Equipment Maintenance Program (EMP) (Statewide)

The Equipment Maintenance Program (EMP) Statewide Contract provides comprehensive corrective and preventative maintenance services for various types of equipment used by New York State agencies and authorized entities. This vehicle enables procuring organizations to consolidate maintenance coverage for multiple equipment types under a single, customizable agreement, effectively replacing more expensive individual maintenance and service agreements. The EMP offers flexible service delivery options, including access to a centralized Dispatch Service Center available via toll-free phone, email, or online portal, as well as direct contact with preferred service providers. Services encompass preventive maintenance scheduling, 24-hour consultation support, real-time online tracking, maintenance contract evaluation, service provider oversight, total lifecycle management, loss control services, and program training. Authorized users can customize coverage levels on a case-by-case basis, ranging from around-the-clock coverage for critical systems to standard business hours for less critical equipment, with the contractor handling all service call administration and direct payment to service providers.

The prime contractor on this vehicle is The Remi Group, LLC, headquartered in Charlotte, North Carolina, operating under New York State Vendor Number 1000018238. The contract is administered by the New York State Office of General Services (OGS) and covers all State Agencies and entities authorized by law throughout New York State. The performance period runs from February 23, 2021 through February 21, 2027, under contract number PS69214, Award Number 23223. This statewide contract is classified under codes 78, 80, and 84 and includes diversity participation goals of 15% Minority-Owned Business Enterprise (MBE), 15% Women-Owned Business Enterprise (WBE), and 0% Service-Disabled Veteran-Owned Business (SDVOB) requirements.