SOW-Olympus.doc

NIH Clinical Center Critical Care Medicine Department Olympus America Annual Maintenance Statement of Work

BACKGROUND INFORMATION

The Critical Care Medicine Department (CCMD) was established in November 1977 to provide medical care for critically ill patients throughout the Clinical Center who have potentially reversible medical problems. Critical care medicine may be defined as the observation, diagnosis, treatment, and rehabilitation of patients with overt or potential failure of vital functions.

The Department is currently composed of the following sections:

· Clinical Medical Services

· Critical Care Therapy and Respiratory Care

· Research Section

· AIDS Section

· Administrative Services

The mission of the Department is to (a) provide superb care for Clinical Center patients who may benefit from critical care services, (b) improve both understanding and management of the critical disease processes, c) train health care professionals to understand, provide, and improve critical care services.

The activities of the Department have been directed principally towards:

· Organizing, developing and maintaining a medical facility capable of providing a full spectrum of superb critical care and specialized outpatient services to the Clinical Center.

· Maintaining a consultative service to assist in the management and care of critically ill patients throughout the Clinical Center.

· Maintaining an educational and training program in critical care for therapists, nursing and physician staffs.

· Providing national leadership in directing the standards and goals of critical care clinical practice, training, and research.

CCMD Mission To provide high quality and cost effective clinical service that meets the needs of CC patients and NIH Institutes, to facilitate the research goals of NIH Institutes and investigators, and to conduct high quality research and training in Critical Care Medicine.

PURPOSE

This request is to obtain an Annual Full Service Agreement on the Olympus Bronchoscopes. These bronchoscopes are critical for management of critically ill patients with moderate to severe respiratory compromise due to infection. The bronchoscopes are very delicate and are subject to extreme wear and tear during the procedure. Repairs, if needed, are expensive and must be turned around quickly to ensure an adequate inventory of bronchoscopes to use for patient care.

SCOPE

The Offeror shall provide the following:

Olympus will provide the following services under this full service agreement for bronchoscopes listed below.

BF-1T180: Serial #2801630 BF-1TH190: Serial #2723523 BF-H190: Serial #2723850 BF-H190: Serial #2723854 BF-P190: Serial #2711573 BF-P190: Serial #2711596 BF-P190: Serial #2711625 BF-P190: Serial #2711753 BF-Q190: Serial #2721198 BF-Q190: Serial #2721200 BF-Q190: Serial #2721212 BF-Q190: Serial #2721214 BF-Q190: Serial #2721215 BF-XP190: Serial #2710975 BF-XP190: Serial #2711017

1. Full repair coverage with no cap for all contracted equipment. Work will be performed by Olympus trained technicians.

1. Accidental damage covered at no additional charge.

1. Prioritized repairs, 24-48 hour turn-around time for most repairs.

1. Next day shipping in both directions included at no extra charge.

1. 24/7 technical support: 800-848-9027 Weekdays 7am-8pm Est; 877-624-7267 all other times

1. Online repair tracking and history at www.olympusamerica.com/serviceportal

1. Training and support provided by Olympus Endoscopy Support Specialists on-site at the facility

1. Full access to Preventative Maintenance and Educational Courses offered through Olympus University

1. Service Contracts Administrative Support: Weekdays 8:30am-5:30pm Est, via telephone 800-401-1075, Fax: 484-896-7154, email: service.contracts@olympus.com

PERIOD OF PERFORMANCE

The Clinical Center anticipates delivery of items stated in the SOW to occur between the following performance dates:

November 1, 2018 to October 31, 2019 November 1, 2019 to October 31, 2020 November 1, 2020 to October 31, 2021

DELIVERY LOCATION, SCHEDULE AND INSTRUCTIONS

Any deliverables associated with this SOW shall be delivered to the National Institutes of Health, Clinical Center at the address listed below.

NIH Clinical Center 10 Center Drive Building 10-CRC, Room 4-5551 Bethesda, MD 20892

Attention: Windy Wallin 301-435-2348 wwallin@cc.nih.gov

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