QASP.pdf

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Attached to
Youth Outreach Services Federal contract opportunity
Solicitation number
10896167
Issued by
Department of the Army Oregon Army National Guard

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QASP

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Solicitation.pdf PDF

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Quality Assurance Surveillance Plan (QASP)

The objective of this contract is to provide a State Youth Support Service in support of Oregon J9 Service Member and Family Support Division.

Deliverable Performance

Standard Acceptable Quality Level (AQL) Method Used

/ Frequency

Coordinate Child and Youth Services

Technical Specification 2.1

2.1 & 2.9

Contact with supported units and training support materials shall be developed within 60-90 days of contract services. Maintained monthly thereafter, meeting suspense 95% of the time.

Recruit and train adequate volunteer staff for all child and youth activities in the state ensuring 95% of the families are aware of the available resources.

Periodic Review/

Spot Check/ Customer Feedback/ Monthly

Liaison with Other Agencies to Provide Services to Youth and Children Coordinates- Implements Youth Activities

Technical Specification 2.2, 2.8 & 2.10

Attends 90% of military and non-military agency meetings regarding services for military youth.

Participates in 80% of all National Guard related events.

Participates in 90% of all non-National Guard connected Reserve Component events.

Conduct Child and Youth Services Assessments

Technical Specification 2.3

Coordinate completion of child and youth assessments within 180 days of contract services and reviews assessments monthly thereafter.

Communication

Technical Specification 2.4

Establish communications for 95% of deployed unit personnel within 30 days of deployment.

Establishes communications for unit personnel preparing for deployment within 30 days of alert status, 95% of the time.

Resource Materials/Lending Library

Technical Specification 2.5

Regional resource materials are compiled within 60 days of contract services, and remain in a current status thereafter 90% of the time.

Lending Library has current information 80% of the time.

Childcare Service Information

Technical Specification 2.6

Coordinate with 98% of childcare inquiries.

Has a working knowledge of 90% of the available childcare programs that are advertised and distributed through DOD and NGB.

Provide Servies to Army and Air Family Program Coordinators

Technical Specification 2.7

Meet 98% of requests for Assistance with no valid complaints.

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