04._EXHIBIT_C-_COST_WORKBOOK.xlsx
XLSX spreadsheet 51 KB Posted
- Attached to
- EDD RFP 3475 for Salesforce M&O
- Solicitation number
- 0000039456
- Issued by
- California
About this file
This is a Cost Workbook for RFP 3362 issued by the State of California Employment Development Department (EDD) to solicit proposals for Salesforce Maintenance & Operations support services. The workbook serves as the pricing submission template for qualified bidders responding to the solicitation. The contract encompasses support for three primary Salesforce organizations: the EDD UI Claims Org, the CA-EDD Org, and the Contact Center Org, which collectively support multiple applications including myEDD, AskEDD, Unemployment Insurance systems, and various complaint management platforms. The base contract term is two years with two optional one-year renewal periods, and bidders must provide monthly maintenance and operations costs for each contract year. Additionally, bidders are required to submit hourly rates for key staff positions including Engagement Manager, Project Manager, Business Solution Analyst, and Technical Lead, as well as any necessary support staff.
The pricing structure requires bidders to complete multiple worksheets covering maintenance and operations services, hourly labor rates, current Salesforce license counts across three organizations, and system improvement activities. For Salesforce licensing, bidders must provide monthly per-user or per-item costs for existing licenses with quantities ranging from single units to millions of monthly logins depending on the product. The workbook includes three options each for expanded and reduced license scenarios to provide flexibility in cost modeling. For system improvement activities, bidders must price current backlog items by Epic ID and establish price ranges for future backlog items categorized by complexity level (Small, Medium, and Large) as defined in the Statement of Work. All costs including development, testing, security, documentation, and deployment must be incorporated into the pricing submissions. The total evaluated cost, calculated automatically from all worksheets, will be used for bid evaluation and comparison purposes.
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Other files
| File | Type | Posted |
|---|---|---|
| 05._EXHIBIT_I-_SF_INTERFACES.xlsx | XLSX spreadsheet | |
| 02._EXHIBIT_B-_FUNCTIONAL_AND_NON-FUNCTIONAL_REQUIREMENTS.xlsx | XLSX spreadsheet | |
| 01._EDD_RFP_3475_for_Salesforce_M_O.pdf | ||
| 03._EXHIBIT_B1-_BACKLOG.xlsx | XLSX spreadsheet |
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Text version
Instructions
| Bidder | <Insert Bidder Name in Instructions worksheet> |
| Worksheet | Instructions |
| Instructions | This worksheet provides instructions for how to fill out this Cost Workbook. |
Enter name of Bidding Company in cell B2.
Summary Cost This worksheet is not to be modified.
This worksheet aggregates costs from worksheets A, C and F and automatically calculates the Base Contract Cost Subtotal as well as the Total Evaluated Cost (Base Contract Cost Subtotal plus Optional Year Costs). The Total Evaluated Cost will be used for evaluation purposes.
A. M&O Services This worksheet shall include all maintenance and operations cost.
Rows 1-4 contain the headers for the worksheet.
Column A, Item#: For reference only.
Columns B & C, Description: For reference only. This column lists the descriptions for each item requiring pricing.
Columns D, E, G & H, Monthly Cost: Bidder must list the monthly price for M&O for each year of the contract term, including optional years.
B. Hourly Rates This worksheet lists the required key staff roles for this resulting contract. It also includes space for support staff. The Bidder must enter all the support staff necessary to complete the work under this contract and provide an hourly rate for each key staff role and each support staff.
Rows 1-3 contain the headers for the worksheet.
Column A, Item #: For reference only.
Column B, Job Title: The listed job titles are the required key staff roles and not to be modified. Bidder shall list the titles of all the support staff as necessary.
Column C, Hourly Rate: Bidder to enter the Hourly Rate of each Key Staff and Support Staff.
C. Current SF License Count This worksheet includes all the current Salesforce licenses for the apps by org.
Rows 1-4 contain the headers for the worksheet.
Column A, Item #: For reference only.
Column B, Description: For reference only. Description for the Salesforce product in the org.
Columns D, G, M,& P, Quantity: For reference only. These columns contain current license needs for each app by org.
Columns C, F, L, & O, Monthly Cost Per User/Item: Bidder must enter the Monthly Cost Per User/Item in each yellow highlighted cell. For items # 6, 11, 18, 19, 23, 25, 30, 34 and 36 the State has filled those costs in as $0 per user/item. Bidder is not to modify costs for those items.
D. Expanded SF License Count This worksheet includes increased Salesforce licenses for the apps by org. There are three (3) options for pricing of increased licenses.
Rows 1-5 contain the headers for the worksheet.
Column A, Item #: For reference only.
Column B, Description: For reference only. Description for the Salesforce product in the org.
Columns D, G, M,& P, Quantity: For reference only. These columns contain increased license needs for each app by org.
Columns C, F, L, & O, Monthly Cost Per User/Item: Bidder must enter the Monthly Cost Per User/Item in each yellow highlighted cell. For items # 6, 7, and 8 the State has filled those costs in as $0 per user/item. Bidder is not to modify costs for those items.
E. Reduced SF License Count This worksheet includes increased Salesforce licenses for the apps by org. There are three (3) options for pricing of decreased licenses.
Rows 1-5 contain the headers for the worksheet.
Column A, Item #: For reference only.
Column B, Description: For reference only. Description for the Salesforce product in the org.
Columns D, G, M,& P, Quantity: For reference only. These columns contain increased license needs for each app by org.
Columns C, F, L, & O, Monthly Cost Per User/Item: Bidder must enter the Monthly Cost Per User/Item in each yellow highlighted cell. For items # 6, 7, and 8 the State has filled those costs in as $0 per user/item. Bidder is not to modify costs for those items.
F. SystemImprovementActivities This worksheet includes all costs associated with the current and future system improvement activities across the UI Claims Org, CA‑EDD Org, and Contact Center (CC) Org. The Bidder must provide total costs for all current backlog items and specify standard price ranges for future backlog items based on complexity.
Rows 1–5 contain the headers for the worksheet.
Current Backlog Section:
Column A, Item #: For reference only. Aligns with Exhibit B1, Backlog.
Column B, Epic ID: For reference only. Corresponds with Exhibit B1, Backlog.
Column C, Total Cost for Each Epic: Bidder shall enter the total cost to complete each current backlog item. Costs shall include all labor, tools, environments, testing, documentation, and implementation activities necessary to deliver the Epic.
Future Backlog Section:
Column F, Item #: For reference only.
Column G. Size: For reference only. Size categories are predefined in Exhibit A, SOW, Section 7. These represent complexity levels for future backlog pricing.
Column H – Description Descriptions of typical work effort for each size category are provided for reference. Do not modify.
Column I and J, Price Range: Bidder shall enter a price range for each future backlog level of effort. The range must reflect:
• The lowest expected cost for an item of that size
• The highest expected cost for an item of that size Price ranges must reflect all inclusive costs including development, testing, security, documentation, deployment, and any cost that can be involved based on the SOW.
State of California Employment Development Department RFP 3362 Exhibit D: Cost Workbook August 15, 2024
Summary Cost Bidder Name <Insert Bidder Name in Instructions worksheet>
Cost Summary (Cost Figures are populated automatically from worksheet indicated)
| Description | Base Contract | |||
| (M&O - 2 Years) | Optional Year 1 | Optional Year 2 | ||
| M&O Services | $ - 0 | $ - 0 | $ - 0 | |
| Salesforce Licenses | $ - 0 | $ - 0 | $ - 0 | |
| System Improvement Activities | $ - 0 | |||
| Base Contract Cost Subtotal | $ - 0 | |||
| Optional Year 1 Total | $ - 0 | |||
| Optional Year 2 Total | $ - 0 |
Total Optional Year 1 and 2 Costs $ - 0
Total Evaluated Cost $ - 0
A. M&O Services
| Bidder Name | <Insert Bidder Name in Instructions worksheet> | |||||
| Worksheet- Maintenance and Operation Services | ||||||
| Item # | Description of M&O Services | Monthly Cost - Year 1 | Monthly Cost - Year 2 | Monthly Cost - Optional Year 1 | Monthly Cost - Optional Year 2 |
| 1 | Contact Center Org - AskEDD |
| 2 | Contact Center Org - UI KMS (Unemployment Insurance Knowledge Management System) |
| 3 | Contact Center Org - SDI KMS (State Disability Insurance Knowledge Management System) |
| 4 | Contact Center Org - Legislative Services Request Tracker (LSRT) |
| 5 | Contact Center Org - UI MCPA (Unemployment Insurance Multiple Claims Per Address) |
| 6 | Contact Center Org - DI MCPA (Disability Insurance Multiple Claims Per Address) |
| 7 | Contact Center Org - UI MEUC (Mixed Earner Unemployment Compensation) |
| 8 | Contact Center Org - ES&FL Complaint System (Employment Services & Fair Labor Complaint System) |
| 9 | Contact Center Org - H-2A & H-2B Database (H-2A Agricultural Workers and H-2B Temporary Agricultural Workers) |
| 10 | Contact Center Org - UI CSU Complaint Management Application |
| 11 | CA-EDD Org - Workshare |
| 12 | CA-EDD Org - Unemployment Insurance (UI) Electronic Determinations (E-Det) |
| 13 | EDD UI Claims Org - myEDD Application |
| 14 | EDD UI Claims Org - Integrated Contact Center Console (AWS Connect Integration) |
| 15 | EDD UI Claims Org - Marketing Cloud Support Services |
| 16 | CA-EDD Org - Marketing Cloud Support Services |
Subtotal Base Contract & Optional Years $ - 0 $ - 0 $ - 0 $ - 0
Base Contract Maintenance and Operation Total Cost $ - 0
Total Cost - Optional Year $ - 0
Total M&O Cost - Base Contract and Optional Years $ - 0
B. Hourly Rates
| Bidder Name | <Insert Bidder Name in Instructions worksheet> | |
| Worksheet - Hourly Rates | ||
| Item # | Job Title | Hourly Rate |
| 1 | Engagement Manager | |
| 2 | Project Manager | |
| 3 | Business Solution Analyst | |
| 4 | Technical Lead | |
| 5 | Support Staff Team** |
**Support Staff Team: List the Title and Hourly Rate of each Support Staff Team member.
C. Current SF License Count
| Bidder Name | <Insert Bidder Name in Instructions worksheet> | |||||||||||||
| Worksheet : Salesforce Licenses | ||||||||||||||
| Item # | Description | Year 1 | Year 2 | Total Cost Per Line Item | Optional Year 1 | Optional Year 2 | ||||||||
| Monthly Cost Per User/Item | Qty. | Extended Cost | Monthly Cost Per User/Item | Qty. | Extended Cost | Monthly Cost Per User/Item | Qty. | Extended Cost | Monthly Cost Per User/Item | Qty. | Extended Cost | |||
| 1 | EDD UI Claims Org - Salesforce Service Cloud- Unlimited Edition | 8,200 | $ - 0 | 8,200 | $ - 0 | $ - 0 | 8,200 | $ - 0 | 8,200 | $ - 0 | ||||
| 2 | EDD UI Claims Org - Customer Community Plus- Unlimited Edition - Logins (Per Month) | 2,380,000 | $ - 0 | 2,380,000 | $ - 0 | $ - 0 | 2,380,000 | $ - 0 | 2,380,000 | $ - 0 | ||||
| 3 | EDD UI Claims Org - Salesforce Shield | 1 | $ - 0 | 1 | $ - 0 | $ - 0 | 1 | $ - 0 | 1 | $ - 0 | ||||
| 4 | EDD UI Claims Org - Government Cloud Plus | 1 | $ - 0 | 1 | $ - 0 | $ - 0 | 1 | $ - 0 | 1 | $ - 0 | ||||
| 5 | EDD UI Claims Org - Sandbox (Full Copy) | 1 | $ - 0 | 1 | $ - 0 | $ - 0 | 1 | $ - 0 | 1 | $ - 0 | ||||
| 6 | EDD UI Claims Org - Service Cloud - Unlimited Edition (Restricted Use) | $ - 0 | 2,455 | $ - 0 | $ - 0 | 2,455 | $ - 0 | $ - 0 | 2,455 | $ - 0 | 2,455 | $ - 0 | ||
| 7 | CA-EDD Org - Salesforce Service Cloud- Unlimited Edition | 355 | $ - 0 | 355 | $ - 0 | $ - 0 | 355 | $ - 0 | 355 | $ - 0 | ||||
| 8 | CA-EDD Org - Customer Community Plus- Unlimited Edition - Logins (Per Month) | 20,000 | $ - 0 | 20,000 | $ - 0 | $ - 0 | 20,000 | $ - 0 | 20,000 | $ - 0 | ||||
| 9 | CA-EDD Org - Government Cloud Plus | 1 | $ - 0 | 1 | $ - 0 | $ - 0 | 1 | $ - 0 | 1 | $ - 0 | ||||
| 10 | CA-EDD Org - Salesforce Shield | 1 | $ - 0 | 1 | $ - 0 | $ - 0 | 1 | $ - 0 | 1 | $ - 0 | ||||
| 11 | CA-EDD Org - Service Cloud - Unlimited Edition (Restricted Use) | $ - 0 | 10,300 | $ - 0 | $ - 0 | 10,300 | $ - 0 | $ - 0 | 10,300 | $ - 0 | 10,300 | $ - 0 | ||
| 12 | Auto DDP Add On (Up to 50000 Runs)-Fed Ramp IL2 | 1 | $ - 0 | 1 | $ - 0 | $ - 0 | 1 | $ - 0 | 1 | $ - 0 | ||||
| 13 | DocAutomation-5000 Auto DDPs - 10 WF/DDP-FedRamp IL2 | 1 | $ - 0 | 1 | $ - 0 | $ - 0 | 1 | $ - 0 | 1 | $ - 0 | ||||
| 14 | Contact Center Org - Salesforce Service Cloud- Unlimited Edition | 2,100 | $ - 0 | 2,100 | $ - 0 | $ - 0 | 2,100 | $ - 0 | 2,100 | $ - 0 | ||||
| 15 | Contact Center Org - Customer Community Plus- Unlimited Edition - Logins (Per Month) | 20,000 | $ - 0 | 20,000 | $ - 0 | $ - 0 | 20,000 | $ - 0 | 20,000 | $ - 0 | ||||
| 16 | Contact Center Org - Government Cloud Plus | 1 | $ - 0 | 1 | $ - 0 | $ - 0 | 1 | $ - 0 | 1 | $ - 0 | ||||
| 17 | Contact Center Org - Salesforce Shield | 1 | $ - 0 | 1 | $ - 0 | $ - 0 | 1 | $ - 0 | 1 | $ - 0 | ||||
| 18 | Contact Center Org - Service Cloud - Unlimited Edition (Restricted Use) | $ - 0 | 8,555 | $ - 0 | $ - 0 | 8,555 | $ - 0 | $ - 0 | 8,555 | $ - 0 | 8,555 | $ - 0 | ||
| 19 | Sender Authentication Package | $ - 0 | 1 | $ - 0 | $ - 0 | 1 | $ - 0 | $ - 0 | 1 | $ - 0 | 1 | $ - 0 | ||
| 20 | Additional Business Unit (+1) | 2 | $ - 0 | 2 | $ - 0 | $ - 0 | 2 | $ - 0 | 2 | $ - 0 | ||||
| 21 | Premier Success Plan - Marketing Cloud Account Engagement | 1 | $ - 0 | 1 | $ - 0 | $ - 0 | 1 | $ - 0 | 1 | $ - 0 | ||||
| 22 | Super Messages - Excluding SMS/MMS (1,000) | 15,000 | $ - 0 | 15,000 | $ - 0 | $ - 0 | 15,000 | $ - 0 | 15,000 | $ - 0 | ||||
| 23 | SMS/MMS Short Code One Time Setup - (AR, EC, ES, FR, JP, MY, MX, SE, US) | $ - 0 | 1 | $ - 0 | $ - 0 | 1 | $ - 0 | $ - 0 | 1 | $ - 0 | 1 | $ - 0 | ||
| 24 | SMS/MMS Mobile Messages (1,000) | 20,000 | $ - 0 | 20,000 | $ - 0 | $ - 0 | 20,000 | $ - 0 | 20,000 | $ - 0 | ||||
| 25 | SMS/MMS Code Lease - No Charge with Edition | $ - 0 | 1 | $ - 0 | $ - 0 | 1 | $ - 0 | $ - 0 | 1 | $ - 0 | 1 | $ - 0 | ||
| 26 | Additional Contacts - Corporate Edition (1,000) | 7,455 | $ - 0 | 7,455 | $ - 0 | $ - 0 | 7,455 | $ - 0 | 7,455 | $ - 0 | ||||
| 27 | SSL Certificate | 4 | $ - 0 | 4 | $ - 0 | $ - 0 | 4 | $ - 0 | 4 | $ - 0 | ||||
| 28 | Marketing Cloud Engagement - Corporate Edition | 1 | $ - 0 | 1 | $ - 0 | $ - 0 | 1 | $ - 0 | 1 | $ - 0 | ||||
| 29 | Private Domain | 1 | $ - 0 | 1 | $ - 0 | $ - 0 | 1 | $ - 0 | 1 | $ - 0 | ||||
| 30 | Sender Authentication Package | $ - 0 | 1 | $ - 0 | $ - 0 | 1 | $ - 0 | $ - 0 | 1 | $ - 0 | 1 | $ - 0 | ||
| 31 | Additional Business Unit (+1) | 2 | $ - 0 | 2 | $ - 0 | $ - 0 | 2 | $ - 0 | 2 | $ - 0 | ||||
| 32 | Premier Success Plan - Marketing Cloud Account Engagement | 1 | $ - 0 | 1 | $ - 0 | $ - 0 | 1 | $ - 0 | 1 | $ - 0 | ||||
| 33 | Super Messages - Excluding SMS/MMS (1,000) | 15,000 | $ - 0 | 15,000 | $ - 0 | $ - 0 | 15,000 | $ - 0 | 15,000 | $ - 0 | ||||
| 34 | SMS/MMS Short Code One Time Setup - (AR, EC, ES, FR, JP, MY, MX, SE, US) | $ - 0 | 1 | $ - 0 | $ - 0 | 1 | $ - 0 | $ - 0 | 1 | $ - 0 | 1 | $ - 0 | ||
| 35 | SMS/MMS Mobile Messages (1,000) | 20,000 | $ - 0 | 20,000 | $ - 0 | $ - 0 | 20,000 | $ - 0 | 20,000 | $ - 0 | ||||
| 36 | SMS/MMS Code Lease - No Charge with Edition | $ - 0 | 1 | $ - 0 | $ - 0 | 1 | $ - 0 | $ - 0 | 1 | $ - 0 | 1 | $ - 0 | ||
| 37 | Additional Contacts - Corporate Edition (1,000) | 7,455 | $ - 0 | 7,455 | $ - 0 | $ - 0 | 7,455 | $ - 0 | 7,455 | $ - 0 | ||||
| 38 | SSL Certificate | 4 | $ - 0 | 4 | $ - 0 | $ - 0 | 4 | $ - 0 | 4 | $ - 0 | ||||
| 39 | Marketing Cloud Engagement - Corporate Edition | 1 | $ - 0 | 1 | $ - 0 | $ - 0 | 1 | $ - 0 | 1 | $ - 0 | ||||
| 40 | Private Domain | 1 | $ - 0 | 1 | $ - 0 | $ - 0 | 1 | $ - 0 | 1 | $ - 0 |
Subscription Total Cost $ - 0 $ - 0 $ - 0 $ - 0 $ - 0
D. Expanded SF License Count
| Bidder Name | <Insert Bidder Name in Instructions worksheet> | |||||||||||||
| Worksheet : Expanded Salesforce Licenses | ||||||||||||||
| Item # | Description | Year 1 | Year 2 | Total Cost Per Line Item | Optional Year 1 | Optional Year 2 | ||||||||
| Monthly Cost Per User/Item | Qty. | Extended Cost | Monthly Cost Per User/Item | Qty. | Extended Cost | Monthly Cost Per User/Item | Qty. | Extended Cost | Monthly Cost Per User/Item | Qty. | Extended Cost | |||
| Option #1 | ||||||||||||||
| 1 | EDD UI Claims Org - Salesforce Service Cloud- Unlimited Edition | 9,545 | $ - 0 | 9,545 | $ - 0 | $ - 0 | 9,545 | $ - 0 | 9,545 | $ - 0 | ||||
| 2 | EDD UI Claims Org - Customer Community Plus- Unlimited Edition - Logins (Per Month) | 2,750,000 | $ - 0 | 2,750,000 | $ - 0 | $ - 0 | 2,750,000 | $ - 0 | 2,750,000 | $ - 0 | ||||
| 3 | EDD UI Claims Org - Salesforce Shield | 1 | $ - 0 | 1 | $ - 0 | $ - 0 | 1 | $ - 0 | 1 | $ - 0 | ||||
| 4 | EDD UI Claims Org - Government Cloud Plus | 1 | $ - 0 | 1 | $ - 0 | $ - 0 | 1 | $ - 0 | 1 | $ - 0 | ||||
| 5 | EDD UI Claims Org - Sandbox (Full Copy) | 1 | $ - 0 | 1 | $ - 0 | $ - 0 | 1 | $ - 0 | 1 | $ - 0 | ||||
| 6 | EDD UI Claims Org - Service Cloud - Unlimited Edition (Restricted Use) | $ - 0 | 2,455 | $ - 0 | $ - 0 | 2,455 | $ - 0 | $ - 0 | $ - 0 | 2,455 | $ - 0 | $ - 0 | 2,455 | $ - 0 |
| 7 | CA-EDD Org - Service Cloud - Unlimited Edition (Restricted Use) | $ - 0 | 11,645 | $ - 0 | $ - 0 | 11,645 | $ - 0 | $ - 0 | $ - 0 | 11,645 | $ - 0 | $ - 0 | 11,645 | $ - 0 |
| 8 | Contact Center Org - Service Cloud - Unlimited Edition (Restricted Use) | $ - 0 | 9,900 | $ - 0 | $ - 0 | 9,900 | $ - 0 | $ - 0 | $ - 0 | 9,900 | $ - 0 | $ - 0 | 9,900 | $ - 0 |
| Option #1 Subscription Total Cost | $ - 0 | $ - 0 | $ - 0 | $ - 0 | $ - 0 |
| Option #2 | ||||||||||||||
| 1 | EDD UI Claims Org - Salesforce Service Cloud- Unlimited Edition | 11,045 | $ - 0 | 11,045 | $ - 0 | $ - 0 | 11,045 | $ - 0 | 11,045 | $ - 0 | ||||
| 2 | EDD UI Claims Org - Customer Community Plus- Unlimited Edition - Logins (Per Month) | 3,100,000 | $ - 0 | 3,100,000 | $ - 0 | $ - 0 | 3,100,000 | $ - 0 | 3,100,000 | $ - 0 | ||||
| 3 | EDD UI Claims Org - Salesforce Shield | 1 | $ - 0 | 1 | $ - 0 | $ - 0 | 1 | $ - 0 | 1 | $ - 0 | ||||
| 4 | EDD UI Claims Org - Government Cloud Plus | 1 | $ - 0 | 1 | $ - 0 | $ - 0 | 1 | $ - 0 | 1 | $ - 0 | ||||
| 5 | EDD UI Claims Org - Sandbox (Full Copy) | 1 | $ - 0 | 1 | $ - 0 | $ - 0 | 1 | $ - 0 | 1 | $ - 0 | ||||
| 6 | EDD UI Claims Org - Service Cloud - Unlimited Edition (Restricted Use) | $ - 0 | 2,455 | $ - 0 | $ - 0 | 2,455 | $ - 0 | $ - 0 | $ - 0 | 2,455 | $ - 0 | $ - 0 | 2,455 | $ - 0 |
| 7 | CA-EDD Org - Service Cloud - Unlimited Edition (Restricted Use) | $ - 0 | 13,145 | $ - 0 | $ - 0 | 13,145 | $ - 0 | $ - 0 | $ - 0 | 13,145 | $ - 0 | $ - 0 | 13,145 | $ - 0 |
| 8 | Contact Center Org - Service Cloud - Unlimited Edition (Restricted Use) | $ - 0 | 11,400 | $ - 0 | $ - 0 | 11,400 | $ - 0 | $ - 0 | $ - 0 | 11,400 | $ - 0 | $ - 0 | 11,400 | $ - 0 |
| Option #2 Subscription Total Cost | $ - 0 | $ - 0 | $ - 0 | $ - 0 | $ - 0 |
| Option #3 | ||||||||||||||
| 1 | EDD UI Claims Org - Salesforce Service Cloud- Unlimited Edition | 12,545 | $ - 0 | 12,545 | $ - 0 | $ - 0 | 12,545 | $ - 0 | 12,545 | $ - 0 | ||||
| 2 | EDD UI Claims Org - Customer Community Plus- Unlimited Edition - Logins (Per Month) | 3,300,000 | $ - 0 | 3,300,000 | $ - 0 | $ - 0 | 3,300,000 | $ - 0 | 3,300,000 | $ - 0 | ||||
| 3 | EDD UI Claims Org - Salesforce Shield | 1 | $ - 0 | 1 | $ - 0 | $ - 0 | 1 | $ - 0 | 1 | $ - 0 | ||||
| 4 | EDD UI Claims Org - Government Cloud Plus | 1 | $ - 0 | 1 | $ - 0 | $ - 0 | 1 | $ - 0 | 1 | $ - 0 | ||||
| 5 | EDD UI Claims Org - Sandbox (Full Copy) | 1 | $ - 0 | 1 | $ - 0 | $ - 0 | 1 | $ - 0 | 1 | $ - 0 | ||||
| 6 | EDD UI Claims Org - Service Cloud - Unlimited Edition (Restricted Use) | $ - 0 | 2,455 | $ - 0 | $ - 0 | 2,455 | $ - 0 | $ - 0 | $ - 0 | 2,455 | $ - 0 | $ - 0 | 2,455 | $ - 0 |
| 7 | CA-EDD Org - Service Cloud - Unlimited Edition (Restricted Use) | $ - 0 | 14,645 | $ - 0 | $ - 0 | 14,645 | $ - 0 | $ - 0 | $ - 0 | 14,645 | $ - 0 | $ - 0 | 14,645 | $ - 0 |
| 8 | Contact Center Org - Service Cloud - Unlimited Edition (Restricted Use) | $ - 0 | 12,900 | $ - 0 | $ - 0 | 12,900 | $ - 0 | $ - 0 | $ - 0 | 12,900 | $ - 0 | $ - 0 | 12,900 | $ - 0 |
| Option #3 Subscription Total Cost | $ - 0 | $ - 0 | $ - 0 | $ - 0 | $ - 0 |
E. Reduced SF License Count
| Bidder Name | <Insert Bidder Name in Instructions worksheet> | |||||||||||||
| Worksheet : Reduced Salesforce Licenses | ||||||||||||||
| Item # | Description | Year 1 | Year 2 | Total Cost Per Line Item | Optional Year 1 | Optional Year 2 | ||||||||
| Monthly Cost Per User/Item | Qty. | Extended Cost | Monthly Cost Per User/Item | Qty. | Extended Cost | Monthly Cost Per User/Item | Qty. | Extended Cost | Monthly Cost Per User/Item | Qty. | Extended Cost | |||
| Option #1 | ||||||||||||||
| 1 | EDD UI Claims Org - Salesforce Service Cloud- Unlimited Edition | 6,545 | $ - 0 | 6,545 | $ - 0 | $ - 0 | 6,545 | $ - 0 | 6,545 | $ - 0 | ||||
| 2 | EDD UI Claims Org - Customer Community Plus- Unlimited Edition - Logins (Per Month) | 2,000,000 | $ - 0 | 2,000,000 | $ - 0 | $ - 0 | 2,000,000 | $ - 0 | 2,000,000 | $ - 0 | ||||
| 3 | EDD UI Claims Org - Salesforce Shield | 1 | $ - 0 | 1 | $ - 0 | $ - 0 | 1 | $ - 0 | 1 | $ - 0 | ||||
| 4 | EDD UI Claims Org - Government Cloud Plus | 1 | $ - 0 | 1 | $ - 0 | $ - 0 | 1 | $ - 0 | 1 | $ - 0 | ||||
| 5 | EDD UI Claims Org - Sandbox (Full Copy) | 1 | $ - 0 | 1 | $ - 0 | $ - 0 | 1 | $ - 0 | 1 | $ - 0 | ||||
| 6 | EDD UI Claims Org - Service Cloud - Unlimited Edition (Restricted Use) | $ - 0 | 2,455 | $ - 0 | $ - 0 | 2,455 | $ - 0 | $ - 0 | $ - 0 | 2,455 | $ - 0 | $ - 0 | 2,455 | $ - 0 |
| 7 | CA-EDD Org - Service Cloud - Unlimited Edition (Restricted Use) | $ - 0 | 8,645 | $ - 0 | $ - 0 | 8,645 | $ - 0 | $ - 0 | $ - 0 | 8,645 | $ - 0 | $ - 0 | 8,645 | $ - 0 |
| 8 | Contact Center Org - Service Cloud - Unlimited Edition (Restricted Use) | $ - 0 | 6,900 | $ - 0 | $ - 0 | 6,900 | $ - 0 | $ - 0 | $ - 0 | 6,900 | $ - 0 | $ - 0 | 6,900 | $ - 0 |
| Option #1 Subscription Total Cost | $ - 0 | $ - 0 | $ - 0 | $ - 0 | $ - 0 |
| Option #2 | ||||||||||||||
| 1 | EDD UI Claims Org - Salesforce Service Cloud- Unlimited Edition | 5,545 | $ - 0 | 5,545 | $ - 0 | $ - 0 | 5,545 | $ - 0 | 5,545 | $ - 0 | ||||
| 2 | EDD UI Claims Org - Customer Community Plus- Unlimited Edition - Logins (Per Month) | 1,700,000 | $ - 0 | 1,700,000 | $ - 0 | $ - 0 | 1,700,000 | $ - 0 | 1,700,000 | $ - 0 | ||||
| 3 | EDD UI Claims Org - Salesforce Shield | 1 | $ - 0 | 1 | $ - 0 | $ - 0 | 1 | $ - 0 | 1 | $ - 0 | ||||
| 4 | EDD UI Claims Org - Government Cloud Plus | 1 | $ - 0 | 1 | $ - 0 | $ - 0 | 1 | $ - 0 | 1 | $ - 0 | ||||
| 5 | EDD UI Claims Org - Sandbox (Full Copy) | 1 | $ - 0 | 1 | $ - 0 | $ - 0 | 1 | $ - 0 | 1 | $ - 0 | ||||
| 6 | EDD UI Claims Org - Service Cloud - Unlimited Edition (Restricted Use) | $ - 0 | 2,455 | $ - 0 | $ - 0 | 2,455 | $ - 0 | $ - 0 | $ - 0 | 2,455 | $ - 0 | $ - 0 | 2,455 | $ - 0 |
| 7 | CA-EDD Org - Service Cloud - Unlimited Edition (Restricted Use) | $ - 0 | 7,645 | $ - 0 | $ - 0 | 7,645 | $ - 0 | $ - 0 | $ - 0 | 7,645 | $ - 0 | $ - 0 | 7,645 | $ - 0 |
| 8 | Contact Center Org - Service Cloud - Unlimited Edition (Restricted Use) | $ - 0 | 5,900 | $ - 0 | $ - 0 | 5,900 | $ - 0 | $ - 0 | $ - 0 | 5,900 | $ - 0 | $ - 0 | 5,900 | $ - 0 |
| Option #2 Subscription Total Cost | $ - 0 | $ - 0 | $ - 0 | $ - 0 | $ - 0 |
| Option #3 | ||||||||||||||
| 1 | EDD UI Claims Org - Salesforce Service Cloud- Unlimited Edition | 4,295 | $ - 0 | 4,295 | $ - 0 | $ - 0 | 4,295 | $ - 0 | 4,295 | $ - 0 | ||||
| 2 | EDD UI Claims Org - Customer Community Plus- Unlimited Edition - Logins (Per Month) | 1,500,000 | $ - 0 | 1,500,000 | $ - 0 | $ - 0 | 1,500,000 | $ - 0 | 1,500,000 | $ - 0 | ||||
| 3 | EDD UI Claims Org - Salesforce Shield | 1 | $ - 0 | 1 | $ - 0 | $ - 0 | 1 | $ - 0 | 1 | $ - 0 | ||||
| 4 | EDD UI Claims Org - Government Cloud Plus | 1 | $ - 0 | 1 | $ - 0 | $ - 0 | 1 | $ - 0 | 1 | $ - 0 | ||||
| 5 | EDD UI Claims Org - Sandbox (Full Copy) | 1 | $ - 0 | 1 | $ - 0 | $ - 0 | 1 | $ - 0 | 1 | $ - 0 | ||||
| 6 | EDD UI Claims Org - Service Cloud - Unlimited Edition (Restricted Use) | $ - 0 | 2,455 | $ - 0 | $ - 0 | 2,455 | $ - 0 | $ - 0 | $ - 0 | 2,455 | $ - 0 | $ - 0 | 2,455 | $ - 0 |
| 7 | CA-EDD Org - Service Cloud - Unlimited Edition (Restricted Use) | $ - 0 | 6,395 | $ - 0 | $ - 0 | 6,395 | $ - 0 | $ - 0 | $ - 0 | 6,395 | $ - 0 | $ - 0 | 6,395 | $ - 0 |
| 8 | Contact Center Org - Service Cloud - Unlimited Edition (Restricted Use) | $ - 0 | 4,650 | $ - 0 | $ - 0 | 4,650 | $ - 0 | $ - 0 | $ - 0 | 4,650 | $ - 0 | $ - 0 | 4,650 | $ - 0 |
| Option #3 Subscription Total Cost | $ - 0 | $ - 0 | $ - 0 | $ - 0 | $ - 0 |
F. SystemImprovementActivities
| Bidder Name | <Insert Bidder Name in Instructions worksheet> | |||||
| Worksheet F: System Improvement Activities | ||||||
| Current Backlog | Future Backlog | |||||
| UI Claims Org | ||||||
| Item # | Epic ID (Please refer Exhibit B1, Backlog) | Total Cost of each Epic | Item # | Size | Description | Price Range (minimum/maximum) |
| 1 | UI_CLAIMS-1 | 41 | Small | See Exhibit A, SOW, Section 15.2.1 | ||
| 2 | UI_CLAIMS-2 | 42 | Medium | See Exhibit A, SOW, Section 15.2.1 | ||
| 3 | UI_CLAIMS-3 | 43 | Large | See Exhibit A, SOW, Section 15.2.1 | ||
| 4 | UI_CLAIMS-4 | |||||
| 5 | UI_CLAIMS-5 | |||||
| 6 | UI_CLAIMS-6 | |||||
| 7 | UI_CLAIMS-7 | |||||
| 8 | UI_CLAIMS-8 | |||||
| 9 | UI_CLAIMS-9 | |||||
| 10 | UI_CLAIMS-10 | |||||
| 11 | UI_CLAIMS-11 | |||||
| 12 | UI_CLAIMS-12 | |||||
| 13 | UI_CLAIMS-13 | |||||
| A | Sub Total | $ - 0 | ||||
| CA EDD Org | ||||||
| 14 | CA_EDD-1 | |||||
| 15 | CA_EDD-2 | |||||
| 16 | CA_EDD-3 | |||||
| 17 | CA_EDD-4 | |||||
| 18 | CA_EDD-5 | |||||
| 19 | CA_EDD-6 | |||||
| 20 | CA_EDD-7 | |||||
| 21 | CA_EDD-8 | |||||
| 22 | CA_EDD-9 | |||||
| 23 | CA_EDD-10 | |||||
| 24 | CA_EDD-11 | |||||
| 25 | CA_EDD-12 | |||||
| 26 | CA_EDD-13 | |||||
| B | Sub Total | $ - 0 | ||||
| CC Org | ||||||
| 27 | CC_ORG-1 | |||||
| 28 | CC_ORG-2 | |||||
| 29 | CC_ORG-3 | |||||
| 30 | CC_ORG-4 | |||||
| 31 | CC_ORG-5 | |||||
| 32 | CC_ORG-6 | |||||
| 33 | CC_ORG-7 | |||||
| 34 | CC_ORG-8 | |||||
| 35 | CC_ORG-9 | |||||
| 36 | CC_ORG-10 | |||||
| 37 | CC_ORG-11 | |||||
| 38 | CC_ORG-12 | |||||
| 39 | CC_ORG-13 | |||||
| 40 | CC_ORG-14 | |||||
| C | Sub Total | $ - 0 | ||||
| Grand Total (A + B + C) | $ - 0 |
File details come from the government source that posted it. Updated .