Branch Signage/Install, Repair, Maintenance

This indefinite delivery vehicle provides comprehensive software maintenance and support services for the Law Enforcement Information Network (LEIN) Disaster Recovery solution. The contract encompasses software licensing, system maintenance, technical support services, and implementation services for law enforcement information systems. Services include 24/7 customer support with defined service level agreements requiring 30-minute response times for critical issues and 4-hour resolution windows, as well as banked programmer hours available monthly for consultation and development work. The vehicle also covers specific implementation projects such as NCIC Extreme Risk Protection Order processing, Nlets XML conversion, AIX to Linux migration, and Secretary of State Driver Information web services integration. This IDV is designed to ensure continuous operation and enhancement of critical law enforcement information technology systems used by the State of Michigan.

The primary contractor for this IDV is Computer Projects of Illinois, Inc. (CPI), with the contract administered by the State of Michigan's Department of Technology, Management and Budget in partnership with the Michigan State Police. The master agreement is effective January 1, 2021, with a base contract value of $1,837,434.64 through December 31, 2025, and five additional one-year option periods extending through December 31, 2030. The contract is structured on a firm-fixed-price basis with five percent annual escalation on renewal dates, and covers the State of Michigan with services available to MiDEAL members subject to a one percent administrative fee. Programmer hourly rates range from $240 to $312.50 depending on resource category and delivery method, with invoicing and payment due within 45 days of receipt.