2_2_1_70SBUR22Q00000242_20220912.pdf

U.S. Citizenship & Immigration Services (USCIS)

Office of Equal Opportunity & Inclusion (OEOI)

Communication Access Real-time Translation

(CART) Services

For The Refugee, Asylum and International

Operations (RAIO) Directorate

Request for Quote: 70SBUR22Q00000242

(1) ACTION CODE: N/A

(2) DATE: 12 Months from Award Date, then 2 additional 12-month option periods. See PART II – ATTACHMENT B – PERFORMANCE WORK STATEMENT (PWS) for more information

(3) YEAR: This is a Fiscal Year (FY) 2022 Requirement.

(4) CONTRACTING OFFICE ZIP CODE: 05403

(5) PRODUCT OR SERVICE (PSC) CODE: R608 – Support-Administrative: Translation And Interpreting Services (Including Sign Language)

(6) CONTRACTING OFFICE ADDRESS: 70 Kimball Avenue South Burlington, VT 05403

(7) SUBJECT: Communication Access Real-time Translation (CART) Services for the Refugee, Asylum & International Operations (RAIO) Directorate.

(8) PROPOSED SOLICITATION NUMBER:70SBUR22Q00000242

(9) CLOSING RESPONSE DATE: 09/15/2022 @ 1:00PM Eastern Time (ET)

(10) CONTRACT POINT OR CONTRACTING OFFICER:

PRIMARY:

Kristyn Holsopple Contract Specialist USCIS, Office of Contracting Kristyn.Holsopple@uscis.dhs.gov | (802) 872-4539

SECONDARY:

Joshua S. Riley Contracting Officer USCIS, Office of Contracting Joshua.S.Riley@uscis.dhs.gov | (802) 872-4680

(11) CONTRACT AWARD AND SOLICITATION NUMBER:

AWARD NUMBER: N/A

SOLICITATION NUMBER: 70SBUR22Q00000242

(12) CONTRACT AWARD DOLLAR AMOUNT: N/A

(13) LINE-ITEM NUMBER: See (v) below.

(14) CONTRACT AWARD DATE: N/A

(15) CONTRACTOR: N/A

(16) DESCRIPTION:

i. This is a combined synopsis/solicitation for commercial items/services prepared in accordance with the format in subpart 12.6, as supplemented with additional information included in this notice. This announcement constitutes the only solicitation;

quotes are being requested and a written solicitation will not be issued.

ii. Solicitation number 70SBUR22Q00000242 is issued as a Request for Quote (RFQ).

iii. The solicitation document and incorporated provisions and clauses are those in effect through Federal Acquisition Circular 2022-07.

iv. This solicitation is an open market, competitive Full & Open requirement and the associated NAICS code is 541930, Translation and Interpretation Services, which has a small business size standard of $20.00 million. The associated PSC Code is R608 – Support-Administrative: Translation And Interpreting Services (Including Sign Language).

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mailto:Kristyn.Holsopple@uscis.dhs.gov mailto:Joshua.S.Riley@uscis.dhs.gov

v. See PART II – ATTACHMENT A – Price Schedule – PRICING spreadsheet for a list of line-item number(s) and items, quantities, and units of measure. Quoter shall fill this attachment out and submit it with its quote.

vi. U.S. Citizenship and Immigration Services (USCIS) provides a requirement for Communication Access Real-time Translation (CART) Services for an employee in the Refugee, Asylum and International Operations (RAIO) Directorate. See the attachment for a performance work statement for the services to be acquired and all other details.

vii. Please see PART II – ATTACHMENT B – PERFORMANCE WORK STATEMENT for more information. Delivery and acceptance of deliverables shall be in accordance with the PWS.

viii. The FAR provision 52.212-1, Instructions to Offerors—Commercial, applies to this acquisition as does the addendum to the provision as shown below.

ix. The FAR provision 52.212-2 applies to this acquisition with the evaluation factors consisting of price and technical acceptability. The award decision shall be based off the lowest price technically acceptable source selection process.

x. Quoters shall include a completed copy of the FAR provision(s) –

1. 52.212-3, Offeror Representations and Certifications—Commercial Items (if not currently registered in System for Award Management (SAM));

2. 52.204-24, Representation Regarding Certain Telecommunications and Video Surveillance Services or Equipment;

3. 52.204-26, Covered Telecommunications Equipment or Services—Representation;

4. 52.209-2, Prohibition on Contracting with Inverted Domestic Corporations—Representation;

5. 52.209-5, Certification Regarding Responsibility Matters;

6. 52.209-11, Representation by Corporations Regarding Delinquent Tax Liability or a Felony Conviction under any Federal Law, with its quote.;

7. 52.212-4, Contract Terms And Conditions—Commercial Products And Commercial Services—Alternate I

8. 52.222-22, Previous Contracts And Compliance Reports; and

9. 52.222-25, Affirmative Action Compliance

xi. The FAR clause 52.212-4 Alt I, Contract Terms and Conditions Commercial Items, applies to this acquisition.

xii. The FAR clause 52.212-5, Contract Terms and Conditions Required to Implement Statutes or Executive Orders— Commercial Items, applies to this acquisition. Additional FAR clauses cited in this clause are applicable to the acquisition and can be found attached. Additional contract requirements or terms and conditions necessary for this acquisition and consistent with customary commercial practices shall be found in the contract clauses attached.

xiii. There are no additional contract requirement(s) or terms and conditions (such as contract financing arrangements or warranty requirements) necessary for this acquisition.

xiv. No Defense Priorities and Allocations System rating will be assigned to this solicitation or resulting contract.

xv. Please see section 9 above for the date and time quotes are due.

xvi. To be considered for award, please provide a complete quote as a part of your submission by email to the points of contact shown in section 10 above.

(17) PLACE OF CONTRACT PERFORMANCE:

See PART II – ATTACHMENT B – Performance Work Statement for the place(s) of contract performance.

(18) SET-ASIDE STATUS: This acquisition is Unrestricted/Full & Open.

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70SBUR22Q00000242

TABLE OF CONTENTS

PART II – DOCUMENTS, EXHIBITS & ATTACHMENTS

ATTACHMENT A – PRICE SCHEDULE – [PRICING]

ATTACHMENT B – PERFORMANCE WORK STATEMENT (PWS)

ATTACHMENT C – SCA WAGE DETERMINATIONS - RAIO

ATTACHMENT D – DEPARTMENT OF DEFENSE CONTRACT SECURITY CLASSIFICATION SPECIFICATION

PART III – PURCHASE ORDER CLAUSES

ATTACHMENT E – SECURITY REQUIREMENTS | SECURITY REQUIREMENT 2TS

ATTACHMENT F – SAFEGUARDING OF SENSITIVE INFORMATION

ATTACHMENT G – INFORMATION TECHNOLOGY SECURITY & PRIVACY TRAINING

PART IV – SOLICITATION PROVISIONS, INSTRUCTIONS & EVALUATIONS

ATTACHMENT H – TECHNICAL CAPABILITY CHECKLIST

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PART II – DOCUMENTS, EXHIBITS & ATTACHMENTS

ATTACHMENT A – PRICE SCHEDULE – PRICING

Price Quotes shall be submitted using the attached Excel Spreadsheet – PART II – ATTACHMENT A – SCHEDULE OF SERVICES

– PRICING.

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Department of Homeland Security (DHS) U.S. Citizenship and Immigration Services (USCIS)

Office of Equal Opportunity & Inclusion (OEOI) Refugee, Asylum, & International Operations (RAIO)

PART II – ATTACHMENT B – PERFORMANCE WORK STATEMENT (PWS)

1. TITLE OF PROJECT:

Communication Access Real-Time Translation (CART) support services for the USCIS RAIO Directorate.

2. BACKGROUND:

USCIS is the agency under DHS that is responsible for providing immigration benefits through a variety of USCIS offices located through the United States and international locations. The OEOI develops and delivers quality programs and services to ensure equal employment opportunity, promote and sustain a diverse workforce, and foster workplace accessibility and inclusion through the utilization of data-driven, strategic, and collaborative approaches.

USCIS’s mission is to uphold America’s promise as a nation of welcome and possibility with fairness, integrity, and respect for all we serve. OEOI supports the USCIS mission by:

Maintaining an efficient, fair, and impartial EEO complaint resolution process;

Promoting inclusion and diversity at all levels of the organization through workforce analysis and barrier elimination/mitigation; and

Providing an effective disability accommodation program to ensure that individuals with disabilities receive full access to equal employment opportunity.

The RAIO Directorate has a Fraud Detection & National Security (FDNS) employee in its program that is deaf and requires use of real-time captioning and translation services for formal and informal meetings, which occur at the Unclassified, Classified National Security Information at the Confidential (C), Secret (S), Top Secret (TS)and Sensitive Compartmentalized Information (SCI) national security levels. The contractor shall provide CART reporting services to the deaf employee for all oral communication needs, thereby allowing the employee to fully participate in work-related activities.

3. SCOPE OF WORK:

The contractor shall perform CART services to USCIS Federal employee(s) during formal and informal meetings, classroom and virtual trainings, seminars, conferences, conference calls, and other events as required, which may be physically on-site, remote, or virtual. The USCIS deaf employee(s) full participation is required in interactive conversations with other employees, as well as the employee(s) delivery of oral presentations to their colleagues and agency leadership, which will occur during these meetings.

During these events, the contractor CART reporter must rapidly transcribe obscure and complex terminology to the employee who attends unclassified or classified meetings where For Official Use Only (FOUO), Secret (S), Confidential and/or TS/SCI will be communicated. For unclassified events, the contractor’s employee will need to perform CART reporting services and provide their own laptop and transcription equipment.

During classified meetings, the CART reporter must use the authorized/accredited Government Furnished Equipment (GFE) instead of their own transcription equipment.

4. OBJECTIVE:

The contractor shall provide onsite and virtual CART captioning services on a reoccurring and as-needed basis for hard of hearing or deaf employee(s) at the RAIO. These services may be used during onsite or virtual team meetings, town halls, and facility presentations, or other events as required. It is possible for some events to take place after normal business hours and on weekends. Scheduled meetings, trainings, and town halls are crucial for the USCIS employees to attend, and it is imperative that CART services are received; if a scheduled CART reporter cannot meet the required timeframes, a qualified replacement CART reporter shall be made available.

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5. APPLICABLE DOCUMENTS:

Title I of the Americans with Disabilities Act of 1990 (ADA), the ADA Amendments Act of 2008, Section 501 of 1973, and The Genetic Information Nondiscrimination Act of 2008 (GINA), all which can be located at the following website:

http://www.eeoc.gov/.

6. SPECIFIC TASKS/REQUIREMENTS:

The contractor shall provide services in accordance with these requirements:

a) The contractor shall provide classified and unclassified CART reporting services. Classified services will be at any of the three (3) levels of security classification Confidential, Secret, and Top Secret/SCI. Services will be performed during formal and informal meetings, classroom and virtually based trainings, seminars, conferences, conference calls, and other events as required to facilitate the employee’s full participation and involvement in conversation and communication. Classified information will not be accessed virtually.

b) In-person CART services are needed on a regular and ad-hoc basis for the following schedule:

Services will typically be requested on Tuesdays and Thursdays from 9:00am - 12:00pm and 1:00pm – 4:00pm ET.

(generally fourteen (14) hours a week or 728 hours a year)

If hours exceed 728 hours per Period of Performance (POP) for RAIO, an unfunded optional increase Contract Line Item Number (CLIN) will be exercised for an additional 208 hours per POP in accordance with Federal Acquisition Regulation (FAR) 52.217-7. This CLIN will be on an ad-hoc/as needed basis, generally sixteen (16) hours per month or 208 hours per POP.

If the time for the regularly scheduled meetings needs to be changed, the Government will notify the contractor five (5) business days in advance without incurring added fees.

c) Virtual services may not be provided in-lieu of requested in-person services unless approved in advance by the Contracting Officer’s Representative (COR) and on-site Points of Contact (POC). Virtual services in-lieu of in-person services may be requested by USCIS at its discretion.

d) Virtual services will be provided via approved USCIS virtual conferencing software. USCIS will provide publicly accessible links for the contractor to connect to USCIS-hosted meetings. The contractor will be required to have ability to connect to USCIS-hosted meetings. Meetings will be joinable through browser-based or free downloadable applications (e.g., Microsoft Teams, WebEx, Adobe Connect, or other USCIS-approved software).

e) CART services may be required on an ad-hoc/as-needed basis to provide live or recorded captioning service for presentations, ceremonies, webinar conference/training, announcements, or other events. Most events are 60 minutes long and some may exceed 60 minutes.

Captioning of live and recorded videos is required to ensure compliance with Section 508 of the Rehabilitation Act of 1973. Content may be accessed by a wide audience within USCIS.

Captioning of video must be completed within ten (10) business days.

Due to the sensitivity of content, captioning service may be required to be performed on-site at the USCIS facility.

Virtual captioning may be requested at the sole discretion of USCIS.

If required on-site, upon arrival at the USCIS facility, the on-site POC shall brief the interpreter of the required captioning need. The interpreter will be provided with a standalone laptop that is not connected to the USCIS network. The laptop is preloaded with the video needing captioning. The interpreter shall return the laptop to the on-site POC before leaving the site.

The contractor shall rapidly transcribe all spoken word into text, by and for deaf employee(s), to ensure the effective communication and completion of assignments, which may include highly technical terminology.

Requests for transcription services may be made within twenty-four (24) hours’ notice. Services shall be requested in blocks of two (2) hour minimums. The contractor shall confirm the availability of CART reporter services within one (1) hour of the initial request.

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https://www.ada.gov/ada_title_I.htm#:%7E:text=Title%20I%20of%20the%20Americans,compensation%2C%20job%20training%2C%20and%20other http://www.eeoc.gov/laws/statutes/rehab.cfm http://www.eeoc.gov/laws/statutes/gina.cfm http://www.eeoc.gov/

If a written transcript of a meeting is needed, the employee receiving the services may ask the contractor to provide a draft/unedited text transcript. The USCIS deaf employee(s) may ask for a copy of the draft transcript at any time prior to the contractor leaving the facility, including before, during, or after a meeting. If a draft transcript is requested before, during, or directly after a meeting, the contractor shall provide the draft transcript to the employee no later than fifteen (15) minutes after the conclusion of the meeting. The draft transcript will be for the employee’s use and will not be shared beyond the business needs of the agency. It is understood that the transcript will be unedited and in draft form and, as such, the transcript may include errors and/or typos.

When the assigned CART reporter is unable to provide the scheduled services due to unforeseen circumstances, the contractor shall notify USCIS at least three (3) hours prior to the expected arrival time.

For remote captioning services for unclassified meetings, the contractor shall log into the assigned connection platform (e.g. Skype, WebEx, Adobe Connect, VTC, Microsoft Teams, or conference call, etc.) prior to the start of the meeting to allow for adequate time to confirm an effective audio connection, which is standard procedure. The contractor must provide the captioning link two (2) hours in advance, and, for back-to-back meetings, be prepared to have multiple links as needed. If there are technical difficulties preventing services, this must be identified prior to the start of the session and the reporter must notify the USCIS employee, the COR and the contractor with sufficient time to identify a back-up CART reporter for the meeting.

For on-site captioning services, the CART reporter(s) must report to the assigned physical location within the facility prior to the scheduled service time to allow adequate time to be processed through federal building security, to be escorted to the meeting room, and to setup equipment and test connections so that transcription can begin at the scheduled start time of the meeting or training session, which is standard procedure. If there are technical difficulties preventing services, this must be identified prior to the start of the session and the reporter must notify the USCIS employee, the COR and the contractor with sufficient time to try to identify a back-up CART reporter for the meeting.

If an event is cancelled or ends early, on the date of the scheduled service, the contractor employee shall remain available for the deaf employee for the remainder of the scheduled time. The contractor employee may be given another appropriate assignment, if needed, by the COR.

Any information made available to the contractor by the Government shall be marked FOUO and used exclusively for the purpose of carrying out the provisions of this contract. Information shall not be divulged or made known in any manner to any persons except as may be necessary in the performance of the contract. In performance of this contract, the contractor assumes responsibility for protection of the confidentiality of Government records.

The contractor shall have one (1) to two (2) back up CART reporters cleared at each of the three (3) security levels and ensure 90% of staff are on-board in the event the assigned reporter is not able to fill a request.

f) Requests for services made with less than five (5) business days’ notice may be subject to late notice fees.

g) Any cancelation less than forty-eight (48) hours from the start of the requested service will result in a cancellation fee owed to the contractor.

h) Requests for transcription services may be made within twenty-four (24) hours’ notice. Ad-hoc services shall be requested in two (2) hour increments for the base request and then thirty (30) minute increments thereafter.

i) A working lunch will be payable when verified by the USCIS employee as well as the Contractor employee. A working lunch is defined as the USCIS employee using interpreter services during their 30-minute lunch break, verified by USCIS supervisors or management that the interpretation services were required, and to the benefit of the Government.

j) The contractor is required to notify the Government in writing when 85% of each Contract Line-Item Number (CLIN) has been expended. Any work hours worked by the contractor above the ceiling value of the award shall not be reimbursed by the Government.

k) The contractor is required to submit a report for requests made and requests fulfilled no later than the seventh (7th) day following the end of each month.

l) The contractor may be required to submit a report of the interpreters assigned for services the following week.

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m) No contract employee is authorized to perform work at a Government site without a Government employee being present.

n) Should a contractor badge provided by the Government be lost, damaged, or destroyed, the contractor shall notify the COR or local office POC immediately upon discovery of the loss so that the badge can be replaced by the Government.

Identification (ID) badges are to be worn, conspicuously, at all times while contract employees are on site at USCIS facilities.

o) In the event the contractor terminates contract employees assigned to this contract, or a contract employees resign, the contractor is obligated to inform the COR, in writing, within one (1) business day of the termination/resignation.

p) Services will not be required on most federal holidays.

q) Any documentation developed during performance is property of the USCIS. All documentation must be removed from non-Government equipment and computer equipment will be scrubbed of all data from the meetings. Government information shall be purged from any non-Government furnished equipment prior to contractor employees leaving the Government facility from the scheduled event. No Government information shall be retained nor leave the building or stored on contractor equipment.

r) Upon arrival, new CART reporters shall briefly meet with the USCIS supervisory staff to discuss appropriate actions within the work environment and background information pertaining to the deaf USCIS employee. Information shall be provided to interpreters with the intent to better meet the needs, style, and job duties of the deaf employee.

s) Required trainings are not billable to the Government.

t) The contractor shall respond to administrative requests and inquiries from the Government within a reasonable or requested amount of time

7. CONTRACTOR PERSONNEL & QUALIFICATIONS:

The contractor shall provide qualified personnel to perform all requirements specified in this Performance Work Statement (PWS). An adequate number of cleared and qualified personnel shall be readily available to ensure continuity of services.

All personnel working on this order shall possess the necessary security clearance as addressed in the Security Requirements section of this order. The contractor shall be timely and responsive during the performance of work.

Contractor personnel shall be courteous, respectful, responsible, and professional at all times.

All interpreters and professionals providing CART services, whether primary or additional, must meet all of the qualifications listed below and must be approved through the Entrance on Duty (EOD) process for this Purchase Order prior to the individual performing services.

a) Be 18 years old or older;

b) Hold a high school diploma or equivalent;

c) Be a U.S. citizen or foreign national who has been lawfully admitted for permanent residence; however, if the contractor will access the DHS network or intranet, they must be a U.S. citizen

d) Have at least three (3) years’ work experience with individuals who are deaf or hard of hearing in a professional setting

e) Qualified/certified members in good standing of National Court Reporters Association (NCRA) or equivalent

f) Must have one (1) of the following certifications from NCRA or equivalent:

1. CRR – Certified Realtime Reporter;

2. CCP – Certified CART Reporter; or

3. CBC – Certified Broadcast Captioner.

g) Be able to interpret and transcribe technical terminology, laws, regulations, concepts, practices, legal terminology, and other information pertaining to criminal investigations, forensic services, treasury obligation, and personnel and payroll operations. This includes a working knowledge of acronyms used by DHS and its components.

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h) Must possess knowledge of Deaf and Hard of Hearing Community and Deaf Culture.

i) Have a high degree of accuracy and understanding of complex/technical subject matter.

j) If being considered for CLASSIFIED work, the reporter must be able to obtain a Personnel Security Clearance (PCL) granted by the Department of Defense, Defense Security Service at the TS /SCI level.

If being considered for work involving Classified National Security Information (NSI) or at the SCI level, the reporter must be able to obtain a personnel Security Clearance (PSC) granted by the Department of Defense, Defense Security Service at the TS/SCI level.

k) If being considered for CLASSIFIED work, the reporter must be able to obtain a TS/SCI level access granted by the USCIS Office of Security & Integrity, then read-in meet on-site with a USCIS Office of Security and Integrity POC in Washington, DC to be advised of their responsibilities as a CLASSIFIED clearance holder.

If being considered for work involving CLASSIFIED at the SCI level, the reporter must be able to obtain a TS/SCI level access granted by the USCIS Office of Security and Interity, then read-in meet on-site with USCIS OSI POC in Washington, DC to be advised of their responsibilities as a CLASSIFIED clearance holder.

l) If being considered for CLASSIFIED SECRET work, reporters must have the skills and experience necessary to use a USCIS-provided laptop, transcriber (Stentura 8000) and corresponding software (Case CATalyst and/or Eclipse) effectively for any secret level sessions.

If being considered for work involving CLASSIFIED NSI at the CONFIDENTIAL, SECRET, or TOP SECRET level, reporters must have the skills and experience necessary to use a USCIS-provided laptop, transcriber (Stentura 8000) and corresponding software (Case CATalyst and/or Eclipse) effectively for any secret level sessions.

m) If being considered for CLASSIFIED TOP SECRET or TS/SCI level work, reporters must have the skills and experience necessary to use a USCIS-provided laptop, transcriber (Stentura 8000) and corresponding software (Case CATalyst and/or Eclipse) effectively for any TS/SCI level sessions.

If being considered for work involving CLASSIFIED at the SCI level, reporters must have the skills and experience necessary to use a USCIS-provided laptop, transcriber (Stentura 8000) and corresponding software (Case CATalyst and/or Eclipse) effectively for any SCI level sessions.

n) CART reporters must be courteous and prompt.

8. GOVERNMENT FURNISHED EQUIPMENT (GFE):

All Government property provided under this order is incidental to the place of performance. When this order requires contractor personnel to be located at a Government site or installation, the property used by the contractor within the location, the Government remains accountable for the equipment.

8.1 GOVERNMENT FURNISHED EQUIPMENT FOR CLASSIFIED WORK:

a) The Government will provide the computer laptop and transcriber equipment when necessary for the contractor to transcribe during classified meetings up to and including the SCI level.

b) No equipment, whether Government-furnished or not, can be connected to USCIS networks.

c) No outside device, such as external USB drive or other media, can be connected to Government-furnished equipment and programs.

d) All documentation or transcripts developed during the course of performance, including digital memory, shall remain within the DHS office after each work session and then be purged.

e) Under no circumstances will any documentation or transcript developed during the course of performance, including digital memory, be stored on non-Government furnished equipment. The contractor shall not remove such materials from the Government facility/meeting where the service was performed.

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8.2 GOVERNMENT FURNISHED EQUIPMENT FOR CONFIDENTIAL AND SECRET WORK:

a) An appropriately accredited stand-alone computer laptop, transcriber equipment (Stentura 8000) and software (Case CATalyst and Eclipse) shall be furnished by the Government for use on-site for all sessions that are classified for Secret level access.

b) GFE (secured laptop, Case CATalyst and Eclipse Software and Stentura 8000) may only be accessed and used by a CART reporter holding a Secret Level security clearance or higher.

c) Outside external devices, removable media, software program or information cannot be loaded onto Government-furnished equipment.

d) USCIS will store all GFE for Secret Level transcription (laptop, software, transcriber, memory, media, hard drive, etc.), when not being used, in a safe approved for the storage of Secret Level equipment in a secure room. Only an authorized and briefed courier with a courier card and Secret Level clearance or higher shall be able to transport, handle and control this equipment. The deaf employee(s) shall be responsible for the transport and securing of equipment when required.

e) Contractor furnished equipment shall not be allowed for use during classified work sessions. The contractor shall not use their own laptop or transcriber equipment and software for any Classified (Confidential, Secret or SCI levels) work.

8.3 GOVERNMENT FURNISHED EQUIPMENT FOR CLASSIFIED TOP SECRET WORK:

a) An appropriately accredited stand-alone computer laptop, transcriber equipment (Stentura 8000) and software (Case CATalyst and Eclipse) shall be furnished by the Government for use on-site for all sessions that are classified (Top Secret/Sensitive Compartmentalized Information access).

b) Government-furnished equipment (secured laptop, Case CATalyst, Eclipse and Stentura 8000) may only be accessed and used by a CART reporter holding a Top Secret/Sensitive Compartmentalized Information level security clearance.

c) Outside external devices, removable media, software program or information cannot be loaded onto Government-furnished equipment.

d) USCIS will store all Government-furnished equipment for Top Secret or SCI level transcription (laptop, software, transcriber, memory, media, hard drive, etc.), when not being used, in a safe approved for the storage of Top Secret-level equipment in a secure room. Only an authorized and briefed courier with a courier card and TS/SCI level clearance shall be able to transport, handle and control this equipment. The hearing-impaired employee(s) shall be responsible for the transport and securing of equipment when required.

e) Contractor-furnished equipment is not allowed for classified work sessions. The contractor shall not use their own laptop or transcriber equipment and software for any Classified work.

8.4 GOVERNMENT FURNISHED EQUIPMENT FOR UNCLASSIFIED WORK:

a) As it pertains to in-person captioning, the contractor will be assigned to a stationary desktop for any work requested that is unclassified. Regarding remote captioning services, the contractor shall provide their own laptop with transcriber software and transcriber equipment for any work requested that is unclassified.

b) The contractor shall submit all data, including documentation or transcripts, collected during the meetings, if any, to the COR, the Government Program Manager (PM), and the employee(s), using methods that are USCIS-approved. The contractor will use software that is in compliance with USCIS policies for the removal of all data related to unclassified meetings.

c) The contractor shall ensure that all employees with access to USCIS information collected are in compliance with:

GFE/Government Furnished Information (GFI) regulations;

DHS and USCIS Homeland Security Acquisition Regulation (HSAR) policies and procedures;

National Institute of Standards (NIST) Special Procedures related to computer security;

National Institute of Standards Special Procedures related to computer security; and

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Federal Information Security Management Act (FISMA) compliance.

USCIS Operations Security (OPSEC) guidelines and policy.

d) The contractor shall ensure that all employees adhere to DHS and USCIS regulatory requirements when handling and disseminating Sensitive but Unclassified (SBU) information and systems.

9. CONTRACT STATUS MEETINGS:

The contractor shall meet with the COR and the PM on an as-needed basis to review and discuss:

Compliance with schedule and deliverables; and

Issues that could positively or negatively impact the schedule or deliverables.

The Contracting Officer (CO) may participate in these contract status meetings as needed. Representatives from supported offices may be invited to participate in these meetings as well.

10. POST AWARD CONFERENCE:

A post award conference may be requested by the contractor, CO, or the COR. The purpose of the post award conference, which will be chaired by the CO, is to discuss objectives of this order. A date and time will be mutually agreed upon between all parties.

11. STAFFING PLAN:

The staffing plan includes, but is not limited to, the processes of:

Hiring initial staff;

Rapid creation and submittal of security clearance packages.

Training additional staff;

Executing a staffing plan for retention of existing staff; and

The contractor must, at all times, maintain an adequate workforce of 90% on-board at each security clearance level for the uninterrupted performance of all tasks defined herein. The contractor shall keep in mind that the stability and continuity of the workforce are essential.

The contractor shall implement the staffing plan no later than seven (7) business days after contract award.

12. DELIVERABLES:

The contractor shall provide all deliverables to the COR and the CO, as specified in the Performance Work Statement, for review and acceptance.

The contractor shall provide the deliverables in electronic format to the maximum extent possible.

All documentation developed by the contractor shall become the property of the Government and shall not contain proprietary markings.

The deliverables agreed upon must be submitted to the CO and COR the following business day for review and acceptance.

The Government will have fifteen (15) business days to review and provide comments to the contractor prior to acceptance of all deliverables.

The contractor must then respond as described above within fourteen (14) calendar days after receipt of Government comments.

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DELIVERABLE DUE DATE REFERENCE

Report For Requests Made & Fulfilled

No Later Than The 7th Day Following the End of Each Month Section 6.0

Staffing Plan No Later Than Seven

(7) Business Days After Contract Award

Section 11.0

Schedule Report Week Prior to Scheduled Services Section 6.0

13. TRAVEL:

Contractor personnel shall not be reimbursed for local travel, which is defined as within a fifty (50) mile radius from the primary place of performance. Travel outside of this radius is not anticipated.

14. USCIS PERSONNEL CORE VALUES

Per USCIS’ core values, USCIS personnel will always strive for the highest level of integrity in our dealings with external stakeholders, our fellow employees, and the citizens of the United States of America. The contractor should report any identified actions that could be misconduct (per MD 256-005.1). Types of conduct issues that may be reported through the supervisory chain and to the COR include:

Rude behavior such as profanity in the workplace

Insubordination or deliberate failure to comply with instructions or orders

Any and all forms of harassment and discrimination

Once the COR has been notified of the behavior, they will submit the report to the employee’s supervisor who will investigate and consult with their servicing Labor and Employee Relations Specialist to address employee performance and/or conduct issues.

15. PLACE OF PERFORMANCE:

On-site services, when requested, will be performed at the primary place of performance and other government locations as needed, within fifty (50) miles of the primary place of performance:

USCIS HQ

5900 Capital Gateway Drive Camp Springs, MD 20588

16. PERIOD OF PERFORMANCE (POP):

The Period of Performance will begin at the time of award. The awardee shall begin drafting the Staffing Plan deliverable, which is due within 7 days after award. Until the contractor has individual(s) with an approved suitability determination from the USCIS Office of Security and Integrity and the individual begins work, the awardee shall not bill to CLIN 0002.

Base POP: 12 Months – [12 Months From Date Of Award]

Optional Period I POP: 12 Months – [To Be Established At Time Of Award]

Optional Period II POP: 12 Months – [To Be Established At Time Of Award]

Total Potential POP: 36 Months – [To Be Established At Time Of Award]

17. HOURS OF OPERATION:

Normal duty hours are within 7:00am to 7:00pm local time, Monday through Friday, excluding Government holidays. The contractor may be required to work within these hours of operation outside the regular and recurring schedule on an as-needed, ad-hoc basis.

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18. FEDERAL HOLIDAYS:

A current list of federal holidays is located at the following website:

http://www.opm.gov/Operating_Status_Schedules/fedhol/2011.asp

Also included are days specifically declared by an Executive Order from the President of the United States of America as a national holiday.

19. OTHER UNIQUE REQUIREMENTS:

19.1 GOVERNMENT QUALITY ASSURANCE:

The COR will inspect contractor performance for compliance with the PWS and Performance Requirements Summary (PRS) requirements throughout the Purchase Order period of performance. The Government intends to monitor the contractor’s performance by performing checks in accordance with the PRS.

19.2 CONTRACTOR DEFICIENCY REPORTS:

When the contractor’s performance is unsatisfactory, the CO will issue a Contract Deficiency Report (CDR) to the contractor. The contractor shall reply to the CO in writing within fifteen (15) calendar days of notification and in accordance with instructions contained therein, giving the reasons for the unsatisfactory performance, corrective action taken, and procedures to preclude recurrence.

19.3 PERFORMANCE REQUIREMENTS SUMMARY:

PERFORMANCE STANDARDS:

This Purchase Order includes a PRS. The PRS plays an integral role in the administration of the order. In addition to any applicable inspection clauses or other related terms and conditions contained in the order, the PRS shall serve as a primary tool for inspection and acceptance of services as facilitated by the COR. Evaluation of the contractor’s overall performance shall be in accordance with the performance standards set forth in the PRS, and will be conducted by the COR. The PRS constitutes a material aspect of the order and will not be changed or otherwise modified without prior written approval of the CO.

Performance standards define desired services. The Government performs surveillance to determine if the contractor exceeds, meets or does not meet those standards. The PRS, of the PWS, includes performance standards. The Government shall use these standards to determine contractor performance and shall compare contractor performance to the stated Acceptable Quality Level (AQL).

The PRS tables below sets forth the expected requirements of the Purchase Order. The PRS is not an exclusive remedy and inclusion of the PRS does not preclude the Government from using any other remedy available by law or contract terms, including reductions in payment in accordance with any clause for inspection of services. Changes to the standards will be made by bi-lateral agreement.

PRS

Item

Objective

Performance Requirement Description

Acceptable Quality

Level

(AQL)

Performance Work

Statement Reference

Measurement Disincentive

Prepare and provide monthly Report For Requests

Made & Fulfilled

Deliver reports in accordance with the deliverable table in section 12.0

+95% 6.0 & 12.0 Ongoing Monitoring

Reports not delivered within the time standard shall result in a

$500.00 deduction of the monthly invoice for each calendar day the report is late.

Prepare and provide

Schedule Reports

Deliver reports in accordance with the deliverable table in section 12.0

+95% 6.0 & 12.0 Ongoing Monitoring

Reports not delivered within the time standard shall result in a

$500.00 deduction of the monthly invoice for each calendar day the report is late.

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http://www.opm.gov/Operating_Status_Schedules/fedhol/2011.asp

4 Suitability Determinations

Contractor assigns reporters with approved suitability determination

100% 6.0 & 7.0 Ongoing Monitoring

Any services performed by a reporter who does not have an approved suitability determination is not billable.

An additional invoice credit equivalent to the value of contract services assigned to a reporter who does not have an approved suitability determination.

5 Clearance Levels

Contractor assigns reporters with the approved clearance level

100% 6.0 & 7.0 Ongoing Monitoring

Any services performed by a reporter who does not have the requested clearance level is not billable.

An additional invoice credit equivalent to the value of contract services assigned to a reporter who does not have the requested clearance level.

14 70SBUR22Q00000242

9/7/22, 1:56 PM SAM.gov https://sam.gov/wage-determination/2015-4281/24 1/11

"REGISTER OF WAGE DETERMINATIONS UNDER | U.S. DEPARTMENT OF LABOR

THE SERVICE CONTRACT ACT | EMPLOYMENT STANDARDS ADMINISTRATION

By direction of the Secretary of Labor | WAGE AND HOUR DIVISION

| WASHINGTON D.C. 20210

| Wage Determination No.: 2015-4281

Daniel W. Simms Division of | Revision No.: 24 Director Wage Determinations| Date Of Last Revision: 06/27/2022

Note: Contracts subject to the Service Contract Act are generally required to pay at least the applicable minimum wage rate required under Executive Order 14026 or Executive Order 13658.

|If the contract is entered into on or |With certain exceptions Executive Order | |after January 30 2022 or the |14026 applies to the contract. | |contract is renewed or extended (e.g. |The contractor must pay all covered workers | |an option is exercised) on or after |at least $15.00 per hour (or the applicable | |January 30 2022: |wage rate listed on this wage determination| | |if it is higher) for all hours spent | | |performing on the contract in 2022. | |If the contract is entered into on or |With certain exceptions Executive Order | |after January 30 2022 or the |13658 applies to the contract. | |2022 and the contract is not renewed |The contractor must pay all covered workers | |or extended on or after January 30 |at least $11.25 per hour (or the applicable | |2022: |wage rate listed on this wage determination| | |if it is higher) for all hours spent | | |performing on the contract in 2022. |

The applicable Executive Order minimum wage rate will be adjusted annually. Additional information on contractor requirements and worker protections under the Executive Orders is available at https://www.dol.gov/agencies/whd/government-contracts.

States: District of Columbia Maryland Virginia

Area: District of Columbia Statewide Maryland Counties of Calvert Charles Prince George's Virginia Counties of Alexandria Arlington Fairfax Falls Church Fauquier Loudoun Manassas Manassas Park Prince William Stafford

**Fringe Benefits Required Follow the Occupational Listing**

OCCUPATION CODE - TITLE FOOTNOTE RATE

01000 - Administrative Support And Clerical Occupations 01011 - Accounting Clerk I 19.39 01012 - Accounting Clerk II 21.79 01013 - Accounting Clerk III 24.36 01020 - Administrative Assistant 37.47 01035 - Court Reporter 28.71 01041 - Customer Service Representative I 16.73 01042 - Customer Service Representative II 18.25 01043 - Customer Service Representative III 20.48 01051 - Data Entry Operator I 16.64 01052 - Data Entry Operator II 18.16 01060 - Dispatcher Motor Vehicle 23.00 01070 - Document Preparation Clerk 18.23 01090 - Duplicating Machine Operator 18.23

PART II - ATTACHMENT C - SCA WAGE DETERMINATION - RAIO

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01111 - General Clerk I 17.51 01112 - General Clerk II 19.12 01113 - General Clerk III 21.47 01120 - Housing Referral Assistant 25.33 01141 - Messenger Courier 19.79 01191 - Order Clerk I 16.71 01192 - Order Clerk II 18.23 01261 - Personnel Assistant (Employment) I 19.76 01262 - Personnel Assistant (Employment) II 22.10 01263 - Personnel Assistant (Employment) III 24.63 01270 - Production Control Clerk 26.81 01290 - Rental Clerk 18.17 01300 - Scheduler Maintenance 20.31 01311 - Secretary I 20.31 01312 - Secretary II 22.72 01313 - Secretary III 25.33 01320 - Service Order Dispatcher 20.56 01410 - Supply Technician 37.47 01420 - Survey Worker 21.30 01460 - Switchboard Operator/Receptionist 17.45 01531 - Travel Clerk I 19.03 01532 - Travel Clerk II 20.71 01533 - Travel Clerk III 22.45 01611 - Word Processor I 18.62 01612 - Word Processor II 20.92 01613 - Word Processor III 23.39 05000 - Automotive Service Occupations 05005 - Automobile Body Repairer Fiberglass 28.60 05010 - Automotive Electrician 26.35 05040 - Automotive Glass Installer 24.82 05070 - Automotive Worker 24.82 05110 - Mobile Equipment Servicer 21.35 05130 - Motor Equipment Metal Mechanic 27.74 05160 - Motor Equipment Metal Worker 24.82 05190 - Motor Vehicle Mechanic 27.74 05220 - Motor Vehicle Mechanic Helper 19.53 05250 - Motor Vehicle Upholstery Worker 23.17 05280 - Motor Vehicle Wrecker 24.82 05310 - Painter Automotive 26.35 05340 - Radiator Repair Specialist 24.82 05370 - Tire Repairer 15.88 05400 - Transmission Repair Specialist 27.74 07000 - Food Preparation And Service Occupations 07010 - Baker 17.31 07041 - Cook I 17.78 07042 - Cook II 20.67 07070 - Dishwasher 14.59*** 07130 - Food Service Worker 14.77*** 07210 - Meat Cutter 20.41 07260 - Waiter/Waitress 14.12*** 09000 - Furniture Maintenance And Repair Occupations 09010 - Electrostatic Spray Painter 23.06 09040 - Furniture Handler 14.06*** 09080 - Furniture Refinisher 22.12 09090 - Furniture Refinisher Helper 16.39 09110 - Furniture Repairer Minor 19.45 09130 - Upholsterer 19.86 11000 - General Services And Support Occupations 11030 - Cleaner Vehicles 14.32*** 11060 - Elevator Operator 15.64 11090 - Gardener 23.36 11122 - Housekeeping Aide 15.64 11150 - Janitor 15.64 11210 - Laborer Grounds Maintenance 17.44 11240 - Maid or Houseman 14.58***

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11260 - Pruner 16.35 11270 - Tractor Operator 21.37 11330 - Trail Maintenance Worker 17.44 11360 - Window Cleaner 16.64 12000 - Health Occupations 12010 - Ambulance Driver 23.71 12011 - Breath Alcohol Technician 25.31 12012 - Certified Occupational Therapist Assistant 35.59 12015 - Certified Physical Therapist Assistant 30.02 12020 - Dental Assistant 23.78 12025 - Dental Hygienist 50.57 12030 - EKG Technician 37.13 12035 - Electroneurodiagnostic Technologist 37.13 12040 - Emergency Medical Technician 23.71 12071 - Licensed Practical Nurse I 22.63 12072 - Licensed Practical Nurse II 25.31 12073 - Licensed Practical Nurse III 28.22 12100 - Medical Assistant 18.95 12130 - Medical Laboratory Technician 28.82 12160 - Medical Record Clerk 22.95 12190 - Medical Record Technician 27.06 12195 - Medical Transcriptionist 20.72 12210 - Nuclear Medicine Technologist 43.13 12221 - Nursing Assistant I 13.87*** 12222 - Nursing Assistant II 15.59 12223 - Nursing Assistant III 17.01 12224 - Nursing Assistant IV 19.11 12235 - Optical Dispenser 25.02 12236 - Optical Technician 21.36 12250 - Pharmacy Technician 18.40 12280 - Phlebotomist 21.37 12305 - Radiologic Technologist 37.13 12311 - Registered Nurse I 30.40 12312 - Registered Nurse II 36.78 12313 - Registered Nurse II Specialist 36.78 12314 - Registered Nurse III 44.14 12315 - Registered Nurse III Anesthetist 44.14 12316 - Registered Nurse IV 52.91 12317 - Scheduler (Drug and Alcohol Testing) 31.36 12320 - Substance Abuse Treatment Counselor 28.68 13000 - Information And Arts Occupations 13011 - Exhibits Specialist I 24.30 13012 - Exhibits Specialist II 30.10 13013 - Exhibits Specialist III 36.82 13041 - Illustrator I 22.26 13042 - Illustrator II 27.57 13043 - Illustrator III 33.73 13047 - Librarian 42.46 13050 - Library Aide/Clerk 17.98 13054 - Library Information Technology Systems 38.33 Administrator 13058 - Library Technician 23.37 13061 - Media Specialist I 27.67 13062 - Media Specialist II 30.94 13063 - Media Specialist III 34.50 13071 - Photographer I 20.30 13072 - Photographer II 22.87 13073 - Photographer III 28.64 13074 - Photographer IV 34.67 13075 - Photographer V 41.62 13090 - Technical Order Library Clerk 22.57 13110 - Video Teleconference Technician 30.04 14000 - Information Technology Occupations 14041 - Computer Operator I 22.89 14042 - Computer Operator II 25.63 17 70SBUR22Q00000242 https://sam.gov/wage-determination/2015-4281/24 4/11

14043 - Computer Operator III 28.56 14044 - Computer Operator IV 31.72 14045 - Computer Operator V 35.16 14071 - Computer Programmer I (see 1) 26.99 14072 - Computer Programmer II (see 1) 14073 - Computer Programmer III (see 1) 14074 - Computer Programmer IV (see 1) 14101 - Computer Systems Analyst I (see 1) 14102 - Computer Systems Analyst II (see 1) 14103 - Computer Systems Analyst III (see 1) 14150 - Peripheral Equipment Operator 22.89 14160 - Personal Computer Support Technician 31.72 14170 - System Support Specialist 38.69 15000 - Instructional Occupations 15010 - Aircrew Training Devices Instructor (Non-Rated) 36.47 15020 - Aircrew Training Devices Instructor (Rated) 44.06 15030 - Air Crew Training Devices Instructor (Pilot) 52.81 15050 - Computer Based Training Specialist / Instructor 36.47 15060 - Educational Technologist 46.20 15070 - Flight Instructor (Pilot) 52.81 15080 - Graphic Artist 36.01 15085 - Maintenance Test Pilot Fixed Jet/Prop 51.76 15086 - Maintenance Test Pilot Rotary Wing 51.76 15088 - Non-Maintenance Test/Co-Pilot 51.76 15090 - Technical Instructor 31.61 15095 - Technical Instructor/Course Developer 38.67 15110 - Test Proctor 25.52 15120 - Tutor 25.52 16000 - Laundry Dry-Cleaning Pressing And Related Occupations 16010 - Assembler 17.13 16030 - Counter Attendant 17.13 16040 - Dry Cleaner 19.57 16070 - Finisher Flatwork Machine 17.13 16090 - Presser Hand 17.13 16110 - Presser Machine Drycleaning 17.13 16130 - Presser Machine Shirts 17.13 16160 - Presser Machine Wearing Apparel Laundry 17.13 16190 - Sewing Machine Operator 20.38 16220 - Tailor 21.20 16250 - Washer Machine 17.94 19000 - Machine Tool Operation And Repair Occupations 19010 - Machine-Tool Operator (Tool Room) 29.55 19040 - Tool And Die Maker 35.89 21000 - Materials Handling And Packing Occupations 21020 - Forklift Operator 22.18 21030 - Material Coordinator 26.81 21040 - Material Expediter 26.81 21050 - Material Handling Laborer 15.98 21071 - Order Filler 16.60 21080 - Production Line Worker (Food Processing) 22.18 21110 - Shipping Packer 18.17 21130 - Shipping/Receiving Clerk 18.17 21140 - Store Worker I 16.31 21150 - Stock Clerk 20.29 21210 - Tools And Parts Attendant 22.18 21410 - Warehouse Specialist 22.18 23000 - Mechanics And Maintenance And Repair Occupations…