Amendment 19GE5020R0063 0002.pdf

SOLICITATION

DOCUMENT

Project Description:

VSAT Internet Service for the U.S. Embassy Yaoundé, Cameroon

Solicitation No. 19GE50-20-R-0063

American Consulate General Regional Procurement Support Office Giessener Strasse 30 60435 Frankfurt am Main, Germany

19GE5020R0063

AMENDMENT OF SOLICITATION/MODIFICATION OF CONTRACT

1. CONTRACT ID CODE RATING

2. AMENDMENT/MODIFICATION NO.

3. EFFECTIVE DATE

08/27/2020

4. REQUISITION/PURCHASE REQ. NO. 5. PROJECT NO. (If applicable)

FRANKCODE

AMERICAN CONSULATE GENERAL FRANKFURT

GIESSENER STRASSE 30

ATTN: RPSO

60435, FRANKFURT

GERMANY

6. ISSUED BY CODE7. ADMINISTERED BY (If other than Item 6)

9A. AMENDMENT OF SOLICITATION NO.

19GE5020R0063

CONTACT: DUNS:

CODE FACILITY CODE

8. NAME AND ADDRESS OF CONTRACTOR (No., street, country, state and ZIP Code) (X)

X 9B. DATED (SEE ITEM 11)

07/14/2020

10A. MODIFICATION OF CONTRACT/ORDER NO.

10B. DATED (SEE ITEM 13)

11. THIS ITEM ONLY APPLIES TO AMENDMENTS OF SOLICITATIONS

X XThe above numbered solicitation is amended as set forth in item 14. The hour and date specified for receipt of Offers is extended, is not extended, Offers must acknowledge receipt of this amendment prior to the hour and date specified in the solicitation or as amended, by one of the following methods: (a) By completing items 8 and 15, and returning __1__copies of the amendment;(b)By acknowledging receipt of this amendment on each copy of the offer submitted; or (c) By separate letter or telegram which includes a reference to the solicitation and amendment numbers. FAILURE OF YOUR ACKNOWLEDGMENT TO BE RECEIVED AT THE PLACE DESIGNATED FOR THE RECEIPT OF OFFERS PRIOR TO THE HOUR AND DATE SPECIFIED MAY RESULT IN REJECTION OF YOUR OFFER. If by virtue of this amendment you desire to change an offer already submitted, such change may be made by telegram or letter, provided each telegram or letter makes reference to the solicitation and this amendment, and is received prior to the opening hour and date specified.

12. ACCOUNTING AND APPROPRIATION DATA (If required)

13. THIS ITEM ONLY APPLIES TO MODIFICATION OF CONTRACTS/ORDERS. IT MODIFIES THE CONTRACT/ORDER NO. AS DESCRIBED IN ITEM 14.

CHECK ONE A. THIS CHANGE ORDER IS ISSUED PURSUANT TO: (Specify authority) THE CHANGES SET FORTH IN ITEM 14 ARE MADE IN THE CONTRACT ORDER NO. IN ITEM 10A.

B. THE ABOVE NUMBERED CONTRACT/ORDER IS MODIFIED TO REFLECT THE ADMINISTRATIVE CHANGES (such as changes in paying office, appropriation date, etc.) SET FORTH IN ITEM 14, PURSUANT TO THE AUTHORITY OF FAR 43.103(b).

C. THIS SUPPLEMENTAL AGREEMENT IS ENTERED INTO PURSUANT TO AUTHORITY OF:

D. OTHER (Specify type of modification and authority)

E. IMPORTANT: Contractor is not, is required to sign this document and return copies to the issuing office.

14. DESCRIPTION OF AMENDMENT/MODIFICATION (Organized by UCF section headings, including solicitation/contract subject matter where feasible.)

The Solicitation is herewith amended to incorporate the following changes:

1) The Section C.1 Performance of Work has been amended to exclude the reference to mobile technologies and to specific system technologies. The secondary mission of the Service desk has been removed.

2) The Solicitation incorporates Questions and Answers nos. 1 to 35.

Except as provided herein, all terms and conditions of the document referenced in Item 9A or 10A, as heretofore changed, remains unchanged and in full force and effect.

15A. NAME AND TITLE OF SIGNER (Type or print) 16A. NAME AND TITLE OF CONTRACTING OFFICER (Type or print)

Eric N. Moore

(Signature of person authorized to sign)

15B. CONTRACTOR/OFFEROR 15C. DATE SIGNED

By (Signature of Contracting Officer)

16B. UNITED STATES OF AMERICA 16C. DATE SIGNED

NSN 7540-01-152-8070

Previous edition unusable

STANDARD FORM 30 (REV. 10-83)

Prescribed by GSA FAR (48 CFR) 53.243

Table of Contents

Section Description Page Number

2 Contract Clauses 52.203-3 Gratuities (Apr 1984) 52.203-13 Contractor Code of Business Ethics and Conduct (Jun 2020) 52.203-17 Contractor Employee Whistleblower Rights and Requirement To Inform Employees of Whistleblower Rights (Jun 2020) 52.204-10 Reporting Executive Compensation and First-Tier Subcontract Awards (Jun 2020) 52.204-13 System for Award Management Maintenance (Oct 2018) 52.229-6 Taxes-Foreign Fixed-Price Contracts (Feb 2013) 52.233-4 Applicable Law for Breach of Contract Claim (Oct 2004) 52.237-2 Protection of Government Buildings, Equipment, and Vegetation (Apr 1984) 52.244-6 Subcontracts for Commercial Items (Jun 2020) 52.204-23 Prohibition on Contracting for Hardware, Software, and Services Developed or Provided by Kaspersky Lab and Other Covered Entities (Jul 2018) 52.209-9 Updates of Publicly Available Information Regarding Responsibility Matters (Oct 2018) 52.212-4 Contract Terms and Conditions-Commercial Items (Oct 2018) 52.212-5 Contract Terms and Conditions Required to Implement Statutes or Executive Orders-Commercial Items (Jun 2020) 52.217-9 Option to Extend the Term of the Contract (Mar 2000) 52.228-3 Workers' Compensation Insurance (Defense Base Act) (July 2014) 52.229-12 Tax on Certain Foreign Procurements (Jun 2020) 52.252-2 Clauses Incorporated by Reference (Feb 1998) 652.225-71 SECTION 8(a) OF THE EXPORT ADMINISTRATION ACT OF 1979, AS AMENDED

(AUG 1999)

652.232-70 Payment Schedule and Invoice Submission (Fixed-Price)(Aug 1999)

652.237-72 OBSERVANCE OF LEGAL HOLIDAYS AND ADMINISTRATIVE LEAVE (FEB

2015)

652.242-73 AUTHORIZATION AND PERFORMANCE (AUG 1999)

3 Solicitation Provisions 52.204-7 System for Award Management (Oct 2018) 52.212-1 Instructions to Offerors-Commercial Items (Jun 2020) 52.215-1 Addendum Instructions to Offerors 52.252-1 Solicitation Provisions Incorporated by Reference (Feb 1998)

652.206-70 ADVOCATE FOR COMPETITION/OMBUDSMAN (FEB 2015)

4 Evaluation Factors 52.217-5 Evaluation of Options (July 1990)

M.1 EVALUATION OF PROPOSALS

5 Representations and Certifications 52.209-7 Information Regarding Responsibility Matters (Oct 2018) 52.203-2 Certificate Of Independent Price Determination (Apr 1985) 52.212-3 Offeror Representations and Certifications--Commercial Items (Jun 2020) 52.229-11 Tax on Certain Foreign Procurements--Notice and Representation (Jun 2020)

001 CLIN 0001

BASE YEAR

Monthly Recurring Charges for dedicated, leased-channel, high-speed access to the internet, data transport media via wireless satellite.

12.00 MO

Service to be performed as described in the Performance of Work.

Type of Contract Pricing:

Doc Ref No:

Delivery Date (Start to End) Date FOB:

09/01/2020 to 08/31/2021

002 CLIN 0002

BASE YEAR

Value Added Tax (VAT) for CLIN 0001

1.00 EA

Type of Contract Pricing:

Doc Ref No:

Delivery Date (Start to End) Date FOB:

09/01/2020 to 08/31/2021

003 CLIN 0003

BASE YEAR

DBA INSURANCE

1.00 EA

Type of Contract Pricing:

Doc Ref No:

Delivery Date (Start to End) Date FOB:

09/01/2020 to 08/31/2021

004 CLIN 1001

FIRST OPTION YEAR

Monthly Recurring Charges for dedicated, leased-channel, high-speed access to the internet, data transport media via wireless satellite.

12.00 MO

Service to be performed as described in the Performance of Work.

Type of Contract Pricing:

Doc Ref No:

Delivery Date (Start to End) Date FOB:

09/01/2021 to 08/31/2022

005 CLIN 1002

FIRST OPTION YEAR

Value Added Tax (VAT) for CLIN 1001

1.00 EA

Type of Contract Pricing:

Doc Ref No:

Delivery Date (Start to End) Date FOB:

09/01/2021 to 08/31/2022

006 CLIN 2001

SECOND OPTION YEAR

Monthly Recurring Charges for dedicated, leased-channel, high-speed access to the internet, data transport media via wireless satellite.

12.00 MO

Service to be performed as described in the Performance of Work.

Type of Contract Pricing:

Doc Ref No:

19GE5020R0063

Line Item Summary

Solicitation Number:

19GE5020R0063

Contract Number: Title: Yaounde - VSAT Internet Date of Solicitation:

07/14/2020

Line Item No. Description Quantity Unit Unit Price Total Cost

Delivery Date (Start to End) Date FOB:

09/01/2022 to 08/31/2023

007 CLIN 2002

SECOND OPTION YEAR

Value Added Tax (VAT) for CLIN 2001

1.00 EA

Type of Contract Pricing:

Doc Ref No:

Delivery Date (Start to End) Date FOB:

09/01/2022 to 08/31/2023

008 CLIN 3001

THIRD OPTION YEAR

Monthly Recurring Charges for dedicated, leased-channel, high-speed access to the internet, data transport media via wireless satellite.

12.00 MO

Service to be performed as described in the Performance of Work.

Type of Contract Pricing:

Doc Ref No:

Delivery Date (Start to End) Date FOB:

09/01/2023 to 08/31/2024

009 CLIN 3002

THIRD OPTION YEAR

Value Added Tax (VAT) for CLIN 3001

1.00 EA

Type of Contract Pricing:

Doc Ref No:

Delivery Date (Start to End) Date FOB:

09/01/2023 to 08/31/2024

010 CLIN 4001

FOURTH OPTION YEAR

Monthly Recurring Charges for dedicated, leased-channel, high-speed access to the internet, data transport media via wireless satellite.

12.00 MO

Service to be performed as described in the Performance of Work.

Type of Contract Pricing:

Doc Ref No:

Delivery Date (Start to End) Date FOB:

09/01/2024 to 08/31/2025

011 CLIN 4002

FOURTH OPTION YEAR

Value Added Tax (VAT) for CLIN 4001

1.00 EA

Type of Contract Pricing:

Doc Ref No:

Delivery Date (Start to End) Date FOB:

09/01/2024 to 08/31/2025

B.1 PRICING AND PERIOD OF PERFORMANCE

The purpose of this firm fixed price contract is to obtain network circuit paths and requisite bandwidth for the Embassy compound in Yaounde, Cameroon.

19GE5020R0063

Line Item Summary

Solicitation Number:

19GE5020R0063

Contract Number: Title: Yaounde - VSAT Internet Date of Solicitation:

07/14/2020

Line Item No. Description Quantity Unit Unit Price Total Cost

The Contractor shall complete all work, including furnishing all labor, material, equipment, and services, unless otherwise specified herein, required under this contract for stated services within the time specified herein. The prices shall include all labor, materials, overhead, and profit. In consideration of satisfactory performance of all scheduled services required under this contract, the Contractor shall be paid a firm fixed-price for all services.

The contract will be for a one-year period in accordance with the performance period stipulated in the schedule for the base and the four option years. The base contract period will be one year from the date stipulated therein.

The contract may be extended by exercising the optional one-year period. The overall contract period shall be for a maximum period of five years and six months, as referenced on FAR Clause 52.217-9 (c), on page 27.

The Contractor shall furnish all engineering, labor, tools, equipment, materials, supplies and services to provide the required circuit as specified under Section 1, hereof:

In consideration of satisfactory performance of the services required under this contract, the Contractor shall be paid a firm fixed-price (FFP) per month as stated in the schedule below in U. S. dollars. Carrier shall be re-sponsible for payment end-to-end circuit billing.

VALUE ADDED TAX.

Value Added Tax (VAT) shall be included as a seperate Contract Line Item. The VAT shall be listed as a sep-arate Line Item on Invoices. Local law dictates the portion of the contract price that is subject to VAT; this per-centage is multiplied only against that portion.

C.1 - PERFORMANCE OF WORK

C.1.1. Requirements

The experience and expertise to install a commercial satellite service with associated Internet connectivity on the U.S. embassy compound in Yaounde, Cameroon.

Procure and ship the equipment to post Install the satellite equipment including collector dish, LNB, platforms and mounts, modems and cabling.

Provide service and support 24x7x365, and provide the most uptime possible Provide high quality bandwidth and ongoing support for 32 Mbs up/32 Mbs down

The Contractor shall complete all work, including furnishing all labor, material, equipment and services under this contract for the stated periods.

Internet Services Quality Provide dedicated, leased-channel, high-speed access to the internet, data transport media via wireless satellite.

Service shall provide twenty-four (24) hours uplink, that is “always-on” or “always-available” with unlimited usage with no custom software installed on either end.

Provide the volume of data through the requested channel, measured in Megabits per Second (Mbps) without distortion for the option(s) requested. Guarantee full contracted bandwidth availability 24x7x365 from satellite, and to the vendor internet gateway located outside of Cameroon. This bandwidth is dedicated for U.S. Embassy, and will not be shared, or contended with other customers. This results in a contention ration of 1:1/1:1.

Provide a solution that provides the required Quality of Service (QOS) for the connection, achieving a minimum of 99.7% global network availability. The solution will not use Network Address Translation (NAT or NATTING).

The latency, as measured in Round Trip Time (RTT) of packets will be less than 700 milliseconds for internet service. Transmission of all IP protocols are allowed on these circuits without filters or proxies, to include:

IP Security (IPSec) User Datagram Protocol (UDP) Transmission Control Protocol (TCP)

The vendor will not install ISP firewalls, other blocking, filters or sniffers to any established circuits.

The vendor must accommodate customer VPN encryption devices on the circuit(s), as requested.

The vendor shall provide multiple paths for the data to travel from Yaoundé back to the United States. The vendor teleports shall provide connection to International Fiber Rings. From there, the route diversity to the USA must provide redundancies in case of outages.

Network Identification The vendor should offer terrestrial backhaul services from thier satellite gateway to the Washington, DC Metro Area (CONUS). Connect any peering location the customer requests, or backhaul the internet services vendor location in the DC area.

The solution includes interface subnetting (/28) or equivalently with its subnet mask 255.255.255.240 and ISP gateway IP address (virtual IP address).

Our team will provide a fault-tolerant satellite connection to the Telecommunications Service Entrance Facilities (TSEF) as directed by the COR.

Network Devices

The embassy requests Cisco compatible routing devices for the installation and provide RJ45 10/100baseT router interfaces needed for termination with encryption devices. The routers and media converters will be dual voltage and rack mountable.

Provide the required technical support to ensure required services, and SLAs on required by the SOW. Supply a Data Service unit (DSU) configured with a Data Communications Equipment Interface). Provide signal element timing.

II. General Service Credits The vendor shall comply with the Circuit Availability Acceptance Level.

The vendor shall return the monetary value to the government for failure to meet circuit availability requirements. These are based on the minimum assessment of one hour. Credits shall be equal to the daily or hourly rate. These include services below availability level and Extended Downtime.

The vendor is not responsible for failure of services due to:

Causes beyond the control, or without fault or negligence of subcontractors, or vendors.

Malfunction of equipment, frequency fading and interference, Power failures or surges and other normal hazards or Weather related issues.

Assessments incurred in a current month are to be credited the following month, except for assessments incurred in the final month of a current period of performance, which shall be credited in the final month.

Credits shall apply to each individual service. Credits shall be cumulative for each calendar month for each individual service that is not meeting performance specifications. Each Offeror shall describe its approach towards providing service credits for applicable outages as defined in this section.

Service Support and Contingencies The vendor shall provide and warrant service support 24x7x365.

The requested base period solution as well as the optional solutions shall be configured using a standard C-Band solution. Connection to the hub will be an Internet link provided through multiple redundant fiber links tying directly into the International Fiber Ring from the vendor teleport. The teleport facilities should be capable of maximum reliability, with redundant power, network, antenna, and RF configurations. Power is to be provided with both UPS and generator back up. Antennas and RF configurations are also always maintained in an N+1 configuration as a minimum.

The vendor and their bandwidth provider shall provide 24/7/365 monitoring of the satellite network and will troubleshoot any issues that arise with the system on both the hub and field side.

The Vendor Network Operations Center (NOC) will maintain a thorough status monitoring of our networks.

The vendor will monitor deployed systems through the NOC located.

The NOC Service Desk shall be the interface between our satellite operators and the system user.

During the standard service phase, the Service Desk responsibilities include:

Management of all electronic communication with customers - telephone, e-mail, fax.

Logging telephonic and e-mail requests for service.

Processing incident tickets, failure/problem notifications.

Monitoring system performance parameters.

Providing and managing all escalation triggers.

Maintaining service incidents database;

Acting as interface between third party support, responsible for service request management when service requests are allocated to third party support.

A service desk incident is defined as a degradation or failure of service or as a request for new service by a user. The vendor Service Manager incident management process restores normal service operation as quickly as possible and minimizes the adverse impact on business.

An incident may be reactive or proactive. A reactive incident is a response to a service outage or degradation reported by an end user. A proactive incident is discovered before it can degrade the service. Each incident communicated to the service desk will be collected in an incident tracking system using an agreed-on incident ticket form. The incident form proposed will provide enough information to allow problem resolution, including, at a minimum, the initial problem description, escalation details (priority, times, and contacts), and full incident closure description.

The vendor shall provide a distributed approach to Network Monitoring. The satellite engineers must use secure remote access via VPN our dedicated NOC server to track systems for which they are responsible.

The vendor will provide a phone number for 24/7/365 support for troubleshooting network problems. The vendor’s Network Operation Center (NOC) shall be available 24/7/365 to support troubleshooting satellite terminal, or subscription network problems. They shall provide phone numbers and other contact information and work closely to resolve field outages and issues.

The vendor shall provide verbal or written reports for any degradation or reduction in specified service level for individual satellite communications links or terrestrial services. Initial reports shall be reported by phone within 10 minutes of detection, and trouble tickets submitted within 30 minutes and updated hourly until restoration.

Conference calls with for outages over 120 minutes will include the vendor PM, and for outages over 240 minutes with senior management will participate.

The vendor shall work to meet the requirements listed in the Quality Assurance and Surveillance Plan (QASP), and can provide our draft QASP for similar engagements, upon award.

Trouble reports will contain at a minimum, the following items:

Circuits involved Description of outage or major incident Root Cause Corrective Actions Plan and schedule Other matters contractor or customer feel appropriate for this forum Will forward After Action Report (AAR) of network issues to customer

The vendor shall provide web access to monitoring software that will provide updated graphing, through put and circuit availability at near real-time. Traffic reports are retailed for a minimum of one (1) year.

The POC for this contract, and for all program management must be designated and phone numbers and email addresses provided prior to installation.

The vendor must provide an escalation procedure using the format below:

Escalation Path Contact Description Contact Details Level 1 Service Desk – NOC (name) (phone number) (email address) Level 2 Service Desk – International NOC (name) (phone number) (email address) Level 3 NOC Manager (name) (phone number) (email address) Level 4 Global Operations Director (name) (phone number) (email address)

Unless otherwise directed by the U.S. Government, the vendor will obtain on behalf of the U.S. Government, from the foreign communication entity, all licensing (to include any and all HNA as required by host nations) and operation permits for managed sites that require an active registration consistent with any contractual requirements. This service includes obtaining as well as maintaining an active earth station licenses and operating rights; handling of invoices and fees; frequency registration forms; guarantees for control of frequencies, frequency surveys, and other local government stipulations required for each managed site specified.

The vendor shall land the data in a satellite teleport with close access to the International Fiber Ring. This reduces latency on terrestrial backhaul connections. The vendor must guarantee the Embassy connections, and have a 24x7x365 NOC to support trouble tickets, as well as planned and unplanned outages. The vendor must utilize software to verify Embassy uptime and throughput.

DEFENSE BASE ACT (DBA) INSURANCE

DBA insurance is required for all United States citizens or residents and individuals hired in the United States, regardless of citizenship for any construction and services for U. S. overseas contracts over US$3,500.00. DBA insurance is also required for all Host Country Nationals (HCNs) and Third Country Nationals (TCNs) working overseas unless waved by the Department of Labor (DOL).

Only the countries listed currently on the DOL’s Active DBA Waivers are not required to have DBA insurance for Host Country Nationals (HCNs) and Third Country Nationals (TCNs). See website for country waivers:

https://www.dol.gov/owcp/dlhwc/dbawaivers/dbawaivers.htm). The waiver is only valid if alternative worker’s compensation benefits are provided to the waived employees pursuant to applicable local law. If there are no local worker’s compensation laws, the waiver has no effect and HCN and TCN (if applicable by local law) working under a U. S. contract shall be included and covered under the DBA.

The DBA insurance may be obtained from any authorized DBA insurance broker, see FAR52.228 3 WORKER’S COMPENSATION INSURANCE (DEFENSE BASE ACT) (APR1984). New DBA insurances policies can be purchased directly from any DOL approvedinsurance carrier. A list of DOL approved carriers may be found at http://www.dol.gov/owcp/dlhwc/lscarrier.htm.

The Contractor will be reimbursed for DBA only to the extent the contractor provides documentary proof that DBA has been paid and only to the extent quoted in the Pricing Schedule.

DBA insurance cost will be evaluated as part of the total evaluated fixed price and included in the fixed price of the contract. Where DBA is applicable, the Contractor will be required to provide evidence of insurance (certification of coverage and a paid invoice) within 15 calendar days from the date of award.

Due to the fact that Cameroon currently does not have an active waiver list, DBA insurance is required for all personnel performing under this contract.

Quality Assurance and Surveillance Plan (QASP).

This plan is designed to provide an effective surveillance method to promote effective contractor performance.

The QASP provides a method for the Contracting Officer's Representative (COR) to monitor contractor performance, advise the contractor of unsatisfactory performance, and notify the Contracting Officer of continued unsatisfactory performance. The contractor, not the Government, is responsible for management and quality control to meet the terms of the contract. The role of the Government is to conduct quality assurance to ensure that contract standards are achieved.

Performance Objective PWS Para Performance Threshold Services.

Performs all the services set forth in the performance work statement (PWS)

C.1. Requirements . Service Support and Contingencies

All required services are performed and no more than one (1) customer complaint is received per month