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National Institutes of Health, Clinical Center Health Information Management Department Annual Enhancement and Support Statement of Work Five-Year Period of Performance 4/01/2017 – 03/31/2022

I. Introduction

A. Background

The Health Information Management Department, at the NIH-Clinical Center currently utilizes 3M (formerly SoftMed) ChartLinc, ChartScript, ChartScript/MD, and ChartManagement systems, which integrate with the Clinical Center Clinical Research Information System, CRIS, to provide researchers and clinicians with digitized images of inactive medical records, the transcription management system and other HIMD related applications.

3M-SoftMed’s comprehensive health information modules and extensive interfacing ability provide a modular approach to a fully automated, event-enabled electronic environment.

3M-SoftMed’s Windows-based modules perform on your network using today’s standard PC and networking technology. Superior module integration allows one to share common data with just one interface to your host system. SoftMed’s modular approach allows for gradual or immediate implementation of these systems.

These interfaces have been established for several years and allow patient demographics, admission data, and medical orders to flow from the CRIS to the transcription management and incomplete record tracking systems for generation of medical reports and tracking of incomplete medical records.

Current products that require enhancement and support include, but limited to the following:

CartScan user licenses; Clinical Abstracting user licenses; NetLinc for Electronic Signature Authorization; Rapid Access Archive System DL; ShartScan; Electronic Signature Authority (ESA); ChartScript; Provider ID w/Physician DB and Batch I/F; ChartScriptMD; ChartReserve user licenses; ChartPrint; CharLinc Std Document Upload; ChartScript user licenses; ChartFact/Locater user licenses; ChartID; NetLinc for ChartView add-on; ChartLinc Std Patient Data Download; ChartFact/Locator user licenses; ChartView user licenses; Med Transcription Svc Org I/F for ADT; ChartLinc Modification; ChartView; Clinical Abstracting; ChartScript.Net user license; ChartFax License; ChartFax to ChartScript; and ChartFax e-mail.

The following are the purchase orders that were created in previous fiscal years for enhancement and support for all our SoftMed products are: MM301021, MM301023, MM401757, MM500992, MM602267, MM701152, HHSN269200900042P, HHSN269201000034P and HHSN269201100100P.

B. Objectives

The purpose of this task order is to provide the NIH with Enhancement and Support for the 3M products that are a part of system for the transcription services used by authorized healthcare staff within the NIH Clinical Center.

II. Description of the task to be accomplished

The Annual Enhancement and Support Program entitles the user to access to the 3-M (formerly known as SoftMed) support hotline, remote diagnostic support, and all enhancements to the system. SoftMed offers the following two support options for 24 hours/day, 365 days/year.

III. Cost

Five Year Period of Performance from 4/1/18 through 3/31/22.

Breakdown of the estimated costs during the 5-year period starting in 10/1/17:

IV. Evaluation Criteria

The Health Information Management Department shall evaluate the technical and cost proposals and an award shall be made using Best Value award criteria. The contractor’s technical proposal will be evaluated based upon the following technical criteria. These criteria are listed in order of relative importance.

Past performance: This refers to the contractor’s performance of similar tasks in previous contract efforts. These contracts must be completed within the past three (3) years or currently in progress for services similar to the requirements of this statement of work. (35%)

1. Experience of proposed individuals: Resumes are required for key personnel proposed. Resumes should contain details (length of experience, depth of experience, dates employed and employer) which specifically address the skills and experience contained in the Statement of Work. This item refers to “Experience and Skills” listed under each subtask and in those past performance references cited. (35%)

1. Cost: This applies to overall costs. (20%)

1. Technical and managerial approach: This refers to the manner in which the contractor proposes to provide the support required. (10%)

Important note: 3M-Company (formerly known as SoftMed) is the only vendor authorized to perform annual enhancement and support services for these products.