071B2200299.pdf

STATE OF MICHIGAN PROCUREMENT

Department Technology, Management and Budget Central Procurement Services 320 S Walnut Street Lansing, MI 48933 P.O. Box 30026, Lansing, MI 48909

CONTRACT CHANGE NOTICE

Change Notice Number 31 to Contract Number MA071B2200299C

C O

N

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A C

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CUSTOMER EXPRESSIONS CORP.

300 March Road, Suite 501

Ottawa, Ontario, Canada 0 K2K 2E2

David McNeill

678-634-6144 dmcneill@caseiq.com

CV0067031

ST

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Pr og ra m

M an ag er

Various Various

C on tr ac t A dm in is tr at or Najla Mamou DTMB

517-897-4594

MamouN1@michigan.gov

CONTRACT SUMMARY

CaseIQ Case Management Application, Maintenance & Support and Hosting

INITIAL EFFECTIVE DATE

August 31, 2012

INITIAL EXPIRATION DATE

August 30, 2017

INITIAL AVAILABLE OPTIONS

12 - 1 Year

EXPIRATION DATE

BEFORE

August 30, 2029

PAYMENT TERMS DELIVERY TIMEFRAME

ALTERNATE PAYMENT OPTIONS

P-Card Direct Voucher (PRC) Other

EXTENDED PURCHASING

Yes No

MINIMUM DELIVERY REQUIREMENTS

DESCRIPTION OF CHANGE NOTICE

OPTION LENGTH OF OPTION EXTENSION LENGTH OF EXTENSION

REVISED EXP. DATE

CURRENT VALUE

$8,651,938.60

VALUE OF CHANGE NOTICE

$0.00

ESTIMATED AGGREGATE CONTRACT VALUE

$8,651,938.60

DESCRIPTION

Please note the Program Manager or Contract Administrator may have changed, and are reflected on this Change Notice.

Effective March 3, 2026, the following amendment is incorporated into this Contract for MDHHS to memorialize the six-month pilot phase of the MIGS Modernization Project.

• The expected closing date on the project changed from July 31, 2026 to September 30, 2026.

• The implementation and completion of Phase 1 will complete the current implementation phase and move to maintenance and support.

• Phase 2 of the MIGS Project has been descoped and removed from the Project.

No additional funding is needed at this time; existing funds on the Contract are adequate to support this change.

Please note the Contract Administrator has been updated to Najla Mamou.

All other terms, conditions, specifications, and pricing remain the same. Per contractor, agency, and DTMB Central Procurement approval.

CHANGE NOTICE NO. 31 TO CONTRACT NO. MA071B2200299C

Program Managers for

Multi-Agency and Statewide Contracts

AGENCY NAME PHONE EMAIL

DTMB John Moore 517-331-5065 MooreJ7@michigan.gov

DTMB Ryan Speidel 517-241-0552 speidelr2@michigan.gov

DTMB Giget Schlyer 517-582-8330 SchlyerG@michigan.gov

MDHHS Casey Barton 517-335-7072 BartonC3@michigan.gov

DTMB Asha Manday 517-243-4328 mandaya@michigan.gov

Michigan.gov/MiProcurement

Version 2021-1 1 of 8

STATEMENT OF WORK -

IT CHANGE NOTICE

Project Title:

MIGS Modernization for MDHHS

Period of Coverage:

Requesting Department:

Michigan Department of Health and Human Services

(MDHHS)

Date:

1/29/2025

Agency Project Manager:

Casey Barton

Phone:

517-331-6943

DTMB Project Manager:

John Moore

Phone:

(517) 331-5065

PROJECT BACKGROUND:

Michigan Department of Health and Human Services and the Contractor have been working on implementing MIGS Modernization, to upgrade the application to v9 from the current v2 and deployment of v9 in the Contractor’s Azure GovCloud environment. The Contractor continues to be responsible for providing development, support for customized and non-customized functionality, and maintenance of legacy MIGS application (currently v2) and any future versions. V2 of the Software shall be maintained by the Contractor for 6 months after the Go-Live, provided that V9 of Contractor’s software must be compliant with Availability Requirement, as required by the Service Level Agreement. The State in its sole discretion may determine that such maintenance can be terminated sooner than 6 months.

PROJECT OBJECTIVE:

Completion of Phase 1

By this Change Notice DHHS and the Contractor jointly agree to finalize the MIGS Modernization Project with the completion of Phase 1, as outlined in Change No. 22, Section III. Scope of Work.

Phase 1 of MIGS Project Go-Live is targeted to be completed on or about February 13, 2026. Upon the completion of Phase 1 a 90-day warranty period will be provided by the Contractor for all work performed as a part of Phase 1, at no additional cost. Upon the completion of Go-Live and State’s Acceptance of the system, deployed to a production environment, the Contractor will receive a payment of $220,500 for Phase 1 implementation fees (see Payment Details) and $100,000 for Hosted Systems Maintenance Fees – GovCloud Deployment and Support (prorated for the balance of the contract year), as previously set in Change Notice Number 16.

Phase 2 of the MIGS Project and the associated payment for Phase 2 are hereby descoped and removed from the Project.

HOSTING: MIGS - Hosting/Application and Maintenance Cost fee ($24,000 annually) will continue to be applicable per Change Notice Number 26 (plus the additional $100,000 fee listed in the above

Version 2021-1 2 of 8 paragraph). These services shall be provided by Contractor’s personnel separate from Key Personnel, as identified in this SOW.

Except as expressly set forth herein, none of the following terms shall be construed to relieve Contractor of any support or maintenance obligations otherwise set forth in the terms of this Contract.

Six-Month Sprints Pilot Project

Contractor will provide a pilot project consisting of three separate two-month development and support sprints, which will begin upon Phase 1 Go-Live. The State will aspire to let no more than two weeks dwell between the acceptance of one sprint and the beginning of another sprint, provided the State determines that another sprint is necessary.

During this pilot project period, Contractor will provide professional services through Contractor’s Professional Services team consisting of one Business Analyst and two Development Engineers, all of whom will be dedicated to State of Michigan’s system only (i.e.100% allocation to MDHHS’ project). The Business Analyst and the Development Engineers will be Key Personnel and treated as such in accordance with the Terms of the Contract.

Nothing set forth herein shall be construed to relieve Contractor of any support or maintenance obligations otherwise set forth in the terms of the Contract. Contractor will ensure that any Customizations developed during the pilot project shall be compatible with the Contractor’s Software. Contractor will continue providing updates and upgrades of the Software, according to the Service Level Agreement.

Structure of the development/support sprints:

• Sprints will include both new customized development (enhancement requests) and Support and Maintenance Services for both customized and non-customized functionality, in compliance with the Contract’s Service Level Agreement.

• Sprints will exclude Service Availability support and any services related to hosted environment’s support and maintenance. The Contractor will provide additional personnel to provide hosted environment support and maintenance and ensure the Service Availability remains within the contractually agreed to parameters, per Service Level Agreement.

• During the Sprint Planning phase, prior to each two-month sprint, the State and the Contractor will identify and propose each sprint’s deliverables within 30 days prior to the start of the Sprint. Upon such proposal being tendered, State will accept or reject each proposal in its sole reasonable discretion prior to the start of the Sprint.

An approved Sprint Planning documentation will be provided by the State to the Contractor (Form SEM-185 or similar).

• Each sprint will include an Acceptance Testing period, as determined by the State, and agreed upon in advance of sprints, with Contractor. Contractor will provide any requested

Version 2021-1 3 of 8 demonstrations prior to the start of Acceptance Testing and Acceptance Testing support during the Acceptance Testing period.

• The State and the Contractor will initiate the first proposed sprint within 30 days of the V9 go-live.

SCOPE OF WORK

Completion of MIGS Modernization, Phase 1:

• As set forth in Change Notice Number 22, Section III, Scope of Work (additionally see Attachment A for the functionality that must be delivered in Phase 1 Go-Live, with the exceptions of OIGMIGS-31 and OIGMIGS-32, which will be completed immediately post-go-live, as agreed by the parties).

• As set forth in Change Notice Number 26, Contractor will complete the following milestones:

o Office of Inspector General (OIG) Defects Resolution Testing & OIG Training Materials Development o Pre-Prod Validation o Deployment to Production o 90-day Warranty (Hypercare) Support for Software

Six-Month Sprints Pilot Project:

• New customizations (enhancement requests), as requested by the State and incorporated in Sprint’s scope during sprint planning.

o The Key Personnel will provide defects resolution, when the agreed upon Acceptance Criteria have not been met through State’s User Acceptance Testing.

• Any non-customized functionality deployments, as determined by the State.

• Support and maintenance for the customized and non-customized functionality of the application, except for the hosted environment support and maintenance.

o The support of the hosted environment will be provided by supplementary Contractor’s personnel. Contractor will not utilize the resources of the Key Personnel outlined in this Change Notice. If such resources are utilized, the State will receive credit for the hours worked on such services, unless this work takes place between paid-for sprints.

o For clarity, Contractor acknowledges and agrees that any support of and maintenance obligation set forth in the Contract as amended and/or modified include an obligation to provide support and maintenance of not only its underlying iSight software, but also of any customizations created specifically at the request of the State.

Version 2021-1 4 of 8

TASKS:

Technical support is required to assist with the following tasks:

MIGS Modernization Phase 1

• Completion and Go-Live of Phase 1 of the MIGS Modernization Project (see Attachment A)

Six-Month Sprints Pilot Project

• Post Go-Live, tasks will include development and deployment to Production of new customizations (enhancement requests) and any non-customized functionality of the application.

• Maintenance and Support of the Software in its entirety

• Support during User Acceptance Testing

• Resolution of defects after Sprint’s completion

DELIVERABLES:

Deliverables will not be considered complete until the State formally accepts them, which will be communicated via email once finalized. Deliverables for this project include:

• Any new customizations of the application (enhancement requests), as will be identified in the State’s approved Sprint Planning document (SEM-0185 or similar)

• Any non-customized functionality of the application

• Any Contractor’s support and maintenance provided for the customized and non-customized features of the application

ACCEPTANCE CRITERIA:

MIGS Modernization Go-Live

Acceptance will be provided by the State’s Agency and DTMB Project Manager. Contractor will provide resolution of any Critical or High-level defects, as defined in the Service Level Agreement.

Six-Month Sprints Pilot Project

Acceptance Criteria for each deliverable will be determined by State during the Sprint planning process. Acceptance Testing will be conducted in the MIGS UAT environment. State reserves the right to conduct additional UAT testing, including any integration testing, in the PAT environment prior to providing Acceptance.

In consultation with the Contractor, Acceptance of a sprint may be provided if none of the identified defects are classified by the State as critical for the Sprint’s implementation. Any non-critical defects, as identified by the State, may be deferred to the subsequent sprint. Any of the Contractor’s Key Personnel capacity used to resolve such deferred defects will be credited back to the State on the next invoice, if this work takes place during one of the approved sprints.

Version 2021-1 5 of 8

PROJECT CONTROL AND REPORTS:

A bi-weekly Sprint report must be submitted to the Agency and DTMB Project Managers throughout the course of this project. Each monthly Sprint report must contain the following:

1. Sprint accomplishments: Indicate what was worked on and what was completed during the current reporting period.

2. Funds: Indicate the amount of funds expended during the current reporting period, and the cumulative total to date for the project.

3. Issues, Risks and any requested escalations needed to resolve issues or risks.

4. Sprint metrics analysis, including any metrics that will be helpful for the State to analyze Sprint’s performance. Any proposed sprint metrics must be reviewed and approved by the State.

5. Sprint metrics will include a description of resources utilized, actual hours spent by each resource and areas of work performed.

6. At the completion of the second two-month Sprint, Contractor will provide the State with a formal evaluation of the pilot project, including a description of pilot successes, lessons learned, functionality planned and completed, type of work (e.g. customizations built and deployed, maintenance/non-customized functionality deployed, etc.) and the description of sprint metrics used in the pilot and their applicability for the future continuation of the project.

PAYMENT SCHEDULE:

The cost breakdown for the 6-month period will be as follows:

• Each 2-month sprint will be provided by the Contractor at $50,000. 50% of the fee will be invoiced upon the approval of Sprint Planning by MDHHS and DTMB-AS. 50% of the fee will be paid upon the State’s Acceptance of the sprint’s deliverables.

• Any warranty work performed by Key Personnel during the 90-day period after Phase 1 go-live will be credited back to the State on the next due invoice, if this work takes place during one of the approved sprints.

DTMB will pay CONTRACTOR upon receipt of properly completed invoice(s) which shall be submitted to the billing address on the State issued purchase order not more often than monthly.

DTMB Accounts Payable area will coordinate obtaining Agency and DTMB Project Manager approvals. Invoices should reflect work planned (1st 50% of each sprint’s payment) or work completed (2nd 50% of each sprint’s payment) by payment date and must be approved by the Agency and DTMB Project Manager prior to payment. The invoices shall describe and document to the State’s satisfaction a description of the planned (and mutually agreed upon) work, actual hours spent, work performed, the progress of the project, and fees. When expenses are invoiced, receipts will need to be provided along with a detailed breakdown of each type of expense.

Payment shall be considered timely if made by DTMB within forty-five (45) days after receipt of properly completed invoices.

Version 2021-1 6 of 8

PROJECT CONTACTS:

The designated Agency Project Manager is:

Casey Barton, Investigative Analytics Manager

MDHHS/OIG – Operations Division

P.O. Box 30062 Lansing, MI 48909

517-331-6943

BartonC3@michigan.gov

The designated DTMB Project Manager is:

John Moore, State of MI – DTMB AS Supporting MDHHS – Medicaid

Grand Tower 235 S Grand Avenue, 3rd Floor Lansing, MI 48933

517-331-5065 moorej7@michigan.gov

Attachment A.

• Archives 1,2,3 and Production will be migrated to the V9 system with data corrections and reindexing as necessary

List of functionalities to be deployed to production environment with the Phase 1 of MIGS Modernization

OIGMIGS 6 Automatic Case Closure OIGMIGS 43 Time Report Upload OIGMIGS-1 Screening Flow OIGMIGS-10 FEE Flow OIGMIGS-11 Background Check: Internal New Case OIGMIGS-12 FEE: Internal New Case OIGMIGS-13 Form: New Case OIGMIGS-14 Form: Case OIGMIGS-15 Budget Request OIGMIGS-16 Admin Process Flow OIGMIGS-17 Labor Relations Flow OIGMIGS-18 Time Report Flow OIGMIGS-19 Admin Hearing Flow OIGMIGS-2 Prosecutor Flow OIGMIGS-20 Form: Contact OIGMIGS-21 Form: Fraud Allegation OIGMIGS-22 Case Upload OIGMIGS-23 Templates OIGMIGS-24 Emails mailto:moorej7@michigan.gov

Version 2021-1 7 of 8

OIGMIGS-26 Form: File OIGMIGS-27 API Call: DHHS Case # OIGMIGS-28 API Call: Provider # OIGMIGS-29 Cases: Default Grid Layout OIGMIGS-30 Packets OIGMIGS-31 Views OIGMIGS-32 SOP Events OIGMIGS-33 Data Migration OIGMIGS-35 ADA Compliance OIGMIGS-36 User Roles OIGMIGS-37 User Role: FIS/ES Specialist OIGMIGS-38 User Role: Prosecutor OIGMIGS-40 User Role: Overpayment Establishment Analyst/RS OIGMIGS-41 User Role: OIG Overpayment Establishment Analyst/RS (Post Go Live) OIGMIGS-42 FIS/ES Specialist and Supervisor OIGMIGS-44 Fraud: Internal New Case OIGMIGS-45 Set the System Time to EST OIGMIGS-46 Provider: Internal New Case OIGMIGS-47 Form: Cost Avoidance Dispositions OIGMIGS-48 Suggested Links OIGMIGS-49 OIG Related Case Search OIGMIGS-5 System Notifications - Standard Notifications OIGMIGS-50 Employee New Case: Complainant Contact Type Optional OIGMIGS-51 Form: Program Violations OIGMIGS-52 Both: Internal New Case OIGMIGS-53 Form: Admin Actions OIGMIGS-54 Form: New Sub Status OIGMIGS-56 Form: Contact (Auto Deny Functionality) OIGMIGS-57 Time Report: Internal New Case OIGMIGS-61 MIGS Templates OIGMIGS-63 Employee: Internal New Case OIGMIGS-64 Details>Validation Tab OIGMIGS-65 External New Case Creation via the Portal OIGMIGS-66 MIGS UAT Search Bar OIGMIGS-67 Specialized Unit Field Logic OIGMIGS-69 Yellowfin OIGMIGS-7 Background Check Flow OIGMIGS-71 Email Reliability from the MIGS v9 Application to Microsoft Outlook OIGMIGS-75 PAAM Codes OIGMIGS-76 Confirm Button for Workflow Steps OIGMIGS-77 Case Prefix Not Updating After Being Screened In OIGMIGS-79 The "DHHS Lookup Last Update within 3 business days" Logic on the Validation Tab OIGMIGS-8 OIG Closure Flow

Version 2021-1 8 of 8

OIGMIGS-81 Transition Cases from Screening Flow (Screened In) to Another Workflow OIGMIGS-82 Picklists OIGMIGS-84 Forms: Default Grid Layout OIGMIGS-86 Local Offices (Go Live) OIGMIGS-89 Inline Form Redirect/Update

STATE OF MICHIGAN PROCUREMENT

Department Technology, Management and Budget Central Procurement Services 320 S Walnut Street Lansing, MI 48933 P.O. Box 30026, Lansing, MI 48909

CONTRACT CHANGE NOTICE

CONTRACT SUMMARY

CaseIQ Case Management Application, Maintenance & Support and Hosting

INITIAL EFFECTIVE DATE INITIAL EXPIRATION DATE INITIAL AVAILABLE OPTIONS EXPIRATION DATE

BEFORE

August 31, 2012 August 30, 2017 12 - 1 Year August 30, 2029

PAYMENT TERMS DELIVERY TIMEFRAME

ALTERNATE PAYMENT OPTIONS EXTENDED PURCHASING

MINIMUM DELIVERY REQUIREMENTS

P-Card Direct Voucher (PRC) Other Yes No

300 March Road, Suite 501

Ottawa, Ontario, Canada ON K2K 2E2

David McNeill

678-634-6144 dmcneill@caseiq.com

CV0067031

CUSTOMER EXPRESSIONS CORP.

C O

N

TR

A C

TO

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Robin Lampert

517-582-2746

DTMB

Various Various

LampertR1@michigan.gov

C ontract

A dm inistrator Program M anagerSTA

TE

Change Notice Number 30

Contract Number MA071B2200299C to

DESCRIPTION OF CHANGE NOTICE

OPTION EXTENSIONLENGTH OF OPTION LENGTH OF EXTENSION REVISED EXP. DATE

CURRENT VALUE VALUE OF CHANGE NOTICE ESTIMATED AGGREGATE CONTRACT VALUE

0 Years

$8,651,938.60 $0.00 $8,651,938.60

Effective August 11, 2025, the following changes are incorporated into this Contract.

Responsibility: Contractor

Description: Contractor will configure the production environment where the application will be live.

During the 90-day adoption (postproduction warranty) period, the State will remain under the hypercare of the Project Implementation Team for a period of 30 days. The State will receive care from the Customer Success Manager, Barry Johnson, in day 31 through 90. The Project Implementation Team will still be available to fix any remaining requirements or questions at no additional cost. Contractor will continue to provide support and enablement to ensure strong adoption of the application. The Project Implementation Team Manager, Amy Theoret, is Key Personnel during the hypercare period. The Customer Success Manager in place of a Project Manager, Barry Johnson, is Key Personnel for this Contract.

Responsibility: State

Description: The State will be responsible to provide timely feedback on any issues or questions as they arise.

All other terms, conditions, specifications and pricing remain the same. Per contractor and agency agreement, and DTMB Central Procurement Services approval.

AGENCY NAME PHONE EMAIL

DTMB John Moore 517-331-5065 MooreJ7@michigan.gov

DTMB Ryan Speidel (517) 241-0552 speidelr2@michigan.gov

DTMB Giget Schlyer 517-582-8330 SchlyerG@michigan.gov

MDHHS Casey Barton BartonC3@michigan.gov

DTMB Asha Manday mandaya@michigan.gov

Program Managers for

Multi-Agency and Statewide Contracts

CHANGE NOTICE NO. 30 TO CONTRACT NO. MA071B2200299C

CHANGE NOTICE NO. 30 TO CONTRACT NO. MA071B2200299C

STATE OF MICHIGAN

ENTERPRISE PROCUREMENT

Department of Technology, Management, and Budget 320 S. Walnut Street 2nd Floor Lansing, MI 48933

P.O. BOX 30026 LANSING, MICHIGAN 48909

CONTRACT CHANGE NOTICE

CONTRACT SUMMARY

CaseIQ Case Management Application, Maintenance & Support and Hosting

INITIAL EFFECTIVE DATE INITIAL EXPIRATION DATE INITIAL AVAILABLE OPTIONS EXPIRATION DATE

BEFORE

August 31, 2012 August 30, 2017 12 - 12 Months August 30, 2029

PAYMENT TERMS DELIVERY TIMEFRAME

ALTERNATE PAYMENT OPTIONS EXTENDED PURCHASING

MINIMUM DELIVERY REQUIREMENTS

P-Card Direct Voucher (PRC) Other Yes No

300 March Road, Suite 501

Ottawa, Ontario, Canada ON K2K 2E2

David McNeill

678-634-6144 dmcneill@caseiq.com

CV0067031

CUSTOMER EXPRESSIONS CORP.

C O

N

TR

A C

TO

R

Robin Lampert

517-582-2746

DTMB

Various Various

LampertR1@michigan.gov

C ontract

A dm inistrator Program M anagerSTA

TE

Change Notice Number 29

Contract Number MA071B2200299C to

DESCRIPTION OF CHANGE NOTICE

OPTION EXTENSIONLENGTH OF OPTION LENGTH OF EXTENSION REVISED EXP. DATE

CURRENT VALUE VALUE OF CHANGE NOTICE ESTIMATED AGGREGATE CONTRACT VALUE

$8,651,938.60 $0.00 $8,651,938.60

Effective May 1, 2025, the Contract is amended to include the following agreement.

Accessibility Requirements.

The State is required to comply with the Americans with Disabilities Act of 1990 (ADA) and has adopted standards and procedures regarding accessibility requirements for websites, applications, content, and electronic documents. Due to a change in the law, the State is required to comply with specific accessibility standards for websites, applications, content and documents.

Starting 4/24/2026, throughout the Term, all websites, applications, software, content, and electronic documents, including but not limited to mobile applications, text, images, sounds, videos, controls, animations, links, and documents (including files in the following formats: PDF, word processing, presentation, and spreadsheet), created, provided, or made available by the Contractor under this Contract, must comply with WCAG 2.1 Level AA.

Please note (1) a Program Manager has been changed from Pat Thelen to Asha Manday, (2) the vendor address has been updated, and (3) extended purchasing is allowed, but was accidentally marked as "no" in some prior change notices.

DTMB Ryan Speidel (517) 241-0552 speidelr2@michigan.gov

DTMB Giget Schlyer 517-582-8330 SchlyerG@michigan.gov

MDHHS Casey Barton BartonC3@michigan.gov

DTMB Asha Manday mandaya@michigan.gov

Program Managers for

Multi-Agency and Statewide Contracts

CHANGE NOTICE NO. 29 TO CONTRACT NO. MA071B2200299C

Department of Technology, Management, and Budget 320 S. Walnut Street 2nd Floor Lansing, MI 48933

P.O. BOX 30026 LANSING, MICHIGAN 48909

CONTRACT CHANGE NOTICE

CONTRACT SUMMARY

CaseIQ Case Management Application, Maintenance & Support and Hosting

INITIAL EFFECTIVE DATE INITIAL EXPIRATION DATE INITIAL AVAILABLE OPTIONS EXPIRATION DATE

BEFORE

August 31, 2012 August 30, 2017 12 - 12 Months August 30, 2029

PAYMENT TERMS DELIVERY TIMEFRAME

ALTERNATE PAYMENT OPTIONS EXTENDED PURCHASING

MINIMUM DELIVERY REQUIREMENTS

P-Card Direct Voucher (PRC) Other Yes No

300 March Road, Suite 501

Ottawa ON K2K 2E2

David McNeill

678-634-6144 dmcneill@caseiq.com

CV0067031

CUSTOMER EXPRESSIONS CORP.

C O

N

TR

A C

TO

R

Robin Lampert

517-582-2746

DTMB

Various Various

LampertR1@michigan.gov

C ontract

A dm inistrator Program M anagerSTA

TE

Change Notice Number 28

Contract Number MA071B2200299C to

DESCRIPTION OF CHANGE NOTICE

OPTION EXTENSIONLENGTH OF OPTION LENGTH OF EXTENSION REVISED EXP. DATE

CURRENT VALUE VALUE OF CHANGE NOTICE ESTIMATED AGGREGATE CONTRACT VALUE

$8,251,938.60 $400,000.00 $8,651,938.60

DESCRIPTION

Effective December 18, 2024, this Contract is increased by $400,000.00 for MDHHS use. Please note the Program Managers have been updated.

All other terms, conditions, specifications, and pricing remain the same. Per contractor and agency agreement, DTMB Central Procurement Services approval, and State Administrative Board approval on December 17, 2024.

MDHHS David Russell 517-896-9597 RussellD3@michigan.gov

DTMB Pat Thelen 517-335-3910 ThelenP@michigan.gov

DTMB Ryan Speidel (517) 241-0552 speidelr2@michigan.gov

DTMB Giget Schlyer 517-582-8330 SchlyerG@michigan.gov

Program Managers for

CHANGE NOTICE NO. 28 TO CONTRACT NO. MA071B2200299C

Department of Technology, Management, and Budget 320 S. Walnut Street 2nd Floor Lansing, MI 48933

P.O. BOX 30026 LANSING, MICHIGAN 48909

CONTRACT CHANGE NOTICE

CONTRACT SUMMARY

CaseIQ Case Management Application, Maintenance & Support and Hosting

INITIAL EFFECTIVE DATE INITIAL EXPIRATION DATE INITIAL AVAILABLE OPTIONS EXPIRATION DATE

BEFORE

August 31, 2012 August 30, 2017 12 - 12 Months August 30, 2029

PAYMENT TERMS DELIVERY TIMEFRAME

ALTERNATE PAYMENT OPTIONS EXTENDED PURCHASING

MINIMUM DELIVERY REQUIREMENTS

P-Card Direct Voucher (PRC) Other Yes No

2255 Carling Ave., Suite 500

Ottawa ON K2B 7Z5

David McNeill

678-634-6144 dmcneill@i-sight.com

CV0067031

CUSTOMER EXPRESSIONS CORP.

C O

N

TR

A C

TO

R

Robin Lampert

517-582-2746

DTMB

Various Various

LampertR1@michigan.gov

C ontract

A dm inistrator Program M anagerSTA

TE

Change Notice Number 27

Contract Number MA071B2200299C to

DESCRIPTION OF CHANGE NOTICE

OPTION EXTENSIONLENGTH OF OPTION LENGTH OF EXTENSION REVISED EXP. DATE

CURRENT VALUE VALUE OF CHANGE NOTICE ESTIMATED AGGREGATE CONTRACT VALUE

$8,251,938.60 $0.00 $8,251,938.60

DESCRIPTION

Effective 2024-11-26, changes in the payment schedule are incorporated into this Contract per attached Statement of Work.

MDHHS David Russell 517-896-9597 RussellD3@michigan.gov

DTMB Pat Thelen 517-335-3910 ThelenP@michigan.gov

DTMB Ryan Speidel (517) 241-0552 speidelr2@michigan.gov

DTMB Kemal Tekinel 517-242-4287 TekinelK@michigan.gov

DTMB Giget Schlyer 517-582-8330 SchlyerG@michigan.gov

Program Managers for

CHANGE NOTICE NO. 27 TO CONTRACT NO. MA071B2200299C

Change Notice No. 27 to Contract # 071B2200299 Michigan.gov/MiProcurement

STATEMENT OF WORK -

IT CHANGE NOTICE

Project Title:

OCA Case IQ upgrade v9

Period of Coverage:

9/1/2024 to 8/30/2029

Requesting Department:

Office of the Child Advocate

Date:

11/4/2024

Agency Project Manager:

Ryan Speidel/Amie Miller

Phone:

517-512-9117, 517-855-8276

BACKGROUND:

PARTIES DEFINED:

State: State of Michigan, including the Department of Technology and Budget & Office of the Child Advocate

Contractor: Customer Expressions Corporation DBA: Case IQ

CHANGE NOTICE PURPOSE

This Change Notice (CN) adjusts the timing of payments from those defined in CN 25.

PROJECT OBJECTIVE:

The Solution contains administration functionality in later versions than the version 5 currently implemented for the State. The objective of this project will be to upgrade the application to v9, allowing the State to further uniquely configure the settings to their specific needs.

PAYMENT SCHEDULE:

All costs are firm fixed. See Tables 1and 2 for the cost breakdown.

• One-time “V9+ Setup, Configuration, Deployment and Training”

• Yearly costs for GovCloud Hosting, Licensing, Technical Support, and Maintenance.

V9+ Setup, Configuration, Deployment and Training ($15,000.00):

• All invoices should reflect actual work completed by the payment date and must be approved by the State Program Manager(s) before payment. The invoices shall describe and document to the State’s satisfaction a description of the work performed the progress of the project, and fees. When expenses are invoiced, receipts will need to be provided along with a detailed breakdown of each type of expense. The State does not pay for travel or overtime expenses.

• Payment for V9+ Setup, Configuration, Deployment, and Training will be made after the State has received training from the Contractor and approved the go-live of a production environment and the production environment is accessible and functioning as required by the State.

GovCloud Hosting, Licensing, Technical Support, and Maintenance ($125,000.00)

• Until v9 is implemented, Contractor agrees to host, support and maintain), at $125,000 per year starting 9/1/2024.

• During V9+ implementation, the annual payment schedule will be adjusted as follows:

• A prorated payment for v5 GovCloud Hosting, Licensing, Technical Support, and Maintenance will be paid prior to implementation of the V9+ upgrade, in the amount of $94,500 upon invoice receipt from Case IQ.

• The 2nd portion of the annual payment for v5 GovCloud Hosting, Licensing, Technical Support, and Maintenance in the amount of $30,500, will not be approved until the State has signed off on a production environment for V9+ that is approved by State project and program managers.

• Subsequent v9 payments will be made in advance on an annual basis.

• Violation of the Service Level Agreement throughout the year that result in a credit due the State will be reflected in the annual invoice prior to it being submitted for review, approval, and payment.

• DTMB will pay the Contractor upon receipt of properly completed invoice(s) which shall be submitted to the billing address on the State issued purchase order not more often than monthly. DTMB Accounts Payable area will coordinate obtaining State approvals.

• Invoice cycle will be September 1 through August 31 through the length of this contract.

• Payment shall be considered timely if made by DTMB within forty-five (45) days after receipt of properly completed invoices.

User Acceptance Testing Environment ($15,000.00)

• User Acceptance Testing (UAT) Environment for the initial year will be paid after the Go-Live for V9+. Subsequent years will be paid in advance.

Post-Production Warranty

The Contractor must provide a 90 calendar days postproduction warranty at no cost to the State. The postproduction warranty will meet all requirements of the Contract, including all Support Services identified in Schedule D.

Table 1: Setup and Configuration ID Task Description Total 1 Contractor Cost for OCA V9+ Setup, Configuration, Deployment and

Training $15,000.00

Total Setup Cost for OCA $15,000.00

** Annual Licensing includes Hosting, Support and Maintenance.

PROJECT CONTACTS:

The designated Agency Project Managers are:

Ryan Speidel Office of the Child Advocate Romney Building, OCA Suite 111 S. Capitol Ave Lansing, MI 48933

PHONE: 517-512-9117

FAX: (517) 335-4471

Speidelr2@michigan.gov

Amie Miller Office of the Child Advocate Romney Building, OCA Suite 111 S. Capitol Ave Lansing, MI 48933

PHONE: 517-855-8276

FAX: (517) 335-4471

MillerA19@michigan.gov

The designated DTMB Project Manager is:

Jibu John DTMB Agency Services Romney Building 9th Floor 111 S. Capitol Ave Lansing, MI 48933

PHONE: 517-242-4260

johnj@michigan.gov

Table 2: Annual Recurring Costs ID Task Description No. of Users Years Total

Amt/year Total

2 Contractor V9+ Cost for

OCA **

GovCloud Hosting, Licensing, Technical Support and Maintenance (includes up to 23 users and 107 GB of storage)

Up to 23 users 5 $125,000.00 $625,000.00

3 Contractor V9+ Cost for

OCA **

Permanent UAT Environment N/A 5 $15,000.00 $75,000.00

Total Annual Cost for OCA $140,000.00 $700,000.00 mailto:Speidelr2@michigan.gov mailto:MillerA19@michigan.gov mailto:johnj@michigan.gov

Department of Technology, Management, and Budget 320 S. Walnut Street 2nd Floor Lansing, MI 48933

P.O. BOX 30026 LANSING, MICHIGAN 48909

CONTRACT CHANGE NOTICE

CONTRACT SUMMARY

CaseIQ Case Management Application, Maintenance & Support and Hosting

INITIAL EFFECTIVE DATE INITIAL EXPIRATION DATE INITIAL AVAILABLE OPTIONS EXPIRATION DATE

BEFORE

August 31, 2012 August 30, 2017 12 - 12 Months August 30, 2029

PAYMENT TERMS DELIVERY TIMEFRAME

ALTERNATE PAYMENT OPTIONS EXTENDED PURCHASING

MINIMUM DELIVERY REQUIREMENTS

P-Card Direct Voucher (PRC) Other Yes No

2255 Carling Ave., Suite 500

Ottawa ON K2B 7Z5

David McNeill

678-634-6144 dmcneill@i-sight.com

CV0067031

CUSTOMER EXPRESSIONS CORP.

C O

N

TR

A C

TO

R

Robin Lampert

517-582-2746

DTMB

Various Various

LampertR1@michigan.gov

C ontract

A dm inistrator Program M anagerSTA

TE

Change Notice Number 26

Contract Number MA071B2200299C to

DESCRIPTION OF CHANGE NOTICE

OPTION EXTENSIONLENGTH OF OPTION LENGTH OF EXTENSION REVISED EXP. DATE

CURRENT VALUE VALUE OF CHANGE NOTICE ESTIMATED AGGREGATE CONTRACT VALUE

$8,251,938.60 $0.00 $8,251,938.60

Effective October 18, 2024, the following amendments are incorporated into this Contract per attached Statement of Work. The change adjusts the timeline to implement the Michigan Inspector General System (MIGS) phases 1 and 2. The Project Plan Schedule from Change Notice 23 is hereby deleted and replaced with the attached Project Plan Schedule in Section 10.3. In addition, the Contractor is approved for the interim payment 50% of Phase 1 which is $220, 500 (50% of $441,000 = $220,500) with the remainder to be paid based on current terms/schedule, as identified in Section 10.3.

MDHHS David Russell 517-896-9597 RussellD3@michigan.gov

DTMB Ryan Speidel (517) 241-0552 speidelr2@michigan.gov

DTMB Giget Schlyer 517-582-8330 SchlyerG@michigan.gov

Program Managers for

CHANGE NOTICE NO. 26 TO CONTRACT NO. MA071B2200299C

MICHIGAN DEPARTMENT OF TECHNOLOGY,

MANAGEMENT AND BUDGET

IT SERVICES

STATEMENT OF WORK

Project Title:

MARIS Enhancements, MIGS Project Timeline extension, MARIS GovCloud migration and MARIS upgrade to V9 for MDHHS

Period of Coverage:

10/01/2024- 09/30/2026

Requesting Department:

Michigan Department of Health and Human Services

Date: 10/7/2024

Agency Program Manager:

David Russell RussellD3@michigan.gov

Phone:

(517) 896-9597

DTMB Program Manager:

John Moore moorej7@michigan.gov

Phone:

(517) 331-5065

Contractor Project Manager:

Jakub Ficner jficner@caseiq.com

Phone:

(613) 794-3986

This Statement of Work (SOW) is made part of a Change Notice to Contract No. 071B2200299 (Contract) between the State of Michigan (State or SOM) and Customer Expressions Corporation DBA: Case IQ, formerly known as i-Sight (“Contractor” or “Vendor”) under the terms of the Implementation Services Agreement (Contract #071B2200299) (“Agreement” or “Contract”). The Parties agree as follows:

I. OVERVIEW AND BACKGROUND

1.1 There are two divisions of the OIG that utilize the Case IQ case management software to automate the investigation process: The Enforcement division (previously under MDHS) with reference to Case IQ as “Michigan Inspector General System” or “MIGS”, and the Integrity division (previously under DCH) with reference to Case IQ as “Medicaid Audit Recovery & Investigation System” or “MARIS”. Both divisions are supported by OIG’s Operations division, which provides administrative, analytical and technical support to the two investigative divisions. MDHHS - OIG’s Operations division is the primary contact with Department of Technology, Management and Budget (DTMB) and the Contractor.

1.2 This Contract Change Notice is to implement MARIS Version 5 (v5) application with additional enhancements. Along with Application and Databases including existing Production (PRD) Data will be migrated to Vendor hosted US Azure GovCloud and mailto:RussellD3@michigan.gov upgrade the application to MARIS V9 within US Azure GovCloud. This Contract Change Notice is to include MIGS V9 Project Timeline Extension as well.

II. PROJECT OBJECTIVE

2.1 Procure additional enhancements required by the client to enhance the functionalities, of the OIG Enforcement Division version of the MARIS V5 case management system.

2.2 Extend the timeline (Refer CN22) to implement MIGS Phase 1 and Phase 2 schedules as outlined in 10.3

2.3 Migrate the hosted application from the DTMB physical site to the Contractor Azure GovCloud tenant. Upgrade the functionality of MARIS V5 case management system to MARIS V9 (Refer CN 16)

2.4 Continue to provide support to SOM DTMB staff for the installation, interfaces and configuration for MARIS & MIGS applications and migration to vendor hosted Azure GovCloud.

III. SCOPE OF WORK

3.1 The contractor will implement the following enhancements in MARIS V5 application.

3.1.1 Create/Update forms for:

3.1.1.1 Case Capture for MCDM, MCE AUD, VSR, DSA

3.1.1.2 Complaint

3.1.1.3 Audit

3.1.1.4 Data Analysis

3.1.1.5 Document Review

3.1.1.6 Sampling and Extrapolation

3.1.1.7 Appeal

3.1.1.8 Create new Ownership Verification activity

3.1.1.9 Create new Treasury referral outcome

3.1.1.10 New ST/SN form – License Suspension

3.1.1.11 New ST/SN form – CMS Action

3.1.1.12 Revised Identity Verification form for ST/SN cases.

3.1.1.13 Revised Ownership Identification form ST/SN cases.

3.1.1.14 Mass upload of cases

3.1.2 Create Activity for

3.1.2.1 VSR Review and Approval Outcome

3.1.2.2 VSR Results Outcome

3.1.2.3 VSR Data Scientist Review

3.1.2.4 VSR Policy Review

3.1.2.5 VSR Data Scenario Activity

3.1.2.6 VSR New Case Capture Form

3.1.2.7 VSV Policy Review Activity

3.1.2.8 VSV Vendor Audit Request Activity

3.1.2.9 VSV Review and Approval Outcome

3.1.2.10 VSV Investigative Manager Review Activity

3.1.2.11 VSV New Case Capture Form

3.2 The contractor will migrate the MARIS application from the DTMB site to the Contractor US Azure GovCloud tenant and upgrade the MARIS application from V5 to V9 (Refer CN 11 for details).

3.3 Contractor will work with an assigned DTMB resource(s) for support on MARIS and MIGS applications enhancements, MARIS Migration to Vendor hosted Azure GovCloud, MARIS upgrade from V5 to V9.

3.4 The software and its components will be in supported version and will be upgraded as necessary to ensure the software and its components are supported versions.

3.5 Contractors must comply with State of Michigan (SOM) IT Policies and Standards wherever applicable. SOM/DTMB Application Standards are available at:

https://www.michigan.gov/dtmb/0,5552,7-358-82547_56579_56755---,00.html

IV. Work and Deliverables:

4.1 Deliverables will not be considered complete until the DTMB Program Manager and MDHHS Agency Business Owner accepts them.

4.2 Changes to the below schedule will be managed by the established Project Change Request approval process.

Table 1: MARIS V5 Go Live Enhancements:

Priority Description Case Types Forms

0 Add revised Criminal Charges form from Sprint 1 to ST/SN cases ST and SN

Complainant and Suspect picklists are blank, and the user must edit the form and manually select the parties for both fields.

PIV Complaint Form

0 The Complainants field is still visible for DMI upload complaints. INV Complaint

Form

Party Name, Provider Name, Party are duplicative.

There should be only one column with this information.

PIV, INV, AUD

(MCE and Vendor)

Outcomes Grid

0 Outcome Subtype doesn't show the Sanction Type in the grid from the sanction outcome.

INV, AUD

(MCE)

Outcomes Grid

0 The suspects are not listed in the grid for MFCU referral outcomes.

PIV, INV, AUD

(MCE and Vendor)

Outcomes Grid

MARIS template functionality needs to be made compatible with new forms/outcomes and allow for more user choices when using the template function.

(mockup in progress - complex)

All https://www.michigan.gov/dtmb/0,5552,7-358-82547_56579_56755---,00.html

Priority Description Case Types Forms

1 New AG Collections Referral Outcome Mockup INV and AUD (MCE and Vendor)

1 New Repayment Agreement Outcome Mockup INV and AUD

1 New Civil Judgment Outcome Mockup

1 New Installment Payment Judgment Outcome Mockup

1 New Bankruptcy Outcome Mockup (mockup in progress - simple form type)

INV and AUD

MCE AUD Case MARIS Bulk Upload Template (complex functionality - spreadsheet to multiple MARIS forms)

MCE AUD

2 Revised Appeal Form Mockup (mockup in progress -medium complexity form type)

PIV, INV, ST,

SN and AUD

2 New Ownership Verification activity form (mockup in progress - simple form type)

INV and AUD (Vendor)

2 New ST/SN form – License Suspension (mockup in progress - simple form type) ST and SN

2 New ST/SN form – CMS Action (mockup in progress -simple form type) ST and SN

Revised Identity Verification form for ST/SN cases.

That form has issues that need to be corrected.

(mockup in progress - simple form type)

ST and SN

2 Revised Ownership Identification form ST/SN cases.

(mockup in progress - simple form type) ST and SN

2 Overpayment outcome form fixes (mockup in progress)

PIV, INV, and AUD (MCE and

2 Search results - add more fields to results list (mockup in progress) N/A

Embed To-Do child doc in all outcome forms, Document Review form, Survey form, and Appeal form (mockup in progress)

DMI, PIV, INV,

ST, SN and AUD (MCE and

3 DRA Case Capture Form (mockup in progress - simple form type) New

Priority Description Case Types Forms

3 DRA Case Creation using Upload Functionality (mockup in progress) New

3 DRA Case Outcome Form (mockup in progress -simple form type) New

4 VSR New Case Capture Form Mockup VSR 4 VSR Data Scenario Activity Mockup VSR 4 VSR Data Scientist Review Activity Mockup VSR 4 VSR Policy Review Activity Mockup VSR 4 VSR Results Outcome Mockup VSR 4 VSR Review and Approval Outcome Mockup VSR 4 VSV New Case Capture Form Mockup VSV 4 VSV Investigative Manager Review Activity Mockup VSV 4 VSV Review and Approval Outcome Mockup VSV 4 VSV Vendor Audit Request Activity Mockup VSV 4 VSV Policy Review Activity Mockup a VSV

Add a correspondence section to the No Findings outcome form in vendor AUD cases (mockup in progress)

AUD (Vendor)

5 Create new Provider Self Audit case type (mockup in progress - simple case type) New

6 New Outcome Section Mockup All

Once contact child docs have been added to all relevant forms, remove/hide the Contacts section on all new cases.

All

4.3 ADDITIONAL SUPPORTING DELIVERABLES

4.3.1 Case IQ Application Core System information (Functional & Technical Documentation).

4.3.2 Case IQ Application Enhancements information (Michigan Specific Functional & Technical Changes Documentation).

4.3.3 Testing Plan with Test Cases along with evidence for passing each Requirement as specified in the BRD. The tests may be grouped together by software release.

4.3.4 Data conversion and migration plan and test cases with evidence of passing conversion & loading into the application at vendor site.

4.3.5 Data conversion load test plan and test cases. Plan must include live demonstration of application performance with loaded data from legacy system and should perform as stated in Non-functional requirements.

4.3.6 Vendor will provide documentation to support the implementation including: Field Specifications Document, Business Requirements Document, Case IQ User Manual, and Template Creation User Guide.

4.3.7 Vendor must comply with DTMB Change & Release Management policies.

This includes providing the JIRA tickets extract for each release and submitting all SEM documents as per CMCoE check list. Check list will be provided to the vendor.

4.4 NON-FUNCTIONAL REQUIREMENTS:

Software delivered must pass performance test requirements to support the number of licenses purchased by SOM for the application as follows:

4.4.1 Within the Azure network, maximum elapsed time of 7 seconds for initial sign in, 3 seconds for case submittal (no attachments), 2 seconds to open a case record and 1 second for navigation within an opened case record. Integration with other SOM systems e.g. Data Warehouse and other external systems may be disabled for passing this requirement.

4.4.2 System performance like the SOM in-network test above is required, with the external systems integration points for other State of Michigan systems bypassed for the test, as access to these external systems may not be available to the vendor. Demonstration of performance at the vendor site/labs is needed prior to delivery.

4.4.3 The licensed number of users must be simulated with vendor load testing software for the vendor’s choice. The demonstration must include in parallel a live usage of the application while the test is being carried out so that application performance with the total licensed users may be verified by the State of Michigan.

4.4.4 The performance testing requirement is designed to allow the vendor to prove application capability at full production volumes (user and data) and the sequence of the testing is important:

4.4.4.1 Load testing with customer witness and verification

4.4.4.2 DTMB Business Analyst will work with Vendor staff with application information which is required to fill out the System Security Plan (SSP).

4.5 SOFTWARE DELIVERY:

4.5.1 All systems functionalities being delivered to the SOM as a software release or bundle must be thoroughly tested by the vendor prior to delivery. This testing must include:

4.5.1.1 Functional testing (i.e. module/unit successfully tested per each requirements’ acceptance criteria specified in the Business Requirements Document, with evidence of passing the test)

4.5.1.2 Non-functional testing (i.e. system performance successfully tested per stipulated performance requirements in this document and/or in the Business Requirements Document, with evidence of passing the test),

4.5.2 The software package must be accompanied by the following:

4.5.2.1 Functional documentation specifying release features

(referencing State of Michigan requirements detailed in the Business Requirements Document)

4.5.2.2 Test results from functional, non-functional testing

performed at vendor site/labs.

4.5.3 The State of Michigan technical team must be notified of the software delivery.

V. ACCEPTANCE CRITERIA:

5.1 Contractor Project Manager is responsible for quality assurance of all submitted deliverables to the SOM.

5.2 List in Requirements column for Milestone Acceptance & Signoff row and identify those authorized to signoff in Acceptance/Signoff Column.

VI. PROJECT CONTROL AND REPORTS:

6.1 Case IQ is providing a fixed price to DTMB so would follow the present project management process.

6.1.1 Delivery Process

Phase Activities Project Kickoff Stakeholders and Case IQ Team align on delivery process and expectations.

Requirements Business Users and Case IQ Team discuss use cases and functional/non-functional requirements for new application.

Wireframing Fields and forms are configured in the system to establish the “look and feel” of the new application.

Sprint Planning Define Sprint goals, prioritize backlog items, and plan the Sprint workload.

Custom Development

Case IQ configures business workflow and rules, approvals, notifications, and other custom functionality

Configuration The application is configured using the workflow engine to match the client business rules.

Integration Integrations with applicable client systems.

Data Migration Data from legacy system is extracted and reindexed into new application in accordance with a mapping document.

UAT Key business users engage in testing of the Sprint features and provide feedback.

Closure Finalize any remaining tasks, document the outcomes, and prepare for the next Sprint. Plan the release of the product or features to production based on the completed Sprints.

Ongoing Customer Care

Case IQ Delivery Team sets up a warm handover to Customer Care Team to provide ongoing customer care.

6.2 DTMB will manage the project in accordance with the State Unified Information

Technology Environment (SUITE) methodology, which includes standards for project management, systems engineering, and associated forms and templates which is available at: https://www.michigan.gov/suite

The Contractor will manage the project in accordance to the methodology described in section 6.1.1 and will include Case IQ Field Specifications Document, Business Requirements Document, Case IQ User Manual, and Template Creation User Guide. As required, the Contractor will assist DTMB with completion of their forms and templates.

https://www.michigan.gov/suite

6.3 Biweekly progress report must be submitted to the MDHHS OIG, DTMB program and project manager throughout the life of this project. Each bi-weekly progress report must contain the following:

6.3.1.1 Key project delivery milestone status and estimated completion date for each milestone.

6.3.1.2 Other information relevant for the delivery of the Project as may be agreed upon between the parties.

This report will track action items and escalations between the contractor, DTMB Project Manager and OIG. A bi-weekly project status call will be setup to review the content of the bi-weekly status report.

6.4 Meetings: The State will require the Contractor to attend meetings, at a date and time mutually acceptable to the OIG, DTMB and the Contractor. The meetings will be held in SOM Offices Lansing, Michigan, or by teleconference, as mutually agreed by the State and the Contractor. The State shall bear no cost for the time and travel of the Contractor for attendance at the meetings.

VII. ADA Compliance:

7.1 All software items provided by the contractor must be ADA complaint and adhere to the SOM look and feel – The State is required to comply with the Americans with Disabilities Act of 1990 (ADA) and has adopted a formal policy regarding accessibility requirement of the software applications. For AppExchange/SAAS partners, the State requires that software applications conform, where relevant to level AA of providers PAAS Services.

The SOM reserves a right to have ADA compliance validated by the E-Michigan team.

DTMB form 3533 must be completed and approved including the development prior to Go-Live.

The form can be found here:

https://forms.office.com/pages/responsepage.aspx?id=h3D71Xc3rUKWaoku9HIl0ROC XcrXVMFGrFKIjSqGU7BUNVc0RzNSM0tKNUMxTURZNjFFVlpQSEFQSCQlQCN0PWcu

SOM Application/Site Standards:

https://www.michigan.gov/som/-/media/Project/Websites/SOM/Media/SOM- Policies/State-of-Michigan-Digital-https://forms.office.com/pages/responsepage.aspx?id=h3D71Xc3rUKWaoku9HIl0ROCXcrXVMFGrFKIjSqGU7BUNVc0RzNSM0tKNUMxTURZNjFFVlpQSEFQSCQlQCN0PWcu https://forms.office.com/pages/responsepage.aspx?id=h3D71Xc3rUKWaoku9HIl0ROCXcrXVMFGrFKIjSqGU7BUNVc0RzNSM0tKNUMxTURZNjFFVlpQSEFQSCQlQCN0PWcu…