PERFORMANCE_WORK_STATEMENT.pdf

PERFORMANCE WORK STATEMENT:

REQUEST FOR QUOTATIONS (RFQ) NO. 1331L518Q13OS0037

ORACLE LICENSE RENEWAL AND TECHNICAL

SUPPORT SERVICES

FOR

OFM, OS

DEPARTMENT OF COMMERCE ENTERPRISE SERVICES

PERFORMANCE WORK STATEMENT

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Table of Contents

2.0 TASK ORDER OVERVIEW

3.0 BACKGROUND

4.0 OBJECTIVE

5.0 REQUIREMENT

6.0 PLACE OF PERFORMANCE

7.0 PERIOD OF PERFORMANCE

8.0 HOURS OF OPERATION

9.0 GOVERNMENT FURNISHED RESOURCES

10.0 QUALIFICATIONS

11.0 IDENTIFICATION OF CONTRACTOR EMPLOYEES

12.0 TRAVEL

13.0 CONFLICTS OF INTEREST

14.0 DATA RIGHTS

15.0 APPLICABLE PUBLICATIONS (CURRENT EDITIONS)

16.0 REPORTS AND DELIVERABLES

17.0 ATTACHMENT/TECHNICAL EXHIBIT LIST

TECHNICAL EXHIBIT 1

TECHNICAL EXHIBIT 2

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1.0 TASK ORDER OVERVIEW

This is a non-personal services task order. The Government will not exercise any supervision or control over the task order service providers performing the services herein.

Such task order service providers shall be accountable solely to the Contractor who, in turn is responsible to the Government as defined in this Performance Work Statement (PWS). The Contractor shall perform to the standards in this task order.

2.0 BACKGROUND

The Department of Commerce (DOC), Office of Financial Management (OFM) is required to report consolidated financial data to the Office of Management and Budget (OMB) and to the Department of Treasury (Treasury) on a periodic basis. To complete this, Hyperion Financial Management Software is needed because this software contains data which is used to produce departmental financial statements that contain the consolidated financial information to be reported to OMB and Treasury.

3.0 OBJECTIVE

This is for Oracle license renewal and technical support services.

4.0 REQUIREMENT

4.1 The Contractor shall provide all personnel, equipment, supplies, facilities, transportation, tools, materials, supervision, and other items and non-personal services necessary to perform this requirement.

4.2 The Contractor shall monitor performance in accordance with the approved Quality Control Plan (QCP). The Contractor shall develop and implement procedures to identify, prevent, and ensure non-recurrence of defective services. The Contractor’s QCP is the means by which they will ensure work complies with the requirements of the task order.

4.3 The Contractor shall at all times maintain an adequate workforce for the uninterrupted performance of all tasks defined within this PWS when the Government facility is not closed for the above reasons. When hiring personnel, the Contractor shall consider the stability and continuity of the workforce are essential.

4.4 During the term of this contract, the CONTRACTOR agrees to provide licenses, license maintenance and support services for the Hyperion software operating at the site(s) and on the configurations listed under “Scope” in accordance with its standard commercial practices and software maintenance terms and conditions for the software.

4.5 The CONTRACTOR shall furnish the necessary personnel, material, services and (except as otherwise specified) to meet the requirements in this order.

4.6 The license should provide access to Oracle support via the web/phone support.

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4.7 DESCRIPTION OF MAINTENANCE SERVICES

4.7.1 Support Services. During the term of this contract, the CONTRACTOR shall provide the services described herein to maintain the software in good working order, keeping it free from material defects so that the software shall function properly and in accordance with the accepted level of performance as set forth in the License Agreement.

4.7.2 Service Response. The CONTRACTOR shall make available to the Client a telephone number and website for the Client to request service of the software. The telephone number and/or website should be available 24 hours day each day, excluding legal holidays.

The telephone number and website can also be used to notify the CONTRACTOR of problems associated with the software and related documentation.

4.7.3 Remedial Support. Upon receipt by the CONTRACTOR of notice from the Government through the telephone number or website of an error, defect, malfunction or nonconformity in the software, the CONTRACTOR shall respond as provided below:

SEVERITY 1: Produces an emergency situation in which the software is inoperable, produces incorrect results, or fails catastrophically.

RESPONSE: The Contractor shall provide a response by a qualified member of its staff to begin to diagnose and to correct a Severity 1 problem as soon as reasonably possible, but in any event a response via telephone or email will be provided within one (1) hour. The Contractor shall continue to provide best efforts to resolve Severity 1 problems in less than forty-eight (48) hours. The resolution will be delivered to the Government as a work-around or as an emergency software fix. If the CONTRACTOR delivers an acceptable work-around, the severity classification will drop to a Severity 2.

SEVERITY 2: Produces a detrimental situation in which performance (throughput or response) of the software degrades substantially under reasonable loads, such that there is a severe impact on use; the software is usable, but materially incomplete; one or more mainline functions or commands is inoperable; or the use is otherwise significantly impacted.

RESPONSE: The Contractor shall provide a response by a qualified member of its staff to begin to diagnose and to correct a Severity 2 problem as soon as reasonably possible, but in any event a response via telephone will be provided within four (4) hours. The Contractor shall exercise best efforts to resolve Severity 2 problems within five (5) days. The resolution will be delivered to the Client in the same format as Severity 1 problems. If the CONTRACTOR delivers an acceptable work-around for a Severity 2 problem, the severity classification will drop to a Severity 3.

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SEVERITY 3: Produces an inconvenient situation in which the software is usable, but does not provide a function in the most convenient or expeditious manner, and the user suffers little or no significant impact.

RESPONSE: The Contractor shall exercise best efforts to resolve Severity 3 problems in the next maintenance release.

SEVERITY 4: Produces a noticeable situation in which the use is affected in some way which is reasonably correctable by a documentation change or by a future, regular release from the CONTRACTOR.

RESPONSE: The Contractor shall provide, as agreed by the parties, a fix or fixes for Severity 4 problems in future maintenance releases.

4.7.4 Maintenance Services. During the term of this contract, the Contractor shall maintain the software by providing software updates and enhancements to the Client as the same are offered by the CONTRACTOR to its licensees of the software. All software updates and enhancements provided to the Client by the CONTRACTOR pursuant to the terms of this contract shall be subject to the terms and conditions of the License Agreement between the parties.

4.7.5 The CONTRACTOR and the Client will meet periodically to discuss ongoing issues, service updates, and all other services as outlined in this agreement at no additional cost to the Client.

4.7.6 Updates will be provided on an as-available basis and include the items listed below:

(1) Bug fixes;

(2) Enhancements to market data service software provided by the CONTRACTOR to keep current with changes in market data services or as the CONTRACTOR makes enhancements;

(3) Enhancements to keep current with the current hardware the CONTRACTOR's ORACLE releases, as available from the CONTRACTOR, provided that the current hardware the CONTRACTOR's ORACLE release is source-compatible with the ORACLE release currently supported by the CONTRACTOR; and,

(4) Performance enhancements to the Software.

4.7.7 Updates will be provided in machine-readable format and updates to related documentation will be provided in hard copy form. All such deliveries shall be made by a single communication to a single Client designated distribution point. Duplication, distribution and installation of Updates is the responsibility of Client.

4.7.8 The CONTRACTOR shall provide Hyperion support services for five years from the date a release of ORACLE software becomes generally available.

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4.8 ACCESS

Software Maintenance is conditioned upon provision by the Government to the CONTRACTOR of reasonable appropriate access to the system(s) running the software, including, but not limited to, passwords, system data, file transfer capabilities, and remote log-in-capabilities. The Contractor shall maintain security of the system and use such access only for the purposes of this contract and will comply with the Government standard security procedures. Information accessed by the CONTRACTOR’s agents or employees as a result of accessing the Government's system shall be deemed confidential information pursuant to the terms of the Software License Agreement executed concurrently between the parties hereto.

The Contractor shall provide continuous live telephone support.

4.9 PROBLEM REPORTING AND TRACKING PROCEDURES

The Government may use the services described herein only by making reference to the authorized support Agreement number. All such reports and requests will be made through up to four (4) authorized individuals per site, designated by the Government, who may be changed by the Government from time to time by written notice to the CONTRACTOR at no additional cost to the Government. A twenty-four (24) hour Telephone number or website is provided for problem reporting outside of normal business hours at no additional cost to the Government.

5.0 PLACE OF PERFORMANCE

5.1 HCHB is located at 1401 Constitution Ave, NW, Washington, DC 20230

5.2 ☒ Remote/telework may be authorized by the Task Manager (TM) on a case by case basis.

6.0 PERIOD OF PERFORMANCE

The total period of performance with all options exercised is for 4 years from date of award.

Base Period: September 30, 2018 – September 29, 2019 Option Period I: September 30, 2019 – September 29, 2020 Option Period II: September 30, 2020 – September 29, 2021 Option Period III: September 30, 2021 – September 29, 2022

7.0 HOURS OF OPERATION

Under this task order, the Contractor is responsible for conducting business, Monday thru Friday during normal business hours except Federal holidays or when the Government facility is closed due to local or national emergencies, administrative closings, or similar Government directed facility closings.

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8.0 GOVERNMENT FURNISHED RESOURCES

8.1 The Contractor shall be responsible for safeguarding all government equipment, information and property provided for Contractor use. The Contractor shall not use GFP/E/I for any purposes other than official Government business as performed under this task order. At the close of each work period, government facilities, equipment, and materials shall be secured.

8.2 Contractors working on Government sites will be provided standard business equipment including all or some of the following: desk, chair, phone, computer and access to office equipment such as printers, copiers, fax, etc.

8.3 No other property, equipment or information will be provided by the Government in the performance of this requirement.

9.0 QUALIFICATIONS

9.1 The Contractor is responsible for and shall ensure staff are properly trained and hold the appropriate credentials as required for the services being performed.

9.2 The CONTRACTOR shall possess the following:

(1) Demonstrated knowledge of the financial statements, closing package, and GTAS- GFRS reporting requirements of the Federal Government; and,

(2) Full capability of providing analytical and technical solutions that will enable the Department of Commerce to support current and future reporting requirements incorporating best practices to maximize the capabilities of the software product.

10.0 IDENTIFICATION OF CONTRACTOR EMPLOYEES

All Contractor personnel attending meetings, answering Government telephones, and working in other situations where their Contractor status is not obvious to third parties are required to identify themselves as such to avoid creating an impression in the minds of members of the public that they are Government officials. They must also ensure that all documents or reports produced by Contractors are suitably marked as Contractor products or that Contractor participation is appropriately disclosed.

11.0 TRAVEL

11.1 Travel ☐ is ☒ is not required under this task order.

11.2 If required, the Contractor shall travel as approved by the designated TM or COR during the performance of this task order to attend meetings, conferences or conduct other official business covered under this task order. Authorized travel is reimbursable in accordance with the contract. The Contractor shall ensure adequate funding is available for costs of travel prior to incurring costs.

11.3 Local travel to meetings, conferences or other official business covered under this task order is not reimbursable as a direct charge.

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12.0 CONFLICTS OF INTEREST

Contractor and subcontract personnel performing work under this task order may receive, have access to, or participate in the development of proprietary or source selection information (e.g., cost or pricing information, budget information or analyses, specifications or work statements, etc.), or perform evaluation services which may create a current or subsequent Organizational Conflict of Interests (OCI) as defined in FAR Subpart 9.5. The Contractor shall notify the CO immediately whenever he/she becomes aware that such access or participation may result in any actual or potential OCI, and may merit the submittal of a plan to the CO to avoid or mitigate any such OCI. This mitigation plan would be determined to be acceptable solely at the discretion of the CO. In the event the CO unilaterally determines that any such OCI cannot be satisfactorily avoided or mitigated, the Contracting Officer may employ other remedies as he or she deems necessary, including prohibiting the Contractor from participation in subsequent contracted requirements which may be affected by the OCI.

13.0 DATA RIGHTS

The Government has unlimited rights to all documents/material produced under this task order. All documents and materials, to include the source code of any software produced under this contract, shall be Government owned and the property of the Government with all rights and privileges of ownership/copyright belonging exclusively to the Government. These documents and materials may not be used or sold by the Contractor without written permission from the CO. All materials supplied to the Government shall be the sole property of the Government and may not be used for any other purpose. This right does not abrogate any other Government rights.

14.0 APPLICABLE PUBLICATIONS (CURRENT EDITIONS)

14.1 ☒ No publications are applicable for this task order.

14.2 ☐ The following list of publications is applicable to this task order:

15.0 REPORTS AND DELIVERABLES

15.1 The Contractor shall attend progress meetings requested by the contracting activity or task order administration. The Contracting Officer, Contracting Officer’s Representative (COR), and other Government personnel, as appropriate, may meet periodically with the Contractor to review the Contractor's performance. At these meetings the CO will apprise the Contractor of how the government views the Contractor's performance and the Contractor shall apprise the Government of problems, if any, being experienced. Appropriate action shall be taken to resolve outstanding issues. These meetings shall be at no additional cost to the government.

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15.2 Monthly Progress Report (MSR)

The CONTRACTOR shall submit the Monthly Status Report (MSR) to the COR in Microsoft Word format no later than the 5th of each month. At a minimum, the report shall track the submission of deliverables and detail the status of each. The report should detail major accomplishments during the month, problems/resolutions, issues/mitigation plan, recommendations and tracking of cumulative Travel amounts against the Travel CLIN. The report shall cover all work completed during the reporting period and reflect data as of the last day of the preceding month. If a problem or issue has not been completely resolved, contractor shall provide an explanation including its plan and timeframe for resolving the issue.

The report shall detail work planned for the subsequent reporting period. The COR will certify the report.

16.0 ATTACHMENT/TECHNICAL EXHIBIT LIST

16.1 Attachment 1/Technical Exhibit 1 - Performance Requirements Summary

16.2 Attachment 2/Technical Exhibit 2 - Deliverables Schedule

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TECHNICAL EXHIBIT 1

PERFORMANCE REQUIREMENTS SUMMARY

The Contractor service requirements are summarized into performance objectives that relate directly to mission essential items. The performance threshold briefly describes the minimum acceptable levels of service required for each requirement. These thresholds are critical to mission success.

Performance Objective

(The Service required— usually a shall statement)

Performance Standard Performance Threshold (This is the maximum error rate. It could possibly be “Zero deviation from standard”)

Method of Surveillance

PRS # 1.

The Contractor shall provide [O].

The Contractor provided [Insert the standard to be followed].

[Insert the minimum acceptable level of service, i.e., No more than one customer complaint per report.]

[Insert the method of surveillance (see listing below) and who performs, i.e., Validated Customer Complaint received by

COTR.]

PRS # 2

(See example provided in

PRS 1.)

(See example provided in PRS 1.) (See example provided in PRS 1.)

(See example provided in

PRS 1.)

PRS # 3

(See example provided in

PRS 1.)

(See example provided in PRS 1.) (See example provided in PRS 1.)

(See example provided in

PRS 1.)

PRS # 4

(See example provided in

PRS 1.)

(See example provided in PRS 1.) (See example provided in PRS 1.)

(See example provided in

PRS 1.)

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TECHNICAL EXHIBIT 2

DELIVERABLES SCHEDULE

This technical exhibit lists any reports or documentation that is required as a deliverable to include the frequency, # of copies, medium/format and who/where it is to be submitted. A deliverable is anything that can be physically delivered but may include non-physical things such as meeting minutes.

Note: All PWS deliverables should be included in this exhibit.)

Deliverable Frequency # of Copies Medium/Format Submit To

Monthly Progress Report (14.2)

Monthly by the 5th of each month covering the previous month.

1 copy submitted electronically by email

MS Office or PDF formats

TM, COR, CO

[Continue to insert the deliverables in accordance with the example provided above.]

[Same as above.]

[Same as above.] [Same as above.] [Same as above.]

[Same as above.] [Same as above.]

[Same as above.] [Same as above.] [Same as above.]

[Same as above.] [Same as above.]

[Same as above.] [Same as above.] [Same as above.]