors to complete for access to the Colorado No-Call List. Information contained in the application process to include data fields in the current List application form.

b. The Vendor will verify applications prior to providing access to the List. Verification steps will include the verification of application information, including the total number of employees employed by the commercial telephone solicitors and the contact information for management.

c. The price schedule for purchasing the list will be set annually by the Public Utilities Commission for each calendar year. The 2026 schedule has been set by Commission Decision C25-0725.[footnoteRef:1] [1: https://www.dora.state.co.us/pls/efi/EFI_Search_UI.Show_Decision?p_dec=32310]

F. Reporting Users must have the ability to access standard reports based on the class of user. Reporting includes but is not limited to:

a. Complaints - to be accessed by law enforcement and personnel of the Colorado Attorney General’s Office.

i. Detailed reporting to include but not limited to:

· Reports by complainant telephone number, by complaint date, business name, business phone, category, or fax complaints only.

· Top 100 possible violations by phone number or business name.

· Ability to look up complaints by complainant.

· Alternative to the features listed above, users may be allowed to download the full complaint database.

b. List Purchases/Downloads - to be accessed by staff of the Public Utilities Commission

i. Reports to include but not limited to the following:

· Aggregated purchase records showing list purchases and revenue.

· Active or non-active status by telemarketer.

c. The Vendor shall provide reports to the Public Utilities Commission on a Quarterly and Annual Basis. The reports will include, but are not limited to:

i. Telephone numbers added, modified, and deleted by consumers and LECS.

ii. Total number of complaints received.

iii. Financial: Total revenue received and breakdown of funds received by what type of accounts.

iv. Consumer data and trends

3. PERSONNEL

A. Responsible Administrator The Vendor shall designate an employee or agent as the responsible administrator for the Contract.

B. Replacement The Vendor shall immediately notify the State if the administrator ceases to serve and inform the State of the replacement administrator.

4. PAYMENTS

The State will make no payment for services rendered under this contract and the Vendor will receive payment directly from Telemarketer Registration Fees, paid to the Vendor by persons or entities that wish to make telephone solicitations or otherwise access the database of telephone numbers and zip codes contained in the Colorado No-Call List Database. The State does not guarantee the volume of subscribers for the No-Call Program and shall not be responsible for the insufficient collection of fees to cover program costs. The State shall not be liable to the Vendor to cover any costs which exceed the fees taken in during any year of the contract. Registration Fees collected by the Vendor are used to pay for the cost of administration of the Telemarketing No-Call List Program, system program requirements, support of enforcement activities provided by the Colorado Attorney General, and the Vendor’s profit.

A. Maximum Amount of Fees Collected by the Contractor The Maximum amount that the Vendor may annually retain from Registration Fees is $120,000. The maximum amount of Registration Fees retained by the Vendor during each Calendar Year (CY) of this Contract shall be:

$120,000 in CY 2026

$120,000 in CY 2027

All Registration Fees received in excess of the maximum amount listed in the above table shall be transferred to the Attorney General for enforcement activities.

B. Payments to the Colorado Attorney General Statute C.R.S. 6-1-906 authorizes the Colorado Attorney General to provide No-Call enforcement activities. Enforcement activities are to be paid from the telemarketer registration fees collected by the Vendor, and shall be paid by the Vendor upon receipt of an invoice from the Public Utilities Commission. The Department of Regulatory Agencies/Public Utilities Commission shall not be liable to make payment to the Attorney General should fees collected not cover enforcement activities.

C. Registration Fees Registration fees, determined annually by the Public Utilities Commission, are paid by persons or entities wishing to make telephone solicitations or otherwise access the database of telephone numbers and zip codes included in the Colorado No-Call List database.

Per Colorado Revised Statute, the fees are set on a sliding scale with a maximum fee of $1,000 assessed to companies with more than 1,000 employees; companies with less than five employees are not charged an annual fee. Telemarketer Registration Fees for Calendar Year 2026 were as follows:

$84,680.00

The enactment of House Bill 26-1326 allows the Commission to set the maximum fees at up to $1,000, previously capped at $500. The bill additionally allows the Commission to set a fee, by rule, for conforming list brokers to access to the No Call List. A rulemaking is currently underway to implement these statutory changes. (See Proceeding No. 26R-0275T.)

D. ADMINISTRATIVE REQUIREMENTS

a. Accounting

i. At all times from the Effective Date of the Contract until completion of the work, the Vendor shall maintain properly segregated books of State Contract Funds, matching funds, and other funds associated with the work.

ii. All receipts and expenditures associated with the work shall be documented in a detailed and specific manner, and shall accord with the Budget set forth herein.

iii. The Vendor shall make and maintain accounting and financial books and records documenting its performance under the Contract in a form consistent with good accounting practices.