SOW_-_15M00118QD0100001.pdf

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Attached to: Mobile Device Management Services
Solicitation number: 15M70018QA3100001
Issued by: Department of Justice US Marshals Service Tactical Operations Division

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USMS Mobile Device Management Requirements 1 | P a g e

PART I – STATEMENT OF WORK

UNITED STATES MARSHALS SERVICE

Office of Strategic Technology

Mobile Device Management Services

1. Introduction The United States Marshals Service (USMS), Office of Strategic Technology provides technical solutions and support for USMS communications and protective operations.

2. Scope This is a non-personal service, performance-based type, Statement of Work. The contractor shall provide Mobile Device Management Services which will be used for tracking purposes in various modems and Iridium tracking devices.

3. Role and Responsibilities for Government Personnel

Contracting Officer (CO): The CO has the overall and primary responsibility for the administration of this contract. Only the CO has the authority to enter into, administer, or terminate this contract on behalf of the Government. This includes modifying and deviating from the contract’s terms, conditions, requirements, specifications, and delivery schedules; making final decisions involving such matters as invoice payments or other consideration due to the Government for nonperformance or unsatisfactory performance, interpreting the contract, and resolving disputes; and, terminating the contract for default or convenience. The CO also has authority to delegate certain responsibilities to an authorized Government representative.

Contracting Officer’s Representative (COR): The CO will appoint individual(s) to act as authorized representatives in the monitoring and administration of this contract. This individual is designated in writing as a COR. An individual designated as a COR is authorized to perform the following functions and those functions in accordance with the COR appointment letter:

o Coordinate the technical aspects of this contract and inspect all required services.

o Certify, accept and reject invoices deemed improper for payment for the services and/or supplies rendered and allowed under the terms and conditions of this contract.

o Evaluate the contractor’s performance.

4. General Requirements

The United States Marshals Service (USMS) Tactical Operations Division (TOD), Office of Strategic Technology (OST) requires Mobile Device Management Services which will be used for tracking purposes in various modems and Iridium tracking devices. The cellular and VPN service will

USMS Mobile Device Management Requirements 2 | P a g e specifically be used for the:

Micron Wireless AT Plus 3G (GSM service) Micron Wireless Prime Bolt (Prime ATC – CDMA service & Prime AT Plus – GSM service) Micron Wireless Prime One (GSM service) NAL Research Corporation Shout GSM handhelds (Iridium and GSM dual mode service) NAL Research Corporation 9603-3G Modems (Iridium and GSM dual mode service) Meitrack TC68SG (GSM service)

Other devices may be added as needed.

The Cellular Service MUST have the following:

A. Minimum must support North American GSM service bands 800, 850, 1800, and 1900 B. Minimum roaming GSM International and Mexico C. Code Division Multiple Access(CDMA) service bands 800 and 1900 D. 24 hours a day/7 days a week self-provisionable service. (customer provisions IMEI and

SIM’s directly via a web interface, completion time for additions, deletions, and changes must be within 7 hours).

E. Vendor must be available 24 hours a day/7days a week for related support. Expected response time must be within 3 hours.

F. Ability to temporarily suspend service G. Data usage is estimated at 3.1 KB per device monthly

The Virtual Private Network Requirements are:

H. SMS Gateway I. VPN tunnel between USMS site and provider using border gateway protocol (BGP) with failover J. Class C IP address Block non routable on internet K. Masked account APN and IP address block L. SLA (service level agreement) on VPN tunnel M. Cell tower triangulation N. Assisted GPS (AGPS)

5. Period of Performance

Base Year: 12/01/2017 – 11/30/2018 Option Year One: 12/01/2018 – 11/30/2019 Option Year Two: 12/01/2019 – 11/30/2020 Option Year Two: 12/01/2020 – 11/30/2021 Option Year Three: 12/01/2021 – 11/30/2022

USMS Mobile Device Management Requirements 3 | P a g e

6. Invoice Instructions

Invoices are to be billed once a month after delivery of product/services. Invoices should be mailed to the following address:

ATTN: Angela Price Office of Strategic Technology United States Marshals Service 101 W. Broadway Suite 450 San Diego, CA 92101

The invoice shall include the following information:

(i) Name and address of the contractor;

(ii) Invoice date and invoice number;

(iii) Contract number, contract line item number and, if applicable, the order number;

(iv) Description, quantity, unit of measure, unit price and extended price of the items delivered;

(v) Shipping number and date of shipment, including the bill of lading number and weight of shipment, if shipped on Government bill of lading;

(vi) Terms of any discount for prompt payment offered;

(vii) Name and address of official or invoice recipient(s);

(viii) Name, title, and phone number of person to notify in the event of a defective invoice

(ix) Taxpayer Identification Number (TIN)

(x) Electronic funds transfer (EFT) banking information

7. Other Considerations

All costs must be included in the proposal response.

USMS Mobile Device Management Requirements 4 | P a g e

PART II – EVALUATION FACTORS FOR AWARD

The Government will award a contract resulting from this solicitation to the responsible offeror whose offer, conforming to the solicitation, will be most advantageous to the Government, price and other factors considered. The evaluation factors are: 1) Technical Capability; 2) Past Performance; 3) Price.

Evaluation may be made with or without discussions with the offeror(s). Technical Capability and Past Performance, when combined, are considered to be equal to Price.

1) TECHNICAL CAPABILITY – Technical Capability shall be presented to the Government in written format. The specific technical evaluation sections listed below shall be clearly and fully addressed in the technical proposal. The responses to each section listed below must contain an adequate description of the services being offered in sufficient detail for the Technical Evaluation Board (TEB) to determine if the offeror can meet the requirements of the solicitation.

The Technical Capability criteria below will be used by TEB members to comparatively evaluate each offer:

Describe your firm’s understanding of the scope required by the Statement of Work.

Describe your firm’s technical ability to provide cellular services meeting the minimum requirements listed in the Statement of Work. Describe projects which are similar in scope, size, and complexity which your firm has performed within the past three (3) years. This shall include any related projects with other Federal Government Agencies.

Describe your firm’s technical ability to provide Virtual Private Network (VPN) services meeting the minimum requirements listed in the Statement of Work. Describe projects which are similar in scope, size, and complexity which your firm has performed within the past three (3) years. This shall include any related projects with other Federal Government Agencies

Technical Capability will be scored on a four (4) level adjectival rating scale:

Adjectival

Rating Definition

Exceptional

The proposal is exceptional in all respects and demonstrates an outstanding understanding of the Government’s requirements, and contains an approach that significantly exceeds the solicited performance/capability standards. The proposal does not contain any type of weaknesses (including significant) or deficiencies, and there is a high probability of success (and minimal) risk that this Offeror would fail to meet the Government’s requirements.

Good

The proposal demonstrates a good understanding of the Government’s requirements and contains an approach that exceeds the solicited performance/capability standards. The proposal does not contain any significant weaknesses or deficiencies, but may contain minor correctable weaknesses that are offset by one or more strengths that will benefit the Government. There is a strong probability of success and

USMS Mobile Device Management Requirements 5 | P a g e little risk that this Offeror would fail to meet the Government’s requirements.

Acceptable

The proposal meets all of the Government’s minimum requirements.

The proposal has one or more weaknesses that are not offset by strengths, but does not contain any deficiencies. There is a reasonable probability of success and some risk that this Offeror would be able to meet the Government’s requirements.

Unacceptable

The proposal contains one or more errors, omissions or deficiencies that fail to meet the Government’s minimum requirements. There is an unacceptably high degree of risk that this Offeror would be able to meet the Government’s requirements. Any proposal that receives this rating will not be considered for award.

2) PAST PERFORMANCE – The offeror is required to provide past performance data for similar or relevant Government or Commercial contracts worked within the past five (5) years by submitting two (2) different sources to enable the Government to verify their Past Performance.

Offerors shall have two (2) of their previous customers complete the Past Performance Questionnaire (Attachment A). The assessment of the offeror's past performance will be used as a means of evaluating the relative capability of the offeror.

In investigating an offeror's performance, the Government will consider the information provided by the offeror, information obtained from other sources, including past and present customers and their employees; other Government agencies, including state and local agencies; consumer protection organizations and better business bureaus; former subcontractors; and others who may have useful information.

In the case of an offeror without a record of relevant past performance or for whom information on past performance is not available or so sparse that no meaningful past performance rating can be reasonably assigned, the offeror may not be evaluated favorably or unfavorably on past performance (see FAR 15.305 (a)(2)(iv)). Therefore, the offeror shall be determined to have unkown past performance. In the context of acceptability/unacceptability, “unknown” shall be considered a “PASS” past performance.

The offer will be evaluated on the currency, size, scope, and responsibilities of the offeror in engagements relevant to the requirements detailed in this SOW. The Government will evaluate overall customer satisfaction through information submitted in the Past Performance Questionnaire, assessments from the Past Performance Information System (PPIRS), and any other Federally managed exclusion list. The Government will also evaluate promptness and effectiveness of any necessary corrective action.

Past performance will be evaluated on a five (5) level adjectival rating scale.

The assessment of the offeror's past performance will be used as a means of evaluating the relative capability of the offeror. Past performance must reflect that work performed in the past five (5) years was satisfactory or better, as well as indicate a specific rating of satisfactory or better on meeting the performance schedule.

Past Performance Rating Guidelines:

USMS Mobile Device Management Requirements 6 | P a g e

Quality of Product or Service o 0 – Unsatisfactory: Jeopardizes the achievement of contract goals; default.

o 1 – Poor: Requires major agency intervention to ensure achievement of contract goals;

show cause or cure notices.

o 2 – Satisfactory: Meets specifications in most cases, however, some agency intervention required to ensure achievement of contract requirements.

o 3 – Good: Meets specifications in all cases.

o 4 – Excellent: Exceeds specifications in some cases.

Problem Resolution o 0 – Unsatisfactory: Inadequately resolved problems that jeopardize contract goals.

o 1 – Poor: Significant agency intervention required to resolve problems jeopardizing contract goals.

o 2 – Satisfactory: Some agency intervention required to resolve problems jeopardizing contract goals.

o 3 – Good: Successfully overcomes or resolves all problems and achieves contract goals with minimal agency intervention.

o 4 – Excellent: Anticipates and avoids most problems and successfully overcomes all unforeseen problems.

Cost Control o 0 – Unsatisfactory: Cost increases jeopardize achievement of contract goals; or billings routinely include unallowable costs.

o 1 – Poor: Significant cost increases; or some inaccurate billings including some with unallowable costs.

o 2 – Satisfactory: Minor cost increases; or some inaccurate billings, but a minimal (1-2) number with unallowable costs.

o 3 – Good: Contractor performed within costs; but some late billings, none with unallowable costs.

o 4 – Excellent: Costs were less than the amount cited in the contract; and billings accurate and timely.

Timeliness of Performance o 0 – Unsatisfactory: Delays jeopardize the achievement of contract goals.

o 1 – Poor: Other significant delays.

o 2 – Satisfactory: Minor delays.

o 3 – Good: All deliverables on time.

o 4 – Excellent: All deliverables on time with some ahead of schedule; or stays on schedule despite unforeseen circumstances.

Business Relations o 0 – Unsatisfactory: Unethical or illegal business practices.

o 1 – Poor: Business practices are not attuned to customer support.

o 2 – Satisfactory: Business practices are somewhat attuned to customer support.

o 3 – Good: Business practices focus on customer support.

o 4 – Excellent: Highly effective, proactive business practices focused on customer support.

USMS Mobile Device Management Requirements 7 | P a g e

Customer Service o 0 – Unsatisfactory: Response to service requests is routinely late, ineffective, or rude;

customers express frustration or anger about many interactions; complaints are unresolved; Contractor seems unaware of service issues.

o 1 – Poor: Response to service requests is often late, ineffective or rude; some complaints are resolved.

o 2 –Satisfactory: Response to service requests is uneven in timing or effectiveness;

customer interactions are tenuous; Contractor is trying hard and understands service issues.

o 3 – Good: Response to service requests is timely, effective and courteous; customers express positive feedback; delivery of service is smooth and organized; collects customer feedback; customer problems are resolved well.

o 4 – Excellent: Response to service requests is timely, effective and courteous; the Contractor is proactive in building good relations with customers, proposing new service strategies, analyzing and reporting on service loads and collecting and using customer feedback.

Any offeror that does not demonstrate a satisfactory performance or better on at least two (2) different projects (within the past five (5) years) similar in scope to the work described in this RFQ will not receive a Pass rating for the Past Performance factor.

Based on the past performance data provided in the Past Performance Questionnaire, PPIRS, and any other Federally managed system, the Government will assess performance risk using the following scale:

ADJECTIVAL

RATING

DEFINITION

PASS

The offeror has demonstrated a satisfactory or better performance on work similar in nature to the requirements detailed in the RFQ for at least two (2) Government and/or commercial contracts within the past five (5) years. At least two (2) different references completed and submitted the past performance questionnaire (PPQ) on behalf of the offeror, and provided a specific rating of satisfactory or better in meeting the performance schedule. In lieu of two (2) PPQ, the offeror has satisfactory, or better ratings in www.PPIRS.GOV.

FAIL

The offeror does not have an acceptable past performance record for the requirements identified in the RFQ and/or at least two (2) different references did not complete and submit the past performance questionnaire on behalf of the offeror. In addition, there are no satisfactory, or better, ratings in PPIRS.GOV.

UNKNOWN

In the case of an offeror without a record of relevant past performance or for whom information on past performance is not available or so sparse that no meaningful past performance rating can be reasonably assigned, the offeror may not be evaluated favorably or unfavorably on past performance. Therefore, the offeror shall be determined to have unknown past performance. In the context of Pass/Fail, “Unknown” shall be considered “Pass.” The

USMS Mobile Device Management Requirements 8 | P a g e

Government may also use past performance information obtained from sources other than those identified by the offeror to verify that the offeror does not have a past performance record. Information may be obtained from PPIRS, which functions as the central warehouse for performance assessment reports received from several Federal performance information collection systems.

3) PRICE – Each Price Proposal will be evaluated on the basis of price reasonableness. This evaluation may include, but is not limited to a comparison of the proposed price with the prices proposed by other offerors, the Government’s estimate, consideration of current prices being paid for the same or similar services, current market conditions, as well as other relevant measures.

This factor shall be addressed in the solicitation's Price Schedule.

AWARD:

The contract will be awarded to the offeror whose quote contains the combination of evaluated factors (i.e. Technical Capability, Past Performance, and Price) that is most advantageous to the Government.

The Government will perform a trade-off analysis, taking the established factors into account. The trade-off determination entails an assessment by the Government, in which, Technical Capability and Past Performance (when combined) are equal to Price.

All responsible sources that can meet the requirements and provide items as listed above may respond to this solicitation by submitting a price quote and technical proposal. To be eligible for award under this solicitation, the offeror must be listed with active status on the System for Award Management website -www.SAM.Gov .

The Government reserves the right to award a contract without discussions if the CO determines that discussions are not necessary. Accordingly, it is strongly suggested that each offeror initially submit their most favorable technical terms and pricing to the Government. If discussions are necessary, the discussions will allow the Government to clarify and discuss information provided in the written proposals, address any significant weaknesses and deficiencies, and gain additional information concerning the offeror’s proposal. The Government reserves the right to call for discussions, proposal clarifications, and or revisions at any time as may be determined to be in the Government’s best interest and in accordance with the FAR.

USMS Mobile Device Management Requirements 9 | P a g e

PART III- INSTRUCTIONS TO OFFERORS

A. Solicitation Clause 52.212-1, Instructions to Offerors – Commercial Items

In addition to the instructions listed below, all offerors are required to follow the terms and conditions listed in solicitation clause 52.212-1, Instructions to Offerors – Commercial Items, which is part of the solicitation.

B. Proposals shall be submitted in two (2) separate volumes as follows:

Offerors shall prepare their quotes simply and economically, by providing a straight-forward, concise delineation of capabilities. Therefore, quotes should be practical, legible, clear, and coherent.

Volume 1 – Technical Capability o Volume One (1) shall not exceed fifteen (15) total pages. If more than fifteen (15) pages are submitted with Volume One (1), the additional pages will NOT be reviewed and considered part of the offeror’s proposal. All pages shall be single sided, 8-1/2” x 11”, no foldouts, twelve (12) point New Times Roman font, single spaced. However, smaller fonts are permitted for graphics images and charts. Pages shall have a minimum ½” margin all around.

Volume 2 – Price o Offerors must submit one (1) copy of their Pricing Schedule. The contractor must provide a “total” price for all products and/or services. This includes for the base year with options. A signed SF-1449, and signed Amendment(s), if applicable, shall be provided with offeror’s Price Proposal submission. The offeror’s applicable DUNS # and socioeconomic business status shall be provided with this volume.

C. Exceptions:

Any exceptions to this Request for Quote or the Statement of Work will not be accepted by the U.S. Marshals Service.

D. Communications/Questions/Inquires:

Offerors shall submit their offers via email to Justin Young at justin.young@usdoj.gov no later than 1:00 pm (EST) on November 14, 2017.

No telephone calls will be accepted. All questions concerning the solicitation must be submitted in writing. Written inquires will be answered in writing via amendment, however, because of the response time, no such inquiries will be considered if received after 1:00 pm (EST) on November 9, 2017. All questions shall be submitted to justin.young@usdoj.gov.

USMS Mobile Device Management Requirements 10 | P a g e

Responses to questions will be posted on FedBizOpps (www.fbo.gov).

U.S. MARSHALS SERVICE

REQUEST FOR QUOTE 15M00118QD0100001

ATTACHMENT # A

PAST PERFORMANCE QUESTIONNAIRE

Instructions: The Company that has provided you with this form plans to respond to a solicitation for the US Marshals Service (USMS). The solicitation deals with providing Mobile Device Management Services. Past Performance is a very important evaluation criterion for the acquisition, so input from previous customers of the offeror is very important. We would greatly appreciate you taking the time to complete this form. The information is to be provided directly to the USMS Contracting Officer and SHOULD NOT be disclosed to the offeror. Please provide an honest assessment and immediately return to the USMS by email at justin.young@usdoj.gov, no later than November 14, 2017, at 1:00 pm (EST).

Instructions for Completing Past Performance Survey

Based on the rating area elements presented below and the rating guidelines on the back of this sheet, please evaluate contractor performance in each of the rating areas. On the “Contractor Performance Information” form, please circle (or type in the “Comments” area) the rating from 0 to 4 that most closely illustrates your evaluation of the contractor’s performance. Please add written comments for each rating.

If you wish, you may attach additional comments or information. We would also appreciate your responses to the specific questions, if any, on the back of the form. Please return the form to the email address indicated above. Thank you for your time and your cooperation.

The USMS will use the information from this form to evaluate Offerors competing for contract awards.

We may release the information to the Contractor during debriefings. However, we will not release to the contractor from whom this information was received.

Elements within Each Rating Area:

USMS Mobile Device Management Requirements 11 | P a g e

Compliance with contract requirements

Accuracy of reports

Appropriateness of personnel

Technical excellence

Anticipates and avoids or mitigates problems

Satisfactorily overcomes or resolves problems

Prompt notification of problems

Pro-active

Effective Contractor-recommended solutions

Cost Control Within budget

Current, accurate and complete billings

Costs properly allocated

Unallowable costs not billed

Relationship of negotiated costs to actual

Cost efficiencies

Meets interim milestones

Reliable

Stays on schedule despite problems

Responsive to technical direction

Completes work on time, including wrap-up and contract administration

No liquidated damages assessed

Business Relations Effective management

Use of performance-based management techniques

Business-like concern for the customer's interests

Effective management and selection of subcontractors

Effective small/small disadvantaged business subcontracting program

Reasonable/cooperative behavior

Effective use of technology in management and communication

Flexible

Minimal staff turnover

Maintains high employee morale

Resolves disagreements without being unnecessarily litigious.

Understands and embraces service and program goals

Team approach with the customer

Satisfaction of end users with the Contractor’s service

Positive customer feedback

Prompt responses

Courteous interactions

Effective escalations and referrals

Initiative and proactive improvements

Rating Guidelines:

USMS Mobile Device Management Requirements 12 | P a g e o 0 – Unsatisfactory: Jeopardizes the achievement of contract goals; default.

o 1 – Poor: Requires major agency intervention to ensure achievement of contract goals;

show cause or cure notices.

o 2 – Satisfactory: Meets specifications in most cases, however, some agency intervention required to ensure achievement of contract requirements.

o 3 – Good: Meets specifications in all cases.

o 4 – Excellent: Exceeds specifications in some cases.

o 0 – Unsatisfactory: Inadequately resolved problems that jeopardize contract goals.