Revised9.7.17Specifications_-_SOW_-_JAN_2018_-_UPDATED_9FEB2018_(002).pdf

Statement of Work/Specifications

USDA Forest Service White Mountain National Forest Headquarters

71 White Mountain Drive Campton, NH 03223

REV 9 FEB 2018

The purpose of this solicitation is to provide full range of janitorial services and related work for the USDA Forest Service, White Mountain National Forest (WMNF) new headquarters, located at 71 White Mountain Drive, Campton, NH 03223.

THE CONTRACTOR WILL COMMENCE JANITORIAL SERVICES ON OR BEFORE 15 DAYS AFTER NOTICE TO PROCEED FOR THE

BASE YEAR WORK.

The WMNF Headquarters is designed for efficient operations and to provide effective public service. The WMNF Headquarters is built using construction techniques to reduce the carbon footprint, increase sustainability, and achieve a minimum Leadership in Environmental and Energy Design, (LEED) rating of Silver. The headquarters is designed to have more than a 60 percent energy savings through the co-location of three former offices, the physical orientation of the building, and by utilizing sustainable and efficient products such as efficient windows and building materials. The building will take advantage of natural and controlled lighting, utilize composting technology to reduce water usage and wastewater generation, recycle grey water, and minimize site runoff, along with numerous other “green” technologies to save considerable energy. With the heating, cooling, and power requirements reduced by 60 percent, the design further reduces the energy needs by heating the entire complex with wood pellets at one-third the annual cost for fuel compared to heating with oil or propane. In addition, a combined heat and power generating system will use innovative technology of biomass gasification for power and heat. This system will significantly reduce carbon emissions through the gasification process. Additional goals in achieving sustainability are a robust recycling program and initiating steps towards a zero waste facility.

Janitorial services and related work are required for the approximately 24,000 square feet of finished space with an approximate occupancy of 100 – 150 employees, and the 2300 square foot heated warehouse in compliance with the terms, specifications clauses, and provisions. This includes furnishing all labor, equipment, supervision, transportation, and incidentals, except those supplies listed as Government furnished property (GFP) to maintain the premises known as the White Mountain National Forest Headquarters, located at 71 White Mountain Drive, Campton, NH 03223, and the exterior entrance areas of the main building in a clean and acceptable condition.

The main building houses an attached Visitor Information Service (VIS). The VIS will be the first information contact station for those visitors traveling up to the Forest via Route 93, the major artery into the WMNF. Over 5 million people visit the WMNF annually and vast majorities use this Route 93 corridor to gain access to the Forest. Visitor Information Services are provided for the public seven days a week excluding designated holidays. Visitor Information Services provides for a large volume of public visits from the New England states as well as international visitors. Projected counts to the VIS range from approximately 500 visitors each day to 1000 visitors each day during the “peak season” of June 1 – September 30th, the daily average may rise.

PURPOSE AND SCOPE OF CONTRACT

The VIS area consists of the following:

Lobby/Interpretive - The lobby area measures 43’ x 32’. The interior space is open from floor to vaulted ceiling which is 36 ½’ at the peak. Tongue and groove wood ceiling is visible through the open trusses. Three large dormer windows on the south, east, and west side of the lobby 21 feet off the floor provide ambient natural lighting. The space consists of exposed open truss system of wood beams with rods stretched between to reinforce the structure. The beams and rods are 11 feet off the ground. The space is equipped with track lighting throughout and four small windows located high on the wall (starting at 7’ off the floor). A 22’ long planter is located 9’ off floor at a balcony level which will be visible to the visitor. Other structural features include a window on the west wall (near the main entrance) that starts 3’ from the floor and extends 3’, and a single doorway on the south wall providing access to the interpretive garden and trails.

Reception Station – East Wall: The lobby information and reception countertop is central to the lobby. It will be a 3-sided reception area (17 feet wide by 13 feet deep), incorporating a countertop/desk. Laminated maps will be affixed to the reception counter tops in two places. The wall area directly behind the reception station is 17 feet wide by 12 feet high with a security door in the middle of the span. The entire wall behind the reception station has horizontal wood lathe, with the exception of slat wall panels from the security door to the start of the retail area at a height of 3 feet from the floor to 7 feet from the floor.

Retail area - The area is 9 feet by 11 feet. The space encompasses the east wall and 16 ft from the corner of the east wall to the doorway. It will separate the retail and children’s area. Track lighting will illuminate these spaces.

Kids Corner - This is 15 feet by 18 feet. This corner space contains two gypsum board walls and a window at floor level of the west wall. The space is designed to provide conservation activities for kids 5 to 13. One wall will be an activity wall covered with magnetic paint. Magnets of images of natural resources will be available for interactive learning. Another wall will be a chalkboard material mural that kids can create and develop their own forest world. Forest Service field equipment (cruiser vest, helmets, fire gear, etc) will be available for kids; discovery boxes (interactive hands-on kits) will be available in drawers. Books about the natural and cultural resources on the forest will also be available in shelves and beanbag chairs to sit in.

Interpretive Wall near public bathrooms – This is the 22-foot long wall on the left after entering the building. It is covered with horizontal wood lathe and has track lighting. This wall may contain an interpretive graphic display that features a historic timeline for White Mountain National Forest, from late 1800’s to present day, including a flat screen TV.

Security Grille wall space – This is the small corner space to the left of the Vestibule and measures 5 ½ feet by 8 feet, including a roll-up security grille door.

Entry Way/Vestibule – This space is 11 feet wide x 10 feet deep with 2 sets of glass double doors that create an air lock. There is centered to the space a walk off mat with catch frame.

Exterior of the VIS – The current plan is to provide both recycling containers and trash containers in designated areas for public use.

Public Restrooms – VIS area includes two – gender separated public restrooms with composting toilets, sinks and baby changing stations.

DESCRIPTION AND LOCATION

The USDA Forest Service, White Mountain National Forest Headquarters is located at Exit 27, Blair Bridge Road off of Interstate Highway 93, Campton, Grafton County, in the State of New Hampshire.

See attached map(s), in Section “J” for specific location.

C.1.0 GENERAL

C.1.1 Description of Work - The Contractor shall provide janitorial services and related work for the location referenced above.

Various phases of cleaning and janitorial work shall be carried out, as a minimum, at the frequencies indicated in C.15.0 Performance Work Statement Tasks and Critical Subtasks. Interference with the Government business shall be avoided. Government employees are permitted on the grounds during non-normal work hours, but only the janitorial contractor and their employees shall be allowed in the buildings, or on the grounds, while performing under this contract. Work shall be done during occupant working hours, as indicated in C.3.2 VIS Cleaning Schedule and C.4.1 Main Office Building & Heated Warehouse Cleaning Schedule. Schedules may be negotiated if necessary to meet the needs of the Forest Service. The cleaning schedules must be approved by the Contracting Officer and the contractor in advance of any changes going into effect.

The Forest Service will not provide any labor to move furniture of any size if floors are to be cleaned, stripped, rewaxed and/or buffed. The Contractor is responsible to move any and all furniture, to faciliate the stripping, rewaxing and buffing of the floors.

No wax or other materials shall be allowed to build up around items that are not moved, Desk, Partitions, Storage Cabinets etc. The Contractor is responsible to move all small items including chairs, recycling and waste cans, and tables.

C.1.1.1 WMNF Headquarters Office Building

VISITOR INFORMATION SERVICE – Attached to the main office building is a one-story structure with 2 entrances.

The area has no stairwells; and there are 2 restrooms utilizing composting toilets. This section of the building has approximate 1200 square feet of tile floor with a carpeted receptionist area and carpeted conference room. The approximate wall height is 120 inches. There are two storefront entry systems and 8 windows in the area.

MAIN BUILDING - The main office building houses the combined offices of the Pemigewasset Ranger District and the Supervisor’s Office. The area is a two-story structure with 3 entrances and a partial basement. The basement has pickup truck access. The building has 3 stairwells; there are 4 restrooms in the area.

1ST FLOOR –

4 bathrooms with composting toilets (2 as part of VIS) 1 large conference room

VIS

5 individual offices 3 large spaces with cubicle workstations 3 small conference rooms 2 copy rooms 1 mailroom 1 central file room 1 closet 3 storage rooms

2ND FLOOR –

2 bathrooms with composting toilets 3 small conference rooms 1 breakroom 1 balcony 7 individual offices 2 large spaces with cubicle workstations 6 storage rooms 1 elevator giving access to the basement, first floor and second floor.

The area has approximately:

16,900 square feet of carpet tile, 1,000 square feet of ceramic tile, 3,400 square feet of wood flooring 200 square feet of walk-off mat.

The approx. 1st floor ceiling height is 144 inches

2nd floor ceiling heights are dropped & gypsum There are 133 exterior windows, 11 interior windows 44 interior doors with sidelights in the building

HEATED WAREHOUSE - The heated warehouse building is a one-story structure with 6 entrances. The building has no stairwells; there are 2 restrooms/shower rooms in the building, a wellness room, and a multipurpose room. The building has approximate 2,300 square of vinyl tile floor, rubber tile, walk-off mat. The approximate wall height is 96 inches.

UNHEATED WAREHOUSE & VEHICLE STORAGE BUILDING – adjacent to heated warehouse. The vehicle storage building has a concrete floor with an area of approximately 6600 square feet.

(REFERENCE SECTION J – DESIGNATED TRASH & RECYCLING LOCATION MAPS, EXHIBIT A, FLOOR & CEILING CODE PLAN, AND C.17.0 BUILDING INFORMATION)

C.1.0 GENERAL

VEHICLE ACCESS – The headquarters site is protected by gates at various locations as shown in Part III; Section J, Exhibit A. Contractor shall open gates for use and close and lock when complete. The contractor shall not park in main entrance area unless approved by COR on a scheduled basis.

C.1.2 Contractor Representative

The contractor shall provide a contract representative for the performance of the work. The name of this person and an alternate(s), who shall act for the contractor when the contractor is absent shall be designated in writing to the contracting officer. The contractors’ representative or alternate shall have full authority to act for the contractor on all contract matters relating to daily operation of this contract. The contractor representative and alternate(s) must be able to read, write, speak, and understand English.

C.2.1 Contractor Personnel

C.2.1.1 Contractor shall provide the Government with names of employees that will be performing this service and all employee information required for Government Background checks as required by HSPD-12 & OMB-05-24.

C.2.1.2. Contractor and all employees shall wear badges or monogrammed uniforms providing ready identification.

Employees shall be required to dress neatly, commensurate with the tasks performed.

C.2.1.3. Contractor shall prohibit their employees from opening desk drawers or cabinets, locked storage, wire cages, or using telephones or office equipment provided for Official Government Use.

C.2.1.4 The Contractor shall arrange for supervision of the work at all times. The Contractor or Contractors designated supervisor shall be available at all times when the contract work is in progress to receive notices, reports, or requests from the COR.

C.2.1.5 Contractor shall notify Government immediately when changes are made by either email or telephone.

C.2.1.6 Only the contractor and the contractor’s employees and authorized personnel are authorized to be in the building and areas surrounding the building, such as the parking lot. Children and pets are not allowed in the building or surrounding area.

C.2.1.7 Any equipment in the building, including but not limited to, radios, typewriters, computers, faxes or copy machines shall not be used by the contractor or the contractor’s employees.

C.2.1.8 The Contractor is responsible for the key or other Personal Identification Verification (PIV) to the building and gate access to the facilities, which will be issued by the Government. The key and/or PIV shall not be duplicated.

C.2.1.9 The contractor is responsible for opening approved vehicle gates necessary for access and shall ensure gates are closed and locked after use.

C.3.0 VISITOR INFORMATION SERVICE CLEANING SCHEDULE

C.3.1 Holidays - VIS: Holidays are included for the Visitor Information Service (VIS).

Holidays are excluded from all other areas unless prior approval has been secured from the COR.

C.3.2 Hours of Operation for Daily Services - VIS: Daily services completed between 0730 hrs and 1630 hours Monday through Friday.

C.3.3.0 Daily Services Cleaning Schedule –

C.3.3.1 Daily services for three (3) times per week will be completed – Monday, Wednesday, Friday

C.3.4.0 VIS Quarterly Services –

Quarterly Services shall be completed in the months of December March, June, & September and shall be scheduled with the COR.

C.3.5.0 VIS Semi-Annual and Annual Services and Option Items: All Semi-Annual and Annual cleaning and Option Items cleaning and related work shall be scheduled with the COR if requested.

C.3.6.0 VIS Quarterly, Semi-Annual, Annual, Cleaning Services and related work.

a. To facilitate inspection when extent of work could require more than one day to complete, the

Contractor shall submit a performance schedule for all quarterly, semi-annual and annual services.

This performance schedule shall be submitted to the COR for approval at the beginning of the contract period.

b. The Contractor shall notify the COR in person or by phone no less than 48 hours before the beginning of any scheduled cleaning.

c. Once started, work shall be carried through to completion, without interruption, weather conditions permitting.

C.4.0 MAIN OFFICE BUILDING & HEATED/UNHEATED WAREHOUSE & VEHICLE STORAGE

BUILDING CLEANING SCHEDULE

C.4.1 Hours of Operation for Daily, Weekly and Monthly Services: To be completed between 0730 hours and 1630 hours Monday through Friday.

C.4.2 Quarterly Services, Semi-Annual, Annual and Option Items: Quarterly Services, Semi-Annual, Annual and Option Items cleaning shall be scheduled with the COR.

C.4.3 Quarterly, Semi-Annual, Annual, and Option Items.

a. To facilitate inspection when extent of work could require more than one day to complete, the

Contractor shall submit a performance schedule for all quarterly, semi-annual and annual services.

This performance schedule shall be submitted to the COR for approval at the beginning of the contract period.

b. The Contractor shall notify the COR in person or by phone no less than 48 hours before the beginning of any scheduled cleaning.

c. Once started, work shall be carried through to completion, without interruption, weather conditions permitting.

C.5.0 CONTRACTOR-FURNISHED MATERIALS AND SERVICES

C.5.1 Contractor shall furnish all labor, materials, supplies (including consumables such as hand soap for the dispensers, toilet paper, paper towels and trash bags), tools, equipment, supervision & transportation, except those supplies listed as Government Furnished Property (GFP), and incidentals necessary to perform janitorial services and related work in accordance with the terms, conditions and specifications herein. All supplies and materials shall be of a type and quality that conform to the applicable Federal Specifications and standards and, to the extent feasible and reasonable, include the exclusive use of biobased products. All supplies, materials, and equipment to be used in the performance of work described herein are subject to the approval of the COR.

Contractor shall also incur the costs of having fingerprinting performed on all employees (as part of background check) to be used for this contract. Refer to the websites listed in the table below.

Background Checks on Contractor’s Employees

Required Immediately Post award

ASC – HSPD-12

http://lincpass.usda.gov/non- Employees.html http://csrc.nist.gov/publications/fip s/fips201-1/FIPS-201-1-chng1.pdf http://www.whitehouse.gov/omb/m emoranda/fy2005/m05-24.pdf

Fingerprinting on Contractor’s Employees

Required Immediately Post award

ASC

http://lincpass.usda.gov/non-employeesApplicantSteps.html http://lincpass.usda.gov/non-Employees.html http://lincpass.usda.gov/non-Employees.html http://csrc.nist.gov/publications/fips/fips201-1/FIPS-201-1-chng1.pdf http://csrc.nist.gov/publications/fips/fips201-1/FIPS-201-1-chng1.pdf http://www.whitehouse.gov/omb/memoranda/fy2005/m05-24.pdf http://www.whitehouse.gov/omb/memoranda/fy2005/m05-24.pdf

Contractor must supply Personal Identity Information on all employees having access to the building for USDA background checks. Employees will be instructed on the process to follow upon submission of this data. Costs associated with these background checks will be reimbursed to the contractor by modification to the contract.

C.6.0 CONTRACTOR’S SUBMITTALS

SCHEDULE – Submit a schedule approximately 1 month in advance of required work showing dates, “weekly”, “monthly”, quarterly”, and “semi-annual” work will be performed. Inform the Government of schedule changes at least one week in advance.

MSDS SHEETS – Provide MSDS sheet Schedule – Submit a schedule at least 1 month in advance of required work showing dates, “weekly”, “monthly”, “quarterly”, and “semi-annual” work will be performed for all materials used or stored in Government Offices.

CLEANING PRODUCT INFORMATION – Manufacture’s or supplier’s information describing the contents and recommended uses for each cleaning product used.

PERSONNEL – Provide and keep current a written list of the names of all contractors’ employees performing duties under this contract.

C.7.0 – SAFETY

Contractors are subject to all applicable State and Federal OSHA rules and regulations, and shall perform the work in a safe and conscientious manner.

Contractor shall use only chemicals which are environmentally safe. The Contractor shall furnish and display caution signs to be used when cleaning floors where people other than contractor personnel are present before the floors are dry.

All equipment shall have bumpers and guards to prevent marking or scratching of fixtures, furnishings, or building surfaces.

ACCIDENT REPORT PROCEDURES

Personnel or Property Accident Reporting In the event of an accident involving Government personnel or property, where the Government Authorized Representative perceived a lack of effective completion by the Contractor’s personnel was a factor, the Contractor shall submit a report within 1 workday after an accident to the Contracting Officer in letter form that will include the following: time and date of occurrence; the place of occurrence; a list of personnel directly involved; a narrative description of the accident that includes a chronological order of the accident and circumstances; and witnesses names and contact information.

C.7.1 OTHER CONTRACTOR CONSIDERATIONS

Loss of Equipment Government cannot and shall not be held responsible for loss of tools, equipment, and materials sustained by the Contractor.

USE OF GOVERNMENT PREMISES

Operation Compliance of Premises Contractor shall comply with all regulations and security requirements governing the operation of the premises, which are occupied, or the area in which the contract work is to be done.

Interruption/Interference with Government business Contractor shall perform the contract in such a manner as to not interrupt or interfere with the conduct of Government business.

C.8.0 QUALITY CONTROL PLAN (reference Part IV Section M)

The Contractor shall institute a complete quality-control program to ensure that the requirements of this contract are provided, as specified. The overall goal of the program should be to identify and correct any problems that may exist before they are identified by or reported to the COR and/or the building-management staff. The program shall be submitted to COR for approval and as a minimum, shall include:

An INSPECTION SYSTEM covering all the services required with a comprehensive checklist to be used to inspect contract performance during scheduled and unscheduled inspections, and the name(s) of the individuals who will be performing the inspections.

A SYSTEM for identifying and correcting deficiencies and/or a pattern of deficiencies in the quality or quantity of services provided before the level of performance becomes unacceptable and/or Government inspectors point out the deficiencies.

A FILE of all inspections conducted by the Contractor and corrective actions taken. This should include follow-up inspections to ensure that corrective action was appropriate, complete, and timely. This documentation shall be organized in a logical manner, kept current, and made available to the COR and the Contracting Officer during the term of the contract.

C.9.0 - BIOBASED PRODUCTS

All supplies and materials used in this contract and not provided by the government shall be of a type and quantity that conform to applicable Federal specifications and standards, and to the extent feasible and reasonable; include the exclusive use of biobased products. The Contractor shall utilize products and material made from biobased materials (e.g., biobased cleaners, biobased degreasers, floor wax, etc.) to the maximum extent possible without jeopardizing the intended end use or detracting from the overall quality delivered to the end user. For the biobased content products evaluation, all non-chemical products proposed for use under this contract must conform to the Department of Agriculture (USDA) Designated Biobased Products List (DBPL) whenever practicable. Contractors should provide data for their biobased solvents and cleaners to document biobased content, and source of biobased material (i.e. particular crop or livestock). Any material which the COR suspects does not meet Federal specifications or standards shall be tested at the Contractor's expense by an independent testing laboratory qualified to perform such tests as are required. A copy of the laboratory report giving the results of the test and a sample of each product, if requested, shall be submitted to the COR. These products shall meet the requirements established by applicable Federal specifications and standards or be considered unacceptable for use. Go to http://www.biopreferred.gov/ to find a current catalog of USDA biobased products.

C.10.0 GOVERNMENT-FURNISHED PROPERTY AND SERVICES

See Clause Government Property FAR 52.245-1 (Jun 2007) in Section I.9. The Government will furnish a secure area for the storage of Contractor-furnished equipment if needed. Contractor shall maintain such storage areas to the same standards as similar areas occupied by the Government. The Government will deliver to the Contractor the following listed materials, supplies, property, and/or services (hereinafter referred to as "Government-furnished property"). The Contractor shall be liable for all loss or damage of such Government-furnished property until completion and final acceptance of all work required under the contract. The Contractor, if required, shall sign a Transfer of Government property receipt upon acceptance of Government-furnished property.

GOVT. FURNISHED PROPERTY/

MATERIALS/SERVICES QUANTITY WHEN WHERE

Secure Storage Area 2 Post award White Mountain National Forest Headquarters 6 yard Dumpster for trash 1 Post award White Mountain National Forest Headquarters

(Reference Section J, Exhibit #A).

6 yard Dumpster for recyclables 1 Post award White Mountain National Forest Headquarters

(Reference Section J, Exhibit #A).

Key/passcode for access to the building To contract rep Post Award White Mountain National Forest Headquarters Utilities: The Government will provide a reasonable amount of utilities, from existing sources, to be used only

Post Award in connection with the performance of this contract. All utilities in the facility will be available for the contractor’s use in performance of tasks outlined in this PWS. The Contractor (to include subcontractors) shall instruct employees in utilities conservation practices. The contractor shall be responsible for operating under conditions that preclude the waste of utilities, which include turning off the water faucets or valves after using the required amount to accomplish cleaning vehicles and equipment

C-11.2 QUALITY ASSURANCE STANDARDS.

The Government COR will receive complaints from Forest Service personnel and pass them to the contractor’s quality control inspector (QCI) for correction. Customer complaints shall not exceed three complaints per calendar month for daily/weekly services, zero complaints will be allowed for quarterly, semi-annual, annual, and option items #A and #D.

The COR shall notify the Contracting Officer for appropriate action if any of the above performance objectives exceed the limitations cited in the above performance thresholds.

C-11.3 QUALITY ASSURANCE PROCEDURES.

Any Forest Service employee that observes unacceptable service either incomplete or not performed, for any of the performance objectives should immediately contact the COR and the COR will complete appropriate documentation to record the complaint (Ref. Section E). The COR will consider the customer complaint valid upon receipt from the customer. The COR will inform the customer of the approximate time the unacceptable performance will be corrected, and advice the customer to contact the COR if not corrected. The COR will consider customer complaints as resolved unless notified otherwise by the customer. The Contractor shall take corrective action immediately upon discussion from the COR.

C.12.0 MISCELLANEOUS REQUIREMENTS

The Contractor shall perform the following in conjunction with regular contract specifications on a daily basis:

Report fires and hazardous conditions either in person, by phone, or by note, depending on severity.

Lights shall be used only in areas where and at the time when work is actually being performed. Insure that all lights are turned off upon completion of cleaning the area.

Turn in items found to the COR.

Check all gates and doors to be sure they are secure before leaving for the evening. Report any unusual traffic in parking lots or roadways to the COR.

Water faucets or valves shall be turned off after the required usage has been accomplished.

Cleaning crew workers will not adjust the air-conditioning system, mechanical equipment controls for heating, and/or ventilation.

Day cleaning for secured areas will require that cleaning staff contact the COR to unlock the door. Doors must be locked immediately after cleaning if there are no employees in the secured areas.

The Contractor shall perform their services to provide for the safety and protection of building personnel and property against injury, molestation, loss and/or damage from any preventable cause, including, but not limited to: fire, theft, espionage, and sabotage.

Protect Government property, buildings, materials, equipment, supplies, records, and data against unauthorized access, loss, or damage.

Make a daily tour on each work-day to ensure that all machines and appliances are shut off or disconnected;

that no smoldering, smoking, or burning materials are in trash receptacles or in a trash handling room, or holding areas.

The Contractor shall provide the Government with names of employees that will be performing this service and all the employee’s information required for Government Furnished Background checks as required by

HSPD-12 & OMB-05-24.

The Contractor and all employees shall wear badges or monograms uniforms providing ready identification.

Employees shall be required to dress neatly, commensurate with the tasks being performed.

The Contractor shall prohibit their employees from opening desk drawers or cabinets, or using telephones or office equipment provided for Official Government Use.

The Contractor shall notify the Government immediately when personnel changes are necessary.

Only the Contractor and the Contractors employees are authorized to be in the building and areas surrounding the building. Children and pets are not permitted in or around the building.

Any equipment in the building, including but not limited to, radios, typewriters, computers, faxes, or copy machines shall not be used by the Contractor or the Contractor’s employees The Contractor is responsible for the building and gate keys issued upon contract award. The key shall not be duplicated.

Establish a system for custodial workforce personnel to report potentially hazardous conditions and broken or slippery floor surfaces, etc.

Prepare reports of accidents and fires and submit to the COR; maintain and make available all records in connection with protection activities.

In the event of emergency or unusual occurrences adversely affecting the interest of the Government, summon appropriate assistance, such as the fire and/or police department, and immediately thereafter notify the COR.

Monitor observance of "Rules and Regulations Governing Public Buildings and Grounds," which are posted in the building. Problems in this regard should be reported to the COR.

C.14.0 PAYMENT

Payment shown on the Schedule of Items will be made for each Item No. inspected and accepted. A monthly invoice shall be submitted by the contractor to the COR.

Payment will be made monthly for work meeting or exceeding the AQL completed and accepted by the Government covering the previous month’s service. Upon acceptance, the Government will pay monthly the appropriate amount determined by the occurrence of the services as stated in the Schedule of Items.

Deductions – anytime the performance of services falls below the AQL, a deduction for services that cannot be re-performed will be made based on the level of service provided for that month. If the performance AQL is 95% for a particular deliverable item and that item is missed or the acceptable performance level drops below the AQL, the amount due for that pay item will be deducted to the appropriate level of acceptable performance for service provided for that month.

C.15.0 PERFORMANCE WORK STATEMENT TASKS AND CRITICAL SUBTASKS

DESCRIPTION OF WORK PERFORMANCE MEASUREMENT

1ST FLOOR –

4 bathrooms with composting toilets 1 large conference room

VIS

5 individual offices 3 large spaces w/ cubicle workstations 3 small conference rooms 2 copy rooms 1 mailroom 1 central file room 1 closet 3 storage rooms

2ND FLOOR –

2 bathrooms w/composting toilets 3 small conference rooms 1 breakroom 7 individual offices 2 large spaces w/ cubicle workstations 6 storage rooms 1 balcony

HEATED WAREHOUSE –

2 bathrooms w/ showers 1 multipurpose room 1 wellness room 870 square feet of hallway

Empty wastebaskets, replace plastic liners and remove trash to a designated area and recycling from designated areas to recycling center (reference Part 1 Section C 19.0 trash plan and Part 1 Section C 18.0 recycling plan and Section J), SOLID WASTE COLLECTION: All solid waste generated in the building shall be collected in trash bags and removed to outdoor dumpster. Liners shall not be torn, worn or contain residue. (reference Part 1 Section C 19.0 trash plan and Part 1 Section C 18.0 recycling plan and Section J), Wash or damp wipe the inside and outside of wastebaskets. CLEANING WASTEBASKETS: At least semi-annually but more frequently if necessary wash or damp wipe wastebaskets to keep them in an acceptable condition. Wastebaskets shall be free of dust, debris, and residue. Plastic liners shall not be torn, worn or contain residue.

Wastebasket liners are to be replaced at least monthly but more frequently if necessary to maintain a clean appearance.

Sweep full floor areas. SWEEPING: Non-carpeted areas shall be swept and shall be free of obvious dirt debris or spillage. No dirt shall be left in corners, under furniture or behind doors.

Vacuum traffic patterned areas and spot vacuum all carpet areas.

VACUUMING: Carpeted surfaces will be vacuumed and shall be free of obvious dirt, dust and other debris. Vacuum carpet with vacuum cleaner equipped with brushes and/or beater bars.

Spot clean carpet to remove all stains. CARPET SPOTTING: Excessive buildup, spillage, or crusted material shall be removed along with spots, smears, spills, and stains. There shall be no evidence of fuzzing caused by harsh rubbing or brushing.

Cleaned areas shall blend with adjacent areas of carpeting.

Shampoo all carpets as stated in the schedule of items. Shampoo carpet using the hot water extraction method. All carpet and edges will be clean and spots removed. All clean areas should be free of dust, stains, etc. Baseboards will be free of water marks, scars, or marks from cleaning equipment striking or splashing the surfaces.

Proper detergents and equipment shall be used to avoid damage to the carpets and other surfaces that solution may come in contact with.

Carpets shall have sufficient drying time to be completely dry by start of business on the following work day.

Wet mop floors utilizing a cleaner disinfectant recommended by the manufacturer of the surfaces to be cleaned.

WET MOPPING OR SCRUBBING: The floors shall be clean and free of dirt, water streaks, mop marks, gum, grease, tar, etc.; and present an overall appearance of cleanliness. All surfaces shall be dry and the corners clean. Walls, baseboards and other surfaces shall be free of splashing and markings from the equipment.

Dust all horizontal surfaces of furniture and partitions within approximately 70” of the floor and clean glass desktops.

THOROUGH DUSTING: There shall be no dust streaks. Corners’, crevices, moldings, and ledges shall be free of all dust. There shall be no oils, spots, or smudges on dusted surfaces caused by dusting tools.

NOTE: When dusting horizontal and vertical surfaces of computer equipment, do not dust any controls or computer screens. In dusting of horizontal spaces, working papers shall not be disturbed.

Spot clean wall surfaces and other surfaces within approximately 70” of the floor.

SPOT CLEANING: Smudges, marks, or spots will be removed without causing unsightly discoloration.

Vacuum all exposed or accessible cubicle partition surfaces. Partition fabric will be free of dust and particles.

Clean both sides of entrance glass and glass surrounding doors within reach. Damp wipe all glass in interior office doors, walls, and bookcases.

GLASS CLEANING: Glass shall be clean and free of dirt, dust, streaks, watermarks, spots, and grime and shall not be cloudy.

Clean and polish all interior and exterior metal doorknobs, push bars, kick plates, railings, and other metal surfaces, and doors.

METAL POLISHING: Metal surfaces shall be free of smears, stains and finger marks. They shall be clean, bright and polished to a uniform finish.

Clean all fixtures, including metal & chrome, water closets, urinals, shower stalls, washbasins, mirrors, waste receptacles, floor baseboards, dispensers and wall surfaces, utilizing cleaner recommended by the manufacturer of the surfaces to be cleaned. If questions or concerns consult with COR.

FIXTURE CLEANING: Porcelain fixtures and metal surfaces, (washbasins, urinals, toilets, shower stalls, etc.) shall be clean and bright; there shall be no dust, spots, stains, rust, any mold, encrustation, or excess moisture.

Empty waste receptacles, supply/service paper towel, soap, and toilet paper dispensers. (reference Part 1 Section C 19.0 trash plan and Part 1 Section C 18.0 recycling plan and Section J), SERVICING Empty, clean and disinfect, with a germicidal disinfectant, all waste paper receptacles and sanitary napkin receptacles. With the use of rubber gloves, collect soiled bags in separate containers for disposal. Replace liners in receptacles with new ones. Restock paper towels, toilet paper, and soap so a sufficient supply is available at all times. (reference Part 1 Section C 19.0 trash plan and Part 1 Section C 18.0 recycling plan and Section J), Damp wipe the full surface area of all stall partitions, doors, and waste paper receptacles utilizing a multipurpose disinfectant/ deodorizer) cleaner.

DAMP WIPING: All dirt, dust, water stains, spots, streaks and smudges shall be removed from the surfaces and waste paper receptacles.

Clean drinking fountains, sinks, counter tops and tables, appliances, vending machines, and glass surfaces. Disinfect counter tops and tables.

Area shall be free of all paper, trash, empty bottles and cans, and other discarded materials. (reference Part 1 Section C 19.0 trash plan and Part 1 Section C 18.0 recycling plan and Section J), Drinking fountains, sinks, counter tops and tables, appliances, vending machines, and glass surfaces shall present a clean appearance.

DISINFECTANT CLEANING: A disinfectant cleaning solution will be used to disinfect sink, counter tops and table tops.

BRIGHT METAL POLISHING: Bright metal surfaces shall have a polished and lustrous appearance.

Wash both sides of exterior building windows. Exterior of all glass shall be washed. Outside of windows must be washed from outside. Both sides of all windows will be washed during the same inspection period. Schedule will be approved by the

COR.**

WINDOW WASHING: Washed glass shall be clean and free of dirt, grime, streaks, oxidation buildup, spots resulting from lawn sprinkler, and excessive moisture and shall not be cloudy. Window sashes, sills, woodwork, and other surroundings of interior glass shall be wiped free of drippings and other watermarks.

NOTE: Includes ALL of the cleaning areas. Clean by dusting or vacuuming surfaces and objects in the building approximately 70” or more from the floor. This includes but is not limited to exposed air ducts (ref. Section J 1st Floor Code Plan – Ceiling) wall and ceiling area adjacent to ventilating and air conditioning outlets, clocks, moldings around ceilings, tops of partitions, overhead pipes, wall fans, pictures, plaques, wall or ceiling diffusers, file cases, bookcases, lockers, walls, etc.

Damp wipe and dry high surfaces such as clock glass, picture frames and glass, smudged areas surrounding air grills, diffusers, etc.

HIGH CLEANING: Surfaces shall be clean and free of dust. Where glass is present both sides shall be clean and free of streaks.

Dust or vacuum all venetian blinds at a six month interval from washing.

DUSTING: Both sides of venetian blind slats shall be free of dust.

There shall be no oils, spots, or smudges on dusted surfaces caused by dusting tools.

C.16.0 PERFORMANCE REQUIREMENT SUMMARY (PRS) -

Performance Standard Method of

Assessment Performance Standards & AQL and Incentives

ALL RESTROOMS

Daily (all scheduled days) Sweep floors.

Wet mop full floor area.

Clean and disinfect all surfaces for the following: toilets, urinals, sinks and sink area, soap dispensers, towel dispensers, waste receptacles, door handles, door surfaces, toilet/urinal partitions, and walls within the splash area of sink and paper towel dispensers.

Collect and remove trash from designated areas and replace waste receptacles liners and sanitary napkin receptacle liners. Liners shall be intact and clean. Clean wastebaskets as needed.

Remove all trash from the building on all scheduled days of performance and place in dumpster.

Fill toilet tissue, paper towel and soap dispensers.

Spot clean all other surfaces. - Clean walls and other surfaces, such as exposed pipe, splashed by sinks, soap dispensers, toilets or urinals.

Dust all horizontal surfaces including exposed pipes, valves, and fittings, heaters, tops of moldings, partitions, dispensers, and shelves.

All services will be subject to visual checks by the

COR.

Random Sampling of Check Lists turned in.

Customer Complaints:

All complaints will be substantiated for validity.

Poor performance will result in more

All required services are performed and no more than three (3) customer complaints are received and substantiated by the COR per calendar month.

95% AQL

Full payment will be received for acceptable work. Rework of unacceptable work will be permitted if the schedule allows for this. If the unacceptable work is not reworked, a deduction will be made.

Polish mirror surfaces.

VIS AND ALL GENERAL OFFICE, INCLUDES OFFICE AREAS,

PRIVATE OFFICES, CUBICLES, CONFERENCE ROOMS,

STAIRWAYS, CORRIDORS, COMMON SPACE AND HALLWAYS,

CONFERENCE ROOMS & HEATED WAREHOUSE

Daily (all scheduled days) Collect and remove trash both interior and exterior of the building from the designated areas and replace waste receptacle liners. Liners shall be intact and clean. Clean wastebaskets as needed.

Remove all trash from the building on all scheduled days of performance and place in dumpster.

Collect and remove recyclables both interior and exterior from FS Headquarters to the provided recycling dumpster, (reference Part 1 Section C 19.0 trash plan and Part 1 Section C 18.0 recycling plan and Section J). Recycle containers shall be intact and clean.

Sweep floors.

Wet mop full floor area.

Spot vacuum carpeting and rugs. Vacuum traffic areas, common areas and conference rooms.

Damp wipe & disinfect reception countertop.

Dust horizontal surfaces, bookcase sections and window ledges, baseboards, light covers and other surfaces as designated by the COR.

Clean, disinfect and polish drinking fountains.

Clean and disinfect sinks, coffee & food areas, countertops, and break room table tops.

Weekly(or more if needed) Clean both sides of entrance doors and sidelight glass.

Vacuum full floor area.

As Needed Spot clean wall surfaces within 70” of the floor.

Vacuum cubicle partition surfaces.

Sweep, mop, and dust storage, mechanical, and telecomm rooms.

Annually(as mutually scheduled) Clean all light fixtures in the building during the month of March Clean all windows inside and out, during month of June Shampoo all carpets during the month of June Damp wipe all wall surfaces (including those over 70” high) in the building during the month of June stringent and more frequent inspections

Incentives/Disincentives:

+ Full payment for acceptable work

+ Less stringent inspections for good performance

+ Good evaluation for good performance

- Rework of unacceptable Work

– Additional inspection for poor performance

- Deduction of payment percent for service

-Poor evaluation on poor performance.

PERFORMANCE REQUIREMENTS STANDARDS:

Performance requirement standards are described in the Performance Requirements Summary Tables above for daily, weekly, monthly, and semi-annual work. The Contractor is expected to ensure services are provided or performed to the appropriate standards through the Contractor’s Quality Control Plan. Except as stated in the summary tables, services required by this contract are generally of such a nature that nonconforming or incomplete performance disclosed by Government inspection is not subject to correction by re-performance or late performance, and will result in a deduction being made to the contract price for the month.

C.17.0 BUILDING INFORMATION

C.17.1 Building Name: White Mountain Forest Service Headquarters VIS, Office Building, and Heated Warehouse

Location: 71 White Mountain Drive, Campton, NH Number of Stories two with partial basement Population: 100-150 Official working hours: 6:00 a.m. to 6:00 p.m. (year round)

C.17.2 Building Statistics – approximate quantity:

Gross Finished Area . . . . . . . . . . . . . . . . . . . . 28,000 Sq ft (Ceramic Tile). . . . . . . . . . . . . . . . . . . . . . 2,187 Sq ft (Carpet) . . . . . . . . . . . . . . . . . 16,900 Sq ft (Wood) 3,414 Sq ft

(Walk-Off Mat) 207 Sq ft (Rubber Tile) 710 Sq ft

C.17.3 Additional building statistics - approximate quantity Total toilet fixtures (including warehouse)………………… 38 (Office), 15 (Warehouse) Toilet room floors…………………………………….. 8 Shower stalls…………………………………….. 6 Coffee Station Sinks…………………………………….. 6 Water fountains…………………………………….. 5

Reference PART III Section J, List of Documents, Exhibits and Other Attachments for flooring and ceiling finish types. Below are the legends for both flooring and ceiling.

Legend of Flooring Code Plan is the following:

C – Carpet T – Tile V – V Tile W – Wood WM – Walk of Mat RT – Rubber Tile

Legend of Ceiling Code Plan is the following:

G – Gypsum D - Drop E – Exposed L – Light Shelf

Building Statistics are approximate and may change due to the construction modification.

C.18.0 RECYCLING PLAN

C.18.1 Recycling Pickup

C.18.1.1 – Collect and remove all recycling from the designated recycling center located in the basement of the WMNF Headquarters Main Building and place in the Government Furnished 6 yard recycling dumpster located exterior to the main building. Dumpster is designated “Single Stream” and recyclables do not need to be sorted.

C.18.1.2. – Collect and remove from the designated recycling center twice weekly, or more frequently if receptacles are full. Return emptied toters to original location. Replace dirty toter liner with clean toter line as needed.

Recyclables include any or all the following:

white paper; newspaper; mixed office paper, corrugated cardboard plastic glass miscellaneous metal

C.18.1.3 - Remove any cardboard boxes placed next to recycling containers located in designated recycling center daily or more frequently during times of higher volumes such as a tenant (or new employee) moving in.

C.18.1.4 - Breakdown, flatten and place all cardboard in toter or other container labeled for cardboard recycling.

C.18.1.5 - Modify recycling collection procedures as determined by COR. Changes may be made by COR in coordination with the janitorial service and the trash and recycling collection service. Attend training as determined by COR.

C.18.1.6 - Revise schedule, location for loading and unloading, sorting or other trash and recycling collection procedures as determined by COR. (ref. C.3.0 and C.4.0)

C.18.1.7 Maintain designated recycling center free of debris and trash.

C.18.2. Forest Service employees will be responsible for moving paper, glass, & plastic to the basement-recycling center from the main building office area and VIS area.

C.19.0 TRASH PLAN

C.19.1 Trash Pickup

C.19.1.1 – Collect and remove all trash from the designated trash locations and place in the Government Furnished 6 yard dumpster located exterior to the main building. Replace trashcan liners with clean liners.

(Reference Section J for Trash Can Designation Plan – Exhibit #1 – USFS Headquarters First Floor, Exhibit #2 - USFS Headquarters Second Floor, Exhibit #3 – Heated Warehouse, Exhibit A - Unheated Warehouse, Vehicle Storage Building, and Part 1 Section C.15.0 Performance Work Statement for Cleaning Schedule, Part 1 Section C.16.0 & Part 1 Section C.16.1 Performance Requirement Summary)

C.19.1.2 - Modify trash collection procedures as determined by COR. Changes may be made by COR in coordination with the janitorial service and the trash and recycling collection service. Attend training as determined by COR.

C.19.1.3 - Revise schedule, location for loading and unloading, sorting or other trash and recycling collection procedures as determined by COR. There is pickup truck access to back up to the back basement door of the building via the walk/road from the heated warehouse area (Reference Section J for Basement Plan)

C.19.1.4 Maintain designated trash areas free of debris and trash.

C.19.2. Forest Service employees will be responsible for collection of trash in areas not specified in this contract. The planned trash receptacles for the VIS, main building and heated/unheated warehouse and vehicle storage building are as follows:

5 trash cans centrally located on the 1st floor

3 trash cans centrally located on the 2nd floor

A trash can in each bathroom (6 FHQ + 2 Heated warehouse = 8 total)

1 trash can in the basement

1 trash can in the heated warehouse

1 trash can in the unheated warehouse

1 trash can in the vehicle storage building

C.19.3 Government Furnished Dumpster –

The 6 cubic yard dumpster is located near the heated warehouse. There is pickup truck access to back up the back basement door of the building via the walk/road from the heated warehouse area. (reference Section J, Exhibit #A).

PART III; SECTION J, LIST OF DOCUMENTS, EXHIBITS AND OTHER ATTACHMENTS

Vicinty Map

The White Mountain National Forest Headquarters is located off Interstate Highway 93, Exit 27, Campton, Grafton County, New Hampshire.

Exhibit A, Site Plan with Gate Location and 6 yard Dumpster Location

Designated Trash and Recycling Location Maps 1st Floor VIS and Main Building

EXHIBIT 1

2nd Floor Main Office Building Exhibit #2

Heated Warehouse Exhibit #3

Designated Recycling Location Map Basement of Main Building Exhibit #4

Floor Code Plan – 1st Floor

Floor Code Plan – 2nd Floor

Floor Code Plan – Basement

Ceiling Code Plan – 1st Floor

Ceiling Code Plan – 2nd Floor

Ceiling Code Plan – Basement Ceiling