19CY6020Q0009 - Janitorial Services Solicitation.pdf

December 17, 2019

SUBJECT: Request for Quotation Solicitation Number 19CY6020Q0009 Janitorial Services

Dear Prospective Quoter:

The Embassy of the United States of America invites you to submit a quotation for Janitorial Services for the U.S. Embassy Nicosia, Cyprus.

The Embassy intends to conduct a pre-quotation conference/site visit, and all prospective quoters who have received a solicitation package are invited to attend. See Section 3, of the attached Request for Quotation (RFQ).

Please submit your quotation in a sealed envelope marked "Proposal 19CY6020Q0009" to the Contracting Officer, on or before 1200 hours, on January 24, 2020, to the following address:

American Embassy Nicosia General Services Office Metochiou & Ploutarchou Streets 2407 Engomi, Nicosia

Potential Contractors shall be in possession of all required permits and licenses to perform these services in Cyprus. Communication, correspondence, and documentation must be in the English language.

In order for a quotation to be considered, you must also complete and submit the following:

1. SF-1449

2. Section 1, Block 23 and 24

3. Section 5, Representations and Certifications;

4. Additional information as required in Section 4, Evaluation Factors

AUTHORIZED FOR LOCAL REPRODUCTION STANDARD FORM 1449

(REV. 02/2012)

PREVIOUS EDITION IS NOT USABLE Computer Generated Prescribed by GSA FAR(48 CFR)53.212

SOLICITATION/CONTRACT/ORDER FOR COMMERCIAL ITEMS

OFFEROR TO COMPLETE BLOCKS 12, 17, 23, 24, & 30

1. REQUISITION NUMBER

2. CONTRACT NO.

3. AWARD/EFFECTIVE

DATE

4. ORDER NUMBER

5. SOLICITATION NUMBER

19CY6020Q0009

6. SOLICITATION ISSUE DATE

December 17, 2019

7. FOR SOLICITATION

INFORMATION CALL:

a. NAME

Aliki Evangelidou

b. TELEPHONE NUMBER(No collect calls)

+357-22-393574

8. OFFER DUE DATE/ LOCAL

TIME

January 24, 2020 12:00 noon

9. ISSUED BY CODE 10. THIS ACQUISITION IS UNRESTRICTED OR SET ASIDE:____ % FOR:

American Embassy

SMALL BUSINESS WOMEN-OWNED SMALL BUSINESS

Metochiou & Ploutarchou Streets Engomi 2407, Nicosia, Cyprus

HUBZONE SMALL

BUSINESS

(WOSB) ELLIGIBLE UNDER THE WOMEN-OWNED

SMALL BUSINESS PROGRAM NAICS:

SERVICE-DISABLED

VETERAN-OWNED

SMALL BUSINESS

EDWOSB

8 (A) SIZE STANDARD:

11. DELIVERY FOR FOB DESTINAT-

TION UNLESS BLOCK IS

MARKED

SEE SCHEDULE

12. DISCOUNT TERMS 13a. THIS CONTRACT IS A

RATED ORDER UNDER

DPAS (15 CFR 700)

13b. RATING

14. METHOD OF SOLICITATION

RFQ IFB RFP

15. DELIVER TO CODE 16. ADMINISTERED BY CODE

17a. CONTRACTOR/

OFFERER

TELEPHONE NO.

CODE FACILITY

CODE

18a. PAYMENT WILL BE MADE BY CODE

17b. CHECK IF REMITTANCE IS DIFFERENT AND PUT SUCH ADDRESS IN

OFFER

18b. SUBMIT INVOICES TO ADDRESS SHOWN IN BLOCK 18a UNLESS BLOCK

BELOW IS CHECKED SEE ADDENDUM

19.

ITEM NO.

20.

SCHEDULE OF SUPPLIES/SERVICES

21.

QUANTITY

22.

UNIT

23.

UNIT PRICE

24.

AMOUNT

Janitorial Services for one base year and four one-year option periods.

Base Year Option Year One Option Year Two Option Year Three Option Year Four months months

(Use Reverse and/or Attach Additional Sheets as Necessary)

25. ACCOUNTING AND APPROPRIATION DATA

26. TOTAL AWARD AMOUNT (For Govt. Use Only)

27a.SOLICITATION INCORPORATES BY REFERENCE FAR 52.212-1, 52.212-4. FAR 52.212-3 AND 52.212-5 ARE ATTACHED. ADDENDA ARE ARE NOT ATTACHED

27b.CONTRACT/PURCHASE ORDER INCORPORATES BY REFERENCE FAR 52.212-4. FAR 52.212-5 IS ATTACHED. ADDENDA ARE ARE NOT ATTACHED

28. CONTRACTOR IS REQUIRED TO SIGN THIS DOCUMENT AND RETURN ____ COPIES

TO ISSUING OFFICE. CONTRACTOR AGREES TO FURNISH AND DELIVER ALL ITEMS

SET FORTH OR OTHERWISE IDENTIFIED ABOVE AND ON ANY ADDITIONAL SHEETS

SUBJECT TO THE TERMS AND CONDITIONS SPECIFIED HEREIN.

29. AWARD OF CONTRACT: REF. _________________ OFFER DATED

____________. YOUR OFFER ON SOLICITATION (BLOCK 5), INCLUDING ANY

ADDITIONS OR CHANGES WHICH ARE SET FORTH HEREIN, IS ACCEPTED AS TO

ITEMS:

30a. SIGNATURE OF OFFEROR/CONTRACTOR 31a. UNITED STATES OF AMERICA (SIGNATURE OF CONTRACTING OFFICER)

30b. NAME AND TITLE OF SIGNER (Type or print)

30c. DATE SIGNED

31b. NAME OF CONTRACTING OFFICER (Type or print)

31c. DATE SIGNED

19CY6020Q0009 - Janitorial Services Page 2

TABLE OF CONTENTS

Section 1 - The Schedule

• SF 1449 cover sheet

• Continuation To SF-1449, RFQ Number 19CY6020Q0009, Prices, Block 23

• Continuation To SF-1449, RFQ Number 19CY6020Q0009, Schedule Of

Supplies/Services, Block 20 Description/Specifications/Work Statement

• Attachment 1 to Description/Specifications/Performance Work Statement, Government

Furnished Property

• Appendix Y - Locations for Cleaning and Cleaning Frequency Summary

• Appendix Z - Locations for Cleaning and Cleaning Frequency Detail

Section 2 - Contract Clauses

• Contract Clauses

• Addendum to Contract Clauses - FAR and DOSAR Clauses not Prescribed in Part 12

Section 3 - Solicitation Provisions

• Solicitation Provisions

• Addendum to Solicitation Provisions - FAR and DOSAR Provisions not Prescribed in

Part 12

Section 4 - Evaluation Factors

• Evaluation Factors

• Addendum to Evaluation Factors - FAR and DOSAR Provisions not Prescribed in Part

Section 5 - Representations and Certifications

• Offeror Representations and Certifications

• Addendum to Offeror Representations and Certifications - FAR and DOSAR

Provisions not Prescribed in Part 12

19CY6020Q0009 - Janitorial Services Page 3

SECTION 1 - THE SCHEDULE

CONTINUATION TO SF-1449,

RFQ NUMBER 19CY6020Q0009

PRICES, BLOCK 23

1. PRICES AND PERIOD OF PERFORMANCE

The Contractor shall perform janitorial work, including furnishing all labor, material, equipment, and services, for the U.S. Embassy Nicosia. The price listed below shall include all labor, materials, insurance (see FAR 52.228-4 and 52.228-5), overhead, and profit. The Government will pay the Contractor the fixed price per month for standard services and a fixed rate per square meter for any temporary additional services that have been satisfactorily performed.

After contract award and submission of acceptable insurance certificates, the Contracting Officer shall issue a Notice to Proceed. The Notice to Proceed will establish a date (a minimum of ten (10) days from start date listed in Notice to Proceed unless the Contractor agrees to an earlier date) on which performance shall start.

Because Temporary/Additional Services are based on indefinite delivery/indefinite quantity the minimum and maximum amounts are defined below:

A. Temporary Additional Services. Minimum: The Government shall place orders totaling a minimum of ten (10) square meters. This reflects the contract minimum for the base year and each option period for temporary additional services.

B. Temporary Additional Services. Maximum: The amount of all orders shall not exceed twenty thousand (20,000) square meters. This reflects the contract maximum for the base year and each option period for temporary additional services.

The performance period of this contract is from the start date in the Notice to Proceed and continuing for 12 months, with four, one-year options to renew. The initial period of performance includes any transition period authorized under the contract.

1.1 VALUE ADDED TAX

VALUE ADDED TAX. Value Added Tax (VAT) is not applicable to this contract and shall not be included in the CLIN rates or Invoices because the U.S. Embassy is tax exempt from the host government and shall prepare a VAT Exemption Certificate for the Contractor.

19CY6020Q0009 - Janitorial Services Page 4

1.2. BASE PERIOD

A. Standard Services. The firm-fixed-price for the base year of the contract is:

Description Quantity of Months Price per Month Price per Year (Euro)

Janitorial Services 12 Months _________ __________

B. Temporary Additional Services. The unit price (firm-fixed-price) is:

Estimated Estimated Annual Unit Price Total Yearly Description Square Meters Unit Euro Price Euro

Additional Services 500 Sq. Mtr _________ __________

C. Total Base Period: ____________________ (A + B)

1.3 FIRST OPTION YEAR PRICES

Option Term: Twelve (12) Months

A. Standard Services. The firm-fixed-price for the first option year of the contract is:

Estimated

C. Total First Option Year Period: ____________________ (A + B)

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1.4 SECOND OPTION YEAR PRICES

Option Term: Twelve (12) Months

A. Standard Services. The firm-fixed-price for the second option year of the contract is:

Estimated

C. Total Second Option Year Period: ____________________ (A + B)

1.5 THIRD OPTION YEAR PRICES

A. Standard Services. The firm-fixed-price for the third option year of the contract

Estimated

C. Total Third Option Year Period: ____________________ (A + B)

19CY6020Q0009 - Janitorial Services Page 6

1.6 FOURTH OPTION YEAR PRICES

A. Standard Services. The firm-fixed-price for the fourth option year of the contract

Estimated

C. Total Fourth Option Year Period: ____________________ (A + B)

1.7 Grand Total of Base and All Option Years

Base Year Total

Option Year 1 Total

Option Year 2 Total

Option Year 3 Total

Option Year 4 Total

GRAND TOTAL- BASE AND ALL OPTION YEARS

19CY6020Q0009 - Janitorial Services Page 7

SOLICITATION NUMBER 19CY6020Q0009

SCHEDULE OF SUPPLIES/SERVICES

DESCRIPTION/SPECIFICATIONS/WORK STATEMENT

1. SCOPE OF WORK

The purpose of this firm-fixed price Contract is to obtain janitorial services for real property owned or managed by the U.S. Government at U.S. Embassy Nicosia, including the Chancery, North Office Annex, West Office Annex, and Warehouse. The Contractor shall perform janitorial services in all designated spaces including, but not limited to halls, offices, restrooms, work areas, entrance ways, lobbies, storage areas, elevators, and stairways. The Contract will be for a base year plus four (4) option year periods from the date established in the Notice to Proceed.

The Contractor shall furnish all managerial, administrative, and direct labor personnel that are necessary to accomplish the work in this Contract. Contractor employees shall be on site only for Contractual duties and not for other business purposes.

1.1 General Instructions

The Contractor shall prepare general instructions for the work force. The Contractor shall provide drafts to the Contracting Officer's Representative (COR) for review within thirty days after Contract award. The Contracting Officer’s Representative must approve these general instructions before issuance.

1.2 Duties and Responsibilities

1.2.1 Certain areas listed require an escort and can only be entered during scheduled times. The General Instructions shall emphasize security requirements so that accidental security violations do not occur.

1.2.2. Contractor employees shall attend bloodborne training provided by the U.S.

Government Medical Unit. If any Contractor employees are not fluent in either English or Greek, the Contractor shall provide a translator.

1.2.3 Contractor shall schedule routine cleaning requirements to ensure that these are done in the order and time frame that are most efficient and have the least impact on normal operations. They are to be performed on with the frequency outlined in Appendix Y.

1.2.4. Contractor shall schedule periodic cleaning requirements so that it causes minimal disruption to the normal operation of the facility. The COR shall determine the schedules presented which meet the needs of the individual facility.

1.2.5. Temporary Additional Services are services that are defined as Standard Services but are required at times other than the normal workday. These services shall support

19CY6020Q0009 - Janitorial Services Page 8 special events at the Post. The Contractor shall provide these services in addition to the scheduled services specified in this Contract. The COR shall order these services as needed basis. This work shall be performed by Contractor trained employees, and shall not be subcontracted. The COR may require the Contractor to provide temporary additional services with 24 hour advance notice.

The Contractor shall include in its next regular invoice details of the temporary additional services and, if applicable, materials, provided and requested under temporary additional services. The Contractor shall also include a copy of the COR’s written confirmation for the temporary additional services

1.3 Types of Services

Contractor shall provide janitorial services in accordance with the schedules outlined in Appendix Y and Appendix Z. This is the minimum frequency required. There are cases where due to unforeseeable incidents (e.g. spillage of coffee, broken tea cup, urgent requirement of disinfection etc.) there might be a need for the Contractor to provide any or all of the above services more frequently than indicated by the schedule.

The following defines the specific tasks in detail.

Cleaning Tasks Defined:

1. Sweeping or Dry Mopping: Sweep all floor areas such as tile, linoleum, marble floors, staircases and public areas. Floors shall be free of dust, mud, sand, footprints, liquid spills, and other debris. Chairs, trash receptacles, and easily moveable items shall be tilted or moved to clean underneath. The frequency may be higher than once per day depending on the outside weather. When completed, the floor and halls shall have a uniform appearance with no streaks, smears, swirl marks, detergent residue, or any evidence of remaining dirt or standing water.

2. Wet mopping: Use separate mop or mopping equipment for bathrooms. The water, mops, and buckets shall be separate in which the buckets and mops are clearly labeled to avoid accidental cross contamination. All floors shall be mopped with the clean mop and water. The Contractor shall check them before starting the activity to ensure that they smell clean. The mops shall be washed several times daily and at the end of the day. Mops shall be allowed to air dry to prevent fouling.

Move chairs and other furniture light enough to be moved by one person and polish as needed.

3. General Cleaning: Dust and clean all furniture including desks, chairs, credenzas, computer tables, telephone tables, bookshelves with or without glass doors, coat racks, umbrella stands, wall hangings, maps, telephones , computers and CRT screens, lamps and other common items found in an office environment. All furniture shall be free of dust, dirt, and sticky surfaces and areas. Wiping light fixtures and chandeliers to be free from bugs, dirt, grime, dust, and marks.

19CY6020Q0009 - Janitorial Services Page 9

4. Appliances Cleaning: Clean appliances inside and out including vacuuming dust from around motor areas and ceiling vents.

a. Check microwaves daily to ensure free from spills and food. Clean microwave interior with warm mildly soapy water. Remove all food residue and stains from interior glass, vents, and all surfaces weekly .

b. Clean water coolers. Wipe clean and disinfect the top of the water cooler where the bottle stands. Empty the water tray below the small water taps, wipe clean and disinfect. Clean the body of the water cooler for dust and other debris

c. Clean refrigerators. Wipe clean all interior and exterior surface of refrigerators to completely remove stain and food residue. Monthly, empty, clean and disinfect the refrigerator and remove distasteful odors. Also, clean the areas around and behind the refrigerators.

d. Shredders: Empty the shredder when 90% full. Take shredder waste to the designated recycle bin. Clean the area around, inside, and behind the shredders.

5. Vacuuming: Vacuum all clean rugs and carpets, runners, and carpet protectors so that they are free from dust, dirt, mud, etc. When completed, the area shall be free of all litter, lint, loose soil, and debris. Any chairs, trash receptacles, and easily moveable items shall be moved to vacuum underneath, and then replaced in the original position. Vacuum cleaners will be cleaned as needed by the Contractor.

Designated vacuum cleaners will be cleaned in the designated areas by the direction of the COR.

6. Restrooms: Thoroughly clean and disinfect toilets, bathrooms, mirrors, and shower facilities, using suitable non-abrasive cleaners and disinfectants. All surfaces shall be free of grime, soap scum, mold, and smudges. Refill paper towels, toilet paper, and soap in all bathrooms. Empty all wastepaper baskets, washing or wiping them clean with a damp cloth, replacing plastic wastepaper basket linings and returning items where they were located. Contractor shall use different color sponges and cloths for use in restrooms, and shall not use these cleaning tools in any other area of the Embassy. The Contractor shall check those restroom areas used by personnel visiting the chancery several times daily to ensure that the facilities are always clean and neat.

7. Trash: Remove trash to designated areas as directed by the COR and keep trash areas in a clean condition. Emptying all wastepaper baskets, washing, or wiping them clean with a damp rag, replacing plastic wastepaper basket linings and returning items where they were located. Cleaning rags for trash shall be separate from rags used for dusting or other cleaning tasks.

8. Recycling: Gather all recyclable material (including going through and sorting material placed in garbage bags) and place them in the appropriate trash and recycling bins. Reduce the size and volume of them as much as possible, while maintaining a safe condition, to fit better into the recycle bins. Contractor shall contact COR as often as needed for guidance.

19CY6020Q0009 - Janitorial Services Page 10

9. Walls and horizontal surfaces. Remove dirt, grease marks, stains, or fingerprints from walls, doors, door frames, radiators, windows and window frames, glass desk protectors, reception booths, elevator walls and partitions.

10. Internal Window Cleaning: When completed the windows shall be free of smudges, lint, or streaks from the surfaces. Wipe windows with a cloth to ensure smudges are removed.

11. Polishing: Polish all brass surfaces including door and plaques. Polish with a clean rag and a cleaning solution. Contractor should also disinfect door handles on a regular basis.

12. Window Blinds: Clean window blinds. Wipe surfaces with a damp cloth.

13. Representational supplies: Clean glasses, cups, and coffee services in the Ambassador's office area. Clean the items in hot soapy water and rinse, dry and polish so that a presentable appearance is maintained.

14. Ambassador’s exterior balcony: Sweep all floors and wipe all horizontal surfaces with moist rag and soap. Clean the furniture cover with a soapy rag. Clean the furniture as required. Wet mop the stone tiles.

Other Periodic Cleaning

1. Exterior Trash Bins: The large green (exterior) trash bins shall be cleaned every two months or as often as needed. As a minimum they will be power washed and then disinfected.

2. External Window Cleaning: Clean external windows of all buildings. When completed the windows shall be free of smudges, lint, or streaks from the surfaces.

Contractor shall provide all tools and equipment. Contractor shall understand and follow all safety and security guidelines and requirements. Before each visit, the Contractor shall submit the work plan for cleaning the external windows to the COR. Work cannot start until the COR approves the work plan. Exterior windows must be cleaned four (4) times a year.

2.0 MANAGEMENT AND SUPERVISION

2.1 The Contractor shall designate a representative who shall be responsible for on-site supervision of the Contractor's workforce at all times. This supervisor shall be the focal point for the Contractor and shall be the point of contact with U.S. Government personnel.

The supervisor shall have sufficient English language skill to be able to communicate with members of the U.S. Government staff. The supervisor shall have supervision as his or her sole function. The supervisor shall be present at the Embassy no less than sixteen (16) hours per week.

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2.2 The Contractor shall maintain schedules. The schedules shall take into consideration the hours that the staff can effectively perform their services without placing a burden on the security personnel of the Post. For those items other than routine daily services, the Contractor shall provide the COR with a detailed plan as to the personnel to be used and the time frame to perform the service.

2.3 The Contractor shall be responsible for quality control. The Contractor shall perform inspection visits to the work site on a regular basis. The Contractor shall coordinate these visits with the COR. These visits shall be surprise inspections to those working on the Contract.

2.4 The Contractor shall control overtime through efficient use of the work force.

Individual work schedules shall not exceed 40 hours per week to preclude overtime being part of the standard services provided under the Contract. Overtime may be necessary under Temporary Additional Services.

3.0 LOCATIONS FOR JANITORIAL SERVICES

Please see Appendix Y and Appendix Z.

4.0 PERSONNEL

4.1 General. The Contractor shall maintain discipline at the site and shall take all reasonable precautions to prevent any unlawful, riotous or disorderly conduct by Contractor employees at the site. The Contractor shall preserve peace and protect persons and property on site. The Government reserves the right to direct the Contractor to remove an employee from the worksite for failure to comply with the standards of conduct. The Contractor shall immediately replace such an employee to maintain continuity of services at no additional costs to the Government.

4.2 Standard of Conduct. Uniforms and Personal Equipment. The Contractor's employees shall wear clean, neat and complete uniforms when on duty. All employees shall wear uniforms approved by the Contracting Officer's Representative (COR).

4.2.1 Neglect of duties shall not be condoned. The Contractor shall enforce no sleeping while on duty, unreasonable delays, or failures to carry out assigned tasks, conducting personal affairs during duty hours and refusing to render assistance or cooperate in upholding the integrity of the worksite security.

4.2.2 Disorderly conduct, use of abusive or offensive language, quarreling, intimidation by words, actions, or fighting shall not be condoned. Also included is participation in disruptive activities, which interfere with normal and efficient Government operations.

4.2.3 Intoxicants and Narcotics. The Contractor shall not allow its employees while on duty to possess, sell, consume, or be under the influence of intoxicants, drugs or substances that produce similar effects.

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4.2.4. Criminal Actions. Contractor employees may be subject to criminal actions as allowed by law in certain circumstances. These include but are not limited to the following actions:

• Falsification or unlawful concealment, removal, mutilation, or destruction of any official documents or records or concealment of material facts by willful omission from official documents or records;

• Unauthorized use of Government property, theft, vandalism, or immoral conduct;

• Unethical or improper use of official authority or credentials;

• Security violations; or,

• Organizing or participating in gambling in any form

4.2.5 Key Control. The Contractor shall receive, secure, issue and account for any keys issued for access to buildings, offices, equipment, gates, etc., for the purposes of this Contract. The Contractor shall not duplicate keys without the COR's approval. Where it is determined that the Contractor or its agents have duplicated a key without permission of the COR, the Contractor shall remove the individual(s) responsible from this Contract. If the Contractor has lost any such keys, the Contractor shall immediately notify the COR. In either event, the Contractor shall reimburse the Government for the cost of rekeying that portion of the system.

4.3. Notice to the Government of Labor Disputes

The Contractor shall inform the COR of any actual or potential labor dispute that is delaying or threatening to delay the timely performance of this Contract.

4.4. Personnel Security

4.4.1 Within thirty days (30 DAYS) after award of the Contract, the Contractor shall provide the a list of each employee who will be working under the Contract and a completed security application package for each individual.

The Contractor shall include a list of workers and supervisors assigned to this project, including any personnel who may not be assigned full time to the project but fill in for regularly scheduled workers who may be absent. The Government will run background checks on these individuals and the individuals will be required to sit for a security interview. If a proposed employee does not fluently speak Greek or English, the Contractor shall provide a translator for the interview. It is anticipated that security checks will take several weeks to perform.

The US Government reserves the right to reject any individuals proposed by the Contractor, based on security or any other grounds.

For each individual, the contractor shall provide a completed security clearance application request form. The form is substantial, consisting of over forty questions including, but not limited to, biographical information, work history, education history, residence history, 19CY6020Q0009 - Janitorial Services Page 13 criminal history, travel history, financial status, information about close relatives, and personal references. It must be filled out in its entirety with no blank or incomplete forms.

In addition, each individual identified as working on the contract will need to provide, at a minimum, the following information

• Recent passport-style photograph

• Current passport (ORIGINAL not a copy)

• Birth certificate (ORIGINAL not a copy)

• Marriage certificate (ORIGINAL not a copy), if applicable

• Divorce decree (ORIGINAL not a copy), if applicable

• TWO recent utility bills (or other documentation) to prove the current address in

Cyprus. These bills must be in the name of the individual or a close family member (spouse, parent, etc.).

• If previously served in ANY Armed Forces in ANY country, discharge papers.

In addition, any individual proposed by the contractor who is not a Cypriot citizen must provide:

• Alien number (“A number”)

• Original proof of legal right to residence in Cyprus (e.g., residency permit)

• Original proof of legal right to work in Cyprus (e.g., work permit)

• Local police check/criminal records certificate(s) from country of origin, translated into English. Note that police checks issued by the home country’s Embassy are not sufficient. The documents must be from the local police jurisdiction of the city/town/municipality of origin.

The US Government may also require these documents for naturalized Cypriot citizens at its discretion.

The contractor may propose third-country nationals (non-Cypriot citizens) to work on this contract, but should be aware that their security clearances make take significantly longer to accomplish.

The Government will not issue a Notice to Proceed until a sufficient number of personnel have passed their security investigations.

The Government shall issue identity cards to Contractor personnel, after they are approved.

Contractor personnel shall display identity card(s) on the uniform at all times while providing services under this Contract. These identity cards are the property of the US Government. The Contractor is responsible for their return at the end of the Contract, when an employee leaves Contractor service, or at the request of the Government. The Government reserves the right to deny access to U.S.-owned and U.S.-operated facilities to any individual.

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5.0. MATERIALS AND EQUIPMENT

The Contractor shall provide all necessary janitorial supplies and equipment, including mops, brooms, dust rags, detergents, cleaners, etc. to perform the work identified in this contract. Material Safety Data Sheets (MSDS) shall be provided for all cleaning chemicals to be used.

6.0. GOVERNMENT FURNISHED PROPERTY/EQUIPMENT

6.1 The Contractor has the optio21n to reject any or all Government furnished property or items (see Attachment 1 - GOVERNMENT FURNISHED PROPERTY). However, if rejected, the Contractor shall provide all necessary property, equipment or items, adequate in quantity and suitable for the intended purpose, to perform all work and provide all services at no additional cost to the Government. The COR must approve all non-government-furnished janitorial supplies (detergents, cleaners, etc.) before they can be used. All Government furnished property or items are provided in an "as is" condition and shall be used only in connection with performance under this Contract. The Contractor is responsible for the proper care, maintenance and use of Government property in its possession or control from time of receipt until properly relieved of responsibility in accordance with the terms of the Contract. The Contractor shall pay all costs for repair or replacement of Government furnished property that is damaged or destroyed due to Contractor negligence.

6.2 The Contractor shall maintain written records of work performed, and report the need for major repair, replacement and other capital rehabilitation work for Government property in its control.

The Contractor shall physically inventory all Government property in its possession.

Physical inventories consist of sighting, tagging or marking, describing, recording, reporting and reconciling the property with written records. The Contractor shall conduct these physical inventories periodically, as directed by the COR, and at termination or completion of the Contract.

7. INSURANCE

Amount of Insurance. The Contractor is required to provide whatever insurance is legally necessary. The Contractor shall, at its own expense, provide and maintain during the entire performance period the following insurance amounts:

7.2 General Liability (includes premises/operations, collapse hazard, products, completed operations, Contractual, independent Contractors, broad form property damage, personal injury)

1. Bodily Injury and Property Damage stated in Euros:

Per Occurrence Euros 160,000 Cumulative Euros 320,000

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7.3 The types and amounts of insurance are the minimums required. The Contractor shall obtain any other types of insurance required by local law or that are ordinarily or customarily obtained in the location of the work. The limit of such insurance shall be as provided by law or sufficient to meet normal and customary claims.

For those Contractor employees assigned to this Contract who are either United States citizens or direct hire in the United States or its possessions, the Contractor shall provide workers’ compensation insurance in accordance with FAR 52.228-3.

The Contractor agrees that the Government shall not be responsible for personal injuries or for damages to:

any property of the Contractor, its officers, agents, servants, employees, or any other person arising from an incident to the Contractor's performance of this Contract. The Contractor shall hold harmless and indemnify the Government from any and all claims arising, except in the instance of gross negligence on the part of the Government.

7.6 The Contractor shall obtain adequate insurance for damage to, or theft of, materials and equipment in insurance coverage for loose transit to the site or in storage on or off the site.

7.7 Government as Additional Insured. The general liability policy required of the Contractor shall name "the United States of America, acting by and through the Department of State,” as an additional insured with respect to operations performed under this Contract.

7.8 Time for Submission of Evidence of Insurance. The Contractor shall provide evidence of the insurance required under this Contract within ten (10) calendar days after Contract award. The Government may rescind or terminate the Contract if the Contractor fails to timely submit insurance certificates identified above.

8.0. LAWS AND REGULATIONS

8.1 Without additional expense to the Government, the Contractor shall comply with all laws, codes, ordinances, and regulations required to perform this work. In the event of a conflict among the Contract and requirements of local law, the Contractor shall promptly advise the Contracting Officer of the conflict and of the Contractor's proposed course of action for resolution by the Contracting Officer.

8.2 The Contractor shall comply with all local labor laws, regulations, customs, and practices pertaining to labor, safety, and similar matters, to the extent that such compliance is not inconsistent with the requirements of this Contract.

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9.0. TRANSITION PLAN

Within five (5) days after Contract award, the Contracting Officer may request that the Contractor develop a plan for preparing the Contractor to assume all responsibilities for janitorial services. The plan shall establish the projected period for completion of all clearances of Contractor personnel, and the projected start date for performance of all services required under this Contract. The plan shall assign priority to the selection of all supervisors to be used under the Contract.

10. DELIVERABLES

The following items shall be delivered under this Contract:

Description Quantity Delivery To Date

1.1 General Instructions 1 COR 30 days after award

1.2.3 Schedules 1 COR Weekly

4.4.1 List of Personnel and

completed security questionnaires for each individual 1 COR 30 days after award

7. Evidence of Insurance 1 COR 10 days after award

8. Licenses and Permits 1 COR Date of award

9. Transition Plan 1 COR 5 days after award

19CY6020Q0009 - Janitorial Services Page 17

QUALITY ASSURANCE AND SURVEILLANCE PLAN (QASP)

This plan provides an effective method to promote satisfactory Contractor performance.

The QASP provides a method for the Contracting Officer's Representative (COR) to monitor Contractor performance, advise the Contractor of unsatisfactory performance, and notify the Contracting Officer of continued unsatisfactory performance. The Contractor, not the Government, is responsible for management and quality control to meet the terms of the Contract. The role of the Government is to monitor quality to ensure that Contract standards are achieved.

Performance Objective Scope of Work Para Performance Threshold Services.

Performs all janitorial services set forth in the scope of work.

1. thru 11.

All required services are performed and no more than one

(1) customer complaint is received per month.

11.1 SURVEILLANCE. The COR will receive and document all complaints from Government personnel regarding the services provided. If appropriate, the COR will send the complaints to the Contractor for corrective action.

11.2 STANDARD. The performance standard is that the Government receives no more than one (1) customer complaint per month. The COR shall notify the Contracting Officer of the complaints so that the Contracting Officer may take appropriate action to enforce the inspection clause (FAR 52.212-4, Purchase Contract Terms and Conditions-Commercial Items), if any of the services exceed the standard.

11.3 PROCEDURES.

(a) If any Government personnel observe unacceptable services, either incomplete work or required services not being performed they should immediately contact the COR.

(b) The COR will complete appropriate documentation to record the complaint.

(c) If the COR determines the complaint is invalid, the COR will advise the complainant. The COR will retain the annotated copy of the written complaint for his/her files.

(d) If the COR determines the complaint is valid, the COR will inform the Contractor and give the Contractor additional time to correct the defect, if additional time is available.

The COR shall determine how much time is reasonable.

(e) The COR shall, as a minimum, orally notify the Contractor of any valid complaints.

(f) If the Contractor disagrees with the complaint after investigation of the site and challenges the validity of the complaint, the Contractor will notify the COR. The COR will review the matter to determine the validity of the complaint.

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(g) The COR will consider complaints as resolved unless notified otherwise by the complainant.

(h) Repeat customer complaints are not permitted for any services. If a repeat customer complaint is received for the same deficiency during the service period, the COR will contact the Contracting Officer for appropriate action under the Inspection clause.

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ATTACHMENT 1

DESCRIPTION/SPECIFICATIONS/PERFORMANCE WORK STATEMENT

GOVERNMENT FURNISHED PROPERTY

The Government shall make the following property available to the Contractor as "Government furnished property" for Standard Services and Temporary Additional Services, under the Contract:

Each building will contain storage space for cleaning materials and equipment.

Chancery Building Safety floor signs (7) Vacuum cleaner (3) Washer (1) Dryer (1)

North Annex Building Safety floor signs (3) Vacuum cleaner (1)

Warehouse Facility – Engomi Industrial Area Safety floor signs (1)

West Annex Building Safety floor signs (4) Vacuum cleaner (1)

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Appendix Y –Locations for Cleaning and Cleaning Frequency Summary

AREA TYPE: DESCRIPTION

TOTAL

AREA

(sq. meters)

TOTAL

YEARLY

(sq. meters) A: Chancery 4th Floor 243 53,900 B: Chancery 3rd Floor 386 84,920 C: Chancery 2nd Floor 1275 192,720 D: Chancery 1st/Ground Floor 1275 249,260 E: Chancery Exterior Areas 373 55,924 F: Chancery Basement 598 147,048 G: North Office Annex 310 41,052 H: Warehouse 30 1,320 I: West Office Annex 634 83,952

TOTAL ALL AREAS 910,096

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A:

Chancery 4th Floor

B:

Chancery 3rd Floor

C:

Chancery 2nd Floor

D:

Chancery 1st Floor

E:

Chancery Basement

F:

Chancery Exterior

Areas

G:

North Office

H:

Warehouse

I:

West Office Annex

Times 07:30- 08:30

08:30- 09:30

16:00- 18:30

12:00- 13:00

14:00- 15:00

15:00 - 16:00

MWF

11:00 - 13:00

Tuesdays 11:00 - 13:00

MWF

7:30 - 10:30

Sweeping or Dry Mopping D D 2W D W D 3W W 3W Wet Mopping 2W 2W W 2W W D W W 3W General Cleaning D D W W D D W W 3W Appliances Cleaning W W W W D W W W W Vacuuming D D W AR D W W Trash D D D D D D 3W W 3W Recycling D D D D D D 3W W W Restrooms D D D D D D 3W W 3W Window Cleaning (internal) W W W W W M W W Polishing D D D D 3W M Window Blinds M M M M M M M Representational Supplies D Ambassador's Exterior Balcony D

D Daily 2W Twice a Week 3W Three Times a Week W Weekly M Monthly AR As Required

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APPENDIX Z

ROOM NUMBER OCCUPANT/

DESCRIPTION

ESCORTING

NEEDED

TOTAL

AREA

sq. meters

WEEKLY

FREQUENCY

MONTHLY

FREQUENCY

ESTIMATED

YEARLY

sq. meters (excluding holidays)

A: Chancery 4th Floor 402 Restroom Yes 6 5 20 1,320 403 Corridor Yes 5 5 20 1,100 410 Restroom Yes 8 5 20 1,760 411 Corridor Yes 5 5 20 1,100 421 Office Yes 18 5 20 3,960 422 Office Yes 27 5 20 5,940 427 Copy Room Yes 13 5 20 2,860 430 Corridor Yes 51 5 20 11,220

423, 423A, 423B & 423C Office Yes 47 5 20 10,340

424 &424A Office Yes 46 5 20 10,120 426 &426A Restroom Yes 11 5 20 2,420

427A Kitchen Yes 8 5 20 1,760 53,900

B: Chancery 3rd Floor 302 Restroom Yes 6 5 20 1,320 303 Corridor Yes 9 5 20 1,980 306 Copy Room Yes 7 5 20 1,540 307 Corridor Yes 5 5 20 1,100 310 Restroom Yes 5 5 20 1,100 311 Restroom Yes 9 5 20 1,980 316 Corridor Yes 5 5 20 1,100 324 Office Yes 26 5 20 5,720 325 Office Yes 24 5 20 5,280

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326 Office Yes 15 5 20 3,300 327 Office Yes 17 5 20 3,740 328 Office Yes 18 5 20 3,960 329 Office Yes 29 5 20 6,380 330 Office Yes 27 5 20 5,940 331 Office Yes 24 5 20 5,280 341 Conference Yes 77 5 20 16,940 343 Corridor Yes 34 5 20 7,480 344 Corridor Yes 19 5 20 4,180

324A Office Yes 15 5 20 3,300 344A Corridor Yes 15 5 20 3,300

84,920 C: Chancery 2nd Floor

200 Corridor No 11 5 20 2,420 202 Restroom - Men No 4 5 20 880 203 Corridor No 4 5 20 880 205 Office No 13 5 20 2,860 206 Copy Room No 7 5 20 1,540 207 Corridor No 5 5 20 1,100

213 Office No 13 5 20 2,860

214 Copy Room No 6 5 20 1,320 215 Corridor No 5 5 20 1,100

218 Office Yes 13 5 20 2,860

219 Office Yes 5 5 20 1,100

220 Office Yes 41 5 20 9,020 221 Office Yes 15 5 20 3,300 222 Office Yes 18 5 20 3,960 223 Office Yes 30 5 20 6,600

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224 Office No 16 5 20 3,520

225 Office No 17 5 20 3,740

226 Office Yes 29 5 20 6,380

227 Office No 27 5 20 5,940

228 Office No 16 5 20 3,520 231 Conference Room No 26 5 20 5,720 234 Office No 16 5 20 3,520 235 Office No 18 5 20 3,960 236 Office Yes 22 5 20 4,840 240 Office No 16 5 20 3,520 241 Office No 25 5 20 5,500 242 Office No 23 5 20 5,060 243 Corridor No 7 5 20 1,540 244 Office Yes 19 5 20 4,180 245 Office No 16 5 20 3,520 247 Office No 15 5 20 3,300 248 Office No 15 5 20 3,300 250 Office No 27 5 20 5,940 251 Corridor No 15 5 20 3,300

252 Office No 27 5 20 5,940

200A Corridor No 75 5 20 16,500 209, 210 & 211 Restroom - Women No 12 5 20 2,640

211A Corridor No 2 5 20 440

229 & 230 Office Yes 32 5 20 7,040

231A Office No 15 5 20 3,300

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232 & 233 Office Yes 47 5 20 10,340

237&238&239 Office No 52 5 20 11,440 244A Office Yes 21 5 20 4,620 253A Corridor No 22 5 20 4,840 253B Corridor No 16 5 20 3,520

192,720 D: Chancery 1st Floor/Ground Floor

100 Corridor No 10 5 20 2,200 102 Corridor No 11 5 20 2,420

105 Restroom No 3 5 20 660

106 Restroom No 3 5 20 660

109 Corridor No 11 5 20 2,420 110 Restroom - Men No 8 5 20 1,760 111 Restroom No 10 5 20 2,200

114 Office No 8 5 20 1,760

115 Office Yes 11 5 20 2,420 116 Office Yes 15 5 20 3,300

118 Office Yes 14 5 20 3,080

120 Restroom - Showers No 13 5 20 2,860

121 Restroom No 12 5 20 2,640

122 Cafeteria Sitting Area No 75 5 20 16,500

123 Office Yes 15 5 20 3,300 124 Office Yes 19 5 20 4,180

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126 Office Yes 29 5 20 6,380 127 Office Yes 9 5 20 1,980 128 Office Yes 3 5 20 660 129 Office Yes 7 5 20 1,540 131 Office Yes 11 5 20 2,420 132 Office No 19 5 20 4,180

133 Office Yes 17 5 20 3,740

134 Office Yes 10 5 20 2,200 135 Office Yes 14 5 20 3,080

136 Visa Waiting Area No 58 5 20 12,760

138 Office Yes 14 5 20 3,080

140 Office Yes 11 5 20 2,420

141 Office Yes 23 5 20 5,060

142 Office Yes 22 5 20 4,840 143 Office Yes 14 5 20 3,080 144 Office Yes 22 5 20 4,840 145 Office Yes 14 5 20 3,080 146 Office Yes 17 5 20 3,740 147 Office Yes 14 5 20 3,080

148 Office Yes 14 5 20 3,080

149 Corridor No 39 5 20 8,580 150 Lobby - Chancery No 35 5 20 7,700 151 Corridor No 40 5 20 8,800 152 Lobby - East No 100 5 20 22,000 156 Corridor No 19 5 20 4,180

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159 Corridor No 57 5 20 12,540 166 Corridor No 14 5 20 3,080

118A Office Yes 22 5 20 4,840 129A Office Yes 2 5 20 440

133A &133B Lobby - Main Entrance No 50 5 20 11,000

136A Visa Waiting Area No 17 5 20 3,740

137 & 139 Office Yes 57 5 20 12,540

137A Office Yes 14 5 20 3,080

150A Lobby - Chancery No 10 5 20 2,200 150B Lobby - Chancery No 15 5 20 3,300 150C Corridor No 9 5 20 1,980 152A Corridor - East No 10 5 20 2,200 155A Corridor No 16 5 20 3,520 155B Corridor No 12 5 20 2,640

Elevator No 6 5 20 1,320 Elevator No 9 5 20 1,980 249,260

E: Chancery Basement 0 Corridor No 10 1 4 440 1 Corridor No 12 1 4 528 3 Corridor No 16 1 4 704 4 Corridor No 46 1 4 2,024 6 Corridor No 12 1 4 528 7 Corridor No 9 1 4 396

15 Corridor No 56 1 4 2,464 21 Office No 10 5 20 2,200

004A Gym No 70 5 20 15,400

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Stairs (6.00 x 2.36)x(5 floors)x(2) No 142 5 20 31,240

55,924 F: Chancery/Exterior Area

119 Office Yes 27 5 20 5,940 158 Office Yes 35 5 20 7,700 160 Janitorial No 15 5 20 3,300 167 Office No 21 5 20 4,620 168 Office No 14 5 20 3,080 173 Office No 24 5 20 5,280

160A Janitorial No 9 5 20 1,980 164 & 164A Restroom - Men No 16 5 20 3,520 165 & 165A Restroom - Women No 16 5 20 3,520

D1 Corridor No 57 5 20 12,540 D2 Corridor No 24 5 20 5,280 D3 Corridor No 48 5 20 10,560 Gate - East No 23 5 20 5,060 Gate - North No 53 5 20 11,660 Lunch Room - FAC No 9 5 20 1,980 Lunch Room - LGF No 54 5 20 11,880 Office No 27 5 20 5,940 Office No 19 5 20 4,180

Outdoor Lunch and Smoking Areas No 55 5 20 12,100

Pool Area No 162 3 12 21,384

Pool Area - Cabana - Women No 21 3 12 2,772

Pool Area -Cabana - Men No 21 3 12 2,772

147,048

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G: North Annex Balconies No 40 3 12 5,280 Corridors No 23 3 12 3,036 Kitchen No 25 3 12 3,300 Lobby No 10 3 12 1,320 Office No 12 3 12 1,584 Office No 11 3 12 1,452 Office No 13 3 12 1,716 Office No 12 3 12 1,584 Office No 12 3 12 1,584 Office No 6 3 12 792 Reception Area No 122 3 12 16,104 Rest Rooms No 11 3 12 1,452

Waiting /Interview Room No 14 3 12 1,848

41,052 H: Warehouse

Kitchenette No 6 1 4 264 Office No 20 1 4 880 Restroom No 4 1 4 176 1,320

I: West Annex 101 Office No 25 3 12 3,300 102 Office No 11 3 12 1,452 103 Office No 15 3 12 1,980 104 Office No 30 3 12 3,960 105 Office No 20 3 12 2,640 106 Office No 13 3 12 1,716 112 Office No 18 3 12 2,376 113 Office No 19 3 12 2,508 116 Office No 32 3 12 4,224

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122 Office No 36 3 12 4,752 123 Office No 20 3 12 2,640 124 Janitorial No 4 3 12 528 125 Office No 14 3 12 1,848 126 Office No 16 3 12 2,112 127 Vestibule No 2 3 12 264 128 Office No 14 3 12 1,848 129 Vestibule No 6 3 12 792

127A Office No 23 3 12 3,036 127B Conference Room No 46 3 12 6,072 129A Office No 15 3 12 1,980 129B Office No 15 3 12 1,980

Corridor No 33 3 12 4,356 Corridor No 52 3 12 6,864 Corridor No 62 3 12 8,184 Gym and Restrooms No 20 3 12 2,640 Kitchen/ Lunch Area No 45 3 12 5,940 Restroom - Men No 15 3 12 1,980 Restroom - Women No 15 3 12 1,980 83,952

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SECTION 2 - CONTRACT CLAUSES

FAR 52.212-4 CONTRACT TERMS AND CONDITIONS – COMMERICAL ITEMS

(OCT 2018) AND (DEVIATION 2017-02) (JUNE 2017), is incorporated by reference (see SF- 1449, Block 27A)

52.212-5 CONTRACT TERMS AND CONDITIONS REQUIRED TO IMPLEMENT

STATUTES OR EXECUTIVE ORDERS-COMMERCIAL ITEMS (OCT 2019)

(a) The Contractor shall comply with the following Federal Acquisition Regulation (FAR) clauses, which are incorporated in this contract by reference, to implement provisions of law or Executive orders applicable to acquisitions of commercial items:

(1) 52.203-19, Prohibition on Requiring Certain Internal Confidentiality Agreements or Statements (Jan 2017) (section 743 of Division E, Title VII, of the Consolidated and Further Continuing Appropriations Act, 2015 (Pub. L. 113-235) and its successor provisions in subsequent appropriations acts (and as extended in continuing resolutions)).

(2) 52.204-23, Prohibition on Contracting for Hardware, Software, and Services Developed or Provided by Kaspersky Lab and Other Covered Entities (Jul 2018) (Section 1634 of Pub. L. 115-91).

(3) 52.204-25, Prohibition on Contracting for Certain Telecommunications and Video Surveillance Services or Equipment. (Aug 2019) (Section 889(a)(1)(A) of Pub. L.

115-232).

(4) 52.209-10, Prohibition on Contracting with Inverted Domestic Corporations (Nov 2015).

(5) 52.233-3, Protest After Award (Aug 1996) (31 U.S.C. 3553).

(6) 52.233-4, Applicable Law for Breach of Contract Claim (Oct 2004) (Public Laws 108-77 and 108-78 (19 U.S.C. 3805 note)).

(b) The Contractor shall comply with the FAR clauses in this paragraph (b) that the Contracting Officer has indicated as being incorporated in this contract by reference to implement provisions of law or Executive orders applicable to acquisitions of commercial items:

_X_ (1) 52.203-6, Restrictions on Subcontractor Sales to the Government (Sept 2006), with Alternate I (Oct 1995) (41 U.S.C. 4704 and 10 U.S.C. 2402).

__ (2) 52.203-13, Contractor Code of Business Ethics and Conduct (Oct 2015) (41 U.S.C. 3509)).

__ (3) 52.203-15, Whistleblower Protections under the American Recovery and Reinvestment Act of 2009 (June 2010) (Section 1553 of Pub. L. 111-5). (Applies to contracts funded by the American Recovery and Reinvestment Act of 2009.)

_X_ (4) 52.204-10, Reporting Executive Compensation and First-Tier Subcontract Awards (Oct 2018) (Pub. L. 109-282) (31 U.S.C. 6101 note).

__ (5) [Reserved].

_X_ (6) 52.204-14, Service Contract Reporting Requirements (Oct 2016) (Pub. L.

111-117, section 743 of Div. C).

_X_ (7) 52.204-15, Service Contract Reporting Requirements for Indefinite- Delivery Contracts (Oct 2016) (Pub. L. 111-117, section 743 of Div. C).

_X_ (8) 52.209-6, Protecting the Government’s Interest When Subcontracting with Contractors Debarred, Suspended, or Proposed for Debarment. (Oct 2015) (31 U.S.C. 6101 note).

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