PR_20087285_-_SOW__for_DIAS_HELPDESK_SUPPORT_and_TRAINING_122115_Final.doc

UNITED STATES CUSTOMS AND BORDER PROTECTION (CBP)

DEPARTMENT OF HOMELAND SECURITY (DHS)

STATEMENT OF WORK (SOW)

Distributed INFOSEC Accounting System (DIAS)

January 16, 2016

1.0 GENERAL

1.1 BACKGROUND

The Department of Homeland Security (DHS), United States Customs and Border Protection (CBP), Communications Security (COMSEC) Central Office of Record (COR) is responsible for the operation and oversight of the department wide communications security program. In addition, COMSEC maintains all departmental records of COMSEC equipment and keying material. In supporting this objective, the CBP COMSEC COR implemented DIAS COR and Account software applications across CBP.

OBJECTIVE/PURPOSE

The primary objective of the DIAS COR application is to serve as the Central Office of Record for multiple accounts. The primary objective of the DIAS Account application is to automate the accounting and reporting requirements of single accounts. DIAS is configured to support account-level COMSEC item accounting, allowing the operator to update files, print reports, transfer items between accounts, and query its databases.

The DIAS software was designed to follow the COMSEC Material Control System (CMCS) and was designed, developed and implemented by the National Security Agency (NSA). The NSA then provided this software for the use of other Agencies, including CBP. The DIAS software is currently used by the CBP COR and 25 individual COMSEC accounts. CBP has customized the DIAS software over the years to accommodate the nuances associated within CBP COMSEC accounts.

1.2 SCOPE of WORK and SPECIFIC DELIVERABLES

The scope of work is to purchase support services for the 25 CBP COMSEC accounts and the CBP COR using the DIAS software. Continued support for the DIAS software is paramount in the success of accounting for over 4,000 items of COMSEC material from various accounts managed by the CBP COR via the Local Area Network (LAN).

1.3 OBJECTIVE of SOW

The objective of this SOW is to purchase software technical support services and software customization services. The services include but are not limited to modifying and enhancing both DIAS COR and account applications which are tailored specifically for CBP needs. In addition, classroom support with presentations for all CBP COMSEC scheduled courses is included.

1.4 TASKS/SPECIFIC REQUIREMENTS:

In order to provide the necessary support to meet the scope of work as described above NBC Consulting shall perform the following tasks with respect to this Contract. These tasks fall within two (2) areas: Software Modification support and General support services.

1.4.1. Software Modification

These tasks represent the modifications and/or customization to both DIAS applications as requested to accommodate business practices within CBP and to support processing COMSEC accounting data from multiple accounts.

1.4.2. Software Modifications/Enhancements/Error Corrections

The below list represents some of the software modifications/enhancements/error corrections to the DIAS program that have been identified to better fit the requirements of CBP COMSEC. These modifications/enhancements/error corrections have been identified as part of the Base Period. Changes to or additional software modifications/enhancements/error corrections to the below list may be identified during the data gathering sessions. For any Option Period that is exercised the Program Manager will determine and provide a listing of identified software modifications/enhancements/error corrections, changes to the initial listing maybe done thru the course of the performance of the Option Period.

Even then, all software enhancements/modifications/error corrections identified and agreed upon by the CBP and Contractor will be logged as a Software Change Request (SCR) and assigned a unique number for tracking purposes. When an SCR has been tested and accepted by the CBP and Contractor, the SCR will be documented as closed. The ongoing status of each SCR generated will be readily available at any time during the life of the contract.

1. Providing Hand Receipt Holder and Location during Query’s @ the User & COR level plus the phone number.

2. DHS Specific Training / Users manual

3. Allow simultaneous access to DIAS COR and User Account package.

4. Add lesson to Training manual to remove incorrect short title after processing Correct/Resume transaction

5. Add option to print contents of transaction disk at the COR level

6. Automatically include key order data from the user accounts.

7. Add Correct/Resume for Key Orders

8. Add Void Transaction for Key Orders

9. Link generated Key Orders to the Incoming Transfer that fills them

10. Right-click calendar event to generate Signed Receipt for selected calendar entry in COR version

11. Auto distribution table

12. Add Signed Receipt reminders for Hand Receipts

13. Master CBP Short Title table

14. Correct ability to close a CIMA action.

15. Ability to cancel a CIMA action

16. Correct user version to be able to enter an Admin CIMA number

17. In the COR version, add a button to the reports to export the reports to an excel file

18. In the COR version, correct the Chronological History Query to include only the exact item queried.

1.4.3. Application Testing and Acceptance

NBC Consulting shall conduct testing acceptance to verify that the required functionality and User expectations have been met. The testing acceptance covers any new release of DIAS software and modifications and enhancements error corrections.

The Government does not have to accept a software release, Modifications/Enhancements/Error Corrections if it does not meet it needs or it would cause issues within the User environment.

1.4.4. New Version

Prior to releasing a new version of DIAS software, the software will undergo extensive in-house system testing to ensure all requirements are met. The Program Manager and NBC Consulting may select current COMSEC accounts to serve as beta-test sights prior to formal release to the entire COMSEC community. This will provide valuable feedback pertaining to system reliability and operability from an end-user point of view. Once the new version of software has successfully met all requirements and the Users and Training manuals have been updated to reflect all changes, the Program Manager will determine if the software/documentation is ready for formal release to the production environment and Users.

1.4.5. Errors

As programming errors are uncovered in the current DIAS software or those identified above in Section 1.4.2, the Contractor shall document the error and then take the necessary steps to correct it. Essentially, after notification by the Government, NBC Consulting shall document the error in the SCR and attempt to duplicate the error in order to determine the cause of the error. If unable to duplicate the error, NBC Consulting will request a data backup from the COMSEC Account which reported the error. Once the error has been duplicated, NBC Consulting will correct and test a patch to ensure the error has been eliminated. The patch will then be distributed to the User and the Program Manager. In most cases, the patch will be available within one business day. If the correction requires more extensive research to resolve, NBC Consulting will notify both the User and the Program Manager and provide an estimated completion date.

If an error correction requires updates to the User or Training manuals, the change will be made and new manuals will be distributed with the next software release. All patches will be included in all subsequent "New Version" releases of the software. Upon request, NBC Consulting will also provide the CBP COR with the latest patch and installation instructions prior to performing semi-annual audits.

1.4.6. Enhancements/Modifications

Prior to releasing an enhancement and /or modification, the software enhancement and/or modification will undergo extensive in-house system testing to ensure all requirements are met. Altogether, a list of software enhancements/modifications will be included on each distribution CD provided to the Government.

2.0 GENERAL SUPPORT

These tasks represent general and on-going User support of the DIAS software.

1. One (1) hands-on training classes per fiscal year.

2. Customer Briefings, as requested

The Program Manager will determine the role NBC Consulting will play in the hands-on training sessions and customer briefings, whether that be conducting the hands-on training and high-level briefings or serving as support staff to the designated instructor or briefer

3. Software Maintenance-Approximately ten (10) hours per month for on-going User support for any software issues that may arise during the period of performance of this contract.

3.0 DELIVERABLES

Deliverables shall be reports, plans, documentation, presentations, letters, verified invoices, and other work products that are directly related to the tasks performed NBC Consulting personnel under this contract.

Specific Deliverables:

a. A description of the tasks completed and projected

b. Issues/problems encountered and recommended solutions

c. Action item tracking and resolution Weekly

4.0 PERIOD OF PERFORMANCE

The period of performances are as follows:

Base Year-01/26/2016-01/25/2017 Option year one-01/26/2017-01/25/2018 (If option is exercised)

4.1 PLACE OF PERFORMANCE

Work will be performed at a combination of Government site and NBC Consulting’s site. The Government will provide working accommodations as necessary at a Government facility for any conferences/meetings/training needed in performance of this contract. NBC Consulting will perform the majority of the work at their facility. In such instances NBC Consulting’s personnel shall be reachable via phone and email.

4.2 HOURS OF OPERATION

NBC Consulting’s employees shall generally perform all work between the hours of 7:00am and 5:00pm EST, Monday through Friday (except Federal holidays). However, there may be occasions when NBC Consulting’s employees shall be required to work other than normal business hours, including weekends and holidays, to fulfill requirements under this SOW.

4.3 TRAVEL

Local Travel - The Program Manager may request NBC Consulting to travel within the Washington DC metropolitan area or within a fifty (50) mile radius, to CBP COMSEC account sites in order to gather and capture information deemed necessary in the performance of this work. Contractor will not be reimbursed for local travel.

Long Distance Travel - Travel outside of the Washington DC metropolitan area is anticipated to be needed for the training requirement. Even then, in such instances, where travel outside of the Washington DC metropolitan area is needed NBC Consulting shall obtain Government written authorization prior to traveling. Approved travel outside of the Washington DC metropolitan area will be reimbursed in accordance provisions and rates within Federal Travel Regulations (FTR). The Not-To-Exceed (NTE) ceiling for such instances where long distance travel is approved during the Base Period is $2,000.00. If an Option Period is exercised the NTE amount will remain the same unless the Government authorizes a change in the NTE ceiling.

ODC - In performance of this Contract, NBC Consulting may encounter costs associated with Other Direct Costs (ODCs). In any instances when ODC’s occur, NBC Consulting shall obtain Government written authorization prior to incurring these costs and should identify these costs in their proposal. The Not-To-Exceed (NTE) ceiling for such instances during the Base Period is $500.00. If an Option Period is exercised the NTE amount will remain the same unless the Government authorizes a change in the NTE ceiling.

4.4 SECTION 508 COMPLIANCE - In accordance with FAR 39.203(b) (3) and (c) (2) for Electronic and Information Technology; Compliance with Section 508 of the Rehabilitation Act of 1973, and its 1988 Amendments, Section 508 requires that when Federal agencies develop, procure, maintain, or use electronic and information technology, Federal employees with disabilities and members of the public with disabilities seeking information or services from a federal agency, have comparable access to and use of information as employees and members of the public who have no disabilities, unless an undue burden would be imposed on the agency. By submitting a bid or offer in response to this SOW, NBC Consulting makes an affirmative statement that the product or services to be provided are in compliance with the Electronic and Information Technology Accessibility Standards (36 CFR 1194).

Quality Assurance – NBC Consulting shall ensure overall quality of work performed. All support and related activities performed under this Contract will be planned, controlled, and documented as required by existing regulations and guidelines.

Pursuant to Section 508 of the Rehabilitation Act of 1973 (29 U.S.C. 794d) as amended by P.L. 105-220 under Title IV (Rehabilitation Act Amendments of 1998) all Electronic and Information Technology (EIT) developed, procured, maintained and/or used under this contract shall be in compliance with the “Electronic and Information Technology Accessibility Standards” set forth by the Architectural and Transportation Barriers Compliance Board (also referred to as the “Access Board”) in 36 CFR Part 1194. The complete text of Section 508 Standards can be accessed at http://www.access-board.gov/ or at http://www.section508.gov.

POINTS OF CONTACT

The points of contact for coordinating with CBP/OIT/EDMED is located in Attachment 1.

Invoice Submission

Contractor shall invoice CBP on a monthly basis for support and services rendered.

Invoices shall be submitted in hard copy (only) to:

U.S. Customs and Border Protection

Accounts Payable Invoice Team

6650 Telecom Drive, Suite 100

Indianapolis, IN 46278

Invoices shall be submitted electronically to the following individuals:

· CBP National Finance Center – cbpinvoices@dhs.gov

· EDME Budget – edmebudget@cbp.dhs.gov

· Contracting Officer Representative (COR) / Security and Technology Policy (STP) – danielle.p.hyde@cbp.dhs.gov Attachment 1 Points of Contact

U.S. Customs and Border Protection:

For coordinating actions and developing the DIAS helpdesk support services and training:

CBP Contracting Officer Danielle Hyde U.S. Customs and Border Protection

COMM (571) 468-6490

7501 Boston Blvd

Falls Church 3rd Floor

Springfield, VA 20598

Danielle.Hyde@dhs.gov

Keith Booker U.S. Customs and Border Protection Supervisor, COMSEC Central Office of Record 7501 Boston Blvd.

COMM (571) 468-6798

(Falls Church Bldg. 3rd Floor)

Springfield, VA 20598

Keith.Booker@dhs.gov Kevin Andrews 1508 WillowDale Drive NBC Consulting Maryland

COMM (301) 688-8572 21015-8521

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