2.2.1-RFQ-70CMSD25Q00000016-Attachment 1 - Statement of Work.pdf

RFQ No. 70CMSD25Q00000016

Attachment 1 – Statement of Work

STATEMENT OF WORK

U.S. Department of Homeland Security (DHS) U.S. Immigration and Customs Enforcement (ICE)

Office of the Principal Legal Advisor (OPLA) Continuing Legal Education Services (CLE)

July 2025

1.0 BACKGROUND

The responsibilities of the U.S. Immigration and Customs Enforcement’s (ICE) Office of the Principal Legal Advisor (OPLA) include representing the U.S. Department of Homeland Security (DHS) in proceedings before the Immigration Courts, representing DHS in appellate proceedings before the Board of Immigration Appeals, and providing support and direction to the U.S. Department of Justice, Office of Immigration Litigation as well as to the U.S.

Attorney’s Offices nationwide. In order to support OPLA’s mission, General Attorney Series 0905 employees must maintain an active membership, in good standing, with a state bar.

All but a few U.S. jurisdictions require that attorneys successfully complete continuing legal education (CLE) coursework to remain active members in good standing with their state bar associations. The number of hours and the types of CLE coursework that must be completed each reporting period varies by jurisdiction.

As such, OPLA has a requirement to secure the services of a single web-based CLE provider for 1,500 licenses for the base year. There are provisions for expansion in the number of users which is covered in Section 4.0 of this Statement of Work (SOW). OPLA seeks to obtain the most cost-effective, complete, accurate, efficient, flexible, innovative, and productive online CLE offerings. Services shall be available to all OPLA personnel at any location within the continental United States (CONUS), Hawaii, and Puerto Rico.

2.0 SPECIFIC REQUIREMENTS/TASKS

2.1 General Provisions

2.1.1 Users shall have on-demand online course access available 24 hours per day, seven days a week, 365 days per year.

2.1.2 Users shall have unlimited usage, functionality, and services.

2.1.3 Users may participate in all courses, regardless of their reporting jurisdiction(s).

2.1.4 Users shall be able to access courses from any web-connected computer, tablet, or smartphone (Windows, Mac OS, iOS, and Android) without the need to download additional software.

2.1.5 Users shall be able to access the vendor’s online system using existing DHS equipment and telecommunications capabilities.

2.1.6 The primary access method will be via the Internet. Most users will access the Internet through a firewall. Some users will have access at work or from other locations, including their residence; others will utilize mobile devices such as smart phones or tablets.

2.1.7 Access must be Section 508 compliant.

2.1.8 Contractor shall add closed captioning to any coursework without it at the time of the award and shall automatically include closed captioning for all coursework added after the award.

2.1.9 Internet access will be using a standard browser (which will change over time). Microsoft Edge is the current primary browser, but others such as Firefox, Chrome, or Safari (on iPads) may also be in use. All browser access must use 128-bit or better encryption for all traffic, including the logon and the research session; access via a HTTPS URL may be required for an encrypted logon.

2.1.10 Courses shall be available via live and on-demand programming formats.

2.1.11 Live programming shall be offered regularly in the practice areas listed in 2.2-2.3. A minimum of 75 live webcasts shall be available every month with at least one course accredited in each of the mandatory jurisdiction, listed in 2.5, which requires live credits (e.g., Alabama, Idaho, Maine, Missouri, Montana, New Mexico, Pennsylvania, Rhode Island, Utah, West Virginia, Wisconsin).

2.1.12 Instant receipt of certificates of completion shall be available via download and email.

2.1.13 Users shall have indefinite access to certificates of completion, regardless of the reporting period.

2.1.14 Users shall have the ability to earn multi-state certificates for the same course.

2.1.15 State-specific courses shall be pre-approved for CLE credit by state licensing authorities.

2.1.16 All course materials shall be accessible online, and users shall be able to download all course materials in PDF format.

2.1.17 Users shall have the ability to take notes, make comments, and/or ask questions during live courses.

2.1.18 Users shall have the ability to take notes and make comments while viewing on-demand programs.

2.1.19 Coursework shall be searchable by jurisdiction, practice area, content provider, and learning method.

2.1.20 The Contractor shall provide OPLA with a dedicated account manager. The account manager shall maintain a user list, available upon OPLA’s request, and shall register new users and remove users upon OPLA’s request via email.

2.1.21 The Contractor shall assist users in familiarizing themselves with the product.

2.1.22 The Contractor shall provide customer assistance by phone and email during normal business hours (typically between 8:00am and 5:30pm

EST, Monday through Friday, except Federal holidays) at no additional charge to OPLA. Toll-free telephone assistance is required from CONUS, Hawaii, and Puerto Rico.

2.1.23 If permitted by a jurisdiction, the Contractor shall directly report completed courses and credit hours to appropriate state authority on users’ behalf.

2.1.24 The Contractor shall provide content from multiple content partners.

2.1.25 Users shall be able to review courses for a full year after the original date of completion.

2.1.26 The Contractor shall provide user training services to OPLA users to include, but not limited to, content and use of database, use of specialized system access software (including printing and downloading functions).

2.1.27 The Contractor shall provide users with all appropriate course material (manuals, text material, and course outlines necessary for specific courses).

2.1.28 Users shall have access to up-to-date information regarding state-specific mandatory CLE requirements, including any specialty credit requirements, and reporting requirements.

2.1.29 Users shall have the ability to track completed credits online, regardless of reporting period.

2.1.30 Up-to-date contact information shall be listed for each licensing authority to include mailing address, phone number, and email address.

2.1.31 Course content shall be regularly updated/kept current with changes in the law.

2.1.32 CLE coursework shall be available in every jurisdiction with mandatory requirements listed in 2.5.

2.1.33 The Contractor shall have a partnership with multiple

(minimum of 40) professional development providers.

2.2 Primary accredited CLE course work. Must provide a minimum total of 55 courses per primary practice areas with at least three courses accredited in each mandatory jurisdiction listed in 2.5 (except 2.5.49). The primary practice areas are:

2.2.1 Immigration Law & Naturalization Law

2.2.2 Criminal Law & Procedures

2.2.3 Ethics and Professional Responsibility

2.3 Secondary accredited CLE course work. Must provide at least one course per secondary practice areas accredited in each of the mandatory jurisdiction listed in 2.5 (except 2.5.49). The secondary practice areas are:

2.3.1 Administrative Law & Regulation

2.3.2 Administrative Practice & Procedure

2.3.3 Alternative Dispute Resolution

2.3.4 Appellate Practice

2.3.5 Artificial Intelligence Law

2.3.6 Banking & Finance Law

2.3.7 Bankruptcy & Creditors Rights

2.3.8 Biotechnology & Life Sciences

2.3.9 Business Organizations & Contracts

2.3.10 Career Development

2.3.11 Civil Procedure

2.3.12 Communications & Media Law

2.3.13 Complex Litigation

2.3.14 Constitutional Law

2.3.15 Contracts

2.3.16 Corporate & Securities

2.3.17 Criminal Enforcement & Deportation

2.3.18 Cybercrime & Computer Forensics

2.3.19 Depositions

2.3.20 Discovery & E-Discovery

2.3.21 Discrimination & Harassment

2.3.22 Education Law

2.3.23 Elder Law

2.3.24 Election, Campaign & Political Law

2.3.25 Elimination of Bias & Diversity in the Legal Profession

2.3.26 Employee Benefits & Compensation

2.3.27 Employment & Visas

2.3.28 Employment Law

2.3.29 Entertainment & the Arts

2.3.30 Environmental Law

2.3.31 Estate Planning & Probate

2.3.32 Evidence

2.3.33 Family Law

2.3.34 First Amendment

2.3.35 Government Claims & Military Law

2.3.36 Government Contracting

2.3.37 Healthcare & Pharmaceutical Law

2.3.38 Homeland Security & Terrorism

2.3.39 Information Law & Privacy

2.3.40 Information Technology Law & E-Commerce

2.3.41 Insurance Law

2.3.42 Intellectual Property Law

2.3.43 International Law & Global Trade

2.3.44 International Tax

2.3.45 Law Practice Management

2.3.46 Legal Research & Writing

2.3.47 Litigation & Appeals

2.3.48 Opening Statements & Closing Arguments

2.3.49 Organized Crime & Racketeering

2.3.50 Patient Records & Privacy

2.3.51 Personal Injury & Negligence

2.3.52 Privacy Law

2.3.53 Professional Liability

2.3.54 Real Estate Law

2.3.55 Search & Seizure Law

2.3.56 Social Security & Disability Law

2.3.57 State, Local & Municipal Law

2.3.58 Substance Abuse & Mental Illness Awareness

2.3.59 Tax Law

2.3.60 Tax-Exempt Organizations

2.3.61 Tourism & Gaming

2.3.62 Trial Skills

2.3.63 White Collar Crime

2.3.64 Wills & Trusts

2.3.65 Witness Preparation & Examination

2.4 International Association of Privacy Professionals accredited CLE course work.

For 2.5.49, must provide at least one course in each of the following secondary practice areas listed: 2.3.5, 2.3.39, and 2.3.52.

2.5 Mandatory jurisdictions. Appropriately accredited CLE coursework must be available in the following jurisdictions:

2.5.1 Alabama

2.5.2 Alaska

2.5.3 Arizona

2.5.4 Arkansas

2.5.5 Colorado

2.5.6 Connecticut

2.5.7 Delaware

2.5.8 Florida

2.5.9 Georgia

2.5.10 Guam

2.5.11 Hawaii

2.5.12 Idaho

2.5.13 Illinois

2.5.14 Indiana

2.5.15 Iowa

2.5.16 Kansas

2.5.17 Kentucky

2.5.18 Louisiana

2.5.19 Maine

2.5.20 Minnesota

2.5.21 Mississippi

2.5.22 Missouri

2.5.23 Montana

2.5.24 Nebraska

2.5.25 Nevada

2.5.26 New Hampshire

2.5.27 New Jersey

2.5.28 New Mexico

2.5.29 New York

2.5.30 North Carolina

2.5.31 North Dakota

2.5.32 Ohio

2.5.33 Oklahoma

2.5.34 Oregon

2.5.35 Pennsylvania

2.5.36 Puerto Rico

2.5.37 Rhode Island

2.5.38 South Carolina

2.5.39 Tennessee

2.5.40 Texas

2.5.41 U.S. Virgin Islands

2.5.42 Utah

2.5.43 Vermont

2.5.44 Virginia

2.5.45 Washington

2.5.46 West Virginia

2.5.47 Wisconsin

2.5.48 Wyoming

2.5.49 International Association of Privacy Professionals

Any of the following jurisdictions if during the period of performance, they (1) begin requiring CLEs or (2) remove exemptions for attorneys employed full-time by the U.S. government:

2.5.50 American Samoa

2.5.51 District of Columbia

2.5.52 California

2.5.53 Maryland

2.5.54 Massachusetts

2.5.55 Michigan

2.5.56 South Dakota

2.6 Period of Performance

The period of performance for this contract shall be one year.

2.7 Place of Performance

Access to the CLE application shall be provided to the user via their work email address provided by the Contracting Office Representative (COR).

2.8 Hours of Operation

Contractor personnel shall generally perform all work between the hours of 8:00am and 5:30pm EST, Monday through Friday (except Federal holidays). However, there may be occasions when Contractor personnel shall be required to work other than normal business hours, including weekends and holidays, to fulfill requirements under this SOW. Access to the application by licensed users shall be 24 hours a day, seven days a week.

Services will generally not be required on the following Federal holidays (or any other holidays declared by the Government); however, the Contractor may be required to provide services on these days in support of mission critical situations.

• New Year's Day - 1 January

• Martin Luther King's Birthday - Third Monday in January

• Inauguration Day - 20 January (or 21st if the 20th is a Sunday)

• Washington’s Birthday - Third Monday in February

• Memorial Day - Last Monday in May

• Juneteenth National Independence Day - 19 June

• Independence Day - 4 July

• Labor Day - First Monday in September

• Columbus Day - Second Monday in October

• Veterans Day - 11 November

• Thanksgiving Day - Fourth Thursday in November

• Christmas Day - 25 December

No work shall be performed by Contractor personnel on Government facilities on Federal holidays or other non-workdays without prior written approval of the COR.

2.9 Deliverables and Delivery Schedule

For each deliverable, the Contractor shall, at a minimum, submit one soft copy via e-mail to the Contracting Officer and the designated COR. All deliverables submitted in electronic format must contain read/write capability using applications that are compatible with DHS workstations. The Contractor shall include a signed cover letter with each deliverable.

The COR may also request up to two hard copies of each deliverable. At the end of the task order, if requested by the COR, the Contractor may be required to provide up to two CD copies of all deliverables submitted under the task order to the COR.

Table 1 - Deliverables

ITEM DELIVERABLE

/ EVENT DUE BY

DISTRIBUTION

Software Licenses

First day of the base period

COR, Contracting Officer, ICE Users

2 Draft Transition Plan Post Award conference COR, Contracting Officer

3 Final Transition Plan

Within 5 business days of Post-Award Conference COR, Contracting Officer

Draft Management Plan Post Award conference COR, Contracting Officer

Final Management Plan

Within 10 business days of Post-Award Conference COR, Contracting Officer

Monthly Report

Within 5 business days of the end of each month COR, Contracting Officer

Post-Award Conference award

N/A

Contract Kick- Off Meeting award

N/A

2.9.1 Government Acceptance Period

The COR will review deliverables prior to acceptance and provide the contractor with an e-mail that provides documented reasons for non-acceptance. If the deliverable is acceptable, the COR will send an e-mail to the Contractor notifying it that the deliverable has been accepted.

• The COR will have the right to reject or require correction of any deficiencies found in the deliverables that are contrary to the government requirement and/or the information contained in the Contractor’s accepted proposal. In the event of a rejected deliverable, the Contractor will be notified in writing by the COR of the specific reasons for rejection. The Contractor shall have an opportunity to correct the rejected deliverable and return it per delivery instructions.

• The COR will have 10 business days to review deliverables and make comments. The Contractor shall have 5 business days to make corrections and redeliver.

• The Contractor shall be responsible for timely delivery to Government personnel in the agreed upon review chain, at each stage of the review.

The Contractor shall work with personnel reviewing the deliverables to assure that the established schedule is maintained.

2.9.2 Transition Plan

The Contractor shall provide a Transition Plan that identifies those actions, plans, procedures, and schedules necessary to ensure a smooth transition to full operational status by the Contractor. The Contractor’s Draft Transition Plan shall be submitted at the Post-Award Conference. The Contractor shall submit a Final Transition Plan to the COR and Contracting Officer no later than 5 business days after the Post-Award Conference

2.9.3 Management Plan

The Contractor shall provide a Management Plan that identifies the Contractor’s short- and long-term strategies to that enables them to meet the scope of the SOW.

The Contractor’s Draft Management Plan shall be submitted at the Post-Award Conference. The Contractor shall submit the Final Management Plan to the COR and Contracting Officer not later than 10 days after the Post-Award Conference.

2.9.4 Monthly Report

The Contractor shall provide a Monthly Report which includes delivery of services and usage/completion of classes and total number of licenses in use. The Contractor shall submit the Monthly Report to the COR and Contracting Officer not later than 5 business days after the end of each month.

2.9.5 User Registration and Management

The Contractor shall provide a dedicated account specialist who is available to register and remove new users via an email with any information the Contractor needs to register or remove users.

2.1 Post Award Conference

The Contractor shall attend a Post Award Conference with the Contracting Officer no later than 5 business days after the date of award. The purpose of the Post Award Conference, which will be chaired by the Contracting Officer, is to discuss contracting objectives of this task order. The Post Award Conference will be held via teleconference. The specific address for the location of the meeting will be provided upon task order award.

2.2 Contract Kick Off Meeting

The Contractor shall attend a Contract Kick-Off meeting with the COR and members of the Program Office no later than 5 business days after the date of award. The purpose of the

Task Order Kick-Off meeting, which will be chaired by the COR, is to discuss the technical objectives of this task order. The Contract Kick-Off meeting will be held at the Government’s facility located in Washington, DC or via teleconference. The specific address for the location of the meeting will be provided upon task order award.

2.3 Contracting Officer

The Contracting Officer is the only individual who can legally commit or obligate the Government for the expenditure of public funds and authorize revisions of the terms and conditions of this task order. The Contracting Officer shall authorize any such revision in writing.

The Contracting Officer is:

Shayla Kelley DHS/ICE Office of Acquisitions Management Phone: 214-905-5305 E-mail: shayla.n.kelley@ice.dhs.gov

2.4 Contracting Officer Representative

The Contracting Officer will designate in writing a COR to assist in monitoring the work under this task order. The COR is responsible for the technical administration of the task order and technical liaison with the Contractor. The COR is not authorized to change the scope of work or specifications as stated in the task order, to make any commitments or otherwise obligate the Government or authorize any changes which affect the task order price, delivery schedule, period of performance, or other terms or conditions.

The Contracting Officer Representative is:

Mark Gonzales DHS/ICE/Office of the Principal Legal Advisor Phone: 469-836-6455 E-mail: mark.r.gonzales@ice.dhs.gov

3.0 OTHER APPLICABLE CONDITIONS

3.1 Security

Contractor access to DHS information will not be required under this SOW.

3.2 Section 508 Compliance

Pursuant to Section 508 of the Rehabilitation Act of 1973 (29 U.S.C. 794d) as amended by P.L. 105-220 under Title IV (Rehabilitation Act Amendments of 1998) all Electronic and Information Technology (EIT) developed, procured, maintained and/or used under this contract shall be in compliance with the “Electronic and

Information Technology Accessibility Standards” set forth by the Architectural and Transportation Barriers Compliance Board (also referred to as the “Access Board”) in 36 CFR Part 1194. The complete text of Section 508 Standards can be accessed at http://www.access-board.gov/ or at http://www.section508.gov.

3.3 Government Terms and Definitions

Not applicable.

3.4 Government Furnished Resources

The Government will not furnish any resources to the Contractor in support of this contract.

3.5 508 Language

For each commercially available technology product or service addressed in your response, please provide an Accessibility Conformance Report (ACR) to document how the product conforms to the Section 508 standards. The ACR should be created using the Voluntary Product Accessibility Template Version 2.0 508 (or later). The template can be found at https://www.itic.org/policy/accessibility/vpat.

3.6 EA Compliance

All solutions and services shall meet DHS Enterprise Architecture policies, standards, and procedures. Specifically, the contractor shall comply with the following HLS EA requirements:

• All developed solutions and requirements shall be compliant with the HLS

EA.

• All IT software shall be compliant with the HLS EA Technical

Reference Model (TRM) Standards and Products Profile.

• Description information for all data assets, information exchanges and data standards, whether adopted or developed, shall be submitted to the Enterprise Architecture Division (EAD) for review, approval and insertion into the DHS Data Reference Model and Mobius.

• Development of data assets, information exchanges and data standards will comply with the DHS Data Management Policy MD 103-01 and all data-related artifacts will be developed and validated according to DHS data management architectural guidelines.

• Applicability of Internet Protocol Version 6 (IPv6) to DHS-related components (networks, infrastructure, and applications) http://www.access-board.gov/ http://www.section508.gov/ https://www.itic.org/policy/accessibility/vpat specific to individual acquisitions shall be in accordance with the DHS Enterprise Architecture (per OMB Memorandum M-05-22, August 2, 2005) regardless of whether the acquisition is for modification, upgrade, or replacement. All EA-related component acquisitions shall be IPv6 compliant as defined in the U.S. Government Version 6 (USGv6) Profile (National Institute of Standards and Technology (NIST) Special Publication 500-

267) and the corresponding declarations of conformance defined in the USGv6 Test Program.

3.7 C-CSRM Language

3.7.1 Definitions

• Information and communications technology (ICT): encompasses the capture, storage, retrieval, processing, display, representation, presentation, organization, management, security, transfer, and interchange of data and information; includes all categories of ubiquitous technology used for the gathering, storing, transmitting, retrieving, or processing of information (e.g., microelectronics, printed circuit boards, computing systems, software, signal processors, mobile telephony, satellite communications, and networks).

• End-of-Support (EOS): means that an information and communications (ICT) product will no longer be supported (e.g., no patches will be developed, no security improvements will be made, and, sometimes, no troubleshooting technical assistance will be offered).

• End-of-Life (EOL): means that an information and communications technology ICT product has reached the final stage of the product life cycle in which that version of the ICT product will no longer be supported nor manufactured (e.g., no patches will be developed, no security improvements will be made, and, sometimes, no troubleshooting technical assistance will be offered).

• Product: software (software and materials) for which usability is to be specified or evaluated.

3.7.2 List of Components in ICT Products

• Contractors shall provide and maintain a list of components for each product used in performance of the contract, including through subcontracts or other arrangements. This list for each product shall provide the component manufacturer's name, address, state, and/or domain of registration, and, where applicable, the Unique Entity

Identifier (UEI) number, for all components comprising the ICT products.

• Contractors employing subcontractors shall perform due diligence to ensure that these standards are met.

• The Contractor shall notify the Government when a new contractor/subcontractor/service provider is introduced to the ICT provided on this contract, or when suppliers of components or products are changed. If a software component used in the performance of the contract is updated with a new build or release, the Contractor must update the list provided in accordance with (i) above to reflect the new version of the software. This includes software builds to integrate an updated component or dependency.

• For software products, the Contractor shall provide all OEM software updates, and patches to correct defects, for the life of the product [i.e., until the "End of Life" (EoL) or "End of Support" (EoS)]. Software updates and patches shall be made available to the government for all products procured under this Contract and replaced when End of Support (EoS) is reached.

3.7.3 Supply Chain Transport

• The Contractor shall use formal and accountable transit, storage, and delivery procedures (i.e., the possession of the end-use product to be delivered is documented at all times from initial shipping point to final destination, and every transfer of the product from one custodian to another is fully documented and accountable) for all information and communication technology (ICT) shipments to fulfill this contract.

• The Contractor shall maintain all records pertaining to the transit, storage, and delivery of ICT deliverables under this contract through at least 6 months after acceptance and make available for inspection upon request of the Government.

• The Contractor shall make use of tamper-proof or tamper-evident packaging for all shipments.

• The Contractor shall provide a packing slip for each container or package with the information identifying the contract or order number, a description of the hardware/software enclosed (Manufacturer name, model number, serial number), and the customer point of contact.

• The Contractor shall provide a shipping notification to the intended government recipient; with a copy transmitted to the Contracting Officer, or other designated representative. This shipping notification shall be provided electronically and identify the contract or order number, a description of the hardware/software being shipped (manufacturer name, model number, serial number), initial shipper, shipping date and identifying (tracking) number.

3.7.4 Foreign Equities

The Contractor shall immediately notify the Contracting Officer and COR regarding any changes to corporate ownership or control from contract award through final delivery or the end of the period of performance.

3.8 Section508 Requirements

3.8.1 Section 508 Requirements

Section 508 of the Rehabilitation Act (classified to 29 U.S.C. § 794d) requires that when Federal agencies develop, procure, maintain, or use information and communications technology (ICT), it shall be accessible to people with disabilities. Federal employees and members of the public with disabilities must be afforded access to and use of information and data comparable to that of Federal employees and members of the public without disabilities.

All products, platforms and services delivered as part of this work statement that, by definition, are deemed ICT shall conform to the revised regulatory implementation of Section 508 Standards, which are located at 36 C.F.R. § 1194.1 & Appendixes A, C & D, and available at https://www.ecfr.gov/cgi-bin/text-idx?SID=e1c6735e25593339a9db63534259d8ec&mc=true&node=pt36.3.1194&r gn=div5. In the revised regulation, ICT replaced the term electronic and information technology (EIT) used in the original 508 standards. ICT includes IT and other equipment.

Exceptions for this work statement have been determined by DHS and only the exceptions described herein may be applied. Any request for additional exceptions shall be sent to the Contracting Officer and a determination will be made according to DHS Directive 139-05, Office of Accessible Systems and Technology, dated November 12, 2018 and DHS Instruction 139-05-001, Managing the Accessible Systems and Technology Program, dated November 20, 2018, or any successor publication.

3.8.2 Section 508 Requirements for Technology Products

Section 508 applicability to Information and Communications Technology (ICT):

Continuing Legal Education Courses

Applicable Exception: N/A Authorization #: N/A Applicable Functional Performance Criteria: Does not apply.

Applicable 508 requirements for electronic content features and components (including but not limited to Electronic documents; Electronic training materials;

Multimedia (video/audio)): All requirements in E205 apply, including all WCAG

2.0 Level A and AA Success Criteria apply as specified in E205

Applicable 508 requirements for software features and components: Does not apply. Applicable 508 requirements for hardware features and components: Does not apply.

Applicable 508 requirements for support services and documentation: All requirements in Chapter 6 apply.

3.8.3 Section 508 Deliverables

Section 508 Accessibility Conformance Reports: For each ICT item offered through this contract (including commercially available products, and solutions consisting of ICT that are developed or modified pursuant to this contract), the Offeror shall provide an Accessibility

Conformance Report (ACR) to document conformance claims against the applicable Section 508 standards. The ACR shall be based on the Voluntary Product Accessibility Template Version

2.0 508 (or successor versions). The template can be found at https://www.itic.org/policy/accessibility/vpat. Each ACR shall be completed by following all of the instructions provided in the template, including an explanation of the validation method used as a basis for the conformance claims in the report.

4.0 OPTIONAL EXPANSION CONTRACT LINE-ITEM NUMBERS (CLINs)

4.1 OPLA expects the need to increase the number of users throughout the life of the contract. Due to this forecasted increase in users, there will be expansion or surge CLINs established to be used if needed. Option CLINs will be established for the Base and all Option Periods. The number of additional users in the Base Year could increase by an additional 1,800 users. The number of additional users for Option Periods 1 – 4 could increase by 100 additional users per year. The Contracting Officer Representative (COR) will notify the Contractor in advance if the surge CLINs are used and the exact number of additional users that will be added if it is used.