FY18_SOW-VARcomm_PBXMX_contract.doc

Statement of Work (SOW) for PBX Telephone System Maintenance at the CAMOC Objective CAMOC requires a PBX phone system, maintenance contract to include;

I. Scope

Vendor shall provide a maintenance contract for the PBX phone system at the CAMOC. The contract shall cover service and parts. Vendor shall adhere to contract specifications as broken down in the following sections of this SOW.

Vendor shall provide evidence of liability insurance and a written proposal of the terms of the contract.

II. Contractor Tasks 1- Vendor is an authorized supplier of parts and services of CAMOC phone system for which this maintenance contract shall be setup.

2- Vendor shall provide ongoing training of upgraded features of the PBX system for the end users and equipment maintainers. The training objective is to assure that administrators and end users maintain knowledge level on how to monitor the BCM and make changes to meet the quality of service, at no additional cost.

3- Vendor shall provide software updates, repairs, parts and equipment configuration.

4- Maintenance shall include services such as Moves, Changes, troubleshooting in Voice Switch (BCM450), voice mailboxes are also included.

5- The contractor shall provide all personnel, equipment, tools, materials, supervision, and other items and services necessary to perform evaluation, maintenance and repair of the PBX telephone system boards/cards/system components.

A. The Preventive and Corrective Maintenance service are summarized as follows:

· BCM400 (includes its modules) 8X5 4-hour response

· Diagnostics with Next Business Day Corrective Maintenance and 5X8 4-hour response diagnostic NBD H/W replacement maintenance

B. Maintenance for the following equipment:

· 1 quantity of PBX, KSU or BCM

· 58- Per Ports (KSU, PBX or BCM) Active/Equipped

· 1-5% of growth average

· 1 Per PRI’s

C. Equipment description

· 1 BCM 450 Main Chassis

· 1 DSM 32

· 2 GATM 8

· 1 Digital Trunk Interface

· 1 Expansion Chassis

· 1 GATM 8

· 1 BCM 8 Port Global Analog Trunk Media Module RLS2, 2 BCM Digital Trunk MBM and maintenance of (1) GAT* and (2) T1 modules for the BCM400, 8 hours minimum service.

D. Maintenance of boards/cards/system components:

If the cost of repairing boards/cards/system components exceeds the cost of new boards/cards/system components the contractor shall inform the government that the boards/cards/system components require replacing. The contractor shall also inform the government of the new boards/cards/system components serial number and which old boards/cards/system components serial number it replaces.

III. Location This project will take place at the Caribbean Air and Marine Operations Center (CAMOC)

Located at: Department of Homeland Security

Customs & Border Protection

Punta Salinas Air National Guard Base

200 CARR 868

Levittown, PR 00949