009-23a.xlsx
XLSX spreadsheet 173 KB Posted
- Attached to
- Competitive Selection OH|DOT00925-6
- Contract number
- DOT00925-6
- Issued by
- Ohio
About this file
This document is a state and local contract indefinite delivery vehicle for training and development services, primarily involving ClearView Management Resources and David Helton as vendors, with the Ohio Department of Transportation (ODOT) as the primary contracting agency. The contract encompasses multiple training programs and individual courses focused on leadership, management, emotional intelligence, diversity, equity, and inclusion (DEI), and professional development.
The contract offers a variety of fixed-price training programs with flexible delivery options (in-person and virtual), ranging from one to five-day courses. Pricing is structured with flat rates for up to 30 attendees, with course costs varying from $9,850 to $49,250 depending on program complexity and duration. The Management & Leadership Development Series, a comprehensive seven-course package by ClearView Management Resources, is priced at $118,200, while David Helton's offerings include multiple emotional intelligence and DEI-focused programs. Minimum attendee requirements are typically 5-6 participants, with maximum class sizes of 25-30, ensuring cost-effectiveness and scalable training solutions for the state agency.
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Other files
| File | Type | Posted |
|---|---|---|
| 0009-25_Bid_Document.pdf | ||
| Completed_ODOT_A_D_form.pdf | ||
| CVMR_ODOT_Bid_Proposal.pdf | ||
| Signature.pdf |
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Text version
People Leadership
| 009 PRICING | |||
| VENDOR NAME: | ClearView Management Resources | ||
| PRICING STRUCTURE | |||
| Bidder must submit a fixed, per course cost proposal for EACH training course bid in which the training facilities are being provided by the Department. Bidders must include all other costs and related expenses with conducting the training course (e.g., travel and lodging, materials, manuals etc.). | |||
| ITEM | |||
| Course Title: | Understanding the “People” in People Leadership | ||
| Min/Max Attendees: | 6 minimum to 30 maximum | ||
| Short Description of Course (including length): | In this three (3) day workshop, we will teach the Fundamentals: Proven Concepts, Human Nature Facts, the Behavioral Science Behind Management & Leadership Best Practices...the Many Factors | ||
| Additional Notes: | A. | Models, Figures, Charts, Graphs, Matrices, Studies... | |
| 1. | Performance Equation | ||
| 2. | Talent Management & Leadership (TM&L) and Succession Management | ||
| • | What is “Talent"? | ||
| • | What is “HR-TM”? | ||
| 3. | Talent Development Methodology Matrix | ||
| • | Formal vs Informal Talent Development...applies to you, too | ||
| 4. | Nature of the “Beast” (including you); What influences Human Nature | ||
| 5. | Employee Engagement vs Align & Engage | ||
| 6. | Good Better Best Jobs Matrix: Competition for Talent | ||
| 7. | The Triumvirate of Leadership; Who Plays a Role | ||
| B. | Categories (aka Real World definitions) of “You are a Leader” | ||
| 1. | How many different ways is the Term Used and What does it “really” mean? | ||
| 2. | Subject Matter Leader, Performance Leader, Visionary/Strategy Leader, People Leader... | ||
| C. | What Makes Up a Job: Elements of a Job, Factors Which Play a Role in “Successful” Performance of a Job | ||
| 1. | Leadership & Management JD360O | ||
| 2. | The Rest of the Story; What’s Not in the Document or Isn’t Obvious in the Document | ||
| D. | People/Talent Data | ||
| 1. | What is it; what can it tell you; where do you get it? | ||
| E. | Documentation You Keep/Don’t Keep | ||
| F. | Work Ethics, Yours vs Theirs; How are they Developed and what do they mean to a Manager/ Leader | ||
| Range of Attendees: | Fixed Rate for Course | ||
| Flat Course Cost up to 30 attendees - In Person | $29,550 | ||
| Flat Course Cost up to 30 attendees - Virtual Training | $25,117.50 |
Coaching and Mentoring
| 009 PRICING | |
| VENDOR NAME: | ClearView Management Resources |
| PRICING STRUCTURE | |
| Bidder must submit a fixed, per course cost proposal for EACH training course bid in which the training facilities are being provided by the Department. Bidders must include all other costs and related expenses with conducting the training course (e.g., travel and lodging, materials, manuals etc.). | |
| ITEM | |
| Course Title: | Coaching & Mentoring |
| Min/Max Attendees: | 6 minimum to 30 maximum |
| Short Description of Course (including length): | In this 2 day course: Coaching is a set of talents applied by individuals (often SME's (Subject Matter Experts) in multiple competency arenas) with other individuals who have the skills, competencies, education, experience, and work styles/traits to successfully achieve an objective or set of objectives but are having difficulty. |
Basically, with a multitude of strategic questions coaches help others walk through process that help others to evaluate their situation and determine a plan to apply their talents to successfully accomplish their objective or set of objectives.
Often coaches assist individuals who are dealing with situations that vary from simple performance issues such job responsibilities they do not like to complex, controversial and/or highly sensitive work issues involving numerous people.
Mentoring is often about a system, process or competency SME (Subject Matter Expert) utilizing instructional talents with one to eight individuals in a non-classroom environment to help them learn one or more talents (competencies, skills...) to perform work activities. It is usually conducted to first learn talents or to increase the proficiency level of talents. Also, it is most effective when it is a structured (designed or planned in writing) learning activity which often offers unstructured learning opportunities as well.
The mentoring process is not only beneficial to the individuals learning or enhancing talents, but to the mentor also. In every mentoring situation, mentors reconfirm and enhance their talents and learn new ones.
Finally, it is beneficial to the organization in a multitude of ways. People learn from those that know best; learning is enhanced. Because mentors are engaged and valued, they increase their motivations and their commitment to the organization; performance and retention is enhanced.
| Additional Notes: | Coaching curriculum includes subject matter such as: | |
| A. | Active Listening | |
| B. | Powerful Questioning | |
| C. | Engaging Others | |
| D. | Analyzing Words, Emotions, Mixed Messages… | |
| E. | Communication Planning | |
| F. | Problem Resolution Processes | |
| G. | Resolution Brainstorming | |
| H. | Effective Change Planning | |
| I. | Follow Up and Follow Through | |
| J. | Accountability through Consequences |
This course is designed to develop the following skills:
| A. | Setting Learning Goals & Objectives | |
| B. | Designing Structured OJT for Meeting Learning Goals & Objectives | |
| C. | Designing a Blended Learning Plan consisting of Multiple Plans of Structured OJT | |
| D. | Measuring the Achievement of Learning Goals & Objectives | |
| Range of Attendees: | Fixed Rate for Course | |
| Flat Course Cost up to 30 attendees - In Person | $19,700 | |
| Flat Course Cost up to 30 attendees - Virtual Training | $16,745.00 |
Commuincation Process and Tools
| 009 PRICING | ||
| VENDOR NAME: | ClearView Management Resources | |
| PRICING STRUCTURE | ||
| Bidder must submit a fixed, per course cost proposal for EACH training course bid in which the training facilities are being provided by the Department. Bidders must include all other costs and related expenses with conducting the training course (e.g., travel and lodging, materials, manuals etc.). | ||
| ITEM | ||
| Course Title: | Communication Processes & Tools for Results | |
| Min/Max Attendees: | 6 minimum to 30 maximum | |
| Short Description of Course (including length): | 2 Day Course: Communications is a process, everyone knows that; sender to receiver…And it’s frequently thought of as a basic, almost elementary, process. However, is your process efficient, achieving desired results in as little time as conceivable? Do your communications have the impact you desire, or do you sometimes feel that you have been communicating over and over with little results? Would you like to enhance the interactions you have with your employees, peers, and management? | |
| Additional Notes: | In this course participants will be able to: | |
| 1. | List and explain the six steps of the Communication Road Map and how the use of this will improve the efficiency of communications and enhance employee relations; | |
| 2. | List and explain the Communication Values for positive employee interactions; | |
| 3. | Explain and demonstrate use of the Feedback Made EASY process and tools; | |
| 4. | Demonstrate use of the Discussion Planner in conjunction with the Communication Values to prepare for communications with employees, peers, and management; | |
| 5. | Explain and/or demonstrate how these communication tools may be used for the following | |
| a. | Coaching Employees | |
| b. | Making & Explaining Decisions | |
| c. | Introducing Change | |
| d. | Problem Solving | |
| e. | Corrective Action | |
| f. | Meeting Management | |
| g. | Performance Feedback | |
| h. | Other Situations | |
| Range of Attendees: | Fixed Rate for Course | |
| Flat Course Cost up to 30 attendees - In Person | $19,700 | |
| Flat Course Cost up to 30 attendees - Virtual Training | $16,745.00 |
Business Writing
| 009 PRICING | |||
| VENDOR NAME: | ClearView Management Resources | ||
| PRICING STRUCTURE | |||
| Bidder must submit a fixed, per course cost proposal for EACH training course bid in which the training facilities are being provided by the Department. Bidders must include all other costs and related expenses with conducting the training course (e.g., travel and lodging, materials, manuals etc.). | |||
| ITEM | |||
| Course Title: | Communications – Business Writing | ||
| Min/Max Attendees: | 6 minimum to 30 maximum | ||
| Short Description of Course (including length): | 3 Day Course: General Business Writing | ||
| Additional Notes: | A. | Grammar, Structure, Spelling, Common Misused Words, Vocabulary Levels, and Other Typical Writing Errors – The Basic Foundation of Credible Writing | |
| B. | Illustrating Data & Concepts: Flow Charts, Graphs, Matrices, Models, Pictures, PowerPoint Presentations, and other Visualizations – Illustrating for Impact: Understanding & Retention | ||
| 1. | Benefits of Visuals – Painting the Picture | ||
| 2. | Continuums – When Information Isn’t Black or White | ||
| 3. | Flow Charts & Timelines – Illustrating Processes and Chronological Order | ||
| 4. | Graphic Representations of Data - Putting Data Information In Perspective and Misrepresenting Information | ||
| 5. | Matrices – Organizing Categories of Information | ||
| 6. | Models & Photographs – A Picture Paints a Thousand Words | ||
| 7. | Similes & Metaphors – Only Words, But Graphic Nonetheless | ||
| 8. | Selecting Words with Impact | ||
| 9. | PowerPoint Presentations – Words & Graphics in Motion | ||
| 10. | Spread sheets – It’s not just words, numbers also tell a story | ||
| C. | Standard Communications: Letters, Memorandums, Faxes, and Emails – Internal and External | ||
| 1. | The Roles of the Different Categories of Written Communications: When to Write v. When to Speak; When to Hardcopy v. When to Email; When a Letter v. When a Memo; and On and On. | ||
| 2. | Quick Tips for Organizing Your Message | ||
| 3. | Basic Formats of Each Category | ||
| 4. | Communicating Tone | ||
| 5. | Overcoming Resistance to Your Message - Write as if you know the response of the reader | ||
| 6. | Pros & Cons of Emails (e.g., brevity v. professionalism) | ||
| 7. | Proof Reading for Understanding of Your Message: I Know What I Wanted to Say; Is That What They Read? | ||
| 8. | Minimizing Communication Inundation – Avoiding Overwhelming the Reader |
| D. | Proposal Writing: Influencing Change | |
| 1. | Basic Format for Writing Proposals – Models of Proposals | |
| 2. | Characteristics of Effective Proposals | |
| 3. | Evaluating & Understanding the Current Situation: Strengths & Weaknesses, Quantitative & Qualitative Analysis, and Supporters & Resisters to Change | |
| 4. | Identifying Objectives - Measurable Outcomes | |
| 5. | Pros & Cons of Change | |
| 6. | Researching Alternatives | |
| 7. | Alert: Best Practices & Other Bandwagons | |
| 8. | Costing Alternatives | |
| 9. | Presenting Alternatives | |
| 10. | Supporters & Resisters to Change; Finding & Using Allies | |
| 11. | Delivery: Who, When, and How | |
| 12. | Proposals In Response to RFP’s: Reviewing RFP’s to Identify the Characteristics of an Effective Response | |
| Range of Attendees: | Fixed Rate for Course | |
| Flat Course Cost up to 30 attendees - In Person | $29,550 | |
| Flat Course Cost up to 30 attendees - Virtual Training | $25,117.50 |
Customer Service
| 009 PRICING | |
| VENDOR NAME: | ClearView Management Resources |
| PRICING STRUCTURE | |
| Bidder must submit a fixed, per course cost proposal for EACH training course bid in which the training facilities are being provided by the Department. Bidders must include all other costs and related expenses with conducting the training course (e.g., travel and lodging, materials, manuals etc.). | |
| ITEM | |
| Course Title: | Customer Service |
| Min/Max Attendees: | 6 minimum to 30 maximum |
| Short Description of Course (including length): | 2 Day Course: This course will explore Who are the customers for ODOT (Internal and External...Job Specific); What is ‘good’ customer service and what is ‘bad’ customer service, when does it show up and how do we measure it; what is good; Why provide good customer service, ramifications and benefits; What are the obstacles to good customer service; How to provide good customer service, goods and services and service delivery; and When to give good customer service. |
It will examine the most common and most difficult customer service scenarios and how to best deal with them. In addition, it will explore tracking and forecasting customer service situations to better prepare staff and to minimize occurrences and reoccurrences. Finally, participants will learn about customers’ needs, practices that help meet those needs, and categories of customers and ‘best’ ways of interacting with each.
| Additional Notes: | Customer Service Course Outline | |
| A. | Who are the Customers...External and Internal? | |
| B. | What do the Customers mean to ODOT; to Me? | |
| C. | What’s the difference in internal Customer Services and Team Building/Teamwork? | |
| D. | Good v. Bad Customer Service; Job Description standards and governance; ODOT Policies; past precedence. | |
| E. | How does Emotional Intelligence play a role in Customer Service (e.g., impact of visible and verbal “attitude”)? | |
| F. | Understanding Customers and Building Positive Customer Relations; Factors Customers Use to Evaluate Customer Service | |
| G. | Statistics About Customers | |
| H. | Feelings & Perceptions versus Reality; | |
| I. | Customer Interactions | |
| J. | Your Roles and Responsibilities Regarding Good Customer Service | |
| K. | Listening toward Understanding | |
| L. | Dealing with Confrontation; Problem Resolution | |
| M. | The Language We Use; Do’s & Don’t of Word Selection | |
| N. | Service Habits to Meet the Needs | |
| O. | Documentation and Witnesses | |
| Range of Attendees: | Fixed Rate for Course | |
| Flat Course Cost up to 30 attendees - In Person | $19,700 | |
| Flat Course Cost up to 30 attendees - Virtual Training | $16,745.00 |
Dealing with Difficult Employee
| 009 PRICING | |
| VENDOR NAME: | ClearView Management Resources |
| PRICING STRUCTURE | |
| Bidder must submit a fixed, per course cost proposal for EACH training course bid in which the training facilities are being provided by the Department. Bidders must include all other costs and related expenses with conducting the training course (e.g., travel and lodging, materials, manuals etc.). | |
| ITEM | |
| Course Title: | Dealing with Difficult Employees & Unacceptable Behaviors |
| Min/Max Attendees: | 6 minimum to 30 maximum |
| Short Description of Course (including length): | 2 Day Course: It’s no secret that productivity, staff morale, and service to clients is at its highest when everyone is working effectively as a team and practicing basic tenets of appropriate behavior and interaction. Unfortunately, this is not always the case due to the disruptive behaviors of difficult co-workers – behaviors which contaminate attitudes and negatively impact interpersonal relationships. |
This workshop will provide an in-depth examination of the types of ‘difficult’ employees; present a framework for understanding the disruptive and unacceptable behaviors; identify some of the factors that contribute to or enable their difficult behavior; and present specific strategies for responding appropriately whether you are the difficult person, a co-worker, or the supervisor.
| Additional Notes: | 1. | Understand the various types of tough, difficult employees and their impact on the workplace | |
| 2. | Understand the different types of negative attitudes, be sensitive to underlying causes leading to negative attitudes, and know ways of preventing an Attitude Virus or Epidemic from permeating an entire group or the entire workplace | ||
| 3. | Identify specific strategies for dealing with the Sherman Tank, the Drama King/Queen, the Know-it-all, the Bully, the Perfectionist, and the Chronic Complainer | ||
| 4. | One time event vs ongoing, periodic and with only one person vs with multiple | ||
| 5. | History: their refusals, your ignoring... | ||
| 6. | Know common characteristics shared by all difficult employees and look through a ‘lens of understanding’ to be able to identify typical reasons WHY the behavior exists and persists | ||
| 7. | Examine their own behavior to determine if they are one of the ‘difficult employees’...Self Emotional Intelligence examination | ||
| 8. | Referrals; Up the Chain vs Integrate HR | ||
| 9. | Communications and Documentation for Changes and Accountability | ||
| 10. | Consistent Follow-Up Process, including Recognition and/or Coaching | ||
| Range of Attendees: | Fixed Rate for Course | ||
| Flat Course Cost up to 30 attendees - In Person | $19,700 | ||
| Flat Course Cost up to 30 attendees - Virtual Training | $16,745.00 |
Engaging Employees
| 009 PRICING | |
| VENDOR NAME: | ClearView Management Resources |
| PRICING STRUCTURE | |
| Bidder must submit a fixed, per course cost proposal for EACH training course bid in which the training facilities are being provided by the Department. Bidders must include all other costs and related expenses with conducting the training course (e.g., travel and lodging, materials, manuals etc.). | |
| ITEM | |
| Course Title: | Engaging Employees |
| Min/Max Attendees: | 6 minimum to 30 maximum |
| Short Description of Course (including length): | 2 Day Course: Inspiring people to follow (leadership) involves a number of philosophies, competencies, and methodologies. Engaging employees and keeping them engaged requires a combination of these beginning with a clear, concerted picture of the mission and values of the organization. In addition, efficient communication practices are at the core of inspiring, impactful leadership. |
This course is designed to develop the leadership competencies and methodologies to ensure consistent mission messages, to align personal leadership values with organization values and leadership practices, to increase awareness of employee morale and engagement, to quit “putting out the fires”, and to communicate efficiently and effectively to achieve the mission while increasing or maintaining employee morale.
| Additional Notes: | Using the Employee Engagement Model, Employee Engagement “Do’s & Don’ts” Matrix, SME’s Model & Listings...: | |
| 1. | Organization, Department, Unit…Mission Statements | |
| 2. | Creating a Leadership Culture: Organization “Core” Values...from Words to Behaviors | |
| 3. | Your Leadership & Management Values and Their Alignment with the Organization’s | |
| 4. | Leadership Integrity: Practices Reflecting Values | |
| 5. | Continuity of Leaders; Vertically and Horizontally Across the Organization...the Trust Factor | |
| 6. | Motivation v. Demotivation: Minimizing “Public Sector Turnover” (the body is here, but the soul has left) | |
| 7. | Reading, Not Labeling Employees | |
| 8. | Communication Strategies and Tactics | |
| a. | Engaging Employees | |
| b. | Communication Values | |
| c. | Situational Leadership | |
| d. | Coaching v. Directing | |
| e. | Communication Roadmap: Creating Efficiencies in Communication | |
| f. | Discussion Worksheet: Design for Results | |
| g. | Leadership “What-If Mind Drills” – Case Studies in CommunicationsUsing the Employee Engagement Model, Employee Engagement “Do’s & Don’ts” Matrix, SME’s Model & Listings...: | |
| 1. | Organization, Department, Unit…Mission Statements | |
| 2. | Creating a Leadership Culture: Organization “Core” Values...from Words to Behaviors | |
| 3. | Your Leadership & Management Values and Their Alignment with the Organization’s | |
| 4. | Leadership Integrity: Practices Reflecting Values | |
| 5. | Continuity of Leaders; Vertically and Horizontally Across the Organization...the Trust Factor | |
| 6. | Motivation v. Demotivation: Minimizing “Public Sector Turnover” (the body is here, but the soul has left) | |
| 7. | Reading, Not Labeling Employees | |
| 8. | Communication Strategies and Tactics | |
| a. | Engaging Employees | |
| b. | Communication Values | |
| c. | Situational Leadership | |
| d. | Coaching v. Directing | |
| e. | Communication Roadmap: Creating Efficiencies in Communication | |
| f. | Discussion Worksheet: Design for Results | |
| g. | Leadership “What-If Mind Drills” – Case Studies in Communications | |
| Range of Attendees: | Fixed Rate for Course | |
| Flat Course Cost up to 30 attendees - In Person | $19,700 | |
| Flat Course Cost up to 30 attendees - Virtual Training | $16,745.00 |
Interviewing Skills
| 009 PRICING | |||
| VENDOR NAME: | ClearView Management Resources | ||
| PRICING STRUCTURE | |||
| Bidder must submit a fixed, per course cost proposal for EACH training course bid in which the training facilities are being provided by the Department. Bidders must include all other costs and related expenses with conducting the training course (e.g., travel and lodging, materials, manuals etc.). | |||
| ITEM | |||
| Course Title: | Interviewing Skills for Management | ||
| Min/Max Attendees: | 6 minimum to 30 maximum | ||
| Short Description of Course (including length): | 2 Day Course: Hiring & Promotion Interviews | ||
| Additional Notes: | 1. | Candidate Assessment Process | |
| 2. | The “Do & Don’t Asks” in the Interview Process | ||
| 3. | Developing Selection Criteria: Begin with the Job Description | ||
| • | Gather info and perspectives from: HR, your Manager, other management in your position, and workforce in the job you are hiring | ||
| • | Include information regarding what parts of the jobs have the greatest challenges, include specific scenarios, and identify talents they should have (including specific experiences or achievements to ask about) | ||
| 4. | Assessment Tools & Processes; customize to the job you are hiring | ||
| • | Interviews | ||
| • | Roles Plays | ||
| • | Demonstrations | ||
| • | Sample Work | ||
| • | Testing | ||
| 5. | How to Measure Candidates’ Assessment Performance With Respect to the Criteria, and How to Rate Candidates’ Performance | ||
| Range of Attendees: | Fixed Rate for Course | ||
| Flat Course Cost up to 30 attendees - In Person | $19,700 | ||
| Flat Course Cost up to 30 attendees - Virtual Training | $16,745.00 |
New Manager Orientation
| 009 PRICING | |||
| VENDOR NAME: | ClearView Management Resources | ||
| PRICING STRUCTURE | |||
| Bidder must submit a fixed, per course cost proposal for EACH training course bid in which the training facilities are being provided by the Department. Bidders must include all other costs and related expenses with conducting the training course (e.g., travel and lodging, materials, manuals etc.). | |||
| ITEM | |||
| Course Title: | New Manager Orientation: Transitioning to Management | ||
| Min/Max Attendees: | 6 minimum to 30 maximum | ||
| Short Description of Course (including length): | 2 Day Course: This workshop is designed to help promoted peers and outside hires transition into a new and highly impactful role in management. It begins with an exploration of the impact that individuals in management roles play in business outcomes such as the achievement of the organization mission, the evolution of the workplace culture, and legal compliance and liability. This course will expand participants’ awareness of the scope of the job, the challenges of being new to the role and/or to the organization, and the process of moving into the roles and accomplishing the missions. And, it will explore the process of transitioning into management | ||
| Additional Notes: | 1. | Exploring Your Impact as a Manager & Leader | |
| 2. | Missions; The Organization and Management | ||
| 3. | The Four Functions of Management | ||
| 4. | Expectations: Your Roles and Responsibilities; An Overview | ||
| 5. | The Many Challenges of a New Manager | ||
| a. | You’re Not a “Bud” Anymore | ||
| b. | Confidentiality | ||
| c. | Personal v. Business Life | ||
| d. | Perceptions | ||
| e. | Modeling the Values | ||
| f. | Managing Your Time | ||
| g. | Maintaining the Time Resources of Your Employees | ||
| h. | others | ||
| 6. | The First 90 Days | ||
| 7. | Setting Expectations, Yours and Theirs | ||
| Range of Attendees: | Fixed Rate for Course | ||
| Flat Course Cost up to 30 attendees - In Person | $19,700 | ||
| Flat Course Cost up to 30 attendees - Virtual Training | $16,745.00 |
Time Management
| 009 PRICING | |||
| VENDOR NAME: | ClearView Management Resources | ||
| PRICING STRUCTURE | |||
| Bidder must submit a fixed, per course cost proposal for EACH training course bid in which the training facilities are being provided by the Department. Bidders must include all other costs and related expenses with conducting the training course (e.g., travel and lodging, materials, manuals etc.). | |||
| ITEM | |||
| Course Title: | Time Management - Multi-Tasking: Managing Multiple Projects, Objectives & Deadlines | ||
| Min/Max Attendees: | 6 minimum to 30 maximum | ||
| Short Description of Course (including length): | 2 Day Course: Managing time or becoming more efficient is a performance issue for all workers as well as one for managing workers. Frequently, it can become one of overcoming lifelong learned habits. This can be particularly difficult for the aging population. In this course participants will learn how to identify practices to change and how to change them. Throughout the course we will examine items indicated by a * to explore how these are different when working with the aging population (elderly and vulnerable adults). | ||
| Additional Notes: | 1. | Analyzing How You Currently Spend Your Time – Time Wasters & Under-Utilizers* | |
| 2. | Changing a Mindset | ||
| 3. | Time Blocking v. “To Do” Lists* | ||
| 4. | Highest Priorities First - Always* | ||
| 5. | Reducing Interruptions* | ||
| 6. | Setting Objectives* | ||
| 7. | Planning in Writing | ||
| 8. | Meeting & Telephone Management* | ||
| 9. | Color Coding | ||
| 10. | Notebooks | ||
| 11. | Filing for Quick and Reliable Access | ||
| 12. | Efficient Communications* | ||
| 13. | System for Flagging Deadlines | ||
| 14. | Making Efficient Use of ‘Help’ (e.g. assistants)* | ||
| 15. | Holding People Accountable* | ||
| 16. | General Time Management Practices* | ||
| 17. | Setting Project Benchmark and Deadline Dates | ||
| 18. | Controlling Work & Projects | ||
| 19. | Organizing for Project Success: People for a Successful Project – The Team | ||
| 20. | Selecting Projects - Fit the Mission and Everyone Understands the Commitment That’s Necessary |
Finally, competencies and skills achieved in all in all twenty of line items above will enhance an APS workers efficiencies and effectiveness and, thus, their ability to serve the elderly and vulnerable adults in providing all services associated with the programs targeted at the elderly and vulnerable adult population of Ohio.
| Range of Attendees: | Fixed Rate for Course |
| Flat Course Cost up to 30 attendees - In Person | $19,700 |
| Flat Course Cost up to 30 attendees - Virtual Training | $16,745.00 |
Performance Management
| 009 PRICING | |||
| VENDOR NAME: | ClearView Management Resources | ||
| PRICING STRUCTURE | |||
| Bidder must submit a fixed, per course cost proposal for EACH training course bid in which the training facilities are being provided by the Department. Bidders must include all other costs and related expenses with conducting the training course (e.g., travel and lodging, materials, manuals etc.). | |||
| ITEM | |||
| Course Title: | Performance Measurement, Documentation, Feedback and Accountability | ||
| Min/Max Attendees: | 6 minimum to 30 maximum | ||
| Short Description of Course (including length): | 2 Day Course: 1. | Performance Management | |
| a. | Philosophies/Values: Risk Management, Employee Development, Succession Planning, Overcoming “Skilled Incompetence”… | ||
| b. | Methodologies | ||
| i. | Feedback Made EASY | ||
| ii. | Performance Sampling: A Scheduled Methodology | ||
| iii. | Multiple Managers in Same Evaluation Period | ||
| iv. | Feedback Track | ||
| v. | Progressive Discipline in Performance Feedback Documentation | ||
| 2. | Corrective Action and Progressive Discipline | ||
| a. | Philosophies: Risk Management: Entering The Swamp of Corrective Action & Progressive Discipline | ||
| b. | Methodologies: | ||
| i. | Overcoming Past Practice/Precedence | ||
| ii. | Documentation | ||
| iii. | Feedback Made Easy | ||
| iv. | Communication Worksheet | ||
| v. | Points of Authority (internal v. external); Factors Impacting Authority Decisions; and the Influence on Your Integrity | ||
| Additional Notes: | |||
| Range of Attendees: | Fixed Rate for Course | ||
| Flat Course Cost up to 30 attendees - In Person | $19,700 | ||
| Flat Course Cost up to 30 attendees - Virtual Training | $16,745.00 |
Inspiring Excellence
| 009 PRICING | |
| VENDOR NAME: | ClearView Management Resources |
| PRICING STRUCTURE | |
| Bidder must submit a fixed, per course cost proposal for EACH training course bid in which the training facilities are being provided by the Department. Bidders must include all other costs and related expenses with conducting the training course (e.g., travel and lodging, materials, manuals etc.). | |
| ITEM | |
| Course Title: | Inspiring “Excellence” |
| Min/Max Attendees: | 6 minimum to 30 maximum |
| Short Description of Course (including length): | 2 Day Course: Many organizations are in a “survival” mode; do just what is necessary to stay out of trouble. This course is designed to give managers the leadership mindsets, skillsets, and toolsets to create a workplace culture and practices that inspire all personnel to continuously pursue improved processes and results. |
In this course, participants will learn how to build and maintain teams with drive and focus; how to enhance the impact of diversity; how to create a workplace in which change is perceived as a positive, ongoing practice; how to inspire personal brilliance which results in creativity and innovation; and how to benchmark practices within other organizations and industries to create applicable processes which yield measurable mission results.
| Additional Notes: | 1. | Teams: | |
| a. | Their Impact on Business | ||
| b. | Teams: Business Families - Functional v. Dysfunctional | ||
| c. | Practicing Integration with Other Teams; Evading Silos | ||
| d. | Stages in Team Development | ||
| e. | Leading Through Team Changes and Maneuvering Through Conflict 1 day | ||
| 2. | Change as a Norm; Inspiration of, Generation of, and Enhanced Responsiveness to | ||
| 3. | Creating a Continuous Improvement Culture: Initiating and Inspiring Creativity and Innovation; Benchmarking; Best Practices; Organizational Mentors… | ||
| 4. | Workplace Diversity; From Tolerance to Appreciation to “Facilitation” – 1 day | ||
| Range of Attendees: | Fixed Rate for Course | ||
| Flat Course Cost up to 30 attendees - In Person | $19,700 | ||
| Flat Course Cost up to 30 attendees - Virtual Training | $16,745.00 |
Leadershiop and Boundaries
| 009 PRICING | |
| VENDOR NAME: | ClearView Management Resources |
| PRICING STRUCTURE | |
| Bidder must submit a fixed, per course cost proposal for EACH training course bid in which the training facilities are being provided by the Department. Bidders must include all other costs and related expenses with conducting the training course (e.g., travel and lodging, materials, manuals etc.). | |
| ITEM | |
| Course Title: | Leadership & Boundaries: To Know Them is to Love Them |
| Min/Max Attendees: | 6 minimum to 30 maximum |
| Short Description of Course (including length): | 2 Day Course: Legislation is typically viewed as restrictive; not allowing organizations to efficiently accomplish their mission. However, the more you know, the more you learn what can be done. And frequently, moves toward compliance result in enhanced performance and reputation. |
This course is designed to explore what compliance means and doesn’t mean; to teach methodologies that enhance the efficiencies of performance and meet compliance requirements; and to increase compliance knowledge such that liability is reduced.
| Additional Notes: | 1. | Exploring the Benefits | |
| 2. | Employment Law: Springboard, Conscience, and Tool for Improvement | ||
| a. | Your Roles and Responsibilities | ||
| b. | An Overview (Discrimination, Safety, Labor, Family Protection, Privacy, ORC 124, OAC 123…) | ||
| c. | Investigations | ||
| 3. | Policies and Work Rules | ||
| 4. | Union Contract | ||
| Range of Attendees: | Fixed Rate for Course | ||
| Flat Course Cost up to 30 attendees - In Person | $19,700 | ||
| Flat Course Cost up to 30 attendees - Virtual Training | $16,745.00 |
Planning
| 009 PRICING | |
| VENDOR NAME: | ClearView Management Resources |
| PRICING STRUCTURE | |
| Bidder must submit a fixed, per course cost proposal for EACH training course bid in which the training facilities are being provided by the Department. Bidders must include all other costs and related expenses with conducting the training course (e.g., travel and lodging, materials, manuals etc.). | |
| ITEM | |
| Course Title: | Planning |
| Min/Max Attendees: | 6 minimum to 30 maximum |
| Short Description of Course (including length): | 1 Day Course: If you want something to happen and you want it to happen most efficiently, you must plan for it and do so in writing. Otherwise, it’s frequently just a pipedream; never going to happen. |
This course is designed to teach the methodologies and skills to establish goals and objectives; to understand the benefits of proactive, strategic thinking; to develop efficient plans to maximize the use of available resources; to react to immediate legal compliance needs and yet plan for the most efficient process which still meets compliance needs; and to realize the benefits of establishing a concerted plan of action for employee development. And, this course will create a philosophy of planning; not just reacting.
| Additional Notes: | 1. | Setting Goals and Objectives | |
| 2. | Strategic, Operational, and Improvement Planning | ||
| 3. | Mandated Changes: Parallel Path Planning | ||
| 4. | Succession Planning | ||
| 5. | Personnel Development | ||
| a. | Personal Brilliance | ||
| b. | L&D Architecture: A Learning System | ||
| c. | Individual Development Plans | ||
| d. | Coaching | ||
| e. | What-If Mind Drills: Ongoing Employee Development | ||
| f. | Mentors and Structured OJT | ||
| g. | Delegation | ||
| h. | Management Modeling and Reinforcement | ||
| i. | Career Planning | ||
| Range of Attendees: | Fixed Rate for Course | ||
| Flat Course Cost up to 30 attendees - In Person | $9,850 | ||
| Flat Course Cost up to 30 attendees - Virtual Training | $8,372.50 |
Organizing
| 009 PRICING | |
| VENDOR NAME: | ClearView Management Resources |
| PRICING STRUCTURE | |
| Bidder must submit a fixed, per course cost proposal for EACH training course bid in which the training facilities are being provided by the Department. Bidders must include all other costs and related expenses with conducting the training course (e.g., travel and lodging, materials, manuals etc.). | |
| ITEM | |
| Course Title: | Organizing |
| Min/Max Attendees: | 6 minimum to 30 maximum |
| Short Description of Course (including length): | 1 Day Course: How well leaders are organized and how well they manage the factors which impact the organization of employees’ influence the efficiency with which work is accomplished, thus minimizing the effects of limited resources. |
This course is design to teach how to organize work; how to develop work-flow documentation; how to measure process inefficiencies; how to improve work processes; how to effectively delegate work to develop staff and to accomplish more; about management practices which adversely impact the time management of employees; how to enhance the results of meetings; and how to improve the efficiencies and accomplishments of projects.
| Additional Notes: | 1. | Organizational Structure; Work-Flow… | |
| 2. | Process Improvement | ||
| 3. | Delegation | ||
| 4. | Organizational v. Individual Time Management | ||
| 5. | Meeting Management | ||
| 6. | Project Management | ||
| Range of Attendees: | Fixed Rate for Course | ||
| Flat Course Cost up to 30 attendees - In Person | $9,850 | ||
| Flat Course Cost up to 30 attendees - Virtual Training | $8,372.50 |
Controlling
| 009 PRICING | |
| VENDOR NAME: | ClearView Management Resources |
| PRICING STRUCTURE | |
| Bidder must submit a fixed, per course cost proposal for EACH training course bid in which the training facilities are being provided by the Department. Bidders must include all other costs and related expenses with conducting the training course (e.g., travel and lodging, materials, manuals etc.). | |
| ITEM | |
| Course Title: | Controlling |
| Min/Max Attendees: | 6 minimum to 30 maximum |
| Short Description of Course (including length): | 2 Day Course: Management control is frequently thought of as holding people accountable, putting the hammer down, tightening the reigns, and on and on. In fact, more control is achieved when management establishes an effective list of key performance indicators, establishes clear expectations, conducts periodic audits (NOT micromanaging), provides effective performance feedback, assists in problem solving, and enforces consequences when necessary and consistently. |
These courses will teach all of the above and provide communication methodology to do so most effectively. It will include case studies and “dress rehearsals.”
| Additional Notes: | 1. | Key Performance Indicators: State, County, and Yours | |
| 2. | Standards: Regulations… | ||
| 3. | Performance Management: Measurement, Feedback, Improvement Plans, Documentation… | ||
| 4. | Corrective Action | ||
| 5. | Problem Solving | ||
| 6. | Decision Making and Decision Changing | ||
| Range of Attendees: | Fixed Rate for Course | ||
| Flat Course Cost up to 30 attendees - In Person | $19,700 | ||
| Flat Course Cost up to 30 attendees - Virtual Training | $16,745.00 |
Problem Solving
| 009 PRICING | |||
| VENDOR NAME: | ClearView Management Resources | ||
| PRICING STRUCTURE | |||
| Bidder must submit a fixed, per course cost proposal for EACH training course bid in which the training facilities are being provided by the Department. Bidders must include all other costs and related expenses with conducting the training course (e.g., travel and lodging, materials, manuals etc.). | |||
| ITEM | |||
| Course Title: | Problem Solving & Change Management | ||
| Min/Max Attendees: | 6 minimum to 30 maximum | ||
| Short Description of Course (including length): | 3 Day Course: D8 = Designed for Results & Transformation Methodology | ||
| Additional Notes: | 1. | Most effective Problem Solving and Change Management engages a process; one that is used across the organization. | |
| 2. | Small problems to large; small opportunities for change to large...consistently used in every scenario (create a habit of using a process to get consistent improvement results) | ||
| 3. | For everyone of the 8 phases below, identify communication strategies for effective Change Management | ||
| 4. | Define: Situation, Communities of Interest (CoI), Initial Factors and Impact (initial data)...what don’t we know (verified facts) and where/who do we go to find it? Who in Management & Leadership chain should be made aware of this...why, how? | ||
| 5. | Discover: Explore, research, interview, study, observe...data, facts, data, facts, including defining or identifying more CoI (specific connects to be involved including communication strategies as part of Change Management) | ||
| 6. | reDefine: Using Data “discovered” reDefine situation (including exact specifications), causes, impact (eg, costs)... | ||
| 7. | Design: Identify Design Team to include workforce and management of jobs to be affected, include special talents such as “tools and process” experts; Process Mapping; costs vs ROI... | ||
| 8. | Develop: Once the change Design plan is approved, Develop the modifications; test... | ||
| 9. | Deliver: “Test piloting” | ||
| 10. | Deploy: Communicate, train, Deploy fully... | ||
| 11. | Dissect: Operate for period of time, Debriefings, analyze behaviors and outcomes... | ||
| Range of Attendees: | Fixed Rate for Course | ||
| Flat Course Cost up to 30 attendees - In Person | $29,550 | ||
| Flat Course Cost up to 30 attendees - Virtual Training | $25,117.50 |
Talent Development
| 009 PRICING | |
| VENDOR NAME: | ClearView Management Resources |
| PRICING STRUCTURE | |
| Bidder must submit a fixed, per course cost proposal for EACH training course bid in which the training facilities are being provided by the Department. Bidders must include all other costs and related expenses with conducting the training course (e.g., travel and lodging, materials, manuals etc.). | |
| ITEM | |
| Course Title: | Onboarding & Talent Development of Employees |
| Min/Max Attendees: | 6 minimum to 30 maximum |
| Short Description of Course (including length): | 3 Day Course: Management & Leadership (M&L) works with employees daily, with frequent discussions regarding talent needs, performance needs, including employee goals regarding current job, SME certs for current job, special certs, career goals, etc. |
| Additional Notes: | Onboarding: |
What is onboarding? Who all teach those KSA’s, brings new employee into the fold (Inclusion), helps them to adapt to the “general” rules of behavior, adapt to the culture... How should that be organized and what is your role in that and what are the roles of some of your employees in that?
Talent Development: Using Talent Development Methodology Matrix, D8 Matrix, Job Plan360O, Workflow Diagramming/Process Mapping, Planning Tools...
| 1. | Incumbents: |
| a. | Job Shadowing of other jobs; preparation, shadowing process, shadowing debriefing, tracking of experience and what learned |
| b. | Based on expressed interests of employees |
| c. | Based on current performance |
| i. | Strengths: Recommend additional learning goals and processes to achieve additional talents, including |
| 2. | New Employees: Use Job Description and Job Plan 360O, Talent Development Methodology Matrix, and Workflow Diagramming/Process Mapping |
| 3. | We’ll walk through the processes of Defining Learning Goals, Designing Learning Processes, Measuring Learning Outcomes, and Tracking Learning Outcomes |
| Note: | There are two other categories of Talent Development; Formal and Informal (aka Unconscious). Formal includes all the work listed above under Onboarding and Talent Development; it’s planned, organized, measured, etc. Every time you open your mouth, you take an action somebody hears it and/or sees it. Guess what, they just learned something from them. Is that what you want them to learn? | |
| Range of Attendees: | Fixed Rate for Course | |
| Flat Course Cost up to 30 attendees - In Person | $29,550 | |
| Flat Course Cost up to 30 attendees - Virtual Training | $25,117.50 |
Teamwork
| 009 PRICING | ||
| VENDOR NAME: | ClearView Management Resources | |
| PRICING STRUCTURE | ||
| Bidder must submit a fixed, per course cost proposal for EACH training course bid in which the training facilities are being provided by the Department. Bidders must include all other costs and related expenses with conducting the training course (e.g., travel and lodging, materials, manuals etc.). | ||
| ITEM | ||
| Course Title: | Building & Maintaining Teamwork | |
| Min/Max Attendees: | 6 minimum to 30 maximum | |
| Short Description of Course (including length): | 2 Day Course: This course builds skills needed by management to most effectively lead and manage teams of employees for excellent performance and the skills needed by team members to create teams that are most efficient. These skills will impact the level with which services are delivered to customers, such as timeliness, accuracy, and customer impact | |
| Additional Notes: | It covers how to lead and support/reinforce team philosophies, competencies and methodologies and how to be a constructively impactful team member. | |
| 1. | How each individual’s roles/work activities impact the efficiencies of other work unit peers; | |
| 2. | How each individual’s roles/work activities can be integrated with other work unit peers to create a more efficient unit; | |
| 3. | How work unit peers can daily identify potential gaps in work performance and help to close those gaps as needed; | |
| 4. | How to measure the impact that teaming has on work unit efficiencies on a regular basis; | |
| 5. | Communication values and tools which will minimize common communication problems and will increase the effectiveness of day-to-day interactions amongst work team members. |
Activities/exercises will incorporate the exploration of current and planned (new and modifications) teaming systems (e.g. work flows, competencies, and values)
Work units, groups, committees…are all teams of people; it’s just that some are more “functional” and some are more “dysfunctional" on the Teamwork Continuum. This course will examine philosophies, competencies and methodologies integrated into efficient teaming practices.
| Range of Attendees: | Fixed Rate for Course |
| Flat Course Cost up to 30 attendees - In Person | $19,700 |
| Flat Course Cost up to 30 attendees - Virtual Training | $16,745.00 |
Workplace Diversity
| 009 PRICING | |
| VENDOR NAME: | ClearView Management Resources |
| PRICING STRUCTURE | |
| Bidder must submit a fixed, per course cost proposal for EACH training course bid in which the training facilities are being provided by the Department. Bidders must include all other costs and related expenses with conducting the training course (e.g., travel and lodging, materials, manuals etc.). | |
| ITEM | |
| Course Title: | Workplace Diversity |
| Min/Max Attendees: | 6 minimum to 30 maximum |
| Short Description of Course (including length): | 1 Day Course: This basic course is an introduction to the benefits and challenges of an increasingly diverse workplace. Exercises and discussions focus on defining diversity and related terms, identifying and dispelling prejudices, valuing differences, and examining relevant laws and allowable behaviors in the workplace. |
How we behave with and treat others because of their differences or perceived differences impacts professional ethics, social and cultural foundations, supervision and administration of programs, Social Worker values and ethics, and practices for special populations.
| Additional Notes: | At the completion of this course, participants will be able to: | |
| 1. | Explain the many different aspects of workplace diversity – give a definition. | |
| 2. | List and explain the impact it can and does have on the workplace between customers, both internal and external. | |
| 3. | Give the Definitions of the various “diversity” terms and phrases. | |
| 4. | Understand and explain how our different circles of contact impact our understandings of and interactions with diverse populations. | |
| 5. | Explain what prejudice is, how individuals become prejudiced, and how prejudice can result in inappropriate behaviors in the workplace. | |
| 6. | Identify their own prejudices. | |
| 7. | List and explain the values of diversity in the workplace; what are the positive outcomes. | |
| 8. | Explain the differences between obvious distinctions and who they are as persons in the workplace. | |
| 9. | Explain Differences & Similarities | |
| 10. | Create a more inclusive Cultural Diversity Calendar. | |
| 11. | Explain the Legal Evolution | |
| Range of Attendees: | Fixed Rate for Course | |
| Flat Course Cost up to 30 attendees - In Person | $9,850 | |
| Flat Course Cost up to 30 attendees - Virtual Training | $8,372.50 |
Lean Principles Workshop
| 009 PRICING | |
| VENDOR NAME: | GKW Business Solutions LLC |
| PRICING STRUCTURE | |
| Bidder must submit a fixed, per course cost proposal for EACH training course bid in which the training facilities are being provided by the Department. Bidders must include all other costs and related expenses with conducting the training course (e.g., travel and lodging, materials, manuals etc.). | |
| ITEM | |
| Course Title: | Lean Principles Workshop |
| Min/Max Attendees: | 10 Minimum to 25 Max |
| Short Description of Course (including length): | This Lean Principles 1 Day Workshop provides the attendees with an introduction to: - Lean Tools that includes a Lean Overview, 5S /Visual Controls, Kaizen, Value Streams, Kanban/Just in Time and Setup Reduction. By leveraging these detailed applications of lean tools, the Ohio Department of Transportation can enhance operational efficiency, optimize resource utilization, and deliver higher-quality services to the residents of Ohio. |
| Additional Notes: | 1 Day Workshop |
| Range of Attendees: | Fixed Rate for Course |
| Flat Course Cost up to 30 attendees - In Person | $9,850.00 |
| Flat Course Cost up to 30 attendees - Virtual Training | $7,745.00 |
Mistake Proofing Workshop
| 009 PRICING - | |
| VENDOR NAME: | GKW Business Solutions LLC |
| PRICING STRUCTURE | |
| Bidder must submit a fixed, per course cost proposal for EACH training course bid in which the training facilities are being provided by the Department. Bidders must include all other costs and related expenses with conducting the training course (e.g., travel and lodging, materials, manuals etc.). | |
| ITEM | |
| Course Title: | Mistake Proofing - Poka-Yoke Workshop |
| Min/Max Attendees: | 10 Minimum to 25 Max |
| Short Description of Course (including length): | This Mistake Proofing (Poka-Yoke) 2 Day Workshop provides the attendees with an in depth introduction to Mistake Proofing that includes an introduction to Poka-Yoke Techniques. Workshop to include What is Mistake Proofing, Everyday Examples, Effectiveness and ROI, Inspection Techniques and Types of Poka-Yokes. This Workshop will assist in analysis of historical data and conduct failure mode and effects analysis (FMEA) to identify common errors and defects in road construction and maintenance activities. Will also support design processes with built-in error-proofing mechanisms such as checklists, visual prompts, and automated inspections. Also training to conduct regular audits to ensure compliance with error-proofing measures and continually refine processes to minimize the risk of defects and errors. |
| Additional Notes: | 2 Day Workshop |
| Range of Attendees: | Fixed Rate for Course |
| Flat Course Cost up to 30 attendees - In Person | $19,700.00 |
| Flat Course Cost up to 30 attendees - Virtual Training | $12,900.00 |
Advanced Value Stream Mapping
| 009 PRICING - | |
| VENDOR NAME: | GKW Business Solutions LLC |
| PRICING STRUCTURE | |
| Bidder must submit a fixed, per course cost proposal for EACH training course bid in which the training facilities are being provided by the Department. Bidders must include all other costs and related expenses with conducting the training course (e.g., travel and lodging, materials, manuals etc.). | |
| ITEM | |
| Course Title: | Advanced Value Stream Mapping and Financial Analysis Workshop |
| Min/Max Attendees: | 10 Minimum to 25 Max |
| Short Description of Course (including length): | This Advanced Value Stream Mapping and Financial Analysis 5 Day Workshop provides the attendees training using Value Stream Mapping to map the process, review the process for Throughput Improvements, Identify Actions, Timing and Owners for execution of actions. Will work through the process of evaluating the proposed process improvements and the impact on the Financial Performance of the organization with focus on Profit, EBITDA and Cashflow improvements. Training will cover the use QI Macros and assistance in developing a Financial Model to support the impact analysis to the Financial Statement. |
| Additional Notes: | 5 Day Workshop |
| Range of Attendees: | Fixed Rate for Course |
| Flat Course Cost up to 12 attendees - In Person | $49,250.00 |
| Flat Course Cost up to 12 attendees - Virtual Training | $29,900.00 |
Training Program ML Development
| 009 PRICING - | ||
| VENDOR NAME: | ClearView Management Resources | |
| PRICING STRUCTURE | ||
| Bidder must submit a fixed cost proposal for each training program, which include multiple courses/activites, bid in which the training facilities are being provided by the Department. Bidders must include all other costs and related expenses with conducting the training program (e.g., travel and lodging, materials, manuals etc.). | ||
| ITEM | ||
| Training Program Title: | Management & Leadership Development Series (Seven Courses) | |
| Short Description of Training Program (including length): | 12 Day Course: Note: | These courses can be done as a package for Leadership needs such as Emerging Leaders and New Leaders or Upskilling Leaders. Or could be done individually if needed. |
Every management position, no matter what level, no matter what organization, incorporates both management and leadership competencies. No position is a management position without any leadership components, and no position is a leadership position without any management components.
The management competencies are the body and structure. They facilitate the performance of the “technical” functions of management; Plans, Organize & Perform, and Controls.
Leadership competencies are the heart and soul. They establish the workplace culture. These include competencies such as communications which engage employees and inspire their inner motivations to perform and be innovative.
Based on actual observations are some managers better at or focus more on the management competencies and are less proficient or focus less on the leadership competencies; and vice versa?
This is the start of the file's text. The full file is on GovTribe.
File details come from the government source that posted it. Updated .