01 - Attachment 1 - JPSS-2 Statement of Work.pdf

JPSS-2 Payload Processing Attachment 1-SOW 80KSC021R0037

Attachment 1

STATEMENT OF WORK

Launch Services Program

Joint Polar Satellite System (JPSS) - 2

West Coast Commercial Payload Processing for the

National Aeronautics and Space Administration

TABLE OF CONTENT

1.0 SCOPE, OBJECTIVES, AND OCCUPANCY PERIOD

2.0 TECHNICAL REQUIREMENTS

2.1 Facility

2.1.1 Facility Environments

2.2 Facility Systems

2.2.1 Mechanical Systems

2.2.2 Electrical Systems

2.2.3 Monitoring & Safety Systems

2.2.4 Communications

2.3 Support Services

2.3.1 Janitorial Support

2.3.2 Transportation Support

2.3.3 Cleanroom Garments and Supplies

2.3.4 Propellant Loading Support Equipment and Services

2.3.5 Handling and Access Equipment

2.3.6 Safety Equipment

2.3.7 Hazardous Waste

2.3.8 Security

2.3.9 Miscellaneous Equipment and Services

2.3.10 Support to Spacecraft Provided by the Government

2.4 Requirements Development and Implementation

2.4.1 Requirements Planning Approach

2.4.2 Processing Methodology

3.0 MANAGEMENT

3.1 Management Approach and Processes

3.1.1 Facility Manifest

3.1.2 Customer Communications and Support

3.2 NASA Insight and Approval

3.2.1 Anomaly Investigations

3.2.2 Documentation

3.3 Environmental Assessments

3.4 Key Personnel and Staffing

1.0 SCOPE, OBJECTIVES, AND OCCUPANCY PERIOD

This Statement of Work (SOW) defines the tasks required of the Contractor to provide processing facilities and services for the NASA Joint Polar Satellite System (JPSS) - 2 spacecraft, hereafter referred to as spacecraft, to be launched on an Atlas V launch vehicle. The objective of this contract is to provide a payload processing facility and associated services for the spacecraft that is safe, affordable, and maintains the health and integrity of the spacecraft.

The Contractor shall be responsible to provide, operate, and maintain a facility for processing flight hardware on Vandenberg Air Space Base (VASB), California, under this contract. The Contractor is responsible for providing all services necessary for the Spacecraft Customers to successfully prepare their flight hardware for launch. The Spacecraft Customers/Launch Service Contractors (LSC) have prime responsibility for assembly, test, and servicing during the build-up and checkout of their respective hardware in the facility. The Contractor shall abide by all Spacecraft Customer’s and LSC guidelines required to maintain the health and integrity of the hardware during processing operations in the processing facility. All processing specifications can be found in Attachment 2, Launch Site Support Plan (LSSP).

The occupancy period for use of the Contractor’s facilities shall be from the initial facility occupancy (IFO) date through the facility departure date in accordance with Section 1.2, Supplies and/or Services to be Provided, of the contract. During this period, the Contractor shall provide facility access and support as required for spacecraft processing. The Spacecraft Customers will coordinate planned off-shift and 24-hour operations, but off-shift and/or 24-hour facility access may also be required in the event of anomalies or unplanned spacecraft processing schedule changes.

Prior to occupancy, access shall be provided for the Spacecraft Customers and LSC to become familiar with the facility capabilities for support of the spacecraft processing and integration activities. Moreover, early access to the facility may be required to verify facility interfaces and/or perform preparations that would pose adverse risk to the flight hardware if conducted when a spacecraft is present (e.g. installation of floor anchors to be used for seismic restraints, modification of cable pass-throughs, etc.). Note:

coordination of the requirements and schedule availability to perform such activities will be part of Ground Operations Working Group (GOWG) planning discussions. These activities will not be considered part of the Occupancy Period.

To ensure readiness of the communications systems, the Contractor will permit NASA LSP access to the facility for two weeks immediately prior to IFO; however, this time shall not be considered part of the Occupancy Period.

The Contractor shall provide the facility occupancy manifest upon award and anytime changes have occured that may have an impact on the JPSS-2 spacecraft. (see Attachment 3, Data Requirements List, (DRL) 1).

During the occupancy period, the Contractor shall provide insight on activities of other facility tenants as they affect NASA LSP’s spacecraft processing and schedules.

2.0 TECHNICAL REQUIREMENTS

The Contractor shall be responsible for providing, operating, and maintaining the facility, facility systems, and support services using industry’s best practices in accordance with safety, cleanliness, and security standards to protect the assets processed therein. The Contractor shall provide a facility handbook with a description of the facility and facility systems capabilities (see DRL 2). Use of Contractor’s industry best practices will not supersede the maintenance and operational requirements set forth in this SOW and the LSSP. In the event that there is a conflict between the basic contract and the LSSP, the basic contract shall prevail. Verification of performance will be in accordance with the Section 2.11, Government Insight and Approval and Section 2.13, Milestone Performance and Payment of the contract.

The Contractor shall comply with all Federal, State, and local laws applicable to safety and occupational health including Air Force Space Command Manual (AFSPCMAN) 91-710, Range Safety User Requirements Manual, and any other relevant requirements of this contract. The Contractor shall comply with AFSPCMAN 91-710 unless they have an existing agreement with the Range to use a predecessor document, such as Eastern and Western Range (EWR) Safety requirements, EWR 127-1. The Contractor shall provide a facility safety manual in accordance with AFSPCMAN 91-710 (DRL 3).

The Contractor shall be responsible for submittal of the Certificate of Facility Readiness (COFR) in accordance with the “Milestone Performance and Payment” and DRL 4.

The Contractor shall maintain a preventive maintenance (PM) program and a long range plan for all major maintenance, repair, and replacement projects. Following submittal of the COFR through post-launch facility departure, the Contractor shall report all non-routine maintenance and any major maintenance discrepancies, as well as all major repair efforts on critical systems that have the potential to impact the current mission. Where not specifically stated in the LSSP, interruptions in mission critical services should be no greater than one (1) hour in any 24-hour period during NASA spacecraft occupancy of the facility requiring that particular service. Anomalies and conditions that fall outside of tolerance specified in the LSSP (excluding personnel safety issues, which are covered elsewhere) must be documented and reported to the Contracting Officer Representative (COR) and the NASA LSP JPSS-2 Launch Site Integration Manager (LSIM) under the following timelines:

• For anomalies that may impact the Spacecraft Customer’s mission success (such as environmental conditions out of specified limits or facility power outages), the LSIM must be verbally notified within one hour of detection of the anomaly. Within 24 hours of detection of the anomaly, the Contractor shall provide to the COR and the LSIM a written Problem Report (PR) documenting the anomaly with a corrective action plan stated. Once the anomaly has been corrected, a closure statement shall be added to the PR for record of the fix.

• For anomalies that do not have a mission success impact (such as phone system outages or Heating, Ventilating, and Air Conditioning (HVAC) issues in office spaces), the COR and the LSIM must be notified no later than the beginning of the next work day, with an applicable PR within 24 hours.

2.1 Facility

The Contractor shall meet the facility requirements stated in this SOW and the LSSP. Processing and support space requirements are provided in the LSSP and represent NASA LSP’s estimated needs based on spacecraft size and support equipment. The Contractor shall accommodate the spacecraft and its respective launch vehicle integrated operations (spacecraft mate to the payload adapter and fairing encapsulation) in the processing facility without compromising the requirements listed for either. The most stringent requirement shall apply. The spacecraft cleanroom areas shall have electrostatic dishcharge (ESD) or conductive flooring.

NASA Launch Services Program (LSP) will approve the choice of the processing area if more than one area is available and capable of providing support.

The Contractor shall not store another tenant’s flight hardware or ground support equipment in a room occupied by the NASA spacecraft/ground support equipment (GSE). Shared areas (e.g., airlocks or general warehousing) are not included in the restriction, provided that shared areas are not obstructed by items stored by another facility tenant.

The Contractor shall maintain the facilities and services for further processing, off-loading propellants, or deservicing the spacecraft in the event of a launch cancellation or postponement after completion of planned spacecraft processing. The Contractor shall provide support for packing and shipping GSE after the launch campaign is concluded.

2.1.1 Facility Environments

The Contractor shall provide data/information relative to the expected radio frequency (RF) and magnetic environment within the processing facility during the facility occupancy period and external to the processing facility during the Contractor-provided transportation of the spacecraft (see DRL 5). During occupancy the Contractor shall work with the Customer and Range to manage the RF and magnetic environment for the spacecraft.

The Contractor shall provide data/information relative to the capabilities and historical performance of the environmental control systems in the payload processing facility (PPF) and the expected environment during processing.

The Contractor shall provide data/information relative to the materials that will be present in the facility and their compatibility with the spacecraft systems and materials, as required in the LSSP.

2.2 Facility Systems

The Contractor shall be responsible for providing back-up capability for all critical facility systems. Critical facility systems are those systems that, if they are to fail, will result in damage to the spacecraft, launch vehicle hardware, or GSE. This includes systems whose loss will result in out-of-spec conditions in the environment and systems that can directly damage the hardware (e.g., power surges).

2.2.1 Mechanical Systems

The Contractor shall provide overhead traveling bridge cranes including those in the cleanroom and airlock that are designed, operated, and maintained in compliance with all applicable standards (i.e.Occupational Safety and Health Administration (OSHA) (including Title 29 CFR 1910.179), American National Standard Institute (ANSI)/American Society of Mechanical Engineers (ASME), the Crane Manufacturers Association of America (CMAA 70) documents, and AFSPCMAN 91-710). For modifications to existing cranes and new construction, the compliance regulations cited above will apply to the design, as well as the operation and maintenance of these modifications and new cranes. The Contractor shall perform an Inspection, Operational Test, and Rated Load Test on the cranes to be used during the processing flow per AFSPCMAN 91-710 Vol. 6 Section 6, ASME B30.2 Chapter 2-2 Section 2-2.1.2, 2-2.1.3, 2-2.2.1, and 2-

2.2.2. The Contractor shall submit the Inspection and Test results as part of the COFR. Cranes shall be equipped with drip protection.

The Contractor shall provide a HVAC System(s) to supply the following areas: airlock, cleanroom, control room, GSE storage room, break room, restrooms, conference room, office rooms, garment change room, and any other areas where flight hardware is processed. The HVAC system(s) shall comply with the American Society of Heating, Refrigerating and Air-Conditioning Engineers (ASHRAE) guidelines for design, operation, and maintenance practices. In addition, the Contractor shall provide backup HVAC contingency capability.

2.2.2 Electrical Systems

The Contractor shall provide per National Electrical Code (NEC) Class I, Division 2, Group C and D hazard proofing for both the cleanroom and airlock electrical power receptacles. The Contractor shall provide a low-noise instrumentation ground. As a minimum, the Contractor’s facility and instrumentation grounds shall be equipped with grounding plates available for Customer use in the cleanroom, airlock, and control room. In addition, the Contractor shall be responsible for switching to facility back-up power for the clean room and Spacecraft Customer’s GSE, HVAC, Environmental Monitoring system, and emergency lighting loads during a facility power outage and maintaining until facility power restoration.

The Contractor shall ensure that the electrical systems are designed, operated, and maintained in accordance with the NEC and the National Fire Protection Association (NFPA).

The Contractor shall provide a lightning protection and grounding system for the hardware and GSE processing areas.

2.2.3 Monitoring & Safety Systems

All monitoring systems shall have an alarm capability to provide notification to the Spacecraft Customers before an out of specification condition has been reached.

The Contractor shall provide an environmental monitoring system that has the capability to monitor a clean work area and provide continuous monitoring of the temperature, humidity, and cleanliness levels in the airlock and cleanroom. Cleanliness levels, temperature, and humidity requirements are specified in the LSSP for the contracted work areas.

The Contractor shall provide verification of oxygen levels prior to the beginning of each scheduled work shift.

In accordance with AFSPCMAN 91-710, once fuels are in the facility, the Contractor shall continuously monitor toxic vapor levels and provide toxic vapor checks every eight hours and prior to entry if the facility has been left unattended for eight hours. Monitoring shall be performed at American Conference of Governmental Industrial Hygienists (ACGIH) levels of 0.01 ppm for hydrazine.

The Contractor shall provide fire protection systems to include fire extinguishers located throughout the provided facilities, fire detectors, and a fire suppression system.

2.2.4 Communications

The Contractor shall be responsible for providing, operating, and maintaining the necessary equipment to handle the flow of network, voice, video, timing, and telemetry, both internal and external to the processing facility, during spacecraft processing and launch. The Contractor shall make all necessary arrangements with the appropriate Government agencies for interfacing signals that need to be transported to other Government facilities at VSFB. The Contractor shall establish a single Contractor/Government Communications demarcation point. The Contractor shall be responsible for all equipment up to the Contractor/Government interface demarcation point. The Government will make arrangements for the NASA Integrated Science Network (NISN) circuit assignments as needed, but the Contractor shall deliver the specified signals to the Contractor/Government interface demarcation point. Certain operations will require redundancy in the voice and data systems to prevent single point failures from halting operations.

The Contractor shall ensure its systems provide the necessary level of redundancy at all times during facility occupancy and launch operations as specified in the LSSP. The Contractor shall make personnel available for troubleshooting during critical spacecraft testing and operations, including the Mission Dress Rehearsal (MDR) and Launch Operations. Communications equipment placed in areas where hazardous materials may be present shall meet the requirements defined in AFSPCMAN 91-710.

2.2.4.1 Voice Systems

The voice system shall be capable of concurrent operation of all stations, and each station shall be able to access multiple channels simultaneously. The Contractor shall provide the end instruments and headsets at Customer locations within the processing facilities as specified in the LSSP. The Contractor shall support voice communications verification checks prior to spacecraft arrival, the MDR, and Launch Operations (L- 1 checks), as specified by the LSSP.

2.2.4.2 Television System

The Contractor shall provide a television system consisting of closed-circuit television cameras located in the clean rooms and airlock areas. These cameras should be fitted with remote control pan, tilt, zoom, and focus to be controlled by the Spacecraft Customers in the control rooms. The system shall be capable of recording operations performed in the airlock and clean rooms. All video recordings must be retained for 30 days after contract expiration. The system shall be capable of extending internally generated video to external locations such as Building 836, as well as distributing internally various signals generated at external locations such as the space launch complex.

2.2.4.3 Timing System

The Contractor shall provide a timing system capable of accepting, distributing, and displaying Range generated timing signals. Timing signals include time of day (TOD), Greenwich Mean Time (GMT), Countdown displays, Global Positioning System (GPS) and Inter-Range Instrumentation Group (IRIG)-B.

2.2.4.4 Paging and Warning System

The Contractor shall provide a paging and warning system capable of paging personnel in all occupied areas of the facility. Paging microphones shall be located in the control rooms and in the Customer Office Areas. The paging and warning system shall be capable of alerting personnel inside and outside the facility in the event of a hazardous situation, as specified by AFSPCMAN 91-710. Control of the warning system shall be located in the control rooms.

2.2.4.5 Data System

The Contractor shall be responsible for providing, operating, and maintaining the necessary equipment to distribute Wide Area Networks, spacecraft command, and telemetry data within the facility during spacecraft processing and launch. The Contractor shall provide a data system capable of routing Spacecraft Customer data from the clean rooms to external locations such as Bldg. 836.

2.2.4.6 Cellular Repeater System

The Contractor shall provide cellular voice and Long Term Evolution (LTE) data coverage inside Spacecraft Customer’s office areas and control rooms. The system should include latest generation voice and data (LTE) coverage for the major carriers. The Contractor will obtain all RF authorization and clearances from the appropriate Government agency before system use.

2.2.4.7 Radio Frequency System

The Contractor shall provide a RF system capable of radiating S-Band frequencies between the processing facility and various existing Government facilities on VSFB, or an acceptable alternative. The system shall be capable of supporting separate simultaneous transmit and receive signals to two locations concurrently.

The Contractor shall provide end equipment and transport media between the processing facility and Building 836, antenna alignment services, obtain RF authorization, and obtain clearance from the appropriate Government agency before system use.

2.2.4.8 Local Area Network System

The Contractor shall provide a Local Area Network (LAN) system that will be used for administrative data only. Spacecraft Customer’s LAN access will be both wired and wireless. The Spacecraft Customers will provide their own workstation security. The Contractor will not be required to provide workstations or software for workstations. The Contractor shall provide all hardware and software (e.g., network switches/routers, network cable drops) necessary to establish and maintain connectivity between the facility systems and the appropriate VSFB interface point, and serve as an interface between the Spacecraft Customers and VSFB for coordination, troubleshooting, and network management.

The Contractor shall provide a secure Wi-Fi infrastructure with wireless access in High Bays, Control rooms, office areas, and conference rooms. The Contractor shall provide a wireless density that supports two times the maximum occupancy of control rooms, office areas, and conference rooms. The system shall have a Wi-Fi security that has Wireless Protected Access (WPA/2) authentication and Wired Equivalent Privacy (WEP) key encryption. The Contractor shall conduct a site survey with the NASA LSP Mission Communications Engineer prior to Spacecraft Customer arrival, demonstrating coverage in all appropriate areas. The Contractor shall provide weekly status reports of Wi-Fi network performance during spacecraft processing. These reports shall include at a minimum, component outages and availability, and bandwidth utilization. The Contractor shall provide Wi-Fi support during all scheduled operations and provide real-time support response to NASA LSP and Spacecraft Customers. The Contractor shall ensure that the Wi-Fi system is not accessible from locations outside the facility campus.

2.2.4.9 Telephone System

The Contractor shall provide a standard multi-line commercial telephone system, with station-to-station intercom and local area and VSFB dialing capability. The Contractor shall provide commercial telephone lines to support fax (facsimile) machines and analog modems. The Contractor will not be responsible for the payment of charges associated with the commercial services. The Contractor shall make arrangements with the commercial carrier and appropriate VSFB agency for service and installation as well as provide assigned long distance access codes to track applicable charges. The Contractor shall submit an invoice for the mission’s long distance telephone charges once they have been calculated upon mission facility departure.

2.3 Support Services

The Contractor shall provide services in support of mission processing at the processing facility as specified here and in the LSSP. To the extent that the services identified and requested within this section are unavailable at the Contractor facility, the Contractor will arrange for support from other sources.

The Contractor shall provide an implementation schedule for all requested services, which incorporates required purchase dates for any long lead items.

2.3.1 Janitorial Support

The Contractor shall provide janitorial support in all facility spaces provided for the Spacecraft Customer including office areas, control rooms, and cleanrooms.

2.3.2 Transportation Support

The Contractor shall be responsible for coordinating the arrival of the flight hardware and GSE and providing all handling equipment necessary to off-load and transport it into the processing facility (see DRL 6). The Contractor shall provide trucks and GSE necessary to transport the spacecraft GSE between the Contractor’s facility and the launch facility or other NASA LSP facilities to be used by the spacecraft.

This includes arranging for security escort support.

2.3.3 Cleanroom Garments and Supplies

The Contractor shall provide non-static generating, cleanroom garments as specified in the LSSP and compatible with the requested facility cleanlines for use during processing both prior to and after the arrival of propellants. The Contractor shall provide laundering, once a week minimum, for all garments provided by the Contractor. The laundering of all provided garments shall meet the Particulate Certification Method of ASTM F51-00, and Processing Environment of ISO 14644-1 Class 5 Clean room Facility. A certification shall be provided with each batch load to ensure cleanliness of the garments. Each garment shall be tracked to ensure quality control and accountability to include: laundering amount per garment, repairs performed and conductivity tests performed. A random conductivity test is required to ensure the garments have not lost their conductive properties through the laundering process.

In the garment change room the Contractor shall provide lockers, clean polyethylene zip lock bags for storing garments, a garment hanging rack, shoe cleaners, tacky mats, and cleanroom wipes.

2.3.4 Propellant Loading Support Equipment and Services

The Contractor facility shall accommodate fueling operations and associated servicing equipment by the spacecraft. The Contractor shall coordinate their support for the spacecraft fueling activities and provide accommodations for all the propellant equipment to be used. The Contractor shall provide breathing air connection panels, SCAPE (Self Contained Atmospheric Protective Ensemble) suit-up areas, fuel vent line feed-throughs, areas to stage tube banks, areas to stage breathing air trailers, and connections for tube banks. The Government will purchase the propellants and provide for the storage and transportation on VSFB. The Contractor shall provide for the storage and handling of propellants at the processing facility.

The Contractor shall be responsible for the integrity of the propellants from the time of receipt at their facility to the time of loading into the Spacecraft Customer’s provided propellant cart. The Contractor shall provide spill containment, a drip pan, and mop and sop kit for fueling operations.

2.3.5 Handling and Access Equipment

The Contractor shall provide equipment for personnel to reach their spacecraft (e.g. personnel lifts), and for hardware handling as specified in the LSSP. All handling and access equipment provided by the Contractor shall comply with AFSPCMAN 91-710 requirements.

2.3.6 Safety Equipment

The Contractor shall provide safety equipment and support to comply with AFSPCMAN 91-710 and other safety requirements. This support is to include, as a minimum, emergency life support apparatus (ELSA), showers, eyewash stations, and a blast shield. The Contractor shall provide ESD protection to include grounding straps and a grounding strap tester.

2.3.7 Hazardous Waste

The Contractor shall dispose of all domestic, industrial, and hazardous waste generated at the processing facility, and is responsible for minor spill containment and facility decontamination in the event of a hazardous mishap.

2.3.8 Security

The Contractor shall ensure the security of the spacecraft flight hardware and information. The Contractor shall control access to each of the assigned areas governed in the LSSP, including controlling the access from other tenants. The Contractor shall ensure full and free access by the Spacecraft Customers to their assigned areas.

The Contractor will maintain daily access logs to the controlled areas and provide the access logs to NASA LSP upon request.

2.3.9 Miscellaneous Equipment and Services

The Contractor shall provide minor technical shop support. Examples of this support include sling proof load, electrical test equipment maintenance and repair, test equipment calibration, manufacturing of small mechanical parts, welding, pressure system component maintenance, precision cleaning, and non-destructive evaluation (NDE). To the extent that this support is not available at the Contractor facility, the Contractor shall arrange for Spacecraft Customer support from other local capability.

The Contractor shall coordinate and schedule with outside sources for requirements specified in the LSSP.

The Contractor shall provide troubleshooting services to include coordinating with outside sources, VSFB Contractors, and NASA LSP until resolution of the problem, as necessary.

2.3.10 Support to Spacecraft Provided by the Government

The Government shall provide interface to the Western Range for the Spacecraft Customer and will provide the Range required Universal Documentation System (UDS) documents for the Spacecraft Customer requirements.

The Government shall provide the following range support for the spacecraft:

• Photographic support from VSFB

• RF Protection and Sector Blanking from VSFB

• RF Clearance from the base

• Base fire and medical support

• Base operations support

• All fueling and fluid support provided through the UDS documentation to include o Gaseous Nitrogen o Gaseous Helium o Liquid Nitrogen o Propellants o Breathing Air o SCAPE suits o SCAPE training o Propellant vent trailers o Empty 4BW drums o Splash Suits

2.4 Requirements Development and Implementation

2.4.1 Requirements Planning Approach

The Preliminary LSSP contains the spacecraft processing requirements and flight hardware flow. Upon contract award, the Contractor shall assist the Spacecraft Customer in the development and tailoring of the flight hardware flow to the processing facility selected. This shall include, but is not limited to, optimizing the use of floor space and facility systems (e.g., cranes, high pressure gas) for operations such as fueling, lifting a fueled spacecraft or encapsulation.

The Baseline LSSP adds the commitments received from the selected facility and other suppliers to the Preliminary LSSP requirements. Changes resulting from efforts to adapt the requirements to the selected facility and/or maturing spacecraft design and operational considerations are also incorporated. The Baseline LSSP will contain all final launch site support requirements known at the time of publication.

NASA LSP will provide these final requirements and hardware flow to the Contractor.

The Contractor shall provide a response on the final processing requirements and flight hardware flow that indicates understanding of the requirements and certifies that it will meet the specified requirements.

Exceptions to meeting the requirements must be documented and provided to NASA LSP.

If there are any requirement changes following the publication of the Baseline LSSP, they will be incorporated via an amendment to the LSSP and provided to the Contractor for a response commensurate with the paragraph above.

NASA LSP will submit safety documents to the Contractor including, but not limited to the following:

Spacecraft Customer and LSC released spacecraft processing procedures, spacecraft and launch vehicle safety documentation for hardware and operations being brought into the Contractors facility, and Spacecraft Customer certifications required to operate facility equipment. The Contractor shall review and provide a written response to these procedures and safety documentation per the timelines specified by NASA LSP and Range Safety. The Contractor shall inform the NASA LSP and the Spacecraft Customer of any processes that do not meet Contractor facility, safety, or environmental guidelines, or violate any facility operational permits or licenses. The Contractor shall review and provide input to Spacecraft and Launch Vehicle procedures regarding facility capability, safety, and hazard mitigation.

The Contractor may be required to provide signature concurrence to comply with Spacecraft Customer operations plans and contingency procedures (e.g., Contamination Control Implementation Plan, Fuel Offload Plan).

2.4.2 Processing Methodology

The Spacecraft Customer/LSC have prime responsibility for assembly, test, and servicing during the build-up and checkout of their respective hardware in the facility.

As part of spacecraft processing, the Spacecraft Customers will perform hazardous operations. Hazardous operations such as spacecraft propellant loading, lifting a fueled spacecraft, or ordnance installation and checkout, non-ionizing radiation sources (e.g. RF, laser, bright light), are specified in the LSSP. The Contractor’s facility should be sited and otherwise approved for these operations in accordance with Section 2.16, Licenses and Permits for a Payload Processing Facility/Operator of the contract. The Contractor shall work with and provide support to the Spacecraft Customers to help mitigate hazards associated with processing operations.

During normal processing operations, Contractor-trained Spacecraft Customers will have coordinated access to operate the following facility systems including, but not limited to, cranes, forklifts, fire protection system, and doors. The Contractor shall be responsible for ensuring that all facility, facility systems, and facility support services are available when required per the processing flows and any subsequent planning and scheduling meetings. The Contractor shall monitor mission operations at the PPF to ensure compliance with PPF rules, guidelines, and environmental management practices.

3.0 MANAGEMENT

The Contractor shall provide a team of personnel necessary to manage the requirements in this SOW, the appendices, and the LSSP.

3.1 Management Approach and Processes

For Management Approach and Processes, the Contractor shall meet the requirements stated in the following paragraphs.

3.1.1 Facility Manifest

The Contractor shall disclose all constraints in terms of occupancy period/duration and provide the latest PPF manifest associated with the spacecraft occupancy period. An updated manifest will be provided anytime changes occur that could affect the spacecraft.

3.1.2 Customer Communications and Support

The Contractor shall establish lines of communication with the Government during both the planning and processing phases, which include teleconferences; discussions; and formal and informal requests for technical, status, and progress information on the processing facility. The Contractor shall ensure that the Spacecraft Customer’s requirements are met in a timely manner such that on-going operations within the Contractor’s facility are not impacted.

3.1.2.1 Spacecraft Planning Support

At the COR’s request, the Contractor shall support advanced planning working sessions such as Ground Operations Working Group and Payload Safety Working Group meetings. The Contractor shall provide a Facility Handbook. This handbook shall have a complete description of the facility and facility systems capabilities (see DRL 2). The Contractor shall attend and present the status of its facilities and preparation for facility spacecraft processing support at all Ground Operation Working Group meetings, the Ground Operations Review, and the Spacecraft Pre-Ship Reviews as requested by the COR. The Spacecraft Pre-Ship Review is customarily held at the spacecraft manufacturer's facility. Travel may be required for the other meetings as well.

Upon award and prior to Spacecraft arrival, the Contractor shall provide the NASA LSP, the Spacecraft Customer, and the LSC access to the facility for walkdowns, familiarization, measurements, and planning activities.

3.1.2.2 Spacecraft Processing Support

The Contractor shall support daily coordination meetings with NASA LSP, the Spacecraft Customer, and the LSC during the facility occupancy period. The coordination meetings will status work-in-progress and services required for the current and following day’s activities. NASA LSP will provide a detailed schedule and service requirements to the Contractor.

The Contractor shall provide insight to activities and situations with the potential to adversely affect spacecraft operations, safety, or schedules. Examples of potential sources of issues could be utility outages, facility maintenance activities, concurrent customer operations, and personnel availability.

Spacecraft Customer’s operations shall have priority over routine facility maintenance except in those cases where the safety of personnel or hardware would be compromised. Routine maintenance shall be scheduled to maximize the availability of facilities consistent with safety of operation, which shall be prioritized. Routine maintenance activities shall be included where appropriate in manifest and scheduling products prepared in accordance with SOW paragraph 3.1.1. NASA and the Contractor will work together to resolve occupancy conflicts between tenants, commensurate with respective launch dates.

3.1.2.3 Training

The Contractor shall provide facility orientation presentations as requested by the COR. The orientation briefing and hand-outs shall include, but not be limited to, information summarizing the Contractor’s key personnel contacts, facility layout, operation methodology, status of the processing facility and its associated systems, open deviation/waivers, anomalies currently open or under investigation, safety training information, delivery dates of commodities, and agreements for services (see DRL 7). Spacecraft Customers will be trained by the Contractor to operate those facility systems and equipment needed to perform various processing tasks using contractor-provided equipment, including crane and forklift operations. The Contractor shall provide the safety training required to assure that Spacecraft Customer, LSC, and NASA LSP personnel are fully informed relative to facility hazards, alarm system operation, escape routes, fire suppression systems, etc. The Contractor is also responsible for providing/coordinating training for ELSA equipment (if required). The Contractor shall maintain facility access control to assure personnel have received the necessary training before they are permitted unescorted access to the facility.

The Contractor shall notify and provide specific requirements to the Spacecraft Customer of all certifications (e.g., medical, safety) required to perform operations (e.g., fueling, crane) in the Contractor’s facility. The Contractor shall be responsible for obtaining all required VSFB crew certifications on behalf of the Spacecraft Customers.

The Contractor shall ensure that their team of personnel receives Spacecraft Customer dictated training as required in the LSSP. This training may include familiarization of the spacecraft or safety/sensitivity training on the spacecraft unique systems (e.g. Cleanliness, Laser).

3.2 NASA Insight and Approval

Specific areas in which NASA LSP requires insight and/or approval are defined in the in Section 2.11, Government Insight and Approval,of the contract. In addition, the Contractor shall acknowledge and be responsive to the inquiries, requests, technical coordination, and recommendations of NASA LSP independent assessment teams, panels, or commissions within the scope of contract requirements.

The Contractor shall support technical coordination and interaction including, but not limited to: telephone discussions, formal and informal written correspondence, video conferences, meetings, and any other form of communication or sharing of information necessary to accomplish the cooperation required to provide NASA LSP insight of the PPF. Working level relationships shall be encouraged between NASA LSP and

Contractor personnel to expedite insight and approval activities. The COR will be the Primary point of contact for technical guidance.

3.2.1 Anomaly Investigations

The Contractor shall conduct an investigation, with insight by NASA LSP, in the event of any facility component or equipment failure or anomaly. In addition, the Contractor shall conduct an investigation, with participation by NASA LSP, in the event of any mishap as defined by NPR 8621.1 (NASA Procedural Requirements for Mishaps and Close Call Reporting, Investigating, and Recordkeeping) and as required by Section 2.9, Safety and Health of the contract. The Contractor shall implement an Impound Plan (see DRL

8) to ensure facility data is available to support a mishap investigation. The Contractor shall verbally and immediately notify the Contracting Officer or COR of a Type A, B, or C mishap. The Contractor shall notify the LSP Safety Representative, Spacecraft Customer(s) Safety Representative, and the designated Air Force Safety Representative of any accidents, mishaps, close calls, or other incidents. Upon completion of the investigation, the Contractor shall submit a written report (see DRL 10). Certain requirements of the “Safety and Health” also apply to non-NASA LSP mission failures and anomalies.

3.2.2 Documentation

The Contractor shall produce and make the appropriate distribution of all items on the DRL in Attachment

3. As a contractual deliverable, changes to the DRL submissions shall be submitted for NASA LSP approval. The Contractor shall develop and maintain a schedule for providing the deliverables specified in the DRL. The DRL defines the scope of documentation required; however, NASA LSP will utilize the Contractor’s existing documentation to the maximum extent possible.

3.3 Environmental Assessments

The Contractor shall be responsible for ensuring that its facilities have been evaluated as required under applicable federal, state, and local statutes and regulations.

3.4 Key Personnel and Staffing

The Contractor shall provide a readily available, single point of contact to serve as the liaison with the Customer. This single point of contact shall have the authority to commit, obligate, sign, authorize, and schedule activities at the processing facility. All staffing of personnel necessary to operate and maintain the facility as necessary to support spacecraft processing during the occupancy period shall be the responsibility of the Contractor.