1-Qualifications and Experience - Firm.pdf

Qualifications and Experience

1. Describe the firm’s history, experience and expertise in providing the same or similar services as required in the solicitation, to the same or similar customers as the Arizona Department of Transportation.

o Viking has been serving a variety of clients in the state of Arizona for over 10 years. When the owner, Jeff Burns, started Viking, he had a vision to create an honest company with a team of individuals who are kind, hardworking, and committed to our clients. Viking’s ability to perform jobs safely, within budget, and efficiently has led us to continued long-lasting relationships with organizations such as Arizona State University, Luke Air Force Base, Arizona Department of Administration, Northern Arizona University, and many more. Viking has successfully performed a range of asbestos abatement, lead abatement, and mold remediation projects from commercial, government facilities, schools, and hospitals. Viking is experienced in facilitating the security clearance requirements that come with working in secure facilities. Our team has gone through fingerprint clearance requirements for the City of Mesa, affidavit applications to work at Luke Air Force Base, and clearance requirements to work at Phoenix Sky Harbor Airport.

2. Describe the company organization, provide an Organization chart.

o Viking’s organization chart can be found below. Further information about the key personnel can be found in the key personnel documents, as well as more details regarding the positions and how the function in the company can be found in the Method and Approach section.

3. Provide information on any quality assurance programs, training programs, retention efforts or other approaches used to maintain the quality of your services.

o Upon hiring, each Viking employee attends specialty training modules pertaining to Viking’s core values, which is serving with excellence, along with the Viking’s service matrix, which is Safety, Liability Management, Productivity, and Quality. These values and ideologies are reinforced by quarterly employee reviews and ongoing training. All Viking staff in the office and the field are offered the opportunity to obtain additional training or certifications via third party certified training facilities above and beyond what is required to expand their knowledge and increase their individual skillset. Viking boasts close to a 90% employee retention rate of field workers due to aligned hiring practices related to our core values, quarterly trainings, and remediation efforts in order to maximize employee involvement.

4. Indicate the number of years the firm has been in the business of conducting abatement services o Viking has been performing abatement services in the state of Arizona since its incorporation in 2013.

5. Identify any subcontractors and their role. Additionally, download the attached document, complete, and upload the completed attachment as part of your response.

o Viking does not use any subcontractors to perform asbestos, lead, or mold abatement services. The requested document is also attached.