157 KP 2022 QASP.doc.pdf

157FSS/SVF 1 of 5 4 October 2021

QUALITY ASSURANCE SURVEILLANCE PLAN

FOR

Food Services Support Services

4 October 2021

157th AIR REFUELING WING

4 October 2021

157FSS/SVF 2 of 5 4 October 2021

QUALITY ASSURANCE SURVEILLANCE PLAN

FOR

Food Services Support Services

INTRODUCTION

This Quality Assurance Surveillance Plan (QASP) has been developed to evaluate contractor actions while implementing Mess Attendant Performance Work Statement (PWS). It is designed to provide an effective surveillance method of monitoring contractor performance for each listed objective on the Service Delivery Summary (SDS) in the maintenance contract. The QASP provides a systematic method to evaluate the services the contractor is required to furnish.

This QASP is based on the premise the government desires to maintain a quality standard in operating, maintaining, and repairing facilities and that a service contract to provide the service is the best means of achieving that objective.

The contractor, and not the government, is responsible for management and quality control actions to meet the terms of the contract. The role of the government is quality assurance to ensure contract standards are achieved.

In this contract the quality control program is the driver for product quality. The contractor is required to develop a comprehensive program of inspections and monitoring actions. The first major step to ensuring a “self-correcting” contract is to ensure that the quality control program approved at the beginning of the contract provides the measures needed to lead the contractor to success.

Once the quality control program is approved, careful application of the process and standards presented in the remainder of this document will ensure a robust quality assurance program.

PWS

Paragraph

Task Performance

Standard

Acceptable Quality

Levels (AQL)

Surveillance

Method / By Whom

5.1 Comply with sanitation

requirements of the food code and state and local laws/regulations, which results in a satisfactory or better rating in Health

Inspections as described in this PWS.

Maintain the interior and exterior of the dining facility in a clean and sanitary condition at all times as described in this PWS.

No more than two infractions per month

2 failures to perform sanitation requirements of the food code and state and local laws/regulations, which results in a satisfactory or better rating in Health Inspections

Periodic Inspection

- COR will review/spot check sanitation practices.

157FSS/SVF 3 of 5 4 October 2021

5.2 Tableware, plates, bowls, glasses and

trays, are continuously cleaned and sanitized, and returned to their stations to ensure there is a current supply available at all times on the serving lines.

90% of the time

10% failure to Maintain the interior and exterior of the dining facility in a clean and sanitary condition

Periodic Inspection

- COR will review

5.3 Compartment sink wash

water is changed every

30 minutes, and compartment temperatures maintained to comply with sanitation requirements as described in this PWS. Pots, pans, and utensils are continuously washed and returned to their storage position to prevent delay for cooks requiring the equipment.

No more than two infractions per month

2 failures to perform sanitation requirements of the food code and state and local laws/regulations, which results in a satisfactory or better rating in Health Inspections

Periodic Inspection

- COR will review/spot check sanitation practices.

157FSS/SVF 4 of 5 4 October 2021

SURVEILLANCE: The government Quality Assurance Evaluator (QAE) person will receive complaints from base personnel and pass them to the contractor's quality control inspector (QCI) for correction.

STANDARD: QAE should receive no more than 2 customer complaints during the service period. The QAE shall notify the contracting officer for appropriate action in accordance with

FAR 52.212-4, Contract Terms and Conditions-Commercial Items (OCT 2018) or the appropriate Inspection of Services clause, if any of the above service areas exceed five customer complaints.

PROCEDURES: Any base employee that observes unacceptable services, either incomplete or not performed, for any of the above performance objectives should immediately contact the QAE and the QAE will complete appropriate documentation to record the complaint. The QAE will consider the customer complaint valid upon receipt from the customer. The QAE should inform the customer of the approximate time the unacceptable performance will be corrected and advise the customer to contact the QAE, if not corrected. The QAE will consider customer complaints as resolved unless notified otherwise by the customer. The QAE shall verbally notify the

Contractor’s Quality Control Inspector (QCI) to pick up the written customer complaint. The

QCI will be given two hours after verbal notification to correct the unacceptable performance. If the QCI disagrees with the complaint after investigation of the site and challenges the validity of the complaint, the QCI will notify the QAE. The QAE will conduct an investigation to determine the validity of the complaint. If the QAE determines the complaint as invalid, he will document the written complaint of the findings and notify the customer. The QAE will retain the annotated copy of the written complaint for his/her files. If after investigation the QAE determines the complaint as valid, the QAE will inform the QCI and the QCI will be given an additional hour to correct the defect. A defect will not be recorded if proper and timely correction of the unacceptable condition(s) is accomplished. The QCI shall return the written customer complaint document, properly completed with actions taken, to the QAE, who will file the complaint for monitoring future recurring performance. Recurring customer complaints are not permitted for any of the above service items. If a repeat customer complaint is received indicating the same deficiency during the service period (month, quarter, etc.), the QAE should contact the Contracting Officer for appropriate action.

Performance Objective PWS Para Performance Threshold

Emergency or Special Event Cleaning Services.

Upon notification by the Contracting Officer, the contractor shall perform Mess Attendant Services as described in this PWS for emergency or special events. In the event these services are required, the contract will be modified accordingly. Contractor shall begin emergency work, as determined by the contracting officer, within one hour of notification, which may be verbal. A representative will notify the contractor as soon as a special event requirement is known, but no less than 24 hours prior to the event. A completion schedule shall be

5.5 All deficiencies must be

resolved.

157FSS/SVF 5 of 5 4 October 2021 determined for each modification.

SURVEILLANCE: The government QAE will evaluate the services required by each delivery order to ensure compliance.

STANDARD: The contractor shall perform all work required by the task or delivery order in a satisfactory manner in accordance with the appropriate PWS paragraph. The QAE shall not consider the task or delivery order complete until all deficiencies have been corrected.

PROCEDURES: The government QAE will inspect all work tasks required by the task or delivery order to ensure contractor compliance with the appropriate paragraph 5 of the Statement of Work (PWS) each time the service(s) is performed. Record the results of the inspection on the

QAE Self Inspection Checklist, noting the date and time the inspection was conducted. If the inspection indicates unacceptable performance, notify the contract manager or QCI of the deficiencies for correction. The Contractor shall be given two hours after notification to correct the unacceptable performance.