071B7700004.pdf

STATE OF MICHIGAN PROCUREMENT

Department Technology, Management and Budget Central Procurement Services 320 S Walnut Street Lansing, MI 48933 P.O. Box 30026, Lansing, MI 48909

CONTRACT CHANGE NOTICE

Change Notice Number 9 to Contract Number MA071B7700004C

C O

N

TR

A C

TO

R

AT & T SERVICES INC

221 N. Washington Square

Lansing MI 48933

Deborah Guenther

517-488-8301 dg1595@att.com

CV0062699

ST

A

TE

Pr og ra m

M an ag er

Ashley Adrian DTMB

517-525-9338

AdrianA1@michigan.gov

C on tr ac t A dm in is tr at or Mecca Martin DTMB

517-230-5694

MartinM42@michigan.gov

CONTRACT SUMMARY

Local, long distance and toll free voice services

INITIAL EFFECTIVE DATE

November 1, 2016

INITIAL EXPIRATION DATE

October 31, 2021

INITIAL AVAILABLE OPTIONS

5 - 1 Year

EXPIRATION DATE

BEFORE

October 31, 2026

PAYMENT TERMS

N/A

DELIVERY TIMEFRAME

N/A

ALTERNATE PAYMENT OPTIONS

P-Card Direct Voucher (PRC) Other

EXTENDED PURCHASING

Yes No

MINIMUM DELIVERY REQUIREMENTS

N/A

DESCRIPTION OF CHANGE NOTICE

OPTION LENGTH OF OPTION EXTENSION LENGTH OF EXTENSION

REVISED EXP. DATE

CURRENT VALUE

$53,787,000.00

VALUE OF CHANGE NOTICE

$0.00

ESTIMATED AGGREGATE CONTRACT VALUE

$53,787,000.00

DESCRIPTION

Please note the Program Manager or Contract Administrator may have changed, and are reflected on this Change Notice.

Effective 2/27/2026, the following amendment is incorporated into this Contract.

"Accessibility Requirements"

The State is required to comply with the Americans with Disabilities Act of 1990 (ADA) and has adopted standards and procedures regarding accessibility requirements for websites, applications, content, and electronic documents. Due to a change in the law, the State is required to comply with specific accessibility standards for websites, applications, content and documents.

Starting 4/24/2026, throughout the Term, all websites, applications, software, content, and electronic documents, including but not limited to mobile applications, text, images, sounds, videos, controls, animations, links, and documents (including files in the following formats: PDF, word processing, presentation, and spreadsheet), created, provided, or made available by the Contractor under this Contract, must comply with WCAG 2.1 Level AA."

All other terms, conditions, specifications and pricing remain the same. Per contractor and agency agreement, and DTMB Central Procurement Services approval.

STATE OF MICHIGAN

CENTRAL PROCUREMENT SERVICES

Department of Technology, Management, and Budget

320 S. WALNUT ST., LANSING, MICHIGAN 48933

P.O. BOX 30026 LANSING, MICHIGAN 48909

CONTRACT CHANGE NOTICE

Change Notice Number 8 to

Contract Number 071B7700004

AdrianA1@michigan.gov

Ashley Adrian

Lauren Stempek dg1595@att.com

Deborah Guenther

Lansing, MI 48933

AT & T SERVICES INC

CV0062699

517-488-8301

221 N. Washington Square

(517) 243-4008 S

T A

T E

P ro g ra m

M a n a g e r

C o n tra ct

A d m in istra to r

C O

N T R A C T O

R

517-525-9338

DTMB

stempekl@michigan.gov

$34,300,000.00

November 1, 2016 October 31, 2023

LOCAL, LONG DISTANCE AND TOLL FREE VOICE SERVICES

October 31, 2021

INITIAL AVAILABLE OPTIONS EXPIRATION DATE

BEFORE

5 - 1 Year

PAYMENT TERMS DELIVERY TIMEFRAME

ALTERNATE PAYMENT OPTIONS EXTENDED PURCHASING

☒ P-Card ☒ PRC ☐ Other ☒ Yes ☐ No

MINIMUM DELIVERY REQUIREMENTS

DESCRIPTION OF CHANGE NOTICE

OPTION LENGTH OF OPTION EXTENSION LENGTH OF EXTENSION REVISED EXP. DATE

☒ 36 - Months ☐ October 31, 2026

CURRENT VALUE VALUE OF CHANGE NOTICE ESTIMATED AGGREGATE CONTRACT VALUE

$5,187,000.00 $39,487,000.00

Effective 10/10/2023, the 3 remaining available option years on this Contract are hereby exercised, making the revised contract expiration date 10/31/2026.

Additionally, $5,187,000.00 in funding is added to cover service through the new expiration date of 10/31/2026.

All other terms, conditions, specifications, and pricing remain the same. Per contractor and agency agreement, DTMB Procurement approval, and State Administrative Board approval on 10/10/2023.

INITIAL EXPIRATION DATEINITIAL EFFECTIVE DATE

DESCRIPTION

CONTRACT SUMMARY

DTMB

Department of Technology, Management, and Budget

320 S. WALNUT ST., LANSING, MICHIGAN 48933

P.O. BOX 30026 LANSING, MICHIGAN 48909

CONTRACT CHANGE NOTICE

Change Notice Number 7 to

071B7700004Contract Number

AdrianA1@michigan.gov

Ashley Adrian

Lauren Stempek dg1595@att.com

Deborah Guenther

Lansing, MI 48933

AT & T SERVICES INC

CV0062699

517-488-8301

221 N. Washington Square

(517) 243-4008 S

T A

T E

P ro g n a g e r

C o n tra ct

A d m in istra to r

C O

N T R A C T O

R

517-525-9338

DTMB

stempekl@michigan.gov

$34,300,000.00

November 1, 2016 October 31, 2022

LOCAL, LONG DISTANCE AND TOLL FREE VOICE SERVICES

October 31, 2021

INITIAL AVAILABLE OPTIONS EXPIRATION DATE

BEFORE

5 - 1 Year

PAYMENT TERMS DELIVERY TIMEFRAME

ALTERNATE PAYMENT OPTIONS EXTENDED PURCHASING

☒ P-Card ☒ PRC ☐ Other ☒ Yes ☐ No

MINIMUM DELIVERY REQUIREMENTS

DESCRIPTION OF CHANGE NOTICE

OPTION LENGTH OF OPTION EXTENSION LENGTH OF EXTENSION REVISED EXP. DATE

☒ 1 Year ☐ October 31, 2023

CURRENT VALUE VALUE OF CHANGE NOTICE ESTIMATED AGGREGATE CONTRACT VALUE

$0.00 $34,300,000.00

Effective 6/24/2022, the State is exercising the second option year. The revised contract expiration date is 10/31/2023. No additional funding is needed at this time; existing funds are adequate to support this change. The pricing for this option year is outlined in attachment A.

Please note the Contract Administrator has been changed to Lauren Stempek.

All other terms, conditions, specifications and pricing remain the same. Per contractor and agency agreement, and DTMB Central Procurement Services approval.

INITIAL EXPIRATION DATEINITIAL EFFECTIVE DATE

DESCRIPTION

Attachment A AT&T Network Integration

Change Order

AT&T and Customer Confidential Information

149943: UA

CT-Owner: [mr5231] [06/3/22]

Agreement No. 149943UA AT&T Network Integration Tracking ID: GBS232913-1

Document Version # 2022-6-3v1 CUSTOMER Legal Name (“Customer”)

AT&T Corp. ("AT&T") (designate other Affiliate if signing Affiliate other than AT&T Corp)

AT&T Branch Sales Contact Name

STATE OF MICHIGAN Department of Technology, Management, and Budget

AT&T Name: Deb Guenther

CUSTOMER Address AT&T Corp. Address and Contact AT&T Branch Sales Contact Information

Street Address: 525 W. Allegan St.

City: Lansing State / Province: MI Country: USA Domestic / Intl / Zip Code: 48913

Street Address: One AT&T Way City: Bedminster State / Province: NJ Country: U.S.

Domestic / Intl / Zip Code: 07921-0752 Contact: Master Agreement Support Team Email : mast@att.com

Address: 155 Henrietta St.

City: Birmingham State / Province: Michigan Country: USA Domestic / Intl / Zip Code: 48009 Email: dg1595@att.com Sales/Branch Mgr: Dominic Savone SCVP Name: Mary Ann Argy

CUSTOMER Contact AT&T Address and Contact AT&T NI Contact Information Name: Ashely Adrian Title: CTO Portfolio Specialist Telephone: 517-284-7454 Fax:

Email: AdrianA1@Michigan.gov

Name:

Title:

Telephone:

Street Address:

City:

State / Province:

Country:

Domestic / Intl / Zip Code:

Name: Michael Reckley Address: 11760 US Hwy 1 City: North Palm Beach State / Province: FL Country: USA Domestic / Intl / Zip Code: 33408 Email:

CUSTOMER Billing Address Street Address: 525 W. Allegan St.

City: Lansing State / Province: MI Country: USA Domestic / Intl / Zip Code: 48913

This AT&T Network Integration Services Change Order (“Change Order”) is an attachment to the AT&T Network Sourcing Pricing Schedule for Unified Communications and the AT&T Network Sourcing Pricing Schedule for Unified Communications Services Bundle Services effective 11/1/2016 between AT&T and The STATE OF MICHIGAN Department of Technology, Management, and Budget

To the extent any terms set forth in this Change Order conflict with those of the document indicated in the preceding paragraph, or those of the Statement of Work, the order of priority shall be with respect to the AT&T Network Integration Services provided hereunder: (1) this Change Order; (2) the Statement of Work; (3) the applicable document indicated in the previous paragraph.

AT&T reserves the right to withdraw this Change Order or modify the prices and any other terms and conditions, including, but not limited to, any section of this Change Order (i) if the Change Order is not signed by Customer and AT&T by August 1st, 2022, and/or (ii) the engagement does not commence within thirty (30) calendar days of the Effective Date.

mailto:mast@att.com

Customer acknowledges that emergency calling (e.g., E911 or its equivalent outside the United States) may not be available with the Solution. If Customer has not provisioned PSTN access, emergency calling will not be available. If Customer provisions PSTN access, emergency calling may be limited if: a User’s CPE is relocated; 911 is dialed from a location other than the Registered Location; an underlying broadband or WAN connection, or data service or application riding on the connection, is terminated, disrupted or impaired; electrical or battery power is lost; a Registered Location is not updated timely; a non-native telephone number is used; or the device is located outside of the United States, Puerto Rico, U.S. Virgin Islands, Guam, CNMI or American Samoa.

AGREED: AGREED:

CUSTOMER: Charter of Wayne County AT&T

By:_________________________________________ (Authorized Agent or Representative)

By:___________________________________________ (Authorized Agent or Representative)

(Typed or Printed Name)

(Typed or Printed Name)

(Title)

(Title)

(Date)

(Date)

AT&T CHANGE ORDER

Change Request Number: GBS232913-1 to AT&T Network Integration Services Pricing Schedule effective 11-1- 2016.

AT&T Requestor: Michael Reckley NI Tracking #: GBS189790-10 Title: Sales Executive Lead 1 IS Date of Request: 6-3-2022

Nature of the Change: To replace the AT&T Network Sourcing Pricing Schedule for Unified Communications and the AT&T Network Sourcing Pricing Schedule for Unified Communications Services Bundle Services effective 11/1/2016 between AT&T and The STATE OF MICHIGAN Department of Technology, Management, and Budget with the following Webex Calling with AT&T – Enterprise & Webex Calling with AT&T.

1. Webex Calling with AT&T – Enterprise

Service / Solution Service Publication Location Cisco Webex Calling with AT&T - Enterprise http://serviceguidenew.att.com/sg_flashPlayerPage/CallingEnterprise

Vendor Software and Third-Party Services Terms applicable Vendor Software and Third-Party Service

Cisco Webex https://www.cisco.com/c/en/us/about/legal/cloud-and-software/end_user_license_agreement.html

Webex Calling with AT&T - Enterprise - Flex 3.0

PBI PBI/IMS Description Monthly Recurring Charge Flex Enterprise Agreement model:

191752 Webex Calling Enterprise Cloud Calling (Enterprise Agreement) $14.95 Flex Named User:

191759 Webex Calling Enterprise Cloud Calling - Professional $16.75 191760 Webex Calling Enterprise Cloud Calling - Enhanced $14.75 191761 Webex Calling Enterprise Cloud Calling - Access $7.70

181821 UCM Cloud Calling Device Registration Addon $27.55 191764 Webex Calling Enterprise Cloud Calling Add-on - Common Area $8.60 191764 Webex Calling Enterprise Cloud Calling Add-on - Common Area $8.60 191770 Webex Calling Enterprise Cloud Add-on - Unity Connection $3.40 191770 Webex Calling Enterprise Cloud Add-on - Unity Connection $3.40 179108 NU Session Manager Add-on - WCE Cloud $1.45 196744 Extended Security Pack NU add-on $6.15 196745 Extended Security Pack EA add-on $3.05 172982 Expressway Rich Media Session $21.80 179107 Expressway Rich Media Session - Smart Licensing $21.80 196303 Speechview Standard $1.20 186544 Dubber Call Recording $14.95 191784 Call Recording Sentiment Analysis $29.95 191785 Call Recording API $10.00 175862 Monthly Deployment Fee (Service Delivery/GPM) available upon request

AT&T Field Services Onsite Installation available upon request http://serviceguidenew.att.com/sg_flashPlayerPage/CallingEnterprise https://www.cisco.com/c/en/us/about/legal/cloud-and-software/end_user_license_agreement.html

2. WebEx Calling with AT&T

Service / Solution Service Publication Location Cisco Webex Calling with AT&T http://serviceguidenew.att.com/sg_flashPlayerPage/wxc

Vendor Software and Third-Party Services Terms applicable Vendor Software and Third-Party Service

Cisco Webex https://www.cisco.com/c/en/us/about/legal/cloud-and-software/end_user_license_agreement.html

Webex Calling Subscriptions

Service Component Monthly Recurring Charge Webex Calling with AT&T Cloud Connected PSTN Enterprise Agreement Knowledge Workers 12 months1 $17.90 Webex Suite Cloud Connected PSTN Enterprise Agreement Knowledge Workers 12 months1 $16.00 Webex Calling with AT&T Cloud Connected PSTN Enterprise Agreement Common Area Add-On 12 months1 $12.65 Webex Calling with AT&T Cloud Connected PSTN Named User Professional 12 months1 $15.85 Webex Suite Cloud Connected PSTN Named User 12 months1 $20.50 Webex Calling with AT&T Cloud Connected PSTN Named User Enhanced 12 months1 $11.80

Add-ons Service Component Monthly Recurring Charge Emergency Calling Registered Location Service (1-1,000 Webex Calling Subscriptions) $1.00 Emergency Calling Registered Location Service (1,001-10,000 Webex Calling Subscriptions) $0.93 Emergency Calling Registered Location Service (10,000+ Webex Calling Subscriptions) $0.87 Emergency On-Site Notification Service (less than 999 Users) $145.00 Emergency On-Site Notification Service (1,000+ Users) $105.00 Additional PSTN Telephone Numbers (above Webex Calling Cloud Connected PSTN subscription quantity and entitlements)6 $1.00 Additional Toll Free Numbers (above quantity 1)6 $5.00 Call Recording Storage $14.95 Call Recording Sentiment Analysis $29.95 Call Recording API2 $10.00

Imagicle Add-ons Service Component Annual Charge Imagicle Digital Fax Basic (requires minimum of quantity 4) $714.00 Imagicle Digital Fax Gold (requires minimum of quantity 4) $822.00 Imagicle Digital Fax Platinum (requires minimum of quantity 4) $894.00 Imagicle Cloud Suite for Webex Calling Basic (required to purchase any Imagicle add-ons) $17,280.00 Imagicle Cloud Suite for Webex Calling Gold (required to purchase any Imagicle add-ons) $21,600.00 Imagicle Cloud Suite for Webex Calling Platinum (required to purchase any Imagicle add-ons) $32,400.00

Professional Services Service Component Monthly Recurring Charge Advanced Concierge - Ongoing Support $0.25 Service Component Monthly Recurring Charge Advanced Concierge - Initial Setup (per Advanced Feature/Local Gateway Configuration)4 $125.00 http://serviceguidenew.att.com/sg_flashPlayerPage/wxc https://www.cisco.com/c/en/us/about/legal/cloud-and-software/end_user_license_agreement.html https://www.everbridge.com/products/e911/ https://www.everbridge.com/products/e911/ https://www.everbridge.com/products/e911/ https://www.everbridge.com/products/e911/ https://www.everbridge.com/products/e911/ https://community.cisco.com/t5/webex-user-documents/imagicle/ta-p/4512967 https://community.cisco.com/t5/webex-user-documents/imagicle/ta-p/4512967 https://community.cisco.com/t5/webex-user-documents/imagicle/ta-p/4512967

1Cloud Connected PSTN is only available in United States excluding Alaska, Puerto Rico, US Virgin Islands, Guam, CMNI and American Samoa. Cloud Connected PSTN includes:

- Unlimited US Local and Long-Distance Calling

- 1 Toll-Free Number per Customer

- 1,000 Toll-Free Minutes per month per Customer

- 100 International Off-Net Outbound Minutes per month per Customer

- 1 PSTN enabled Telephone Number per Webex Calling subscription (for Enterprise Agreement, you get 1 PSTN enabled Telephone Number per growth and common area entitlement) 2Requires the purchase of Call Recording Sentiment Analysis

4This limited time offer is exclusively through AT&T and only with the minimum purchase of 10 Webex Calling subscriptions on a 36 month or greater contract term before December 31, 2022. While Supplies Last. Offer is subject to change or cancellation at any time. Eligible IP Phones include Cisco IP Phone 8865, Cisco IP Phone 8851, Cisco UC Phone 7841, Cisco IP Phone 6871, Cisco IP Phone 6851. Eligible headsets include Headset 521, Headset 522, Headset 531, Headset 532, 561 Wireless Single Headset, 562 Wireless Dual Headset, 730 Wireless Dual On-ear Headset. Offer valid in the United States only. The promo cannot be combined with any other promotion. Shipping is limited to up to 5 US locations.

6Additional Advanced Feature configurations may be needed as design requirements are discovered. Advanced Features may include Local Gateway Routers, Auto Attendants, Call Queues, Hunt Groups, Paging Groups, Call Park, Call Pickup, Group Paging, Receptionist Client, Scheduling, Office Anywhere, Music on Hold, Outbound Calling Plans, etc.

Department of Technology, Management, and Budget

525 W. ALLEGAN ST., LANSING, MICHIGAN 48913

P.O. BOX 30026 LANSING, MICHIGAN 48909

CONTRACT CHANGE NOTICE

Change Notice Number 6 to

071B7700004Contract Number

AdrianA1@michigan.gov

Ashley Adrian

KeriAnn Trumble dg1595@att.com

Deborah Guenther

Lansing, MI 48933

AT & T SERVICES INC

CV0062699

517-488-8301

221 N. Washington Square

(989) 259-2625 S

T A

T E

P ro g n a g e r

C o n tra c t

A d m in is tra to r

C O

N T

R A

C T

O R

517-525-9338

DTMB

trumblek1@michigan.gov

$34,300,000.00

November 1, 2016 October 31, 2022

LOCAL, LONG DISTANCE AND TOLL FREE VOICE SERVICES

October 31, 2021

INITIAL AVAILABLE OPTIONS EXPIRATION DATE

BEFORE

5 - 1 Year

PAYMENT TERMS DELIVERY TIMEFRAME

ALTERNATE PAYMENT OPTIONS EXTENDED PURCHASING

☒ P-Card ☒ PRC ☐ Other ☒ Yes ☐ No

MINIMUM DELIVERY REQUIREMENTS

DESCRIPTION OF CHANGE NOTICE

OPTION LENGTH OF OPTION EXTENSION LENGTH OF EXTENSION REVISED EXP. DATE

☐ ☐ October 31, 2022

CURRENT VALUE VALUE OF CHANGE NOTICE ESTIMATED AGGREGATE CONTRACT VALUE

$0.00 $34,300,000.00

Effective 12/7/2021, AT&T's Account Manager is changed to Deborah Guenther and the State's Contract Administrator is changed to KeriAnn Trumble. All other terms, conditions, specifications and pricing remain the same. Per contractor and agency agreement, and DTMB Central Procurement Services approval.

INITIAL EXPIRATION DATEINITIAL EFFECTIVE DATE

DESCRIPTION

AT & T SERVICES INC

One AT & T Way

Bedminster, NJ 07921-2694

Bob O'Brien

248-701-8635 ro6361@att.com

CV0062699

Program anager

Ashley Adrian DTMB

517-525-9338

AdrianA1@michigan.gov C ontract A dm inistrator

Mike Breen DTMB

(517) 249-0428 breenm@michigan.gov

Department of Technology, Management, and Budget

525 W. ALLEGAN ST., LANSING, MICHIGAN 48913

P.O. BOX 30026 LANSING, MICHIGAN 48909

CONTRACT CHANGE NOTICE

Change Notice Number 5 to

Contract Number 071B7700004

LOCAL, LONG DISTANCE AND TOLL FREE VOICE SERVICES

INITIAL EFFECTIVE DATE INITIAL EXPIRATION DATE INITIAL AVAILABLE OPTIONS EXPIRATION DATE

BEFORE

November 1, 2016 October 31, 2021 5 - 1 Year October 31, 2021

PAYMENT TERMS DELIVERY TIMEFRAME

ALTERNATE PAYMENT OPTIONS EXTENDED PURCHASING

☒ P-Card ☒ PRC ☐ Other ☒ Yes ☐ No

MINIMUM DELIVERY REQUIREMENTS

DESCRIPTION OF CHANGE NOTICE

OPTION LENGTH OF OPTION EXTENSION LENGTH OF EXTENSION REVISED EXP. DATE

☒ 12 months ☐ October 31, 2022

CURRENT VALUE VALUE OF CHANGE NOTICE ESTIMATED AGGREGATE CONTRACT VALUE

$34,300,000.00 $0.00 $34,300,000.00

DESCRIPTION

Effective with mutual signature the contract end date is amended to reflect the cost tables of CN 3 (executed 102019) to 10/31/2022. All other terms and conditions remain the same.

STA

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R mailto:ro6361@att.com mailto:AdrianA1@michigan.gov mailto:breenm@michigan.gov

Department of Technology, Management, and Budget

525 W. ALLEGAN ST., LANSING, MICHIGAN 48913

P.O. BOX 30026 LANSING, MICHIGAN 48909

CONTRACT CHANGE NOTICE

Change Notice Number 4 to

071B7700004Contract Number

AdrianA1@michigan.gov

Ashley Adrian

Mike Breen ro6361@att.com

Bob O'Brien

Bedminster, NJ 07921-2694

AT & T SERVICES INC

CV0062699

248-701-8635

One AT & T Way

(517) 249-0428 S

T A

T E

P ro g n a g e r

C o n tra c t

A d m in is tra to r

C O

N T

R A

C T

O R

DTMB

517-525-9338

DTMB

breenm@michigan.gov

$34,300,000.00

November 1, 2016 October 31, 2021

LOCAL, LONG DISTANCE AND TOLL FREE VOICE SERVICES

October 31, 2021

INITIAL AVAILABLE OPTIONS EXPIRATION DATE

BEFORE

5 - 1 Year

PAYMENT TERMS DELIVERY TIMEFRAME

ALTERNATE PAYMENT OPTIONS EXTENDED PURCHASING

☒ P-Card ☒ PRC ☐ Other ☒ Yes ☐ No

MINIMUM DELIVERY REQUIREMENTS

DESCRIPTION OF CHANGE NOTICE

OPTION LENGTH OF OPTION EXTENSION LENGTH OF EXTENSION REVISED EXP. DATE

☐ ☐ October 31, 2021

CURRENT VALUE VALUE OF CHANGE NOTICE ESTIMATED AGGREGATE CONTRACT VALUE

$0.00 $34,300,000.00

Effective immediately the contact person for AT&T is now Bob O'Brien. All other terms and conditions remain the same.

INITIAL EXPIRATION DATEINITIAL EFFECTIVE DATE

Department of Technology, Management, and Budget

525 W. ALLEGAN ST., LANSING, MICHIGAN 48913

P.O. BOX 30026 LANSING, MICHIGAN 48909

CONTRACT CHANGE NOTICE

Change Notice Number 2 to

071B7700004Contract Number adrianA1@michigan.gov

Ashley Adrian

Jordan Sherlock cb3168@att.com

Chuck Bonner

Bedminster, NJ 07921-2694

AT & T SERVICES INC

CV0062699

616-724-7755

One AT & T Way

517-243-5556 S T A T E

P ro g n a g e r

C o n tra ct

A d m in istra to r

C O

N T R A C T O

R

DTMB

517-525-9338

DTMB

sherlockj@michigan.gov

$14,300,000.00

November 1, 2016 October 31, 2021

LOCAL, LONG DISTANCE AND TOLL FREE VOICE SERVICES

October 31, 2021

INITIAL AVAILABLE OPTIONS EXPIRATION DATE

BEFORE

5 - 1 Year

PAYMENT TERMS DELIVERY TIMEFRAME

ALTERNATE PAYMENT OPTIONS EXTENDED PURCHASING

☒ P-Card ☒ PRC ☐ Other ☒ Yes ☐ No

MINIMUM DELIVERY REQUIREMENTS

DESCRIPTION OF CHANGE NOTICE

OPTION LENGTH OF OPTION EXTENSION LENGTH OF EXTENSION REVISED EXP. DATE

☐ ☐ October 31, 2021

CURRENT VALUE VALUE OF CHANGE NOTICE ESTIMATED AGGREGATE CONTRACT VALUE

$20,000,000.00 $34,300,000.00

Effective 10/8/2019 this contract is increased by $20,000,000 for DTMB use. Please note that the program manager has been changed to Ashley Adrian.

All other terms, conditions, specifications, and pricing remain the same. Per contractor and agency agreement, DTMB Procurement approval, and State Administrative Board approval on 10/8/2019.

INITIAL EXPIRATION DATEINITIAL EFFECTIVE DATE

AT&T Corp

One AT&T Way

STATE OF MICHIGAN

ENTERPruSEPROCUREMENT Department of Technology, Management, and Budget 525 W. Allegan, Lansing Ml 48913 P.O. Box 30026, Lansing, Ml 48909

NOTICE OF CONTRACT

NOTICE OF CONTRACT NO. 07167700004

between

THE STATE OF MICHIGAN

and

Scott Hall

517-241-4255

DTMB

Bedminster, NJ 07921-2694 hal\s9@michigan.gov

Chuck Bonner Michael Breen DTMB

616-724-7755 517-284-7002 cb3168@atl.com breenm@michiqan.gov

74-2782655

$14,300,000.00

CONTRACT NO. 07167700004

Page1 of118

FOR THE CONTRACTOR:

AT&T

Authorized Agent Signature

Patrick J. Gleason

Sr. Customer Contracts

Authorized Agent (Print or Type)

Nov 9 2016 Date

FOR THE STATE:

William Pemble IT Division Director

Name & Title

Agency

Date

CONTRACT NO. 071B7700004

20161104-2008 149943UA

Schedule A - Scope of Work (SOW)

1. 000 Proiect Identification

1.001 PROJECT REQUEST

The State of Michigan (SOM) through the Michigan Department of Technology, Management, and Budget (MDTMB), issued a Request for Proposal (RFP) to obtain proposals, complying with all terms and conditions described in the RFP, from technically qualified Telecommunications Contractors to provide Voice Services to include, but not be limited to local, Long Distance and Toll-Free, for the SOM, including all SOM-owned and/or leased facilities. The Contractor shall provide all of the recommended hardware, software, circuits, consulting, installation, testing, maintenance, and support of necessary Services as specified herein

Along with an effort to reduce and control the telecommunications voice services costs consumed by the SOM, the principal objectives of the RFP was to acquire and implement traditional as well as new voice technologies and introduce a more reliable service model to simplify operations and drive efficiencies.

1.002 BACKGROUND AT TIME OF RFP

The SOM's vendor provided voice network services include a combination of:

1. Traditional Incumbent Local Exchange Carrier (ILEC) services

2. Traditional Inter-Exchange Carrier (IXC) services supporting Long Distance and Toll-Free access

3. Calling Name and Number Identification Services

4. Vendor-hosted Interactive Voice Response (IVR) services

5. Enhanced Call Services IVR

6. Over-the-Phone Interpretation (OPI) Services

7. Directory Services

ILEC Services SOM facilities use a variety of local Central Office (CO)-based services. The SOM currently has contracts with AT&T and Frontier for local CO-based services supporting approximately 90% of overall yearly outbound usage. Average annual outbound usage for AT&T and Frontier is approximately 500,000 Minutes of Use (MOU). Below is a partial list of local CO-based Services currently being utilized by the SOM:

• 1 MBs and features

• Private Branch Exchange (PBX) trunks

• Session Initiation Protocol (SIP) trunks

• Direct Inward Dial/Direct Outward Dial (DID/DOD) lines and numbers

• Digital Signal O (DSO)

• Digital Signal 1 (DS1)

• Digital Signal 3 (DS3)

• Optical Carrier-x (OC-x)

• Foreign Exchange (FX) Service

• Integrated Services Digital Network (ISDN) Basic Rate Interface (BRI)

• ISDN Primary Rate Interface (PRI)

IXC Services The SOM's current primary Long Distance service provider is CenturyLink. The SOM averages approximately four million Minutes of Use (MOU) per month. Presently the SOM has approximately 300 T1 lines, about 280 of which are used as PRl's and the remaining provide interconnectivity between PBXs.

The SOM's current Toll-Free service provider is Centurylink. Centurylink provides domestic switched and dedicated Toll-Free services which are available from anywhere in the continental United States. The SOM averages approximately 14 million MOU per month.

Vendor-Hosted IVR Hosted IVR is a network-integrated interactive voice response (IVR) and voice-recognition solution for inbound contact center applications.

Enhanced Call Services IVR Enhanced Call Services IVR is an enhanced Toll-Free feature that provides users with the ability to build and modify interactive voice response (IVR) prompt and route applications in minutes using a web-based wizard.

Over-the-Phone (OPI) Interpretation Services This feature enables customers scheduled and unscheduled OPI interpretation services for non-English speaking individuals 24 hours per day, seven days per week.

Directory Services Directory Services is an interstate, intrastate and nationwide residential and business number look-up service.

1. 100 Scope of Work and Deliverables

1.101 IN SCOPE

Parties identified in this Contract are defined to be the State of Michigan (SOM) and AT & T (Contractor).

This Contract is for the provision of a solution(s) that will include hardware and software which will make up the Local, Long Distance and Toll-Free Services along with the support and maintenance services used to sustain the solution. The State reserves the right to select and approve any products, including hardware and software, which will be used to construct and maintain any portion of the solution. The Contract consists of the following scope:

A. Local Services

1. Service Definition

2. Contract Transition Plan

3. Service Ordering

4. Support Services

5. Optional Services

6. Service Level Agreements

7. Reports

B. Long Distance and Toll-Free Services

1. Service Definition

2. Contract Transition Plan

3. Service Ordering

4. Support Services

5. Optional Services

6. Service Level Agreements

7. Reports

A more detailed description of the software, services (work) and deliverables required in the Contract are provided in Schedule A, Section 1.104, Work and Deliverables.

1.102 OUT OF SCOPE

All technology and equipment involving private line services, dedicated point to point T1, payphones, emergency phones and residential phones are all out of scope for this Contract.

1.103 ENVIRONMENT

The Contractor expects changes to Services within the duration of the contract. The technology platforms for legacy services are Time-Division Multiplexed-based (TOM). New technologies have changed the way customers communicate, with businesses having standardized on IP as the future platform for Voice, Data, and Video.

The links below provide information on the SOM's Enterprise Information Technology (IT) policies, standards and procedures, eMichigan web development, and the SOM Unified Information Technology Environment

(SUITE).

Contractor shall adhere to Applicable National Electrical Codes, Building Codes and jurisdictional requirements, and any materials used shall be Underwriters Laboratories (UL) listed. The Contractor shall use Infrastructure materials that meet American National Standards Institute (ANSI), Telecommunications Industry Association (TIA)/ Electronic Industries Association (EIA) and Building Industry Consulting Services, International (BICSI) standards.

Contractor shall adhere to the requirements set forth in Telecommunications Service Priority (TSP) Program as specified in Section 2.038 and in the Emergency 9-1-1 Service Enabling Act.

As of the Contract Effective Date, Contractor complies with the following specific Enterprise IT Policies, Standards and Procedures

Policy# #1305 #1335 #1340 #1345 #1355 #1360 #1365 #1370 #1390 which may be found at the following link :http:/lmichiqan.gov/dtmb/0.4568,7-150-56355 56579 56755-- .00.html

In the event the above policies are revised during the Term of the Contract, the SOM shall notify Contractor and Contractor shall evaluate the revised policy to determine its ability to comply.

All software and hardware items provided by the Contractor are expected to run on, and be compatible with, the MDTMB Standard Information Technology Environment. Additionally, the SOM must be able to maintain software and other items produced as the result of the Contract. Therefore, non-standard development tools may not be used unless approved by MDTMB. The Contractor shall request. in writing, approval to use non standard software development tools, providing justification for the requested change and all costs associated with any change. The MDTMB Project Manager must approve any tools, in writing, before use on any information technology project.

1.103(a) Changes in Technology:

It is recognized that technology changes rapidly. The Contractor may request, in writing, a change in the standard environment. providing justification for the requested change and all costs associated with any change. The SOM's Project Manager must approve any changes, in writing, and MDTMB, before work rnay proceed based on the changed environment. In the event that Contractor intends to discontinue a Service for its customers generally, the Contractor shall provide the SOM with advanced notice of such discontinuation in accordance with Section 2.161. The Contractor shall also propose to the SOM an alternative Service offering at Charges agreed to by the SOM and the Contractor prior to implementation of the Eligible Replacement Services. Such Eligible Replacement Services shall in no event negatively affect other parts of the Services. If the SOM chooses not to replace the discontinued service with an Eligible Replacement Service, the SOM may terminate the applicable Service at no cost other than payment of Charges due through the effective date of discontinuation of the aforementioned service without procuring a replacement from the Contractor.

The SOM's security environment includes:

• MDTMB Single Login.

• MDTMB-provided Structured Query Language (SOL) security database.

• Secured Socket Layers.

• SecurelD (State Security Standard for external network access and high risk Web systems).

The Contractor shall use commercially reasonable efforts to protect the SOM's information and resources from unauthorized access, disclosure, corruption and/or disruption of service. Contractor shall maintain a comprehensive set of security standards based in part on industry standards such as Control Objectives for Information and Related Technologies (CoBIT), and National Institute of Standards and Technology (NIST), etc.

and comply with all legal and regulatory privacy controls applicable to the Services.

The SOM Unified Information Technology Environment (SUITE):

Includes standards for project management, systems engineering, and associated forms and templates - shall be followed: http://www.michigan.gov/suite.

ADA Compliance:

The State is required to comply with the Americans with Disabilities Act of 1990 (ADA), and has adopted a formal policy regarding accessibility requirements for websites and software applications. The State is requiring that Contractor's solution conform, where relevant, to level AA of the World Wide Web Consortium (W3C) Web Content Accessibility Guidelines (WCAG) 2.0. Contractor may provide a description of conformance with the above mentioned specifications by means of a completed Voluntary Product Accessibility Template for WCAG

2.0 (WCAG 2.0 VPAT) or other comparable document. Contractor may consider, where relevant, the W3C's Guidance on Applying WCAG 2.0 to Non-Web Information and Communications Technologies (WCAG21CT) for non-web software and content. Any additional compliance requirements shall be specified in the IT Engagement Statement of Work (ITE-SOW).

1.104 WORK AND DELIVERABLES

Subject to Section 1.103(a), Contractor shall provide deliverables, Services and resources, and otherwise do all things necessary to provide the functionality required for the DTMB Telecom business functions, in accordance with the requirements as set forth below and in Schedule B - Requirements.

I. Services and Deliverables To-Be Provided

A. Local Services

Contractor shall provide reliable and competitively priced Local and Central Office based voice Services and a single point of contact for all contracted local exchange Services between the SOM and the Contractor. The Contractor shall provide technical support help desks to respond to all requests by the SOM for Moves, Adds and Changes (MACs) and problem resolution for all services. The SOM reserves the right to procure Services, products and software necessary for Local Voice Services through other SOM contracts.

1. Service Definition

a. List of Services

CONTRACT NO. 071 B7700004

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Subject to Section 1.103(a), Contractor shall provide the following Local Voice Service offerings (i.e., 1 MB, PRI, analog lines, etc.) as part of the Local Voice Services solution for the duration of the contract.

• ISDN PRI (Measured and Unlimited)

• ISDN BRI

• Measured-Rate Business Lines (1 MBs/Plain Old Telephone Service (POTS))

• Private Branch Exchange (PBX) Trunks

• Direct Inward Dialing/Direct Outward Dialing (DID/DOD)

• Central Office Exchange Service (Centrex) (existing locations only)

• Analog Circuits

• Digital Signal 1 (DS1) and Digital Signal 3 (DS3) Access

• Optical Carrier Level (OC-x) Access

• Local Usage (Measured Calls)

The following Service Descriptions are intended to provide an overview of the Services as of the Effective Date of this Contract. A more detailed description may be found in Contractor's Service Guides and/or Guidebooks, effective as of September 27, 2016 for the following services, which may be found in Attachment A.

• Integrated Services Digital Network Primary Rate Interface (ISDN PRI)

Integrated Services Digital Network Primary Rate Interface (ISDN PRI) is a voice and data service that provides high-volume access to the public switched telephone network (PSTN). This service shall allow the SOM to transmit data at high speeds to accommodate voice, data, image, and video over the same digital facilities. ISDN PRI shall provide 23 digital channels over one transport line (a 24th channel carries signaling information). This service shall offer the SOM one T1 circuit with 23 separate voice lines or a combination of services.

ISDN PRI consolidates its 23 voice or data service channels on one 1.544 Mbps transport line into a PBX or computer network. It simplifies PBX access to many applications, including LAN-to-LAN connectivity and videoconferencing. When used for trunking, the SOM shall have the ability to improve PBX capacity and can transmit voice, WATS, toll free, and circuit-switched data calls. With call-by-call software, the SOM shall have the ability to use the same line for different voice or data applications as needed.

The SOM shall have the ability to use one D-channel to control multiple ISDN PRI lines, freeing the 24th channel on additional ISDN PRI circuits to increase capacity. Backup D channels provide a contingency for inoperable D-channels. If a failure occurs, a predetermined D-channel on another ISDN PRI connection automatically shall take over call control signaling for SOM calls.

Digital streamlining - ISDN PRI offers a single digital connection at a lower total cost of ownership than the comparable analog connections that would be otherwise required.

Moreover, digital signals provide a better quality voice transmission over copper facilities.

With the use of call-by-call service features (dynamic call allocation), the net gain of implementing ISDN PRI may allow the SOM to reduce the number of trunks that the SOM has currently.

Digital connection to public switched network - ISDN PRI is a standard protocol that operates both in the Contractor's digital public switched network and in most PBX and computer networking hardware. By employing ISDN PRI in the SOM's networking environment, the SOM may be able to enhance the power and capacity of SOM existing equipment.

Advanced calling features - The digital connection between the SOM's PBX and the Contractor's central office provides the SOM with inherent central office features (Caller ID

CONTRACT NO. 07187700004

is one example). With services such as Caller ID, the SOM can view information about end users before answering the phone, improving responsiveness, and reducing usage time per end user. (Caller ID display equipment is required for Caller ID service.)

Multiple types of information through one trunk - ISDN PRI is a proven communication protocol throughout telecommunications networks. Most major PBX vendors now offer digital PBXs, and the majority of them are ISDN PRI compatible. Provided the SOM's equipment can break down information into digital signals, ISDN throughout the AT&T infrastructure can carry it. By introducing a digital connection from the SOM network to the Contractor's, multiple types of information can be run through one trunk simultaneously, reliably, and confidently.

• Integrated Services Digital Network Basic Rate Interface (ISDN BRI) Direct Service

Integrated Services Digital Network (ISDN) Direct Service is a telecommunications service that provides an integrated voice/data communications capability for the transmission of circuit switched voice and data signals on an incoming and outgoing basis utilizing Integrated Services Digital Network architecture as recommended by the International Telecommunications Union (ITU) and the American National Standards Institute {ANSI), as defined by Telcordia Technical References, and consistent with the North American ISDN Users Forum (NIUF) Implementation Agreements.

ISDN Direct Service shall provide the SOM with the ability to combine Circuit Switched Voice and Circuit Switched Data services over a single ISDN Direct Service Line. All ISDN Direct services shall require the use of an ISDN Direct Line (2B+D). The two 64 Kbps "B" channels are used to transmit any combination of Circuit Switched Voice and/or Circuit Switched Data Services. The "D" channel is used to carry signaling only. The Contractor shall be able to provide ISDN service from any of their digital Central Offices. ISDN BRI is compatible with analog sets when Circuit Switched Voice is ordered and uses the proper interface.

Circuit Switched Capability {Alternate Voice/Circuit Switched Data) Where technology permits, this capability provides the ability to originate and receive either Circuit Switched Voice or Circuit Switched Data calls over a single "B'' channel, but not simultaneously. Circuit Switched Voice and Data calls are subject to additional charges.

Circuit Switched Capability (Data) Provides the ability to originate and receive Circuit Switched Data calls over the 64 Kbps "B" channel. Data line speeds up to 64 Kbps are permitted. Circuit Switched Data calls are subject to additional charges.

Circuit Switched Capability (Voice) Provides the ability to originate and receive Circuit Switched Voice calls, as well as an electronic key set capability over the 64 Kbps "B" channel. Circuit Switched Voice calls are subject to additional charges.

• Business Access Lines/Measured Business Lines (PBX Trunks and 1 MBs/POTS)

Business Access Lines connect the SOM to the Contractor's central office over standard telephone wiring: two- and four-pair twisted wires. Phones, modems, and other peripherals connect to the line using standard telephone jacks and plugs.

Business Access Lines provides these features:

Direct provider of service - the Contractor often provides service and support for other companies that merely buy and resell the Contractor's network products and services.

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As a Contractor customer, the SOM shall work directly with the Contractor to find solutions to SOM mission-critical communications issues.

Advanced digital network - the Contractor owns and maintains their own network, monitoring it constantly to deliver around-the-clock quality service to the SOM, even during disasters. The Contractor's all-digital network is designed to be flexible. In the unlikely event of an outage, SOM calls can be re-routed throughout our network - often without the SOM even knowing there was a problem.

• Inward/Outward Trunks, DID Trunks

A seven-digit local exchange telephone number is assigned to each DID station (by PBX programming) from a block of reserved numbers. When the number is dialed, the serving central office of the origination point directs the call to a dedicated pool of 1-way incoming or 2-way DID trunks assigned to that number block. The serving wire center of the PBX service then out-pulses the appropriate number of digits to the PBX. DID numbers are assigned in blocks of 10, 20, 60 or 100 sequential numbers, where available.

• DID Trunks allow calls from the exchange network to bypass a PBX attendant and ring directly to a specific station. DID allows many telephone numbers to be associated with a few inward trunks.

• Each station equipped for DID shall be assigned a seven-digit local exchange number. DID service shall be initiated when that number is called.

• The local central office shall direct incoming calls to a dedicated one-way inward DID Trunk assigned to serve the called number.

• The local central office shall out-pulse the last two, three, or four digits (intersystem dialing digits as required by the customer's PBX system).

• The PBX shall route the call directly to the called station without the need for an attendant.

Two-Way Direct Inward Dialing Trunks with Call Transfer (5ESS - 1AESS Only)

• A central office based service that permits incoming calls to reach CPE, without attendant assistance. DID allows those calls to be transferred to another line via an incoming/outgoing trunk facility.

• The transfer capability makes it possible to disconnect after transferring the call, freeing the DID facility for additional incoming calls.

• Service is provisioned with E&M signaling.

• All Two-Way DID trunks are provisioned as 4-wire connections.

• Touch Tone is a standard feature.

• Subscribers receive telephone numbers and Two-Way trunk facilities, in addition to

Central Office equipment blocks of 20 consecutive telephone numbers. When consecutive telephone numbers are not available, random numbers may be assigned.

One-Way In Only

Allows for incoming calls only through an attendant (manual or automatic). A hunt group enhances the distribution of calls on a One-Way In trunk. These are appropriate for customers with high incoming call volumes.

One-Way Out Only

Allows for outgoing calls only by dialing an access code, for example, 9+XXX-XXXX. These are appropriate for customers with high outgoing call volumes.

Combination

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Allows for both incoming and outgoing calls. These are appropriate for customers with both incoming and outgoing call volumes. Central Office hunting enhances the distribution of calls on a Combination trunk.

other Important Points about PBX Trunks

• Agencies of the SOM may have more than one type of PBX Trunk; for example, both combination and One-Way Out Only, but it must have like usage billing on the entire account.

• Trunks may be either Flat, Message or Measured rates, where applicable.

• All Trunks are Touch-Tone.

• The Contractor recommends a trunk ratio of one trunk for every 15 stations.

Architecture

CO equipment for PBX trunks may be grounded in one of two ways, Ground Start or Loop Start. The SOM or the SOM's CPE vendor must indicate the type of grounding required.

Ground Start is most common.

Ground Start describes CO equipment that is protected by "TIP" insulation to provide grounding.

Loop Start

Loop Start describes CO equipment that is protected by grounding at the CO.

• Centrex

Centrex is a voice communications system that uses the Contractor's network to provide the SOM with internal and external communications services. Centrex operates out of the Contractor's local central offices and provides the SOM with an alternative to premises based switching systems.

The Contractor shall monitor and maintain each of the Contractor's central offices 24x7x365, so the SOM shall have the continuity and protection needed. The Contractor shall ensure that the systems in the serving central office are reliable and redundant.

Because the equipment that drives Centrex is in the Contractor's central office, the Contractor shall repair any problems in Contractor lines at no charge.

Centrex supports multiple-location businesses (based upon service address location, within the same serving area) wanting a single, easy-to-use system.

With Centrex, the SOM phone system shall reside in the Contractor's central office. Main user station lines run from the Contractor's central office to each telephone, fax, or modem.

SOM users shall be connected whether they're located in the SOM's main office, in branch offices, or at remote sites.

Centrex Features

• Savings and Low Start-Up Costs - are possible because Centrex works with most standard touchtone phones. Centrex doesn't require the SOM to buy any expensive equipment.

• Scalability- lets the SOM add lines and features. In addition, system upgrades shall ensure the latest technology advances.

• Dedicated Phone Number for Each Employee - is possible with Centrex. Premise based systems typically share phone lines among several stations, which can result in blocked calls.

• Call Management -features shall allow the SOM to redial automatically, block calls, forward calls, forward select calls, prioritize calls, know who's calling, use Call Waiting, and conference call.

• Flexibility- With a single call the SOM shall be able to choose from numerous standard and optional features, and it shall be possible to expand or reduce the system. All features can operate at every phone. The SOM shall be able to adapt communication needs when obtaining new employees and extend features to more locations as the SOM expands.

• Electrical Backup - The Contractor shall house the system and provide 24-hour maintenance by skilled technicians. If a power outage occurs, dial tone shall remain available except for phone sets that require power units. If a brownout or a storm occurs at a SOM location, Centrex continues to function because it runs on the power at the Contractor's central office. SOM communications shall function smoothly because Contractor technicians shall spot potential trouble and correct problems before they occur.

• OS-1

OS1 Service is a digital, point-to-point, private line service that provides high-speed bulk transport for voice, data, or video traffic. OS1 allows use of the entire circuit for a single, high-bandwidth application, or it is possible to divide, or multiplex, the OS1 into multiple channels. OS1 offers a maximum bandwidth of 1.544 megabits per second (Mbps). Should multiple channels be needed for various applications, it is possible to multiplex the OS1 into up to 24 OSO circuits of 64 kbps each.

OS-1 Features

• High performance standards - OS 1 adheres to performance objectives of 99.995 percent error-free seconds and 99.999 percent availability, as measured over 12 continuous rolling months.

• Private, dedicated connection - OS1 segregates the SOM's sensitive data traffic on the SOM's own dedicated, private line. Because the SOM's network is accessible only to SOM business, SOM communications remain secure and private.

• Compatibility - OS 1 works with various protocols, applications, and equipment; and it adheres to established industry standards. With OS1, various means shall be able to be used to transport any kind of user information, including voice, data, fax, and video.

• High bandwidth - OS1 shall provide1 .544 Mbps of bandwidth on a single circuit, or the SOM shall be able to split the circuit into up to 24 OSO channels of 64 Kbps each. This high bandwidth shall allow the SOM to transmit voice, data, and video. The SOM shall be able to use OS1 as one single circuit or divide it into multiple channels for various applications.

• OS-3

DS3 Service is a digital, point-to-point, private line service that provides high-speed bulk transport for voice, data, or video traffic. OS3 lets the SOM use the entire circuit for a single, high-bandwidth application, or the SOM shall be able to divide, or multiplex, your OS3 into multiple channels.

OS3 Service is a two-point dedicated service that provides for simultaneous two way transmission of serial, isochronous digital signals at a terminating bit rate of 44.736 Megabits per second (Mbps).

• The service shall not be available as a multi-point service.

• The service shall be available in a point-to-point configuration between:

o Two customer designated premises.

o A SOM wire center or customer designated premises and a SOM wire center where multiplexing, hubbing, or cross-connection functions are performed.

o SOM wire centers for termination in central office multiplexers.

o The patron of an lnterconnector and a SOM wire center for connection to

Optical Interconnection Service.

o A customer designated or Other Telecommunications Carriers (OTC) premises to the premises of an…