Attachment_4___SRP_IDIQ_Labor_Category_Descriptions.pdf

Position Title Description Key Personnel

Technical Director • It is desirable that the Technical Director have more than 10 years experience in consulting or related field; with primary responsibility for planning and coordinating project activities, supervising staff, providing technical direction, conducting key project technical tasks, and ensuring quality and cost control.

• Prepares long and short-range plans for application selection, systems development, systems maintenance, and production activities and for necessary support resources.

• Analyzes new and complex integration related problems and deploys innovative solutions involving product interfaces, technical standards, and multiple solution components and applications.

• Provides oversight of applications and development efforts, systems analysis, and programming activities related to system integrations.

X

Program Manager • Certifications in program management, e.g. Project Management Professional [PMP] from the Project Management Institute.

• Organizes, directs, and manages contract operation support functions, involving multiple, complex and inter-related project tasks.

• Manages teams of contract support personnel at multiple locations.

• Maintains and manages the client interface at the senior levels of the client organization.

• Meets with customer and contractor personnel to formulate and review task plans and deliverable items. Ensures conformance with program task schedules and costs.

X

Business Process Analyst

• Analyzes process and re-engineering, with an understanding of technical problems and solutions as they relate to the current and future business environment.

• Creates process change by integrating new processes with existing ones and communicating these changes to impacted Business Systems teams.

• Recommends and facilitates quality improvement efforts.

• Reviews, analyzes, and evaluates business systems and user needs. Formulates systems to parallel overall business strategies.

• Writes detailed description of user needs, program functions, and steps required to develop or modify computer programs.

• Provides consultation on complex projects and is considered to be the top level contributor/specialist.

Requirements Lead

• Formulates and defines systems scope and objectives based on both user needs and a thorough understanding of business systems and industry requirements.

• Devises or modifies procedures to solve complex problems considering computer equipment capacity and limitations, operation time, and form of desired results. Includes analysis of business and user needs, documentation of requirements, and translation into proper system requirements specifications.

• Writes detailed description of user needs, program functions, and steps required to develop or modify computer programs.

• Reviews, analyzes, and evaluates business systems and user needs. Formulates systems to parallel overall business strategies.

• Recommends and facilitates quality improvement efforts.

X

Project Manager

• Certifications in program management, e.g. Project Management Professional [PMP] from the Project Management Institute.

• Leads team on large projects or significant segment of large complex projects.

• Leads and coordinates task activities on integration projects involving multiple system interface requirements and problem resolutions.

• Supervises staff and manages resources assigned to task to ensure timely completion;

• Oversees all aspects of projects.

Subject Matter Expert

• Serves as subject matter expert, possessing in-depth knowledge of a particular area, such as business, computer science, engineering, mathematics, or the various sciences.

• Provides technical knowledge and analysis of highly specialized applications and operational environments, high-level functional systems analysis, design, integration, documentation and implementation advice on exceptionally complex problems that need extensive knowledge of the subject matter for effective implementation.

• Participates as needed in all phases of software development with emphasis on the planning, analysis, testing, integration, documentation, and presentation phases.

• Applies principles, methods and knowledge of the functional area of capability to specific task order requirements, advanced mathematical principles and methods to exceptionally difficult and narrowly defined technical problems in engineering and other scientific applications to arrive at automated solutions.

Systems Engineer

• Provides in-depth technical knowledge of IT systems, related engineering standards, products, and services.

• Provides technical analyses related to the design, development, and integration of complex hardware, software, system interfaces and related requirements to provide an integrated IT solution; Develops system integration requirements, test requirements, strategies, devices and systems.

• Directs overall system level design, analysis and testing.

Enterprise Architect

• Provides high-level architectural expertise to managers and technical staff.

• Develops architectural products and deliverables for the enterprise and operational business lines.

• Develops strategy of system and the design infrastructure necessary to support that strategy.

• Advises on selection of technological purchases with regards to processing, data storage, data access, and applications development. Sets standards for the client/server relational database structure for the organization (SQL, ORACLE, SYBASE, etc.).

• Advises of feasibility of potential future projects to management.

Operations & Maintenance Tech Lead

• Provides technical guidance for planning, directing, and monitoring information systems operations.

• Monitors help desk support technicians

• Monitors and tracks infrastructure environment and service issues

• Directs compilation of records and reports concerning production, machine malfunctioning, and maintenance.

• Ensures a timely process through which problems are controlled.

Includes problem recognition, research, isolation, resolution, and follow-up steps.

• Supervises operation of help desk and serves as focal point for customer concerns.

• Provides second-tier support to end users for either PC, server, or mainframe applications or hardware.

• Interact with network services, software systems engineering, and/or applications development to restore service and/or identify and correct core problem.

• Recommends systems modifications to reduce user problems.

X

Help Desk Specialist

• Responds to and diagnoses problems through discussion with users.

• Provides support to end users on a variety of issues.

• Identifies, researches, and resolves technical problems.

• Responds to telephone calls, email and personnel requests for technical support.

• Documents, tracks, and monitors the problem to ensure a timely resolution.

• Simulates or recreates user problems to resolve operating difficulties.

Test Manager • Evaluates, recommends, and implements automated test tools and strategies.

• Designs, implements, and conducts test and evaluation procedures to ensure system requirements are met.

Test Engineer • Evaluates, recommends, and implements automated test tools and strategies.

• Designs, implements, and conducts test and evaluation procedures to ensure system requirements are met.

• Develops, maintains, and upgrades automated test scripts and architectures for application products. Also writes, implements, and reports status for system test cases for testing. Analyzes test cases and provides regular progress reports.

• Serves as subject matter specialist providing testing know-how for the support of user requirements of complex to highly complex software/hardware applications.

• Directs and/or participates in all phases of risk management assessments and software/hardware development with emphasis on analysis of user requirements, test design and test tools selection.

Configuration Management Specialist

• Provides expertise in IT system configuration management processes, including logging, identification and categorization of proposed changes;

change control processes, status accounting and reporting, and configuration audits.

• Develops, distributes, and tracks change request packages;

• processes approved change decisions;

• Manages change process to ensure that only approved and validated changes are incorporated into final releases; Trains CM personnel via workshops and training meetings;

• Provides support and direction to senior personnel regarding change status, pending requirements, deadlines, and problems.

Quality Assurance Specialist

• Provides development of project Software Quality Assurance Plan and the implementation of procedures that conforms to the requirements of the contract.

• Provides an independent assessment of how the project's software development process is being implemented relative to the defined process and recommends methods to optimize the organization's process.

• May be responsible for all activities involving quality assurance and compliance with applicable regulatory requirements.

• Conducts audits and reviews/analyzes data and documentation.

• Develops and implements procedures and test plans for assuring quality in a system development environment which supports large databases and applications.

Technical Editor • Reviews content of technical documentation for quality.

• Produces technical and scientific illustrations for presentations and/or publication, as appropriate to the requirements.

• Ensures that documents follow the style laid out in the company's style guide.