Amendment 1 of RFQ_15DDHQ22Q00000042.pdf

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RFQ 15DDHQ22Q00000042 ANONYMOUS TIP-LINE

Questions and Answers

Question 1: The scope mentions a subscription, are you requesting an off-the-shelf software or a custom software?

"The DEA is seeking a contractor to provide the government a subscription to a commercial tip management program that can be molded to fit the needs of the DEA, allowing for the receipt and management of tips on web-based platform that shall increase DEA’s effectiveness and efficiency in responding to public tips of criminal activity. The DEA is anticipating a web-based tip solution for citizens to send anonymous two-way tips to DEA Headquarters, and the DEA’s twenty-three (23) Field Divisions and seven (7) Foreign Regional Offices, as applicable, via web-based tip forms, and through customized Android and iPhone applications."

Answer: The product can be off-the-shelf as long as there’s flexibility to design/customize the tool based on the described requirements.

Question 2: Whether companies from Outside USA can apply for this? (like, from India or Canada)

Answer: As long as the company is eligible based on the specified requirements, including security and IT requirements, there is no geographic restriction.

Question 3: Whether we need to come over there for meetings?

Answer: There are no in-person meeting requirements, but the vendor should be available via phone or virtual meeting.

Question 4: Can we perform the tasks (related to RFP) outside USA (like, from India or Canada)

Answer: As long as the company is eligible based on the specified requirements, including security and IT requirements, there is no geographic restriction on the location of the performance.

Question 5: Can we submit the proposals via email?

Answer: Yes, See Section B – Instructions to Offerors, of the RFQ.

Question 6: Can you clarify the expected deliverable for letter D of section A of the tip line:

Allow the system to be RSS/feed ready to connect to Facebook, Twitter, Google Maps, Agency website, etc.

Answer: The system must have the ability pull tip submission data from these sites in real time, and process them, which may include leveraging internal agency systems. They should also notify and distribute data/tips according to agency policy.

Question 7: Additionally, who will be responsible for receiving and responding to tips that arrive via text message?

Answer: DEA special agents, intelligence research specialists, and other specialized employees from DEA’s field divisions and DEA headquarters will track/manage/respond to tips.