2_List of Service Requirements 2107249.xlsx
XLSX spreadsheet 11 KB Posted
- Solicitation number
- RFQ-NIAID-2107249
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Other files
| File | Type | Posted |
|---|---|---|
| Vendor rep 52.204-26 OCT 2020.pdf | ||
| 3_TC_FAR PART 52.212-5 JAN 2022.docx | DOCX document | |
| 2_List of Equipment 2107249.xlsx | XLSX spreadsheet |
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Sheet1
| Required Services |
| On-site corrective services: |
| Three (3) business day priority on-site response time |
| On-site corrective maintenance (includes factory-certified parts, labor, and travel)* |
| Corrective maintenance during qualification services visit |
| Replacement of malfunctioning computers purchased from Thermo Fisher Scientific and required for operation of the instrument |
| Preventative maintenance services |
| Pre-scheduled, on-site preventive maintenance (PM) and PM parts kit (1/system/year) |
| *Additonal PM for Orbitrap Fusion Lumos ETD |
| Software and firmware updates installed during preventive maintenance and repair visits |
| Digital remote support, diagnostic, and corrective services |
| Priority remote diagnosis and repair |
| Unlimited access to remote support engineers through secure remote desktop control and augmented reality (AR) tools |
| Value-added services |
| Priority status technical support with targeted immediate phone response (M-F) |
| Semi-annual service history and site management reviews |
| Premium subscription to Unity Lab Services online knowledge bases |
| All services performed by the OEM field technicians. |
| All services required should be addressed on quote. Also include any discounts for trainings or consumbables or additional PMs that may be needed. |
| *This means ALL repairs/replacement parts of all components are covered. |
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