Call Center Services, CSC Help Desk

The Ohio Requisite Program IDV (CRP30949) provides specialized Call Center Services and CSC Helpdesk support through the Cleveland Sight Center. This contract enables Ohio state agencies, higher education institutions, and cooperative purchasing members to procure technical support services with flexible pricing structures, including Account Maintenance at $750.00 per month, Dedicated Hours at $35.00 per hour, and Productive Minutes at $1.45 per minute. The contract's scope is designed to offer comprehensive helpdesk and support solutions, with a specific focus on technical support services as categorized under UNSPSC code 81111811.

The contract is awarded by the Ohio Department of Administrative Services (DAS) to Cleveland Sight Center, with a performance period from July 3, 2025, to June 30, 2027. The contract type is a Mandatory Use Contract covering the state of Ohio, allowing state agencies to make purchases up to $2,500.00 using the State of Ohio Payment Card, with larger purchases requiring an official state purchase order. While no specific total contract value is provided, the agreement includes standard Net 30 Days payment terms and provides no guaranteed purchase volume, allowing agencies to procure services based on their individual needs.