19JA8023Q0002 - Amendment No. 0002 and Attachments.pdf

AMENDMENT OF SOLICITATION / MODIFICATION OF CONTRACT

1. CONTRACT ID CODE

PAGE OF PAGES

1 1

2. AMENDMENT/MODIFICATION NO.

3. EFFECTIVE DATE

See Item 16C.

4. REQUISITION/PURCHASE REQ. NO.

PR10868965

5. PROJECT NO.

6. ISSUED BY CODE 7. ADMINISTERED BY CODE

Procurement/Contracting Office

U.S. Embassy

1-10-5 Akasaka

Minato-ku, Tokyo 107-8420

Japan

See Item 6.

8. NAME AND ADDRESS OF CONTRACTOR

9a. AMENDMENT OF SOLICITATION NO.

19JA80-23-Q-0002

9b. DATED (SEE ITEM 11)

December 1, 2022

10a. MODIFICATION OF CONTRACT/ORDER NO.

10b. DATED (SEE ITEM 13)

11. THIS ITEM ONLY APPLIES TO AMENDMENTS OF SOLICITATIONS

[ ✓ ] The above numbered solicitation is amended as set forth in Item 14. The hour and date specified for receipt of Offers [ ✓ ] is extended, [ ] is not extended.

Offers must acknowledge receipt of this amendment prior to the hour and date specified in the solicitation, or as amended, by one of the following methods:

(a) by completing Items 8 and 15 and returning one copy of the amendment;

(b) by acknowledging receipt of this amendment on each copy of the offer submitted; or

(c) by separate letter or telegram which includes a reference to the solicitation and amendment numbers.

FAILURE OF YOUR ACKNOWLEDGMENT TO BE RECEIVED AT THE PLACE DESIGNATED FOR THE RECEIPT OF OFFERS PRIOR TO THE

HOUR AND DATE SPECIFIED MAY RESULT IN REJECTION OF YOUR OFFER.

If by virtue of this amendment you desire to change an offer already submitted, such change may be made by telegram or letter, provided each telegram or letter makes reference to the solicitation and this amendment and is received prior to the opening hour and date specified.

12. ACCOUNTING AND APPROPRIATION DATA

N/A

13. THIS ITEM APPLIES ONLY TO MODIFICATIONS OF CONTRACTS/ORDERS;

IT MODIFIES THE CONTRACT/ORDER NO. AS DESCRIBED IN ITEM 14.

A. THIS CHANGE ORDER IS ISSUED PURSUANT TO: THE CHANGES SET FORTH IN ITEM 14 ARE MADE IN THE CONTRACT ORDER NO. IN

ITEM 10A.

B. THE ABOVE NUMBERED CONTRACT/ORDER IS MODIFIED TO REFLECT THE ADMINISTRATIVE CHANGES (such as changes in paying office, appropriation date, etc.) SET FORTH IN ITEM 14, PURSUANT TO THE AUTHORITY OF FAR 43.103(b).

C. THIS SUPPLEMENTAL AGREEMENT IS ENTERED INTO PURSUANT TO AUTHORITY OF:

D. OTHER:

E. IMPORTANT: Contractor [ ]is not, [ ]is required to sign this document and return one copy to the issuing office.

14. DESCRIPTION OF AMENDMENT/MODIFICATION

Request for Quotations (RFQ) Number 19JA80-23-Q-0002 is hereby amended as follows, effective the date of Contracting Officer’s signature:

1. Subsection 1.2 of SECTION 1 is hereby deleted in its entirety and replaced with the attached revised subsection 1.2 (Page 7 through Page 19).

2. Attachment 2 – Contractor Furnished Equipment and Materials is hereby deleted in its entirety and replaced with the attached revised Attachment 2.

3. The closing time and date of the quotations is hereby extended from 11:00 a.m., Tuesday, January 17, 2023, to 11:00 a.m., Monday, January 30, 2023.

Except as provided herein, all terms and conditions of the document referenced in Item 9A or 10A, as heretofore changed, remain unchanged and in full force and effect.

15A. NAME AND TITLE OF SIGNER (type or print)

16A. NAME OF CONTRACTING OFFICER

Shelton C. Bowers

15B. NAME OF CONTRACTOR/OFFEROR

BY

(signature of person authorized to sign)

15C. DATE SIGNED 16B. UNITED STATES OF AMERICA

BY

(signature of Contracting Officer)

16C. DATE SIGNED

NSN 7540-01-152-8070 STANDARD FORM 30 (REV. 10-83)

Previous edition unusable Prescribed by GSA FAR (48 CFR) 53.243

1/17/2023

Attached to Request for Quotations No. 19JA80-23-Q-0002

Amendment 0002

1.2 Continuation to SF-1449, Request for Quotations Number 19JA80-23-

Q-0002, Block 20, Schedule of Supplies/Services

1.2.1 WORK REQUIREMENTS

1.2.1.1 General

The Contractor shall provide warehouse operations and its related services for the U.S. Embassy warehousing facilities located at

North Dock in Military Base, Building S-720 (11,512 square feet) and

Building 502 (48,601 square feet), 1 Mizuho-cho, Kanagawa-ku, Yokohama 221-0034 (see Attachment 8 – Map of the U.S. Embassy

Warehouse at Yokohama North Dock, FAC 3067). The Contractor shall furnish all managerial, administrative, and direct labor personnel necessary to accomplish the work in this contract. The Contractor employees shall be on site only for contractual duties and not for other business purposes. Performance requirements for required work are described below.

1.2.1.2 Personnel

The Contractor shall provide personnel capable of performing the contract requirements identified below in this section.

Personnel employed to operate machines and equipment, such as forklifts and shelving systems furnished by the U.S. Government, shall be properly licensed and certified in compliance with Japanese laws and regulations.

The Contractor shall designate a Project Manager who shall be responsible for on-site supervision of the Contractor’s workforce at all times. In addition to the project manager, the Contractor shall provide a minimum of two warehouse staff to manage the day-to-day operations. The project manager shall be the focal point for the

Contractor and shall be the point of contact with the U.S.

Government personnel.

The Project Manager shall have sufficient knowledge of Japanese and

English to communicate effectively with the military in North Dock and the Embassy personnel.

The U.S. Embassy will coordinate with the Military Base for obtaining required access for limited contract personnel.

1.2.2 DUTIES AND RESPONSBIILITIES

The duties and responsibilities of the standard services shall include the following work:

1.2.2.1 The Contractor shall provide all labor and services required to warehouse Government consignments at the designated facility by the U.S. Government as follows:

(1) In-turn Handling (Unloading), Sorting and Placement. The

Contractor shall be responsible for physical unloading, sorting and placing of items received by the U.S. Government for Mission

Japan into the designated warehouse spaces. The Contractor shall unpack and/or repack the items when necessary. Items include U.S.

Government-owned furniture, furnishings, expendable supplies, construction materials, and other items approved by the

Contracting Officer’s Representative (COR).

(a) The Contractor shall unload commodity from the vehicle, sort, and store in the designated space of the warehouse instructed by the COR. See Attachment 8 – Map of the U.S. Embassy Warehouse at

Yokohama North Dock, FAC 3067.

(b) The Contractor shall be careful when handling the consignments to avoid any damages. The Contractor shall immediately notify the COR if any damage occurs or if the

Contractor observes any damage to the consignments prior to arrival to the warehouse.

(c) Estimated work volume: 24 in-turn handling per year.

(2) Out-turn Handling (Loading). Upon receipt of Work Order, see

Exhibit A –Work Order, the Contractor shall locate and stage requested warehoused consignments for loading onto the Embassy trucks, other vehicles specified on the Work Order.

(a) The Contractor shall notify the COR immediately if requested items are damaged or missing (already removed from the warehouse).

(b) Estimated work volume: 112 out-turn handling per year.

(3) Storing and Organizing.

(a) When the Contractor receives unpacked furniture and equipment, the Contractor shall pack and wrap them when necessary to prevent damage and dust.

(b) Performance Standard: the Contractor shall complete packing and wrapping within one working day upon receipt of the Work

Order.

(c) Estimated work volume: 15 Work Orders per year.

(4) Annual Inventory Assistance.

(a) The Contractor shall assist in conduct of annual property inventory by pulling out items from various locations in the warehouse; and assist in counting, verifying, and replacing all items in the original storage area. Annual inventory normally takes place in November or December.

(b) All stacked furniture and equipment must be made accessible for Embassy General Services Office (GSO) staff to scan each bar code. All items must be returned to their original location after scanning barcodes. The U.S. Government scanning system will be used only by the U.S. Government Embassy employees.

(c) Estimated workload: 6,000 non-expendable furniture, furnishings and equipment stored in the warehouse.

(d) Performance Standard. GSO staff will coordinate annual inventory schedule with the Project Manager at least one week prior to the visit. Items shall be moved in advance for GSO staff to conduct inventory effectively. Items shall be returned to original location within three working days. No more than three incorrect inventory counts per year.

(5) Sale Assistance. If U.S. Government properties stored in

Yokohama warehouse needs to be sold by auctions, the contractor shall perform the following duties:

(a) The Contractor shall assist in property sale by unloading, sorting, creating lots, cleaning, and loading U.S. Government-owned furniture, furnishings and equipment.

(b) The Contractor shall unload items from the trucks for sale transferred from the Embassy offices and residences.

(c) In preparation for viewing, the Contractor shall sort and place property into lots as designated by the GSO staff.

(d) Reserved.

(e) The Contractor shall safeguard all items from against damage or theft.

(f) Sale participants submit names and vehicle numbers prior to the viewing date. The Contractor shall register and escort them accordingly for smooth entry to the North Dock, military base.

(g) Upon completion of the sale/auction, the Contractor shall escort bidders to the warehouse on the North Dock, military base, and assist with loading items on to trucks, vans, and other vehicles.

(h) Estimated workload: Sale is conducted on average two to three times a year, which will take place after the busy turn over season in summer, with 100 to 300 sale non-expendable property items.

Important Note: The Contactor shall not participate in any bidding or purchasing items that are in the auction or after the items are sold to bidders.

(6) Disposal Assistance. The Contactor shall assist with the following:

(a) The Contractor shall assist in property disposal by loading items on to the U.S. Government -furnished trucks, vans, and other vehicles.

(b) Reserved.

(c) The Contractor shall provide photographs of proof for all disposal actions.

(d) Reserved.

(e) Reserved.

(f) Estimated workload: Disposal is conducted on average 20 times a year, with 10 to 300 non-expendable property items depending on the workload during busy summer season.

(7) Cleaning of the warehouse. The Contractor shall be responsible for keeping the following working and warehousing facilities clean:

Building No S-720 (11,512 square feet) and Building No. 502

(48,601 square feet) total 60,113 square feet, both located at 1

Mizuho-cho, Kanagawa-ku, Yokohama. See Attachment 6 and 7 –

Sample Warehouse Layout 502 and S-720.

Such work shall include the following services:

(a) The Contractor shall sweep all warehouse areas in Building

Numbers S-720 and 502 at the end of every month or as required, request by the COR.

(b) Corridors shall be free of boxes, crates, packing supplies or commodity. All items must be segregated by category and placed the bays as request by the COR.

(c) Performance Standard. Floors shall be free of dust, mud, sand, footprints, liquid spills, and other debris. Chairs, trash receptacles, and easily moveable items shall be tilted or moved to clean underneath. When completed, the floors shall have a uniform appearance with no streaks, smears, swirl marks, detergent residue, or any evidence of remaining dirt or standing water.

(d) The Contractor shall remove trash to designated area as directed by the COR and keep trash area in reasonably clean condition.

(e) The Contractor shall sweep debris from warehouse sides at the end of every month.

(f) The Contractor is not responsible for the weekly cleaning of restrooms to include the replacement of any expendable supplies.

The Contractor is not responsible for weekly vacuuming of the office area in S-720. These are handled by the U.S. military base personnel.

1.2.2.2 Summer Peak Season. Many of the required services under this contract are concentrated during a “peak summer season” (June

01 – October 31). During this time of the year, the U.S. Government anticipates a greater frequency of in-turn and out-turns Work Orders involving the number of apartment preparation (make-ready) tasks in the U.S. Embassy apartment compound. The estimated maximum workloads are:

(1) Out-turn work orders: Five per week (Estimated during peak season)

(2) In-turn work orders: Five per week (Estimated during peak season)

1.2.2.3 Administrative Services. The Contractor shall perform the foregoing services as directed by the COR. The Contractor shall communicate with the military personnel on day-to-day working level on warehouse facilities maintenance, forklift repair, and other administrative tasks as instructed by the COR.

1.2.2.4 Safety. The Contractor shall act in strict accordance with the COR and military authorities pertaining to warehouse control, fire prevention and other safety and security measures. The

Contractor shall ensure the wearing of safety helmets and shoes to avoid any possible accidents.

1.2.2.5 Reports. The Contractor is required to report on work progress of work accomplishments completed and/or operational problems encountered if requested by COR. The report shall include:

(1) Report date;

(2) Volume of unloading and loading of supplies and equipment;

(3) Volume of De-vanning and hauling in-out; and

(4) Any issues that needs to be raised to the COR.

1.2.2.6 Monthly Inventory. The Contractor shall maintain inventory of supplies and equipment stored therein in a well-organized manner so as to ensure efficient use of space and ready access. Monthly inventory shall include PO number, Group number (items are grouped to be sorted in the warehouse), item name, description such as model number, color and dimensions, ILMS tag number if applicable, warehouse-in and out dates, original and current quantities.

1.2.2.7 Written Records. The Contractor shall maintain written records electronically and/or hardcopy of work performed and report the need for major repair, replacement, and other capital rehabilitation work for Government property in its control. Records must be available for inspection on request.

1.2.2.8 U.S. Government-provided Property. The Contractor shall maintain a record of all U.S. Government property in its possession

(see Attachment 3 – Government Furnished Property, Equipment, and

Materials). The Contractor shall assure that the U.S. Government property will be used only for those purposes authorized in the contract. Upon termination or completion, the Contractor shall return all U.S. Government property in its possession in the same condition as when obtained from the U.S. Government or other sources, reasonable wear and tear excepted.

1.2.2.9 Working Hours. The working hours shall be from 8:00 a.m. to

5:00 p.m., Mondays through Fridays, except for Japanese and American holidays observed by the U.S. Embassy Tokyo. Working on weekends, holidays maybe required in emergency situation, during busy summer turnover season and/or during annual inventory if requested by the

COR. See DOSAR652.237-72 on Page 39 for a list of U.S. and Japanese holidays.

1.2.2.10 Work Order. All the tasks as part of standard services, such as unpacking, loading, unloading, sorting and inventory of supplies and equipment stored therein shall be accompanied by Work

Orders issued by the COR, which shall contain the following information (see Attachment 1 - Work Order):

(1) Name of Contractor;

(2) Contract Number;

(3) Date of Order;

(4) Work Order Number;

(5) Itemized list of shipment and services furnished;

(6) Quantity; and

(7) Name of person placing order (COR).

For urgent request, the COR may order services orally with less advance notice. Such orders will be confirmed in writing the following workday. Work Orders are usually submitted 2-3 days in advance. However, for urgent requests, items will be issued out of the warehouse in advance and work order will follow later.

1.2.2.11 Contractor Furnished Equipment and Materials. See

Attachment 2 - Contractor Furnished Equipment and Materials for details.

1.2.2.12 Order Control and Tracking System. The Contractor shall establish an order control and tracking system. The tracking system shall enable the Contractor to identify the status of orders from the date the Contractor receives the order and estimated completion and delivery date.

Performance Standard: The Contractor shall be able to give the status of orders when requested by the COR.

1.2.2.13 Periodic Maintenance of Folk Lifts. The Contractor shall fill out Maintenance Request DA Form 2407 (See Attachment 5 –

Maintenance Request) and turn in U.S. Government-owned folk lifts to the U.S. Motor Pool on military base for periodic maintenance every three months.

1.2.3 PERSONNEL

1.2.3.1 General

The Contractor shall maintain discipline at the site and shall take all reasonable precautions to prevent any unlawful, riotous or disorderly conduct by Contractor employees at the site. The

Contractor shall preserve peace and protect persons and property on site. The Government reserves the right to direct the Contractor to remove an employee from the worksite for failure to comply with the standards of conduct. The Contractor shall immediately replace such an employee to maintain continuity of services at no additional costs to the U.S. Government.

1.2.3.2 Standard of Conduct

(a) Neglect of duties shall not be condoned. The Contractor shall enforce no sleeping while on duty, unreasonable delays or failures to carry out assigned tasks, conducting personal affairs during duty hours and refusing to render assistance or cooperate in upholding the integrity of the worksite security

(b) Disorderly conduct, use of abusive or offensive language, quarreling, intimidation by words, actions, or fighting shall not be condoned. Also included is participation in disruptive activities, which interfere with normal and efficient U.S.

Government operations.

(c) Intoxicants and Narcotics. The Contractor shall not allow its employees while on duty to possess, sell, consume, or be under the influence of intoxicants, drugs or substances that produce similar effects.

(d) Criminal Actions. Contractor employees may be subject to criminal actions as allowed by law in certain circumstances.

These include but are not limited to the following actions:

(1) falsification or unlawful concealment, removal, mutilation, or destruction of any official documents or records or concealment of material facts by willful omission from official documents or records;

(2) unauthorized use of U.S. Government property, theft, vandalism, or immoral conduct;

(3) unethical or improper use of official authority or credentials;

(4) security violations; or

(5) organizing or participating in gambling in any form.

(e) Key Control. The Contractor shall receive, secure, issue, and account for any keys issued for access to buildings, offices, equipment, gates, etc., for the purposes of this contract. (See

Attachment 4 – List of Keys.) The Contractor shall not duplicate keys without the COR's approval. Where it is determined that the

Contractor or its agents have duplicated a key without permission of the COR, the Contractor shall remove the individual(s) responsible from this contract. If the Contractor has lost any such keys, the Contractor shall immediately notify the COR. In either event, the Contractor shall reimburse the U.S. Government for the cost of rekeying that portion of the system.

1.2.4 NOTICE TO THE GOVERNMENT OF LABOR DISPUTES

The Contractor shall inform the COR of any actual or potential labor dispute that is delaying or threatening to delay the timely performance of this contract.

1.2.5 PERSONNEL SECUTITY

(a) After award of the contract, the Contractor shall provide the following list of data on each employee who will be working under the contract. The Contractor shall include a list of workers and supervisors assigned to this project. The U.S. Government will run background checks on these individuals. It is anticipated that security checks will take 30 days to perform. For each individual the list shall include:

Full Name

Place and Date of Birth

Current Address

Identification number

(b) The U.S. Government shall issue identity cards to Contractor personnel, after they are approved. Contractor personnel shall display identity card(s) on the uniform at all times while providing services under this contract. These identity cards are the property of the US Government. The Contractor is responsible for their return at the end of the contract, when an employee leaves

Contractor service, or at the request of the Government. The

Government reserves the right to deny access to U.S.-owned and U.S.-operated facilities to any individual.

1.2.6 GOVERNMENT FURNISHED PROPERTY/EQUIPMENT

1.2.6.1 The Contractor has the option to reject any or all

Government furnished property or items (see Attachment 3 –

Government Furnished Property, Equipment and Materials). However, if rejected, the Contractor shall provide all necessary property, equipment or items, adequate in quantity and suitable for the intended purpose, to perform all work and provide all services at no additional cost to the Government. All Government furnished property or items are provided in an "as is" condition and shall be used only in connection with performance under this contract. The

Contractor is responsible for the proper care, maintenance and use of Government property in its possession or control from time of receipt until properly relieved of responsibility in accordance with the terms of the contract. The Contractor shall pay all costs for repair or replacement of Government furnished property that is damaged or destroyed due to Contractor negligence.

1.2.6.2 The Contractor shall maintain written records of work performed, and report the need for major repair, replacement, and other capital rehabilitation work for Government property in its control.

1.2.6.3 The Contractor shall physically inventory all Government property in its possession. Physical inventories consist of sighting, tagging, or marking, describing, recording, reporting and reconciling the property with written records. The Contractor shall conduct these physical inventories periodically, as directed by the

COR, and at termination or completion of the contract.

1.2.7 INSURANCE

1.2.7.1 Amount of Insurance. The Contractor is required to

provide whatever insurance is legally necessary. The Contractor shall, at its own expense, provide and maintain during the entire performance period the following insurance amounts:

1.2.7.2 General Liability (includes premises/operations, collapse hazard, products, completed operations, contractual, independent contractors, broad form property damage, personal injury)

(1) Bodily injury stated in Japanese Yen:

Per Occurrence ¥30,000,000

Cumulative ¥300,000,000

(2) Property damage stated in Japanese Yen:

Per Occurrence ¥3,000,000

Cumulative ¥30,000,000

1.2.7.3 The types and amounts of insurance are the minimums

required. The Contractor shall obtain any other types of insurance required by local law or that are ordinarily or customarily obtained in the location of the work. The limit of such insurance shall be as provided by law or sufficient to meet normal and customary claims.

(1) For those Contractor employees assigned to this contract who are either United States citizens or direct hire in the United

States or its possessions, the Contractor shall provide workers’ compensation insurance in accordance with FAR 52.228-3.

(2) The Contractor agrees that the U.S. Government shall not be responsible for personal injuries or for damages to:

(a) Any property of the Contractor,

(b) Its officers, agents, servants, employees, or any other person, arising from an incident to the Contractor's performance of this contract.

1.2.7.4 The Contractor shall hold harmless and indemnify the

Government from any and all claims arising, except in the instance of gross negligence on the part of the U.S. Government.

1.2.7.5 The Contractor shall obtain adequate insurance for damage to, or theft of, materials and equipment in insurance coverage for loose transit to the site or in storage on or off the site.

1.2.7.6 The U.S. Government as Additional Insured. The general liability policy required of the Contractor shall name "the United

States of America, acting by and through the Department of State," as an additional insured with respect to operations performed under this contract.

1.2.7.7 Time for Submission of Evidence of Insurance. The

Contractor shall provide evidence of the insurance required under this contract within 10 calendar days after contract award. The

U.S. Government may rescind or terminate the contract if the

Contractor fails to timely submit insurance certificates identified above.

1.2.8 LAWS AND REGULATIONS

1.2.8.1 Without additional expense to the U.S. Government, the

Contractor shall comply with all laws, codes, ordinances, and regulations required to perform this work. In the event of a conflict among the contract and requirements of local law, the

Contractor shall promptly advise the Contracting Officer of the conflict and of the Contractor's proposed course of action for resolution by the Contracting Officer.

1.2.8.2 The Contractor shall comply with all local labor laws, regulations, customs, and practices pertaining to labor, safety, and similar matters, to the extent that such compliance is not inconsistent with the requirements of this contract.

1.2.9 TRANSITION PLAN

Within 10 days after contract award, the Contracting Officer may request that the Contractor develop a plan for preparing the

Contractor to assume all responsibilities for warehouse operations services. The plan shall establish the projected period for completion of all clearances of Contractor personnel, and the projected start date for performance of all services required under this contract. The plan shall assign priority to the selection of all supervisors to be used under the contract.

1.2.10 DELIVERABLES

The following items shall be delivered under this contract:

Description Quantity Delivery To Date

Work Progress Report 1 COR If requested by COR

(subsection 1.2.2.5)

Evidence of Insurance

(subsection 1.2.7) 1 CO 10 days after award

Transition Plan

(subsection 1.2.9) 1 COR 10 days after award

Licenses and Permits

1 COR 10 days after award

”CO” = Contracting Officer

”COR” = Contracting Officer’s Representative

1.2.11 QUALITY ASSURANCE AND SURVEILANCE PLAN (QASP)

This plan is designed to provide an effective surveillance method to promote effective contractor performance. The QASP provides a method for the Contracting Officer's Representative (COR) to monitor contractor performance, advise the contractor of unsatisfactory performance, and notify the Contracting Officer of continued unsatisfactory performance. The Contractor, not the U.S.

Government, is responsible for management and quality control to meet the terms of the contract. The role of the U.S. Government is to conduct quality assurance to ensure that contract standards are achieved.

Performance Objective Subsection Performance Threshold

Services

Performs all warehouse operations services set forth in the scope of work.

Subsections

1.2.1 through

1.2.10.

All required services are performed and no more than two customer complaints are received per month.

1.2.11.1 Surveillance. The COR will receive and document all

complaints from U.S. Government personnel regarding the services provided. If appropriate, the COR will send the complaints to the

Contractor for corrective action.

1.2.11.2 Standard. The performance standard is that the U.S.

Government receives no more than two customer complaints per month. The COR shall notify the Contracting Officer of the complaints so that the Contracting Officer may take appropriate action to enforce the inspection clause (FAR 52.212-4, Contract

Terms and Conditions-Commercial Items), if any of the services exceed the standard.

1.2.11.3 Procedures

(a) If any U.S. Government personnel observe unacceptable services, either incomplete work or required services not being performed they should immediately contact the COR.

(b) The COR will complete appropriate documentation to record the complaint.

(c) If the COR determines the complaint is invalid, the COR will advise the complainant. The COR will retain the annotated copy of the written complaint for his/her files.

(d) If the COR determines the complaint is valid, the COR will inform the Contractor and give the Contractor additional time to correct the defect, if additional time is available. The COR shall determine how much time is reasonable.

(e) The COR shall, as a minimum, orally notify the Contractor of any valid complaints.

(f) If the Contractor disagrees with the complaint after investigation of the site and challenges the validity of the complaint, the Contractor will notify the COR. The COR will review the matter to determine the validity of the complaint.

(g) The COR will consider complaints as resolved unless notified otherwise by the complainant.

(h) Repeat customer complaints are not permitted for any services. If a repeat customer complaint is received for the same deficiency during the service period, the COR will contact the Contracting Officer for appropriate action under the

Inspection clause.

Attached to Request of Quotations No. 19JA80-23-Q0002

Attachment 2

Attachment 2

Contractor Furnished Equipment and Materials

1. The Contractor shall provide all equipment, materials, supplies, transportation required to perform the services as specified in this contract. Such items including, but not limited to, vehicles, personal protective equipment (PPE) safety gear, routine office supplies, and any equipment or administrative items required for performance under this contract.

2. Transportation. The Contractor shall provide its own transportation at its own expenses for the movements inside and outside the Yokohama North Dock for performing services required under the contract.