1 - Statement of Work Formulatrix Service Contract 2023 .pdf

Statement of Work

Project Name: Service Contract for Formulatrix RockImager182

Scope: 1-year service contract (option 4-year renewal)

Technical Specifications/ Quantity: The service contract provided by Formulatrix for our Rockimager crystal imaging system is to maintain a high level of productivity by minimizing down time due to software, hardware or networking issues. This system has a complex software and integration that would be impossible for a non-expert in the software to troubleshoot. In addition, the software integrates seamlessly to manage the robotic hotel and imaging system to provide high quality imaging on a programmed scheduled. This system can use artificial intelligence to find crystal in images that are not visible to the human eye.

Maintaining this system is critical for us in finding crystals and optimization so that we can solve 3D Structures. Specifically ,this plan covers hardware support, hardware support for the microscopes (visible and uv), software maintenance and support, software maintenance and support for RockMaker Enterprise, seat license, software maintenance and support for the RockMaker web and web license allowing for inspection of results by multiple users at one time from their desk, as well as shipping and travel costs when troubleshooting cannot be done remotely.

Require Delivery Date: 2/04/2023

Period of Performance (Base year): 2/04/2023 – 2/03/2024

Option year 1: 2/04/2024 – 2/03/2025

Option year 2: 2/04/2025 – 2/03/2026

Option year 3: 2/04/2026 – 2/03/2027

Option year 4: 2/04/2027 – 2/03/2028

Delivery Location: NIEHS 111 TW Alexander Drive Durham NC 27709

Point of Contact: Lars Pedersen pederse2@niehs.nih.gov (phone: 984-287-3538) mailto:pederse2@niehs.nih.gov